Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 84
Ottawa, ON 9
Toronto, ON 5
Gatineau, QC 4
Rapide-Danseur, QC 3
Longueuil, QC 3
Lévis, QC 2
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Laval, QC 2
La Prairie, QC 2
Dollard-Des Ormeaux, QC 2
Saguenay, QC 1
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
Strathmore, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • infamousadam13 ÆCH (@infamousadam13) reported

    @videotron you serious second time in a month that internet goes down and I have a meeting right now I can't attend since no data or anything is working!

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @Videotron your phone lines are not working???? C.S. And Tech Suppot

  • JLB420 Justin Leblanc (@JLB420) reported

    A DNS server seems to be down affecting internet and mobile devices for #Videotron fb and twitter work fine via data usage but nothing else #videotronoutage

  • salauddinshah99 SalaUddin (@salauddinshah99) reported from Laval, Québec

    @fizz_ca @Videotron Me and brother @mdnaseershah are working from home. We have clients to meet online and there’s no network!!! Like seriously?????? Pls fix ASAP!!!!

  • Beerhaze Beerhaze (@Beerhaze) reported

    Hello Quebec Videotron users... Wi-Fi is down for all cable users. Change primary DNS to 8.8.8.8 and secondary to 1.1.1.1 on your router and you will get your your Wi-Fi back. I'm sure Videotron will fix it soon but for now... just manually change your router settings.

  • Beerhaze Beerhaze (@Beerhaze) reported

    Regarding Videotron Wi-Fi (DNS servers being down...) If you don't want to fiddle your router. You can also connect your computer to the router/modem using an Ethernet Cable and it should also work.

  • Jeremie69504003 Valouci (@Jeremie69504003) reported

    @AslSn0wy @Videotron Shut ******** up you dumb piece of ****.

  • JustMikeTwo Justin (@JustMikeTwo) reported

    Videotron is having a major outage at the moment. Their DNS servers are DOWN. If you are tech savy enough, change your DNS servers in your router to Google. 8.8.8.8 and 8.8.4.4 #videotron

  • erinmaclennan13 erin (@erinmaclennan13) reported

    @Videotron y'all trying to give us a snow day with this wifi outage?

  • JmbQc Jean-Marc au Québec (@JmbQc) reported

    @Saathe Il faut changer son DNS, message d'une collègue: looks like the persons who have Videotron as Internet Service Provider are experiencing internet issues. Seems like the issue is with their DNS. Some were able to fix it by changing it to a different one, like google's 8.8.8.8

  • txorontxo sam (@txorontxo) reported

    QUEBEC PEOPLE: can we please all cancel our videotron services as soon as their ******* customer service line is back up??? BRO THIS IS RIDICULOUS. everyone is working/studying from home rn, and they cant even have a reliable SERVICE!!!!!

  • JamieWarren4 Jaz258 (@JamieWarren4) reported

    @Videotron what is going on with your services? I can’t even login to my router to modify settings (Linksys EA8300) ETA for fox?

  • txorontxo sam (@txorontxo) reported

    @Videotron Aw cute, can you please get your line back on so i can cancel my subscription 🥰

  • rawatrocks2008 Rohit Rawat (@rawatrocks2008) reported

    @Videotron I am using a @rogers network to tweet that I am having internet problems with my helix and phone. #videotron

  • thomlbvr Thomas Lefebvre (@thomlbvr) reported

    .@Videotron Internet keep going down randomly throughout the day, rebooting the router seems to fix it every time. Thoughts? I have Helix.

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