Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

Less
More

videotron Hero Image

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 255
Ottawa, ON 28
Laval, QC 11
Toronto, ON 7
Gatineau, QC 5
Orléans, ON 4
Dollard-Des Ormeaux, QC 4
Longueuil, QC 4
Castle Gardens, QC 3
Dorval, QC 3
Vaudreuil-Dorion, QC 2
Châteauguay, QC 2
Saint-Constant, QC 2
Québec, QC 2
Rapide-Danseur, QC 2
Mississauga, ON 2
Mercier, QC 2
Lachine, QC 2
Blainville, QC 2
Beloeil, QC 1
Sherbrooke, QC 1
Port-Cartier, QC 1
Pierrefonds, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Repentigny, QC 1
Saguenay, QC 1
Mont-Royal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • NotPrinceF Prince (@NotPrinceF) reported

    @LuchyMTL @Videotron It’s been out for me since 12 am last night makes no sense power hasn’t gone out but somehow the wifi is not working

  • VOID65300665 VOID (@VOID65300665) reported

    @Videotron . Internet is gone once again. Hope to get money refunded with all those issue.

  • AlsoKnownAs_AA Algis Akstinas (@AlsoKnownAs_AA) reported

    @JJ_McCullough Foreign help or homegrown competition, issue is in barrier of entry. Need $5B to enter the market and serve 50% population. After this merger Canada will have 2.85 national wireless networks (Bell+TELUS, Rogers and Videotron+Freedom). Open them up for competition. Go Full #MVNOs.

  • Death7Conqueror Death The Conqueror (@Death7Conqueror) reported

    @DeadByBHVR (1/2) Good morning and Merry Christmas ! My internet(Videotron) has been down since yesterday morning (~10:00 MTL time on the 24th) which has made it impossible for me to log into the game to play and redeem my daily gifts.

  • AshveerGolam Ashveer golam (@AshveerGolam) reported

    @Videotron no internet for 48 hours. Technical department doesn’t know when the problem is going to be fixed or doesn’t know how to articulate the nature of the issue in detail. We want updates before switching our Internet Service. (Haven’t been able to work from home)

  • MichelFeria3 Michel Feria (@MichelFeria3) reported

    @fizz_ca I would like to know if the videotron clients or from others companies have the same issue as you, in my case no internet since 7:30 am so more than 15 hours without internet... no good 😞

  • Co_Piloter The CoPiloter (@Co_Piloter) reported

    @denesrothschild @PMan71 @CompBureau Obviously, because Videotron IS a competitor of Freedom. One less telecom is terrible for all of us.

  • altleft_eastend Alt-Left EastEnder (@altleft_eastend) reported

    @CPComm @MrWickDoe @alexposadzki Rogers Cable and Shaw don't have overlapping service areas. Blue shirt or red shirt the coax cable markets are unchanged. To close Videotron has agreed to provide wireless AND wholesale wireline to facilitate bundling. Videotron will need to PoP every market like TekSavvy. (1/2)

  • WMichaelOsborne Michael Osborne (@WMichaelOsborne) reported

    There are two big problems with the @CompBureau position. (1) The original deal will not, cannot, happen: the parties have entered into binding agreements to sell Freedom to Videotron.

  • Seagull_Prime Eric Bruneault (@Seagull_Prime) reported

    Hey @Videotron did you try turning on and off your services just to see if it working #videotronIT #support

  • PatrickPio1 Patrick Bourke (@PatrickPio1) reported

    @Videotron, I have been without cell service all day. Is there an outage and if so, have you any idea when the issue will be fixed?

  • LeSeanMTL Coffee & Wingtips (@LeSeanMTL) reported

    @virginmedia Just transferred my mobile from Videotron to Virgin and no service! I never had outages with @Videotron and before I even was hooked up with Virgin, no service. Is it normal for Virgin to have constant outages? This is Canada and we expect major snow storms….

  • Raysterz . (@Raysterz) reported

    @Videotron hi there I’m in Pierrefonds and haven’t had service since last night,do you know when it will be restored?

  • fagstein Steve Faguy (@fagstein) reported

    - If Shaw doesn't think it could work as a multi-service telecom company in B.C. and Alberta, why would we expect Videotron to be successful as just a wireless provider without a cable network for bundled services? (Yes it has VMedia, but is that really sufficient?)

  • amelieeve Amelie-eve seguin (@amelieeve) reported

    @Videotron Why did it just go down now in Vaudreuil-Dorion...we had it earlier and we have power

Map Check Current Status