Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

Loading map, please wait...

The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

Less
More

videotron Hero Image

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Map Check Current Status

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 100
Longueuil, QC 10
Ottawa, ON 9
Toronto, ON 9
Gatineau, QC 2
Dollard-Des Ormeaux, QC 2
Donnacona, QC 2
Laval, QC 2
Vaudreuil-Dorion, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • steven55282148 Steven Glickman (@steven55282148) reported

    @Videotron @KcParnell As terrible as the customer service is at Bell, they will still always be king because of decisions like this.

  • KcParnell GetItRight 🍁 (@KcParnell) reported

    @Videotron BS. Other services offer it at lower rates. You don't give a **** about your customers.

  • KcParnell GetItRight 🍁 (@KcParnell) reported

    @Videotron Bad service....removing AMC. **** Videotron! On to another service.

  • RMeyer1991 K is Dreamin’ 🌸✨ (@RMeyer1991) reported

    @Videotron Coworker in the McGill ghetto doesn't have internet and doesn't have mobile data available in their phone to ask. Is there a service outage in the area?

  • Rex0WasTaken ATK | Rex0 🇵🇱🇨🇦 (@Rex0WasTaken) reported

    My ISP has been shitting the bed since qualifiers last night and I'm really upset about it. Valorant is genuinely unplayable with 60+ ping through bad routing. @Videotron get your **** together I don't understand what ******** is happening.

  • wayofmarz Egbon Bezos #EndSars (@wayofmarz) reported

    Is @Videotron down again? haven’t been able to use my wifi for an hour now

  • NoLore Nora Loreto (@NoLore) reported

    @perreaux Depending on how much you like pain, Videotron has been ... alright. I got the updated modem and all my problems went away.

  • Salma31097164 Salma (@Salma31097164) reported

    @Videotron I can’t send you a dm it’s useless no one wants to do anything to help just sending messages to look good to others. I hope people do their research before signing with the worst company on my experience

  • Rex0WasTaken ATK | Rex0 🇵🇱🇨🇦 (@Rex0WasTaken) reported

    @Videotron Everything has been restarted, and I'm hard wired through Ethernet. My speeds are fine and at what they're supposed to be at for my plan. The issue is that something is wrong with your routing to online services. I'm getting weird ping and spikes in games and on Discord/Teamspeak

  • Cyborg_Simon Simon Lussier (@Cyborg_Simon) reported

    @perreaux with videotron for years, never had any problems, now with helix for internet, but no tv. (i dont recommend helix tv) but internet is A-1 #JoinTheDarkSide and they go out of their way in service a la clientele, even through covid

  • snnscrfn S Scarfone (@snnscrfn) reported

    @perreaux Also on the plateau. I have fizz (uses Videotron network) and I have the same issue. Works fine but intermittent especially around lunchtime. I'll be cut off calls once or twice per day. They see nothing in their logs either.

  • Salma31097164 Salma (@Salma31097164) reported

    @Videotron worst company of all time. Please find another company for service. Don’t trust this company. Please pay extra and go to a better company

  • chdigg1 chdigg (@chdigg1) reported

    @perreaux Follow-up on my Blinknet to this comment of yours: Blinknet in my case uses cable to a routing point, at which case it goes directly into their servers/system. I was worried the cutoff issue was due to the line, but it proved due to Videotron's servers, as blink's work solidly.

  • MarcAntoineRoss Marc-Antoine Ross (@MarcAntoineRoss) reported

    @Videotron if you're wondering why the chat volumes are so low right now it's probably because you have a JS error on the support page and it just doesn't work...

  • bgd99 BGD (@bgd99) reported

    @CHOM977 @TerryDiMonte well fellow Montrealers, I’m looking for help. Won’t cost a dime! Videotron has cancelled @AMC_TV & I’m going to miss #WalkingDead this weekend. Any ideas? Tips? How can we watch the return LIVE this Sunday? 😩

Map Check Current Status