Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 149
Longueuil, QC 11
Ottawa, ON 10
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 4
Vaudreuil-Dorion, QC 4
Toronto, ON 4
Gatineau, QC 2
Donnacona, QC 2
Saint-Constant, QC 2
Pierrefonds, QC 2
Dollard-Des Ormeaux, QC 2
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1
Beloeil, QC 1
Sherbrooke, QC 1
Orléans, ON 1
Châteauguay, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyLacavera Anthony Lacavera (@AnthonyLacavera) reported

    @TechTalk2k If the merger is turned down, Shaw will have to invest in 5G and compete. Videotron cannot compete ever as they have no infrastructure outside of Quebec and cannot bundle and worse cannot afford a competitive strike against their cable business in Quebec.

  • TheGrandMagu Noël Félix (@TheGrandMagu) reported

    I just saw an advertisement on TV about Videotron being the best mobile services provider. Fun thing is that they are the worst. Point. Exploitation at it's worst.

  • 405ogilvyave Ed Shields (@405ogilvyave) reported

    @BionicStephan @mitchgarber @Videotron Videotron will always try to get away with crap.. You have to stay on top of them.. I call them at least once a year.. Don’t be shy and give them a call and please hit English service!

  • MontrealLFC 🧡💙MontréaLFC ❤️🇨🇦🇮🇱🏳️‍🌈 (@MontrealLFC) reported

    @Videotron Phone/Chat is closed, this is the whole problem, there is no customer service at 9pm on a Sunday.....

  • BiaMurr Bianca (@BiaMurr) reported

    @Videotron I've been on the phone with TekSavvy for 3-4 straight now. That's about 6 phone calls. It's been the same reoccurring issue. And poor TekSavvy can't do anything for me because I receive my Internet from you, @Videotron. I might have to change providers.

  • alex_goldrich alex g (@alex_goldrich) reported

    @Videotron Helix outage in Cote St Paul area. Is this happening to anyone else?

  • kalpana03459096 Kalpana Patel (@kalpana03459096) reported

    @Videotron Thank you for the quick response. Looks like I have to call customer service and change my channe line up.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @FRPC_FRPC Reminds me of the wireless code (if I recall right). Was a fight about the word "customer versus consumer". Audience encompasses all for the Bell/Rogers/Telus/Videotron AdTech industry, not necessarily broadcast objectives... IMO, off the top of my head.

  • MontrealLFC 🧡💙MontréaLFC ❤️🇨🇦🇮🇱🏳️‍🌈 (@MontrealLFC) reported

    Hey @Videotron - if I ahve bonus GB data on a yearly basis, why is it not kicking in? Due to this, I am locked out from using data, and there is no customer service open at this time. Make it make sense!

  • SammyandLucky Casey & Lucky Kovacs (@SammyandLucky) reported

    @Videotron Unbelievable.again and again my invoice is wrong. Now I have to waste time by calling and arguing with customer service about the salesman who sold me the service and the fact that I was overcharged on my bill...AGAIN. 3 months straight #videotron #fedup

  • MatthewSBritton Matt Britton 13-11-2 (@MatthewSBritton) reported

    @manofbird I was on the phone with Videotron. Got a "Don't worry about it bro, it happens" when I was forced to make a payment arrangement. Bro? I guess times have changed. Im used to hearing a more "I dont give a **** about your problems" tone from them.

  • Nemesis4All 🇨🇦 Sauron (@Nemesis4All) reported

    @Videotron Is the internet down? I’m barely getting any download speed.

  • casaraku r kenedi (@casaraku) reported

    @Videotron By then the issue will be solved. Not. Just like Ukraine.

  • moviesbbq Al (@moviesbbq) reported from Ottawa, Ontario

    @Videotron when will you support esims?

  • vladcatrinescu Vlad Catrinescu (@vladcatrinescu) reported

    Hey @Videotron - Internet down for the past 30 minutes? Any general outage?

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