Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 148
Longueuil, QC 11
Toronto, ON 11
Ottawa, ON 10
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Vaudreuil-Dorion, QC 3
Gatineau, QC 2
Donnacona, QC 2
Pierrefonds, QC 2
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Saint-Constant, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • pizarrock Manuel Pizarro (@pizarrock) reported

    @Videotron is the site and the app down? I can't login for more than 48hs now

  • moviesbbq Al (@moviesbbq) reported from Ottawa, Ontario

    @Videotron when will you support esims?

  • penner_connie Connie #ClimateEmergencyIsReal (@penner_connie) reported

    @RagingLibNana @TheJenRollins I'm a Shaw customer too going way back to when they took over Videotron 70s, but everything I am reading says Telus is superior is Speed and reliability. I'm still debating, they are offering a 55" TV but I'm not getting cable do I still want a big TV where would I put stage lol

  • casaraku r kenedi (@casaraku) reported

    @Videotron By then the issue will be solved. Not. Just like Ukraine.

  • moviesbbq Al (@moviesbbq) reported from Ottawa, Ontario

    @Videotron when will support esims?

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Bell lowers 911 rates by 1-cent, videotron sent a letter out to its customer that phone is going up 2$ because suppliers are economically squeezing them. #CRTC I dunno.

  • MatthewSBritton Matt Britton 13-11-2 (@MatthewSBritton) reported

    @manofbird I was on the phone with Videotron. Got a "Don't worry about it bro, it happens" when I was forced to make a payment arrangement. Bro? I guess times have changed. Im used to hearing a more "I dont give a **** about your problems" tone from them.

  • Biamurr Bianca (@Biamurr) reported

    @Videotron No. I think this needs to be public. 4 days no Internet and that's in the 3 to 4 weeks of my Internet dropping SINCE November 21st. I have all the call logs and phone calls are recorded by you guys, so there's no private here. You guys like to dig graves and bury ****.

  • 405ogilvyave Ed Shields (@405ogilvyave) reported

    @BionicStephan @mitchgarber @Videotron Videotron will always try to get away with crap.. You have to stay on top of them.. I call them at least once a year.. Don’t be shy and give them a call and please hit English service!

  • PATTRIXGG PAT-TRIX (@PATTRIXGG) reported

    @Videotron I love getting 90mbps instead of 450 and being unable to reach customer service :)

  • Mart_Madzaw MartinV (@Mart_Madzaw) reported

    @Suzukithegoat Damn. I'm at least 4t seconds behind. Thank you Helix videotron.

  • BiaMurr Bianca (@BiaMurr) reported

    @Videotron I've been on the phone with TekSavvy for 3-4 straight now. That's about 6 phone calls. It's been the same reoccurring issue. And poor TekSavvy can't do anything for me because I receive my Internet from you, @Videotron. I might have to change providers.

  • yurkshirelad YurkshireLad (@yurkshirelad) reported

    Your coverage map doesn't work on @firefox. Please don't let Google control the internet. @Videotron

  • boots_can BootsCAN (@boots_can) reported

    @mndamico @Canadaguy20700 Videotron that's the first problem , NHL does not want PKP in the ownership group. Houston will be the next team way too much $$$$ in Texas ..

  • quaid_jennifer Jennifer Quaid (@quaid_jennifer) reported

    Would not Videotron face same issue? Counsel: no, because Videotron will upgrade the Freedom network (Freedom has always been behind) so it can compete with the current successful incumbents. (Q from me: if Freedom customers are budget customers, where will they get service?)

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