Telus

Telus Outage Report in Matachewan, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Matachewan, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Matachewan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Matachewan, Ontario 12/10/2025 10:10

December 10: Problems at Telus

Telus is having issues since 05:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (52%)

    Internet (52%)

  2. Phone (24%)

    Phone (24%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • dianesbaker1 Diane S. Baker (@dianesbaker1) reported from Vancouver, British Columbia

    @Zpdoodaa Beginning of this thread, “I formed an off shore company….”. Why? As an American I assumed you work in the US. Off shore entities are created for tax avoidance purposes. TELUS is a network provider in western Canada. Have an off shore LLC used to allow a Chinese partner. Booted.

  • Miss604 Rebecca Bollwitt (@Miss604) reported

    @brittlestar I have found customer service success with the following channels: - Rogers: Live Chat - TELUS: Twitter - Shaw: Twitter

  • GoldenMumma Elizabeth Golden (@GoldenMumma) reported

    @TELUS this has been my very bad experince with telus since day 1. but you can try them if you want.

  • WyattTanton Wyatt Tanton (@WyattTanton) reported

    Turns out Telus shut down the internet for 4 hours for maintenance. No warnings, no alerts, no nothing. Anyways, thanks for reminding me once again why private sector telecom sucks and why we need to transition away from this. The profit motive doesn’t lead to good service.

  • justthemandi03 Mandi (@justthemandi03) reported

    @Shawhelp Except I never heard this. It was a recording played to me. Sounds fishy that I’m expected to hold up my end of a service agreement but you can have a clause to not hold up yours. It’s fine. @TELUS is giving me a $200 bill credit to compensate.

  • GoldenMumma Elizabeth Golden (@GoldenMumma) reported

    For anyone considering @TELUS, Dont. they tricked us into a contract for 3 years of security when all i called for was internet and mobility. the rep said "it comes with it anyways so you may aswell pick 2" now i have a contract for 3 years and no one @telus is willing to help

  • esmcelroy Eric McElroy (@esmcelroy) reported

    @RM_Transit @edwardrow This is a monopoly problem! Rogers/Bell/Telus are being stubborn on this. They’re assuming they can hold out until the BAI exclusivity ends. On install side, it’s a tech problem of closures to lay cabling and gear in the tunnels. Every station is connected, but tunnels need time.

  • Norm_Farrell Norm Farrell, IN-SIGHTS.CA (@Norm_Farrell) reported

    @yul_native I assumed the urban area was well covered by Shaw and their Rodgers partner. Never had a problem with Telus service anywhere in Metro Vancouver

  • joshtalbot Josh Talbot (@joshtalbot) reported

    @TELUS @TELUSsupport why is the cell service in West Vancouver so poor? The amount of dead spots is like living in a rural area, walk into a building and it’s non existent. Why?

  • innerbusylife Diane S. (@innerbusylife) reported

    @TELUSsupport Hoping u can pls help! New to Telus & we ordered phones & selected plans and have an order #. Phones weren't arriving & calls to support said would arrive soon. Finally got word that Telus actually cancelled order as phones not in stock. Pls help resolve.