Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 109
Longueuil, QC 11
Ottawa, ON 10
Toronto, ON 9
Donnacona, QC 2
Laval, QC 2
Pointe-Claire, QC 1
Dollard-Des Ormeaux, QC 1
Granby, QC 1
Boisbriand, QC 1
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Vaudreuil-Dorion, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • LeRenardBIeu The Sacrébleu Fox (@LeRenardBIeu) reported

    @alexandrepratt Also can we quit with the cable tv whining? It’s over, it’s a dying model of distribution. I’m so sick of people complaining about paying $5 for a streaming service, yet have no issue paying Videotron $75+ per month.

  • Videotron Videotron (@Videotron) reported

    @Newlevantine Hi Dev! Right under where you enter the password there is a "Forgot Password?" link to have a new one sent to you by email. One of our technical support agents by phone can reset it for you directly, you can reach them at 1-877-380-2611 or at 611 from any Videotron number -sms

  • HuntingBenjamin Benjamin Hunting (@HuntingBenjamin) reported

    Any other #videotron customers out there in #montreal just have their internet service wiped out for the day? @videotron

  • darealityy DARRELL (@darealityy) reported from Brossard, Québec

    @NobuBergy @Videotron Damn times are hard out here!

  • muffintt TT (@muffintt) reported

    @MikeJef52847703 @uproarcapital I’m in Montreal and have been a videotron (QBR) customer for several years and am satisfied. Service interruption/billing issues are rare. If they can replicate their operational success on Freedom then it should be fine. But it also depends on how much west hate QC I guess…

  • yurkshirelad YurkshireLad (@yurkshirelad) reported

    The chat feature on your website doesn't work as I'm blocking analytics/ads/tracking. Why? @Videotron

  • goldenguy1972 Darrin Granter (@goldenguy1972) reported

    @lplafrance @shakenbridge Agreed 100%. You hold the sign up during the entrance, and after the match. The worst is when you can tell they are watching the videotron to see when to hold up their sign to make sure they're on camera(ie. on TV).

  • kwquinn Ken Quinn (@kwquinn) reported

    @chouette007 @mtlgazette What does this have to do with Bebawi? I'm a Videotron customer. Of COURSE they have my personal info

  • JessMessias_ Jess Messias (@JessMessias_) reported

    @Videotron I’m unable to connect to use my wifi. Is there an estimated time for when this outage will be resolved?

  • JPTorunski JP Torunski (@JPTorunski) reported

    @mrmoneymustache I tried with wifi (Bell and Rogers service), Rogers mobile and Videotron mobile with android and iphone, chrome on Windows PC and Mac os with safari

  • j_shmeek Jacob🍁 (@j_shmeek) reported

    @aidan_theroux @SoMersVick @theJagmeetSingh Shaw never competed with Rogers on home services. They did compete in the mobile sector. Freedom Mobile is being sold off to Quebecor, keeping a 4th competitor in Videotron/FM. I am all for more competition, but Jag is out of his element here. How does it "make things worse"?

  • eduardorevuelta Eduardo Revuelta (@eduardorevuelta) reported

    @Videotron I can't wait until I move and then finally I can get rid of this **** thing you call internet... 12 years ago, back in Brasil (a third world country) I had a better internet than this. I thought moving to Canada I would have the best internet ever.. WRONG...

  • chouette007 La Justicière (@chouette007) reported

    @macleans On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • chouette007 La Justicière (@chouette007) reported

    @CTVNews On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • AnnabelleMeta Annabelle Metayer (@AnnabelleMeta) reported

    @Videotron Ok. Thanks. I contacted your chat service.

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