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Telus

Telus Outage Report in Hinton, Alberta

Why is my Telus service not working?

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Hinton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Hinton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Telus

Telus is having issues since 06:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 13% Wi-fi (13%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • wynerT
    Wayne Telfer 🇺🇦 (@wynerT) reported

    I never did get an answer from Telus or CKUA, but the Telus Optik channel 7046 today now points to the Stingray app which connects to CKUA.

  • stevil45
    Stevil (@stevil45) reported

    Looks like it’s time to ditch #telus! They’ve completely **** the bed on service and tripled their prices for it! @TELUS you’ve disappointed me for the last time! Absolute garbage now!

  • tonytibs
    Tony Thibaudeau (@tonytibs) reported

    Anyone else having signal issues with cell @TELUS

  • Bruyof
    Bruyof - ✌🏻☮️Ford Resistor, Liberal & Anti-Magat! (@Bruyof) reported

    @DianeMariePosts Same problem when trying to buy a cellphone for cash with Telus. They said I can get the phone if I sign up for their third party financing. Screw that, went to BB bought it for cash.

  • BsonSmit
    Bryson Smith (@BsonSmit) reported

    The wifi and Bluetooth on my phone are broken, @TELUS data is absolute dogshit when it’s throttles. Canadian telecoms suck ***, unlimited isn’t even unlimited anymore. Might as well just pay for 15gb..

  • jwallingf
    Jim Wallingford (@jwallingf) reported

    My mistake. It was the Telus billing department that was closed. Support is open virtually 24/7 except for rare times when they are closed for a couple of hours for maintenance.

  • StaringJonathan
    Jonathan Staring (@StaringJonathan) reported

    @TELUSsupport I called the "fibre support team" only to sit on hold for 30 minutes. I was assured at the end of the call "Natalie" from escalations was calling me immediately. I'm still waiting. #telus

  • JockCartier
    **** Cartier (@JockCartier) reported

    @saskryan @SaskTelSupport Have you tried power cycling the routers? I was having trouble with my Telus boxes a couple years ago, and it turned out it was actually the routers

  • CholakRosanna
    Rosanna Cholak 🇨🇦 (@CholakRosanna) reported

    Woke today to find that someone has gone thru and stolen things from with 5-8 feet of Telus Doorbell camera and have spent 1 hour ob phone with support that try to upsell me on other equipment that does not work either as neighbor had picture of man's back stealing child's 1/2

  • donnylisk
    donny lisk (@donnylisk) reported

    @TELUSsupport Telus sucks