Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

Vidéotron users affected:

Report a Problem

Check Current Status

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Gaël 🇨🇦🏳️‍🌈 (@gaelnantel) reported 5 minutes ago

  @MobileSyrup I’m with @Videotron on a win back plan, coverage is excellent and customer service is beyond reproach!

• SUDEVI (@StreetDreamsOtt) reported 8 minutes ago

  @Videotron Is the internet down in Gatineau? My Helix Fi 2 gateway has a white light but I can't see my own wifi network? It just disappeared Using my phone data to check the status/setting on my Helix Fi 2. The Helix Fi app say it online Still cant see my own wifi network?

• sonia (@Sansouna63) reported 9 minutes ago

  @Videotron my husband has been waiting on live chat for 1.5 hours for someone to help troubleshoot as to why our Wifi isn’t working. Is there an issue with live chat?????

• Ben Klass (@BenKlass) reported 12 minutes ago

  Competitors have complained that the Rogers-Videotron-Shaw deal are anticompetitive: they cement Rogers and Videotron's position in the market while shutting out others. Teksavvy, for example, has filed a complaint with the regulator opposing off-the-books agreements like these.

• Juliana C 🏳️‍🌈 (@juycer) reported 14 minutes ago from Longueuil, Québec

  Besides providing a service with a speed way lower than I hired, @Videotron now is not working at all. I guess it’s time to change.

• Ranbir (@Ranbir_SD) reported 15 minutes ago

  @chuckfromcanada @Videotron Internet is down in LaSalle.

• YurkshireLad (@yurkshirelad) reported 16 minutes ago

  @Videotron Thanks but this needs to go to customer loyalty or whatever the next step is. Or even the CCTS. I’m out $700.

• SUDEVI (@StreetDreamsOtt) reported 16 minutes ago

  @midquery @Videotron Thanks for the info. I thought my wifi modem was broken

• Jonathan Allard (@jonathanallard) reported 19 minutes ago

  We've been down today since around 13:30 (2h ago), still nothing @Videotron @TekSavvyNetwork

• Daniel Massicotte 🌎 (@CrazyDanmas) reported 21 minutes ago

  @Videotron I finally solved the problem of HELIX, all I needed was a hammer.

• Emmanuel Bergeron (@GUCFan) reported 22 minutes ago

  Videotron can you update the Illico EPG to reflect the changes to Teletoon and Cartoon Network? Really shouldn't have to use the Helix EPG to see what's coming up on Boomerang since Illico's EPG has not been updated with the new info's yet.

• Vortalon (@Vortalon) reported 22 minutes ago

  Hey @Videotron there is no internet service in St. Dorothée this morning. #internet #wifi #videotron

• Luis V (@Luis26HV) reported 22 minutes ago

  @videotron no wifi on my modem since 10 am at my home in NDG. Ive talked with support two times and they didn’t solve it 😡

• Yanche (@seventrynews) reported 23 minutes ago

  @FredoLaMarmotte @Videotron I've the same issue, minus the Helix.

• Mark (@ReaperClose) reported 24 minutes ago

  @Videotron it’s 2 days and still nothing, spoke with tech support and they are working on it. Fix the problem.

Check Current Status