Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 281 |
| Ottawa, ON | 26 |
| Laval, QC | 13 |
| Toronto, ON | 8 |
| Gatineau, QC | 6 |
| Dorval, QC | 4 |
| Rapide-Danseur, QC | 4 |
| Longueuil, QC | 4 |
| Blainville, QC | 4 |
| Québec, QC | 3 |
| Orléans, ON | 3 |
| Castle Gardens, QC | 3 |
| Mississauga, ON | 2 |
| Mercier, QC | 2 |
| Lachine, QC | 2 |
| Saint-Bruno-de-Montarville, QC | 2 |
| Saint-Colomban, QC | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Port-Cartier, QC | 1 |
| Pierrefonds, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
| Coaticook, QC | 1 |
| Repentigny, QC | 1 |
| Saguenay, QC | 1 |
| Mont-Royal, QC | 1 |
| Vaudreuil-Dorion, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Sainte-Thérèse, QC | 1 |
| Boisbriand, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Bill McStravick
(@stuckincentre) reported
@David_Mulroney Rogers, Bell/Telus, Videotron and Sasktel, chose and signed contracts with Ericsson and Samsung, Freedom, we were down to Nokia or Ericsson, this decision could have been announced 2 years ago.
-
Thomas Markus
(@thomas_markus1) reported
@Videotron @VideotronDiv the system is down. I have tried to reboot without success.
-
Weap
(@VengeanceLG) reported
@Videotron Why is my internet still not working ffs
-
Kavan Young
(@kavanyoung) reported
@j_gp93 @Videotron I'm in Aylmer and have zero internet but full cell service.
-
Jonathan Michael Di Carlo 📚🤓
(@jonathandicarlo) reported
@Videotron @maozao76 It would be nice if you would just be *honest* and tweet out that you are having problems instead of forcing each customer to call and overwhelm your call centers…
-
Dr. Sam
(@DrSamTheDentist) reported
@cuto8 @reideltj @Videotron With the storm, Ottawa South is never going to see a resolution. They will deny any claims now that they can blame the storm. I am switching to bell on Tuesday, and while I’m mad I’ll be paying more, I’ll be happy to have service that works and support Apple Watch.
-
Crystal
(@pixels_mom) reported
from
Lachute, Québec
@Videotron We have no internet or tv in Lachute. Your phone lines are always busy so I'm resorting to Twitter to contact you regarding the outage.
-
Stephanie Vicente
(@StephyVicente) reported
@Videotron No service here in J9A still
-
TheEmuWarrior
(@warrior_emu) reported
@Videotron Is there an ETA for when service will be back in Gatineau? News say outages could last 5 days. Is that the case for internet service?
-
Nicolas
(@boudnic24) reported
Fix your **** @Videotron
-
Ekin0x
(@TheRealEkin0x) reported
@j_gp93 @Videotron I never lost power, but my videotron connection decided to stop working this morning. Nothing since
-
Shawn Fournier
(@ShawnF1998) reported
@Videotron Hélix for me has been having interruptions with the internet days before the power outage, already messaged you guys I’m waiting for a response.
-
Johnny Barone 🇨🇦 🇺🇦
(@JohnnyBarone1) reported
@Videotron is videotron having problems with helix? My internet is working but not my TV.
-
Jessy Gervais-Plante
(@j_gp93) reported
@devilrose21 @Videotron They don't give a damn... 32 hours and counting without services... I need my internet for work... This is unacceptable.
-
Curtis
(@cuto8) reported
@reideltj @DrSamTheDentist @Videotron Videotron doesn't seem to give that option for iPhone. Sigh. For Android, I can do it but it's a slow workaround.