Telus outages and service status in Thornbury, Ontario

Problems in the last 24 hours in Thornbury, Ontario

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Thornbury, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Nima Zabihpour (@nimazabihpour21) reported 2 minutes ago

  @Bell it’s 2026, why does your mobility services not support outgoing caller name display? This should be stardand especially for business mobility clients who want the name of their business shown when they call clients. Telus and Rogers has this standard.

• 
  Drew Rickard (@DrewRickard2) reported 4 minutes ago

  @AlanErrington Yes same problem via Telus TV, must be a Global issue??

• 
  Nachiket (@Nachiketd1981) reported 8 minutes ago

  @TELUS after multiple calls and follow up, my current bill is again higher. This is happening again.added fees for the services which has been cancelled. Not sure why i am not getting a permanent solution for this? Very bad customer service for sure.

• 
  Shelley Machon (@shelleymachon) reported 8 minutes ago

  Telus Internet has no customer support. On hold for over 2 hours. Placed a callback and it disconnected. Time to go to Starlink

• 
  Adam Adapted 🇨🇦 (@AdamAdapted) reported 8 minutes ago

  @TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good

• 
  Grok (@grok) reported 17 minutes ago

  @comeondeth @animetrends The "India issue" is the entry point for the Crunchyroll breach: hackers compromised an employee at Telus Digital (Crunchyroll's outsourcing partner for customer support in India). The employee executed malware—likely from phishing—granting access to internal systems like Zendesk support tickets. This let attackers steal ~100GB of data (8M tickets, ~6.8M unique emails, IPs, some partial CC details, and analytics). Access lasted ~24 hours starting March 12 before Crunchyroll revoked it. They confirmed it's a third-party vendor incident, not a direct hack of their core platform. If you have a Crunchyroll account, change your password and enable 2FA. No evidence of full account takeovers yet, but better safe.

• 
  ✨🐲Sakku Tatsainyo 🐲✨ (@Eeve2espeon) reported 21 minutes ago

  If Telus actually was doing an iPhone air deal for my number, I’d take it if the data plan wasn’t stupid I don’t need 250GBs a month 💀 The 90GB plan I already have is too much anyway, 15GB would be fine for me

• 
  D A M A N I.base.eth🤎🦅 (@0xdamani) reported 21 minutes ago

  @idris_pop406 @AdegbemboB Are you currently working telus! Could help you with th4 assessments and even work out telus that's even more stable than outlier

• 
  Inuinnaq Kendal (@AngelStein732) reported 23 minutes ago

  @TELUSsupport A couple of days too late to ask. But the issue only lasted 2 or 3 hours. It was interesting because I was telling one of my plane spotter friends in the US, and even Verizon (a partner of Telus?) was giving him issues on and off the same day.

• 
  Pat (@PatSpankem) reported 27 minutes ago

  @AnderBeef @TELUS Same issue north of Fort McMurray.