Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 117
Longueuil, QC 11
Toronto, ON 10
Ottawa, ON 10
Donnacona, QC 2
Laval, QC 2
Vaudreuil-Dorion, QC 2
Mercier, QC 2
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Ash236004717712 Ash (@Ash236004717712) reported

    @Videotron i am goign crazy how many data do u think i have ? ******* hurry up and fix it or i will sue you it’s been days

  • JohnnyFeddy Feddy (@JohnnyFeddy) reported

    @Videotron This is all happening in the midst of yet another Vidéotron price increase to “improve services” .. well, clearly y’all have never improved anything. Cheap excuse just to raise the price every single year.

  • sashalaGarde Sasha Lagarde (@sashalaGarde) reported

    Still no internet on the last Saturday of the regular season... cmon @Videotron . Help a brotha out!

  • Globegrowth Tom Burke (@Globegrowth) reported

    @Videotron Any updates for Western NDG? Any timelines? Why not have an OUTAGE map like the Hydro Quebec app has. Phone, internet and cable is now like an essential utility!

  • CatIs4Fyte Nezzy (@CatIs4Fyte) reported

    @GoatableTm @Videotron Only language they understand, i have a call with a guy from Bell on Tuesday. **** @Videotron , they’re too busy sublicensing their network to all these garbage cheapo providers and it’s reducing the integrity of said network. Bell customers never lost service.

  • OverTrinity Freezy (@OverTrinity) reported

    @Videotron fix internet it’s been 4days🥲🥲🥲 in St-Lazare/Hudson plz

  • OmarAbalkhail Montrealer80 (@OmarAbalkhail) reported

    @HadiElBach58110 @Videotron Wow that’s crazy !!! They should give u the whole month free for such bad service

  • QueensClasher QueensClasher (@QueensClasher) reported

    @Videotron Still waiting for my internet service to be back after 4 days now in Gatineau Quebec!!! Get on it pls

  • achuckl Achuckl (@achuckl) reported

    @Videotron Come on @Videotron …. For the past two days my XI7 has been trying to reconnect to dhcpv6 repeatly every minute causing my internet to be nonfunctional. Let’s fix it.

  • Pelukiiita Pelukita (@Pelukiiita) reported

    @Videotron This is ridiculous!!! Now you guys are not even answering the phone!!! It’s been two days now. I get that it’s Easter but you guys better fix the problem today.

  • FunhouseTheatre Jim Burke (@FunhouseTheatre) reported

    @Videotron On our 3rd day without service. On plateau east of parc Lafontaine. Any news?

  • rigslickgoat baydaine twitch (@rigslickgoat) reported

    @Videotron Villeray nothing for 2 days, trash service

  • _BrianMahoney Brian Mahoney @Brian_Mahoney@mas.to (@_BrianMahoney) reported

    @FidoSolutions What's to go over? I paid you $49.46 for four and a half years, no problem. Now it's $51.46 because Rogers bought Shaw. Hell, I'm not paying for that. @Videotron offers a much better plan for $50.00. 20 Gigs! @freedomsupport is up next.

  • d1cknb4l1s sophie (@d1cknb4l1s) reported

    @Videotron well please fix it

  • purrrcell 👽Alex (NOT ALICE)👽 (@purrrcell) reported

    @Videotron j8p still down...

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