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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 84
Toronto, ON 7
Sherbrooke, QC 2
Clarence-Rockland, ON 1
Ottawa, ON 8
Saguenay, QC 1
Gatineau, QC 4
Lévis, QC 2
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Rapide-Danseur, QC 3
Laval, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Longueuil, QC 2
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
La Prairie, QC 2
Burnaby, BC 1
Dollard-Des Ormeaux, QC 2
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • amritab97314715
    amrita bhatia (@amritab97314715) reported

    @Videotron i was on customer service which keep transferring me from retail account to business account to retail account to business account. your customer service is extremely rude and clueless

  • DracosAlpha
    @dracosalpha (@DracosAlpha) reported

    Seems to me that Videotron is purposely choking independent ISPs by introducing outrageous delays (5 days) before they'll even activate a modem on their infrastructure. Meanwhile, as we've seen with my daughters' service, their own setups suffer no such delays.

  • mbootyspoon
    Martyn Bootyspoon (@mbootyspoon) reported

    Anyone else’s Videotron down today

  • PucksOnDave
    Dave_VFX (@PucksOnDave) reported

    @JustLou2U @Videotron Hey man I ain’t on the payroll. I just felt like I should acknowledge good service.

  • Lo0naVsDeyDey
    🐉🦋Dey🦋🐉 (@Lo0naVsDeyDey) reported

    @fizz_ca I am following you. It’s been well over a week I was promised a refund and of course, you guys didn’t keep your word. I am cancelling and going with videotron. I have never experienced such a bad service. I am going to complain on FB as well.

  • kateryanfan
    chrisB (@kateryanfan) reported

    @stingraymusic Seems to pe a problem with your Stingray adisq channel (559 on videotron) Audio it at least 1 minute ahaed of image

  • didzej11
    didzej (@didzej11) reported

    @ghislainedagena @Videotron Happy to cancel Videotron in 2020

  • zaphod
    Mustafa (@zaphod) reported

    @Videotron is the internet down in Montreal?

  • MaarTindeLabrie
    Maar Tin de Labrie 🌺🎗️🇸🇾🍁⚜️🍀 (@MaarTindeLabrie) reported

    @gottabekd29 @FiorellaIsabelM Sputnik news doesn't work from my phone on 4G but works with my WiFi and works on computer at home... Both my phone and home internet services comes from Videotron.

  • clogicca
    Steven (@clogicca) reported

    @Xiaomi will it work in canaduh on @Videotron network? if so, please send one to Me 🙏🤔🤠

  • J88738850
    J (@J88738850) reported

    @Bell @Videotron Called Bell to cancel services as we switched to Videotron (same service but for less). After refusing retention offers the agent hanged up on me. Bell would offer better service if agents didn't fear losing their jobs over statistics/retention objectives. 👎👎

  • Myriam_Neeme
    Myriam_Neeme (@Myriam_Neeme) reported

    @jeanmic52848063 @Videotron Star académie said that we can see the postsmortem with videotron but there is nothing. Videotron is bad

  • MasterMoltar
    Dan P. (@MasterMoltar) reported

    Funny Story : @Videotron, @rogers and @Xfinity use the same tv box. I have an error code that show up out of nowhere. Searched on the internet, can't find how to solve the problem. Maybe if you join your forces, you can solve the problem #fixRDK03117

  • ShawnF1998
    Shawn Fournier (@ShawnF1998) reported

    Told Apple Support that Videotron just googled my problems and told me to call them, they straight up just laughed and I'm embarrassed to be with Videotron lmao, shame on you @Videotron smh

  • ChronicsGe
    Ge_Chronics (@ChronicsGe) reported

    @Videotron you must be the most horrible company to work with when it comes to internet ur shyt is literally year 2000 dud Internet

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