Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 149
Longueuil, QC 12
Toronto, ON 11
Ottawa, ON 10
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Vaudreuil-Dorion, QC 3
Gatineau, QC 2
Donnacona, QC 2
Pierrefonds, QC 2
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Saint-Constant, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • mlevison mlevison (@mlevison) reported

    Dear @Videotron over the course of 1 mth, I've had to call 3 times to have a $50 charge reversed. In all I've now spent 3+ hrs on hold. Service reps are all helpful. How 3+ hrs is madness. Perhaps Videotron should pay to improve the system. Good people, poor system.

  • HVG30491600 HVG (@HVG30491600) reported

    @Videotron I have been waiting 5 months for refunds that was billed for no reason!!!!! I am not even a client and never was with Vidéotron. I am told that they had major problems and glitches with their system and everything is on hold. So much for trusting Vidéotron!!

  • eric_habs Eric 🥃 🇨🇦 (@eric_habs) reported

    @Nilan3073 @Bell_Support Oh so why have you never switched. I just switched to videotron and between my two cell phones and tv and internet I’m saving 77 dollars a month for two years and even after two years I’m saving 55 dollars compared to what I was paying

  • esampin Emmanuel SAMPIN, ing. (@esampin) reported

    @Videotron My residential internet service is down for the last 30 mins. I am in Saint-Leonard (Montreal)

  • Davy_Ray Michael Carreiro (@Davy_Ray) reported

    @videotron having internet problems tonight? Anyone else having problems?

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron this is terrible service, the agent seems lost.

  • ernieforesta Ernie Foresta (@ernieforesta) reported

    @Habs4Stanley @pewpewpew Was with videotron and it wasn’t any better I just wish we can have Comcast they never have issues

  • megano_xx m (@megano_xx) reported

    Truly the main argument for not raising the minimum wage should be videotron tech support

  • ImmaWipeYou Alexander Soderkvist (@ImmaWipeYou) reported

    @Videotron is anyone else having wifi issues because my internet is down

  • AndrewTI3 Andrew Garca (@AndrewTI3) reported

    @JoeAnthony13 @Davy_Ray @Videotron Same problem here

  • AndrewTI3 Andrew Garca (@AndrewTI3) reported

    @Davy_Ray @JoeAnthony13 @Videotron Exactly, Twitter pictures barely showing, Netflix not working on Smart TV but works on other devices.

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron on the phone with him now trying to explain why i cant use a micro sim in my new nano sim phone.. plus your website is down.

  • CScrutiniser Central Scrutiniser (@CScrutiniser) reported

    @Videotron internet service is not working in Auteuil, Laval H7K. When will it be re-established?

  • ForzaJuve09 Jonathan Major (@ForzaJuve09) reported

    Ordered my iPhone 12 Pro Max December 30th Got told January 11th I’d receive it. That date comes around and I get told there’s a slight delay. April 4th is the day I’ll get it. Only way I can get a phone is change colour. Thanks @Videotron #horrible #worstcustomerservice #yousuck

  • andrerochon Télécino (@andrerochon) reported

    @Videotron again, internet down... middle of the Hab’s game... not good

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