Telus

Telus Outage Report in North Russell, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in North Russell, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Russell and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in North Russell, Ontario 01/01/2026 09:15

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Gyrox39 Gyrox39 (@Gyrox39) reported

    I spoke to 3 different agents to try to rectify one business account issue. The only enjoyable part of the 1 hour process was the rooster! #Telus

  • pintutpatel Ankur Patel (@pintutpatel) reported

    @TELUSsupport Your Tech team has did all step and they are saying this is good you’re getting 500Mbps. Manes I have to pay for 1GB and gets 500Mbps that what they’re saying. This is support Telus giving the solutions. This is kind of making the fool to customers and making money by Telus.

  • SeanCairns88 Sean Cairns (@SeanCairns88) reported

    @VirginPlusCare frustrated with the lack of customer support. Was looking at upgrading to an iPhone 13 last night, the app said $0 down, today it’s $330! No warning that a promo was ending and the call centre says they can’t help. Bell & Telus both have $0 down, time to switch?

  • RichardStarchuk Richard W Starchuk (@RichardStarchuk) reported

    @TELUS I switched from Fido to Telus on Sunday so I could have 5G. Now I have virtually no cel phone service on my iPhone 13 Pro when I’m at home. At this point I am forced to use Wi-Fi calling. Any suggestions Telus? Could a case for my phone improve reception?

  • karenkalireigh karen reigh (@karenkalireigh) reported

    Two+ weeks w/o internet, at *least* nine different customer service reps, two “I swear I’ll call you back tomorrow with an answer” that never happened, & today 1h20min mostly on hold to finally be told “sorry, service isn’t available at your house”. Thanks @TELUS @TELUSsupport.

  • Dinga555 ⁉️Dinga 🇨🇦 😷 (@Dinga555) reported

    @GlobalBC @lululemon @TELUS Better than a toll. Let big business get advertising exposure in a different way yet help fund infrastructure.

  • g_duteaud Guillaume #ProtectTransKids Duteaud 🥑🔰 (@g_duteaud) reported

    Bought a phone from the @TELUS online store 9 days ago today. Had to go in store verify my identity, then talk to customer service on the phone, both assured me things were gonna proceed normally. My phone STILL hasn’t shipped. Is this how you treat new customers @TELUSsupport ?

  • JD_HockeyTalks Joseph David (@JD_HockeyTalks) reported

    @kd_YYC Shaw sucks. We use Telus and Telus PIK TV which is essentially internet base tv. You get a smart box with it so we installed Kodi on it as well.

  • OctoQueenPhD Mollie Holmberg (@OctoQueenPhD) reported

    @TELUS making sure I will absolutely never buy internet from them with the aggressive door-to-door marketing & will tell friends to steer clear 🙃 Wow. Twice in one evening, same salesperson. Refused to take no for an answer. Hard, hard pass.

  • CaptainAnatine Steve Smith (@CaptainAnatine) reported

    I just heard from TELUS.. no resolution at all.. She told me to go buy a new phone as the old stuff doesn't work with new technology . That's not what she told me in writing . I filed a complaint with the CRTC. Lets see if corporate lies are fine with them.