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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 83
Toronto, ON 7
Sherbrooke, QC 2
Clarence-Rockland, ON 1
Ottawa, ON 8
Saguenay, QC 1
Gatineau, QC 4
Lévis, QC 2
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Rapide-Danseur, QC 3
Laval, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Longueuil, QC 2
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
La Prairie, QC 2
Burnaby, BC 1
Dollard-Des Ormeaux, QC 2
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • f_begl
    crâne chauve (@f_begl) reported

    @Videotron Fix your **** this is ridiculous

  • CatIs4Fyte
    Nezzy (@CatIs4Fyte) reported

    @Videotron any update on when your incompetence will end and you’ll stop being embarrassing and go back to being at least on par with Bell? I know you guys don’t give a **** but 12 year customer here on 5 services. I’m switching to bell the microsecond my phone contract ends.

  • JonahVirtanen
    milliondollionaire🍑 (@JonahVirtanen) reported

    i will be a bit sad if internet has not returned by POE league start. Videotron never again

  • fiddlersgreen92
    Philby Bear (@fiddlersgreen92) reported

    What data I’m getting on my phone is limited as hell; the storm’s messed with our service provider (Videotron), seems like.

  • sashalovidia
    Tina (@sashalovidia) reported

    @Videotron when will internet service be restored? It is unacceptable for the outage to last this long. We have exams coming up, people are working from home ect.. and no updates from u as to when you will fix this.

  • Johnny78190531
    Donny (@Johnny78190531) reported

    @Videotron So you're essentially telling people with landlines to just pray and die if they have to dial 911. It should be illegal for you to force our phone lines through your devices if they can't allow for emergency calls in times of emergency. You are using our public infrastructure.

  • KUNACHI4
    KUNACHI (@KUNACHI4) reported

    @Rafa30744907 @Videotron No good news, I'm in the West island. I'm the only one in the house with a shity connection with my galaxy. I phones have no network. I don't know if this is a patern with others.They say 80% should have electricity by midnight. Be safe.

  • danielaiszt
    Daniela (@danielaiszt) reported

    @Videotron we are without home internet since yesterday. Will we get a discount for all the days without service?

  • IMFROMCANADAEH
    THESPORTSGUY (@IMFROMCANADAEH) reported

    @Videotron Power restored at noon yesterday. Our cable service returned mid afternoon the same day but it’s been 48 hours without internet service. At what point should I call to inquire? Thanks!

  • bgervasi
    bruno gervasi (@bgervasi) reported

    I never lost power in my area in saint-Leonard., but @videotron internet and tv, down all day. What is going on,

  • lepage33
    marty lepage (@lepage33) reported

    Just got internet back for 3 mins and now down again??? @Videotron ?? Svp arranger votre service #Laval

  • iamchrisfraser
    Chris Fraser (@iamchrisfraser) reported

    @TheSlasherChick @Videotron I’m on Fido. I’ve been doing speed checks since we lost power. I assume the network is so overloaded as we’re all trying to stream things instead of using the home internet (because all our routers are down).

  • mohaneappen
    mohan eappen (@mohaneappen) reported from Dollard-Des Ormeaux, Quebec

    @Videotron Hydro came back last night around 11:00 pm but Helix does not want to reconnect Should I attempt to call Customer Service ? I am in Pointe Claire H9R 5X9

  • beautytools4u
    beautytools4u (@beautytools4u) reported

    @Videotron No mobile services, or internet and landline. We are sitting ducks in Chateauguay. I had this tiny window to send a message. No way to call you for tech support.

  • JustafanYC
    Justafan (@JustafanYC) reported

    @malorian_arms @Videotron Yes cause everyone is using their cellphones thus the network is congested and slowing down. Imnin the same area and have the same issue

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