Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Full Outage Map

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

1. 

   Internet (45%)

2. 

   Phone (30%)

3. 

   Wi-fi (10%)

4. 

   TV (6%)

5. 

   E-mail (5%)

6. 

   Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• Trevor PETERSEN (@wheatiepete) reported a minute ago from Red Deer County, Alberta

  @DTimchishen Us too. For what we pay the @Xplornet sucks. We are looking for something else. Was suggested to look into Telus Hub.

• Andie (@Andiecip) reported 3 minutes ago

  @Awardcon They were getting to the point of harassing as they’d call all day and night and sometimes hang up as I answered. I ended up having Telus support look into my account and remove any sign of allowing marketing calls. One way to annoy me as a customer is to keep phoning me nonstop

• Alex LeMar (@AlexaLeMar) reported 7 minutes ago

  I guess @TELUSsupport @TELUS 1 business day really means 3+ business days? It is not okay to take hundreds of dollars from your customer, never deliver the device they ordered, and on top of that ignore their requests for help. I give it until the end of the week and I'm gone

• Tyler🇨🇦 (@TG1ng) reported 9 minutes ago

  **** telus all my homies hate telus

• Kara Berman (@karaberman) reported 15 minutes ago

  @ShawInfo 4 different people, 4 different answers. Waiting 3 weeks for someone to follow up with me? What kind of scams are you folks running? 8 years I have been with Shaw. Have to cancel and go with @TELUS now. You should value your loyal customers @ShawDirect

• Award Construction Ltd. (@Awardcon) reported 15 minutes ago

  @KempfFred @TELUS I ordered a phone, they said I would have it in 5-7 days. Then they changed it to 2-3 weeks. Then 5-6 weeks. So I’m still waiting. Customer service is rude. They offer zero assistance. Wait times are horrible.

• Erin Low (@canadagirl16) reported 15 minutes ago

  @TELUSsupport I'm trying to login using my Telus account on the Global TV app. I keep getting an error when I try to connect to the login page, says "site cannot be reached"

• Steve Coville (@SteveCoville) reported 18 minutes ago from Kingston, Ontario

  @cogecohelps @cogeco @TELUS Every thing fine on cable service no interruption there it's either the cellular network and/or internet having an interruption.. all seems to be ok for now

• Michelle Bailey (@MichelleBailey1) reported 20 minutes ago

  @JennArndt @MindyJoss Mindy...I am dealing with a similar issue with Telus. It's so frustrating.

• teddy (@tedly3000) reported 23 minutes ago

  @TELUS so I got your internet, it’s slow and I’m almost ready to pull the plug on you guys. I can’t stream music, or even do a Zoom call. Useless.