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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 83
Toronto, ON 7
Sherbrooke, QC 2
Clarence-Rockland, ON 1
Ottawa, ON 8
Saguenay, QC 1
Gatineau, QC 4
Lévis, QC 2
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Rapide-Danseur, QC 3
Laval, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Longueuil, QC 2
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
La Prairie, QC 2
Burnaby, BC 1
Dollard-Des Ormeaux, QC 2
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • KevinTh79328517
    Kevin Thomson (@KevinTh79328517) reported

    @pimart206 @Videotron Seriously? Most of the updates have been in French. Got issues?

  • gimme5bees
    #removelegault (@gimme5bees) reported

    @francoislegault congratulations on further ruining peoples' new year's eve: your idiotic hijacking of the emergency message platform crashed a bunch of videotron terminals. a perfect symbol of everything you have thus far "achieved"

  • dave90468944
    dave (@dave90468944) reported

    @FernandezInk @Videotron Lol They deleted the tweet. *This never happened*

  • Patrick_Thi
    Patrick Thibodeau (@Patrick_Thi) reported

    @danmac40 @Videotron Blame Legault with his stupid curfew .. Videotron is not responsible ll

  • lilmike_inter
    Mike C (@lilmike_inter) reported

    @Videotron people pay a ridiculous amount of money for your horrible service. Everyone is locked in at home and now even television is taken away from us all because of a stupid government alert for a curfew WE ALL KNOW ABOUT. Bullshit

  • kamitsis_leon
    Leon Kamitsis (@kamitsis_leon) reported

    @Videotron It's not working 😢

  • LoveThePlateau
    Marion Bialek (@LoveThePlateau) reported

    @Videotron Works! Finally!! Was a very disturbing experience. We are all already stressed and confined. Losing TV service on the 31 December is simply unacceptable.

  • unicorna_shawn
    Unicorn Shawn (same Horn, different year) 🦄🌈💅🏼 (@unicorna_shawn) reported

    @NorthenResister Videotron sucks rocks. The alert came after 6pm

  • Julien_Lavigne1
    Julien Lavigne (@Julien_Lavigne1) reported

    @Videotron @Videotron sucks. Their customer service is terrible. I asked to make a change to my service and they basically said "too bad so sad."

  • CourageDR
    TuSpock Shakur (@CourageDR) reported

    @Videotron First Betty White and now my Helix Videotron signal went down. Your move 2021….your move

  • GangstHannah
    Hanner (@GangstHannah) reported

    @Pioldes @robrousseau Apparently Videotron users got this **** on their tvs and it even broke Helix for a bunch of people. Fun times in Kebek

  • GoODxOodS
    GoODxOodS (@GoODxOodS) reported

    @Videotron NO WE DON’T UNDERSTAND WHY ITS ONLY HAPPENING TO VIDEOTRON CUSTOMERS. WHEN YOU KNOW THE PROBLEM YOU CAN RESOLVE OTHERWISE YOU’RE JUST BULLSHITTING EVERYBODY. ITS NOT THE END OF THE WORLD BUT IT SURE SHOWS HOW SERIOUS YOU GUY’S ARE.

  • hfiguiere
    Hubert Figuière (@hfiguiere) reported

    The only blame the Govt has in Helix being down is their policy in maintaining monopolies in telco/tv distribution. Everything else is Videotron's fault. A primo example of Internet of Turds.

  • tovahnovak
    Tovah Novak (@tovahnovak) reported

    @Videotron I don’t have internet or a home phone either. All my services are down 😡

  • sylviafit
    Sylvia Tremblay (@sylviafit) reported

    @Videotron It's not working

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