Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 250
Ottawa, ON 28
Laval, QC 11
Toronto, ON 7
Gatineau, QC 5
Orléans, ON 4
Dollard-Des Ormeaux, QC 4
Longueuil, QC 4
Castle Gardens, QC 3
Dorval, QC 3
Vaudreuil-Dorion, QC 2
Châteauguay, QC 2
Saint-Constant, QC 2
Québec, QC 2
Rapide-Danseur, QC 2
Mississauga, ON 2
Mercier, QC 2
Lachine, QC 2
Blainville, QC 2
Beloeil, QC 1
Sherbrooke, QC 1
Port-Cartier, QC 1
Pierrefonds, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Repentigny, QC 1
Saguenay, QC 1
Mont-Royal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • pacanukeha (AZM) Muffled Sounds of Gorilla Violence (@pacanukeha) reported

    Had an issue with my @videotron app - was geo restricted in Google Play but it seems it is because @GooglePlay makes it hard for apps like that to abide by multi-national T&S. ¯\_(ツ)_/¯ But CS went to the trouble of actually talking to devs and getting back to me which was nice

  • hbshmoe hbshmoe (@hbshmoe) reported

    @Videotron is anyone else experiencing slow and not working internet this morning in the National Capital Region (both sided of the border)? @Bell

  • DEEJAYIWONDER DJAYZ IWONDERZ (@DEEJAYIWONDER) reported

    @Videotron system down

  • IssaCheckmate Issa Sissoko (@IssaCheckmate) reported from Montréal, Québec

    @Videotron said this kind of thing happens (often?) & that the only option I have is to accept their “courtesy” of $75 and pay the rest otherwise i will receive late fees and eventually they will cut off my service and come get the equipment but that I would still have to pay.

  • Marco_281284 MarcoO (@Marco_281284) reported

    @Videotron today on my pixel 5 it said 5G near the signal triangle. It is possible 5G arrived to the pixel?

  • Jojokofficial_ 💋 (@Jojokofficial_) reported

    @IssaCheckmate @Videotron WTF @Videotron this is actually horrible. I’m so sorry you went through that. I’m definitely never going to go with their services and will make sure no one around me ever does either!

  • belong2superman Rosie N (@belong2superman) reported

    @Videotron my helix is down, was told that it's a general outage. Any news when it'll be back ?????

  • Will78787 William Lee (@Will78787) reported

    @Videotron Thank god my wifi is the only thing I get from you guys. Internet is down again smh.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @Securit30546826 Right now there is a hearing on disconnecting "roaming users" on lower cost Quebec Videotron sims. If a person dares to buy a SIM/service from Videotron and is outside Videotron area for a month or so, then u get disconnected. Shows how sad it is.

  • K56879801 K (@K56879801) reported

    @Videotron If you read my message you know that I did contact customer service and they can’t help me with that

  • I_Know_You_99 Angelo (@I_Know_You_99) reported

    @Videotron I have to say your network is terrible here in Saint-Agathe. I don't know what it is but it has taken all weekend to post this..

  • AnthonyBarranco Anthony Barranco (@AnthonyBarranco) reported

    @belong2superman @Videotron I just went down too. Site is down on my phone too. Perfect timing

  • nesta5_ Nesta (@nesta5_) reported

    @zopdzn @Videotron i have problems with my connection

  • SharkyFTN__ Coach Sharky (@SharkyFTN__) reported

    @Videotron i have problems with my connection

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron I have taken a vacation day to sit home and wait all frigging day , called you at 430 and you told me my equipement would be here within the hour...NOTHING. You are really making me want to cancel my tv,mobile and house service. #shitservice

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