Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 100
Longueuil, QC 10
Ottawa, ON 9
Toronto, ON 9
Gatineau, QC 2
Dollard-Des Ormeaux, QC 2
Donnacona, QC 2
Laval, QC 2
Vaudreuil-Dorion, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • stingraymusic STINGRAY MUSIC (@stingraymusic) reported

    @Slimer31 We are aware of a technical issue affecting this particular Music Video (on Bell & Videotron) and working on a fix. The missing video is: Stop Making Stupid People Famous - Our Lady Peace feat. ***** Riot. Hope this helps :) - The Stingray Customer Experience Team

  • MattHar65517869 Matt Harrington (@MattHar65517869) reported

    Second day in a row on hold @Videotron mobile. Yesterday was 1 hour. Today, it has been 1.5 hours. Listening to the same message about how I can do my transaction on line. They just don't give a damn about the customer.

  • eric_habs Eric 🥃 🇨🇦 (@eric_habs) reported

    @Videotron 3 nights now with all kinds of errors with helix and as well the stuff on my pvr. Fix it now I’m paying for service not this garbage. Never had these problems with fibe

  • Saihtamen Mathias Røyrvik (@Saihtamen) reported

    @chrislesage I'm on Fizz, which is on Videotron and apparently it doesn't support it :/ Not that I have a big need for it, but would be fun to play with.

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @Videotron #Quebec Since replacing Videotron Box for cable (one week), all was great. (TY to your Technician) Yesterday I had no Data, so I called Tech. Support after 2 attempts to fix it with no luck (Sam) told me,my remote is defective. When I asked…

  • VindiMK Eros Vindi (@VindiMK) reported

    @andrehalrumhein @Videotron @Bell Honestly never had a problem really with Rogers, I think I have a good package though

  • ItalianCrazy93 Angelo Lucio Ferrandino (@ItalianCrazy93) reported

    @Videotron are you guys down cause my internet stopped working???

  • mke1138 Mike (@mke1138) reported

    I love how @Videotron customer service agents are so hit and miss. Called last week, got great service. Called today and Xavier told me no less than 3 times to check my bill instead of just answering my ******' question.

  • Julien_Lavigne1 Julien Lavigne (@Julien_Lavigne1) reported

    @Videotron The fact that you don't allow ffwd on network channels is just absurd. I pay for services and the remote you made me buy has a rewind and fast forward button. I should be able to do so. #fail

  • TalbotCaroline1 Caroline Talbot (@TalbotCaroline1) reported

    @Meghann_88 @Videotron I am in Longueuil and Helix Internet has been down for 1 hour.

  • like_it_is_99 Just Some Guy (@like_it_is_99) reported

    @dominicgrenier @Videotron They should call this service HELSHIT and not HELIX...I've had it since launch. Went well for the first couple of years. Now it is crap.....guess I'll play yo yo again and go back with Bell (painful) and then switch back in a couple of years. LOL

  • clogicca Steven (@clogicca) reported

    @Videotron @VideotronDiv wtf man, My dvr just rebooted for a stupid update while stuff was being recorded! that's just dumb 🤬

  • mtl2021 tony (@mtl2021) reported

    @Bell what a JOKE called the support and got transferred 8 times!!! At the end someone will call you back. Serious the prices of services keeps on going up for BS crap!!! #tva #videotron

  • TQ_Mills Taylor (@TQ_Mills) reported

    @Videotron you guys are the worst just FYI

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @Milnoc @joshnet @Videotron It cut out because the Chinese government guy listening in on you pressed « pause » because he had to go pee :-) have you tried disabling the useless 5G thing and sticking to LTE?

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