Telus outages and service status in Jasper, Alberta

Problems in the last 24 hours in Jasper, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Jasper, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TWG (@TWG2003) reported 2 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport As soon as I hear their voice I hang up - I can’t be the only one / they must be losing business

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  D A M A N I🤎🦅 (@0xdamani) reported 3 minutes ago

  @MaxKai15 @DeFiJesss I could help you write assessments but if not.. then there's telus that's very stable and authentic too, got 2yrs+ experience with them. Let's work together and onboard

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  Oilers Insiderr (@Oilers_Insiderr) reported 4 minutes ago

  @JackieBee_16 Sportsnet I think. Same thing happens here. Telus sucks though

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  Alien Peteys 👽🇸🇪🏒💯🇨🇦🇺🇦 (@Grampahockey1) reported 6 minutes ago

  Had to call Telus (2 hours on hold ) myself took a week and 5 min to fix

• 
  Ai AM CAVEMAN (@CanadaScamada) reported 8 minutes ago

  Winnipegers have had enough. For years, major telecom providers like Bell MTS and Telus (along with others in the big telecom club) have dominated the market in Manitoba with high prices, unreliable service, frequent outages, and frustrating customer support that often leaves people on hold for hours or bouncing between agents. Customers routinely report surprise bill increases, slow or inconsistent speeds, poor coverage in parts of the city and surrounding areas, and endless hassles when trying to fix simple issues. Many feel taken advantage of—paying premium rates for subpar, sometimes insecure connections that struggle during peak times or bad weather. Complaints have piled up nationally, with the big providers frequently topping lists for billing disputes, contract problems, and overall poor service. It's a classic case of limited competition leading to complacency: pay up or put up with it. But relief is on the horizon. Starlink is stepping in as a game-changing alternative, delivering high-speed satellite internet that works almost anywhere with a clear view of the sky. No more relying on aging cables or spotty towers—users in and around Winnipeg and rural Manitoba are reporting faster, more consistent speeds (often 100+ Mbps down), lower latency for streaming and gaming, and far better reliability than traditional options in areas where wired service has lagged. Setup is straightforward with self-install hardware, there's no long-term contract lock-in for many plans, and it's proving especially valuable for those fed up with the old guard. While pricing isn't the absolute cheapest in dense urban spots with fibre available, it often undercuts or matches what people were paying for inferior service—and the freedom from constant headaches makes it feel like a bargain. The message from frustrated Winnipegers is clear: the days of being held hostage by shoddy, overpriced telecom are numbered. Plastering their names on the local hockey teams heads as a mark of ownership will fool none. Starlink is here to give people real choice and better connectivity. Time to point that dish skyward and leave the old frustrations behind. -Grok & Ai

• 
  MTF 🇨🇦 (@EhmTEhf) reported 10 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport they did this years ago. The only company that stopped this was Rogers back in early 2018. I believe it was then, they had so many complaints about overseas, when Guy Lawrence took over he made all these jobs come back to Canada. Bell Media and Telus have always had overseas support. That's why I never dealt with them.

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  Tracy🌴♌🌊🎱🏹 (@ProvoGal01) reported 11 minutes ago

  Excuse me @TELUS Why do you outsource your call center jobs to India? You're a Canadian company! Why are you not hiring Canadians to do this job? Why am I getting calls from a call center in India about my account? There are more than enough Canadians looking for work I will not accept calls from some call center in India about my service!

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  Leroy (@Leroy9959171040) reported 14 minutes ago

  @ProvoGal01 @TELUS @TELUSsupport I never answer those calls, ignore them.

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  Scammer Defence (@ScammerDefence) reported 14 minutes ago

  @yourtvkingston @KingstonPolice The remote-access request is the biggest tell — Bell, Rogers, or Telus will never call you and ask to install AnyDesk or TeamViewer to fix a billing issue. If they do, hang up. Verify by calling the number on your bill. Report it at CAFC: 1-888-495-8501.

• 
  Samantha 888 Alberta, Canada (@SamfromCanada8) reported 14 minutes ago

  @ryangerritsen Telus is awful