Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Montréal, QC | 180 |
Québec, QC | 9 |
Toronto, ON | 8 |
Ottawa, ON | 7 |
Laval, QC | 6 |
Gatineau, QC | 4 |
Vaudreuil-Dorion, QC | 4 |
Boisbriand, QC | 4 |
Clarence-Rockland, ON | 4 |
Kirkland, QC | 3 |
Terrebonne, QC | 3 |
Saint-Constant, QC | 3 |
Calgary, AB | 2 |
Sherbrooke, QC | 2 |
Pointe-Claire, QC | 2 |
Pierrefonds, QC | 2 |
Brossard, QC | 2 |
Châteauguay, QC | 2 |
Mont-Joli, QC | 2 |
Dollard-Des Ormeaux, QC | 1 |
Saguenay, QC | 1 |
Nicolet, QC | 1 |
Victoriaville, QC | 1 |
Saint-Jean-sur-Richelieu, QC | 1 |
Beaconsfield, QC | 1 |
Lévis, QC | 1 |
Bécancour, QC | 1 |
Dorval, QC | 1 |
La Prairie, QC | 1 |
Pointe-Calumet, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Amelie Leah (@melievisuals) reported
@GagnSbastien I live in Montreal.. called Vidéotron and they have an outage in my area. Could take 3-4hrs to repair.. it wasn't even declared before I called 😫
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Amelie Leah (@melievisuals) reported
Anyone else with Videotron/Helix having issues?
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Scale (@alliareault) reported
@GoTalkTruth @Shawnbuckleylaw @nhppa I'm tenant in a 15 min city Agora (also Villa being built) in Gatineau Internet supposed to be incl facilitators a Monopoly Centurion Corporative Account as well as provider Vidéotron They wanted me out I'm poor but potential & value. Never set it up. No internet since Oct.
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Zohar Bat Sarah 🇨🇦🇮🇱 (@Melinster) reported
Anyone else unable to use their phone on @Videotron today? Getting a "not registered on network message". Installed their new Sim card, still not working.
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Jeff Pappone 🇨🇦 (@jpappone) reported
Had a @Videotron account for two weeks. It’s already a total customer service ***********. #Bravo #Fail
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Grok (@grok) reported
The average attendance for the Quebec Remparts in the 2024-2025 season is approximately 9,805, based on hockey statistics. Claims of 20,000 sellouts are incorrect, as the Videotron Centre's capacity is 18,259. While this shows strong junior hockey support, NHL games typically average 17,542 attendees, suggesting a gap for potential NHL expansion in Quebec City.
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Scale (@alliareault) reported
@GTADC1 @DavidLepofsky @TheAgenda Help. Agora 15 min city Monopoly Vidéotron Centurion landlords not defending their deal- Tribunal Administratif du Logement ruling unauthorized by CTRC refused to give me local # moved to Gatineau No internet in lease incl in rent! Livelihood need I broke my neck Artist Need time
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Event_201_Prophecy (@grcAffiliate) reported
@Videotron YOUR APP DOESNT WORK YOUR APP DOESNT WORK!!!!!!
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Matt Britton 🍉🇵🇸 1-1 (@LedZepFan1976) reported from Châteauguay, Québec
@DarrenWHaynes @HILITINGHOCKEY @TrentDavies69 I have all the sportsnet channels on videotron ($15/month for them all). Watched the game last night on SNE, and had access to it on the other Snet channels too of course I turned it off in the 3rd when they were down 4-1 in the 3rd but still. Haven't missed a game since R1 G1
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Colin Wilson (@Wilson13Ca) reported
@cd_lmh @psac_afpc Why would u want the same ******* u can't stand dealing with when u call Rogers/bell/Videotron etc..... To now be the ******* you have to deal with when ur trying to get ur passport or deal with taxes etc
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Hey it's MÏÇH€£€ (@miremi) reported
I find it weird that people always post to an artists account "memories" of concerts from their nosebleed seats? Also, they are always of the "videotron" or whatever it's called and never at the ant-like figure on the stage. If you don't have "camera seats" take a hard pass.
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Marc Lawsane (@InsaneLawsane) reported
@Videotron once again no service!?!?
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CEOofEva (@CE00fEva) reported
@Zontar_Dow These surveys assume the entire population was watching TV. It's an outdated metric from the 20th century. They should use the data from service providers...I used to work for Videotron 12 years ago. They could get those real numbers back then if they wanted to...
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Mr. FrozenToast (@Rafi_Farkas) reported
@Videotron my internet is down for the last 30 minutes. Tried to reset the router and modem, no luck. Is there an outage?
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Max (@MightyMax44) reported
So I have RDS on my tv with videotron. But when I try to log in the webdiffusion with my RDS account it says I need to pay for rds? What ********?