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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 21
Toronto, ON 2
Blainville, QC 1
Ottawa, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • alliareault
    Scale (@alliareault) reported

    @PringleJosh Hi. I'm a resident tenant at AGORA. Internet/tv included in rent signed LEASE- WAS NEVER DONE= NO INTERNET SINCE JULY 2024. Centurion my landlord/owner facilitator of internet/tv corporative account Vidéotron monopoly provider- ony only authotized by CRTC- no personal interbet/tv accounts TAL ruled against me told me I have to appeal. I am to Cour Supérieur du Québec for punitive damages, stress & compensation due to loss of income vs Centurion & Vidéotron who colluded fraudulently vs me & my son to TAL. I'm on disability broke my neck in 1999 an ARTIST I CAN'T TEACH OR SELL ART. We must go public. Help me make this happen.

  • jesshabs
    J (@jesshabs) reported

    Is anyone else having issues with Videotron home internet? For a few days now I've been losing internet connection multiple times a day for 20-30 minutes at a time.. @Videotron

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Still no #CRTC outage reports from: -Videotron -Rogers -Wholesale/resale (Storm Internet aside) -Freedom mobile (which also couldn't provide french service during the outage).

  • fagstein
    Steve Faguy (@fagstein) reported

    4. Allowing vertical integration: The cable companies bought the TV networks, and the CRTC thought this would help give them bigger pockets. Bell bought CTV (and later V/Noovo), Shaw bought Global, Rogers bought Citytv, Videotron bought TVA. But it didn't help the balance sheet.

  • girouard108
    Yves (In Memory) & Sylvia. G. (@girouard108) reported

    @alphalink @TartanTragic @FringeViews Nice. Mine is still the original from when the house was built 1931. Have to use Videotron, but I will NEVER get rid of it. Ditched my cell & never will own another. I do not care how difficult they make it, for me. Cheers neighbor !

  • unacceptedTOON
    Mad Treelivin’ (@unacceptedTOON) reported

    @FreedomMobile @jjlad943674 No no. It’s true. The service has gone down hill since videotron took over

  • FrancisTaquin1
    Francis Taquin (@FrancisTaquin1) reported

    " Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "

  • VoxMysterii
    Crypta Sussurro (@VoxMysterii) reported

    @Videotron down for anybody else ?

  • somecanuckchick
    somecanuckchick 🍁@somecanuckchick@mastodon.world (@somecanuckchick) reported

    @TekSavvyCSR @Videotron And we get to start the phone calls ALL OVER AGAIN tomorrow b/c @Videotron seems keen to NOT come back out despite screwing up the TPIA (but claiming a non-existant outage b/c we have cable TV) and forcing us to call TekSavvy instead of sending back the Vidéotron technician.

  • DonaldVinh
    Don Vinh (@DonaldVinh) reported

    Anybody else’s @Videotron service 💩 ??? The feed is choppy. @BellSTC : do you have this issue ??

  • jimmiwilkir
    Gさん (@jimmiwilkir) reported

    @Lenovo Either Lenovo cloud or someone is hacking into my internet on @Videotron . I moved the bios setting to USB first but network became the top item magically.

  • mortendedans
    irønic (@mortendedans) reported

    @shawn_elbaz @0xIlyy Fizz uses videotron's network, it's not true FTTH

  • TComtoni13108
    Tony Comtoni (@TComtoni13108) reported

    @Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous

  • monkski252
    🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported

    @fagstein Have you heard through any of your sources if Videotron/Helix has found a solution or work around to fix their recording playback problem?

  • nusantaran_chud
    Indonesian Philosopher (@nusantaran_chud) reported

    Holy **** i just ruined a government videotron setting during a ******* important moment and i can't fix it 😭

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