Telus

Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia 12/05/2025 17:30

December 05: Problems at Telus

Telus is having issues since 03:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • AShoutAbout Jeff Leggat (@AShoutAbout) reported

    @NHLFlames @TELUS 🇨🇦🥅🏒 supports Poverty Level Financial Support of ALL Disabled Canadians in EVERY Province! #CDBby23 #NoMorePovertyPWD (Persons With Disabilities) 🇨🇦 #JustDERBit

  • Cpstraker Charmaine Straker (@Cpstraker) reported

    Anyone else having issues with #telus in #winnipeg?

  • 46Shan46 Shan (@46Shan46) reported

    been on hold with @TELUSsupport for over 2 hours now. can we even call this "customer service" at this point? @TELUS get it together...

  • ZarkMuckherbarn Genetic Freak (@ZarkMuckherbarn) reported

    The @TELUS company is trying to destroy their own dealership network with sabotage. I'm going to pull the plug on 18 lines. **** these people.

  • Dayton_CA Dayton (@Dayton_CA) reported

    I cancelled my @Telus services to be effective mid month. I got a text that the new tenant can't even setup their Telus because didn't even cancel my account! they billed me for the entire month too! Now I'm 600km away and spending an hour+ on hold waiting to talk to a human wtf!

  • BritneyDenson Brit (@BritneyDenson) reported

    @TELUS @ExcellenceCan WHO CARES. Deliver proper service then you can toot your horn

  • jmomma55 Joanne T (@jmomma55) reported

    @GlobalCalgary Twice in 2 days while placing a cell phone call on Telus network, my call went through to 911. I dialed a residential 10digit number. I reported the problem and was told that it would be escalated. I have not heard back from Telus. Had many calls drop, even using wifi calling

  • GuyahVijay Vijay Guyah (@GuyahVijay) reported

    Hey @TELUS @TELUSsupport I've been on hold for 45 minutes. I received a SMS saying I'll be on a priority list as I waited over an hour last time I called. This is my third call, and I've waited over 3 hours to talk to someone!!!! Why is it so difficult just to talk to support?

  • MrCoconutss D (@MrCoconutss) reported

    @TELUS I have trying to get a hold of some from customer service for days. Please help!

  • BritneyDenson Brit (@BritneyDenson) reported

    @TELUS @pwbarron @outstanding ONCE AGAIN focusing NOT on customer service.