Telus

Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia 11/14/2025 15:40

November 14: Problems at Telus

Telus is having issues since 10:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • bijboutique Diana Clark (@bijboutique) reported

    @PublicMobile any chance of getting some GOOD customer service? Your robots are not helping and there’s no phone number to speak to. @TELUS @TELUSsupport ARE NO HELP.

  • CameronBWilson Cameron Wilson (@CameronBWilson) reported from Abbotsford, British Columbia

    @TELUSsupport having to unplug the PVR multiple times a day for the last month is terrible. Tech support(20+ calls) hasn’t worked nor has in home(8 tech visits) either. #wearedone #canceltelus @TELUS

  • zadnja_linija Joško (@zadnja_linija) reported

    @ARichLifeAu Lucky they turned down that $9.50 offer from Telus in May.

  • smitty_mark Mark Smith (@smitty_mark) reported

    @CameronBWilson @TELUSsupport @TELUS I hear ya Cameron, we've had ongoing issues with their wireless tv box picture freezes up occasionally and is a pain. Seems to be an issue for them to send a tech out tho. Sometimes it works great, other times, it's shiite.. ..where's my rabbit ears? 🤨

  • PaintedHorse14 PaintedHorse (@PaintedHorse14) reported

    @JFante8 @NDP I read it to see how many times telus mentioned…but really the question I have is: why is it so hard, of BC is so desirable, to attract med personnel? That seems to be the issue -

  • cocoanymph Rachel Sawatzky (@cocoanymph) reported

    @TELUSsupport @TELUS 3 calls. 3 disconnected chats. Still no appointment. Do you really want me to stay your customer? I have been a loyal paying customer since 2006. 3/4

  • AllanFong2023 It's Allan (@AllanFong2023) reported

    @WhitecapsFC @bcplace @TELUS People actually watch this crap ?

  • cocoanymph Rachel Sawatzky (@cocoanymph) reported

    @TELUSsupport @TELUS I have spent my lunch break and then some JUST trying to talk to a person to schedule a simple service. The service should have been completed when we moved but the technician refused. 1/4

  • EW111111 Elaine Woo (@EW111111) reported

    @TELUSsupport hey Telus PSS. Got update yesterday and now instant messaging not working! Help!

  • tslevi Tommy Levi (@tslevi) reported

    @Shawhelp I understand it's not your fault personally, but much longer I might start looking into Telus as friends who live nearby have had no issues.