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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Saint-Constant, QC 3
Montréal, QC 81
Toronto, ON 7
Sherbrooke, QC 2
Clarence-Rockland, ON 1
Ottawa, ON 8
Saguenay, QC 1
Gatineau, QC 4
Lévis, QC 2
Vaudreuil-Dorion, QC 2
Rapide-Danseur, QC 3
Laval, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Longueuil, QC 2
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
La Prairie, QC 2
Burnaby, BC 1
Dollard-Des Ormeaux, QC 2
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Ottawasherri
    Sherri Clair (@Ottawasherri) reported

    @smwgilbert @ctvottawa On videotron network in orleans. Nothing.

  • Jeff60838977
    Jeff (@Jeff60838977) reported

    Why is @Videotron throttling my internet? I pay too much money to be getting this awful service!!! smdh

  • HelenEleni
    Eleni Polychronakos (@HelenEleni) reported

    What do people think of Videotron's HELIX internet router? They promise out-of this world stability and speed. I'm teaching online next term so I need something really solid. #Quebec #Internet

  • Laogeodritt
    Marc-Alexandre Chan (@Laogeodritt) reported

    @Videotron Hi! Missed a call from 1-877-380-2611 saying a technician on their way. I am not a Videotron customer (or customer of a reseller) and did not have a tech scheduled. Was call legitimate? Should I take any further action to report a mistake (or scam call if applicable)?

  • Chris7435266055
    Chris74 (@Chris7435266055) reported

    @Videotron how do you lose customers? You set an automated robot to tell them the internet service will be restored by 5pm although its only 8am. Bye bye videotron. It wasnt nice knowing you and the way you treat your customers...

  • Chris7435266055
    Chris74 (@Chris7435266055) reported

    @Videotron if your cancellation dep is closed why are you not telling that to your customers when they are calling after hours instead of letting tham hang on a call that can't possibly get answered?

  • cuto8
    Curtis (@cuto8) reported

    @Videotron when will #eSIM support arrive on #Videotron network?

  • FerhanSiddique
    نا محرم (@FerhanSiddique) reported

    @Videotron Don't you guys have cross check for your lousy service, don't you monitor and control your CS performance

  • SpartAthina
    Spartan Warrior (@SpartAthina) reported

    @Videotron do you support eSIM for mobile phones?

  • PoopsTech
    PooPsTech (@PoopsTech) reported

    @reneritchie Hey René yesterday I saw the Macbreak and your internet speed was really bad and we could hear your voice and your mouth would start 4-6 seconds later. You might want to look into this. You with Videotron?

  • FerhanSiddique
    نا محرم (@FerhanSiddique) reported

    @Videotron All I wanted to upgrade my service to Helix $71 package

  • ebiss150
    Eric (@ebiss150) reported

    @Videotron very unsatisfied with service I've received. My plan includes a phone exchange every 2 years. But to get a new phone this time videotron wants to charge me an extra 5$ a month. Decided to keep my old phone. I'm already paying$150 for home phone, internet and cell.

  • HaroldEstrella
    Harold Estrella (@HaroldEstrella) reported

    @Videotron having issues with the internet connection.? No connection at all.

  • Eric80892337
    eric wuttunee (@Eric80892337) reported

    But I'm not taking any chances I got another notice with Videotron my cable service this week that there's been an attempt of hacking within my server so that's where we're at guys.... I pay $67 a month extra to have my firewall

  • habsexpos
    MTL#1 (@habsexpos) reported

    @NatashaAnn1717 @fagstein Agree, their CS/Tech support is exemplary @Videotron

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