Telus

Telus Outage Report in Hines Creek, Alberta

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Hines Creek, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Hines Creek and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Hines Creek, Alberta 12/17/2025 21:20

December 17: Problems at Telus

Telus is having issues since 05:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • DrBaiDat Baishakhi Datta (@DrBaiDat) reported

    @TELUS Does you support and billing teams ever communicate? Took a Mobility TV package and cancelled within a week but keep on getting bills. Made 7-8 calls in last 2 months and confirmed that it is cancelled but stiil got a bill today. Absolutely pathetic and crappy practices!

  • turbulentio Digi (@turbulentio) reported

    @JulieRohrYEG @ShawInfo 4/ The list displayed in Netspot, under the ssid heading, is a good indication if dominant neighborhood provider is shaw, telus, or another vendor. Another way to confirm if the signal coming into your home is poor is to connect to the ISP device with an ethernet cable.

  • shutthefoccup été 🌞 (@shutthefoccup) reported

    @pearlsonally @Rogers @RogersHelps U won’t get any iPhones for free lmao don’t get ur hopes up on that one. Rogers never once called me to lower anything, I’m not having an issues with bell as I stated and they are still calling me to lower my bill and give me promos. Telus and bell share the same LTE network.

  • MonDribs MonDribs (@MonDribs) reported

    The best account closing experiences: Twitter, Spotify, Canadian Tire card, and Telus. The worst? Amazon, Ancestry, Fido, Costco (WTF do they need a death certificate for?) and Ticketmaster.

  • bcblockwatch Block Watch Society of BC (@bcblockwatch) reported

    (1) Contact your service provider (e.g. Telus) to see what protection services they have available to their customers, and can be added to your account. Be sure to understand how these services work and how they will better protect you from scams.

  • stone4prez Jesse Stone (@stone4prez) reported

    You're a provincial flounder of some kind You're a real lucky koi telus I don't give A ****

  • lorneguse Lorne Guse (@lorneguse) reported

    @TELUSsupport We recently switched from @ShawInfo to Telus and we are having nothing but problems with our PVR. We've had to reboot the machine 8-10 times so far just to watch our shows. The last tech support agent that I spoke with treated me like a child. Can I get some support

  • leftynut facepalm (@leftynut) reported

    @TekSavvyBuzz @Bell I live in a city & only get one bar of service from @TELUS for the past six yrs. I get even worse/spotty service when I travel yet we STILL pay the highest rates in the world for substandard service. The collusion between major cell providers is criminal & unacceptable.

  • piyesisbrand Joshua Brass Fraser - Piyêsîs ᐱᔦᓰᓯᐢ Marketing (@piyesisbrand) reported

    @TELUS @TELUSBusiness @TELUSsupport Hi there. I currently have 75 Internet - keeps freezing/slowing down. The signal broke 3 times during a meeting I was hosting. We've been with Telus for years, apparently we are eligible for Fibre Optic, but they keep hanging up. #Calgary #help

  • DianeMi84946866 Diane Miles (@DianeMi84946866) reported

    @TELUS How many seniors have you left without phone service because your technicians cannot enter a building? Also just wondering how much you are going to knock off of my mother -in-laws bill because my husband is doing the work for the technician?