Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 166 |
| Ottawa, ON | 14 |
| Longueuil, QC | 11 |
| Mercier, QC | 5 |
| Laval, QC | 4 |
| Vaudreuil-Dorion, QC | 4 |
| Toronto, ON | 4 |
| Rapide-Danseur, QC | 3 |
| Pierrefonds, QC | 3 |
| Gatineau, QC | 2 |
| Donnacona, QC | 2 |
| Québec, QC | 2 |
| Saint-Constant, QC | 2 |
| Orléans, ON | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Repentigny, QC | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Châteauguay, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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A concerned human
(@Torkizoid) reported
@Videotron So much for Friends the reunion on CTV… How about compensating all of your customers for the LACK of support…
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gaelle marrasse
(@GaelleMarrasse) reported
@Videotron Not working
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Leon Kamitsis
(@kamitsis_leon) reported
@Videotron It's not working 😢
-
soho
(@JulieMarion27) reported
@emalilly23 @francoislegault If you go on facebook and videotron's page, there is an actual message that says they are working on the problem !
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Pete Joly
(@pete_joly) reported
@Videotron Nope.... not working
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Mike C
(@lilmike_inter) reported
@Videotron people pay a ridiculous amount of money for your horrible service. Everyone is locked in at home and now even television is taken away from us all because of a stupid government alert for a curfew WE ALL KNOW ABOUT. Bullshit
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Tovah Novak
(@tovahnovak) reported
@Videotron I don’t have internet or a home phone either. All my services are down 😡
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Darok Sandbox
(@DarokSandbox) reported
@Videotron not working here either
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Deanna
(@Deanna30020501) reported
@Videotron Tried and still not working
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Tovah Novak
(@tovahnovak) reported
@Videotron My internet is down too. I don’t have access to ANY channels and my home phone isn’t working 😡
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GoODxOodS
(@GoODxOodS) reported
@Videotron NO WE DON’T UNDERSTAND WHY ITS ONLY HAPPENING TO VIDEOTRON CUSTOMERS. WHEN YOU KNOW THE PROBLEM YOU CAN RESOLVE OTHERWISE YOU’RE JUST BULLSHITTING EVERYBODY. ITS NOT THE END OF THE WORLD BUT IT SURE SHOWS HOW SERIOUS YOU GUY’S ARE.
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shamylah.💋
(@_sggxo) reported
@Videotron It’s not working!!!!
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Kevin Thomson
(@KevinTh79328517) reported
@pimart206 @Videotron Seriously? Most of the updates have been in French. Got issues?
-
SheilaBarry
(@SheilaB06891416) reported
@Videotron what is happening? No Helix service tonight !!!
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Chuck from 🇨🇦
(@chuckfromcanada) reported
@MyriamObin @Videotron For me it says try again, useless piece of ****