Telus outages and service status in Hinton, Alberta

Problems in the last 24 hours in Hinton, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Hinton, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Hockey Dad (@Coach_JayH) reported 49 seconds ago

  @TELUSsupport @TELUS out of the blue- you cancelled my service. No reason. Just cancel. Is this how you treat customers of 20+ years?

• 
  Mike Brennan (@MikeBre58407055) reported 8 minutes ago

  @MPelletierCIO @BNNBloomberg Telus should worry less about selling non-core assets and more about minimal, basic customer service. As a client I'm appalled, they never answer the phone. Farming your customer service out to third world countries is pathetic, Telus deserves to keep imploding.

• 
  Orange Cone (@CanadianPylon) reported 8 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as a result, and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  Kini Surrco | Dividend data (@kinisurrco) reported 8 minutes ago

  @CDInewsletter Really appreciate the thoughtful reply and coming from you, it carries weight. I ran both Quebecor and Cogeco through the algorithm just now. And I am happy to see that your instincts mostly checkout :) : $QBR-B: 🟢 OPTIMAL | Quality 85, Opportunity 80. P/FFO 8.7x, ND/EBITDA 2.9x, 11.8% dividend CAGR. The model loves this one - Quality 85 is significantly higher than BCE (57) or Telus (58). The 2.2% yield is light, but total shareholder yield is 3.79% with buybacks. $CCA: 🟠 CAUTION | Quality 45, Opportunity 70. Yield 6.38%, P/FFO 1.5x. The $2.2B impairment on the U.S. segment (Breezeline) is flagged as a permanent structural problem, not temporary. The algorithm sees the value but doesn't trust the moat. The BCE management trust point is well taken. "The dividend is safe" → 42% cut a year later is exactly the kind of credibility gap no quantitative model captures. I should probably add some version of this. Thanks again 🇨🇦

• 
  Scott Patterson (@skibumbc) reported 9 minutes ago

  Defund Rogers! Rogers cancelled the only sports radio station in Vancouver. Why do they get to keep their name on the arena? Defund Rogers. If they don’t want to support Canuck fans with news, move along. Hello Telus?

• 
  the 小さい kaiju //HOODLUM on SPOTIFY➡️ (@cannaKAIJU) reported 10 minutes ago

  @TELUS Support team is supposed to be coming out today, but the service was supposed to be activated last Thursday and I’ve ate through my phone data to compensate :(

• 
  Nickspirit (@Nickspirit4) reported 11 minutes ago

  @onesoccer Next time. Show the damn game on one soccer Telus station. Fking bullshit that I have to pay again to watch the U20s

• 
  Rick Horn🇨🇦 (@RickHorn72) reported 15 minutes ago

  @Pagmenzies @CANMNT_Official @onesoccer Do you pay for the app on top of everything? I already pay Telus to watch on TV. I shouldn't have to pay to watch online as well. I appreciate the help. I hope to see the rest of the Canadian games.

• 
  Tesla Guelph (@TeslaGuelph) reported 15 minutes ago

  Please @TELUS can you work to improve the very poor cellular service at Pinery Provincial Park? We don't need gigabit service, but basic call and messaging services would offer basic safety.

• 
  n (@CheleNik) reported 16 minutes ago

  @VanIsleInvestor @TELUS When I called @TELUSsupport to help fix my. Optik tv issue they said leave a number and we'll call you back and then the hung up before I could leave a number for the 2nd time.