Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 110 |
| Longueuil, QC | 12 |
| Toronto, ON | 10 |
| Ottawa, ON | 9 |
| Donnacona, QC | 2 |
| Laval, QC | 2 |
| Dollard-Des Ormeaux, QC | 1 |
| Granby, QC | 1 |
| Boisbriand, QC | 1 |
| La Prairie, QC | 1 |
| Strathmore, ON | 1 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
| Rapide-Danseur, QC | 1 |
| Gatineau, QC | 1 |
| Québec, QC | 1 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Vaudreuil-Dorion, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Meghan Amy
(@MegsNU) reported
@Videotron having playback issues for taped shows and I'm having a hard time connecting to channels. Seems others are having the same issue. Are you having a network problem?
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tony
(@mtl2021) reported
@Bell what a JOKE called the support and got transferred 8 times!!! At the end someone will call you back. Serious the prices of services keeps on going up for BS crap!!! #tva #videotron
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Isa Tran
(@passionthy) reported
@Videotron Hi! We had a brief loss of electricity and our Helix modem is no longer able to reconnect. It's flashing orange/black. Is this a servers issue or one specifically with our gateway?
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Steph ‘ratcatcher 3’ Coelho 🐀
(@steph_coelho) reported
I don’t know how I pay for high speed internet and it’s legitimately worse than dial up. @Videotron you are consistently terrible.
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Kathy
(@falkaanne) reported
@lesleychestrman @Bell_Support All my services are with Videotron. Never a problem, either calling customer support or getting a service call.
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Matt Harrington
(@MattHar65517869) reported
Second day in a row on hold @Videotron mobile. Yesterday was 1 hour. Today, it has been 1.5 hours. Listening to the same message about how I can do my transaction on line. They just don't give a damn about the customer.
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Pedro
(@PJ86994288) reported
@Facebook Not working in Clarence-Rockland Ontario Canada, ISP Videotron
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Kathleen
(@Kathlee25406763) reported
@Delita_Hyral @Videotron I have the same problem in LaSalle
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Eric 🥃 🇨🇦
(@eric_habs) reported
@Videotron 3 nights now with all kinds of errors with helix and as well the stuff on my pvr. Fix it now I’m paying for service not this garbage. Never had these problems with fibe
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Curtis
(@cuto8) reported
@Videotron It's almost a year already. Any news on when eSIM support is happening? #esim #apple #videotron
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Caroline Talbot
(@TalbotCaroline1) reported
@Meghann_88 @Videotron I am in Longueuil and Helix Internet has been down for 1 hour.
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elka
(@elka_) reported
@craigzour @Delita_Hyral @Videotron still not working here, is yours back?
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dead inside ✌️
(@ananarchie) reported
why does videotron's site have the worst UX
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EZ74🇨🇦🇬🇷
(@EffieZavradinos) reported
@Videotron @Rami64N Why don't you announce that your service is down, instead of telling us to go to these links, and don't ask to send a message either, your answers are vague there as well.
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Larry
(@LP83697336) reported
@iamjohnpollock I just spent 29 minutes trying unsuccessfully (AGAIN) to get the garbage @tsn app to connect through garbage @videotron. Giving up. One less viewer for Dynamite this week. 😤