Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 175 |
| Ottawa, ON | 18 |
| Longueuil, QC | 11 |
| Laval, QC | 5 |
| Toronto, ON | 5 |
| Mercier, QC | 5 |
| Vaudreuil-Dorion, QC | 4 |
| Rapide-Danseur, QC | 3 |
| Gatineau, QC | 3 |
| Pierrefonds, QC | 3 |
| Donnacona, QC | 2 |
| Québec, QC | 2 |
| Saint-Constant, QC | 2 |
| Orléans, ON | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Repentigny, QC | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Châteauguay, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Robert Caporuscio
(@robbycap418) reported
@Videotron @SheilaB06891416 That’s really not acceptable… changing channels on a whim to subscribing clients is not very customer friendly..l no notification?
-
Meloomat
(@Sirfresh_alot) reported
@IssaCheckmate @Videotron You mfers always act shady, own up to your **** and do something @Videotron
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@sol_da_ @Videotron The audacity they have. + the representatives I spoke to had such bad attitudes. They tried to make it seem like they were doing me a favor or something.
-
Bill Roberts
(@WJ_Roberts) reported
@Videotron So I’m in your iOS app and can’t find notification options, there is no search. Help?
-
Anthony Barranco
(@AnthonyBarranco) reported
@belong2superman @Videotron I just went down too. Site is down on my phone too. Perfect timing
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron still charged me upfront $388+ tax with installation fees of $60 even though I chose to pay in $12 for 24 months. When my bill came out on July 9th, I called customer service. They told me it was a mistake and that they would see what they could do. Lol
-
ø
(@kayoazul) reported
@Videotron helix contract is a TRAP not explained to customers BEFORE signing up. i thought this was illegal. can’t find mention of conditions on your website. it should be plain. receiving details in a pdf contract link afterwards is too late. complaint was sent to @CCTS_CPRST
-
💋
(@Jojokofficial_) reported
@IssaCheckmate @Videotron WTF @Videotron this is actually horrible. I’m so sorry you went through that. I’m definitely never going to go with their services and will make sure no one around me ever does either!
-
Jb
(@JulieeB11) reported
I never hated @Videotron until now!
-
Alessandra
(@aderosas1) reported
Anyone else experiencing problems with #videotron? @Videotron your offices are closed and the WIFI is down, my landline telephone is NOT working and my TV is not working. Can you update us with the problem? What is going on?
-
William Lee
(@Will78787) reported
@Videotron Thank god my wifi is the only thing I get from you guys. Internet is down again smh.
-
Rosie N
(@belong2superman) reported
@Videotron my helix is down, was told that it's a general outage. Any news when it'll be back ?????
-
Anthony Barranco
(@AnthonyBarranco) reported
@Videotron your site is down. My network is down.
-
Tina
(@curious6720) reported
@Videotron Has anyone been falsely billed $1.75 for calling a taxi but you didn't use this service ?
-
Issa Sissoko
(@IssaCheckmate) reported
from
Montréal, Québec
@Videotron is this the customer experience you want for your clients? So if I don’t have the money to pay $400 that I wasn’t supposed to be charged upfront, then you cut off my service and still leave me with the bill? This is none sense.