Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 155
Ottawa, ON 12
Laval, QC 8
Québec, QC 4
Châteauguay, QC 3
Gatineau, QC 3
Pierrefonds, QC 3
Vancouver, BC 3
Candiac, QC 2
Terrebonne, QC 2
Dollard-Des Ormeaux, QC 2
Mascouche, QC 1
Saint-Joseph-du-Lac, QC 1
Westmount, QC 1
Stittsville, ON 1
Edmonton, AB 1
Bolton, ON 1
Sainte-Catherine, QC 1
Clarence-Rockland, ON 1
Lachine, QC 1
Waterloo, ON 1
Huntingdon, QC 1
LaSalle, QC 1
Val-d'Or, QC 1
Havre-Saint-Pierre, QC 1
Vaudreuil-Dorion, QC 1
Toronto, ON 1
Hamilton, ON 1
Peterborough, ON 1
Repentigny, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • alirio Alirio (@alirio) reported

    @Videotron any official word on an outage affecting Montreal? I’m in the plateau and without Internet for about an hour now.

  • magramaa Honor Magrama 🐆 (@magramaa) reported

    @bell if you dont fix my internet ong ima go with @Videotron (+ shoutout to @Videotron)

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @checkupcbc Am with Videotron same service and another price increase ($6.50 increase)

  • CuervoenCanada CuervoenMontreal 🇦🇷🇨🇦 (@CuervoenCanada) reported

    @Videotron I have Helix since January. The noise from de modem is impossible to support. Videotron change the modem for a new one (same model) and it is noise as much as the first one.

  • alexposadzki Alexandra Posadzki (@alexposadzki) reported

    @PKP_Qc hints that Videotron would be interested in buying Freedom Mobile; says the company was interested back in 2008 in building a national wireless network but found the spectrum auction too expensive. #INDU #telecom

  • MossieuGhislain Ghislain Bergevin (Gigilles) (@MossieuGhislain) reported

    @SailingOnSound @fizz_ca I have it for internet and am pleased with it. The modem-router they provide is a bit crap. Self-service works well and the perks/bonuses are nice. Any problems I have are the same as I had with my previous ISP and likely due to Videotron hardware

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @ldeichel I thought that Videotron hadn't started to sell in region because they were unhappy with what Bell was offering. I guess I'll have to hunt for the CRTC filings to see what the problems are.

  • nastyx93 N A S T Y x 93 (@nastyx93) reported

    @mxtayer @Videotron @Bell I don’t know how videotron can be that bad tbh.

  • jeffrey_grospe jeffrey Grospe (@jeffrey_grospe) reported

    @Videotron The internet is so slow today :( keep losing connection....

  • greggtilston Gregg Tilston🍷🥘🤘⛷🏎✈️🇨🇦🐾👩‍👧‍👦👨‍👧‍👦 (@greggtilston) reported

    @nectarios Bell Fibe is amazing (when it's stable). Not sure about Videotron but the issue I have with anything other than Fibe is the upload speed.

  • nectarios nectarios (@nectarios) reported

    Bell Fibe vs. Videotron high speed? Which big bad telco is better?

  • leandroestrela ✊🏾 Leandro Estrela ★彡 (@leandroestrela) reported

    @Videotron hello, my internet is not working. could you help me please? thanks

  • emmasvarietyart EmmasVarietyArts (@emmasvarietyart) reported

    @DatPinkPuffball Whats even worst is that we cant switch companies since videotron is also responsible for our cable.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @jfmezei Freedom to me is a non-issue, it's a red herring. Has spectrum worth. Videotron will turn it into a low cost, no service, cheap quality fizz just to keep it out of other competitors hands.

  • sdnil666 sdnil (@sdnil666) reported

    You’d think that having experience as a customer service representative would stop me from crying on the phone to a stupid videotron employee BUT ALAS

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