Telus

Telus Outage Report in Napanee, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Napanee, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Napanee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Napanee, Ontario 12/20/2025 21:55

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • marionetta marionetta (@marionetta) reported

    @AlbertaOtoole @erinotoole @JustinTrudeau It was a stupid question. Verizon used to own Telus shares; sold them years ago. And before that, GTE ( a precursor of Verizon) owned the majority of shares in BC Tel.

  • mlmiller273 Mary Mary (@mlmiller273) reported

    Waiting on @TELUS alarm tech to arrive and stop the short every 45 sec beep. Changing the battery didn't help. Poor Bailey is hiding under the bed and I'm exhausted. Why do these things always start misbehaving around 3 am.

  • canadianguy1616 Music lover (@canadianguy1616) reported

    @telus is customer service getting worse? Why don't companies know how to deal with people? I have never in my live experienced such poor customer service @telus

  • oldmanhero Michael Murphy-Burton (@oldmanhero) reported

    Meanwhile, Telus trying to cancel the order that cannot possibly fulfill the offer that prompted me to buy early is pure Comedy of Errors.

  • OurLadyofMXs Lilibet Greig (@OurLadyofMXs) reported

    @telus you have the WORST hold music. I'm not a customer, so i get that there.... i mean wait times are a thing.....but jesus this is horrible

  • InternetSandman Sandman (@InternetSandman) reported

    @ArgentxGarnet I have Telus Fiber. I pay for 150 up/down, and I get 180 up/down lmao. It's great for me tbh

  • RyanBrewer21 Ryan Brewer (@RyanBrewer21) reported

    @ohbroiknow @SeanRossSapp I’ve never tried sorry, usually it’s available on PPV with Telus so when I didn’t see it I thought maybe they aren’t airing in Canada

  • inkedwerdsmith 𝙼 𝙴 𝙶 ∙ 𝚃 𝚄 𝚁 𝙽 𝙴 𝚁 🏳️‍🌈 (@inkedwerdsmith) reported

    @BethGreenman Thankfully, I found a new doctor through Telus’ online health care service.

  • DianeMariePosts Diane Marie (@DianeMariePosts) reported

    @chelsey_design @allhankynopanky @dinnerwithjulie My Telus plan has 10G (which I never come close to) and then instead of charging me for more, Telus is supposed to notify me and then offer reduced speeds at no extra cost. If that's not satisfactory, option to pay.

  • shalini_aro Arosha liny (@shalini_aro) reported

    @TELUSsupport we have been having spotty internet issues for weeks now! Your technician replaced the modem.we have tried to get it sorted, called multiple times yet it’s the same issue and apparently you don’t want to seem to fix it!I can’t even log in to Telus site to find ac no