Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 128
Longueuil, QC 11
Toronto, ON 11
Ottawa, ON 10
Laval, QC 3
Mercier, QC 3
Rapide-Danseur, QC 2
Donnacona, QC 2
Vaudreuil-Dorion, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • soitsdina Dina (@soitsdina) reported

    @Videotron my internet is still down... it's been down since 1pm yesterday. Is it just me or you still are having issues on your end?

  • NoLore Nora Loreto (@NoLore) reported

    @Videotron The outage today put me totally offline -- no data or wifi. I only say there was a bigger issue when I finally got service back. I didn't have any way to look your number up! A text would have been appreciated.

  • Becca_No_Re Becca (@Becca_No_Re) reported

    @Videotron still having issues, have restarted everything multiple times. Prime isn't working, everything else fine. Cannot get through customer support.

  • IntlRoxy Pokerbros Canada (@IntlRoxy) reported

    @Videotron You still have problems or everything is back up ?

  • Naya_0314 Nayaaaaa (@Naya_0314) reported

    Videotron was down yesterday? Why would they do that on a day where I wasn't working?

  • RotiiK RotiiK (@RotiiK) reported

    good everyning twiteter i am drunk @BaileyThe16th ;left early @mitocatria thinks im stupid drunk adn @ClanGoat its like a straight goblin monkey and i just texted my friend about how i feel about her and videotron stopped working ealier today ******* shitbags

  • ImMumenRider SheThinkIDontLoveHer●🇭🇹 (@ImMumenRider) reported

    Imagine tas des examens et ton service d internet cest @Videotron Mega badtrip ca

  • TheJoelEllis Joel (@TheJoelEllis) reported

    Hey @Videotron Tuesday morning im walking into the closet bell or telus or rogers store and ending my service with you guys! 10/10 worst customer service and reception YOU GUYS ARE A JOKE WOULD NEVER RECOMMEND

  • Tundra_Foot Tundra Foot (@Tundra_Foot) reported

    @mimi_saki Are you also Videotron? I had the same issues too...

  • MetalWifeLife Laura Marino (@MetalWifeLife) reported

    @Jamseyyboi @Videotron Same here! What’s going on, Videotron? We tried chat for help but it disconnected. And phone help is out of business hours!

  • y_cupidon (izanagi)⁷ (@y_cupidon) reported

    @fatjuicyheart was over there like damn not again videotron then I realized

  • Oli76363166 Oli🇨🇦🇨🇦🍁🍁 (@Oli76363166) reported

    @Videotron It would be great if you could stop charging me for a service I asked you many times to remove! I've been paying this service for now 2 years for nothing. I am done with this ****. I'm officially filed a complain to Office of Consumer Protection.

  • JanineBertolo Janine Bertolo (she/her) (@JanineBertolo) reported

    @Videotron My service is back online. I’m suggesting that when there’s a widespread outage Videotron could put an automated voice message on the support line to let people know, maybe even when to expect service will be restored, or how customers can be reimbursed for lost service.

  • Jamseyyboi James O'Connor (@Jamseyyboi) reported

    @Videotron Videotron internet service is out again in my area (Roxboro, QC). Have checked with the neighbours as well. Any updates?

  • ctownauxcord Charlottetown Aux Cord (@ctownauxcord) reported

    @getfiscal me I'm mad about videotron being down all across the island of montreal

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