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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 83
Toronto, ON 7
Sherbrooke, QC 2
Clarence-Rockland, ON 1
Ottawa, ON 8
Saguenay, QC 1
Gatineau, QC 4
Lévis, QC 2
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Rapide-Danseur, QC 3
Laval, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Longueuil, QC 2
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
La Prairie, QC 2
Burnaby, BC 1
Dollard-Des Ormeaux, QC 2
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Meghann_88
    Meghann C (@Meghann_88) reported

    @Melon_Sugar_ @Videotron They told us it would be down for 2-4 hours but it came back after 40 minutes

  • cuto8
    Curtis (@cuto8) reported

    @Videotron is there a data issue with cellular networks in #Ottawa area? Data doesn't work. Happens on both my wife's iPhone 12 and my Samsung S21. #outage

  • lnsmontreal
    Lorne Switzer (@lnsmontreal) reported

    @Videotron down since yesterday

  • Jessewhyte
    Jesse Whyte (@Jessewhyte) reported

    @Videotron Helix has been down since yesterday afternoon. Why no social updates to keep us posted? That way we don’t have to call in and waste everyone’s times asking how much longer

  • cuto8
    Curtis (@cuto8) reported

    @DrSamTheDentist @Videotron Ya, they told me the workaround is to drop it down to 3G/HSPA+. Still pretty inconvenient if we're paying for the service. Also it takes a while for the outgoing call to register.

  • wazo78304063
    wazo (@wazo78304063) reported

    Ok tell ur guys to climb that post and fix the f…. Problem , or videotron will get a call soon, thanx

  • mehrad_t
    Mehrad Tajkarimi (@mehrad_t) reported

    @Videotron so technical support can't remove devices neither. Who's the genius that suggested this downgrade to your network to wait for the device to be disconnected before allowing it to be forgotten?

  • tuste69
    Marvin Taylor-Ebanks (@tuste69) reported

    @Videotron aware you guys are working hard to resolve current outage issue but an update would be appreciated. Called this morning to have the CS rep say he had no idea and last update posted was 9pm yesterday evening.

  • DrSamTheDentist
    Dr. Sam (@DrSamTheDentist) reported

    @cuto8 @Videotron I’ve been having troubles with my data in Ottawa South for the last few days. Support said they were aware of the issue on Wednesday. Now Saturday without LTE. Calls and 3G works, so just very slow. Based on Twitter is seems like many issues around their network.

  • DrSamTheDentist
    Dr. Sam (@DrSamTheDentist) reported

    @Videotron tower that serves my house has been down for days! WiFi is a good backup, but no handoff. Amazingly works 1km from my house, but not in most of Ottawa South. Patchy network at best right now.

  • ivegotquestion
    Questions (@ivegotquestion) reported

    . @Videotron what is going on with cellular data service in #OldOttawaSouth

  • R_Brookz
    Roger Brooks (@R_Brookz) reported

    @BForozandeh @Videotron My internet is down in cote saint luc. Is there any update as to when it will be back in service?

  • DrSamTheDentist
    Dr. Sam (@DrSamTheDentist) reported

    @Videotron How about some honesty. What is going on with your network? Outage in Ottawa South is on day 5. Montreal on Day 2. Please be honest with us instead of saying “it will be fixed soon”.

  • AdamLevyMTL
    Adam Levy (@AdamLevyMTL) reported

    @BForozandeh @Videotron Any updates? Im still down in Cote St Luc too

  • HeatherJardine
    Heather Jardine (@HeatherJardine) reported

    @robertneville77 @Bell_Support @Bell Not Mtl WI... Do we dare go back to Videotron... Had way less issues with them before the new dangled Fibe crap.

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