Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 119 |
| Longueuil, QC | 11 |
| Toronto, ON | 10 |
| Ottawa, ON | 10 |
| Donnacona, QC | 2 |
| Laval, QC | 2 |
| Vaudreuil-Dorion, QC | 2 |
| Mercier, QC | 2 |
| Strathmore, ON | 1 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
| Rapide-Danseur, QC | 1 |
| Gatineau, QC | 1 |
| Québec, QC | 1 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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IDK
(@SBHSNGL) reported
@itbentre @Videotron No . It’s Nigeria . That’s where their customer service is
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Stuntman Stützle
(@StuntmanStutzle) reported
Well that was fun. Power went out on my birthday Wednesday around 3pm, came back Friday around 8pm but Videotron was down. Finally today while I was out, the internet is back. It's been an interesting week to say the least
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Sterling Cohen
(@sterling_cohen) reported
@Videotron Load of crap
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carmax
(@carmax74905256) reported
@Videotron Honestly, that appears to be a bold face lie. People are reporting no service in other areas. Nothing will ever excuse this shameful, poor support. All the years of price increases for improved services. This is what I get for 34 years as a client. Still no service. Hello Bell.
-
Khalid L., PhD
(@Khalid_Montreal) reported
Still no @videotron since Wednesday Manage to talk to someone from the technical support can’t confirm when the service will be back
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AIDEN
(@aidenmtl) reported
@Videotron Why is the internet still not working in the Old Port? We weren’t effected by the ice storm, so why is it now out for 24 hours?
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Ash
(@Ash236004717712) reported
@Videotron well you’re clearly not worKING ******* HARD ENOUGH CUZ I STILL DONT HAVE ******* WIFI ITS BEEN 5 DAYS
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steven
(@stevenindig03) reported
@Videotron Bs fix my damn wifi already
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EmmasVarietyArts
(@emmasvarietyart) reported
After 5 days the power is back on at home. But we dont trust HydroQuebec so we're staying at my aunt's for the time being (plus i heard that videotron may still be down despite the electricity being back. We'll have to see)
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JP Alpha Male
(@JPAlphaMale) reported
@Videotron Ndg in Montreal no internet but wifi is same neighbourhood public park working ! Hope it get fixed 2day! Appreciate the technicians wherever they are but am still frustrated by slow response some of my neighbours got their internet with other ISP at least 2 days
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Bobby Digital
(@Bselianakis) reported
@Videotron Timberlea Kirkland is still down. Is there an ETA as to when we will have internet access again?
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Michael Berry
(@MDBerry7) reported
@Videotron Not working in NDG
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kaillielowe
(@syafika302) reported
@freefox76 @Videotron I had same issues days back but @KatherineCoder7 helped me restored my account back and I can now login my account back as normal you can message her for help
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Xaina
(@Xaina71) reported
@Videotron Internet went down again at 4pm, H3T 1k4 Edouard Montpetit
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JP Alpha Male
(@JPAlphaMale) reported
@Videotron Ndg in Montreal no internet but was able to connect wifi for free in park in same neighborhood ! Hope it get fixed today ! Appreciate the technicians wherever they are but am still frustrated by slow response some of my neighbours got their internet with other ISP like 2 days