Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 278
Ottawa, ON 26
Laval, QC 13
Toronto, ON 8
Gatineau, QC 6
Orléans, ON 4
Dollard-Des Ormeaux, QC 4
Dorval, QC 4
Rapide-Danseur, QC 4
Longueuil, QC 4
Blainville, QC 4
Castle Gardens, QC 3
Châteauguay, QC 2
Saint-Constant, QC 2
Québec, QC 2
Mississauga, ON 2
Mercier, QC 2
Lachine, QC 2
Port-Cartier, QC 1
Pierrefonds, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Repentigny, QC 1
Saguenay, QC 1
Mont-Royal, QC 1
Vaudreuil-Dorion, QC 1
St-Jean-Port-Joli, QC 1
Sainte-Thérèse, QC 1
Boisbriand, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • sstar9999 Rock Star (@sstar9999) reported

    @Videotron Still down in WEST ISLAND, been over 2 days.

  • IFizziks Itsfizziks (@IFizziks) reported

    @Videotron My service keeps turning on and off every few hours is that normal?

  • L0uraG curi00sa (@L0uraG) reported

    @steevey @Videotron We never lost power and yet 2 days no Helix

  • meletakos NickDarius 🚹 (@meletakos) reported

    @Videotron Still down H3M. Came back online yesterday for about 30 mins and nothing since

  • sterling_cohen Sterling Cohen (@sterling_cohen) reported

    @Videotron Bell is just superior clearly bell didn’t go out at all during the outage

  • Bringbackmovie1 Bringbackmoviemagic (@Bringbackmovie1) reported

    @IFizziks @Videotron Normal is beeing up 99%. 1% down for maintenance at night usually.

  • silverdesk benjamin saravia (@silverdesk) reported

    @Videotron Is there a map for the outage?

  • L0uraG curi00sa (@L0uraG) reported

    @endeezed @Videotron Two days -we never lost power and still no wireless. Is it time to switch back to bell….?

  • w1nd_FPS wind (@w1nd_FPS) reported

    @Videotron Still down in H3W1E5.

  • sterling_cohen Sterling Cohen (@sterling_cohen) reported

    @Videotron People with power outages running their generators still had internet and wifi your telling me with power back on you guys can’t fix your internet get good Vidéotron…..

  • RioLibero Rio V Libero (@RioLibero) reported

    @Videotron @Videotron is down in Kirkland. When will you be up?

  • a_dewal0000 daadi daadi (@a_dewal0000) reported

    @Videotron Services still down in H7N. 🙁

  • laflamme530 Candice Laflamme (@laflamme530) reported

    @Videotron P.s. my Videotron service was restored Thursday evening for a few hours, but it went out again at 11pm last night. LaSalle.

  • KevinS55978750 KevinS (@KevinS55978750) reported

    @Videotron Is there a network map where we can confirm if our home internet is down due to your outage vs something on our end?

  • GatesZullo Gates Zullo (@GatesZullo) reported

    @Videotron Is there an outage map for clients to see what areas are currently affected by issues? Can't tell if an issue is due to ice storm (likely) or if it's faulty equip on user end. Seems like a worthwhile investment; can save frustration for both clients & your tech staff.

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