Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 142
Ottawa, ON 12
Longueuil, QC 11
Toronto, ON 11
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Gatineau, QC 2
Donnacona, QC 2
Vaudreuil-Dorion, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • SharePointBruno Bruno Simon (@SharePointBruno) reported

    @videotron, Internet down in Pointe-Claire

  • Bobby_Anguelov Bobby Anguelov (@Bobby_Anguelov) reported

    @TheAntNil Well I took today off to relax and now all I can do at home is chores... Like a pleb... Very unimpressed with Videotron... Couldnt they have had this outage when I was working :P

  • mbootyspoon Martyn Bootyspoon (@mbootyspoon) reported

    Ok did Videotron’s entire network go down lol

  • halfpasstnoon 🤍 (@halfpasstnoon) reported

    @Videotron well thats it for me! Canceling and going with another company! Your internet is pure crap

  • jado06 Jad El Houssami (@jado06) reported

    @Videotron HELIX internet down, and technical support line is not connecting. I'm unable to work, can we have any updates about what is happening?

  • Corporate18 Philip T. (@Corporate18) reported

    @CILANTRO_xo @ElephantStoneHQ @Videotron Ok let’s calm down. Internet is a technology and it goes down. It does not mean that they got hacked.

  • CILANTRO_xo Your newest addiction (@CILANTRO_xo) reported

    @ElephantStoneHQ @Videotron Even tried calling them and it’s not working ... wtf is happening

  • fake_gatsby The Fake Gatsby (@fake_gatsby) reported

    @Videotron Internet is down. Montreal ndg/westmount area. Tried calling support lines but just get a busy signal, not even automated answering/greeting picks up just a busy tone. Middle of the work day with everyone working from home. Not a good look for you guys.

  • Ash___Tray Ash (@Ash___Tray) reported

    @rmitchello @Videotron Their call center is down as well

  • CILANTRO_xo Your newest addiction (@CILANTRO_xo) reported

    @avremele @Videotron Yeah this is really bullshit service I’m thinking of cancelling and going with another provider. They didn’t announce anything and phones lines are unreachable ....

  • TheMattychu Mathieu Lefebvre 👑 (@TheMattychu) reported

    @Videotron Hello, everything is down in Hochelaga-Maisonneuve?

  • VicFrancalancia V (@VicFrancalancia) reported

    @Videotron what’s happening with the internet connection?! We’re all experiencing issues

  • CILANTRO_xo Your newest addiction (@CILANTRO_xo) reported

    @Videotron internet been down for hours and you don’t even announce anything to your customers ? Lots of us are in work meetings and school exams ... this is really lame, come here for answers and there’s no official announcement or apology... I’m changing provider!

  • pzeeman Paul Zeeman (@pzeeman) reported

    @Videotron Are you aware of any internet service outage in the Gatineau area? I confirmed that it’s not just my residence experiencing issues.

  • ValidTrxcz Trxcz (@ValidTrxcz) reported

    @Videotron plz fix your fkn internet

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