Telus

Telus Outage Report in Garden Bay, British Columbia

Some problems detected

Users are reporting problems related to: internet, phone and wi-fi.

Telus offers phone, internet and television services, as well as mobile phone and mobile internet service through Telus Mobility. Telus internet service uses DSL technology. Telus TV relies on satellite or internet television (IPTV). Telus' mobile phone network supports CMS, HSPA and LTE.

Problems in the last 24 hours in Garden Bay, British Columbia

The chart below shows the number of Telus reports we have received in the last 24 hours from users in Garden Bay and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Telus Outage Chart in Garden Bay, British Columbia 01/11/2026 16:15

January 11: Problems at Telus

Telus is having issues since 01:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Telus users through our website.

  1. Internet (50%)

    Internet (50%)

  2. Phone (26%)

    Phone (26%)

  3. Wi-fi (9%)

    Wi-fi (9%)

  4. TV (7%)

    TV (7%)

  5. Total Blackout (5%)

    Total Blackout (5%)

  6. E-mail (4%)

    E-mail (4%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Telus Issues Reports

Latest outage, problems and issue reports in social media:

  • Innectic Innectic (@Innectic) reported

    @jakkuh_t @TELUS got DAMN that is killer

  • BCBawnee 🌸🐰ცα𝕨-Ň€𝑒🐣🌸 (@BCBawnee) reported

    @moarsnax I switched from Telus to Public. Haven't heard from them in 16 months. I was texted a message that I owed over $100. It's like wait. If I owed money why have I never seen a bill? I'll have to contact them & find out WTF has happened. I don't even know my account number anymore

  • DammitTracy Tracy Anderson-Powell 🤘 (@DammitTracy) reported

    Every time the weather gets a little damp, my elderly parents' phone stops working. They live in a cellular dead zone, so their only option is the landline. @TELUS says they can't get anyone out until Friday. What if there's an emergency, @TELUSsupport? How is this acceptable?

  • RWMedd Ryan Medd (@RWMedd) reported

    There is one fundamental issue with @TELUS Optik TV that keeps it from being the hands down better service over Shaw... the inability to stream from the Optik TV app, and the blocking of streaming from other apps (like @sportsnet or @TSN_Sports ), to a Chromecast type device.

  • itsHecticc Hectic (@itsHecticc) reported

    Help me give back. TELUS will donate up to $5K to the TELUS Friendly Future Foundation on my behalf, to help at risk youth and make the gaming community a safer, friendlier place Call 1-877-888-4935and use my code (DCC959) . Let’s make a difference #Sponsored #TELUS_Distributor

  • csboucher78 Carrie Longbottom (@csboucher78) reported

    @TELUS @TELUSsupport I have 2 bus. with 2 separate accnts. One I have been trying to fix since Aug/21. The new one I am trying to open has been since the beginning of Mar & I still don’t have service. Who do I call that is a mgr? I have talked to 6/7 csr. I need a mgr thanks.

  • montoya_test montoya_test (@montoya_test) reported

    Holy **** Canadians, WTF is wrong with your telecom sector!?? I just spent 1hr negotiating with #telus to get our bill to remain the same price. How is this considered normal? Just give people the low price and save hours of pointless negotiations over phone and text.

  • MattBas25986668 Matt Bass(AKA)Thorfin (@MattBas25986668) reported

    @woodycarpenter1 We have the same problem here in Canada but it is with "Telus " worst customer service evvvvvvvvvvvvvvvver !

  • MxPr0mpt Mx. Lina (They/Them) (@MxPr0mpt) reported

    @DammitTracy @TELUS @TELUSsupport Considering our dad is disabled, and this poses a _serious_ risk, I'm amazed Telus isn't rushing to fix it from the liability alone...

  • karenkalireigh karen reigh (@karenkalireigh) reported

    @TELUS @TELUSsupport I’m a little puzzled about one other thing. I’m supposed to be signing up for a certain internet speed for a certain price. The earlier support person confirmed I would be paying the price for the 25 mb speed. Why would he do that if I can only get 2.5 mb speed in my condo?