Telus

Telus Outage Report in Thornbury, Ontario

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Thornbury, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornbury and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Thornbury, Ontario 11/12/2025 22:20

November 12: Problems at Telus

Telus is having issues since 06:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Phone (20%)

    Phone (20%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. TV (6%)

    TV (6%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • daringibson1 Darin Gibson (@daringibson1) reported

    @Shawhelp @TELUS @ShawInfo Shaw Help- I am sure that has been helpful for many people. The reality is that so many more people cannot afford your promotion. I see it daily. Forced to choose between food and rent. Nothing left for wifi... Could you do more?

  • Avics Eithan (@Avics) reported

    @DicesNA @TELUS Yeah it’s a **** show over here and there’s actually like nothing that can be done. I’m probably out $1.5-2k from when it’s gone out at crucial times. But when it went out in that fortnite tourney it crushed me cause I just wanted to have atleast one good cash cup placing.

  • mediarz mediar (@mediarz) reported

    ~6hours into this outage. No notice, no updates. Do you even care of you have customers without service? @TELUS @TELUSsupport

  • maddynorton Maddy Norton (@maddynorton) reported

    @FEEZYDoesIT We cut the cable cord from Telus 2 years ago and never looked back.

  • lyteforce Chris Golden (@lyteforce) reported

    I'm seriously at a loss with @TELUS. The only thing that I can see they've followed through on is @TELUSsupport asking for an escalation follow-up. Yet the person who called me this morning just told me only one person in the company can help me and they are off today. 1/2

  • JohannRealtor Johann Aceron-McLean ✨ (@JohannRealtor) reported

    Thankful to @TELUS and their sales team for providing a great mobility plan and service. Beyond disappointed by the "customer service" and connectivity at @Fidomobile. Easily the worst I've dealt with.

  • mediarz mediar (@mediarz) reported

    @geekgurlBC @TELUS @TELUSsupport Yep and the internet is still down...

  • NickPerovic Limp Brizket (@NickPerovic) reported from Pickering Village, Ontario

    @StayGoulden I’m with Telus and I’ve never had any issues with them! But yeah, I’ve had the 12 now for almost a month and I dig it

  • Whatsachodefor Wayne E (@Whatsachodefor) reported

    @TELUS WTF what in in the name of Dr. Bonnie ******* Henry doing send sales people door to God damned door for? Seriously

  • Rin_Cathy Catherine (CathyRin) (@Rin_Cathy) reported

    @TELUS @TELUSsupport your home internet sucks *****. Worse than dial up. First time in my life not using @ShawInfo and I #hate it. HATE.