Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

Less
More

videotron Hero Image

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 128
Toronto, ON 11
Longueuil, QC 11
Ottawa, ON 10
Laval, QC 3
Mercier, QC 3
Rapide-Danseur, QC 2
Donnacona, QC 2
Vaudreuil-Dorion, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • fastpuppy FastPuppy (@fastpuppy) reported

    @videotron is #slow again/still I really wish they’d put a damn reset button on the front of their modems.

  • Nemachocolat368 Homie in Chief (@Nemachocolat368) reported

    @Videotron I dnt think I have the energy to walk anyone through my issue for 10000 times. Still on the phone (for more than an 1h now)issue still not solved. Second time Im calling for this, you would think that it would help. Im too upset to be nice anyways thats how great your services R

  • Gapaxevotich Sora Murasaki (@Gapaxevotich) reported

    @Videotron is the network down or is it my modem?

  • Gapaxevotich Sora Murasaki (@Gapaxevotich) reported

    @Videotron Seems the service came back 10 min after I tweeted, tanks for the help :)

  • LoganCDN Logan Foster (@LoganCDN) reported

    @Videotron sorry to say I had a horrible customer support experience with your team. One expects a lot better from your business.

  • ldeichel Leonard Eichel (@ldeichel) reported

    @CarttCa @gregobr @Videotron Holy crap. What a jump!

  • Nemesis4All 🇨🇦 Sauron (@Nemesis4All) reported

    @Videotron Is the internet currently down?

  • cuto8 Curtis (@cuto8) reported

    @Videotron any line of sight as to when eSIM support will be added? Would like to make use of the #eSIM functionality on our #iPhone12Pro @Apple

  • TinaAvon Tina Avon 🇨🇦 (@TinaAvon) reported

    @Videotron @tinaavon beware! Phone died 10mths in & asked for replacement. I got"none available". Took a different one. & now I am in breach of contract on broken one & $350 would be on my bill. Spoke to "mgr" useless Tks, have been a client 20+ years & this is what I get.

  • Kh3O Mathieu Brouillette 🤷🏻‍♂️ (@Kh3O) reported

    @chengeling I once called Cogeco to cancel my PARENTS sub. No question asked. Done in 10min. But yeah Bell & Videotron can be like that. I use 'i wanna quit' to get deals off current sub. Person cant do a thing, they send you to other dept, and boom, 'newcomer price!'

  • HugoThePinkCat 🐱 A 🏳️‍🌈 PINK 🏳️‍🌈 CAT 🐱 (@HugoThePinkCat) reported

    @Lucian_Lutrae It's really too bad you're not in Quebec because I really enjoy the internet plan we have at home with Videotron.

  • mac_justin Justin McKenzie (@mac_justin) reported

    @darrenscrimes @ComputerChick0 I love the bit where he says he is a phone repair expert and can be trusted, also there are no 5G networks in Canada, I think Rogers Wireless, Bell Mobility, Telus Mobility and Videotron might disagree. He is not going to repair any phone of mine, he is an idiot.

  • douzepont Alex D (@douzepont) reported

    @Videotron the internet service went down when I went to bed last night and this morning it is still down. Twice in two months I have to try and work through an outage. When is this going to be fixed?!

  • ljnzcl tyas 티야스 (@ljnzcl) reported

    Disclaimer: I was very nervous as this was my first fansign ever. I could’ve used a better wordings and say videotron instead of billboard (or maybe it was the same thing?😭 help). I hope I conveyed all the love that I could give him through this.

  • baefcg bigg nala (@baefcg) reported

    @VLUTHERR Videotron. They are the worst lmaoooo. Like I love the service. Never have an issue. But there’s no rest with them. Everyday it’s something about a payment. 🥲😭

Map Check Current Status