Telus

Telus Outage Report in Jasper, Alberta

Problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Jasper, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Jasper and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Jasper, Alberta 12/02/2025 08:50

December 02: Problems at Telus

Telus is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (18%)

    Phone (18%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • GTMGQ Windy (@GTMGQ) reported

    @TylerStack @MrStache9 Bell and Telus are tied for worst, which is the only reason Shaw is first.

  • KenCunn77721220 Ken Cunningham (@KenCunn77721220) reported

    Anyone interested in my PO saga. The Super who should have ph me 2/4 days ago phs, says, yes they sent it to Telus by mistake 8 days ago. Goods news. But it’s Cada Post, so apparently Telus is a large volume customer, so it might take a while before they give it back. Me😡

  • zoltangal ZoltanGal (@zoltangal) reported

    @TELUS might want to discuss with your call centre team calling about security products. I say I’m not interested, they to press - then I ask to be removed from your call list. they continue, then when I ask for the call centre superv. then get hung up on - it’s poor service.

  • Cynic96104984 CDN Cynic (@Cynic96104984) reported

    But if you suggest that a tech needs to come out to do a hands-on inspection, @Telus will threaten you with a $50 charge if they don’t find anything wrong, which has me thinking they’re going to turn up the speed while that tech comes so they won’t find any problems. #trustissues

  • LileikisParker Parker Lileikis (@LileikisParker) reported

    @kggolf Hi Kyle! I’m a Telus D2C rep for Western Canada, and would be happy to help with your issue and save you some money! Feel free to send me a message if you’re interested in hearing about what we can offer!

  • PistolPetestar Peter Shepert (@PistolPetestar) reported

    @OmarkianSpin The worst part is, they're all pretty evil. Bell with the layoffs, Telus with pushing Babylon, Rogers with, well I don't know anything specific but I'm sure there's something. Freedom is owned by Shaw and every member of that family has maxed their UCP donations. No clear winner.

  • dale_guttman Dale Guttman (@dale_guttman) reported

    @MargaretGobert @hangarhockey @Bell Cell-went to Telus, internet and phone for my businesses went to Westman Cable (western Manitoba co-op). Service and prices far better. I live rural so Shaw Direct has been my provider since 1998 and I’m satisfied with service.

  • Ben_Morley92 Ben Morley (@Ben_Morley92) reported from Edmonton, Alberta

    @momfromearth @davehodge20 @WhitecapsFC You think Telus is any better? They sent my job to India in 2019 and then announced higher stock dividends the next quarter. This problem is systemic.

  • RobHodkinson Rob Hodkinson🇨🇦🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@RobHodkinson) reported

    Just a heads-up to @TELUS and @Rogers, your valuable customer service agents might be busier than normal today with people walking away from @bell. They are doing the right thing in making the switch, please take care of them.

  • Jmacco56 Jason Kenny (@Jmacco56) reported

    Don’t ever get @TELUS internet. Absolute garbage, have had a technician over twice to fix it. Each time it gets worse. I will tell everyone I know to switch providers.