Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 243 |
| Ottawa, ON | 25 |
| Laval, QC | 9 |
| Toronto, ON | 8 |
| Gatineau, QC | 5 |
| Longueuil, QC | 5 |
| Rapide-Danseur, QC | 4 |
| Mercier, QC | 4 |
| Dollard-Des Ormeaux, QC | 4 |
| Saint-Constant, QC | 3 |
| Pierrefonds, QC | 3 |
| Vaudreuil-Dorion, QC | 3 |
| Dorval, QC | 3 |
| Repentigny, QC | 2 |
| Saint-Jérôme, QC | 2 |
| Orléans, ON | 2 |
| Châteauguay, QC | 2 |
| Castle Gardens, QC | 2 |
| Lachine, QC | 2 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Buckhorn, ON | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Québec, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
| Coaticook, QC | 1 |
| Saguenay, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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IdlyMusing
(@IdlyMusing) reported
Anyone else lose their Videotron cable tv service?
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Marc-Antoine Ross
(@MarcAntoineRoss) reported
@Videotron if you're wondering why the chat volumes are so low right now it's probably because you have a JS error on the support page and it just doesn't work...
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bullizking
(@bullizking) reported
@Videotron is there another outage???
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BGD
(@bgd99) reported
@CHOM977 @TerryDiMonte well fellow Montrealers, I’m looking for help. Won’t cost a dime! Videotron has cancelled @AMC_TV & I’m going to miss #WalkingDead this weekend. Any ideas? Tips? How can we watch the return LIVE this Sunday? 😩
-
Ron Israel
(@ETCBUYS) reported
@Videotron Is is down now also? Feb 23-2021???
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Nic De Nino
(@514gooch) reported
@Videotron Internet down again in N.D.I.P. We can't continue like this especially with assignments (homework) needing to be sent in. Time to look for another internet provider.
-
Djimy Rouzard
(@drconsultant3) reported
@kedollarsignhaa @Videotron Really, tomorrow, sounds like a major outage.
-
Commissioner Miner
(@fanCRTCProfling) reported
@peternowak I wonder if Shaw & Rogers will pull their fastest tiers? Pretty sure they will like Videotron did, then claim it's uneconomical so they don't have to provide service like Bell/Telus due to fibre. But, that's also another file in front of the CRTC.
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Commissioner Miner
(@fanCRTCProfling) reported
The #INDU committee on #CRTC "ACCESSIBILITY AND AFFORDABILITY" had MP's calling resellers parasites, Bell as being the only problem & affordability is based only on rates set by Videotron as lower-cost competitive offerings removed by Videotron was ignored. Pretty sad bunch.
-
Djimy Rouzard
(@drconsultant3) reported
@Videotron @ETCBUYS Seem like Videotron is down again
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Ysatis
(@ysatiss8) reported
@Videotron worst ******* customer service
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mel n.
(@kedollarsignhaa) reported
@drconsultant3 @Videotron Just got off the phone with them. Said it was an area wide issue and would maybe be back tomorrow.... He didn’t seem too certain of anything though
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Marc-André Auclair
(@EAUclaire2010) reported
@Bell_Support 9 hours without internet wow !!! My neibourgh has videotron... everything is working fine. I was with videotron before and definatly going back as soin as the tech come install his stuff. I already called. Bell is bad ! Very bad customer service !!!
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ATK | Rex0 🇵🇱🇨🇦
(@Rex0WasTaken) reported
@Videotron Everything has been restarted, and I'm hard wired through Ethernet. My speeds are fine and at what they're supposed to be at for my plan. The issue is that something is wrong with your routing to online services. I'm getting weird ping and spikes in games and on Discord/Teamspeak
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Salma
(@Salma31097164) reported
@Videotron I can’t send you a dm it’s useless no one wants to do anything to help just sending messages to look good to others. I hope people do their research before signing with the worst company on my experience