Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 213
Ottawa, ON 16
Laval, QC 8
Gatineau, QC 7
Toronto, ON 6
Lévis, QC 4
Longueuil, QC 3
LaSalle, QC 3
Québec, QC 3
Trois-Rivières, QC 2
Brossard, QC 2
Pointe-Claire, QC 2
Calgary, AB 2
Vaudreuil-Dorion, QC 2
La Prairie, QC 1
Blainville, QC 1
Drummondville, QC 1
Boisbriand, QC 1
Valcourt, QC 1
Nepean, ON 1
Dollard-Des Ormeaux, QC 1
Rivière-Bleue, QC 1
Sherbrooke, QC 1
Cornwall, ON 1
Pierrefonds, QC 1
Lefebvre, QC 1
Embrun, ON 1
Kirkland, QC 1
Saint-Alphonse-Rodriguez, QC 1
Saint-Bruno-de-Montarville, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • juliamariedurso Juliamariedurso (@juliamariedurso) reported

    @Videotron is there an outage

  • nananeri mariana neri (@nananeri) reported

    @Videotron my internet is down, any idea when the service will be restored? (St Michel neighborhood)

  • DonitoMojito Donito_Mojito (@DonitoMojito) reported

    @TheUndeadLords1 @Videotron Agreed, Bell sucks.

  • ushy10 Jeremy (@ushy10) reported

    @Videotron Still not working in Dollard des Ormeaux

  • lucaciale lucaciale (@lucaciale) reported

    @CoachSanta_ @Videotron The vaccine is supposed to help with connectivity and network speed?

  • TimRobe74994564 Tim Roberts (@TimRobe74994564) reported

    @videotron is the #videotron network down?

  • Theeze83 Theo (@Theeze83) reported

    @Videotron Network is unstable in laval. I’m really not happy with this service. This is unacceptable, you keep raising prices while the service gets worse. Working from home is nearly impossible today

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @SBishayIRIS @iristel @Quebecor Vidéotron either buys Freedom (at which point it is a facilities based provider and has rights to that spectrum) or Videotron sells it to whomever buys Freedom (Verizon?) at which point the spectrum is owned by someone who has facilities based service in those areas.

  • chit2am Chit2am (@chit2am) reported

    @Videotron you telling to reboot the modem? Did it 5 times already and no update! And guess what! You website is not loading either! So let me know how I can reach the support department! It’s a shame!

  • mlutteral martin lutteral 🇨🇦 (@mlutteral) reported from Montréal, Québec

    @Videotron Major outtage, support line down, and you suggest to "restart your modem" You bunch of pathetic clowns. Who was the idiot who decided to switch to helix? We were good before that ****. I have to move away from this crap

  • icountclouds steph. (@icountclouds) reported

    @Videotron hi! Is there an update or news on the current outage in Montreal (H2W)?

  • TheUndeadLords1 TheUndeadLords💀🌹💀 (@TheUndeadLords1) reported

    @DonitoMojito @Videotron Have you even tried being with Bell? Now THAT team sucks.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @krisjoseph @BenKlass I see what u are saying & where coming from, but, yeah I can't ever seeing myself siding with ISED on this if what Bell claims is true. ISED's policy is bad policy. Their fix is worse policy (a fix in secret to benefit their hand picked champ, videotron only). Rotten.

  • durs26 Stephan Durand (@durs26) reported

    What is up @Videotron ? No internet. Can’t seem to call support either. #internetdown #WorkFromHome

  • TokinTurk Fehminator (@TokinTurk) reported

    @icountclouds @Videotron As a trader, this really sucks, especially when I was about to make a move. Could've made money and lost out on it, cause of the internet not working.

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