Telus

Telus Outage Report in Jasper, Alberta

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Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Jasper, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Jasper and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Jasper, Alberta 01/20/2026 12:50

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Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (49%)

    Internet (49%)

  2. Phone (27%)

    Phone (27%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • MyersYEG Chris Myers (@MyersYEG) reported

    @TELUS sent us equipment without authorization and took money from our account for a service we never asked for (theft in my books). Now they expect US to ship the unwanted equipment before we get a refund. @Shawhelp, expect a call from us tomorrow.

  • j18ter Joachim Achtzehnter (@j18ter) reported

    @TELUSsupport Where do I report a broken overhead cable that's down on the ground in Richmond? Not sure if belongs to Telus or Shaw or both. Broke during the wind storm last night. Tried calling support, but only get endless meaningless questions from a robot.

  • _homogay 𝙛𝙪𝙘𝙠 𝙤𝙛𝙛. (@_homogay) reported

    ive been given the runaround by telus like 4 times trying to get my internet swapped over and every time i call i spend an hour on the phone and they say theres an issue and they’ll investigate and call me back and never do

  • OctoQueenPhD Mollie Holmberg (@OctoQueenPhD) reported

    @TELUS making sure I will absolutely never buy internet from them with the aggressive door-to-door marketing & will tell friends to steer clear 🙃 Wow. Twice in one evening, same salesperson. Refused to take no for an answer. Hard, hard pass.

  • Himanshu_Khtrpl Himanshu Khetarpal (@Himanshu_Khtrpl) reported

    @TELUSsupport I am so impressed and amused by the fact that @TELUS being such a big organisation spread across canada has such a horrible support service. I am have you guys yourself tried using your chat support? I highly recommend you try it.

  • Kyle_Gordon20 Kyle Gordon (@Kyle_Gordon20) reported

    @TELUS you have the worst ******* customer service ever, and just bleed every ******* dollar from people.

  • pintutpatel Ankur Patel (@pintutpatel) reported

    @TELUS You guys are taking about 5G, but plans for home internet your are selling that’s are wrong satisfaction to costumer, I pay for 1gb internet and getting only 500Mbps connecting my device with Wifi and with Wired LAN code both way getting same speed, No support from Telus till now

  • pintutpatel Ankur Patel (@pintutpatel) reported

    @TELUSsupport Your Tech team has did all step and they are saying this is good you’re getting 500Mbps. Manes I have to pay for 1GB and gets 500Mbps that what they’re saying. This is support Telus giving the solutions. This is kind of making the fool to customers and making money by Telus.

  • TerryRo68000655 Terry Robinson (@TerryRo68000655) reported

    @Telus Once again you've lied about how much I'll be paying for your service, under the guise of a "contract". You're liars at best and a breath away from criminal at best. Yeah, it doesn't get any worse. #shysters

  • MyersYEG Chris Myers (@MyersYEG) reported

    @TELUS sent us equipment without authorization and took money from our account for a service we@never asked for (theft in my books). Now they expect US to ship the unwanted equipment before we get a refund. @Shawhelp, expect a call from us tomorrow.