Telus

Telus Outage Report in Masset, Skeena-Queen Charlotte Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Masset, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Masset and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Masset, Skeena-Queen Charlotte Regional District, British Columbia 12/02/2025 12:00

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkSauer18 Mark Sauer (@MarkSauer18) reported

    Yet an investment in Telus (phone company/internet/cell phones/TV) matched Altius with much less volatility. Bell Canada didn't do so well though - it only matched the S&P500 - still not too bad!

  • Cognito3000 Cognito 3000 (@Cognito3000) reported

    @PMG2point0 After you went to press that money got diverted to bail out Rogers, Telus, and Bell, who all had a really tough year. Telus promised to release some homelessness adverts on their streaming service, to raise awareness.

  • Maheenqur Maheen Qureshi | The Social Ties (@Maheenqur) reported

    @Money making scheme unravelled! @TELUS has our router in a cabinet and we have a horrible internet signal! Now they say they will charge 150$ to move the router which should NOT have been in the cabinet to begin with! #telussucks #telusisshit

  • hoksze hoksze (@hoksze) reported

    @TELUSsupport TSN customer service said “For problems signing in, you will need to contact your TV service provider.” Is there anything Telus can do?

  • KelseyB18384983 Cluesy (@KelseyB18384983) reported

    @TELUS I need help yog your online chat is not helping. I’m abroad in the UK and my phone is not receiving incoming text messages!? I need them for verification .

  • connectedAVIT Adrian Doughty (@connectedAVIT) reported

    @TELUS FYI the only thing that was smooth with your company since I placed my online order 8 days ago was the cancellation.... Your social support team didn't even respond to me. everyone who answered the phone was fantastic.

  • dgraham65 Davis Graham (@dgraham65) reported

    @a_hoyhoy Been down this path with Shaw. If you haven’t yet, reboot router. If you have an older router you should get an new one with new technology. I’ve had no issues since upgrading to 1 gig service. If you have Telus fibre in your neighborhood switch to that.

  • LordScottAngus Scott Wilson (@LordScottAngus) reported

    @TELUSsupport Hey Telus - I've been trying to get a mobile phone for almost 3 weeks. I have a phone, you didn't send a sim card. I had to go buy a sim card and now am getting no customer service to get it set up. And then you sent me a bill for a service I cannot use....

  • ShanesBrained Inside Shane's Brain (@ShanesBrained) reported

    Trying to watch the Canada-Germany hockey game this morning. Screen freezes, goes black, comes back, loses audio. Every 10-20 seconds. Commercials: 3 in a row, play perfectly. Switch to a movie channel. Same ****. Shaw sucks. Time to call Telus and see if they suck less.

  • SerreceWinter Serrece (@SerreceWinter) reported

    Hey google mabye you should by twitter but first unlock my account mabye if you join forces you can fix the authentication issue together bio metrics should be solving all authentication problems when no other form is available be like the #TDCanadTrust #ServiceCanada #Telus