Telus outages and service status in Port Hawkesbury, Nova Scotia

Problems in the last 24 hours in Port Hawkesbury, Nova Scotia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Port Hawkesbury, Nova Scotia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jon Cowley | Decision Tech + AI Founder (@whatifi_io) reported 8 minutes ago

  I can't even begin to express my extreme frustration with @telus as a company and their customer service workflow. My father passed away 3 weeks ago. I've been trying to settle his account, close accounts, pay bills, etc. I've spent 5 hours on the phone to date... 6 calls. And just received another $500+ "overdue" bill that I settled weeks ago. And you try to call their support number on their website. And instead you get a sales pitch... no opt out. So I "press #" and it kicks you out saying this number doesn't work in my calling area (I'm in Canada). So I write down the number they suggest... only to have it come right back to the same voice workflow... and the same death loop. I was able to reroute my Father's hydro bill in less than 10 minutes. I don't think Telus realizes how much potential revenue they are losing as a result of their clunky, poor quality controlled customer experience. Try to book a call back? Only to be told they will call back in three days... and when they do... the automated voice system is entirely in French.... And EVERY single rep I talk to ends up just trying to upsell me on a new service... when all I am trying to do is shut down my father's accounts, settle his bills, and move on. Every step of my experience with Telus has been unnecessarily painful.

• 
  Upside🇨🇦 (@FindyourUpside) reported 8 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Oh we know. They have a cartel in Canada, need to pay out their retiring CEO and pay signing bonus to new CEO. It's all about profit for them, not service. But to be fair, I talking to someone from Guatemala and it was great interaction.

• 
  Alien Peteys 👽🇸🇪🏒💯🇨🇦🇺🇦 (@Grampahockey1) reported 9 minutes ago

  Had to call Telus (2 hours on hold ) myself took a week and 5 min to fix

• 
  X - Warren "Moon" Lukinuk 🇨🇦🍁 (@warrenlukinuk) reported 11 minutes ago

  @JackieBee_16 @Oilers_Insiderr My telus wifi is terrible.

• 
  GravitronX (@gravitronx2727) reported 11 minutes ago

  @Daikazo2 @aaa1e2r3 @Grxit Yeh no one with any stake left in the country or barely anyone still has a home phone who tf wants to pay telus that ****

• 
  Sharon Daniel ©️🎭 (@sharondaniel91) reported 13 minutes ago

  So here goes again, @TELUSsupport @TELUS If my contract ends on April 22, 2026, why would you charge me the full price of the service before the contract ends ? For example, if I pay $65, the service should be $113 after April 22, not before. You’re breaking the contract??

• 
  cd frombc (@Cdfrombc69) reported 15 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Somebody called me about my past due account which I paid earlier in the day and then what I brought up that I'd like to cancel my account she said her thickest Indian accent oh I can't hear you sir and goodbye ******* ****

• 
  xviewer876 (@xviewer876) reported 15 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Cancel Telus. I did years ago. If everyone does this then they go broke. It’s that simple

• 
  Kent Middlemiss (@KentMiddlemiss) reported 16 minutes ago

  @Telus Well this is a first for even Telus. They cannot prove that we have a contract with them, but they are saying we do & want a $285 cancelation fee. They admit to not sending the contract, but they just say we said yes, yet no recording of this conversation exists #terrible

• 
  Mark Thorpe (@StarThorpe68) reported 23 minutes ago

  @Bell seduced me to leave @TELUS last November for great mobile rates as long as I kept my internet service with them. Since then they have increased the cost of my internet so now I am almost paying the same total as before. Time to shop for a better deal!