Vidéotron

Vidéotron Outage Report in Berthierville, Lanaudière, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Berthierville, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Berthierville and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Berthierville, Lanaudière, Québec 12/19/2025 20:40

December 19: Problems at Vidéotron

Vidéotron is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • yegmorcar Yegmorcar (@yegmorcar) reported

    Thanks Videotron, your DNS server is down... Good thing alternatives exist.

  • sy1ve0n Charles Milette (@sy1ve0n) reported

    @Videotron WHY IS YOUR DNS DOWN AND WHY DOES YOUR NEW HELIX STUFF NOT ALLOW ME TO CHANGE THE DNS SERVERS??? The old ZyXel gateway was much better but I was forced into the new one to get 400mbps (even though the old gateway was perfectly capable of that) 😡

  • brendanshowbiz Brendan Kelly (@brendanshowbiz) reported

    Is there a problem w Videotron wifi right now?

  • SadhviAlAlam Sadhvi Al Alam (@SadhviAlAlam) reported

    @Videotron is there an internet service outage?

  • halfpasstnoon 🤍 (@halfpasstnoon) reported

    @Videotron well thats it for me! Canceling and going with another company! Your internet is pure crap

  • yungcze Cy (@yungcze) reported

    Videotron Internet is down smh

  • YogiBear1286 YogiBear (@YogiBear1286) reported

    @Videotron internet is down and unable to connect to either tech support or csr agent.. how am I supposed to work from Home!

  • rmitchello russ (@rmitchello) reported

    @Videotron are you experiencing any technical issues in mtl/NDG since about 1pm?

  • mbootyspoon Martyn Bootyspoon (@mbootyspoon) reported

    Ok did Videotron’s entire network go down lol

  • Ashveer96297666 Ash (@Ashveer96297666) reported

    @Videotron what a joke. Internet has been intermittent for weeks now. Did a reset, now there seems to be an outage. We need to use mobile data for online classes and work from home. Tried calling tech support or chat, they just don't pick up.