Telus

Telus Outage Report in Sault Ste. Marie, Algoma, Ontario

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sault Ste. Marie, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sault Ste. Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sault Ste. Marie, Algoma, Ontario 03/05/2026 08:35

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (44%)

    Internet (44%)

  2. Phone (30%)

    Phone (30%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Total Blackout (5%)

    Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Carter_Loose Carter Loose (@Carter_Loose) reported

    I’ve had plenty of issues like this with Shaw, but PRI support was generally fairly easy to get a hold of. This is totally unacceptable Telus! This is one example but this is not the first time at ALL. Please do better @TELUS @TELUSsupport This should be a VERY simple request.

  • sensorglitch A.J. Sharma (@sensorglitch) reported

    @TELUS just told me that my data is all used up. I have never gotten close to my data cap before now. The website also appears to be down.

  • PatrickMasse Patrick Masse (@PatrickMasse) reported

    @TELUS Just had the worst experience of my life dealing with getting a new phone at Telus mobility. Is there somebody that I can speak to about this matter?

  • Carter_Loose Carter Loose (@Carter_Loose) reported

    I came back this morning, called Telus, got through to technical support pretty quickly, they gave my the info I needed and I said I’d call back when I made the changes. I fixed my issue so called them back NEARLY 3 HOURS AGO!!

  • Carter_Loose Carter Loose (@Carter_Loose) reported

    I’m absolutely furious with @Telus and @TELUSsupport I have a customer that had their phone system go down on the weekend. They were able to get the number forwarded to a cell phone until I was able to get the new phone system and install it. Continued in thread.

  • TELUSsupport TELUS Support (@TELUSsupport) reported

    @Deyeannah Hey Diana, some of our TELUS security customers have been impacted by a network maintenance issue which we are working to resolve ASAP. We don't have any ETA at this time; however, rest assured we are definitely prioritizing this. Thank you for your patience!

  • ajsh314 Andrea S 🇨🇦 #WearAMask #StayHome (@ajsh314) reported

    @ADT @TELUS @TELUSsupport After almost 24h and 3 calls, FINALLY got an appt for you to come and fix the problem caused yesterday. Security system install caused landline to go down. Guess now I'm without a landline for multiple days. Shouldn't have been this hard/taken this long.

  • CoupedesPotats Stéph 🇨🇦 (@CoupedesPotats) reported

    Wow Telus sucks. My internet died like a second before the goal was scored. That was fun to miss... #StanleyCup

  • grizzyof3 grizzyof3 (@grizzyof3) reported

    @edmontonjournal @TELUS I live 1km from a city of 68k and my provider has given up on trying to get my 25mbps service working due to neighbors trees. Haven’t had internet for days now. Try working from home with no internet. Towns in the middle of nowhere have better internet than me.

  • Deyeannah Dianna Parsons (@Deyeannah) reported

    @TELUSsupport @CTVCalgary @GlobalCalgary JUST CALLED TELUS HOME SECURITY SUPPORT AND WAS ADVISED THAT DUE TO ISSUES ON THIER ENDS THIER SYSTEM IS DOWN AND NO ONE'S HOME SECURITY SYSTEMS ARE WORKING?????? Why were we not notified? Why is this not on your website? WTF????