Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 204
Laval, QC 15
Toronto, ON 13
Ottawa, ON 7
Vaudreuil-Dorion, QC 7
Québec, QC 7
Clarence-Rockland, ON 5
Lévis, QC 4
Pierrefonds, QC 4
Gatineau, QC 4
Longueuil, QC 3
Pointe-Claire, QC 3
Saguenay, QC 2
Granby, QC 2
Trois-Rivières, QC 2
Blainville, QC 2
Dorval, QC 2
Kirkland, QC 2
Saint-Eustache, QC 2
Beaconsfield, QC 2
Sherbrooke, QC 2
Val-des-Monts, QC 1
Saint-Lazare, QC 1
Farnham, QC 1
L'Assomption, QC 1
Saint-Romain, QC 1
Chibougamau, QC 1
Greenfield Park, QC 1
Donnacona, QC 1
Mont-Royal, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • ThebeastShooky Shooky (@ThebeastShooky) reported

    @Videotron its been 6 hour i dont have internet, reason power outage. Everytime we call they tell its gonna be soon. Its ******* rediculous i switching in 3 day. **** that ****

  • MarkBourrie Mark Bourrie (@MarkBourrie) reported

    @WINDmobile @FreedomMobile Is your service any good? Because, frankly, I've had it with incumbents. Are you a subsidiary of Telus, Rogers, Bell or Videotron?

  • DroidLiberator 😡 Angry 🇸🇾 Arab 🇵🇸 Commie ☭ (@DroidLiberator) reported

    @seananthonylevy @TekSavvyBuzz That's not true at all. Bell and Videotron are literally the only providers with their own networks in quebec. Once their network is installed, it's a waste to double up and build a third network, and also not profitable as a smaller ISP does not have the budget for that.

  • b0uming b0u (@b0uming) reported

    Please be ******* up tmrw morning @Videotron I have ******* final tmrw. You said up by 2am **** off man

  • IvanMakesGames Ivan Mulkeen (@IvanMakesGames) reported

    @Videotron internet service has been down for a while now...again.

  • davidrankin DR (@davidrankin) reported

    Videotron increasing internet rates in the middle of a pandemic. They justify this by saying it's necessary to continue providing excellent service. BS. They just need to show revenue growth by any means to keep Quebecor shareholders happy & continue increasing dividend payments.

  • samfeigenbaum sam feigenbaum (@samfeigenbaum) reported

    @Videotron please call tomorrow when possible! I still have no internet service!

  • Videotron Videotron (@Videotron) reported

    @faceless_vegan On the other hand, we keep innovating with, for example, Helix, multi-TV, home automation, self-serve transactional site, self-installation service, 5G, etc. For AMC, the channel has unrealistic demands and Videotron cannot go through, for the best interests of our customers. 2/2

  • tashadesousa Natasha DeSousa (@tashadesousa) reported

    Hi, @Videotron I have been waiting 4 weeks for my iPhone 12 pro to be delivered. There has been no communication with you to customers on how long delays are or when to expect delivery. As a first time customer, it has been disappointing to see such a lack of transparency.

  • samfeigenbaum sam feigenbaum (@samfeigenbaum) reported

    @Videotron customer service cannot correct the problem!! I was happy with illicit

  • kenproulx ken Proulx (@kenproulx) reported

    Just had @Videotron install #helix which they said would not change our service.... lies... now we are being told to pay extra if we want what we had before... what a scam

  • Trouffman Trouffman (@Trouffman) reported

    @Citizen_Kwy @Videotron For us this is mostly because we do not care a dime about the TV and landline services. We never did. might be good for the mass, but high bandwidth and low-latency is the only thing we care and mind paying for. cc @Videotron

  • samfeigenbaum sam feigenbaum (@samfeigenbaum) reported

    @Videotron @gaze1998 Where is my service I paid for??

  • Citizen_Kwy Misskwy (@Citizen_Kwy) reported

    @Trouffman @Videotron We'd need a "online content professional" internet service because obviously, in this current year, some people need a lot more bandwith than your average facebook user and tv consumer.

  • AlexFajVel Alejandro Fajardo (@AlexFajVel) reported

    @Videotron Please don't use this company! It has the worst service I've experienced. They charge bogus fees and will leave you without service even after paying, good luck finding a competent customer service representative. Already looking for a different provider, waste of time and money!

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