Telus Outage Report in Kananaskis Improvement District, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kananaskis Improvement District, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kananaskis Improvement District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 15: Problems at Telus
Telus is having issues since 12:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (19%)
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Wi-fi (11%)
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TV (6%)
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Total Blackout (4%)
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E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Dr. Amy Christianson
(@ChristiansonAmy) reported
@TELUSsupport Will do. We have service, but it’s terrible. Telus hub is unusable. I’ll call though.
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Randall Emmons
(@DistortionUltra) reported
@TELUS Hey Telus. I'm not paying twice the price for half the speed on a business account. ENABLE PORT MANAGEMENT FOR RESIDENTIAL ACCOUNTS. This is ridiclious. If you and shaw didn't have a ridiclious monopoly I wouldn't have this complaint... I'd just take my business elsewhere.
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top 3.8% fortnite player
(@bertovo) reported
accidentally lost my cool on the phone with Telus tech support 😞
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kp
(@kkpeila) reported
@TELUSsupport Telus hub does not work. My internet is HORRIBLE. I have spent hours on with tech support. You set up a tech to come out person didn’t confirm. Now I have to wait another week.
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Danielle (she/her)
(@DanielleASigne) reported
@michellesplant @Tim_Ell @TELUS Then, sit down, Michelle. Explain or delete your tweets. No need to be that nasty.
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Paul Lalonde
(@Flux_Lalonde) reported
So, @telus's privacy team claims re-using credentials of cancelled accounts is within their policy and that it's my job as a former customer to keep on top of their terms of service and protect myself. All the while @TELUSHealth wants to to believe they care about privacy.
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Release the Hounds
(@hounder55) reported
And @TELUS @TELUSsupport You have been aware of this problem since when I spoke to you in May/20. You told me you were working on a solution! 3 months max you told me. I call BS😡
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hj
(@jizzlejazzal) reported
@TELUSsupport .Be nice if this service was provided as agreed upon back in Oct. Multiple calls the last few months, still trying to fix "technical issues". Nothing like spending 30min explaining issues to an agent everytime. No follow ups, no update. Brutal. @TELUS
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🧐Silent Raven~ 🚫Censorship of thought/speech
(@ModestRaven) reported
@staceykate1973 @ZackSlater54 thanks for the update. Telus also brought the 5g into Canada I will verify if so will cancel However all the big players are shifting into a chessboard stance on their customers Chatr is merging with Fido both belong to Rogers Don't use Wind because their customer service sucks.
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Tease muffin
(@teasemuffin) reported
@AskPayPal I will no longer be using Paypal. I was told to reach out to their partner Telus, who said my shipping label refund was definitively closed even new requests. Declined due to docs not being accepted within their short time window? What a terrible service.