Telus outages and service status in Tilley, Alberta

Problems in the last 24 hours in Tilley, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Tilley, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Abhishek (@Abbieshake) reported 6 minutes ago

  @TELUS @TELUSsupport I’ve been a customer for over three years, and my home internet has been unavailable for two weeks despite repeatedly contacting support. This has been an extremely frustrating experience, and I cannot recommend TELUS based on the service I’ve received.

• 
  Martin Pelletier (@MPelletierCIO) reported 12 minutes ago

  Canada is in serious trouble. Telus stock is an indicator of what is to come. 😳

• 
  Dlakes (@dlakes_fx) reported 13 minutes ago

  @LerikLord @jamajama711 @MkoTheComedian Can you help with telus

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 17 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  Jay Rogers (@nuckheadd) reported 18 minutes ago

  @Ayan604 @TELUS @TELUSsupport Yah telus is pretty bad. Guy hung up on me after I told him I had fido!

• 
  TELUS Support (@TELUSsupport) reported 19 minutes ago

  @zulutruckeryyc Apologies, and that's definitely not the experience you should be having with your TELUS PureFibre service. To clarify, your internet services are no longer working?

• 
  Clayton (@phinx404) reported 20 minutes ago

  @stormymarie13 @TELUS Service is atrocious. Someone over seas. Can’t understand what you’re asking and just put you on hold then hang up on you. Better off getting a phone in USA with unlimited roaming

• 
  Chris P Bacon (@pozpiggy86) reported 21 minutes ago

  Hey @TELUS how is a customer supposed to know when to call you when your automated assistant AND your website do not give your hours of operation? I'm trying to sign up with a new service because I'm sick of @Rogers, and it's proving to be incredibly frustrating!

• 
  C Lo aka Vandal Savage (@intrikitt) reported 21 minutes ago

  @TELUS @TELUSsupport you guys are an ABSOLUTE JOKE. I booked my security and internet services with you since July 17th for today, yet you changed my booking with the bell Rep to a random Friday... I then call you TO CORRECT the issue, which you say you did for today..

• 
  @WeNeedAHero (@WheresOurHeroes) reported 22 minutes ago

  DEAR AT&T and TELUS, Are you paying attention? A company is only as good as it's service and attention to the most remote and poorest members of its service area. (I still say the same thing about unions too). When areas in SE Alaska don't have phone and internet their lives are highly at risk. It's not just about a drop in communications, gaming, streaming movies or social media. It's a drop in safety tools for these island dwellers too. Not to mention that with millions of tourists every year robbing the locals of bandwidth with high data traffic locals end up in last place as highpaying users for lack of competition. Ketchikan’s main internet (KPU fiber via the Canada route, plus cellular from providers like GCI/AT&T) has "finite capacity". When multiple cruise ships dock and thousands of tourists flood downtown with phones and devices, and that shared bandwidth gets congested—slowing speeds for everyone. When the service is down, many local busineses lose the use of POS machines (but still pay the rent to have them). Starlink solves this in several practical ways: -independant backup, -reliable pathways and -outage resilience. Starlink is already a tremendous service for the Alaska Marine Highway System which is a class 1 essential service for SE Alaska, whereby these ferries are often the only way form of transportation between island communities for so many of these remote residents. In this age of high technology, the current tools, even with their own redundancies, just don't offer enough protections. This isn't an advertisement nor do I get paid for mentioning Starlink. But I will post pricing for SE Alaska residents because these remote areas need options: As of August 2026, Starlink’s regular U.S. Residential pricing (which applies in Southeast Alaska) is: Residential 100 Mbps: $55/month Residential 200 Mbps: $85/month Residential MAX: $130/month New customers can download the Starlink mobile app and the sign up opens on the initial screen. Competition is a beautiful thing. Just saying...