Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Full Outage Map

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

1. 

   Internet (57%)

2. 

   Phone (18%)

3. 

   Wi-fi (11%)

4. 

   TV (7%)

5. 

   Total Blackout (4%)

6. 

   E-mail (3%)

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• Christine Bode (@BodaciousCopy) reported 3 minutes ago

  I asked if @TELUS would offer any remuneration f/the inconvenience as I’ve been a loyal customer for as long as I’ve had a cell phone & he checked & said no because I have the cheapest plan with them that is available. They have no idea how long this issue will take to resolve.

• Jaskaran Singh (@Jaskara42441294) reported 3 minutes ago

  Recently moved 5 lines from Freedom to Telus, experienced horrendous customer service. Just wanted to purchase the latest iPhones, but the agents kept on transferring me from one department to another. Very dissapointed!@TELUSsupport @TELUS

• Jenn (@jennsaidthis) reported 6 minutes ago

  Anyone else having a problem with their Telus PVR? Rebooted my modem and box at least 3 times but it's still not working. @TELUSsupport

• Naved H. Noorani (@navednoorani) reported 6 minutes ago

  @TELUS @TELUSsupport - love your service until I have to speak with your call centre! I need to get internet connection at our new location and a few things taken care of, over an hour I’m still on hold! Please send me a number that is less annoying #poorcustomerservice

• Tim Bray 💉💉🎉 (@timbray) reported 7 minutes ago

  @avibryant @moonpolysoft Another factor is that 4g has pretty good range. We have some Telus “rural” plan at our Keats Island cabin that is good enough to do work & watch video. 15-20Mb down IIRC. So you may not need satellite tech.

• The author formerly known as Véronique Bellamy. (@yaynewfriend) reported 8 minutes ago

  @AyahuascaDreams No worries. Do it soon, if you do it in the next few days, it might be a bit wonky on account of switching my cellular service to Telus.

• Stella Stevens CFCW (@StellaCFCW) reported 8 minutes ago

  @DynamitePR Telus Mob's answer to me was to use their blocking feature where the caller would have to press another number to reach me. You can list numbers to go through directly but I could see me losing a lot of calls this way & having to listen to voicemails then. I never listen to them.

• christina (@christinajenny2) reported 10 minutes ago

  @Shawhelp i am a Telus customer and I am thinking of switching to shaw for our cable and internet and land line telus pays for or Netflix does shaw?

• Yankee Canuck (@YankeeCanuck) reported 11 minutes ago

  @Halpingal @TELUSsupport It is my biggest issue with Telus. It takes far too long for them to get anything done or contact you. We've also had luck going into our local store & talking with our rep - we only deal with her (for the past 2 years) & she's been very helpful & moved things along.

• Quinn (@pewpewpew) reported 16 minutes ago

  Doesn’t Telus use Bell’s network? Why are my calls dropping constantly? I actually had better service with F!do, which is hilarious.