Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 141
Ottawa, ON 12
Longueuil, QC 11
Toronto, ON 11
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Gatineau, QC 2
Donnacona, QC 2
Vaudreuil-Dorion, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • poolie1000 Dan Potvin (@poolie1000) reported

    @Videotron horrible service letting us stranded in Mexico without working mobile network & then having me waste 2 hours on the phone with totally clueless client service rep. Great way to support a soon-to-be former long time user/defender of your all your telecom services.

  • jamartinleger My Info (@jamartinleger) reported

    He didn’t mingle with anyone He just played big shot He afterwards tried to be elected as leader of separatist/nationalist Parti Quebecois. He was a flop He continued daddy’s business. Lost it all. Started over with Videotron with the help of Quebec’s fund

  • MAAWLAW Mark Warner (@MAAWLAW) reported

    “Independent internet service providers… are… upset about @Rogers offering a sweetheart deal to @Videotron that could drive them out of business altogether… the arrangement smacks of anti-competitive behaviour. A legal challenge… is not just possible; it is most likely.”🤔

  • tinpanalleypics Phil Vasquez (@tinpanalleypics) reported

    @Videotron is your online chat just no longer active? Never available.

  • Dan_Hogg Dan Hogg (@Dan_Hogg) reported

    @Videotron @tsn 2 days in a row. This time rhe 4k feed cut out causing anyone watching it to miss Canada’s goal…

  • MattOnDemand Matt Fraser (@MattOnDemand) reported

    Oh @FreedomMobile you need to finally break down the wall and let us use our phones everywhere in Canada. @Videotron only operates in Quebec; yet they have national data built into their plans. And I don’t mean the tiny buckets of 500mb you give us…. Sigh.

  • AVibrantDreamer 💵 Mr. Dreamer 🔥✈ (@AVibrantDreamer) reported

    @ellenroseman @Videotron Exactly. And it is even cheaper if you use a smaller company which provides the service and support.

  • Milnoc François Caron 🇨🇦 (💉❎5️⃣) (@Milnoc) reported

    Finally contacted Videotron. Got $5 off my monthly bill for $40 per month plus tax, and an extra 4 GB a month for a total of 10 GB per month with a 10 GB yearly overflow block. If I have to cancel a service to make ends meet, I can cancel TekSavvy and tether off of Videotron.

  • JustWoksThings The real woks (@JustWoksThings) reported

    @Videotron @DoseExploration Im having this same issue. Its not blinking. It stays white and im gonna guess bassin here has wifi signals, he has no internet tho

  • djbarsanti Dbars (@djbarsanti) reported

    @Videotron Service is down again

  • TaxOnTime TaxOnTime.net (@TaxOnTime) reported

    It looks like @Videotron cell service is having issues making calls. Text and data services are working. @CRTCeng

  • middle_kid Anthony (@middle_kid) reported

    @Videotron hi. Is there an outage? Internet suddenly stopped working. Helix has a blinking yellow light.

  • Morphy1856 S Vaillancourt (@Morphy1856) reported

    @Videotron The weather? In Westmount all câble are underground and we still have problems

  • salgood Salgood Sam aka Max Douglas 💉 💉💉 💉 🦠 (@salgood) reported

    @TekSavvyCSR @Videotron Oh you already are, i talked twice with your help line on the phone, they opened a ticket yesterday and still hadn't gotten any info from @Videotron when i talked to them this afternoon. It's not you it's them.

  • anniemdupuis Annie Dupuis (@anniemdupuis) reported

    Hey @Videotron , stop ******* with my 82-year old mom. She's been without a landline for over a week, your 1st tech hooked up her TV which she doesn't need and the 2nd one said he couldn't hook up a simple landline unless she located a box she's never heard of. FIX THIS

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