Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 102
Longueuil, QC 10
Ottawa, ON 9
Toronto, ON 9
Gatineau, QC 2
Dollard-Des Ormeaux, QC 2
Donnacona, QC 2
Laval, QC 2
Vaudreuil-Dorion, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • VsCanadians Xandros Cana (@VsCanadians) reported

    @Trinity50436567 @pablorodriguez @Videotron That **** shouldnt be on tv

  • stuckincentre Bill McStravick (@stuckincentre) reported

    @stevenchase Rogers, Bell/Telus-Ericsson 5G gear, Videotron, Sasktel- Samsung 5G gear, Freedom was down to Nokia and Ericsson 5G gear before sale put hold on project. Who's left? The majority of providers all use the big carriers networks.

  • mbootyspoon Martyn Bootyspoon (@mbootyspoon) reported

    @P_rudence_ @Videotron Finally back online but like Damn lol

  • zenSavage_ Violent Pupil (@zenSavage_) reported

    @Videotron internet down for over 5hrs ? Can you please give us an update?

  • didzej11 didzej (@didzej11) reported

    @ghislainedagena @Videotron Happy to cancel Videotron in 2020

  • BeachFoamPop Beach Foam Pop / 🇨🇦 🏳️‍🌈 (@BeachFoamPop) reported

    @CTVLife has had an audio-video out of sync problem for weeks on @Videotron. They don't seem to know how to fix the problem. @Bell Can you help?

  • CanadianQueen69 👑CanadianQueen6969👑 (@CanadianQueen69) reported

    @Videotron is it normal to still not have mobile network

  • devinbrodie25 devinbrodie25 🇨🇦 (@devinbrodie25) reported

    .@Videotron customer support is terrible.

  • EAGolfSport1 Eddie.A.GolfSport (@EAGolfSport1) reported

    @Sachtradamus Are you with Videotron or on Data? My data works fine, but my Videotron wifi is slow and not loading pics.

  • fisha697 Matt Fish (@fisha697) reported

    Never use @bell Tech came 3 months ago to switch receivers, took the old one with him and now bell is charging me $800 for the receiver!!! Never again will I use this company. @videotron will be getting a new client today

  • MaarTindeLabrie Maar Tin de Labrie 🌺🎗️🇸🇾🍁⚜️🍀 (@MaarTindeLabrie) reported

    @gottabekd29 @FiorellaIsabelM Sputnik news doesn't work from my phone on 4G but works with my WiFi and works on computer at home... Both my phone and home internet services comes from Videotron.

  • MasterMoltar Dan P. (@MasterMoltar) reported

    Funny Story : @Videotron, @rogers and @Xfinity use the same tv box. I have an error code that show up out of nowhere. Searched on the internet, can't find how to solve the problem. Maybe if you join your forces, you can solve the problem #fixRDK03117

  • stuckincentre Bill McStravick (@stuckincentre) reported

    @muradhem @EvanLSolomon Rogers, Bell/Telus-Ericsson 5G gear, Videotron and Sasktel-Samsung 5G gear, Freedom was down to Ericsson or Nokia when sale stopped project, other providers use the big carriers. So who's left? private networks?

  • SpaceMutiny Laharl (@SpaceMutiny) reported

    That's why people are kind of hoping for the longest time now that Videotron the Quebec mobile provider does by up Freedom because it would give them the chance to be in the national scale with their service instead of just focus on Quebec and some of Ottawa.

  • jeanmic52848063 jean-michel (@jeanmic52848063) reported

    @Videotron helix is by far the worst tv/internet provider service i've used. I have problem for months now and they just keep saying everything if fine. Even tho i have proof that their network is very unstable, they keep telling me "nope, we don't see that". 400mbits plan,30irl!

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