Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 149 |
| Longueuil, QC | 12 |
| Toronto, ON | 11 |
| Ottawa, ON | 10 |
| Mercier, QC | 5 |
| Rapide-Danseur, QC | 4 |
| Laval, QC | 3 |
| Vaudreuil-Dorion, QC | 3 |
| Gatineau, QC | 2 |
| Donnacona, QC | 2 |
| Pierrefonds, QC | 2 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
| Québec, QC | 1 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Repentigny, QC | 1 |
| Saint-Constant, QC | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Dwayne Winseck
(@mediamorphis) reported
Another key point: who believes that Rogers being able to pick a replacement for Shaw's Freedom Mobile, ie Videotron, and then do what it needs to help foster Videotron as a strong competitor? This is fantasy & fiction, paraphrase y'day's brutal ruling by the FCA.
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Ismael
(@Ismatrak) reported
.@Bell just got a 500CAD bill for 5 days of travel, Wifi calling is a racket with you guys, never had this issue with @Videotron or my friend, who activated his exactly like me, with @Fidomobile. Vacation ruined like the Chichen Itza pyramid I went to see.
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Mark Goldberg
(@Mark_Goldberg) reported
The #CRTC rulings on Negotiated Agreements call for filing them on the public record. I wonder if the complaint about the Rogers - Videotron agreement is premature, given that until the deal closes, just as a matter of law, does an agreement even exist to be filed? Lawyers? 3/6
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@apukwa@mstdn.ca (Scott M.)
(@apukwa) reported
@fanCRTCProfling TekSavvy may have made a strategic error by using a single Part I application for both EBox and Videotron. Could allow the minister to muddy the waters "There's a separate issue with both Bell and Rogers playing out...". If the end result is Videotron's deal = tariff rate, 🎉
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Juliana C 🏳️🌈
(@juycer) reported
@Videotron Yeap, I was connected to 5ghz network, I changed to 2.4 and it’s a little better. I’ve been complaining for a long time, but due to my wife’s name in the contract, when I try to confirm the identity, you guys says that it can’t be confirmed.
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Commissioner Miner
(@fanCRTCProfling) reported
And since Videotron is "facilities based" (heh) Videotron will save the day when Rogers goes down, right? RIGHT?
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Hank Smythe 🇺🇦
(@HSmythe10) reported
@AnthonyLacavera Only in socialized Canada should anyone but the owners decide whom they should sell to. FYI the Crown can direct divestiture but not pick the receiving buyers. @Globalive never stood a chance against the size of @Videotron.
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Dwayne Winseck
(@mediamorphis) reported
@kaplanmyrth @TekSavvyBuzz He calls on @FP_Champagne to w/hold his decision on the spectrum license transfer to Videotron until the #CRTC rules on TekSavvy undue preference complaint. 2/
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Brad Coates
(@BradCoates) reported
What happens to Shaw's wireless spectrum in the Rogers acquisition? How will Videotron maintain service for Freedom's customers if they lose it? Will it be through a roaming agreement with Rogers b/c that would be ridiculous Any insight? @peternowak @Bryson_M @AlsoKnownAs_AA
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bryson
(@Bryson_M) reported
The Competition Bureau's position on the Rogers-Shaw-Videotron deal illustrates the Kafkaesque reasons why Canadians won't benefit from either increased facilities or service-based competition. The CB complains that Videotron would rely on a competitor to provide services.
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BrushyHat
(@Deadly_JSay) reported
@juycer @Videotron This happened to me when I was living in a place where all the places were piped through a single fiber and you could experience slowdowns at peak usage times. It really sucked tbh because nothing can be done and it's hard to blame them as you don't have proof. Network topology!
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SJ 🤷♀️
(@SarahJaneMorris) reported
Trying to help my mom adjust her @Videotron mobile, cable and internet settings and I have never in my ever living years using internet websites had such an incomprehensibly terrible, topstitch turbo, mind meltingly non sensical UX experience in my whole damn life. shame on you!
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YurkshireLad
(@yurkshirelad) reported
I don't like @Videotron anymore. I ordered three phones. Received two with new plans. My old contract is still in place, and their invoice is so complicated I can't tell what's what. Not the first time we've had problems, but other companies are the same. #sigh
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Sean Lapalme
(@TheGraceful_1) reported
@Videotron why are you so garbage at sim sub. Missing nfl playoffs because you guys are asleep at the switch.
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SJ 🤷♀️
(@SarahJaneMorris) reported
Trying to help my mom adjust her @Videotron mobile, cable and internet settings and I have never in my ever loving years using internet websites had such an incomprehensibly terrible, topsy turvy, mind meltingly non sensical UX experience in my whole damn life. shame on you!
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