Telus

Telus Outage Report in Napanee, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Napanee, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Napanee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Napanee, Ontario 03/21/2026 00:20

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (22%)

    Phone (22%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • IshitaVerma01 Ishita Mohit Verma (@IshitaVerma01) reported

    @TELUS @TELUSsupport do better. I am paying you guys hard earned money. And in return you are giving me ****** service. You have all call recordings right? Take my account number. And go listen to them first before you try to assure me again.

  • Kim06812698 K. Shanks (@Kim06812698) reported

    @TELUS @TELUSsupport not acceptable. Called Telus last week to start the bring back on my phone. Was told price and phone was locked to my account while sorting out another issue. Week later prices have changed & phone is no longer available. What are you going to do about it!

  • StephanieMayne Stephanie Mayne (@StephanieMayne) reported

    @TELUSsupport I’m not a Telus customer but am receiving Telus invoice, account & upcoming installation emails. I need this to be actioned please.

  • spencerbennett1 Spencer Bennett (@spencerbennett1) reported from Parkland County, Alberta

    I called @TELUSsupport to make a change on my account. The recording encouraged me to use the Telus App or website to make the changes, and warned that I could be charged a fee to talk to a real person. Is it standard practice to charge customers to talk to customer service?

  • imann871 . (@imann871) reported

    @TELUS Optik TV is awful. Wouldn’t recommend to anyone. Thought your “fiber optic” tech would be beneficial for internet, same thing. 0/10, do not recommend.

  • BecomingKelsey Kelsey Sproat 💕 (@BecomingKelsey) reported

    @LeilaWhite @EternalBlueSix @SaskTel What's better: The service and products. Why would I switch: I was getting terrible service, lacking products I wanted, and paying too much. Aren't SaskTel's rates the least expensive: No. At the time, I was paying about $67/mo less for three plans with Telus than with SaskTel.

  • eyeriseca EyeRise (@eyeriseca) reported

    Hey @TELUS please stop sending canvassers to my house to sell me fibre optic internet. You destroyed part of my yard putting it the cable. The last thing I’m going to do is support you for it.

  • bbassit4eva Baynish (@bbassit4eva) reported

    @TELUSsupport @spencerbennett1 @TELUSsupport - I was unable to reach a person. I kept going in circles, despite my best efforts. I’m a 20-year TELUS customer and I’ve never been more tempted to move elsewhere!

  • IshitaVerma01 Ishita Mohit Verma (@IshitaVerma01) reported

    @TELUSsupport @TELUS is it so hard for you guys to fix a bill? Its been months. So many long calls. Horrible customer service. I wish I could just end the services in a blink. So freaking mad right now. Every single time falsely assured. @ShawInfo resolved promptly every time.

  • sdcinvancouver SDC 🔭 ☄️ ☮️ 🇮🇷❤️‍🔥🇺🇦 🇨🇦 (@sdcinvancouver) reported

    My "love" for Telus was lost after several very poor support call experiences over the past few weeks; they were all for different reasons and for different accounts (I manage 6 lines). @TELUS appears to have changed. In my experience, they used to care about their customers.