1. Home
  2. ❯
  3. Companies
  4. ❯
  5. Vidéotron
  6. ❯
  7. Outage Map
Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

Less
More
Check Current Status

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 81
Saint-Constant, QC 3
Toronto, ON 5
Sherbrooke, QC 2
Clarence-Rockland, ON 1
Ottawa, ON 8
Saguenay, QC 1
Gatineau, QC 4
Lévis, QC 2
Vaudreuil-Dorion, QC 2
Rapide-Danseur, QC 3
Laval, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Longueuil, QC 1
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
La Prairie, QC 1
Burnaby, BC 1
Dollard-Des Ormeaux, QC 1
Pointe-Claire, QC 1
Check Current Status

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • marioleg25
    Mario Legendre (@marioleg25) reported

    @statusisdown Yes I am using my Rogers mobile Internet with my IPhone to write this message .The problems we have with our Vidéotron services , without TV , And without home internet .

  • emanuel_farias9
    Emanuel Farias (@emanuel_farias9) reported

    @eltseak They will understand it better, when I cancel my Vidéotron and any other subscription with PKP companies. I encourage others to follow the same way.

  • SBethany2021
    Gen writes (@SBethany2021) reported

    @JMReynolds Never had a blockbuster in my town. We had Videotron and most of the time, they didn't have the movie we wanted to watch when we wanted to watch it.

  • Annwatson29
    Ann 🇨🇦 (@Annwatson29) reported

    @Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.

  • BuckPanic
    Buck (@BuckPanic) reported

    @aybrowatchyrjet QC never seeing NHL hockey in videotron

  • alliareault
    Scale (@alliareault) reported

    @PringleJosh Hi. I'm a resident tenant at AGORA. Internet/tv included in rent signed LEASE- WAS NEVER DONE= NO INTERNET SINCE JULY 2024. Centurion my landlord/owner facilitator of internet/tv corporative account Vidéotron monopoly provider- ony only authotized by CRTC- no personal interbet/tv accounts TAL ruled against me told me I have to appeal. I am to Cour Supérieur du Québec for punitive damages, stress & compensation due to loss of income vs Centurion & Vidéotron who colluded fraudulently vs me & my son to TAL. I'm on disability broke my neck in 1999 an ARTIST I CAN'T TEACH OR SELL ART. We must go public. Help me make this happen.

  • YtIpro57328
    iPro YT (@YtIpro57328) reported

    @Bell_Support AGAIN!! Bell has been down repeatedly in December alone. Down two weekends ago Down last weekend Down again Monday @videotron how's your service been lately?

  • Avanosss
    Avanos 🇨🇦⚜️ (@Avanosss) reported

    @PapiDitzyHarpy @GinoHard_ The language barrier is a pretty weak argument! In Quebec, we’re practically all bilingual and the Montreal Canadiens don’t seem to have any problem! Yes, the market is small, but at least the Videotron Centre would be full for every game!

  • lumpybag
    Lumpy 🔪 (@lumpybag) reported

    @Videotron BOO! Y'all have provided ZERO information to your clients and have SHOWN you do not care. Idk who runs this account but 100% switching to bell after this terrible service

  • livingdead360
    livingdead360 (@livingdead360) reported

    @Videotron when is internet service going to be fixed in Laval H7V region??? Its been cutting in and out since Friday night!!

  • melievisuals
    Amelie Leah (@melievisuals) reported

    Anyone else with Videotron/Helix having issues?

  • monkski252
    🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported

    @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

  • somaeck
    James Somaeck (@somaeck) reported

    The greatest concern RE: #eSim is that #Videotron has been absolutely silent on it. The forums are filled with crisp responses - "Not available, but we'll pass it up along the chain". That's not good enough in my view. It's not cutting-edge; it's not customer-focused. 8/9

  • monkski252
    🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported

    @troybeno @Videotron Nobody will give us a straight answer about when they’ll get this patent issue settled

  • InsaneLawsane
    Marc Lawsane (@InsaneLawsane) reported

    @Videotron once again no service!?!?

Check Current Status