Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 244 |
| Ottawa, ON | 23 |
| Toronto, ON | 9 |
| Laval, QC | 8 |
| Mercier, QC | 6 |
| Rapide-Danseur, QC | 5 |
| Dorval, QC | 4 |
| Vaudreuil-Dorion, QC | 4 |
| Longueuil, QC | 4 |
| Gatineau, QC | 3 |
| Saint-Constant, QC | 3 |
| Pierrefonds, QC | 3 |
| Repentigny, QC | 2 |
| Orléans, ON | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Castle Gardens, QC | 2 |
| Montmagny, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Châteauguay, QC | 1 |
| Québec, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
| Coaticook, QC | 1 |
| Saguenay, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Ashveer golam
(@AshveerGolam) reported
@Videotron no internet for 48 hours. Technical department doesn’t know when the problem is going to be fixed or doesn’t know how to articulate the nature of the issue in detail. We want updates before switching our Internet Service. (Haven’t been able to work from home)
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Prince
(@NotPrinceF) reported
@LuchyMTL @Videotron It’s been out for me since 12 am last night makes no sense power hasn’t gone out but somehow the wifi is not working
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kal creates
(@KalSDavian) reported
@Videotron Yeah, you keep saying that, and yet we continue to have to use this piece of garbage.
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Dr. Moussa Sarr
(@moussakaltz) reported
@Videotron Help! Need to work!
-
Michel Feria
(@MichelFeria3) reported
@fizz_ca I would like to know if the videotron clients or from others companies have the same issue as you, in my case no internet since 7:30 am so more than 15 hours without internet... no good 😞
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Michael Osborne
(@WMichaelOsborne) reported
@CompBureau Notice of Appeal raises 2 grounds: 1. Tribunal should have analyzed original deal (Rogers buys all of Shaw including Freedom), then considered whether Freedom divestiture to #Videotron resolves competition problems.
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Yasxh
(@Ykazzyy) reported
@Videotron @Raysterz They dont have any info. Dont waste your time calling. No timeframe on when the service will be back on or if technicians are even on site to fix it. What a joke!
-
Michael Osborne
(@WMichaelOsborne) reported
The first ground of appeal really comes down to who bears the burden of proof. But cases almost NEVER turn on burden. Here, the Tribunal didn't just find that there was no SLPC; it found that the modified deal (Videotron buys Freedom, Rogers buys Shaw) will increase competition.
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Salgood Sam aka Max Douglas 💉 💉💉 💉 🦠
(@salgood) reported
@TekSavvyCSR @Videotron Oh you already are, i talked twice with your help line on the phone, they opened a ticket yesterday and still hadn't gotten any info from @Videotron when i talked to them this afternoon. It's not you it's them.
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Death The Conqueror
(@Death7Conqueror) reported
@DeadByBHVR (1/2) Good morning and Merry Christmas ! My internet(Videotron) has been down since yesterday morning (~10:00 MTL time on the 24th) which has made it impossible for me to log into the game to play and redeem my daily gifts.
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Thabithaelymos
(@Thabithaelymos1) reported
@Videotron @VOID65300665 My internet is not working either why I’m in Laval
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Michael Osborne
(@WMichaelOsborne) reported
There are two big problems with the @CompBureau position. (1) The original deal will not, cannot, happen: the parties have entered into binding agreements to sell Freedom to Videotron.
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Jennifer Quaid
(@quaid_jennifer) reported
Practically, this means: - Tribunal looked at merger as modified by parties (ie with Freedom sale to Videotron) - only AB & BC markets at issue - only wireless market Within these market bounds, there is no substantial lessening or prevention of competition.
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Dbars
(@djbarsanti) reported
@Videotron Service is down again
-
Alt-Left EastEnder
(@altleft_eastend) reported
@CPComm @MrWickDoe @alexposadzki Rogers Cable and Shaw don't have overlapping service areas. Blue shirt or red shirt the coax cable markets are unchanged. To close Videotron has agreed to provide wireless AND wholesale wireline to facilitate bundling. Videotron will need to PoP every market like TekSavvy. (1/2)