Telus outages and service status in Yahk, British Columbia

Problems in the last 24 hours in Yahk, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Yahk, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

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  ThePodDog (@PadDawg) reported 7 minutes ago

  Hey People don't ever get a 3rd party like Telus to have control over thinks like your heating and air conditioning. I put in for a cancation of service for the end of the month and I thought it was on good terms. Wrong. They shut everything down 2 hours later. No warning

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  Fire Bowman (@mmacommentator) reported 7 minutes ago

  I can't wait to cancel @TELUS @TELUSsupport and get @Starlink. Would be nice to have something reliable for once

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  Nysha Sharma (@nysha1818) reported 10 minutes ago

  @TELUS lost husband last year, tried to save the house , couldn’t. Wanted to cease the services until I find a place may be for 2-3 months. @telus wants over $550 to cancel. No compassion, no humanity???? Calls over calls, telling the whole situation 100th time, no solution

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  don't chew with your mouth open (@kFaNsUpAfLy) reported 14 minutes ago

  This what u get from @TELUS tech support: me: phone not receiving calls. agent: pls restart phone IF we get disconnected, u will get a call back. Me: how? I can't receive calls. Agent: our phone numbers are able to get thru.. guess who couldnt receive their call!

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  Suleiman Damji (@SullyCanuck87) reported 16 minutes ago

  @AnneGreig15 @jodyvance @TELUS I am with Rogers/Shaw I never had a problem with them

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  don't chew with your mouth open (@kFaNsUpAfLy) reported 19 minutes ago

  @davidmgustin @TELUSsupport Hey! I've been a @TELUS customer for over 10 yrs and the problems I've had with them the last cpl is absurd. Check your bill every month for costs u dont owe, like cloning your services and charging you dble!! I used to be happy, I no longer am.

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 23 minutes ago

  TELUS Digital ran 90,000 simulations training contact center agents with ElevenLabs voice AI. Result: 20% faster onboarding. Early signs of lower turnover. Then they deployed an ElevenAgents voice agent to proactively call newly activated internet customers in their first 90 days. Outcome: customers who got the proactive call were less than half as likely to cancel within 30 days. Let me translate that into a number most contact center leaders will recognize. If you're running a telco with 100,000 new activations per quarter and a 15% 30-day churn rate — that's 15,000 customers churning before they even form a habit. Cut that rate in half with a proactive voice AI call and you're retaining 7,500 additional customers per quarter. At $50/month average revenue per customer over a 24-month average lifecycle, that's $9M in preserved revenue per quarter from a single proactive AI workflow. This is the number that shifts the conversation from "AI pilot" to "AI mandate." Three things are worth noting about the TELUS/ElevenLabs model: **1. They kept humans in the loop for complexity.** ElevenAgents handle high-volume routine calls and route complex or sensitive issues to human agents — who receive better-qualified interactions. The human workload improves in quality, not just quantity. **2. The agent training use case is often bigger than the customer-facing use case.** 90,000 simulations means new hires have practiced situations they might not encounter in their first 6 months of calls. That preparation is invisible on a dashboard but shows up in first-call resolution and escalation rates. **3. TELUS Digital is now a preferred implementation partner, not just a customer.** That's a distribution signal. Enterprise contact center operators trust vendors who can show they've operationalized the technology themselves. At Ender Turing we track enterprise CX deployments closely. The pattern from the last 12 months is clear: the organizations getting results aren't running bigger pilots. They're moving production workloads incrementally — starting with high-volume, low-variance use cases like proactive onboarding calls — and building from that baseline. 90,000 training simulations. 50% churn reduction. These aren't beta numbers. They're the new competitive baseline. If your team is still in the "exploring voice AI" phase, that baseline just moved.

• 
  Eric (@ericvideos91) reported 27 minutes ago

  @BluelineBardown @Rogers Telus is awful. Good luck with that Why should Rogers keep those stations on the air if they don’t make money ? Sorry but it’s the radio. Come on people

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  Unapologetically Apologetic (@CascadiaDream) reported 27 minutes ago

  @BenSteiner00 People smarter than me must be able to watch this sort of passion and be able to leverage this in regards to the Whitecaps You cannot tell me that the top 10 biggest companies in Vancouver (Telus/Lulu/Hootsuite) can’t figure out how to brand their **** and support our club

• 
  CondomsCanada (@Condomscanada) reported 28 minutes ago

  @jodyvance @TELUS Don't blame you. We have had a horrible experience with them...over a simple change of address and service. They never showed up to install, and we have to deal with an offshore person to fix it...a LOCAL address change!