Telus outages and service status in Winlaw, British Columbia

Problems in the last 24 hours in Winlaw, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Winlaw, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  John Bifolchi ⓣ (@MrJohnBifolchi) reported 5 minutes ago

  @globeandmail Honestly Telus sales rep gave me so much incorrect information. They use people outside of Canada and English is a problem.

• 
  Mieke (@MiekeWasHere) reported 8 minutes ago

  @TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.

• 
  Aphy Sykes (@AphySykes) reported 8 minutes ago

  @MahyJ @Bell Seriously just switch to Telus while youre a fresh customer. Promise you'll save a lot of money in the long run. 20 years with Bell and for whatever reason they choose to be the most expensive provider in Canada.

• 
  Carmen K (@kristyC00) reported 8 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport Labor is cheaper in India! Telus phones me every other day. I refuse to answer because I don't understand a damn word they say.

• 
  Matt Rowe (@collectsdecks) reported 10 minutes ago

  Damn.. cs got stymied today and will not get a chance to defend their telus cup title. Bronze medal game tomorrow! It's been a hell of a 2 year run though!!

• 
  GoofyNewfie (@LeeBurt1974) reported 12 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport They just imported all the call centers here now. So if you call for support you still get Indian. Just Brampton living now

• 
  Mischa (@mischa198) reported 13 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport As soon as I answer and it’s an Indian accent saying they are from Telus I hang up…don’t know if legit or scam

• 
  Todd Olson (@toddolson1) reported 21 minutes ago

  @HockeyCanada why can I watch every US high school game, every U18, junior, ECHL, AHL and some NHL games on @FloHockey or @victoryplustv including the Western Telus Cup regionals but you can’t seem to show the Telus Cup except on some poor website at $18 a game! #bebetter

• 
  BJS (@SikmaBj) reported 23 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport The majority of Telus customer service workers are based in the Philippines and India.

• 
  Shane Chapman (@chappy310) reported 25 minutes ago

  @EltonJohnsGimp @ryanwhitney6 I can’t use my Telus tv from Canada in the US. I’m sure there’s a way, but I’m 43 years old and ******* stupid with technology