Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 175 |
| Ottawa, ON | 16 |
| Longueuil, QC | 11 |
| Laval, QC | 5 |
| Toronto, ON | 5 |
| Mercier, QC | 5 |
| Vaudreuil-Dorion, QC | 4 |
| Rapide-Danseur, QC | 3 |
| Gatineau, QC | 3 |
| Pierrefonds, QC | 3 |
| Donnacona, QC | 2 |
| Québec, QC | 2 |
| Saint-Constant, QC | 2 |
| Orléans, ON | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Repentigny, QC | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Châteauguay, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Domi
(@italianstar88) reported
@Videotron I can understand not having service for 2-3 days after the storm…but now, this is just stupid. And the sad part is, you’ll probably still fully charge everyone at the end of the month. Also, try sending us customers more than 1 update a day without some BS stats. Thanks/Merci!
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Sahar - زن زندگی آزادی #MahsaAmini
(@Saharharhar) reported
@Videotron NDG, H4A, Helix internet went down Wednesday 11:45PM (no power outage) and has been down ever since. Just in time for my long weekend when I'm stuck @ home with a sprained ankle on crutches. Thanks a lot. 90%? Literally everyone I know who's w/you guys is without wifi
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Paul Schwartz
(@pss999) reported
@JeanSeb84085073 @Videotron Yep, I’m also H8T and also down this morning after having it back all day yesterday 🙄
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Ricardo Alonso
(@richblackhat) reported
@fizz_ca #Fizz @Videotron #montreal #blackout My wifi is down! and i spent all my data during the 4 day blackout, now i have power but not wifi and i dont have a lot of data to deal with your chatbots ! h3n 2n2 my ref code PHUPR please do something!
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mabis - 🐳 spoutible.com🇭🇹🇨🇦
(@HMALDprayers) reported
@Videotron The lies are worst!
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bernard wolf
(@bernardwolf) reported
@AzemOfLight @Videotron Wtf does being a boomer have to do with it, jerk!
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TechWithPets
(@KittiesRules) reported
@Videotron 90%? Where? Not where I live, in villeray in the H2P. Never though I would be looking at the competitions but I am looking because no I cannot work from home using my cell phone I need my computer to have access to the internet.
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Deb White
(@debbieabo) reported
What’s happening with @Videotron & @fizz_ca? Finally got wifi back yesterday for a couple of hours only to have it off again. Funny they seem to be the only provider with a problem
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Brian Mahoney @Brian_Mahoney@mas.to
(@_BrianMahoney) reported
@FidoSolutions So in the 4.5 years when my bill didn't change, Fido made no "network enhancements"? It wasn't until Rogers took over Shaw and you had competition from Videotron that you decided to spruce things up a bit? Incredible timing, I must say.
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Dylan
(@d_y_l_a_n_l) reported
@Videotron internet service returned to H3W last evening, but it’s down again this morning. Will it be returned before the workweek?
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AIDEN
(@aidenmtl) reported
@Videotron can you confirm an outage in old port? H2Y 2V1. We were not impacted by the ice storm - never lost power but have had no internet since last night. @Videotron
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AIDEN
(@aidenmtl) reported
@Videotron can you confirm an outage in old port? H2Y 2V1. We were not impacted by the ice storm - never lost power but have had no internet since last night.
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Melanie
(@MelanieG66) reported
@Videotron Sure 90%… I’m in Dorval and no one here has it and most of the West Island as well. I’ve had power but no internet. Get your crap together and get my internet back.
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Cristiana
(@chris_tud) reported
@Videotron Still not working in Pincourt! Terrible! Cell service was down, now wi fi!
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Jean Sebastien Leclerc
(@JeanSeb84085073) reported
@Videotron Down this morning in H8T, came back for only 8 hrs yesterday