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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 3
Montréal, QC 54
Ottawa, ON 5
Sherbrooke, QC 1
Vaudreuil-Dorion, QC 3
Gatineau, QC 1
Québec, QC 2
Longueuil, QC 1
Clarence-Rockland, ON 1
Laval, QC 1
Kirkland, QC 1
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • alliareault
    Scale (@alliareault) reported

    My credit bad they refused to give me router registered to Corporative Internet Account Centurion- landlord facilitators & Vidéotron- telecom providers- only ones authorized by CRTC at my location. TAL ruled against me. I'm waiting for them to adhere to QC Canadian & Global Regs.

  • DownHooligan
    DownHooligan (@DownHooligan) reported

    @mchkzn Videotron is garbage. Bell all the way. I get coverage in areas where nobody does and 5G speeds in Ottawa are 500 download.

  • Annwatson29
    Ann 🇨🇦 (@Annwatson29) reported

    @Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.

  • alliareault
    Scale (@alliareault) reported

    Internet supposed to be incl in rent- lease agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.

  • b2caron
    Brandon Caron (@b2caron) reported

    @FreedomMobile will Freedom's home network be expanded with Videotron's Quebec network? I don't want to be roaming when I go to Montreal anymore 😢

  • creameowlatte
    🍉 Katz | VGen Artist (@creameowlatte) reported

    my delulu eyes thought it was oscar piastri posing in front of the giant jeans and there was kookie on the videotron behind them all HELP-

  • Milnoc
    François Caron 🇨🇦 (@Milnoc) reported

    @fanCRTCProfling I'm currently having a Vidéotron mobile data outage. Very rare. I think a cell tower died in Kanata North of the 417.

  • johnmeloche
    John Meloche (@johnmeloche) reported

    @Videotron you guys having issues?

  • Marigakaa
    ⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported

    @DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS

  • Marigakaa
    ⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported

    @DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS

  • monkski252
    🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported

    @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

  • s_slosada
    sLosada (@s_slosada) reported

    @Videotron Hi, That's not in my property, I'm only trying to help you. If Videotron wants to get emergency calls and unhappy customers once it breaks, it's your own decision.

  • FrancisTaquin1
    Francis Taquin (@FrancisTaquin1) reported

    " With Rogers shutting its 3G network on July 31 too, it’s likely that Freedom Mobile and Videotron’s 3G shutdown is related, since its wireless customers also roam on Rogers. “Starting July 31, 2025, one of our Canadian partners will begin shutting down their 3G network, beginning with the province of Quebec, as well as Ottawa, and it’s surrounding areas,” says Freedom Mobile. Recently, Rogers and Fido have already started cutting off working phones that were using its 3G networks, in what was deemed accidental. Rogers is also charging a $75 network fee if users continue to use 3G networks. "

  • Misats1
    Thomas S 🇮🇷🦁 (@Misats1) reported

    @Hedzer15 @MelissaLMRogers No problems as of yet. It's mostly for watching TV. With my old provider, Videotron, the signal was down once or twice a week.

  • Milnoc
    François Caron 🇨🇦 (@Milnoc) reported

    @fanCRTCProfling Nope. One important aspect of Videotron is that the service is reliable and the billing's accurate. I never have to fight with them.

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