Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Montréal, QC | 215 |
Toronto, ON | 14 |
Laval, QC | 11 |
Ottawa, ON | 10 |
Clarence-Rockland, ON | 5 |
Québec, QC | 5 |
Gatineau, QC | 4 |
Pointe-Claire, QC | 3 |
Terrebonne, QC | 3 |
Vaudreuil-Dorion, QC | 3 |
Blainville, QC | 2 |
Dorval, QC | 2 |
Trois-Rivières, QC | 2 |
Kirkland, QC | 2 |
Saint-Eustache, QC | 2 |
Beaconsfield, QC | 2 |
Granby, QC | 2 |
Longueuil, QC | 2 |
Pierrefonds, QC | 2 |
Lévis, QC | 2 |
Sherbrooke, QC | 2 |
Boisbriand, QC | 2 |
Saint-Romain, QC | 1 |
Chibougamau, QC | 1 |
Greenfield Park, QC | 1 |
Donnacona, QC | 1 |
Mont-Royal, QC | 1 |
Hamilton, ON | 1 |
Amherstburg, ON | 1 |
Vankleek Hill, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Ess (@cdnpoliticojnky) reported
@JaredDapena Not sure if they’re out east, but I switched to videotron years ago. With their bring your own device rate it’s much cheaper and way better service than all the big 3
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Scale (@alliareault) reported
Issue can be resolved in my favor. I'm pretty sure @MarkJCarney wants Canadian gobal 15 min city Agora/ Villa to succeed. I know for a fact it's not. I'm NOT the problem. Videotron not following plan they're supposed to & Centurion too ignorant. Centurion/employees need to be OUT
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Scale (@alliareault) reported
@MarkJCarney 15 min city model lacks adequate internal regulatory mechanisms. Vidéotron breaking CRTC & own regs by allowing unauthorized personal internet/tv account at my location Agora /Villa in Gatineau. Centurion failing to uphold its responsibility as service facilitator.
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Toth (@FakeNews10164) reported
This famous network recruits or makes psychological harassment to their target! With old intercom systems that use the ELF of the electrical networks of their home! @Videotron @tvanouvelles JE enquête !!!! —->>>ZENITH
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Crypta Sussurro (@VoxMysterii) reported
@Videotron down for anybody else ?
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🦈 Daveyshark 🎵 doo doo doo doo doo 🎵 🦈 (@daveyshark42) reported
Anyone else having trouble with @Videotron today? It has cut out 3 times today. #montreal
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Emmanuel (@GlitchTechFan) reported
Oh haha really funny @Videotron, now fix your services. The fact this has been going on since this morning, and it's yet to be fixed? And services are expected to come back at 11 PM? And this is WHY I do not want Helix TV!
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John Meloche (@johnmeloche) reported
@Videotron you guys having issues?
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Steve Faguy (@fagstein) reported
4. Allowing vertical integration: The cable companies bought the TV networks, and the CRTC thought this would help give them bigger pockets. Bell bought CTV (and later V/Noovo), Shaw bought Global, Rogers bought Citytv, Videotron bought TVA. But it didn't help the balance sheet.
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LibertyDragonette (@LostLunatic2) reported
@mrenner_schultz @RichardAubrey11 @Starlink Ah shut up! All the internet service does. Bell Canada, Videotron... they all do. If you have a phone, they spies on you with your data. I don't care, I have nothing to hide. I'm doing nothing illegal.
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Geeno (@Geeno262) reported
@AmazingZoltan try videotron i found i get great customer service
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PeteyPoPetey (A user) 🇨🇦 #ReleaseTheNames (@peteypopetey) reported
Freedom wasn't great for cell phones (lots of complaints online) but since Videotron bought them I expect things to be much better. We switched on phone to Freedom and so far, other than a bumpy setup(*), it's been great. *They put the wrong # in one of the account fields so RCS wouldn't work, couldn't explain how and couldn't fix it until we went two service tiers up. Also twice claimed they sent emails which somehow never arrived.
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Amelie Leah (@melievisuals) reported
@GagnSbastien I live in Montreal.. called Vidéotron and they have an outage in my area. Could take 3-4hrs to repair.. it wasn't even declared before I called 😫
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Amelie Leah (@melievisuals) reported
Anyone else with Videotron/Helix having issues?
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Scale (@alliareault) reported
@GoTalkTruth @Shawnbuckleylaw @nhppa I'm tenant in a 15 min city Agora (also Villa being built) in Gatineau Internet supposed to be incl facilitators a Monopoly Centurion Corporative Account as well as provider Vidéotron They wanted me out I'm poor but potential & value. Never set it up. No internet since Oct.