Telus

Telus Outage Report in Sault Ste. Marie, Algoma, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sault Ste. Marie, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sault Ste. Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sault Ste. Marie, Algoma, Ontario 01/16/2026 14:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • dmayhood David Mayhood (@dmayhood) reported

    @exit266 @TELUSsupport @TELUSsupport is perfectly named. It supports TELUS. After a month of nothing but grief trying to get them to make my phones work, I gave up & went to Shaw. They don't listen, don't keep promises, redirect, misdirect, disconnect, & hang up on you. They treat customers as enemies.

  • triden Christan Beharrell (@triden) reported

    Several of the Telus 100Gb fiber cable links to Vancouver have come back online. This will relieve the network congestion that people have been having (phones, network communications). The patch is temporary until a permanent fix can be implement in coming weeks. @Kamscan

  • SAURABH13147720 SAURABH KAUSHIK (@SAURABH13147720) reported

    @TELUSint @TELUSsupport @telus I have waited for the proper update from concerned team. But now I am bound to escalate this issue here because I am receiving automated responses. Please check with payments team who are handling website annotation project (India) and release pay

  • TheHorrorGuy91 Tobin Elliott - Horror Guy (@TheHorrorGuy91) reported

    I worked for @TELUS for 19 years. I'm not naïve enough to think this isn't also a @SamsungCanada problem, but no one is giving me anything other than "wait" or, even worse, I'm being ignored. This would not have been acceptable when I was in their customer service department.

  • yirimiyahu Yirimiyahu Kozak (@yirimiyahu) reported

    @TELUS @NHLFlames Lol. Blocked. This garbage is the downfall of society.

  • catester Cate Eales ☕ (@catester) reported

    Well the power came back up in an hour or so. Thanks @FortisBC for the hard work. But still no internet or tv from #shawcable who seem to be having an outage. Hard to know for sure. Everyone else on my street has #telus I wonder why.

  • unoriginaltimes Hannah (@unoriginaltimes) reported

    @TELUSsupport Hey Telus my co workers who have Telus as their cell phone provider don't have phone service at all. We're in La Crete Alberta. What's going on?

  • nofxgivenn CryptoTruth🗝💀 (@nofxgivenn) reported

    @Rogers is down... AGAIN. This is ridiculous. Never had this problem with @TELUS .

  • ZakMcLachlan 𝑍𝑎𝑘 𝐵. 𝑀𝑐𝐿𝑎𝑐ℎ𝑙𝑎𝑛 (@ZakMcLachlan) reported

    What if this happens to a small business owner who is struggling to just keep their doors open after nearly 2 years of Covid shutdowns and supply chain issues? They would have to pony up and pay the ridiculous charge just to keep their point of sale program online, right @TELUS?

  • Brodie_Friesen Brodie Friesen (@Brodie_Friesen) reported

    @the_sheep5 @gypsd77 Good point, Windscribe works too. Was going to make a VPN because they blocked Snapchat, and to profit, but turns out I’m on a closed network at home because Telus is stupid…