Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 84
Ottawa, ON 9
Toronto, ON 5
Gatineau, QC 4
Rapide-Danseur, QC 3
Longueuil, QC 3
Lévis, QC 2
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Laval, QC 2
La Prairie, QC 2
Dollard-Des Ormeaux, QC 2
Saguenay, QC 1
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
Strathmore, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • kedollarsignhaa mel n. (@kedollarsignhaa) reported

    @drconsultant3 @Videotron Just got off the phone with them. Said it was an area wide issue and would maybe be back tomorrow.... He didn’t seem too certain of anything though

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    The #INDU committee on #CRTC "ACCESSIBILITY AND AFFORDABILITY" had MP's calling resellers parasites, Bell as being the only problem & affordability is based only on rates set by Videotron as lower-cost competitive offerings removed by Videotron was ignored. Pretty sad bunch.

  • bgd99 BGD (@bgd99) reported

    @CHOM977 @TerryDiMonte well fellow Montrealers, I’m looking for help. Won’t cost a dime! Videotron has cancelled @AMC_TV & I’m going to miss #WalkingDead this weekend. Any ideas? Tips? How can we watch the return LIVE this Sunday? 😩

  • CRG_CIR Frédéric Maurette (@CRG_CIR) reported

    @Videotron my DNS server has been down since 1230. Are you experiencing an outage?

  • Salma31097164 Salma (@Salma31097164) reported

    @Videotron worst company of all time. Please find another company for service. Don’t trust this company. Please pay extra and go to a better company

  • mjlipper69 mjlipper (@mjlipper69) reported

    @Bell_FR Bell is the worst for customer service. Prices are high. Videotron has best customer service and rates.

  • MarcAntoineRoss Marc-Antoine Ross (@MarcAntoineRoss) reported

    @Videotron if you're wondering why the chat volumes are so low right now it's probably because you have a JS error on the support page and it just doesn't work...

  • NoLore Nora Loreto (@NoLore) reported

    @perreaux Depending on how much you like pain, Videotron has been ... alright. I got the updated modem and all my problems went away.

  • paul_gardiner paul_gardiner (@paul_gardiner) reported

    @cnngo can you please fix cnngo on AppleTV for Canadian customers? It’s not working for shaw, Rogers, or videotron. It has been down over a week.

  • kedollarsignhaa mel n. (@kedollarsignhaa) reported

    @Videotron having wifi issues in cote st-luc. Is there a known issue?

  • Rex0WasTaken ATK | Rex0 🇵🇱🇨🇦 (@Rex0WasTaken) reported

    @Videotron Everything has been restarted, and I'm hard wired through Ethernet. My speeds are fine and at what they're supposed to be at for my plan. The issue is that something is wrong with your routing to online services. I'm getting weird ping and spikes in games and on Discord/Teamspeak

  • RMeyer1991 K is Dreamin’ 🌸✨ (@RMeyer1991) reported

    @Videotron Coworker in the McGill ghetto doesn't have internet and doesn't have mobile data available in their phone to ask. Is there a service outage in the area?

  • lblandford Laurence Blandford (@lblandford) reported

    @perreaux I have the same problem with Videotron.

  • wayofmarz Egbon Bezos #EndSars (@wayofmarz) reported

    Is @Videotron down again? haven’t been able to use my wifi for an hour now

  • TheRealDreez Dreez 🇨🇦🇭🇹 (@TheRealDreez) reported

    @Videotron @fredomarcilo Hey Videotron: Further to Frederic’s tweet, its seems like there’s an outage as we lost connection in Lachine, QC.

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