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Telus Outage Report in Shawinigan, Mauricie, Quebec

Why is my Telus service not working?

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Full Outage Map

Problems in the last 24 hours in Shawinigan, Quebec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Shawinigan, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Telus. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  • 48% Internet (48%)
  • 23% Phone (23%)
  • 13% Wi-fi (13%)
  • 7% TV (7%)
  • 5% E-mail (5%)
  • 5% Total Blackout (5%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MTMcFarlane92
    Mathew McFarlane (@MTMcFarlane92) reported

    @TELUS @CynthiaMD92 I received a 260$ bill to my cancelled account and telus threatened to take it to collections. I've been on the phone 6 hours and they say they can't waive fees on a cancelled account. but they can certainly apply them. File a complaint with CCTS! #CCTS #Extortion

  • JaonsVan
    JD in Coquitlam (@JaonsVan) reported

    @paul_wb_wtf @TELUS @TELUSsupport I think prolonged heat is bad.

  • bennymathew1512
    Benny Mathew (@bennymathew1512) reported

    @TELUSsupport have been trying to call TELUS support for the last two months now. Received multiple messages someone will call, not one call received till date, can someone please respond !!

  • AB_EMS_War_Room
    Alberta EMS War Room (@AB_EMS_War_Room) reported

    @Daveroe404Dave Thanks for posting this! We were told it was a Telus server issue. We are paramedics and aren’t sure of how it all works with 911. A fire dp centre was able to receive some calls but EMS dispatch was not. In our exp w/AHS dp, they NEVER notify the public of this issue.

  • runningintoyoga
    Katherine Moore (@runningintoyoga) reported

    @TELUSsupport terrible support with Telus. Need to change my plan and hours of wait times and no online support!

  • CynthiaMD92
    Cynthia (@CynthiaMD92) reported

    @TELUS Absolutely the worst customer service. We have been unable to get service in our area since February because of problems with the tower. We switched recently to FIDO which is absolutely perfect but you guys have charged me a penalty for leaving

  • WTIBull
    WTIRealist (@WTIBull) reported from Toronto, Ontario

    @Mackslann @TELUSsupport @TELUS Darren Entwisle too busy buying his wife another Hermes Birkin in Palm Springs to give a ****.

  • andysactionpix
    AJ Chaldez 🇨🇦🇬🇷🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@andysactionpix) reported

    @Shawhelp Can someone pls explain why on a daily basis does my TV reception freeze? Is it a) signal problem coming into my home b) problem with my 5-year old wifi modem c) time to switch to Telus fibre as they call daily wanting me to switch?? I have internet 600. Daily issues!

  • CynthiaMD92
    Cynthia (@CynthiaMD92) reported

    @TELUS Not only that we’ve been given stupid solutions like we will reduce your data by 2 gigs a month and that will bring your bill down by $5 a month. I asked how is that going to help with no phone service? Their response back to me was it won’t but it least you’ll get a cheaper bill

  • The_Rachel_lyn
    RACHEL LYN (@The_Rachel_lyn) reported

    @TELUSsupport I just opened my account today. I signed up for the my telus app and added the new info , it said I’d get an email to approve the request but I never got anything