Telus outages and service status in Saint-Jérôme, Quebec

Problems in the last 24 hours in Saint-Jérôme, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Saint-Jérôme, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  averagecanadian (@avgcanadian842) reported 5 minutes ago

  @DanMazierMP Telus was handed $300 million and they not only can't deliver a solution but are also cutting jobs. All while there's never been as many people to subscribe to their internet and mobile plans.

• 
  Carmen K (@kristyC00) reported 5 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Labor is cheaper in India! Telus phones me every other day. I refuse to answer because I don't understand a damn word they say.

• 
  Fat & Furious (@Monthon92467113) reported 5 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Called the customer service of my bank yesterday. Some trailer trash answered the phone, I hanged up right away. I called again, another trailer trash answered the phone again, I hanged up again. Called third time, a filipina answered the phone. And I was like, thank God.

• 
  Sharon Daniel ©️🎭 (@sharondaniel91) reported 8 minutes ago

  So here goes again, @TELUSsupport @TELUS If my contract ends on April 22, 2026, why would you charge me the full price of the service before the contract ends ? For example, if I pay $65, the service should be $113 after April 22, not before. You’re breaking the contract??

• 
  Steffi Radford (@SteffiRadford) reported 13 minutes ago

  @ScottRCarpenter Wait till the crash and it’ll be a cheap buy lol right now many businesses are down to pre 2015 pricing. I’ve been watching Telus and Capreit because they have high dividends and are super cheap right now. Lots of Canadian stocks right now are skyrocketing which usually happens before a correction.

• 
  Mieke (@MiekeWasHere) reported 14 minutes ago

  @TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.

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  James 🇺🇸🇨🇦 (@JamesVancouver4) reported 15 minutes ago

  @FLEXjss Get a better camera than the Telus garbage . I install ones with a red and blue strobe light and a siren when anyone enters a certain area you set up at a schedule time perameter . Also has bulky in Ai human notifications

• 
  K.J. (@KSJaswal97) reported 16 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Happened to me too, was calling about my internet services and the person who picked up said he was from the Telus customer service in India I legit couldn’t believe that they have a department in India of all places. Why do they have people there managing Canadian accounts

• 
  D A M A N I🤎🦅 (@0xdamani) reported 18 minutes ago

  @KVNG_DRIZZI @DeFiJesss If it's about outlier could help let's work together. And also I majorly work telus.. got 2yrs+ experience on here

• 
  DeeDee - Living the dream! 👑 NO DM’s. (@deedee_living) reported 23 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport I’ve been with Telus since I got my first cell phone many years ago. I called them and a person from India asked me for my social insurance number. I hung up on them and called a supervisor and cancelled my service.