Vidéotron Outage Map
The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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crâne chauve (@f_begl) reported@Videotron Fix your **** this is ridiculous
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Nezzy (@CatIs4Fyte) reported@Videotron any update on when your incompetence will end and you’ll stop being embarrassing and go back to being at least on par with Bell? I know you guys don’t give a **** but 12 year customer here on 5 services. I’m switching to bell the microsecond my phone contract ends.
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milliondollionaire🍑 (@JonahVirtanen) reportedi will be a bit sad if internet has not returned by POE league start. Videotron never again
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Philby Bear (@fiddlersgreen92) reportedWhat data I’m getting on my phone is limited as hell; the storm’s messed with our service provider (Videotron), seems like.
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Tina (@sashalovidia) reported@Videotron when will internet service be restored? It is unacceptable for the outage to last this long. We have exams coming up, people are working from home ect.. and no updates from u as to when you will fix this.
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Donny (@Johnny78190531) reported@Videotron So you're essentially telling people with landlines to just pray and die if they have to dial 911. It should be illegal for you to force our phone lines through your devices if they can't allow for emergency calls in times of emergency. You are using our public infrastructure.
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KUNACHI (@KUNACHI4) reported@Rafa30744907 @Videotron No good news, I'm in the West island. I'm the only one in the house with a shity connection with my galaxy. I phones have no network. I don't know if this is a patern with others.They say 80% should have electricity by midnight. Be safe.
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Daniela (@danielaiszt) reported@Videotron we are without home internet since yesterday. Will we get a discount for all the days without service?
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THESPORTSGUY (@IMFROMCANADAEH) reported@Videotron Power restored at noon yesterday. Our cable service returned mid afternoon the same day but it’s been 48 hours without internet service. At what point should I call to inquire? Thanks!
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bruno gervasi (@bgervasi) reportedI never lost power in my area in saint-Leonard., but @videotron internet and tv, down all day. What is going on,
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marty lepage (@lepage33) reportedJust got internet back for 3 mins and now down again??? @Videotron ?? Svp arranger votre service #Laval
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Chris Fraser (@iamchrisfraser) reported@TheSlasherChick @Videotron I’m on Fido. I’ve been doing speed checks since we lost power. I assume the network is so overloaded as we’re all trying to stream things instead of using the home internet (because all our routers are down).
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mohan eappen (@mohaneappen) reported from Dollard-Des Ormeaux, Quebec@Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9
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beautytools4u (@beautytools4u) reported@Videotron No mobile services, or internet and landline. We are sitting ducks in Chateauguay. I had this tiny window to send a message. No way to call you for tech support.
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Justafan (@JustafanYC) reported@malorian_arms @Videotron Yes cause everyone is using their cellphones thus the network is congested and slowing down. Imnin the same area and have the same issue