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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Clarence-Rockland, ON 1
Montréal, QC 84
Ottawa, ON 10
Toronto, ON 5
Saguenay, QC 1
Gatineau, QC 4
Lévis, QC 2
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Rapide-Danseur, QC 3
Laval, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Longueuil, QC 2
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
La Prairie, QC 2
Burnaby, BC 1
Dollard-Des Ormeaux, QC 2
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
Strathmore, ON 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • JustafanYC
    Justafan (@JustafanYC) reported

    @malorian_arms @Videotron Yes cause everyone is using their cellphones thus the network is congested and slowing down. Imnin the same area and have the same issue

  • freefox76
    Al (@freefox76) reported

    @Videotron @jamie_montreal Same issue in l'ile perrot.. Power stayed on, but Videotron out for >24hrs now..

  • MaxColella1
    MassColella (@MaxColella1) reported

    @AIMforGC Videotron is terrible it's crazt

  • JonahVirtanen
    milliondollionaire🍑 (@JonahVirtanen) reported

    i will be a bit sad if internet has not returned by POE league start. Videotron never again

  • bgervasi
    bruno gervasi (@bgervasi) reported

    I never lost power in my area in saint-Leonard., but @videotron internet and tv, down all day. What is going on,

  • _AdmX_
    Adm_ (@_AdmX_) reported

    @Videotron is it still relevant that the Helix wifi service at home is still out of service. In Verchère, the network has not been available for 24 hours now and my terminal flashes continuously in Green. #Videotron

  • freefox76
    Al (@freefox76) reported

    @Videotron by the time you get around to restoring my internet, I might be weened off of it and just cancel.. Who needs sports and YouTube anyway?

  • meletakos
    NickDarius 🚹 (@meletakos) reported

    @Videotron any updates on service being restored in H3M 1N4 area?

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    I want to see the initial outage reports given to the #CRTC from Videotron, Rogers, Freedom & the wholesalers and resellers. Sad sack f'ing industry.

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Let me check the #CRTC outage website everyone knows of and which Videotron mocked in the secret side-consultation: Nope, nothing shows. Guess everything worked. haha kidding, couldn't load **** from the CRTC site Videotron, Freedom & Rogers wouldn't connect to the ******* net.

  • DonnaRe14021450
    Donna Reed (@DonnaRe14021450) reported

    @Videotron My internet is down as well I didn't get it back do you know when it's coming back on

  • jamie_montreal
    Jamie (@jamie_montreal) reported

    @Workhusband92 @freefox76 @Videotron Hopefully :) I'm still confused about why it even went down when hydro didn't go out though.

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    Bell filed a #CRTC outage report. Just showed for me. Did Rogers? Did Videotron? Did Fido? Did Freedom? Any wholesalers? Any resellers?

  • mohaneappen
    mohan eappen (@mohaneappen) reported from Dollard-Des Ormeaux, Quebec

    @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

  • KUNACHI4
    KUNACHI (@KUNACHI4) reported

    @Rafa30744907 @Videotron No good news, I'm in the West island. I'm the only one in the house with a shity connection with my galaxy. I phones have no network. I don't know if this is a patern with others.They say 80% should have electricity by midnight. Be safe.

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