Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 96
Ottawa, ON 11
Toronto, ON 11
Rapide-Danseur, QC 4
Longueuil, QC 3
Gatineau, QC 3
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Laval, QC 2
La Prairie, QC 2
Dollard-Des Ormeaux, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
Lévis, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • ONEIN7BI onein7.6billions (@ONEIN7BI) reported

    @JustifiablyDee or Legault and Péladeau here in Québec...i'm with videotron, and its ****...they did help..managed to talk to them by DM on twitter(wtf!?) but they didnt know and put it on Rogers even if i wasnt on their "reseau using rogers towers" they told me to wait and try later🙄

  • channel_clear ClearChannel (@channel_clear) reported

    @JustMikeTwo Bell is no better. My wife runs a Depanneur & a Bell Rep. offered a special deal so we got off of Videotron at home. Since February with that heavy snow that came down I've called them about 7 or 8 times about service disruptions with the internet & telephone.

  • deena7202 Deena 😷🖖💙🇨🇦🦸‍♀️ (@deena7202) reported

    The terrible @Rogers situation today reminds that I am no longer on contract with them and therefore can literally leave right now. Also, reminds me of the reliability and excellent service of @Videotron .

  • ronnie223s ••• (@ronnie223s) reported

    @carinacoss ughhhh that happened to my dad!! i think it’s a contact they have with videotron like if they service ur area then fizz can’t or something 😣 i got a decent deal with virgin did ya check with them

  • TheRealSophie10 Switchblade Sophie #TheJoker☔️ (@TheRealSophie10) reported

    @Videotron No. I have spent 10+ hours on the phone with you over the past 2 weeks. Not only were your staff very rude & acknowledge their mistake but refused to fix it. I am absolutely done with you guys and will switch.

  • Topsy55555 Rob Toporowski (@Topsy55555) reported

    @jacktodd46 Transition from Videotron to Telus was seamless. No issues with customer service since all calls are recorded. Never been in a Telus store

  • CdnAvSpotter 🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario

    @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

  • samyfnbr code coachsamy #ad (@samyfnbr) reported

    @Txskies_ its in canada you guys wont know it, its @Videotron worst internet provider ong

  • SueBrunelle Sue Brunelle (@SueBrunelle) reported

    @staceykate1973 In Quebec we had that problem with Videotron last month. Lasted the whole day

  • pcinnovation Harvey Hope 🇨🇦 💻 (@pcinnovation) reported

    @boomottawa @gonzo_jon Sorry, but I can't vote. I dumped Rogers 5 years ago due to their exorbitant fees. I have since been with Videotron, the best value for money and service! 👍

  • N1ckFL1x 🎮Nick Flix🇬🇷 (@N1ckFL1x) reported

    @Videotron are you experiencing issues with internet. I keep getting disconnected

  • journeydan Daniel Bader (@journeydan) reported

    If I'm reading it correctly, Videotron or Eastlink could negotiate appealing wholesale rates with the Big Three and sell access to that service to an MVNO, who would be allowed to build a direct-to-consumer business using that access.

  • TheRealSophie10 Switchblade Sophie #TheJoker☔️ (@TheRealSophie10) reported

    Going to cancel @Videotron service. They literally told me that they know what they offered me a low price/month, charged me $15/month more, BUT CAN'T ACTUALLY GIVE ME WHAT THEY OFFERED. I am DONE with your company.

  • Midexhealed MidexHealed (@Midexhealed) reported

    I CALLED THE SUPPORT BUT AFTER 20MIN THE DUDE LEGIT SAID:"IM WASTING MY TIME, IM GONNA CLOSE THIS CALL". VIDEOTRON BTW

  • ShadeJay88 jay (@ShadeJay88) reported

    @SoarJM bro I feel bad what ******** is a Videotron LMAO

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