Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 82
Toronto, ON 9
Ottawa, ON 6
Longueuil, QC 6
La Prairie, QC 2
Rapide-Danseur, QC 2
Gatineau, QC 2
Dollard-Des Ormeaux, QC 2
Donnacona, QC 2
Laval, QC 2
Saint-Jude, QC 1
Lévis, QC 1
Vaudreuil-Dorion, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulScurvy Paul Lorentz aka Scurvy 🇵🇱🇨🇦 (@PaulScurvy) reported

    @Videotron bad day for full network outage I would say. Internet, phone, tv & cell network. Can’t even call your support. Go 2021 ftw

  • kate18 kate18 (@kate18) reported

    @FernandezInk @Videotron I have the same problem 😑

  • AllisonEthier Coach A | AllisonEthier.com (@AllisonEthier) reported

    @ra_choux @Videotron Mine is down too.

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron @Do8qThi DO YOU HAVE AN ENGLISH MESSAGE TOO?!!! I AM FURIOUS. NO MESSAGE TO ENGLISH CUSTOMERS. WTF IS GOING ON WITH MY HELIX

  • mymmi23 Mymmi💙 (@mymmi23) reported

    @Videotron can you guys fix the #helix system? Don’t since the alert

  • GopBelieveme I wish Nicolle Wallace followed me 🌊🇨🇦 ✡🌊 (@GopBelieveme) reported

    Any other Videotron subscribers lose TV? My Helix is down, their support is closed, there is a curfew here. Do I just go to sleep I planned on relaxing with some TV tonight. This sucks @Videotron, you owe me for this!

  • jona_sapporo 寝ぼけた主任に候 (@jona_sapporo) reported

    @Videotron I think we know that already. Now when fix?

  • CeleanDion Sam Cote (@CeleanDion) reported

    @Videotron Helix not working ???

  • ppanagopoulos11 Peter 🇬🇷 (@ppanagopoulos11) reported

    @Videotron fix your ****. Helix went down after the stupid emergency alert

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!

  • StephanKaz Stephan (@StephanKaz) reported

    Let's go @Videotron @Helix FIX THAT ****!

  • marcan88 Marcan⚽️ (@marcan88) reported

    1h45 pour ramener le service Videotron. Clock is ticking ! #Infoman #ByeBye

  • ide_cyan Ide Cyan (@ide_cyan) reported

    @Videotron Helix is down here too.

  • GTums Gerry (@GTums) reported

    @StephanKaz @Videotron @Helix Wtf is this. The alert remidning us to stay at home killed my TV service? Ma che cazzo

  • Nicolas07521469 Nicolas Duval (@Nicolas07521469) reported

    @Videotron How long should it take to get service back ???

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