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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 3
Montréal, QC 44
Ottawa, ON 6
Richmond Hill, ON 1
North York, ON 1
Sherbrooke, QC 1
Vaudreuil-Dorion, QC 1
Gatineau, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • tgirliebri
    Bri 💖🏳️‍⚧️ (@tgirliebri) reported

    And all 3 also operate under their own names So you got a total of 9 different carriers, but in reality it's actually 3 Videotron, Freedom, and Sasktel are the only independent cell providers in Canada There was MTS (Manitoba Telecom Service) but Bell took them over in 2017

  • RiouxSVN
    RiouxSVN (@RiouxSVN) reported

    Update on the ongoing outage: power is restored, but our network provider (Videotron) still has issues with the power outage. They did not provide an ETA yet.

  • WinterBourneTO
    Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported

    @FreedomMobile @Videotron @Quebecor Well you can access my account all you want but it’s an issue on your end, not mine. It’s most likely a tower issue or something. Idk. I don’t work for the telecoms. I have great reception on many of the side streets connecting to Quebec as I drove many of them but not all.

  • grcAffiliate
    Event_201_Prophecy (@grcAffiliate) reported

    @Videotron YOUR APP DOESNT WORK YOUR APP DOESNT WORK!!!!!!

  • ChickenPoutine
    Crab Navi 🦀 (@ChickenPoutine) reported

    *Some people would say I never had 18/18 because I don't have the Videotron Centre.

  • alliareault
    Scale (@alliareault) reported

    @MarkJCarney 15 min city model lacks adequate internal regulatory mechanisms. Vidéotron breaking CRTC & own regs by allowing unauthorized personal internet/tv account at my location Agora /Villa in Gatineau. Centurion failing to uphold its responsibility as service facilitator.

  • Jeanmat_
    Jeanmat (@Jeanmat_) reported

    And it doesn't just kill it for the device, but for the entire network. **** is dumb. Maybe I'll need to get a third party router idk. Very under documented issue, wasn't an issue with Videotron/Fizz.

  • Shawna_not_Sean
    Shawna McLean (@Shawna_not_Sean) reported

    What a day, I'm going to have today! There's a problem with my father's TV I need to solve a problem before the gray cup 🤯 talk about stress 🤬😔 #GreyCup #videotron

  • monkski252
    🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported

    @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

  • Sachtradamus
    Sacha Lempka (@Sachtradamus) reported

    Hey @Videotron , please fix your feed on the Golf Channel. It is supposed to be showing day 1 of the Ryder Cup and it is showing an old Documentary instead. Thank you in advance.

  • Marigakaa
    ⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported

    @DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS

  • DavidLabelle3
    David Labelle (@DavidLabelle3) reported

    @koodo No issue with Fizz (Videotron)

  • Misats1
    Thomas S 🇮🇷🦁 (@Misats1) reported

    @Hedzer15 @MelissaLMRogers No problems as of yet. It's mostly for watching TV. With my old provider, Videotron, the signal was down once or twice a week.

  • Annwatson29
    Ann 🇨🇦 (@Annwatson29) reported

    @Lucky_NUM13 @Videotron Same here. For SN, TSN not working.

  • mediamorphis
    Dwayne Winseck (@mediamorphis) reported

    @Bryson_M @BenKlass @MersereauMichel +1 to this pt. The Tribunal put great weight on how competitive backhaul markets were & how that would underpin the success of Videotron as a replacement for Freedom Mobile & even as a new rival for bundled ISP & TV services. All w/ no public data to support the claim.

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