Telus outages and service status in Renfrew, Ontario

Problems in the last 24 hours in Renfrew, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Renfrew, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  🇨🇦🌻🤔🌈 (@MgtmMoisan) reported 7 minutes ago

  @wyattd09 @TELUS @Rogers Good luck. Since having Optuc installed, I've had nothing but trouble. Getting support takes days out of your life.

• 
  Ryan's Johnson. 🚧 Lets rebuild this culture! 🚧 (@Jhammy51) reported 8 minutes ago

  Switching to telus **** Roger's man @Rogers @TELUS

• 
  Bob Cotter 🇨🇦 (@gibsonsgolfer) reported 11 minutes ago

  @jodyvance @TELUS I finally discovered that it would cost me a lot to cancel Telus with current contracts running until late 2027. I suppose I will have to wait until then.

• 
  Steve White (@SHW0001234) reported 13 minutes ago

  @VanRothnRoll @HoneycutRa @TWilsonOttawa No but I hear from lots (including people in Northern Ontario) that they can't stand the GTA. I'd like to go some day and hang out at the Mervish. My wife went once (for business) and refuses to go back, even though she saw a Jays game from the Telus private box.

• 
  Nysha Sharma (@nysha1818) reported 14 minutes ago

  @TELUS I just replied and pm, I really need someone to reach out to me with solution. I felt harassed every time I have to share my whole situation 100th times and jumping my call to one person to another.

• 
  PTR150 (@jaydeetherobot) reported 18 minutes ago

  Hey @TELUS and @Bell , when are you going to have service in my area? @Rogers is not working for us.

• 
  Zel ☂️🌥 (@Zeleros71324) reported 18 minutes ago

  The Canadian government really needs to start regulating cellular network providers cause tell me why ******** Bell and Telus are allowed to advertise 5G+ services in my area when their towers are outdated and only offer up to LTE+, and often regular LTE and 4G

• 
  KB (@RealDeal_KB) reported 20 minutes ago

  @Jhammy51 @Rogers @TELUS Everyone switch their cell service over to anyone but Roger’s !

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 22 minutes ago

  TELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.

• 
  Hillaria (@HillariaBankz) reported 27 minutes ago

  I have a conspiracy theory that internet/cable providers in Canada are tampering with people’s service to get them to pay for upgrades or switch services. No reason @TELUS should be this stinky