Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 243
Ottawa, ON 25
Laval, QC 10
Toronto, ON 8
Gatineau, QC 5
Longueuil, QC 5
Rapide-Danseur, QC 4
Mercier, QC 4
Dollard-Des Ormeaux, QC 4
Saint-Constant, QC 3
Pierrefonds, QC 3
Vaudreuil-Dorion, QC 3
Dorval, QC 3
Repentigny, QC 2
Saint-Jérôme, QC 2
Orléans, ON 2
Châteauguay, QC 2
Castle Gardens, QC 2
Lachine, QC 2
La Prairie, QC 1
Pickering, ON 1
Buckhorn, ON 1
Beloeil, QC 1
Sherbrooke, QC 1
Québec, QC 1
Port-Cartier, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Saguenay, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • hypercubedan hypercubedan (@hypercubedan) reported

    @Videotron @Videotron #helix #videotron your call center numbers are not working either. Getting an all circuits busy message.

  • Nicolas07521469 Nicolas Duval (@Nicolas07521469) reported

    @Videotron How long should it take to get service back ???

  • Cynner121 Cyn Cynner (@Cynner121) reported

    @Videotron Helix was sold to me as a better technology and I’ve had nothing but trouble ever since. What a scam!!! Thank god for Netflix, PK is just another BSer.

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    On demand is working. Live TV is not. Use voice command to find show. #helix @videotron problem is still not working for for live TV. #fixit

  • KarineGHG Karine Hains (@KarineGHG) reported

    @steflang1972 @Videotron Strange that they didn’t **** it up for Bell dont you think?

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @THEBEAMbox @Videotron @Do8qThi i did but infuriating i have to. new years eve , couvre feu and now no frigging TV...piece of **** company.

  • charley2223 charley222 (@charley2223) reported

    @Videotron tv is down after the alert

  • iEricPoulin Eric Poulin (@iEricPoulin) reported

    @Videotron Some...? More like thousands.... We can't even reach you Website, all your phone lines are down.....

  • wugz Ian (@wugz) reported

    @Videotron Such a stupid excuse! What does an alert have to do with your helix service?

  • ppalxn Phillip Alexander (@ppalxn) reported

    @FernandezInk @Videotron Every Helix user should call Videotron asking fir non service refund

  • ComtoisMike Mike (@ComtoisMike) reported

    @HugoSham @Videotron This service is absolute garbage on this day and this hour.

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron Couvre feu no family and now no frigging TV service....useless province useless company.

  • danmac40 Daniel McMahon (@danmac40) reported

    @Videotron We should all get a discount $ for this terrible service

  • lkcre8s Lynn King 🇨🇦💎🙌🚀 (@lkcre8s) reported

    @videotron Get your **** together! Do we get a rebate for no channels?

  • EAGolfSport1 Eddie.A.GolfSport (@EAGolfSport1) reported

    @Videotron Fix this ****.

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