Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 146
Ottawa, ON 11
Longueuil, QC 11
Toronto, ON 11
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Vaudreuil-Dorion, QC 3
Gatineau, QC 2
Donnacona, QC 2
Pierrefonds, QC 2
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Saint-Constant, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • AnthonyBarranco Anthony Barranco (@AnthonyBarranco) reported

    @Bobby_Anguelov do you really need such a crazy router? especially for an apartment? I had a silly default router from Videotron but it works really well. Limited admin sucks though. But if I really wanted, I'd just grab a more modern netgear or linksys routers for cheap.

  • GabBeland14 Gabriel Béland (@GabBeland14) reported

    @FelChocobo @Videotron ... let's say in the worst scenario, services are down until midnight. 1pm to 12. We talk about 11 hours. In a month, there's approx. 720 hours. You're asking for a credit of 1.53% :) ... Again, IF you lose 10 hours of services, which I highly doubt.

  • oddnotnormal oddnotnormal (@oddnotnormal) reported

    @Videotron @GretaLemieux9 #agedlikemilk so much for reliable service. I know it's not your fault as community manager, but this corporate copypasta bullshit does nothing to help. Y'all have enough money to provide semi-reliable service and new technologies without increases. #corporategreed

  • CBergstaller Camille Bergstaller (@CBergstaller) reported

    @MTLDaniel @Videotron It’s been 3h now and I have an exam and no wifi. Thankfully the exam got postponed (because of the outage). But yes they do happen, but don’t upgrade our prices claiming it’s for better services.

  • volumeknob1 The Volume **** (@volumeknob1) reported

    @GastorAlmonte Thanks for nothing for the internet outage @Videotron

  • lapinlapin20 lapinlapin (@lapinlapin20) reported

    @ElephantStoneHQ @Videotron Down here in Westmount, we have online team meeting at 2:30pm🙈 I have to use my data plan to connect

  • Jachavar2 jachavar.python.2020 (@Jachavar2) reported

    @Videotron I'm having problems in Terrebonne! WTF

  • Beerhaze Beerhaze (@Beerhaze) reported

    @GadSaad @Videotron If you have a personal router (not Helix) - login to your router and set the DNS servers to Google 8.8.8.8 and Cloudflare 1.1.1.1 for now. Connecting your computer to the router/modem using an Ethernet cable should also work.

  • BagelofDeath Kim Belair (@BagelofDeath) reported

    The internet is down across Montreal (for Videotron subscribers) and we mostly can’t work without it, but on the plus side, the internet is down across Montreal and we mostly can’t work without it.

  • SereSBTW BLS SereS (@SereSBTW) reported

    @atomikpsd @Videotron Damn

  • aniskouteich Anis Kouteich (@aniskouteich) reported

    @canadiancapers @AdmiralHackbar @Videotron Whenever they fix their problem just go to your wifi settings and set the dns back to automatic

  • RealJoeSoldano Joe (@RealJoeSoldano) reported

    @TheKaufmanShow It was a Videotron outage. Not the "internet" but a server issue. I checked online and there was a workaround. 1) connected to my phone's hotspot 2) logged into my PC's VPN Worked like a charm, but the outage still sucked. I'm staying with Videotron.

  • Vincent___Blain Vincent Blain 🍁 (@Vincent___Blain) reported

    @LykeOnTopp @BaJumVFX @Videotron If you're not a Bell customer, I might look better but as a customer, it's not. I guess you didn't hear about the massive layoff last week.

  • erickdahan Erick Dahan (@erickdahan) reported

    Actually the videotron DNS outage is great, will mean less meetings in the coming hours...right? am I right?

  • runawayyslave aya nakamura stan account 💎 (@runawayyslave) reported

    It’s me pretending that eye too have a problem with videotron so I dont have to work😭

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