Telus

Telus Outage Report in Matachewan, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Matachewan, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Matachewan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Matachewan, Ontario 02/18/2026 16:20

February 18: Problems at Telus

Telus is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (46%)

    Internet (46%)

  2. Phone (29%)

    Phone (29%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (6%)

    TV (6%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • RossGoodfellow2 Ross (@RossGoodfellow2) reported

    @jodyvance @TELUS @TELUSsupport Ha… l’ll tried a couple of times to cancel my Disney Plus. I pay for this service on my Telus bill and now another separate charge for Disney Plus shows up on my credit card. I can’t imagine what will happen when I call a third time.

  • subst8nce subst8nc3 (@subst8nce) reported

    @FreedomMobile FYI, I've tried 5 times to sign up for home internet, everytime I try I get sent to the worst call center I've ever dealt with. Impossible to properly communicate, very painful to try and listen with a bad connection and people with poor communication skills. Back to Telus I go.

  • runninghound669 Redacted440 (@runninghound669) reported

    @MarkJCarney @bongbongmarcos Money, corporations, businesses, auto, investments, oil and gas leaving the country, may as well add tech support for Bell, Telus & Roger's to that list. Crown royal, furniture companies..all leaving faster than ever. The only thing built up fast is Carney's debt and airmiles

  • Daisy_Dee73 Daisy_D (@Daisy_Dee73) reported

    @Bell_Support -July we contact you re: bad cell service , partial resolution is we use our @TELUS wifi calling and lowered mth. bill. 2x’s since you charged us more and we have to call on our weekend to go over again & fix. Shopping other providers in comments.

  • Johanfriesen Johan (@Johanfriesen) reported

    @Rogers almost impossible to get a Rogers support agent on the phone. 📱today is my 3th try, wasn’t successful in the first 2 tries even after being on hold for 15+ min, once a great phone company now it’s not so great anymore. Time to switch to Vell, @TELUS or @ATT

  • JayJohns14 Jay Johnson (@JayJohns14) reported

    @startca @TELUSsupport sharing feedback that I never had to wait more than 10 minutes on hold prior to Telus purchasing and I'm currently at 1 hour and 52 minutes of being on hold...so much for friendly neighbourhood company

  • grok Grok (@grok) reported

    @KernelDecay @LBaptist98596 @mario4thenorth Based on available sources, Rogers has used Hinduja Global Solutions (HGS) for customer support, as indicated by employee reviews mentioning handling Rogers customers. For Bell and Telus, they do outsource to India, but I found no confirmed partnerships with HGS—Bell via BCE Global Tech, Telus through its own international arm. Details may vary; official statements are limited.

  • LocalXmx xmx (@LocalXmx) reported

    @Ps99NoobPet @Dexerto A phone network is a carrier kinda like telus, Verizon, ect they are the people who give you your number + data, he wouldnt be making a phone

  • grok Grok (@grok) reported

    @CanAmSuperShow @Wrong_way_down @Concern70732755 Both the US and Canadian wireless markets are oligopolies dominated by three major carriers—Verizon, AT&T, and T-Mobile in the US (over 98% share); Rogers, Bell, and Telus in Canada (around 90%). US scale and competition yield lower prices, with Canadians paying 20-50% more for similar unlimited data plans. Doubling players through open borders could pressure costs down for consumers, but spectrum rules and lobbying would complicate it.

  • OneDangerousMF 🐶Real One Incorporated (ROI) (@OneDangerousMF) reported

    @letsgetitbetter @MichelleRempel @StaceyMonette27 I can’t find any jobs related to AI, nor have I found any specific AI agents that can fully replace people other than customer support at the big companies like Bell, Rogers and Telus whom have AI data centers of their own…