Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 109 |
| Longueuil, QC | 11 |
| Ottawa, ON | 10 |
| Toronto, ON | 9 |
| Donnacona, QC | 2 |
| Laval, QC | 2 |
| Pointe-Claire, QC | 1 |
| Dollard-Des Ormeaux, QC | 1 |
| Granby, QC | 1 |
| Boisbriand, QC | 1 |
| La Prairie, QC | 1 |
| Strathmore, ON | 1 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
| Rapide-Danseur, QC | 1 |
| Gatineau, QC | 1 |
| Québec, QC | 1 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Vaudreuil-Dorion, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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AvrumTan
(@avremele) reported
@Videotron would be nice to let your users know about the current internet outage. This has apparently been going on for some time, as I see many complaints over the past while...up/down, helix slow, etc..thought it was our house. Customer service??!?
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Petro Gornostayev
(@GornPetro) reported
@Videotron yo what's up with the internet in mtl? Can you fix it?
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alex t
(@alextirca) reported
@Videotron no internet and no answer to customer service. Is there a blackout?
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Brendan Kelly
(@brendanshowbiz) reported
@ElephantStoneHQ @Videotron Yes my wifi is off. Is this a general problem?
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Charles Milette
(@sy1ve0n) reported
@Videotron WHY IS YOUR DNS DOWN AND WHY DOES YOUR NEW HELIX STUFF NOT ALLOW ME TO CHANGE THE DNS SERVERS??? The old ZyXel gateway was much better but I was forced into the new one to get 400mbps (even though the old gateway was perfectly capable of that) 😡
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𝚌𝚑𝚛𝚒𝚜𝙼𝚊𝚜𝚕𝚎𝚗_𝚟𝟶𝟹𝟻.%𝟶𝟺𝚍.𝚎𝚡𝚛🥃
(@chris_maslenVFX) reported
Yo @Videotron , you wanna give any info on this outage in MTL or...
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segacs
(@segacs) reported
@Videotron Internet is completely down here in Montreal and your technical support phone lines seem to be down as well. What's going on?
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Simon Castonguay
(@Weirdostein) reported
@rmitchello @Videotron Yes. Am in MTL. Even their website seems to have trouble.
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Christopher provost
(@Christopherprov) reported
from
Chelsea, Québec
@Videotron seems to be a major outage but not able to contact you.
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Habs Worldwide 🏒🌎⚽
(@habsworldwide) reported
@Videotron the internet service is down and we can not reach your technical support. Have you closed your business?
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Milo Tkz
(@_milotkz) reported
Wowww my wifi dont work nowww **** videotron
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André Foisy
(@velvet_hammer) reported
@Videotron Seems to have a majour issue with internet service outages started about 15 minutes ago: Boucherville Cote Des Neiges Laval Update please??!!
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russ
(@rmitchello) reported
@Videotron are you experiencing any technical issues in mtl/NDG since about 1pm?
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Mike Sidel
(@MikeSidel) reported
@ElephantStoneHQ @Videotron Down here. I have 2 kids in online school and a medical practice that just collapsed.
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philippe gautreau
(@philippegautre2) reported
@Videotron Internet, TV, websites... Everything is down... What's going on??
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