Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• All The News That's Fit To Print (@AllTheNewsThat2) reported 4 minutes ago

  @CBergstaller @Videotron Could be worse. We could be with Bell garbage

• Nadia (@Nadia22812773) reported 8 minutes ago

  @JokeSins @Videotron I’m in West Island and no service

• Joanne Bayly CBC (@baylyjoanne) reported 8 minutes ago

  VIDEOTRON: The biggest cable company in Quebec is experiencing a widespread outage. Videotron says it is experiencing technical problems with some of its services. The company has at least 2-million cable and internet customers in the province.

• Esteツ (@estebanitos7) reported 9 minutes ago

  @videotron is my internet weak, le are you having issues in Quebec?

• Ken Shields (@yarvinator) reported 9 minutes ago

  @Videotron If you know how to change your DNS settings on your PC or router, change it to use 8.8.8.8 for now. DNS services are down... not the internet

• Jean-Nicolas Reyt, PhD (@jnreyt) reported 13 minutes ago

  @Davesdere @Videotron Exactly my issue. I am starting to regret switching to Helix.

• Chris Leroux (@Chrisleroux) reported 26 minutes ago

  @LacassePhilippe @JokeSins @Videotron Really? Holy crap didn't realize it extended that far.

• Steve Faguy (@fagstein) reported 27 minutes ago

  @Videotron Definitely a major DNS problem at Videotron, affecting residential internet and mobile data. The servers are pingable, but not returning any DNS requests.

• OmegaPrimal #BLM Native Life Matter (@TheOmegaPrimal) reported 29 minutes ago

  @Chrisleroux @JokeSins @Videotron my parents live in Marieville and have the same issues.

• Armin Morattab (@arminmor) reported 30 minutes ago

  @Videotron WTF?! Can't WFH!

• Paul Games (@ItsPaulGame) reported 31 minutes ago

  @MitchSchwartzCo @Videotron it's a DNS issue, if you know how you can go on your router and change the default DNS to google's servers (8.8.8.8 and 8.8.4.4) and it will fix the issue

• #GoHabsGo (@Rahrakwasere) reported 34 minutes ago

  @Videotron So that explains why your customer service/ tech support phone lines dont even ring when we call?

• Josyane Godin (@Godin22joe) reported 35 minutes ago

  @JokeSins @Videotron I am Gatineau, and it’s not working either , tried to call Videotron but their phone is not working

• The MethaGamer (@TheMethaGamer) reported 40 minutes ago

  @AdmiralHackbar @Videotron EMG 2926 what’s the username and default password. This POS here I have never been ab’e to log into it. Videotron is the worst company ever I got to endure it at my folks. You guys better get your **** together I’m losing money here dumbfucks...

• P.J. (@PJ86994288) reported 40 minutes ago

  @Videotron Would be nice to get updates and an estimated time when service could be re-established

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