Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Prince Rupert, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 09: Problems at Telus
Telus is having issues since 07:00 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (54%)
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Phone (23%)
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Wi-fi (10%)
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TV (6%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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Andrea Clarke
(@minnocent__) reported
@TELUS why are your customer support hours only until 4pm pacific? I just spent 2 hours on hold to be disconnected at 4:20 and your chat assistant closes at 4pm. You are a west coast company!
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CF
(@CF48161816) reported
@maxfawcett He is more libertarian than ndp, I would never vote for him, health care in BC is a joke if I want a health screening I have to pay 3,000 dollars for a year for telus health since I don't have a doctor No Thanks
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Vl_deadline
(@Vl_deadline) reported
@TELUS @FriendlyFuture @redcrosscanada Your a **** *** company who doesn’t give a **** all your workers are retarded your internet is **** I’m supposed to have 170mb download and 150 upload speed and I don’t get either
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Spicy
(@SpicyDisco) reported
@TELUSsupport @TELUS Internet is hot garbage! 🤬
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Anna Robinson
(@annallea_) reported
Definitely not impressed with how Telus conducts their customer service. Right now I’d 10/10 never recommend their Bring it Back program wtf. 😐 @TELUSsupport
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Rustyknuckler
(@RustyKnuckler) reported
Anyone else having issue watching @onesoccer on @TELUS ??
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gariovich
(@gariovich) reported
@TELUS I got the shittiest customer service today. Repulsive. I hung up. You need better people in your HR if the reps I spoke to were suppose to deescalate and solve the situation.
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jeanm
(@JeanmJeanmackay) reported
@TELUS I spend 1 hr with one of ur reps in customer loyalty to save $5? Is this how you recognize ur loyal customers? My time is worth more than $5! Now my TV keeps cutting out! #notimpressed
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Anna Robinson
(@annallea_) reported
We can’t live in remote communities and utilize the Bring It Back program with Telus. They’ll tell you that you need to be patient with Canada Post delays and then turn around and ding you bc of it, give you no real help and then won’t send the phone back. @TELUSsupport
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Stan Warnock
(@Fictionkings) reported
On hold with @TELUS for over 2 hours. In the Telus store for over 1 hour this afternoon. All I want is to put my new phone on my old prepaid number. World class customer service…. After all, what better thing to do on a Friday night than wait on hold!