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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 53
Ottawa, ON 4
Sherbrooke, QC 1
Vaudreuil-Dorion, QC 3
Gatineau, QC 1
Toronto, ON 1
Québec, QC 2
Longueuil, QC 1
Clarence-Rockland, ON 1
Laval, QC 1
Kirkland, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • AlexSte49374492
    Alex Stevens (@AlexSte49374492) reported

    @ReclaimTheNetHQ I'm not hearing much opposition from the major internet service providers like Bell, Rogers, Telus, Videotron, Cogeco, Eastlink in regard to bill c-22. So I guess they are all in?

  • ChickenPoutine
    Crab Navi 🦀 (@ChickenPoutine) reported

    *Some people would say I never had 18/18 because I don't have the Videotron Centre.

  • somaeck
    James Somaeck (@somaeck) reported

    To end this thread, I'd ask @Videotron: 1) Is there a plan to implement #eSim? Don't simply say it's not available -- we know that! The question is whether there is a plan? 2) If "yes" to #1, what is the timeline to rollout? Saying it's a "non-issue" just doesn't cut it. 9/9

  • erickdahan
    Erick Dahan (@erickdahan) reported

    @JonFraserTF @TELUS They are all terrible. Bell, Rogers (blech)...now you are telling us Telus. Videotron in QC is ok, not the best deals, but business line service is decent.

  • mattCH_
    𝖊𝖒𝖔 𝖒𝖆𝖙𝖙 (@mattCH_) reported

    Two straight days @Videotron internet is down. Clown service.

  • WinterBourneTO
    Winter (it/that) 🇸🇰🇨🇦🇺🇸 (@WinterBourneTO) reported

    please & spank youuu @FreedomMobile🧡 @Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. Thats evident in ur plan prices which have gone up but DAMINT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!

  • alxclrk
    Alex Clark (@alxclrk) reported

    I'm on a train from Toronto to Montreal, and I can't believe we can't get reliable internet for the entire trip with VIA Rail. Onboard wifi dropping constantly and even Videotron's network has terrible coverage over the entire ride. Really wish they could use Starlink somehow.

  • girouard108
    Yves (In Memory) & Sylvia. G. (@girouard108) reported

    @alphalink @TartanTragic @FringeViews Nice. Mine is still the original from when the house was built 1931. Have to use Videotron, but I will NEVER get rid of it. Ditched my cell & never will own another. I do not care how difficult they make it, for me. Cheers neighbor !

  • DavidLabelle3
    David Labelle (@DavidLabelle3) reported

    @koodo No issue with Fizz (Videotron)

  • boursouvie
    Jean Laroche (@boursouvie) reported

    Anyone here has audio problems with @CNBC linear TV (Vidéotron is my internet provider)?

  • unacceptedTOON
    Mad Treelivin’ (@unacceptedTOON) reported

    @FreedomMobile @jjlad943674 No no. It’s true. The service has gone down hill since videotron took over

  • LarryFishermang
    LarryFisherman (@LarryFishermang) reported

    @Bell, you really need to start offering better internet packages if you want me as a customer. 5mb download and 680kb upload for 60$ a month is crazy, I'll stay with videotron

  • DonaldVinh
    Don Vinh (@DonaldVinh) reported

    Anybody else’s @Videotron service 💩 ??? The feed is choppy. @BellSTC : do you have this issue ??

  • somaeck
    James Somaeck (@somaeck) reported

    I reached out to @Videotron today to inquire into contractual penalties for ending the services I have with them. I have no qualms with the product - it has been pretty good. #eSim and unified billing though are not available. A thread on what went down... 1/9

  • BrodeurAZ
    Marc Brodeur (@BrodeurAZ) reported

    @N_A_Waller @HockeyScribe @AZadarski Pretty sure the Nordique’s issue was primarily le colisee. It was too small for the NHL. The new videotron centre is an NHL sized rink.

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