Telus

Telus Outage Report in Masset, Skeena-Queen Charlotte Regional District, British Columbia

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Masset, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Masset and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Masset, Skeena-Queen Charlotte Regional District, British Columbia 10/15/2025 19:50

October 15: Problems at Telus

Telus is having issues since 07:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Phone (21%)

    Phone (21%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. TV (5%)

    TV (5%)

  5. E-mail (4%)

    E-mail (4%)

  6. Total Blackout (3%)

    Total Blackout (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • coldbike Doug D (@coldbike) reported

    I feel like it's a bad sign that technical problems on their end are preventing me from signing up for telus fibre.

  • hannybee21V2 NB’s Angsty Nerd (@hannybee21V2) reported

    The @rogers internet outage in my area was one thing. But now my @TELUS data is out now too? You’re making this quarantine MISERABLE 😭

  • jon_a_ross jon_a_ross (@jon_a_ross) reported

    @TELUSsupport But I would at least like a *(star)number that we can punch in to report a scam? Just to help the authorities shut them down? As of right now the ****** has no doubt called many other Telus clients. Doing nothing feels like letting them win.

  • smashleycou ashley (@smashleycou) reported

    Anyone else in #yeg having issues with their @TELUS internet??? @TELUSsupport #telus

  • BurnCity79 JJ (@BurnCity79) reported

    @Allthingswhisky @TELUSsupport Telus support is a joke. Telus just sold me a phone that doesn't work. I called & spoke to @TELUSsupport who told me it wasn't their problem.

  • BurnCity79 JJ (@BurnCity79) reported

    @filomenag70 @TELUS They just sold me a "brand new" phone which I'm convinced is actually refurbished. It stopped working after a few weeks & @TELUSsupport told me it wasn't their problem.

  • daffodildil daffodil (@daffodildil) reported

    Thanks @TELUS, you've successfully convinced me to stop giving you money for internet service!

  • hugoslabbert Hugo Slabbert 💙 #ABetterABK (@hugoslabbert) reported

    @_cmurray Yup. I was very happy with our Telus service. Shaw's actually been good out here. Obviously not the same symmetric options, but good coverage given how far we are out into the sticks.

  • BurnCity79 JJ (@BurnCity79) reported

    @pr0cs @TELUSsupport Watch what you order. Telus advertises refurbished phones as brand new. I order a "brand new" S21+ but the phone stopped working a few weeks later & telus told me it's not their problem. I'm convinced they sold me a refurbished phone as a new one.

  • Kyle_Krajnyak Fire Chief Warden (@Kyle_Krajnyak) reported

    Life hack when the telus robot asks stupid questions, just keep saying mobility representative regardless of the question.