Telus Outage Report in Waterford, Ontario
Some problems detected
Users are reporting problems related to: internet, phone and wi-fi.
Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.
Full Outage Map
E-mailProblems in the last 24 hours in Waterford, Ontario
The chart below shows the number of Telus reports we have received in the last 24 hours from users in Waterford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Telus
Telus is having issues since 02:20 PM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Telus users through our website.
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Internet (57%)
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Phone (19%)
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Wi-fi (11%)
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TV (7%)
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Total Blackout (4%)
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E-mail (3%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Telus Issues Reports
Latest outage, problems and issue reports in social media:
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adrien
(@politicalamber) reported
When millions of Canadians lost their internet due to an outage at Rogers, many people were affected, and yet people were also able to go to relatives' houses and connect to Bell or Telus. If the State controlled one federal wireless service, that option would be off the table.
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Over-educated Twit 🇺🇦
(@BooRadTweets) reported
That said, I do question the aftermath of Bell or Telus being down. Would it really have had the same outcomes? So, I do believe Rogers is the largest of the evil fish.
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Shannon
(@wasootch) reported
@TeacherMr_G Telus sent someone door knocking to our door last night to try and capitalize on it. The guy specifically referred to the outage.
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Brian
(@BCBoisvert) reported
@steeletalk There was another way(theory). Pop the sim card from the rogers phone to make it simless and then try. All networks accept 911 calls from a mobile. Even with out paid service. My theory is the simless phone would connect the call through a functional network, Bell or Telus.
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Brent Whiteside
(@brent_whiteside) reported
@Jewelanland No problem with my Bell phone, Telus home internet and TV or my RBC debit card
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Helsa
(@HevaniBC) reported
@INTERAC Where’s the redundancy? IT 101 is for 24/7 services you have redundancy from another ISP. No DRP (Disaster Recovery Plan) in place? How can such a critical service, including 911, not have both? Telus out West is a far more stable choice with better coverage than Rogers!
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David Dawkins
(@Hitecsoftouch) reported
@richardzussman ...spent time in. I changed over to Bell and have had maybe 2 or 3 times where I did not have service. I changed over to Koodo under Telus,same thing. Rogers is a pestilence, IMHO, I would never go back.
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Baked Goods
(@BakedGoodsYYC) reported
@Bryson_M Even if failing over to other towers wouldn’t have helped people in Airdrie on Rogers. The 1 telus tower there is well over capacity bcs the landowner of the other tower wouldn’t renew the lease. Across yyc we have similar capacity issues on towers, and loss of towers.
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xx
(@xuxxsa) reported
@VLUTHERR don’t go to telus, I don’t get service in the most random places. must be a lack of towers or sumn
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Steve I
(@SteveI26827992) reported
Hey @TELUSsupport @TELUS It sure would be nice if I could cancel my Smart Hub service thru the App and/or by visiting Telus store rather than waiting 1hr+ on the phone!!