Telus Outage Report in New Hazelton, British Columbia
Problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in New Hazelton, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Hazelton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 02: Problems at Telus
Telus is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (26%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (5%)
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E-mail (4%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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CatDadEh
(@CatDadEh) reported
The amount of "Rogers can't do this, I'm going to Bell/Telus" I'm seeing makes me laugh. Do you really think there's a difference? The big 3 are only an illusion of choice, since all their **** is at the EXACT SAME PRICE POINT!!!
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Douglas Tr0n Soltys
(@tron) reported
First, on why 911 calls didn't go to other networks with Rogers down. It's due to the nature of the failure: - if the radio network isn't available, Rogers customers fall back to Bell/Telus on local roaming - Rogers network was still up but nothing could connect, so no fallback
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brainbah
(@brainbah1) reported
@Kirsten_Hume i needed a 700-900$ booster at home and a mobile one in the vehicle just to get the service I paid to not receive from @TELUS
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cynthia zenti
(@CZenti) reported
Hey @TELUS - remind me again why a current customer with 2 cell phones who needs a home line (single mom with a child who has developmental disabilities and is non verbal) needs a credit check before installing a $20 month home land line in case of emergencies?
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Douglas Tr0n Soltys
(@tron) reported
Likely why the message to Rogers employees today was: "we let Canadians down for 15 hours, we need to figure out how to help each other" (referring to govt + Bell/Telus).
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Kairo
(@kairojade77) reported
So @Rogers what’s the plan to compensate me for the Internet outage that cost me a whole days business ? Thank goodness my phone plan is up in a week I probably will be moving to Telus or Bell.
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junkjunk
(@junkjun82187832) reported
@BullishBearz good. buy the dip. Telus had an outage like this a few months ago and things will recover.
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Joel Racicot
(@joel_racicot) reported
@spencerbennett1 @jwporteous @JJ_McCullough Rogers, Bell & Telus are an oligopoly with limited competition (prices across carriers mirror each other) and, IMHO, collusion. Limited accountability for the damage to the economy that something like the Rogers outages and risible compensation.
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Pri
(@priyiy) reported
@MrsPitbull Yes, I was a long time Telus customer until I switched to Rogers a few years ago
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NateTrades
(@NateLikesAMC) reported
@MobileSyrup Switching back to Telus after my contract ends this summer. I have only had issues being with Rogers. I don't know what possessed me to switch providers. Oh well lesson learned.