Telus

Telus Outage Report in Masset, Skeena-Queen Charlotte Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Masset, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Masset and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Masset, Skeena-Queen Charlotte Regional District, British Columbia 02/16/2026 09:05

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Canadian_Guano Nobody's Fool (@Canadian_Guano) reported

    @TELUS forcing us to go to fibre from copper. Sucks to be Telus, will be losing us as customer.

  • ChloeDriver_ Chloe Driver (@ChloeDriver_) reported

    @TELUSsupport is TELUS down in the Vancouver area?

  • eringobraghh___ ⓔⓗ🇨🇦 (@eringobraghh___) reported

    Who are you using for your cell provider?? Getting beyond frustrated with @TELUS cause their support team ignores tweets and can’t answer simple questions. I shouldn’t need to log in 84 times and verify my Twitter in order for you to answer a simple question

  • m3t4lw01f Metal Wolf (@m3t4lw01f) reported

    As expected, the LTE network at Pike Lake is basically useless. It's been terrible for years, and continues to be terrible. @TELUS fix your ****. Or tell @SaskTel To fix their ****. Or whatever arrangement you have for network access out here. Just fix your **** already.

  • unitymarguerite Unity Marguerite (@unitymarguerite) reported from Kimberley, British Columbia

    Ugh @TELUS how I detest you. I canceled my internet service with you on May 9. Sent you my modem. You have continued charging me for internet use at a home in which I no longer live in using a modem I no longer have. My bill is $509.75. Total wifi used is 0%.

  • ow_six69 SIX (@ow_six69) reported

    @BlizzardCS West Coast (Canada - Telus ISP) giving red icon with plug symbol. Dc's. Error connecting to server- have to close+relaunch bnet app and login. Happened 3x now in 2 days. I have never seen this before & never had connections issues in my life? (Since beta basically)

  • SaraSundaysara Sara 🇨🇦 (@SaraSundaysara) reported

    @TELUS hey Telus this is the third day I’m on hold with you because no one can seem to tell me why I was sent a bill when I don’t have services with you. You’re charging me late charges and I don’t have an account with you. Can you please hurry up and fix this huge problem?

  • e___d___e___n ⋆ 𝚎𝚍𝚎𝚗 ⋆ (@e___d___e___n) reported

    @TELUSsupport hi I got a visit from a Telus staff 2 days ago. She offered me some home service promotion that I was interested in and she said I can get back to her when I’m ready to take it. But she failed to give me her contact info. Is there any way I can find her?

  • dmayhood David Mayhood (@dmayhood) reported

    Just a note to business owners: It is impossible to talk to anyone at @TELUSsupport to get a landline fixed. I'm paying $135.01/mo for zero service. Telus "fixed" the connection from the pole to the building. Now it's cross-connected with a different line. Telus: A phone company

  • rbickell77 canuckcareeradvocate (@rbickell77) reported

    I am done with @TELUS Their internet has been horrible for months and now it’s affecting work. I live in DT YYC. There’s no excuse for me to be paying so much money for crap service.