Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 149 |
| Longueuil, QC | 12 |
| Toronto, ON | 11 |
| Ottawa, ON | 10 |
| Mercier, QC | 5 |
| Rapide-Danseur, QC | 4 |
| Laval, QC | 3 |
| Vaudreuil-Dorion, QC | 3 |
| Gatineau, QC | 2 |
| Donnacona, QC | 2 |
| Pierrefonds, QC | 2 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
| Québec, QC | 1 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Repentigny, QC | 1 |
| Saint-Constant, QC | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Kevin Petker - Princess World👑 - FUNDED!
(@KevinPetker) reported
@Videotron "I see that on June 29th, the appointment was not completed. Now the apointment is for July 4th, same as the internet installation." That really doesn't help or explain things, "Myriam/Vicky". No explanation given, but now they're going to call me... and I wait.
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Harvey Hope 🇨🇦 💻
(@pcinnovation) reported
@merry123459 I was with Rogers since 1992. Unsatisfied with their increasingly gouging plans, in 2017 I switched over to Videotron. Very stable service and cost effective plans. 👍
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The Oracle
(@Lemom60668) reported
@Bell I am currently locked out of my own network, over a 3g connection, Bell does not operate on. Trying to log the Videotron user center. It is looping. Trying to download the helix app, nothing is going on. #polqc
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jack mcgraw
(@redmcgraw1) reported
@FP_Champagne Is there a policy and technical way to ensure that canadians could switch to another provider (say videotron, bell, telus or shaw) if a provider (say rogers) goes down on an emergency basis, at the expense of of the downed provider (example rogers)?
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jaydeee rn soon
(@sweetjaydeee) reported
@Videotron why is our internet so slow, sometimes not even working during afternoon and evening these past few weeks even though the cables/wires have been changed by your technician last month already.
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Emma_Savana
(@PanchoTikila) reported
@cz_binance @frxresearch True...Bell and Videotron are realy bad as well now.
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Dia Haddad
(@Dia_Haddad) reported
@Videotron I am trying to login to my account, I login but keeps re-directing me to login page non-stop, and I can never login? are there issues this morning?
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UpUrShaft
(@UpUrShaftOnline) reported
@thevivafrei @theJagmeetSingh @PierrePoilievre Fido belongs to Rogers, and Telus has Koodo. Then there's Bell. Videotron for all intents and purposes is pretty local. All other discount carriers pay to use the Big 3's networks. If their networks go down, so do the little guys, including Virgin.
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Steven
(@clogicca) reported
went to use the illico app to set dvr remotely to record but it is dead .. it had Me download the helix app instead .. the helix app is a piece of **** that has the wrong channel numbers and can't record 👎🙁💩😠 @Videotron @VideotronDiv
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Jeffery A Thomas 🇨🇦
(@JefferyThomas) reported
Hate that @Videotron is trying to jam this Helix garbage down our throats. (Arrogant customer service as well) More features disappearing for Illico customers. #Bell still not offering decent speeds 400Mbps+ in my postal code.
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jack mcgraw
(@redmcgraw1) reported
@hope0070 @FP_Champagne Cancel the rogers shaw merger, but its not a duopoly. Shaw, bell, videotron, rogers and telus
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Eduardo Prado
(@aliasprado) reported
@Videotron why is your website so bad? Is down half the time and the other half I have to log back in every time I switch screens. Horrible.
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Marcel de Hêtre
(@marceldehetre) reported
@Videotron Already chatted with tech support and my wife called the same yesterday, same story: our engineers are aware of the problem and are working on it. No ETA for resolution…
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Brommelier
(@jonjerkone) reported
from
Westmount, Québec
When a customer has a @videotron or @sympatico or @aol email 🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩🚩
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Commissioner Miner
(@fanCRTCProfling) reported
Anyhow this whole sell-off to Videotron is a fix. A gov fix. Gov selected who can play & who will play via the spectrum auction that saw them sell spectrum to Tron when they shouldn't have. A fix. That is that.