Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 280
Ottawa, ON 26
Laval, QC 13
Toronto, ON 8
Gatineau, QC 6
Orléans, ON 4
Dollard-Des Ormeaux, QC 4
Dorval, QC 4
Rapide-Danseur, QC 4
Longueuil, QC 4
Blainville, QC 4
Castle Gardens, QC 3
Châteauguay, QC 2
Saint-Constant, QC 2
Québec, QC 2
Mississauga, ON 2
Mercier, QC 2
Lachine, QC 2
Port-Cartier, QC 1
Pierrefonds, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Repentigny, QC 1
Saguenay, QC 1
Mont-Royal, QC 1
Vaudreuil-Dorion, QC 1
St-Jean-Port-Joli, QC 1
Sainte-Thérèse, QC 1
Boisbriand, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • RichardBlais12 Richard Blais (@RichardBlais12) reported

    @michaelcoirazza @Videotron Yes i called and there is a problem in Laval

  • GangstHannah Hanner (@GangstHannah) reported

    Videotron cancelled my transfer request because I couldn't accept it via text.... Because they made my phone inoperable while still billing me for "service". Oh, they also hung up on me. So now I'm back on the phone with TELUS to make another transfer request + call to Vidéotron

  • GangstHannah Hanner (@GangstHannah) reported

    I've been on the phone for about 2.5h and I feel like I'm going insane. All the agents and technical people have been super freaking nice, I cannot complain. It's a weird situation and I cannot go back to Videotron's network because I'm legit 6h away by car and that's one way lol

  • weekendrageguy Michael (@weekendrageguy) reported

    @Videotron Crazy how I have had Internet issued for 3 months but cant gain access to my account because apparently you can only have 1 person on a Helix account? Help me understand how trash of a company you are without telling me how trash of a company you are....here you go 1st

  • gregg_lowden Gregg Lowden 🇨🇦 (He/Him, homme) (@gregg_lowden) reported

    @AnthonyLacavera @MobileSyrup It's regional and has to seen beyond bellybutton lint in ON or BC. Videotron in QC, Cogeco in the East. Shaw formerly centre. Telus West. Robellus somewhat majority of larger urban centres. Down to Robell when merger completes.

  • marceldehetre Marcel de Hêtre (@marceldehetre) reported

    @Videotron Problem still not resolved; can’t really use the internet (work, streaming, cloud, email) because you never know when the connection will drop. Going on the third week of this “disagreement” with no end in sight… 🤬🤬🤬 calling won’t do any good “we’re aware of your problems…”

  • Transcanadian Anne Girard (@Transcanadian) reported

    @Videotron Seems you can take money from people's credit cards in seconds but can take weeks to reimburse if you decide not to become a customer. 35, 24, 32 minutes on the phone respectively getting nowhere. #poorcustomerservice #ReadTheFinePrint

  • marissasidel1 Marissa Sidel (@marissasidel1) reported

    @Bell_Support your absolutely ridiculous “customer service” agents have disconnected me twice today after sitting on hold for 30 minutes. This is why I went to Videotron.

  • lekkman lekkman (@lekkman) reported

    @Videotron The zoom option is not on. All other channels are fine. I don't think calling you would resolve the issue. It is clearly not a problem with my equipment/settings. But thanks anyway.

  • GangstHannah Hanner (@GangstHannah) reported

    All I want is for Videotron to accept the transfer request on my behalf since they prevented me from doing it myself. I'm not going to drive 6h and back to type "oui" on a text message. Like wtf is this? @Videotron Actually help customers maybe?

  • michaelcoirazza Michael Coirazza (@michaelcoirazza) reported

    @Videotron is there an internet outage in the Laval area??

  • Nightwings95M Nightwings95MTL (@Nightwings95M) reported

    After review the bill I called the customer service of Vidéotron they changed 4 people and can’t solve the problem it’s a disappointment @Videotron

  • Eversharpe Mathieu Lussier (@Eversharpe) reported

    @Videotron internet down for almost 30 mins now. Why so many service interruptions midday in the past couple weeks. This is the longest though.

  • BTC_Sniper btcsniper (@BTC_Sniper) reported

    Who still pay for T.V. subscription @Bell_Support @Videotron , you basically pay to consume ads, while you can pay premium service on #youtube or #netflix for no ads..

  • jbedfordphoto Joel Bedford (@jbedfordphoto) reported

    @Videotron legit question: have you been on hold with your customer service yet? The first song on your loop is the worst thing imaginable. Please, for gods sake, just mute it or gimme radio. Anything else. Please. #videotron

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