Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Full Outage Map

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

1. 

   Internet (45%)

2. 

   Phone (30%)

3. 

   Wi-fi (9%)

4. 

   TV (7%)

5. 

   E-mail (5%)

6. 

   Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

• David Boldt (@DavidBoldt2) reported 3 minutes ago

  @Lidsville @TELUS Telus customer service SUCKS!!!! .....the 1 hour wait time is the normal standard.

• WhiskyTangoFaded (@whiskeyfated) reported 9 minutes ago

  @BestBuyCanHelp @BestBuyCanada I have a contract, with telus. The issue is not being able to talk to anyone at your stores You have a policy that doesnt allow people to call and find information Has to be online Worst customer service decision yet

• vancouveddy (@vancouveddy) reported 11 minutes ago

  @TELUS @TELUSsupport Our customer service policy is "**** you pay us". Stay on hold til you grow old and die.

• NoOneWhoMatters (@LauraMarkusGuy) reported 15 minutes ago

  Hey @TELUS I have always been pleased with your service (over 15 years) but with the data outages and now jumping from service, to no service, to SOS only: repeat. My contract just finished with you and I was on the fence about my new phone and plan. Bad timing for you.

• AQ 007 (@AbuFish007) reported 21 minutes ago

  @TELUS Your customer service being overseas is a really big inconvenience. The operators are super slow and don't know the answers to common questions. They need to put me on hold for 7 mins every time i ask a question. Your wait time are exceedingly long due to this.

• Cp123 (@Patriotcanhelp) reported 22 minutes ago

  Telus mobile internet Hub service Sucks you request a call back when they call you back you wait 10 minutes on hold and they say they aren't available. Last time I received a call back Mgr he said in broken English "you have contract you pay service or not " Infuriating at best .

• Insignificant Geek 🇨🇦🔥🐉⚔️ (@GeekyB_28) reported 23 minutes ago

  In my home and Telus is telling me I'm in the USA. Going to assume Telus is down. Again.

• AQ 007 (@AbuFish007) reported 30 minutes ago

  @TELUS 2/2 You are charging premium pricing in CDN for below-average customer support. If you were to charge us in PHP I would be a little less frustrated. Find a solution to this massive problem. I can only see your company losing customers if it's not fixed.

• Shane (@famefriendspod) reported 31 minutes ago

  Hey #Koodo and #Telus customers, it's not you. It's them. Their network is iffy today. Mine has been going in and out for about an hour. Don't panic - it's happening everywhere.

• Julie:) (@Hockeybabe3) reported 35 minutes ago

  Anyone else having issues with Telus cell service this week?