Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia
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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Prince Rupert, British Columbia
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (50%)
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Phone (27%)
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Wi-fi (9%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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¯\_(ツ)_/¯
(@thestevejin) reported
the story just goes on and on w/ 3 technician visits, 2 talks w/ tech support managers. it's two weeks later, i'm on hold with telus loyalty (1hr now) to cancel my service & i've had to tell this same story about a gazillion times.
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Ian B
(@Maho37) reported
@MobileSyrup We're transferring our small business mobility account AWAY from Telus. We've had a nightmarish 15 months of added costs, Telus' errors, 4 account reps and have literally been told by Telus' reps that their priority is no longer the client and their internal policies show that.
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¯\_(ツ)_/¯
(@thestevejin) reported
so i was transfered to a tier 2 tech. or so i thought. i asked this new person, are you a toer 2 tech? they said, well i'm a tier 1 manager. i'm getting frustrated now & all the horror stories of telus tech support are running through my head. i decided to bear down & see.
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Anya
(@arkanamagi_writ) reported
i have a dr appt by phone today and TELUS phone service has been dead for hours on my end.....hhhhh nothing ive done for troubleshooting like rebooting or resetting settings has worked
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Phil Maloney
(@mapleandmarula) reported
@TELUSsupport I'm sure you know this, but it's impossible to find any help on your webpage. All I want to do is buy 2 cell phones, and I want to see if there's a discount because I use Telus for internet. But wow...gong show.
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Kaitlyn Varin
(@KaitlynVarin) reported
@readthepeak today highlighted rural connectivity issues through a sponsorship with @TELUS featuring a Telus + Alberta library’s program, which loans internet connectivity to local residents. 🤯 This would have been a great solution for when we had no internet for a few weeks.
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Bob Kusch
(@bkusch11) reported
Need to vent. Am so tired of @TELUS and their poor customer service and reliability of tv and internet. Just spent another hour and a quarter on the line when promised I wouldn't be. Other providers are starting to look very good if things can be made to be reliable.
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🍒 Pastel Cherry 🏳️⚧️
(@Pastel_Cherry24) reported
someone make this make sense my internet is telus, but it runs off of the telus service towers, so it has a service bar on the router when the router had 3 bars a few weeks ago, i had 1100 ping on fortnite constantly my mom moved it back to where it was before
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Ian
(@IckyThwomp) reported
@TELUS I just spent an hour in a queue to contact home services, to have the guy on the other end tell me it was the business line. This is the number I called 1-888-811-2323. Either your Google listing is broken or your phone service is broken.
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I Digress
(@3point25percent) reported
It doesn’t matter if it’s the first day in my billing cycle and my data is completely full or it’s the last day in my cycle and I’ve been out of high speed for a week, Telus is slow and patchy and ******* awful.