Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 141
Ottawa, ON 12
Longueuil, QC 11
Toronto, ON 11
Mercier, QC 5
Rapide-Danseur, QC 4
Laval, QC 3
Gatineau, QC 2
Donnacona, QC 2
Vaudreuil-Dorion, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • IncomesM RuffBuzz™️|Project Advisor & Business Dev. (@IncomesM) reported

    @Mir69149778 @Videotron Problem is my mom took a turn for the worst today and I need an active line in case they call me to go to the hospital

  • CountryLone Paul (@CountryLone) reported

    @Habanoscanada @Videotron I’m having the same issue. I noticed if you switch to the second videotron network it works for a while.

  • amoli38393069 amoli (@amoli38393069) reported

    @Yougzz @RNestasko10423 @Videotron Maybe but services never work 100% ALL the time, there will always be outages. If you NEED them, YOU should have a plan for these outages.

  • raquelhehe raq (@raquelhehe) reported

    STP @Videotron fix your ****!!

  • t0xicsaurus_ttv Mr. J (@t0xicsaurus_ttv) reported

    @9ymw7dg2wm @Videotron My theory is that the entire tech team is playing on a private Minecraft server while ignoring that everyone has no internet. This way they get down time and can farm those minerals.

  • MarcMatmat07 Marc-André Turcotte (@MarcMatmat07) reported

    @Videotron If only LTE data would work. 3G is more stable, wtf.

  • IncomesM RuffBuzz™️|Project Advisor & Business Dev. (@IncomesM) reported

    @Videotron Hey my mobile data and cellular service is not working at all. Any recommendations ?

  • DrebOnly gad (@DrebOnly) reported

    @anomadastrail @Videotron Then shut ******** up lol

  • CADNJDevils DevilsPlayoffs (@CADNJDevils) reported

    Are we ever gonna get any DM updates in regards to our services being down? @Videotron

  • josanchez65 Jorge Sanchez (@josanchez65) reported

    @Videotron Are landline services and internet still down in Dorval ?

  • chuckfromcanada Chuck (@chuckfromcanada) reported

    @videotron when will service (helix and illico ) be back on in beauharnois...

  • MSQUARED2_M2 MIKAËL (@MSQUARED2_M2) reported

    @Videotron My elderly parents have no internet and no phone service in the Montérégie. Is there an ETA as to when the service will be restored.

  • habskovalev Evan G (@habskovalev) reported

    @FloralCrissy @Videotron Many people are same on many networks. Mine is Fido and my signal goes on and off. My guess is networks even if working are overloaded from everyone trying to use them since the home cable and internet are out.

  • GloriaCormier Gloria Cormier, CPACC (@GloriaCormier) reported

    @Rogers - any plans to credit Québec customers for data overage due to Videotron outage caused by Wednesdays ice storm?

  • barbaravincentd barbara (@barbaravincentd) reported

    @andersonestevam @Videotron Same is down here too

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