Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Community Discussion
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Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Cameron
(@CameronC11) reported
@Videotron How does the curfew alert affect the helix service I pay for?
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Kevin Thomson
(@KevinTh79328517) reported
@pimart206 @Videotron Seriously? Most of the updates have been in French. Got issues?
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un petit poulet
(@PianoWalrus) reported
Holy **** i just spent an increasingly exasperated 2 hours on chat with customer service at videotron and eventually i was so annoying that they figured out SOME way, i don't know how, to get me my new phone Monday instead of in February. GOD BLESS being annoying.
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Chuck from 🇨🇦
(@chuckfromcanada) reported
@VIDEOTRON why...why does my piece of crap helix does not have abc tv today. On demand not available either. 2 says of this ****.
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Frank Morissette
(@Crimsonium) reported
@Videotron the switch or something is down yet again in Saint-Laurent.
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Kevin Shum-Lok
(@KyofuGames) reported
@fizz_ca Any internet outage at the moment? I've unplugged/replugged, reset to factory and checked the coaxial cable with no success. Sounds like alot of ppl with videotron are seeing outages today.
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zonkers.
(@teamup182) reported
@Videotron Who approved the design for these buttons? Was there not some sort of focus group? They are tiny and practically impossible to feel. Fix this.
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Rose 🦸♀️🌹
(@Alterra_Rose) reported
@Videotron Have not been able to access the Customer Centre website for about 2 hours now. Also, my Illico box is telling me it can't update because the network is not available. I unplugged it & plugged it back in, but still gives the same message. Are they related problems?
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Stranger
(@tabarjack) reported
Cut the cord. That's how you fix all @Videotron TV problems, present and future!
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#removelegault
(@gimme5bees) reported
@francoislegault congratulations on further ruining peoples' new year's eve: your idiotic hijacking of the emergency message platform crashed a bunch of videotron terminals. a perfect symbol of everything you have thus far "achieved"
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Ghilz H
(@BigGhilz) reported
@nickbackovic You're forgetting the best part When this played, it caused Videotron's Helix service to crash for a ton of people for several hours. So the message telling everyone to stay home and not have NYE party comes and takes away people's ability to stay home and watch TV
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Hubert Figuière
(@hfiguiere) reported
The only blame the Govt has in Helix being down is their policy in maintaining monopolies in telco/tv distribution. Everything else is Videotron's fault. A primo example of Internet of Turds.
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eddy g 🍁
(@eddygeeeeeee) reported
@CdavechaDavid @Videotron my porn shut down.
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DP
(@DPAIA11) reported
@Videotron Twice within a week your service shuts down for no reason. What is happening? No internet and no TV?...
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dave
(@dave90468944) reported
@FernandezInk @Videotron Lol They deleted the tweet. *This never happened*
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