Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 149 |
| Longueuil, QC | 12 |
| Toronto, ON | 11 |
| Ottawa, ON | 10 |
| Mercier, QC | 5 |
| Rapide-Danseur, QC | 4 |
| Laval, QC | 3 |
| Vaudreuil-Dorion, QC | 3 |
| Gatineau, QC | 2 |
| Donnacona, QC | 2 |
| Pierrefonds, QC | 2 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
| Québec, QC | 1 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Repentigny, QC | 1 |
| Saint-Constant, QC | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
François Caron 🇨🇦 (💉x4)
(@Milnoc) reported
Hey @fanCRTCProfling, do you remember when my phone picked up a US cell signal while I was in Brockville last month? I just got the bill from @videotron. No extra charges. Will see what happens next month.
-
Ali Soltani
(@Aliiii25561585) reported
@Videotron Sainte-Julie still no service.
-
Mark Goldberg
(@Mark_Goldberg) reported
"Videotron has proven to be the most successful regional wireless operator in Canada with full and deep-pocketed financial support from its parent" "vast majority of Freedom’s subscribers and Shaw’s overall subscribers are in Ontario where Shaw has no wireline operations"
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Commissioner Miner
(@fanCRTCProfling) reported
@howardknopf @googlenews @CRTCeng All that data collected via Stir-Shaken, huge amount, w/ location data, pooled to Rogers, Bell, Telus, Shaw and Videotron for their own use. And then there is that monster under multi-NDA's, the Bell AI file and I can't talk about that. Yeah, bad look (putting it mildly).
-
TheWheelofMarc
(@mowi0666) reported
I received an email Friday with an order for Wi-Fi pods which I never ordered. I called retention today to resolve all of this and get a credit for the missed appointment. I also explained this is a retention issue as Videotron quoted me 150 tax in for same services.
-
Malik
(@malikilam_) reported
@benniboya_ @the_bluebottle @Videotron Same here, still down
-
dream2023
(@dream20232) reported
@Videotron @videotron are you aware of what is going in iran . all mobile operators in canada have provided free calls service for calls to iran as the intetnet is cutt off . you know all operators in canada exept videotron . i have called made complain and until now no news from your side
-
Andre
(@aROC_1) reported
@Videotron @Shadow_n_mind Same problem here. Guide says Jeopardy but Global feed is overriding. As it did last night. @Videotron
-
Jody
(@jodyheavener) reported
@Videotron I have Helix hardware that I own but cannot use as I’m moving out of your service area - do you want it back?
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F L M
(@ferluma1) reported
@Videotron WTF!! My bill has increased by $45 from one month to the next!!!! No changes in plan, no nothing. Really???
-
pluto🗯
(@bloom9yu) reported
@startreaments videotron :’( it’s not supposed to be a bad one but it’s always crashing when it gets cloudy for some reason ..
-
SAM 🇨🇦🇮🇪
(@iamsamsam72) reported
@sophiedurocher @mtlgazette @S_EFortin Things that are more Interesting than learning french: Watching paint dry. Waiting for water to boil. Getting a colonoscopy. Cutting my toe nails. Calling videotron support. Traffic lights. Peeling potatoes. ArriveCan. ...
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eddy g 🍁
(@eddygeeeeeee) reported
In 1 week,my investment bank,tv service,and internet and phone services are making a big push to read 16 page documents and figure out wtf I am doing with the services. Do I need a lawyer to deal with Bell Videotron and The Royal Bank?
-
B
(@benniboya_) reported
@malikilam_ @the_bluebottle @Videotron That sucks, means it’s probably an actual outage. Who knows when it’ll be back.
-
Nicole Bacon
(@nbaconmk) reported
@Videotron are there any outages today? Having issues with my Fizz account