Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 282 |
| Ottawa, ON | 26 |
| Laval, QC | 13 |
| Toronto, ON | 8 |
| Gatineau, QC | 6 |
| Orléans, ON | 4 |
| Dollard-Des Ormeaux, QC | 4 |
| Dorval, QC | 4 |
| Rapide-Danseur, QC | 4 |
| Longueuil, QC | 4 |
| Blainville, QC | 4 |
| Québec, QC | 3 |
| Castle Gardens, QC | 3 |
| Châteauguay, QC | 2 |
| Saint-Constant, QC | 2 |
| Mississauga, ON | 2 |
| Mercier, QC | 2 |
| Lachine, QC | 2 |
| Port-Cartier, QC | 1 |
| Pierrefonds, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
| Coaticook, QC | 1 |
| Repentigny, QC | 1 |
| Saguenay, QC | 1 |
| Mont-Royal, QC | 1 |
| Vaudreuil-Dorion, QC | 1 |
| St-Jean-Port-Joli, QC | 1 |
| Sainte-Thérèse, QC | 1 |
| Boisbriand, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Sweet spice
(@XxSweetspice) reported
@Videotron hi the wifi is not working at my house nor can I access your website or call customer service. I need an answer ASAP before my Uni exams begin! Thank you
-
AnaFuja
(@anafuja) reported
@Videotron none of your customer service lines are actually in service, and my internet has gone out. What is going on?
-
Pepe Chavez
(@jchavech) reported
@Videotron Internet is gone here at terrebonne, your technical support lines are out too!? Are you guys having mayor issues? What’s your ETA to restore the service?
-
Alexander
(@Alexand90873019) reported
@Videotron my internet is down and the website and phone number done seem to be working.
-
Mpatt Mpatt 🗣
(@mpatters_can) reported
I think videotron is having some major issues... (in Gatineau as well)
-
Ali
(@Redondizou) reported
@Videotron why have all your services stopped? Website not opening, neither is customer service number working
-
Tony Starks
(@_Twan_) reported
@fagstein @redroomrantings @Videotron my LTE is also not working
-
EliteFourJeff
(@Jeff_Macarine) reported
Internet outage in Montreal for all Videotron users right? Cause my **** doesn't work!
-
Andrew
(@arotheram) reported
@Videotron can you please let us know anything? Seem you have a major incident!
-
Nexco Networks
(@NexcoNetworks) reported
There is a reported issue with @videotron internet connections that may be affecting connectivity and phone services. We will update as new becomes available to us!
-
Tanny
(@Iamtannyp) reported
@Videotron is there any information regarding an outage? I currently have no access in Montreal and cannot access your site
-
Hangry_Beaver
(@HangryBeaver1) reported
@Videotron is your network down? Wifi shows I’m connected but both iPhone and MacBook say I’m not connected to the internet. Tried resetting everything and still not working. Tried calling both customer service lines but all I get are busy signals??? Wtf?
-
Chantale Boivin
(@chantale_boivin) reported
@videotron Hello Vidéotron!!! My boyfriend need to work with your crapy internet... What’s you doinnn...??? Cannot even do *611 to reach you either. Horrible service. Anybody out there??
-
Camille Bergstaller
(@CBergstaller) reported
Dear @Videotron you raise everyone’s monthly bills for better service. But today we are experiencing major internet outage across Montreal and to top it out all your phone lines and websites are down?? Explain! #videotron #internetoutage #nowifi
-
Avery Duck 🇨🇦
(@specialkitty2me) reported
@Videotron OK. I have no internet and when I call, it tells me the numbers for technicL support and customer service, don't exist. Would appreciate some answers and service