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Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities worldwide where Vidéotron users have reported problems and outages. If you are having an issue with Vidéotron, make sure to submit a report below

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Toronto, ON 3
Montréal, QC 35
Ottawa, ON 3
Vaudreuil-Dorion, QC 1
Québec, QC 2
Longueuil, QC 1
Clarence-Rockland, ON 2
Laval, QC 1
Kirkland, QC 1
Saint-Constant, QC 1
Sherbrooke, QC 2
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Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • livingdead360
    livingdead360 (@livingdead360) reported

    @Videotron when is internet service going to be fixed in Laval H7V region??? Its been cutting in and out since Friday night!!

  • MissMcSilly
    Miss McSilly | Montréal, Qc (@MissMcSilly) reported from Renaud, Quebec

    If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

  • Bousquetteries
    François Bousquet (@Bousquetteries) reported

    @Videotron Honestly if your plan is to work on the network starting at 9:30PM, you could at least have the decency to apologize to your customers before doing it!

  • issaibahim84
    issa (@issaibahim84) reported

    @Bell_Support hey bell we live in hull and this is the 3rd service interruption in 3 weeks. We pay 275$ a month for internet, cell, tv with bell we are now going to switch over to videotron worse internet but atleast they dont have vandalism issues every week

  • ArcticFoxHiro
    🐾 Flynn 🦊 🔜 FD 🐾 (@ArcticFoxHiro) reported

    @JustNoOne3001 @yellmapper Just went to Ottawa and picked up n66 and a fuckton of B7 on telus Like, 20mhz of 7, another 20mhz of 7, 20mhz of 2, 15mhz of 66, 30mhz of n66 according to service mode. I didn't even know band 66 was that wide, nevermind having Rogers and Vidéotron also using spectrum

  • DerekJKilian
    Derek Kilian (@DerekJKilian) reported

    @Videotron I guess they still can’t do math… With all the people without service I CANNOT believe them. How do they calculate their efficiency? Je crois qu’ils ne savent pas calculer… Avec toutes les personnes qui n’ont pas de services, je ne les CROIS PLUS!

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    There are still no #CRTC outage reports from the ice storm that knocked comm's out for: -Videotron -Rogers -Freedom (which also negated French service during the outage) -Flanker brands -Resellers/wholesalers (Storm Internet aside)

  • monkski252
    🟦Marlene Monk🇨🇦🌻☮️ (@monkski252) reported

    @jacquesbegood @Videotron I was told by customer service that updates are being loaded so this may be a problem for a few weeks

  • IvanMakesGames
    ScorpioSymbol (@IvanMakesGames) reported

    @Videotron I mean.. we call everytime and are always told the problem is on your end (like right now... 3hr estimate)

  • Silverxx27
    Chris (@Silverxx27) reported

    @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

  • alliareault
    Scale (@alliareault) reported

    Internet supposed to be incl in rent- agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.

  • Kyorasaki
    Kyo 紫咲キョ 💚 👾 🖤 (@Kyorasaki) reported

    @Sareniia do you have access to starlink? im with videotron and i'm having consistent problem, i was looking at it lol

  • LedZepFan1976
    Matt Britton 🍉🇵🇸 1-1 (@LedZepFan1976) reported from Châteauguay, Quebec

    @DarrenWHaynes @HILITINGHOCKEY @TrentDavies69 I have all the sportsnet channels on videotron ($15/month for them all). Watched the game last night on SNE, and had access to it on the other Snet channels too of course I turned it off in the 3rd when they were down 4-1 in the 3rd but still. Haven't missed a game since R1 G1

  • alliareault
    Scale (@alliareault) reported

    @MarkJCarney @francoislegault Vidéotron isn't providing nor is Centrurion facilitating internet that's incl in rent re my lease. Agora 15 minute city. I haven't had internet since Nov 24. I'm a tenant. Also I want to build underground greenhouse network Hearth Systems: goods. Independent regulatory mechanism.

  • Hephaestus7
    Samuel Miller (@Hephaestus7) reported

    @Videotron URGENT ! The CNBC World feed is routed to the CNBC feed. Can you fix this pls. That's 2 days in a row and a common occurrence tbh. CNBC World is of no value to me. I want channel 106 with Squawk Box, a stock market ticker and economic data.

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