Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 150
Longueuil, QC 12
Toronto, ON 11
Ottawa, ON 10
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Vaudreuil-Dorion, QC 3
Gatineau, QC 2
Donnacona, QC 2
Pierrefonds, QC 2
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Saint-Constant, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • CBergstaller Camille Bergstaller (@CBergstaller) reported

    Dear @Videotron you raise everyone’s monthly bills for better service. But today we are experiencing major internet outage across Montreal and to top it out all your phone lines and websites are down?? Explain! #videotron #internetoutage #nowifi

  • CILANTRO_xo Your newest addiction (@CILANTRO_xo) reported

    @Corporate18 @ElephantStoneHQ @Videotron It’s a business and they should be prepared for this. Specially in this Covid era where everyone work from home, they rely and trust them, And customer service should at least be available or make a god damn announcement about it. 🤔

  • arotheram Andrew (@arotheram) reported

    @Videotron can you please let us know anything? Seem you have a major incident!

  • FrancoisPeladau FrankieP (@FrancoisPeladau) reported

    @CanadianKryles @Videotron It is a system wide outage. No ETA.

  • hutaoble HAPPY NEW YEAR !! (@hutaoble) reported

    videotron please fix your wifi problem tabarnak

  • chantale_boivin Chantale Boivin (@chantale_boivin) reported

    @videotron Hello Vidéotron!!! My boyfriend need to work with your crapy internet... What’s you doinnn...??? Cannot even do *611 to reach you either. Horrible service. Anybody out there??

  • Alexand90873019 Alexander (@Alexand90873019) reported

    @Videotron my internet is down and the website and phone number done seem to be working.

  • IamWajz Wahaj Uddin (cupid55) (@IamWajz) reported

    @Sly24 @Videotron This number is down. Any news what’s happening?

  • jchavech Pepe Chavez (@jchavech) reported

    @Videotron Internet is gone here at terrebonne, your technical support lines are out too!? Are you guys having mayor issues? What’s your ETA to restore the service?

  • Toothpaste1077 Chris 🔜 Canceled 🔜 Youtube B2B Twitch (@Toothpaste1077) reported

    @ItalStallion14 @Videotron I still have internet on half my **** its so ******

  • Corporate18 Philip T. (@Corporate18) reported

    @VicFrancalancia @Videotron Seems to be an outage. I am sure they are working on it. They are rarely down.

  • HangryBeaver1 Hangry_Beaver (@HangryBeaver1) reported

    @Videotron is your network down? Wifi shows I’m connected but both iPhone and MacBook say I’m not connected to the internet. Tried resetting everything and still not working. Tried calling both customer service lines but all I get are busy signals??? Wtf?

  • mpatters_can Mpatt Mpatt 🗣 (@mpatters_can) reported

    I think videotron is having some major issues... (in Gatineau as well)

  • talbot_lab Sebastien Talbot (@talbot_lab) reported

    @Videotron cell service and wifi is down........

  • LeaSchizas TheWritingJungle (@LeaSchizas) reported

    @Videotron pierrefonds, no internet and TV service. What's going on.

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