Telus

Telus Outage Report in New-Richmond, Gaspésie-Îles-de-la-Madeleine, Québec

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in New-Richmond, Québec

The chart below shows the number of Telus reports we have received in the last 24 hours from users in New-Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in New-Richmond, Gaspésie-Îles-de-la-Madeleine, Québec 11/21/2025 19:40

November 21: Problems at Telus

Telus is having issues since 02:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Phone (19%)

    Phone (19%)

  3. Wi-fi (10%)

    Wi-fi (10%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (4%)

    Total Blackout (4%)

  6. E-mail (3%)

    E-mail (3%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • SnarkySteff Steffani Cameron, Deep State Operative (@SnarkySteff) reported

    @sthomas10 @paulnixey It turns out my friend was the fourth day of trying to clear up a phone problem for work and went to Telus at 1:30, figuring she’d have time to get a sandwich after and pick me up at 4:30-5. Took 3.5 hours at Telus!

  • VindictiveB69 Vindictive Raider M.D (@VindictiveB69) reported

    @TELUS @FriendlyFuture I will support thru Telus when telus decides to start hiring Canadians instead of people overseas to do their customer service.

  • darylanselmo Daryl Anselmo (@darylanselmo) reported

    Now on my 29th consecutive day without home internet. @TELUS and @TELUSsupport cannot provide ETA. Call center takes hours, wait patiently and rep cannot help. Twitter account asks for DM, then their account authentication app fails...

  • sarah_YYC Sarah (@sarah_YYC) reported

    The Telus service rep I dealt with last week is chasing me so hard to do a customer satisfaction survey that it's starting to get ~uncomfortable~

  • DocMcConks M McC (@DocMcConks) reported

    @BNNBloomberg Will never use @telus again unless they drop it. 8% inflation. CEO $19.2 million last year. Oligopoly with near highest mobile rates in the world. One of the most tone deaf decisions I’ve ever seen. Just raise contracts by 1.5% and don’t tell people. You’re going to lose on this.

  • Irene391916082 Irene3 (@Irene391916082) reported

    @CBCNews I remember when Telus asked me to go paperless for my bills. Save trees they said, bullshit, it was to save them$$. They never took $1 off my bill for helping them, now add 1.5 on for credit card usage.

  • gracebeginge Grace Bennett (@gracebeginge) reported

    Telus hold music: Let's end bullying. Visit telus . com / bullying to find out how you can help also Telus: *wrongfully charged me $3000 for my phone bill and keeps saying it's been credited but that the credit has to be ~approved~ and they'll call me back for the past 2 weeks*

  • Gypsymouse GypsyMouse (@Gypsymouse) reported

    @CBCAlerts I will order cheques and pay that way. Or take my bill and pay it at the bank. Wait. I dropped Telus when their customer service sucked. No problem until Shaw does this…or gets taken over by Rogers. Then…move to Mexico I guess. *sigh*

  • layzee_bones layzee_bones (@layzee_bones) reported

    I'm really losing all my patience with telecommunications companies such as @TELUS I was charged a $50 reconnection fee when I went in to upgrade my phone. Was still on a plan and resigned a new contract but nooooo I have to give them $50 for the privilege to be their customer 🙄

  • StrangeTimes_tv StrangeTimesTv (@StrangeTimes_tv) reported

    @xOziyyy @KIRNEILL Probably Telus? I know in Calgary they offered us a 2.5g up and down before we moved out east.