Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Commissioner Miner (@fanCRTCProfling) reported 26 seconds ago

  Bell filed a #CRTC outage report. Just showed for me. Did Rogers? Did Videotron? Did Fido? Did Freedom? Any wholesalers? Any resellers?

• milliondollionaire🍑 (@JonahVirtanen) reported 2 minutes ago

  i will be a bit sad if internet has not returned by POE league start. Videotron never again

• mohan eappen (@mohaneappen) reported 2 minutes ago from Dollard-Des Ormeaux, Québec

  @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

• Stewart Chiasson (@CrushrDestroyer) reported 4 minutes ago

  @Videotron Can’t wait to get my internet connection back so I can change ISPs 😑 Never lost power but no videotron for over 24 hours

• Jamie (@jamie_montreal) reported 4 minutes ago

  @Workhusband92 @freefox76 @Videotron Hopefully :) I'm still confused about why it even went down when hydro didn't go out though.

• Adm_ (@_AdmX_) reported 5 minutes ago

  @Videotron is it still relevant that the Helix wifi service at home is still out of service. In Verchère, the network has not been available for 24 hours now and my terminal flashes continuously in Green. #Videotron

• Al (@freefox76) reported 11 minutes ago

  @Videotron @jamie_montreal Same issue in l'ile perrot.. Power stayed on, but Videotron out for >24hrs now..

• Al (@freefox76) reported 11 minutes ago

  @Videotron by the time you get around to restoring my internet, I might be weened off of it and just cancel.. Who needs sports and YouTube anyway?

• KUNACHI (@KUNACHI4) reported 12 minutes ago

  @Rafa30744907 @Videotron No good news, I'm in the West island. I'm the only one in the house with a shity connection with my galaxy. I phones have no network. I don't know if this is a patern with others.They say 80% should have electricity by midnight. Be safe.

• bruno gervasi (@bgervasi) reported 15 minutes ago

  I never lost power in my area in saint-Leonard., but @videotron internet and tv, down all day. What is going on,

• bruno gervasi (@bgervasi) reported 22 minutes ago

  @danielaiszt @Videotron We should get a full month discount. Totally understand the outage but common give us some status

• marty lepage (@lepage33) reported 24 minutes ago

  Just got internet back for 3 mins and now down again??? @Videotron ?? Svp arranger votre service #Laval

• YoungCanadian (@ygCAD) reported 25 minutes ago

  @JiangYingxiao @Videotron Dont call for nothing Shirley , never lost power but internet doesn’t work since 2pm yesterday. Dont waste your time on the phone with them .

• Donna Reed (@DonnaRe14021450) reported 26 minutes ago

  @Videotron My internet is down as well I didn't get it back do you know when it's coming back on

• Daniela (@danielaiszt) reported 29 minutes ago

  @Videotron we are without home internet since yesterday. Will we get a discount for all the days without service?

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