Telus outages and service status in Houston, British Columbia

Problems in the last 24 hours in Houston, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Houston, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Gordie Susinski🇨🇦🇺🇦 (@GordieSusinski) reported 4 minutes ago

  My @telus Internet went out last night about 10:00 pm. I have been on the @telussupport app trying to get it going. It says I need to get in touch with them but the office is closed and they want to schedule me for TUESDAY! Since automation took over -customer service has tanked

• 
  Albertan AF (@AlbertanAFk) reported 4 minutes ago

  @lesterbenz Yes they’re fine. Telus towers / same coverage. More of a self service kind of company.

• 
  Deborah Woods (@nocbc) reported 5 minutes ago

  Never answer. Unknown caller can go to voicemail. If they get past the screening which means they've had to press a number before you can get through to my phone. The Telus thing I don't even know what my number is but once you're one of my contacts and you've done that, then you can get onto my phone. But I still don't answer it if I'm not sure. If I don't know who the person is unknown, I definitely never answer. I usually use voicemail. Go to voicemail. I don't know what who or what you are

• 
  Cody J Bechard (III) (@nighthawwk91) reported 5 minutes ago

  Hey @TELUS what's up with my service lately? (Or lack thereof, I guess) located in Tilbury Ontario

• 
  Matt Pisko (@MattPisko) reported 6 minutes ago

  I subscribe to Sportsnet through my TELUS television package. Every month I pay for your channels, yet because I live in Calgary and support the Vancouver Canucks, I am expected to purchase a full Sportsnet+ Premium subscription simply to watch out-of-market games.

• 
  Alberta (@AlbertaCanada60) reported 9 minutes ago

  @TheRiversEdgeAB Telus internet sucks.

• 
  JJ (@JLJohnston) reported 11 minutes ago

  @Durmo2010 @TELUSsupport I’ve been on the phone with them for an hour trying to book an appointment to get set up for service. Waited hours for callback that never came. Tried again, waited, then they asked for my DL or SIN. Telus can verify my identity without that information. Not a good start Telus.

• 
  michelle (@michka2010) reported 11 minutes ago

  Hey @TELUS I can't log into my account. Your AI option has the IQ of a worm; I can't use chat because I'd have to be logged in, and of course you don't employ humans to service your cash cow customers soooo... Should I contact the CRTC to help me?

• 
  Marie Boyce (@MarieBoyce7) reported 13 minutes ago

  @TELUSsupport @TELUS I am so ******* tired of your stupid AI bot that takes 10 min around in circles to get anywhere when you call. It’s bad enough I have to talk to gawd damn people in another country who don’t speak ENGLISH about MY SERVICES.

• 
  bijboutique (@bijboutique1) reported 17 minutes ago

  @TELUSsupport @TELUS so I call for assistance to fix my freezing cable and you tell me I have to switch to your fiber network. Get lost! If you think you can force me into a service I don’t want then you have lost the following: Cable internet 5 cell phones Home security @Rogers