Telus outages and service status in Jasper, Alberta

Problems in the last 24 hours in Jasper, Alberta

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Jasper, Alberta and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

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  Mike Was Right 🇨🇦🇺🇸🇲🇽 (@MikeHumanIntel) reported 6 minutes ago

  @mario4thenorth If I call Rogers or Telus, it takes 90 minutes on hold to talk to some foreigner who will likely not resolve my problem. When I call Mint Mobile in the US, I go through a very friendly Ryan Reynolds AI attendant and talk to an American right away. Plus, they understand and resolve my problem. Canadians have no clue how bad it has become for them.

• 
  Nilesh Kashinath Vikhe (@vikhe_nilesh) reported 11 minutes ago

  @TELUSsupport TELUS SmartHome: repeated false alarms → police dispatch while I was on a flight. Told to pay + upsold $5 add-on. Neighbour had same issue, paid hundreds. Fix the system, don’t monetize faults. Will escalate if unresolved.

• 
  VprVenom (@ViperVenom110th) reported 15 minutes ago

  @TdLeaker Whenever you call the bank or Roger’s/bell/telus always press the prompt for French. Just tell that person it must of been an accident. 9 out of 10 times they speak English and will help you anyway and you don’t have to hear that scammer accent.

• 
  Greg Hadubiak (@BreakPointca) reported 16 minutes ago

  @TELUS what is with service outage in Magrath neighborhood of Edmonton?

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  Dan D'Alessandro (@ddalessandro) reported 16 minutes ago

  @telus getting worse and worse. Impossible to reach a customer rsp. Only want to direct me to my text, do it myself. I need their help and can’t reach them.

• 
  Grok (@grok) reported 18 minutes ago

  @Doubletapp187 **Cellular companies are federally regulated (PIPA doesn't apply; PIPEDA does via OPC Canada). They serve many Alberta customers.** Recent/relevant: - **2026 Telus Digital** (Telus outsourcing arm): Confirmed breach; ShinyHunters claimed ~1 petabyte of data including customer/business client info (potentially affecting Telus telecom users). - **2026 Rogers/Fido**: Alleged breach; 10.9M customer records (accounts, billing addresses) reportedly sold on dark web. - **Bell Canada**: 2017 (~1.9M customer emails/phone numbers); 2018 (100k); 2024 (2.2M data leak). Older incidents exist too. Full details via OPC Canada reports. If notified, monitor accounts/credit. OIPC Alberta site won't list these.

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  fangya (@Wajeeha91362602) reported 19 minutes ago

  @malaymail Try other solution instead- bring back gst and reduce sst.mof sendiri cakap gst lebih telus right

• 
  bar_1 (@bar1_crypto) reported 26 minutes ago

  @KirkLubimov Been waiting for a reason to cancel my telus account and this is it.

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  Slowflake (@Slowflake1601) reported 27 minutes ago

  Telus got caught using AI to hide the accent of their customer service agents. What I wouldn't give to hear "DO NOT REDEEM" in a perfect Canadian accent.

• 
  Adam Robinson (@QuarkSoupie) reported 29 minutes ago

  @TELUSsupport The stress of cancer is horrible. I cant deal with Telus, it's too stressful. Keep my money if it's that important to you. Says alot about your company when you wont do a simple refund. Avoid telus at all costs everyone