Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 171
Ottawa, ON 16
Longueuil, QC 11
Mercier, QC 5
Laval, QC 4
Vaudreuil-Dorion, QC 4
Toronto, ON 4
Rapide-Danseur, QC 3
Pierrefonds, QC 3
Gatineau, QC 2
Donnacona, QC 2
Québec, QC 2
Saint-Constant, QC 2
Orléans, ON 2
Dollard-Des Ormeaux, QC 2
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1
Beloeil, QC 1
Sherbrooke, QC 1
Châteauguay, QC 1
Port-Cartier, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • scofield_alex Mister Man (@scofield_alex) reported

    Is #Helix down? @Videotron

  • macmoyska Katrina Moy (@macmoyska) reported

    No @videotron internet service in Hull. Their support phone number doesn’t work. Trying to get through a busy take-out Valentine Friday. What’s going on??

  • CILANTRO_xo Your newest addiction (@CILANTRO_xo) reported

    @Videotron internet been down for hours and you don’t even announce anything to your customers ? Lots of us are in work meetings and school exams ... this is really lame, come here for answers and there’s no official announcement or apology... I’m changing provider!

  • IamWajz Wahaj Uddin (cupid55) (@IamWajz) reported

    @PreferToRemain What’s wrong with Videotron? Even there phone lines are down

  • DaphRichM Daphne Richardson (@DaphRichM) reported

    @Videotron welp there goes me attending class with the wifi/internet completely down in all of Quebec

  • Adam93030037 adam (@Adam93030037) reported

    @Videotron what's going on with the service in Carignan ? Plz advise

  • SasakiAlberto Alberto Sasaki 🇧🇷🏴 (@SasakiAlberto) reported

    @Videotron internet not working in Montreal, Ahuntsic area H4N. Can't contact you and can't access your website either. This is a major issue as we are all stuck at home. Any ETA for a resolution?

  • CILANTRO_xo Your newest addiction (@CILANTRO_xo) reported

    @ElephantStoneHQ @Videotron Even tried calling them and it’s not working ... wtf is happening

  • YogiBear1286 YogiBear (@YogiBear1286) reported

    @Videotron internet been down for a while.. unable to reach your tech support as number is dead and customer service same.. how am I supposed to work from home? Maybe @Bell could help me out.

  • brendanshowbiz Brendan Kelly (@brendanshowbiz) reported

    Is there a problem w Videotron wifi right now?

  • MartinB16041563 Martin Berger (@MartinB16041563) reported

    @Videotron 12,000+ people reported an outage. Videotron's lines are cut, cannot reach them... Did Videotron just full-on crash?! Everybody is working from home and there is no news from Videotron!! Fix this now!

  • fake_gatsby The Fake Gatsby (@fake_gatsby) reported

    @Videotron Internet is down. Montreal ndg/westmount area. Tried calling support lines but just get a busy signal, not even automated answering/greeting picks up just a busy tone. Middle of the work day with everyone working from home. Not a good look for you guys.

  • ValidTrxcz Trxcz (@ValidTrxcz) reported

    @Videotron plz fix your fkn internet

  • royshoyer Roy Shoyer (@royshoyer) reported

    @ElephantStoneHQ @Videotron Desjardins is down too

  • Ash___Tray Ash (@Ash___Tray) reported

    @rmitchello @Videotron Their call center is down as well

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