Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 245 |
| Ottawa, ON | 26 |
| Laval, QC | 9 |
| Toronto, ON | 8 |
| Gatineau, QC | 5 |
| Longueuil, QC | 5 |
| Rapide-Danseur, QC | 4 |
| Mercier, QC | 4 |
| Dollard-Des Ormeaux, QC | 4 |
| Saint-Constant, QC | 3 |
| Pierrefonds, QC | 3 |
| Vaudreuil-Dorion, QC | 3 |
| Dorval, QC | 3 |
| Repentigny, QC | 2 |
| Saint-Jérôme, QC | 2 |
| Orléans, ON | 2 |
| Châteauguay, QC | 2 |
| Castle Gardens, QC | 2 |
| Lachine, QC | 2 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Buckhorn, ON | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Québec, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
| Coaticook, QC | 1 |
| Saguenay, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Karl Morin
(@KarlMorin_) reported
PSA If you are a Videotron ISP customer, I would recommend switching to Ebox I am doing so for all my SMB office clients, here's why:
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Meghann C
(@Meghann_88) reported
@jclouti They did this to us in 2018 as well. I am hoping @Videotron works something out with @AMC_TV and we get to keep it. Otherwise my family and I will be looking into a new service provider.
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Jonathan Lajoie
(@JonathanLajoi13) reported
@Kevin_P11 @steven55282148 @Videotron Same problem
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Pirate___Captain
(@Pirate_Captain5) reported
@Videotron fix your ******* internet
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CAPTAIN
(@ItsCaptainModz) reported
fix your fkn servers @Videotron 😤 Trynna watch UFC 257
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CursorDance
(@CursorDance) reported
@Videotron internet is down here in L'Épiphanie Quebec any estimate of when it will be fixed?
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Rachele DiBartolo
(@rachdibartolo) reported
Working from home with @Videotron internet is really difficult. The internet sucks!
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Loup Phoque
(@Lewphoque) reported
@Davy_Ray @Videotron Same problem here!
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Andrew Garca
(@AndrewTI3) reported
@JoeAnthony13 @Davy_Ray @Videotron Same problem here
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Juliamariedurso
(@juliamariedurso) reported
@Videotron are there any know outages having major connectivity issues
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Sophiiaaa
(@Sophiiiiaaaaa_L) reported
It’s absolutely unacceptable that in 2021 @Videotron cannot offer proper internet service. Our internet has been disconnecting continuously since Saturday! 😤😤😤
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Andrew Garca
(@AndrewTI3) reported
@Davy_Ray @JoeAnthony13 @Videotron Exactly, Twitter pictures barely showing, Netflix not working on Smart TV but works on other devices.
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Kevin Printz
(@Kevin_P11) reported
@steven55282148 @Videotron Same issue. My Helix internet is not working.
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Sergio Lato
(@Ferrariuniverse) reported
@sambapete @thegoalkeeper @Videotron Videotron from sucks....if that’s written in their contract, it’s disgusting
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Adam Caplan
(@Adamcaplan13) reported
This is hilarious, I don't know my pin for my videotron box in my basement. Biggest ******* fight and I am on hold waiting for customer service.
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