Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 87 |
| Toronto, ON | 10 |
| Ottawa, ON | 6 |
| Gatineau, QC | 4 |
| Longueuil, QC | 3 |
| Rapide-Danseur, QC | 3 |
| La Prairie, QC | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Mont-Saint-Grégoire, QC | 1 |
| Drummondville, QC | 1 |
| Laval, QC | 1 |
| Matane, QC | 1 |
| Saint-Basile-le-Grand, QC | 1 |
| Saint-Jude, QC | 1 |
| Lévis, QC | 1 |
| Vaudreuil-Dorion, QC | 1 |
| Burnaby, BC | 1 |
| Pointe-Claire, QC | 1 |
| Granby, QC | 1 |
| Boisbriand, QC | 1 |
| Strathmore, ON | 1 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Marie Smith 🇨🇦
(@mestoulouse) reported
@j_gp93 @Videotron Had that problem in Gatineau last night…..unplugged everything and it came back on. Sometimes it just needs to reset.
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Kavan Young
(@kavanyoung) reported
@j_gp93 @Videotron I'm in Aylmer and have zero internet but full cell service.
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Dr. Sam
(@DrSamTheDentist) reported
@Videotron Even before the storm support was suggesting a repair time of over a month. Now that the storm has happened I am certain any claims of service disruption will be blamed on the storm.
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Stephanie Vicente
(@StephyVicente) reported
@Videotron is there still an outage in my Area? J9A ... The Helix light is white in front and the ethernet is orange but the wifi doesn't show up as an option for me to connect to at all. Doesn't even appear.
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Stephanie Vicente
(@StephyVicente) reported
@Videotron No service here in J9A still
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sultanese
(@sxltanese) reported
@Videotron Hello I haven’t regained my service
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jerr
(@xAzentium) reported
@Bell_Support Can yall do something my moms been without internet and she has 3 kids under 14 since 10am yesterday do something or we are going with @Videotron the best internet company recommended that cares about customers and I suggest others as well!!! If they can’t fix this nonsense
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Vixprd
(@vixprd) reported
@Videotron Internet is still down for me in J9J - can you help me validate if it’s due to the storm?
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Shawn Fournier
(@ShawnF1998) reported
@Videotron Hélix for me has been having interruptions with the internet days before the power outage, already messaged you guys I’m waiting for a response.
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Weap
(@VengeanceLG) reported
@Videotron Why is my internet still not working ffs
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Ekin0x
(@TheRealEkin0x) reported
@j_gp93 @Videotron I never lost power, but my videotron connection decided to stop working this morning. Nothing since
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Draco
(@Draco36244815) reported
I swear i don't recommend @Videotron they have the worst customer service. One of they're agent's disconnect my services while i was on the phone with him ! Lol they have this hang up on customers culture !
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Matt Britton #BattleOfAlberta #FireItUp
(@_MattBritton_) reported
@Videotron is there a current Helix Outage ? Ive tried calling you and your customer service line doesnt even work.
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Eli ૮ • ﻌ - ა
(@kittycatlvr4vr) reported
@lux1trick yeah and my data didn’t work cuz I have ****** service from videotron
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Rob Macfarlane
(@robmacf) reported
@Videotron Power is restored, but no cable Internet at postal code J9B. Any idea when service will be restored? TIA.