Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 109
Longueuil, QC 11
Toronto, ON 10
Ottawa, ON 9
Donnacona, QC 2
Laval, QC 2
Mercier, QC 2
Granby, QC 1
Boisbriand, QC 1
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Vaudreuil-Dorion, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • belong2superman Rosie N (@belong2superman) reported

    @Videotron my helix is down, was told that it's a general outage. Any news when it'll be back ?????

  • lulu6085 🇨🇦 Stocks (@lulu6085) reported

    @CNBC regular programming not receiving in Canada this morning - we are getting CNBC World feed. Can't watch regular programming. Videotron says it's not them. Can you help? Can't watch @SquawkCNBC. so sad.

  • WJ_Roberts Bill Roberts (@WJ_Roberts) reported

    @Videotron So I’m in your iOS app and can’t find notification options, there is no search. Help?

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    @BenKlass @CompBureau @CRTCeng the thing is that "offer only in Quebec" because videotron is a bit cheaper so they have to "compete", so having this nation wide mean that a customer in Ontario or BC would have an option cheaper because Videotron is cheaper. (or they could just all raise prices)

  • kayoazul ø (@kayoazul) reported

    @Videotron helix contract is a TRAP not explained to customers BEFORE signing up. i thought this was illegal. can’t find mention of conditions on your website. it should be plain. receiving details in a pdf contract link afterwards is too late. complaint was sent to @CCTS_CPRST

  • naxalite coolio iglesias (@naxalite) reported

    @Videotron issues. English customer support?

  • rachelpedersen Rachel Pedersen (@rachelpedersen) reported

    @Videotron charged me $35 extra for a fee that was waived on my contract. Talked with customer service and the fee was fixed on their end but apparently I cannot see it on my end 🤔🤔🤔 does that not seem suspicious

  • robbycap418 Robert Caporuscio (@robbycap418) reported

    @Videotron @SheilaB06891416 That’s really not acceptable… changing channels on a whim to subscribing clients is not very customer friendly..l no notification?

  • theboui boui🌙 (@theboui) reported

    idk what happened to videotron internet last month during that outage but its been complete garbage since. constant DNS errors, random drops in connection, days where i cant get more than 15mb/s when i pay for 100mb/s... wtf

  • JChart82 Josh Chartrand (@JChart82) reported

    @Videotron Message sent. @Rogers @RogersHelps Has no idea why my internet was suddenly cancelled. I'm on the phone with them right now for the fourth time and they don't know and have no solution. The saga continues...

  • AnthonyBarranco Anthony Barranco (@AnthonyBarranco) reported

    @belong2superman @Videotron I just went down too. Site is down on my phone too. Perfect timing

  • JulieeB11 Jb (@JulieeB11) reported

    I never hated @Videotron until now!

  • karimzak1 Karim Zakher (@karimzak1) reported

    @BarrySchwartzBW Yes same issue here with Videotron, can’t figure out why.

  • iansltx Ian Littman (@iansltx) reported

    @saschasegan Videotron contiguity with Rogers is a little better, but not perfect, and I don't know why they'd even bother with the 10 MHz they got in some cases, unless it's to force other carriers in-area to network-share.

  • aderosas1 Alessandra (@aderosas1) reported

    Anyone else experiencing problems with #videotron? @Videotron your offices are closed and the WIFI is down, my landline telephone is NOT working and my TV is not working. Can you update us with the problem? What is going on?

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