Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

Vidéotron users affected:

Report a Problem

Check Current Status

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• angeryfrog (@a9219238918239) reported 44 seconds ago

  @M_Millerman which internet service? I know Videotron Helix went down when QC sent out that alert... also hilarious

• Kevin Thomson (@KevinTh79328517) reported a minute ago

  @pimart206 @Videotron Seriously? Most of the updates have been in French. Got issues?

• Hubert Figuière (@hfiguiere) reported 2 minutes ago

  The only blame the Govt has in Helix being down is their policy in maintaining monopolies in telco/tv distribution. Everything else is Videotron's fault. A primo example of Internet of Turds.

• Steve Faguy (@fagstein) reported 4 minutes ago

  @TheGraceful_1 If you’re tuned to CBS and you’re getting programming that CBS isn’t broadcasting, then it shouldn’t be substituted, and that’s a problem with Videotron.

• Ghilz H (@BigGhilz) reported 5 minutes ago

  @nickbackovic You're forgetting the best part When this played, it caused Videotron's Helix service to crash for a ton of people for several hours. So the message telling everyone to stay home and not have NYE party comes and takes away people's ability to stay home and watch TV

• Deanna (@Deanna30020501) reported 6 minutes ago

  @Videotron Tried and still not working

• Kevin Shum-Lok (@KyofuGames) reported 7 minutes ago

  @fizz_ca Any internet outage at the moment? I've unplugged/replugged, reset to factory and checked the coaxial cable with no success. Sounds like alot of ppl with videotron are seeing outages today.

• DP (@DPAIA11) reported 7 minutes ago

  @Videotron Twice within a week your service shuts down for no reason. What is happening? No internet and no TV?...

• Stranger (@tabarjack) reported 8 minutes ago

  Cut the cord. That's how you fix all @Videotron TV problems, present and future!

• Tovah Novak (@tovahnovak) reported 9 minutes ago

  @Videotron My internet is down too. I don’t have access to ANY channels and my home phone isn’t working 😡

• dave (@dave90468944) reported 13 minutes ago

  @FernandezInk @Videotron Lol They deleted the tweet. *This never happened*

• lawrence bass (@lbass007) reported 16 minutes ago

  @MarieAnick23 @CPFalcone @Videotron That sucks

• Julien Lavigne (@Julien_Lavigne1) reported 18 minutes ago

  @Videotron @Videotron sucks. Their customer service is terrible. I asked to make a change to my service and they basically said "too bad so sad."

• Patrick Thibodeau (@Patrick_Thi) reported 24 minutes ago

  @danmac40 @Videotron Blame Legault with his stupid curfew .. Videotron is not responsible ll

• Patrick Thibodeau (@Patrick_Thi) reported 26 minutes ago

  @DAlisella @Videotron Why cancel Videotron??? It's Legault that send his stupid curfew message to your Helix and crashed your cable ...

Check Current Status