Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 146
Ottawa, ON 11
Longueuil, QC 11
Toronto, ON 11
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Vaudreuil-Dorion, QC 3
Gatineau, QC 2
Donnacona, QC 2
Pierrefonds, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Saint-Constant, QC 1
Buckhorn, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • PackLightCarryC Pack Light ... (@PackLightCarryC) reported

    @Videotron I’m on of your customers. I am trying to access content on the CTV app. I must sign in, but Vidéotron is not listed as a provider. Help! (Thx)

  • lisaydillon Dr. Lisa Dillon (@lisaydillon) reported

    Anyone else lose an entire day of productivity due to combined #Videotron problems and @UMontreal server problems? On and on and on.....

  • ronnie223s ••• (@ronnie223s) reported

    @carinacoss ughhhh that happened to my dad!! i think it’s a contact they have with videotron like if they service ur area then fizz can’t or something 😣 i got a decent deal with virgin did ya check with them

  • CdnAvSpotter 🇨🇦Dean Hoisak🇨🇦 (@CdnAvSpotter) reported from Ottawa, Ontario

    @RSwartz2013 @WeatherLandG I'm with Videotron, no issues except my phone is connected to a tower across the river in Quebec, about 10km away. The Rogbellus tower 1km away is showing offline.

  • mlevison mlevison (@mlevison) reported

    @barbjustason As a Videotron customer I'm often relying on Rogers and mine seems to be working.

  • SueBrunelle Sue Brunelle (@SueBrunelle) reported

    @staceykate1973 In Quebec we had that problem with Videotron last month. Lasted the whole day

  • pcinnovation Harvey Hope 🇨🇦 💻 (@pcinnovation) reported

    @boomottawa @gonzo_jon Sorry, but I can't vote. I dumped Rogers 5 years ago due to their exorbitant fees. I have since been with Videotron, the best value for money and service! 👍

  • MasrMelody Melody El Masr (@MasrMelody) reported

    @Videotron Your online service is not working. I’m trying to make a payment and it doesn’t work... like others have mentioned there is a problem with your website. Please fix it. I will NOT be paying any late fees. Also, I’ve waited for over 10 min on the phone. Wtf? Thanks.

  • FREENORTH4 ❌FREENORTH❌ (@FREENORTH4) reported

    @AngelStar254 same thing happened with Videotron cell service about a month ago...

  • journeydan Daniel Bader (@journeydan) reported

    If I'm reading it correctly, Videotron or Eastlink could negotiate appealing wholesale rates with the Big Three and sell access to that service to an MVNO, who would be allowed to build a direct-to-consumer business using that access.

  • OzziesPOV Ozzie E. (@OzziesPOV) reported

    Ok I know @Rogers is down, but what about @Videotron? Internet at my office seems sluggish and emails not sending...

  • deena7202 Deena 😷🖖💙🇨🇦🦸‍♀️ (@deena7202) reported

    The terrible @Rogers situation today reminds that I am no longer on contract with them and therefore can literally leave right now. Also, reminds me of the reliability and excellent service of @Videotron .

  • ONEIN7BI onein7.6billions (@ONEIN7BI) reported

    @JustifiablyDee or Legault and Péladeau here in Québec...i'm with videotron, and its ****...they did help..managed to talk to them by DM on twitter(wtf!?) but they didnt know and put it on Rogers even if i wasnt on their "reseau using rogers towers" they told me to wait and try later🙄

  • Topsy55555 Rob Toporowski (@Topsy55555) reported

    @jacktodd46 Transition from Videotron to Telus was seamless. No issues with customer service since all calls are recorded. Never been in a Telus store

  • coronav99604397 coronavirus (@coronav99604397) reported

    @Videotron third world service got a third world province

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