Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 136
Ottawa, ON 11
Longueuil, QC 11
Toronto, ON 11
Rapide-Danseur, QC 4
Mercier, QC 4
Laval, QC 3
Gatineau, QC 2
Donnacona, QC 2
Vaudreuil-Dorion, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Math_Belair Ducharme/saison 22-47 (.319) (@Math_Belair) reported

    @longleysunsport My cable distributor in Quebec (Videotron) does not let CTV/TSN by-pass the NBC signal. #SmallWins

  • GaetanoTermin19 Gaetano Termini (@GaetanoTermin19) reported

    @Videotron How much longer before you fix the problem

  • GeraldPrezeau Gerald Prezeau (@GeraldPrezeau) reported

    @Videotron my helix internet and television have been going on and off all morning is there a problem on Montreal West Island?

  • Julien_Lavigne1 Julien Lavigne (@Julien_Lavigne1) reported

    @Videotron After only 60 days of service, I want to downgrade my TV package. But am told I will lose my rebate and the bill will be more? And since you don't rent terminals, I would need to pay off 22 months if I cancel TV? You pushed me into a corner! #fail #terrible #videotron

  • AGRBuilds Alex (@AGRBuilds) reported

    @Videotron @lori25986007 Your network is down it’s not individuals.

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @Videotron internet down yet in Saint-Laurent. Third time in less than a week.

  • SXGlory Sam Glory (@SXGlory) reported

    @Videotron The support section had been beyond useless. There is nothing about the specific issue I am having. Is your management specifically issuing you instructions that's wasting customer time? I'd appreciate if you can provide more information on the outage and it's impact and time.

  • Things_I___Hate Things_that_I__hate (@Things_I___Hate) reported

    @Videotron Yo Are you shitting me? How long do I have to wait? The service was down from last night. Don't you have a ******* monitoring system?

  • KoDAlexander KoDAlexander (@KoDAlexander) reported

    @Videotron Could you Check the status of internet/TV in my area? Everything seems to be down now... Everything was fine until I went to sleep at 230am in the Hudson/Saint-Lazare area. Thanks

  • ACarlomusto angie tarantini (@ACarlomusto) reported

    @Videotron we are having trouble with internet connection in Rivières des Prairies Montreal no internet connection! Will this be resolved soon?

  • Bucs_Fan_MTL RememberDaTightOnes (@Bucs_Fan_MTL) reported

    @lori25986007 @Videotron Mine too is down in boisbriand

  • Shahsavarani Arash Shahsavarani (@Shahsavarani) reported

    @Videotron Funny enough I wasn't the 9ne asking for English speaking Rep. After 1h of getting bumped, a French speaking rep helped fix the billing and now on for 1h40 to update plans. Something that should have taken 30min. Took over 2h. Thank goodness for the rep in Customer Relations.

  • FurstWonder FURST (@FurstWonder) reported

    NEVER use Fizz, how I paid for my internet and they still cut me off, been three days w/o wifi for no reason, no one can answer or fix the problem because it’s all robots over there #fizz #videotron @Videotron @MobileFizz

  • phosfiend Richard E Flanagan (@phosfiend) reported from Montréal, Québec

    @Videotron internet seems to be down for folks in Hudson/St lazare

  • jerkinjeffreyt1 jerkinjeffreytoobinhand (@jerkinjeffreyt1) reported

    @Videotron my electricity is work my fine, however, my internet service is not.. is there an outage in Blainville?

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