Telus outages and service status in Sydney Mines, Nova Scotia

Problems in the last 24 hours in Sydney Mines, Nova Scotia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Sydney Mines, Nova Scotia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Telus Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Mieke (@MiekeWasHere) reported 6 minutes ago

  @TELUS @TELUSsupport you guys are 100% losing customers due to your horrible customer service. Your AI agent is useless on the phone "I understand" humanising comments being repeated is a waste of everyone's time. No option to bypass the 5 mins of BS with AI agent verifying, only to have to do it again. A lack of proper training in your overseas call centre is obvious. Again, with redundant language meant to intimate an effort to manage expectations, but all it's doing it wasting more time on both ends. That a person needs to get transferred to multiple departments to deal with any services screams disorganisation. What should have been a 15-20 minute call (including hold time) was 2 hours yesterday, with no solutions due to errors on your end "we will call you back in 24-48 hours" on a time sensitive matter that your competition was able to address in 15 mins TOTAL time on the phone. Crazy idea, maybe instead of gauging us to keep the upper brass earning way more money than any company CEO deserves...you can bring customer support back to Canada. You know, make jobs for Canadians. DO NOT REPLY TO ME ON THIS.

• 
  HeyItsCherry (@HeyItsCherrry) reported 9 minutes ago

  @jaimepern You'll get better internet with Telus... but their customer service is pretty dogshit - slightly worse than Rogers/Shaw. Call Rogers, tell them you're a telus customer and ask what they'll offer you to switch. Take that, call Telus - leverage it for a great deal.

• 
  Canadian❤️ (@SoNaCanada) reported 11 minutes ago

  @TELUSsupport @TELUS Loyal for 15 years. Tried calling 611 with no luck, but finally got a callback after 3 days—agent had a child crying nearby, then she hung up and never called back. This is not acceptable. Escalate to a manager or retention team, or I will consider switching

• 
  Adam Adapted 🇨🇦 (@AdamAdapted) reported 12 minutes ago

  @TELUSsupport Hi Telus, yes, as indicated on my reply I did eventually get the issue resolved. Most support employees were lovely to talk to, there was lots of passing my issue to other people, re-explaining the issue over many hours. All good

• 
  MindDrift Daily (@minddriftdaily) reported 14 minutes ago

  15/ So where do we land? I actually agree more than we disagree. The GOOD: ✅ 5G infrastructure is world-class and genuinely transforming industry ✅ Prices have dropped significantly since 2020 ✅ Tech pivots (Bell's Ateko, TELUS Health) show real innovation intent The BAD: ❌ Still an oligopoly with too much pricing power ❌ Debt-laden companies cutting jobs, not creating them ❌ Rural and Indigenous connectivity gap is a national shame ❌ CRTC regulation is too slow and too cautious #CanadaTelecom #Tech #Economy

• 
  Shell Shock 420 (@Drkronic) reported 15 minutes ago

  Hey @TELUS maybe get some support staff and customer service instead of calling me every time I’m one day late stop being ***** and help the customer

• 
  Andrew Sair (@sair_andrew) reported 16 minutes ago

  @TyDaneGonzalez Yeah same. I thankfully realized earlier today so I was able to get my buddy’s Telus login. So stupid though.

• 
  bigmacd (@bigmacd16684) reported 18 minutes ago

  A threat actor breached a Telus International BPO support agent's Okta SSO account on March 12, stealing 8 million Crunchyroll Zendesk support tickets with names, emails, and IP addresses. #databreach #cybersecurity

• 
  Special (@Special21022) reported 19 minutes ago

  @CryptoGenio_ If the 1.5k is your first week earnings and he takes all not still bad na..as long as you are not paying him first till you start earning..do you know life changing opportunity that is..I have been on Telus over a year now going to two years..do you know how helpful the money is?

• 
  professional sidechick (@sumhotdumbitch) reported 19 minutes ago

  Who do I gotta **** at Telus cuz damn that bill ain’t it???? 😭