Telus

Telus Outage Report in Sault Ste. Marie, Algoma, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Sault Ste. Marie, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sault Ste. Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Sault Ste. Marie, Algoma, Ontario 12/25/2025 16:45

December 25: Problems at Telus

Telus is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (51%)

    Internet (51%)

  2. Phone (25%)

    Phone (25%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    so imagine not being able to call 911, comms down. Imagine being shipped out to Ottawa for healthcare, u call home and Telus blocks your calls to family. Imagine going home and then the hospital there can't get your cancer scans, comms down. That's happening. #CRTC

  • markroseman Mark Roseman 🤦🏻‍♂️🙄☕️🖥 @markroseman@mstdn.ca (@markroseman) reported

    Subversion: Pay lip service to support public healthcare while allowing companies like Telus to provide sub-par clinical care at public expense while increasing burdens on the public system and building demand for private-pay alternatives. 9/12

  • trailhawk2013 Jeep Cherokee (@trailhawk2013) reported

    @RachelNotley Bull💩💩 it’s already there but the companies won’t update their equipment and put too many on a tower. There needs to be accountability. They promise speeds “up to” and that’s how they get around. Charge huge monthly fees and no service. Just like Telus Mobility.

  • stompinmary Mary Beth Carty (@stompinmary) reported

    It’s ironic that Telus keeps trying to call but the reception in my neighbourhood is so bad that when I answer they can’t hear me.

  • oddy4real Highwayman (@oddy4real) reported

    Asked @TELUS to prorate a payment for me (for some installation) and they wrote it off instead. My best service providers in this country.

  • TitaCarps Tita Carpio (@TitaCarps) reported

    As you wish, I will never buy another movie off Telus again. I will just order dvds from Amazon, give them my money vs you.

  • Mark_Goldberg Mark Goldberg (@Mark_Goldberg) reported

    "if you only do one thing in this proceeding it should be to support facilities-based competition. This will help address many of the other concerns expressed in this proceeding, including reliability, affordability and choice" | @TELUS to @CRTChearing Telecom in Far North #CRTC

  • cedross Chirvan Edross 🔥 (@cedross) reported

    @startca gets purchased by Telus then all of a sudden there are issues. Coincidence...

  • TitaCarps Tita Carpio (@TitaCarps) reported

    a life. Last thing I want to do is waste it talking to Telus and your pathetic help. What we need is more competition to force telecoms like yourself to care about its clients. Telus a joke of a company.

  • chemclaughlan cmm (@chemclaughlan) reported

    @TELUS never has a company tried my patience like Telus. Who is running your home security instal division, a bunch of preschoolers? The ineptitude, disorganization, and chaos is mind boggling.