Telus Outage Report in Kananaskis Improvement District, Alberta
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Kananaskis Improvement District, Alberta
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Kananaskis Improvement District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 21: Problems at Telus
Telus is having issues since 11:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (18%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Jim 2xVaxxed Goodchild
(@jtgoodchild) reported
@SPhillipsAB @TELUS @telusmobility Shaw seems OK if you're mostly in the bigger centres. Virgin is more $, runs on the Bell network with great customer service. Had #2 spawn on Koodo prepaid for a while - incredibly cheap, runs on Telus network, but cust-service was poor.
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Ron Campbell
(@757jetdoc) reported
from
Old Fort, British Columbia
@SPhillipsAB @TELUS @telusmobility They are all ****, just set customer service expectations very low and carry on! (Just recently had a interaction with Rogers, I was not disappointed!)
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Sean Fordyce
(@seanfordyce) reported
@CRTCeng What are you going to do now that they all did not bother? Telus did not even advise their tech support and cust service that people would be calling. It does not exist. Customers can leave if they want as competition doesn't have it either. Everyone laughing at CRTC.
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Mark
(@MMACSCOT) reported
@SPhillipsAB @TELUS @telusmobility I’d have to know about your issue with Telus. If I get anything close to crappy service I’ll call their real loyalty and retention line. Bell has same coverage as Telus as they share cell towers. Rogers a joke
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Mike McCague
(@mijoroad) reported
@SPhillipsAB @TELUS @telusmobility Virgin Plus several yrs for us not one problem and you talk to real people when you call.
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CherylMcLennan
(@Cherylmcl57) reported
@SPhillipsAB @TELUS @telusmobility I am w virgin, have not had issues w them, and I know virgin is bell. Been w them for eons. Customer service has always been great at rectifying any issues quickly, majority was my own doing as well.
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Geoff Michell
(@geoffmichell) reported
@CBeaton1 @TELUS Power outage i believe
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WorshipTheGoddess
(@fifty2shrimp) reported
@SPhillipsAB @TELUS @telusmobility The Big 3 ALL SUCK. I've dealt with them all. Bell is harder down the WORST!
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Brenda Krokosh
(@BrendaKrokosh) reported
@SPhillipsAB @TELUS @telusmobility I’ve never had any problem with Telus. Anyone can have an off day. One experience shouldn’t determine how you feel about a company. I bet they’d make it right if you let them.
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Cats and Tech 🇨🇦 🏳️⚧️🏳️🌈
(@catsandtech) reported
@SPhillipsAB @TELUS @telusmobility That sucks! I know in no way does this help but we’ve been really fortunate overall with their customer service. Telus (Bell) has excellent coverage which is why we switched to them a few years ago. We were with Rogers for over 30 years and their customer service really sucked.