Telus

Telus Outage Report in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Prince Rupert, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Prince Rupert and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Prince Rupert, Skeena-Queen Charlotte Regional District, British Columbia 02/12/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (47%)

    Internet (47%)

  2. Phone (28%)

    Phone (28%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (4%)

    Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • _kshoneeeyy . (@_kshoneeeyy) reported

    It’s these Telus employees being so damn inconsistent. How can one offer to waive an activation fee but when I call back the other employee cannot. Make it make sense.

  • sayersc1972 Sayerszy 🇺🇦 ✌️ (@sayersc1972) reported

    @AlleyDalley @TELUS I'd complain about the service in my town again if my cell signal wasnt 🚫

  • DarinAmundson D🅰️Rℹ️N (@DarinAmundson) reported

    @AlleyDalley @TELUS Telus is GOD AWFUL!!!!

  • cindershad0w cindershadow (@cindershad0w) reported

    @xeviuss @ShawInfo Yea what happened was Telus put in new underground lines in the area and destroyed the existing ones, so now Shaw had to place overhead line to bypass the damage. They also had to replace it once due to cold weather

  • dougcrone Doug Crone (@dougcrone) reported

    @TELUSsupport Telus Mobility service in the Calgary area is absolutely atrocious for the last month or two. It’s. It just me but rather numerous people… dropped calls, freezing of a call, unable to dial at times, etc.

  • AlleyDalley Allison (@AlleyDalley) reported

    So update to this- the @TELUS rep escalated me to a support team. They still refused to transfer the money. I explained to her that Telus emailed me with my mobility account clearly marked on it. I clicked that link. I paid my bill. Telus somehow put it elsewhere.

  • jenniferelle_ Jennifer Elle (@jenniferelle_) reported

    @AlleyDalley I hated Telus. I switched to Bell years ago and will never go back. Worst customer service ever.

  • MLemire56 MLemire (@MLemire56) reported

    Still waiting for someone on the line @ Telus. Tried the chat line... no service. Jim Senko, are you aware of the poor service customers are getting, or you just don't care?

  • AlleyDalley Allison (@AlleyDalley) reported

    @Crys_marie98 @TELUS I’m livid. And my pains have returned and I think it’s the result of getting worked up. So I need to calm myself down.

  • imjustapobie jas🅿️er (@imjustapobie) reported

    this baseball game is telling me that rogers is the best phone network in canada when REALLY telus is superior dont @ me