Telus

Telus Outage Report in Hines Creek, Alberta

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Hines Creek, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Hines Creek and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Hines Creek, Alberta 12/08/2025 18:45

December 08: Problems at Telus

Telus is having issues since 01:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (21%)

    Phone (21%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • fireladdyguy Larry McGifford (@fireladdyguy) reported

    @portalbernifire Looks like a shaw or Telus line off of the lower tier of lines off the pole. They consistently hang low so not surprised.

  • nigelscheapvlog Nigel Hay (@nigelscheapvlog) reported

    Anyone else on @TELUS in the Ridgeway / Crystal Beach area notice Cell reception in the past few weeks has been appalling? Never had an issue until about a month ago.

  • Pagefarms4 Austin Page (@Pagefarms4) reported

    Anybody else on @TELUS having absolutely horrible service? Because my cell phone and smarthub is almost to the point of being unusable #whycant #ruralAlberta #havedecentcellcoverage

  • Boho_Studio RobsBohoStudio (@Boho_Studio) reported

    @nigelscheapvlog @TELUS I'm on telus, I havent noticed any issues. But I have a Samsung not sure if that makes a difference

  • _aarony Aaron Y (@_aarony) reported

    I suppose this could also be something @TELUSsupport could chime in on, what with your network agreements and such. Did TELUS recently just turn on 5G maybe?

  • dalek82 Adam|Dalek (@dalek82) reported

    Holy crap my @TELUS (@TELUSsupport ) internet has been so bad for like the last 2 weeks, sometimes so bad it disconnects every 30 mins for hours. I think I might have to think about switching my providers.

  • FidoSolutions Fido Solutions (@FidoSolutions) reported

    @EstelleRhianna @TELUS @Rogers 👀 Can we help with anything? - Van

  • teslainvernon teslainvernon (@teslainvernon) reported

    One thing I noticed during today's power outage in #vernonbc is that the @TELUS cell network couldn't handle the extra load from everyone checking the internet to find out what was going on.

  • YEAllan13 Y. E. Allan (@YEAllan13) reported

    Hi @TELUS @TELUSsupport can you please tell my why I’m being charged for a service I don’t even have? Thank you!

  • AndrewScheidem1 Andrew Scheideman (@AndrewScheidem1) reported

    @calgaryherald @TELUS I paid Telus $130 a month for internet that got steadily slower for two years until it became completely unusable. Telus didn't care and offered no solution. I'm tired of the Bell, Rodgers, and Telus Triopoly. I'm switching to Starlink.