Telus

Telus Outage Report in Napanee, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Napanee, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Napanee and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Napanee, Ontario 01/16/2026 19:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Gellersamdaisy Barb (@Gellersamdaisy) reported

    @ABDanielleSmith @KayceeMaduYEG Is it possible to get more competition for cell phone/internet service companies in AB. Telus Bell and Shaw suck, and they are expensive

  • MyBillsAreHigh Mohammed Halabi (@MyBillsAreHigh) reported

    @DividendKingTSX This has become very synonymous with Telus CSR over the past few years. It's definitely not the customer service you'd have received in the past when the majority of customer service was situated in Canada.. hope @TELUS and @TELUSBusiness is paying attention.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @BenKlass @CANADALAND When MTS bought Allstream it became black sheep because it stepped out of its territory to compete against Bell/Telus with CNCP’s national network. Also: Bell could no longer buy MTS because of Allstream being one of 2 national networks (telco + CNCP).

  • DividendKingTSX DividendKingTSX 🇨🇦 (@DividendKingTSX) reported

    @MyBillsAreHigh @TELUS @TELUSBusiness I agree they service has gone down hill huge. I mean I did get a call almost an hour after publicly complaining about it and got everything resolved; I’m sure just a coincidence but still.

  • daisybhl ❤️ Daisy Marie Ü ❤️ (@daisybhl) reported

    @TELUS worst customer service ever! Agents are rude, no willingness to help, no empathy, no help at all.! Agents doesn’t care at all. It was just so frustrating, inconvenient and a big waste of time! They will just keep you waiting on the line for a very very very long time!

  • whoaretheytho Jordan (@whoaretheytho) reported

    @yuvraj_sahib @TELUS @TELUSsupport Nope, hasn't been resolved. Had to file a complaint with the BBB for them to even take me seriously

  • mention_z David91 (@mention_z) reported

    @TELUS @TELUSsupport can I get someone to help me out? Set up an account for 7 cell phones, been a nightmare so far. 20+ hours on the phone, missing 1 order, have 4 extra phone numbers on my bill and my bills are all more expensive than I was promised. No one helps…

  • SHIBASISDAS84 SHIBASIS DAS (@SHIBASISDAS84) reported

    @TELUSsupport - I have been on the phone with Telus customer care for an hr. How long is the waiting..

  • funshoe Al (@funshoe) reported

    @chrislarocque8 @theJagmeetSingh Canadian telecom benefit more from government subsidies than are hampered by intervention. The network telus has in existence was built by tax dollars. They are greedy profiteers. Time to reign it in.

  • thorburn_robert Robert Thorburn (@thorburn_robert) reported

    @theJagmeetSingh Would you believe it ! He is actually right ! I had problems with my phone and internet and phoned Telus. Talked with one person in Montreal, twice to one person in Philippines,and one person in Guatemala ! Could not get anyone locally !