Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 108
Longueuil, QC 12
Toronto, ON 10
Ottawa, ON 9
Donnacona, QC 2
Laval, QC 2
Dollard-Des Ormeaux, QC 1
Granby, QC 1
Boisbriand, QC 1
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Vaudreuil-Dorion, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • nkpj226 NKSingh (@nkpj226) reported

    Outage with @Videotron again???

  • JoeyAbsi Joey Absi (@JoeyAbsi) reported

    Is it just me or @Videotron internet is #down? I am having problems with my #internet since 5 AM

  • DaBlackB2 DaBlackB2 ✊🏾🇨🇦🇭🇹🦂👸🏾 (@DaBlackB2) reported

    @videotron how and where do I report my Internet that is down?

  • FournierChantal Chantal Fournier ⚜️🇨🇦 (@FournierChantal) reported

    @lesleychestrman @Bell Worst. Customer. Service. Ever. We were with Bell. I called to get info for my new iPhone. Kid you not. I spoke to 5 diff. people and got 5 diffe. info, everyone contradicting the info I had just received. I gave up and switched all our services to Videotron shortly after.

  • jumadsen justin, en francais (@jumadsen) reported

    @Videotron hi, our connection has been dropping all day, is this a known issue?

  • kathym425 Kathy M (@kathym425) reported from Montréal, Québec

    @lesleychestrman @Bell_Support Good for you! Bell customer service sucks. I dumped them years ago and have been a happy Videotron client ever since.

  • FNBRTrash Trash.FN (@FNBRTrash) reported

    @Videotron FIX UR FUCXKING CONNECTION JESUS

  • crazedpixel CrazedPixel #BLM! 🇨🇦 (@crazedpixel) reported

    @Fauwxx Ah i remember yhat battle. 10+ years ago when my parent were with bell canada. Paying 7.5Mbps but we were having 1Mbps. Oh yeah normal your at 10+km from the base .... Change to videotron with 30, never an issue -_- yes bell the distance was the issue. Still hate them for that.

  • ashkan Ashkan Karbasfrooshan (@ashkan) reported

    Freaking @Videotron - when you think they fixed your service issue, they create another problem. God damn it! Moving to Bell soon. Cc @PKP_Qc

  • AnthonyBarranco Anthony Barranco (@AnthonyBarranco) reported

    @Hambo_dev dang! I don't know how videotron prices it now but $10 more a month will get you double as a new customer when I got it initially.

  • UbiNox84 Bruno LeBlanc (@UbiNox84) reported

    Everything went down on my @Videotron Helix. No more Wi-Fi, gateway down. Am i alone?

  • douzepont Alex D (@douzepont) reported

    @Videotron again your internet is down?? How many times does this have to happen during work hours?

  • TCarperos450 Quarantined T (@TCarperos450) reported

    @Videotron is such 🗑. Your wifi never works and you constantly crash.

  • D_Bazinet Daniel Bazinet (@D_Bazinet) reported

    @Videotron my internet is very slow, 40mbps when it is usually 130mbps, ive restarted my modem and router twice already, is there a service issue?, in granby area

  • BeaucyFn beaucy (@BeaucyFn) reported

    I swear @Videotron have the worst WiFi of all time this legit greif my FNCS i think I will have to switch to @BellCentre

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