Telus outages and service status in Porcupine Plain, Saskatchewan

Problems in the last 24 hours in Porcupine Plain, Saskatchewan

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Porcupine Plain, Saskatchewan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shawn Tock (@TockShawn) reported 6 minutes ago

  @RogersHelps @rogers: 15 hours with no internet, using my @telus phone as a hotspot. At 8 am, you said it'd take 4 hours to fix. Then 4-6 hours. Then the Rogers outage page kept extending the resolution time by an hour. Now an agent told me 24 hours. WTF? Unacceptable.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 6 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  Sally (@sadforcanadians) reported 7 minutes ago

  @Cat4714 @Martyupnorth @Bell Telus is worse. Hubby was paying over $100. Had a special for seniors we could get for US/Mex calling. Down to $45/mo but on phone for over 1 hour. I'm sure call was to india celebrating daliwall in background. Painful

• 
  Jason Boring (@JasonBoring99) reported 7 minutes ago

  @JustMeJamie64 @Rogers Telus is just as bad plus most of their technicians are from India, completely useless and no troubleshooting skills

• 
  🏆Crosby87 #BELIEVE (@Crosby87hfxfan) reported 10 minutes ago

  @TELUS I would like for someone to actually respond to address the issues. I still did not hear back from Alejandro after I responded to his initial questions.

• 
  theredlion (@thered_lataleph) reported 12 minutes ago

  @TELUS Don't get involved with this company. They are the worst for customer service. They have apps that don't work and if you ask for a paper bill you get zero information on it. Then you try to leave them and they harass you and charge you hundreds of dollars. Think illegal

• 
  Don Hoglund (@randomdh) reported 12 minutes ago

  @TELUSsupport @TELUS Communications with your customers should be a priority not wait for customers to call your overseas support

• 
  Andre (@AndreInUk) reported 15 minutes ago

  @Bell @telus @Rogers please explain why you scam Canadians while we get the same service or better in the UK for cheap?

• 
  Peggy Blair (@peggy_blair) reported 17 minutes ago

  @OILanatude @Rogers @telusmobility Yes. And I literally just got a lower-priced deal from them 6 months ago because I was threatening to leave to go to Telus after a series of issues with Rogers that saw me file a complaint with the CCTS. $5 increase 6 months later.

• 
  DTTD (@king_DTTD) reported 17 minutes ago

  @0xdamani hello, please i need help with telus