Telus

Telus Outage Report in Masset, Skeena-Queen Charlotte Regional District, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Masset, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Masset and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Masset, Skeena-Queen Charlotte Regional District, British Columbia 01/04/2026 21:00

January 04: Problems at Telus

Telus is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • HouckisPokisewx Brandon Houck (@HouckisPokisewx) reported

    Looks like there might be issues with cellphones this afternoon if you are using Telus.

  • Tys35 Tyson Munro (@Tys35) reported

    @sandman_0314 @AndrewBerkshire @CraveCanada It’s part of my TELUS package and I keep it for HBO but I absolutely despise having to use it. I shouldn’t have to login every time I open the app

  • cityofcalgary City of Calgary (@cityofcalgary) reported

    Please use a landline telephone or a cell phone on another carrier to dial 9-1-1, or go to your neighbours, or your nearest fire hall to access the callbox. We are working with TELUS to determine when the outage will be resolved.

  • JadePriest Jade Priest (@JadePriest) reported

    @DJPh03NiX @TELUS @TELUSsupport I have a Telus and Sasktel cell phone and both not working located north of Vermilion

  • YoungBuckFarms Michael (The Young Buck) (@YoungBuckFarms) reported

    @TELUSsupport network must be down in our area? I can't call out, but can send and receive texts. My phone will ring when someone calls me, but it hangs up on the first ring. I show 4-5 bars service. All three of our Telus phones seem to be affected

  • JFante8 J_Fante (@JFante8) reported

    @daveyguitr3 @kristinaEBP It’ll be like Verizon trying to administer health care. Imagine telus, a company that isn’t even good at providing phone service in charge of your health. Ridiculous.

  • miss_peejay P to the J (@miss_peejay) reported

    @DJPh03NiX @TELUS @TELUSsupport I am in Calgary, can confirm that I just started getting a msg 15 min ago that my carrier has temporarily suspended cell service.

  • DGStephenson Dan Stephenson (@DGStephenson) reported

    @cityofcalgary @TELUS I thought after the Rogers outage the government was going to make sure this didn't happen again?

  • JamesTCanadian antiOlympicsguy 🎮🇨🇦🇺🇦 (@JamesTCanadian) reported from Calgary, Alberta

    @Karone81 @CalgaryDrew Telus & koodoo are down. @downdetectorca

  • miss_peejay P to the J (@miss_peejay) reported

    @DJPh03NiX @TELUS @TELUSsupport Mine was working in my drive home. Now that I am home i got a message saying my carrier has temporarily suspended service. Weird.