Telus

Telus Outage Report in Masset, Skeena-Queen Charlotte Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Masset, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Masset and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Masset, Skeena-Queen Charlotte Regional District, British Columbia 12/22/2025 01:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • TiniZnayesh TheCanuckian, Mullet-in-Chief 🇨🇦🤟🇨🇦🤟🇨🇦🤟 (@TiniZnayesh) reported

    @Hugospice @TekSavvyBuzz @Bell The smaller players leverage infrastructure from Tier 1 (Telus / Bell, etc...) at a bulk discount and resell it to you at a markup. Canada's issue is a Tier 1 issue. With the CRTC cosigning it - I'm guessing infrastructure costs are a factor.

  • guist_pat Pat Guist (@guist_pat) reported

    @TELUSsupport Anyone else phone Telus support only to be told the wait will be over an hour so you use the call back option. Sit and wait with phone in hand & like magic you get a notification you have VM yet your phone has never rang Listen to the message & it’s TELUS 3X

  • guist_pat Pat Guist (@guist_pat) reported

    @TELUSsupport Does anyone have the problem you phone TELUS support told the wait will be an hour......use the call back option! Sit & wait phone never rings and like magic you get a notification you have VM & it’s TELUS SAYING THEYLL HAVE TO CALL BACK🤬Major Fail @TELUS

  • KingKhalilBTC Khalil (@KingKhalilBTC) reported

    @TELUS Massive scam price. Telus and Rogers and Bell operate a monopoly in Canada and the government doesn’t allow other companies to easily enter. Telus is a massive scam company. Some of the worst WIFI and cell phone prices in the world.

  • annaschaudhary Annas Chaudhary (@annaschaudhary) reported

    @TELUS Been trying to resolve an issue because your agent lied to me when I signed the contract. Called multiple times today to resolve but the right department is not open until Monday. Scam and bad service. Disappointed.

  • michaelasachs Michael Sachs (@michaelasachs) reported

    Anyone else in #Richmond suffering with a @TELUS internet outage?! I am waiting for a callback since wait times are like 1.5hrs @TELUSsupport

  • adifood1234 Adi lally (@adifood1234) reported

    @cynthiiaaxo_ @Shawhelp Ya you can leave with Telus but the service isn’t great. I left Telus because the internet would cut out a lot tv barley ever worked. With Shaw everything has been working fine don’t get me started with @TELUSsupport agents.

  • Gaurav78607410 Gaurav (@Gaurav78607410) reported

    @TELUSsupport Hello, I m Telus mobility customer. I have current due around 600$ but I didn’t use my connection for last 3 months as I was out of country for some urgent travel and had asked to hold connection by calling customer Care before I left seems which wasn’t taken care.

  • puck_lover Puck Lover (@puck_lover) reported

    @TELUS Too bad its not available 🙄

  • rizwanali1980 Rizwan Ali (@rizwanali1980) reported

    BCE, Rogers and Telus all claimed emergency wage subsidies worth a combined $225 min while continuing to pay ***, a choice that has angered some MOP and could end up complicating life for the three cod, whose outlooks depend on a no. of upcoming policy decisions going their way.