Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Bachir Azbaty (@Banil1998CA) reported 4 minutes ago

  @Videotron In westmount the internet is down since 1 hour ago and the customer call Center is not available to reach us

• Keven (@kevv2) reported 5 minutes ago

  @MTLDaniel @MitchSchwartzCo @Videotron The DNS resolution broke for some reason, just use non-default DNS services and you'll be fine

• Morrie Portnoff (@MorriePortnoff) reported 8 minutes ago

  @fagstein @Videotron Bsiness service comes back and then goes. It is back now

• Back in The Groove Again™ (@lindagrobert) reported 9 minutes ago

  @chezjonesy @Videotron I agree, I've had a great service, and this was unexpected. a head's up (if possible) would have been nice, I thought it was my issue, didn't know it was system wide.

• Erick Dahan (@erickdahan) reported 12 minutes ago

  Actually the videotron DNS outage is great, will mean less meetings in the coming hours...right? am I right?

• Ti Gwav 🇭🇹 (@Gwava_) reported 13 minutes ago

  @idcdaph @theboybibs Toxic is the videotron rep that just hang up on me right after telling me "we're having trouble with the service in your area" 😭 Boy WHAT?

• Charlotte N (@BigFatRebound) reported 14 minutes ago

  Videotron is down, Helix gateway inaccessible. But managed to change the DNS on my computer so HUZZAH this works.

• Brandon "LinuxLiaison" Nolet (@LinuxLiaison) reported 17 minutes ago

  BIG ******* SURPRISE: When you pay your workers a decent salary, then you're gonna get some ******* decent performance from them. @Videotron change your hiring practices and stop sticking any joe schmoe who can open the Start menu in a booth at your tech support center.

• Matthew Geee (@BaconRuffles) reported 23 minutes ago

  @Videotron Can you give us an estimate of how long it may take before service returns to normal?

• lapinlapin (@lapinlapin20) reported 24 minutes ago

  @ElephantStoneHQ @Videotron Down here in Westmount, we have online team meeting at 2:30pm🙈 I have to use my data plan to connect

• The Volume **** (@volumeknob1) reported 30 minutes ago

  @GastorAlmonte Thanks for nothing for the internet outage @Videotron

• Danny A. Ignacio (@Dan_ign) reported 30 minutes ago

  @Videotron "Technical problems" are we talking about internet? Cellphone? Cable?

• Flott (@Flott_ttv) reported 30 minutes ago

  @IndigosPop @AdmiralHackbar @Videotron It might be because your already had twitter and facebook DNS cached before videotron servers went down?

• jachavar.python.2020 (@Jachavar2) reported 30 minutes ago

  @Videotron I'm having problems in Terrebonne! WTF

• Flagpole to Canada (@Flagpole_Canada) reported 34 minutes ago

  @nextmanupp @Videotron That would require them to admit that they control the problem and were responsible for it.

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