Telus

Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia 01/23/2026 21:55

January 23: Problems at Telus

Telus is having issues since 07:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Lance_A_Lot_Sir William (@Lance_A_Lot_Sir) reported

    @Fidomobile @Fidomobile Just received a $235.00 bill when you assured me all overages would be waived and I ‘didn’t have to do anything on my end.’ @TELUS directly emailed waiving ALL fees for us to end of year, never mind overages. Maybe you should do the same for not living up to ur word.

  • DeceitinDrugs Everyone has something to learn from somebody. (@DeceitinDrugs) reported

    @koodo Terrible service..tells you you to go to digital chat and then telephone hangs up and says good bye. What happens when a customer needs assistance from an agent.?? #Telus #crtc

  • stevirich S (@stevirich) reported

    feel bad if you take your @TELUS bill at face value - i have to call on almost a monthly basis for them to correct mine - what a lovely service provider

  • ManUtdPS Dex 🏆 (@ManUtdPS) reported

    @Bell Bell sucks, moving to @TELUS

  • TheRealElaschuk Steve Elaschuk (@TheRealElaschuk) reported

    @a_picazo If you’re with telus they offer a free service that’ll block all of them. Haven’t had a single one since I had it added to my number over a year ago.

  • JanetColeRD Janet Cole (@JanetColeRD) reported

    When I click on manage service under the Internet tab I get directed to “which services you interested in signing up for today?” And your chat bot is useless. #Telus

  • kozmikray Peter Mueller (@kozmikray) reported

    I'm getting tired of these fake border services and service canada scam calls. Four this evening so far. How soon will @TELUS be able to block them?

  • CourtNL2 Courtney Clarke (She/Her) (@CourtNL2) reported

    Telus customer service is going to be the death of me

  • CardBurglar Vintage REB (@CardBurglar) reported

    The fact that @TELUS and @bell continued to buy $700 million worth of compromised 5G network hardware from state company Huawei should tell you how little they care about your security, or good business practice. Pay for your own mistakes! #Bell #Telus #Huawei

  • NMithani1 Nauman Mithani (@NMithani1) reported

    @TELUSsupport DM’s sent two days ago. No reply. And we’ve still had to coordinate the different contractors. Today was their second failed attempt. We’re still without internet. No idea what happens next. No responsibility or help from #telus