Telus

Telus Outage Report in New Hazelton, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New Hazelton, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New Hazelton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New Hazelton, British Columbia 11/19/2025 13:35

November 19: Problems at Telus

Telus is having issues since 12:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • pigeonlakeREMA Pigeon Lake Agency (@pigeonlakeREMA) reported

    Heads Up, Intermittent cell phone service problems across Alberta and BC reported by Telus, this affects Telus, Bell and Koodo customers, started this morning.

  • rhmcgarry Robert McGarry (@rhmcgarry) reported

    @TELUSsupport All @Bell_Support customers in BC down as well (As Bell uses Telus infrastructure here)...it seems like a deeper problem than just resetting a bunch of backend servers...

  • Redawna Redawna Kalynchuk (@Redawna) reported

    Is everyone’s Telus service sketchy?

  • djtpedde Darrin Pedde (@djtpedde) reported

    @Bell_Support I've been on hold for one hour 20 min. Unacceptable support! No data connection!!! @TELUS @RogersMobileCa

  • profilemember profilemember (@profilemember) reported

    @TELUSsupport I was on the phone with the cra and got cut off one hour into the call and now have no service. GET YOUR **** TOGETHER TELUS

  • sandra_weal Sandra Weal (@sandra_weal) reported

    @TELUS no cell service????

  • Whofreak555 Whofreak555 (@Whofreak555) reported

    @JakBlitz @JAnneliese16 @TELUSsupport And what justification is there to take peoples money then not offer the agreed service? Keep licking that Telus boot.

  • NatDoesNotExist (⚬⃔⚬ℕ⚬⃔⚬)at 🔜 #SECONDSKY (@NatDoesNotExist) reported

    The morning outage of @TELUS and @BELL is further evidence we need to end the telecom monopoly in Canada. #cdnpoli

  • CalgaryParking Calgary Parking (@CalgaryParking) reported

    Due to the ongoing TELUS & Bell system outages affecting wireless customers, our response times may be longer than usual. We are still available by phone & email to answer customer questions & we appreciate your patience as we await a resolution. #CalgaryParking

  • defencewalIs jan (@defencewalIs) reported

    anyone in #yvr still having a TELUS / koodo outage this morning?