Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 142
Ottawa, ON 12
Longueuil, QC 11
Toronto, ON 11
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Gatineau, QC 2
Donnacona, QC 2
Vaudreuil-Dorion, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • RobertoNervi Roberto Nervi (@RobertoNervi) reported

    @Sal_tucci @Videotron Down in Ahuntsic since 4pm today. So bad.

  • hpbear149den James Marusak (@hpbear149den) reported

    the sale of Freedom Mobile to Quebecor/Videotron is not enough in the bureau's eyes to ensure enough competition, something is saying this merger may go down in flames. (2 of 2) #rogersoutage #mergergoesdown

  • Habernac Ian Richards (@Habernac) reported

    @Videotron Hi. I’m in Verdun and service is down. Is this a me problem or a you problem?

  • thomas_markus1 Thomas Markus (@thomas_markus1) reported

    Why is there a long delay in accessing ABC channel 30 via Helix remote? On occasion it stalls completely - this is the only channel with this issue! @Videotron @VideotronDiv

  • GTums Gerry (@GTums) reported

    @Sal_tucci @Videotron Same issue for me in the Vimont area

  • CyrilPepito Cyril Pepito (@CyrilPepito) reported

    @Videotron @fizz_ca update on resolution please!

  • Videotron Videotron (@Videotron) reported

    @JackCha59051190 Hi Jack! We are sorry for the situation, it is certainly not the experience we want for our customers. However as mentioned by MB before they are independently operated, because of this our managers at Videotron can not assist you, it is not for a lack of wanting to help. -sms

  • baylyjoanne Joanne Bayly CBC (@baylyjoanne) reported

    @Videotron It’s a huge outage. You should keep people informed.

  • baylyjoanne Joanne Bayly CBC (@baylyjoanne) reported

    Could @Videotron let us know when this service outage is expected to end? Tweet maybe? I’ve been without internet for more than 5 hours. They told me earlier a major hub had been damaged.

  • Scott_EJ84 Scotty J (@Scott_EJ84) reported

    @videotron Internet connection is horrid this morning. Appears to be happening all over the city.

  • IdleAmbler IdleAmbler (@IdleAmbler) reported

    @mykelmtl @Videotron Also in Verdun, have also had problems, restarted gateway but service is still choppy.

  • mtlmedia_games MTL Media (@mtlmedia_games) reported

    @Videotron internet service has been incredibly slow this morning almost unusable, and I see numerous reports on outages. Can you updates us on the situation?

  • JackCha59051190 Jack Charles (@JackCha59051190) reported

    @Videotron Since Fizz is owned by @Videotron there is DEFINITELY something videotron can do to fix this terrible customer service. How about you either forward this complaint to your manager or you give me your manager's contact information?

  • extremecompute Frank Leonhardt (@extremecompute) reported

    @Siftah @TheRealRevK As I said, I was a student. Evening and weekend calls were never cheap! I know a few people who had "midnight lines", which was basically a time switch that turned the meter off between midnight and 6am. Then I got a Videotron cable line that did offer free local calls. Too late.

  • xhxneyy 𝙖𝙥❦𝙡𝙡𝙤 (@xhxneyy) reported

    videotron better hurry up and fix this damn wifi

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