Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 82 |
| Toronto, ON | 9 |
| Ottawa, ON | 6 |
| Longueuil, QC | 6 |
| La Prairie, QC | 2 |
| Rapide-Danseur, QC | 2 |
| Gatineau, QC | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Donnacona, QC | 2 |
| Laval, QC | 2 |
| Saint-Jude, QC | 1 |
| Lévis, QC | 1 |
| Vaudreuil-Dorion, QC | 1 |
| Burnaby, BC | 1 |
| Pointe-Claire, QC | 1 |
| Granby, QC | 1 |
| Boisbriand, QC | 1 |
| Strathmore, ON | 1 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Paul Lorentz aka Scurvy 🇵🇱🇨🇦
(@PaulScurvy) reported
@Videotron bad day for full network outage I would say. Internet, phone, tv & cell network. Can’t even call your support. Go 2021 ftw
-
kate18
(@kate18) reported
@FernandezInk @Videotron I have the same problem 😑
-
Coach A | AllisonEthier.com
(@AllisonEthier) reported
@ra_choux @Videotron Mine is down too.
-
Chuck from 🇨🇦
(@chuckfromcanada) reported
@Videotron @Do8qThi DO YOU HAVE AN ENGLISH MESSAGE TOO?!!! I AM FURIOUS. NO MESSAGE TO ENGLISH CUSTOMERS. WTF IS GOING ON WITH MY HELIX
-
Mymmi💙
(@mymmi23) reported
@Videotron can you guys fix the #helix system? Don’t since the alert
-
I wish Nicolle Wallace followed me 🌊🇨🇦 ✡🌊
(@GopBelieveme) reported
Any other Videotron subscribers lose TV? My Helix is down, their support is closed, there is a curfew here. Do I just go to sleep I planned on relaxing with some TV tonight. This sucks @Videotron, you owe me for this!
-
寝ぼけた主任に候
(@jona_sapporo) reported
@Videotron I think we know that already. Now when fix?
-
Sam Cote
(@CeleanDion) reported
@Videotron Helix not working ???
-
Peter 🇬🇷
(@ppanagopoulos11) reported
@Videotron fix your ****. Helix went down after the stupid emergency alert
-
Ruth Fernandez
(@FernandezInk) reported
@Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!
-
Stephan
(@StephanKaz) reported
Let's go @Videotron @Helix FIX THAT ****!
-
Marcan⚽️
(@marcan88) reported
1h45 pour ramener le service Videotron. Clock is ticking ! #Infoman #ByeBye
-
Ide Cyan
(@ide_cyan) reported
@Videotron Helix is down here too.
-
Gerry
(@GTums) reported
@StephanKaz @Videotron @Helix Wtf is this. The alert remidning us to stay at home killed my TV service? Ma che cazzo
-
Nicolas Duval
(@Nicolas07521469) reported
@Videotron How long should it take to get service back ???