Telus outages and service status in Stockholm, Saskatchewan

Problems in the last 24 hours in Stockholm, Saskatchewan

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Stockholm, Saskatchewan and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

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  Nicole Kearsey (@nicolek1989) reported 10 minutes ago

  @TELUSsupport @TELUS @Bell whoever tf owns the tower that was knocked out in St. John’s recently is gonna have to do something about it. Service has been terrible ever since. The year is 2026. I’m in a major city on a main drag and shouldn’t be losing service flat out

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  biag (@TFCLeafnation) reported 11 minutes ago

  @mmabrey1 Switch to Telus as Ive never had a problem. Too many issues with Rogers.

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  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 14 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  Top Dawg (@TopDawgxy) reported 21 minutes ago

  @araghougassian Yea because their data is ******* horrid, just use Telus or ur not gonna get 5G/LTE anywhere especially with Freedom

• 
  Dennis Van Raalte (@dvanraalte) reported 22 minutes ago

  @TELUS @TELUSsupport How do I sign a contract with you for you to go and increase my rates after 8 months? Someone better reach out and correct this. Brutal service. @TELUSBusiness

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  Don Hoglund (@randomdh) reported 24 minutes ago

  @TELUSsupport @TELUS Communications with your customers should be a priority not wait for customers to call your overseas support

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  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 24 minutes ago

  TELUS deployed a voice AI agent to call new home internet customers in their first 90 days. Not to resolve a problem. Not because the customer called in. Just to check in. Result: customers who got that AI welcome call were less than half as likely to cancel within 30 days. That's proactive retention — and it completely inverts how most contact center AI is deployed. The standard mental model: AI handles inbound. Saves cost. Deflects calls. Reduces headcount. TELUS ran the opposite play. Outbound. Proactive. AI-initiated. And the economics are brutal in a good way. Every churn prevented is worth months of subscription revenue. Voice AI at scale means you can make that call to every single new customer — not the top 10% who triggered a risk score. Gartner projects $80 billion in contact center labor costs cut by AI this year. 88% of contact centers now run some form of AI. But 75% haven't operationalized it. They have tools. They don't have outcomes. The difference between TELUS and the 75%: TELUS defined the outcome first (reduce 30-day churn), then designed the intervention (proactive welcome call), then measured it. Proactive > reactive. Always. In contact centers and everywhere else. This is what the call center AI conversation is missing. Everyone's chasing deflection rates. The real money is in the outbound plays nobody's running yet.

• 
  DividendBoomer (@BoomerDivvies) reported 26 minutes ago

  @TELUS $T.TO I hate your company. Truly. Been a business customer for decades just to be treated like ****. Dealing with an issue, a serious mistake on YOUR part, has been gruelling and terrible. The incompetence from your side is inexcusable. Your departments don’t talk to each other leading me to coordinate everything. Hopefully I’ll be able to file a complaint against you with regulators. And you also have a cell tower on our site for which you’re currently asking for a lease extension. That’s gonna cost you big time.

• 
  Roger Loves Music (@MusicMan1730) reported 27 minutes ago

  Telus @TELUS @TELUSsupport What is the phone number to cancel my Home Service? I need to speak with someone to help explain to me why my bill went up $140

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  Neil La Croix (@neillacroix) reported 31 minutes ago

  Why @TELUS & @TELUSsupport do I get charged $400+ a month and the cellular service in my area of New Brunswick is getting worse even though I have a new 17 pro max?