Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 110 |
| Longueuil, QC | 11 |
| Toronto, ON | 10 |
| Ottawa, ON | 9 |
| Donnacona, QC | 2 |
| Laval, QC | 2 |
| Mercier, QC | 2 |
| Granby, QC | 1 |
| Boisbriand, QC | 1 |
| La Prairie, QC | 1 |
| Strathmore, ON | 1 |
| Joliette, QC | 1 |
| Vancouver, BC | 1 |
| Blainville, QC | 1 |
| Rapide-Danseur, QC | 1 |
| Gatineau, QC | 1 |
| Québec, QC | 1 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Vaudreuil-Dorion, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Steven
(@clogicca) reported
@SBHSNGL @Videotron duh .. EVERY ape pays for it .. doesn't change the fact that attitude doesn't fix anything
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Frank Morissette
(@Crimsonium) reported
@Videotron Still not working here on Saint-Louis
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Derek Kilian
(@DerekJKilian) reported
@Videotron I guess they still can’t do math… With all the people without service I CANNOT believe them. How do they calculate their efficiency? Je crois qu’ils ne savent pas calculer… Avec toutes les personnes qui n’ont pas de services, je ne les CROIS PLUS!
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Alex Poulopoulos
(@AlexPoulopoulo1) reported
@Videotron Still have no land-line service. Since Wednesday. Can't even call 911. Older people have traditional landlines . *** can electricity be back and videotron not. Same towers and poles !!!!!
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The Omega Man
(@kikerangel) reported
@Videotron Good Morning, your support tlf line is dead, chat too. I've been without Internet for 5 days. I am in Côte-des-Neiges, Victoria Av, H3W. Can somebody Help?
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Mark C
(@markc1061) reported
@Videotron Ottawa wireless data still not working.
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BiggerThan Savvy⁷³🖕🏾ツ 🇨🇦 #FaithInTheFuture
(@Savvy1002) reported
@Videotron internet not working in J7T area. Comes and goes. For those that work from home, this is unacceptable. Please, at least, check why!
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Ray
(@RayRay001122) reported
@IamMTL4 @Videotron thinking the same .... we did not even had power outage near my sector .... thats unbelivable
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Audrey Laurent-André
(@CancerPrime) reported
@Videotron Hello, I still don't have access to the internet. Is it possible to tell me if the problem is at my place or part of a bigger outage please?
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Bleak5170
(@Bleak5170) reported
@Sparklepuss1 @Videotron I like how they begin their statement with "the entire network has been restored..." before going on to clarify that it actually hasn't.
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Jim Burke
(@FunhouseTheatre) reported
@Videotron Still no internet plateau east of parc la fontaine. Coming up to 6th day. Pretty wretched service to be honest
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AmAnJoT MaAn
(@amanjotmaan93) reported
@freefox76 @Videotron Looking for reliable and helpful assistance? Reach out to @Dave_Tech12 for help!
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JM
(@IamMTL4) reported
@RayRay001122 @Videotron I’ve had power back since Thursday. We called today and they’re blaming Hydro Quebec without offering any solutions. Were rogers and other cell companies are offering discounts/free Data until the 16th, while they have nothing to do with the outage or our videotron WIFI
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Bleak5170
(@Bleak5170) reported
@troybeno @Videotron Day 6 here. I don't even bother calling as it's clear they have no clue when it will be back. I understand there was a storm and all, but for it the issue to persist this long is ridiculous. I'm switching to Bell as soon as I can get someone on the phone to cancel.
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François Bousquet
(@Bousquetteries) reported
@Videotron Honestly if your plan is to work on the network starting at 9:30PM, you could at least have the decency to apologize to your customers before doing it!