Telus Outage Report in Sault Ste. Marie, Algoma, Ontario

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

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Full Outage Map

Problems in the last 24 hours in Sault Ste. Marie, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sault Ste. Marie and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

September 16: Problems at Telus

Telus is having issues since 03:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

1. 

   Internet (52%)

2. 

   Phone (23%)

3. 

   Wi-fi (11%)

4. 

   TV (6%)

5. 

   E-mail (4%)

6. 

   Total Blackout (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• Matt (@albertarulez) reported 3 minutes ago

  @ChrisLaBossiere @Shawhelp @TELUS Telus sucks. My sister mover from Shaw to Telus and is regretting it every day but she is on contract.

• Dennis (@denochino) reported 5 minutes ago

  @TELUSsupport @telus I ordered Wonder Woman 1984 via On-Demand, and the movie kept freezing and being very choppy. I’m very disappointed. Could you please help?

• Brent Bauman (@BrentBauman) reported 8 minutes ago

  So what do you get for being a loyal Telus customer for over 60 years? Nothing. And not even a good luck with your COVID. #telus

• tashie macapagal (@tashie13) reported 9 minutes ago

  @TELUS @TELUSsupport Watching WW84 and the movie keeps freezing. Not having internet problems as my other devices are working fine. Disappointed.. annoying watching with all the freezing especially if I'm paying $30.

• PrimeBane the Monkey King™ (@PrimeBane) reported 14 minutes ago

  Telus repair update 1 line back up of 2 (bonded pair connection) Tech has to go back to the "hub" to get the second working. Probably could have avoided all this if the help desk person I'd talked to 3 months ago had listened rather than follow their script.

• Rob Petrovic (@rob_petrovic) reported 16 minutes ago

  @ChrisLaBossiere @Shawhelp @TELUS After 25 years, I dumped Shaw (a year ago) for Telus Pure Fibre. What a difference in terms of customer service and reliable performance hands down.

• Miro🇷🇸 (@miroslavskipina) reported 19 minutes ago

  STILL same issue with tv stream. Tech left sms message that he is working on this at 7am(?). Internet stream getting unstable ( zoom, viber...☹). Telus gave up on this issue...

• Lorne Guse (@lorneguse) reported 21 minutes ago

  @TELUSsupport We just switched to Telus a few months ago and we are having nothing but problems with our new NVR. We constantly have to reboot the hardware to get our shows to play or the sound disappears. So far we are not impressed.

• terry ballantyne (@terryballantyn7) reported 23 minutes ago

  @ChrisLaBossiere @Shawhelp @TELUS Shaw customer here - wifi goes out all the time. Every call is the same...unplug, yadda, yadda still no change in 9 months! Looking into Telus in new year!

• Joe Martin (@jamthefed) reported 26 minutes ago

  @PrimeBane Telus fibre support is so messed up. There is such a disconnect from regular support and the fibre group