Telus outages and service status in North Sydney, Nova Scotia

Problems in the last 24 hours in North Sydney, Nova Scotia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in North Sydney, Nova Scotia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TELUS Support (@TELUSsupport) reported 5 minutes ago

  @eltigrethetiger Sorry you feel this way about us Bubba. Anything I can do to help with your TELUS services?

• 
  John Iosifov ✨💥 Ender Turing | AiCMO (@johniosifov) reported 6 minutes ago

  Three things contact center leaders are measuring instead of deflection: **1. Resolution quality score** — Did the customer's problem actually get solved? Not "was the call ended" but "did the issue recur within 7 days?" **2. Post-interaction sentiment delta** — How did the customer feel after AI vs. human? TELUS found that proactive AI outreach (before the customer calls to cancel) had sentiment scores 34% higher than reactive deflection. **3. Revenue at risk per interaction** — Tag calls by customer segment. A 3-year enterprise contract holder calling about billing deserves a different AI routing decision than a trial user with a password reset.

• 
  ZuluTrucker (@zulutruckeryyc) reported 10 minutes ago

  Hey #yyc #Alberta - do you want to be lied to consistently? Have your home internet suddenly cut-off or throttled?? Then #Telus is the service for you!! This once great company as AGT - is no longer, now PATHETIC sub, sub par - 3rd world customer service @TELUS @TELUSsupport

• 
  C Lo aka Vandal Savage (@intrikitt) reported 12 minutes ago

  @TELUS @TELUSsupport you guys are an ABSOLUTE JOKE. I booked my security and internet services with you since July 17th for today, yet you changed my booking with the bell Rep to a random Friday... I then call you TO CORRECT the issue, which you say you did for today..

• 
  Sir Pepito Bismol, Earl of Blackstool (@anbayanyay) reported 12 minutes ago

  @ElizaLilly19 @TELUS A Telus customer ****** assistant? Hrmmmm.

• 
  C Lo aka Vandal Savage (@intrikitt) reported 12 minutes ago

  @TELUS @TELUSsupport I WILL be escalating. Cause I have gotten zero resolution in a company I have been with for 20+ years. FIX THIS NOW.

• 
  SierraAlphaJuliet (@joneseygirl2022) reported 14 minutes ago

  @FringedCanuck @Starlink Central Alberta here on Starlink. We have had no issues to speak of here. After years of Telus non-service and dial up speed level internet service, we are really happy with Starlink.

• 
  Clayton (@phinx404) reported 14 minutes ago

  @TELUS Waiting for the phones in on business plan to run out. Only 3 more left to go then send them back and switch. Never had so many dropped calls or just no service at all. 5g+ and no internet error or dropped calls and dead zones in southern Ontario is crazy.

• 
  Anti-book banning (@DMadigin) reported 15 minutes ago

  @RogersHelps It was door to door sales and I ended up switching my; cell service (2 numbers), internet and TV service to Rogers based on the salespersons GUARANTEE that Rogers would pay the penalty to leave TELUS. I explicitly with emphasis told him I had JUST renewed with TELUS and there

• 
  Bill McCreery (@Bill_McCreery) reported 16 minutes ago

  @DouglasTodd @TELUS 2/2 What happens when the US South & Central America become unlivable? These issues won't go away.