Telus

Telus Outage Report in Shelburne, Ontario

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Shelburne, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Shelburne and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Shelburne, Ontario 01/02/2026 21:50

January 02: Problems at Telus

Telus is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • placentadoc Dr. Genevieve Eastabrook MD FRCSC (she/her) (@placentadoc) reported

    Virtual care services through private companies are a huge problem. Here’s an example of why: Recently, I got a referral from Telus Health for a patient with a gyne issue (abnormal bleeding). Never examined because it is virtual “care.” This is NOT acceptable practice.

  • annaporter_anna Anna Porter (@annaporter_anna) reported

    It's unforgivable that the three big telecom providers — Bell, Rogers and Telus — can continue to block cell service on the subway, an obvious connection for fearful riders trapped underground, out of sheer greed. @Star

  • _kfountain Kirsten (@_kfountain) reported

    Anyone else having issues with the game cutting in and out? I assume it’s a telus issue.

  • barnaby_charity Charity Barnaby (@barnaby_charity) reported

    @TELUSsupport @telus #telus #telussupport @TELUSint I need some help you keep sending me a bill for like 7 dollars and I don't have any services with you , you claim not to be able to connect me with any services , even thou above me has your services! We have fibre optics

  • MRS_SHHH22 Jennifer Penton (@MRS_SHHH22) reported

    @TELUS @TELUSsupport @TELUSNews currently have an 87 year old home alone with no phone or life alert due to your techs error &can’t fix it until the 4th? If you are going to charge rural Canadians full price for services, we deserve equitable access and timelines for repairs.

  • Joemichaelsl John Michaels (@Joemichaelsl) reported

    @LisaAkimiJai @PierrePoilievre Most if not all the towers are old Bell telephone lines, which they now protect and will not share with Telus or Rogers in remote areas . The city of course can be run with fibre optics. Still Rogers is bad . Well actually all three are very bad as they again are protected

  • DavidGibson604 David Gibson 🇨🇦🇷🇼 (@DavidGibson604) reported

    Telus Internet & TV service in western Kitsilano has been messed up since at least 1730h. Web access has been painfully slow. TV has gone blank twice, and had to be reset. And Ottawa just approved another merger! GRRRR!

  • transguys Joshua Riverdale (@transguys) reported

    @TELUSsupport Thanks! I called and negotiated a $45/month discount. I won't get too much out of that though as I intend to cancel my Telus internet by summer.

  • Tadeusz91Brian Brian Wielechowicz (@Tadeusz91Brian) reported

    @telus can not be trusted. Sent a technician unannounced and without consent to my property in Vancouver and disconnected my Shaw service. We’ve had a technician from both Shaw and Telus in since then and still no internet 4 days later. @TELUSsupport

  • Ap3x_Trib3 \\\ Colt Joshua \\\ (@Ap3x_Trib3) reported

    @BlondeBigot11 @theJagmeetSingh Right. I get 30 dollars off each cell line because I have home internet with Telus. Only a few dumb teens will buy this garbage.