Telus outages and service status in Prince Rupert, British Columbia

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Broke Toshi (@btoshi25) reported 3 minutes ago

  there was a house party or something going on when the service was cancelled, totally unprofessional as ever with these bastards @Telus everyone is glad to be gone though 👋

• 
  Tesla Guelph (@TeslaGuelph) reported 3 minutes ago

  Please @TELUS can you work to improve the very poor cellular service at Pinery Provincial Park? We don't need gigabit service, but basic call and messaging services would offer basic safety.

• 
  Rick Horn🇨🇦 (@RickHorn72) reported 5 minutes ago

  @Pagmenzies @CANMNT_Official @onesoccer Do you pay for the app on top of everything? I already pay Telus to watch on TV. I shouldn't have to pay to watch online as well. I appreciate the help. I hope to see the rest of the Canadian games.

• 
  Orange Cone (@CanadianPylon) reported 6 minutes ago

  @TELUSsupport @Rogers @Bell Cancel with Telus. Horrific customer support/ understanding. They just cost me 80k on a mortgage renewal. My credit card for autopay had expired, and I missed it. I’ll own that. My account went 30 days over, and when I got that notification I immediately rectified it, paid in full, and put in an updated CC number. They outright refuse to take the late payment off my credit report for the mistake. I am 51 years old. NEVER one late payment ever. This dropped my credit score 86 points, and now on my upcoming mortgage renewal I cannot get the preferred banking rate as it dropped my score below 800 as a result. The rate swing will cost me approximately 80k over 5 years and Telus outright refuses to help. I’ve been a loyal Telus customer for a decade paying 350+/month for all their service’s, and hold close to $100k in Telus stock and this is the treatment I am getting for an honest mistake. Use any other provider. I will make it my life’s mission to make sure nobody signs up with Telus going forward. Friends, family members and employees included. I’ve tagged Bell and Rogers on this so they can share it with others to use as marketing to win new customers and show how you don’t treat a long time customer.

• 
  Wired (@1776_Enjoyer) reported 9 minutes ago

  @VanIsleInvestor @TELUS Hey @TELUS I am a customer, but I've blocked all of your numbers for spam calling me everyday from employees who sound like they're in Mumbai. Embarrassment of a company

• 
  Douglas Mark (@DouglasJMark) reported 10 minutes ago

  Finally got through to Bell yesterday afternoon on a Sunday. Had to push tech support hard but respectfully. Thankfully, a manager called me back and pointed out that our original static IP address now belonged to someone else (I figured as much). He said static IPs are in limited supply apparently and it might be hard to get it back?!! 🫨 He promised to send a tech over in the morning to try and fix it (no guarantee we'll get our static IP back and might face more delays to reconnect to Telus Health). The Bell technician will have unlock our phone router to allow SIP lines to by restored. 4 days of lock out is not acceptable for our patients and I will push for better with a guarantee for fast response if our static IP goes down by some tech glitch in the future. Hope this will soon come to an end 🙏

• 
  MAKAVELI🤘 (@Pgm__x) reported 10 minutes ago

  🚨 Get paid for submitting your selfies with TELUS! A new Face Deduplication Collection project is currently accepting participants. 💰 Pay: $0.55 for every accepted image 📸 Requirement: Submit 20–24 selfies to qualify for payment 🌍 Remote opportunity You may be asked to upload: ➜ Recent selfies with a neutral expression ➜ Selfies showing different head positions and angles ➜ Older photos from your gallery to help AI recognize changes in facial appearance over time 💡 Tip: Consider submitting about 30 images to increase your chances of having at least 20 approved after the quality review. 🔗 The application link is available in the comments.

• 
  Mark Lines (@chooseyourwow) reported 11 minutes ago

  I can't remember who said that the only free lunch is diversification, but even though I got my *** kicked with Telus $T.TO today still made some bank with some of my anchors $GWO and $POW. Some of my holdings have gone up 3x what I am down in Telus so perspective helps. Keep calm and invest anon

• 
  Vancouver Island Guy 🌊 (@VanIsleInvestor) reported 13 minutes ago

  Telus new customers...doesn't look like they want any? A great @telus story of poor customer service and possibly why their stock continues to languish. I was looking at opening a $T Telus fibre Internet account and seeing what the prices/speeds were for comparison to Rogers. On the website it says they are open to 6:30pm pacific and no one is available to talk to me today but get this... Nobody is available ALL DAY Friday to talk to me and the earliest is 1:30pm on Saturday. If you wonder why the stock is down...

• 
  michaelm (@mikemoore0057) reported 14 minutes ago

  Re. land line, I need to hang onto the phone number as it's registered everywhere and a PITA to change. Anyway, I too was paying a high monthly so I told Telus I was considering dumping it and they gave me a loyalty rate of $2.50 per month. They must do this to pretend they still have a customer base. And yes, porting to VOIP is something I was considering as I already have a couple of numbers.