Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 174
Ottawa, ON 18
Longueuil, QC 11
Laval, QC 5
Toronto, ON 5
Mercier, QC 5
Vaudreuil-Dorion, QC 4
Rapide-Danseur, QC 3
Gatineau, QC 3
Pierrefonds, QC 3
Donnacona, QC 2
Québec, QC 2
Saint-Constant, QC 2
Orléans, ON 2
Dollard-Des Ormeaux, QC 2
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1
Beloeil, QC 1
Sherbrooke, QC 1
Châteauguay, QC 1
Port-Cartier, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • ChronicsGe Crazy Greg (@ChronicsGe) reported

    @Videotron worthless piece of crap internet I've ever used! How can the receiver not get to my phone when I'm literally in my driveway absolute garbage company!

  • sheilur sheilur 🍓🐢 (@sheilur) reported

    @Videotron why is my internet connection not working???

  • SanjeevMannan Sanjeev (@SanjeevMannan) reported

    False information on your website @Videotron. Tried reaching your technical support (which you claim to be (24/7), however it’s closed right now. Very disappointed with your internet service and support.

  • chouette007 La Justicière (@chouette007) reported

    @CTVNews On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • eduardorevuelta Eduardo Revuelta (@eduardorevuelta) reported

    @Videotron I can't wait until I move and then finally I can get rid of this **** thing you call internet... 12 years ago, back in Brasil (a third world country) I had a better internet than this. I thought moving to Canada I would have the best internet ever.. WRONG...

  • tchakountay Tiger Tchakounté (@tchakountay) reported

    @Videotron WOULD NEVER

  • CadotSharyn sharyn Cadot (@CadotSharyn) reported

    @gharperkelley Triste triste pour les gens qui ont plus d’emplois workers being told no more work with families to feed and multi media like videotron, Bell media making millions overcharging customers with high internet, phone fees and terrible salaries, part time work, no pensions etc brutal

  • eliasmakos Elias Makos (@eliasmakos) reported

    If you were about to launch Canada’s fourth national wireless carrier, owning a CFL team isn’t the worst idea. I bet you there won’t be a TV camera angle at Molson Stadium where you won’t see a Videotron or Fizz ad in the background. And on Bell’s TSN & RDS to boot. #Alouettes

  • eduardorevuelta Eduardo Revuelta (@eduardorevuelta) reported

    @Videotron Why bother? nothing you can do can change your pathetic 1980 infrastructure.... Sad to see now a first world country can have such a bad service after all...

  • chouette007 La Justicière (@chouette007) reported

    @globalnewsto @Francoisgohabs On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • KeldonB Keldon Bester (@KeldonB) reported

    Should not be lost on Canadians that Rogers-Shaw-Videotron is a case of sons buying out sons with the help of other sons.

  • chouette007 La Justicière (@chouette007) reported

    @theJagmeetSingh @BurnabyFireDept @IAFF323 On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • Videotron Videotron (@Videotron) reported

    @Newlevantine Hi Dev! Right under where you enter the password there is a "Forgot Password?" link to have a new one sent to you by email. One of our technical support agents by phone can reset it for you directly, you can reach them at 1-877-380-2611 or at 611 from any Videotron number -sms

  • AnnabelleMeta Annabelle Metayer (@AnnabelleMeta) reported

    @Videotron Ok. Thanks. I contacted your chat service.

  • j_shmeek Jacob🍁 (@j_shmeek) reported

    @aidan_theroux @SoMersVick @theJagmeetSingh Shaw never competed with Rogers on home services. They did compete in the mobile sector. Freedom Mobile is being sold off to Quebecor, keeping a 4th competitor in Videotron/FM. I am all for more competition, but Jag is out of his element here. How does it "make things worse"?

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