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Telus

Telus Outage Report in Hines Creek, Alberta

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Hines Creek, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Hines Creek, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 4: Problems at Telus

Telus is having issues since 11:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 49% Internet (49%)
  • 23% Phone (23%)
  • 12% Wi-fi (12%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 4% Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • PGAlberta
    AB Test Subject #4120004 (@PGAlberta) reported

    Should be noted Telus doctors are being paid more than regular doctors for the exact same service already

  • Pierpoint20
    Pierpoint (@Pierpoint20) reported

    @TELUS This can’t be true. I’m in Ontario and the past week+ our calls are all dropping constantly and our data isn’t working despite it being the beginning of our billing period. We call, you say there aren’t any issues, yet EVERYONE I know w/Telus is having issues

  • MyTwistedMind89
    TwistedMindofElks🚫🍍🍕 (@MyTwistedMind89) reported

    @roeteddy Yeah my whole family has been with Telus for decades, they haven't had problems. I went with Rogers first, then Bell, nothing but problems.

  • KatyNewf
    KatyNewf (@KatyNewf) reported

    On hold with @TELUS for almost an hour. 😡 Why do communication companies have the worst customer service?

  • itsDoubleDime
    DoubleDime #BLM (@itsDoubleDime) reported

    Ayy @ShawInfo, @TELUSsupport @TELUS is a complete disaster and hasn’t been able to fix any of my issues, what deals you got 👀

  • mose
    | mose | (@mose) reported

    Heat. Second heatwave here (Vic) not as bad (Yet) as the last one. New @TELUS router out of sun on a table - a fan blowing on it! Speeds now down to 6mbs (was 89mbs). Old house, no air - probably cook dinner on my desk let alone router or laptop!!!! Drinking heavily(er) now.

  • Pierpoint20
    Pierpoint (@Pierpoint20) reported

    @bdubz30 @TELUS Yep!! Same!!! Calls being dropped constantly, texts not sending, data not working (I’m in simcoe county). @TELUSsupport if you want to keep customers, fix your shyt

  • orangefuzzz
    Ricky B 📼📺 (@orangefuzzz) reported

    Hello @TELUS I wanted to add channels and services to my plan but your online customer space is garbage... so, I'm switching to Shaw Direct. It's 2021 and if you don't have your **** together by now, you never will. Thanks for the years of service!

  • RyanSABC
    Ryan ⛏️🌲🛢️ (@RyanSABC) reported

    @threelittlenuts Yup...sounds like a bum router. My issues with Telus are a little more "grand" than faulty equipment. I can deal with a replaceable piece of equipment needing replacement...I can't deal with being forced to rent more equipment every time I add a TV.

  • bdubz30
    Bdubz30 (@bdubz30) reported

    @TELUSsupport I did and that's who told me to reset my network. They said there were no issues and my phone should be working fine. It's not just my phone having issues. Everyone I know who has telus is having problems.