Telus outages and service status in Norris Arm, Newfoundland and Labrador

Problems in the last 24 hours in Norris Arm, Newfoundland and Labrador

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Norris Arm, Newfoundland and Labrador and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

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  heiba9866 (@heiba986627073) reported 12 seconds ago

  @SerenaCMah @WestJet Westjet wanted cheap labor they got it. The agents in Telus El Salvador have a mediocre English level, they can't even understand a spelling, they work with "scripts" unnatural customer service, then they grow after 1 month of training without any experience in airlines at all

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  District 6 (@P43215) reported 6 minutes ago

  @woods_lin_ @Beefshaver Check Telus Sky Calgary, it sat there unfinished in delays for 2-3 years and was horrible, probably still pretty bad.

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  Ireney (@ireney33) reported 6 minutes ago

  @KirkLubimov We should also be concerned about having our personal information sitting with these call service agents in India. @TELUS They are pushy, I just hang up.

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  Life's a Beach (@GraceOnFire2) reported 11 minutes ago

  @lbossaer @AndrewScheer The government funded the program's development, it was revealed that 85% of the intellectual property is owned by its main technology vendor,Telus Health. This meant the government could not easily transfer or maintain the service without continued payments to the private vendor

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  Sandilou2u (@sandilou2u) reported 12 minutes ago

  @peternowak If your ear isn't trained to a specific accent it can be difficult to understand what the agent is saying. It's frustrating for the caller and the agent. If Telus is using AI in this instance they've had plenty of complaints. It's using the technology to improve service.

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  BlueCrabGames (@BlueCrabGaming) reported 15 minutes ago

  @globeandmail Doesnt matter when 95% of in person storefront enployees are also thick accent indians who scam the customer every chance they get, to increase their commission. Oh and 100% of the csa on the phone are indians. Even when a Telus employee has to call into their special emplyee only line, its all indians. I quit Telus/koodo explicitly because of the indians, one in particular that was a district manager and the most scum snake oil salesmen person i'd ever met.

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  turbonerd (@blammenwerfer) reported 16 minutes ago

  @AmazingZoltan All of the big telecom providers. I'll never forget getting a $1200 cancellation fee from Roger's, arguing for three weeks with Bell that no I never asked for cable internet please stop sending technicians, or watching Telus cry like babies when Virgin wanted to come up here

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  Rob (@robnicholsontor) reported 17 minutes ago

  @cyncyty66 @AndrewScheer It was a secure highway to transmit data. I think the real investigation should have been on the execution failure. The committee wanted to dive into the agreements of Telus, their subcontractors, etc. Telus had no control over a poor acceptance rate

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  HoodMomma (@MommaHood2) reported 17 minutes ago

  @flowzki I can handle my own and I have a big dog the only problem I had was with Telus; they sent 2 different predators to my home to fix the internet. Warning to the ladies do NOT let any Telus rep into your home when you are alone.

• 
  Canadian Financial Markets Update (@CdnFinancialMkt) reported 18 minutes ago

  Evening pod is live. - telus using A I to alter the accents of customer service agents. More news and market data are on the podcast.