Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 175
Ottawa, ON 14
Laval, QC 9
Gatineau, QC 8
Rapide-Danseur, QC 5
Blainville, QC 4
Québec, QC 4
Castle Gardens, QC 2
Orléans, ON 2
Dorval, QC 2
Saint-Bruno-de-Montarville, QC 2
Kirkland, QC 2
Saguenay, QC 2
Vaudreuil-Dorion, QC 2
Dollard-Des Ormeaux, QC 2
Hudson, QC 1
Bracebridge, ON 1
Toronto, ON 1
Brossard, QC 1
Saint-Colomban, QC 1
Clarence-Rockland, ON 1
Dolbeau-Mistassini, QC 1
Pincourt, QC 1
Sainte-Julie, QC 1
Sherbrooke, QC 1
Saint-Jérôme, QC 1
Mercier, QC 1
Pierrefonds, QC 1
Lachine, QC 1
L'Assomption, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • kevv2 Keven (@kevv2) reported

    @MTLDaniel @MitchSchwartzCo @Videotron The DNS resolution broke for some reason, just use non-default DNS services and you'll be fine

  • Gwava_ Ti Gwav 🇭🇹 (@Gwava_) reported

    @idcdaph @theboybibs Toxic is the videotron rep that just hang up on me right after telling me "we're having trouble with the service in your area" 😭 Boy WHAT?

  • Banil1998CA Bachir Azbaty (@Banil1998CA) reported

    @Videotron In westmount the internet is down since 1 hour ago and the customer call Center is not available to reach us

  • ViktorK23791276 Viktor Krum (@ViktorK23791276) reported

    @Videotron #outage #OutageAlert There's no outage! They just updated their DNS server! Most device won't update it if they are already connected to your network! "Clear network settings" or "Forget this network" or "Reset network settings"! If this does not work use Google DNS!

  • Dan_ign Danny A. Ignacio (@Dan_ign) reported

    @Videotron "Technical problems" are we talking about internet? Cellphone? Cable?

  • agoddamnedbear bear (@agoddamnedbear) reported

    @Pauldesgro @Videotron yeah, then switch back when bell eventually has an outage

  • BigFatRebound Charlotte N (@BigFatRebound) reported

    Videotron is down, Helix gateway inaccessible. But managed to change the DNS on my computer so HUZZAH this works.

  • IkasIkas1 Ikas Ikas (@IkasIkas1) reported

    @Videotron your DNS servers are down

  • 9eArtFr Ktronic@Space (@9eArtFr) reported

    @Videotron Looks like DNS outage ...

  • lindagrobert Back in The Groove Again™ (@lindagrobert) reported

    @chezjonesy @Videotron I agree, I've had a great service, and this was unexpected. a head's up (if possible) would have been nice, I thought it was my issue, didn't know it was system wide.

  • singram Mr Frostback (@singram) reported

    @fagstein Haha welcome to Helix! In order to do anything 'advanced' you have to log onto videotron's authentication service ... 🙃

  • volumeknob1 The Volume **** (@volumeknob1) reported

    @GastorAlmonte Thanks for nothing for the internet outage @Videotron

  • Flott_ttv Flott (@Flott_ttv) reported

    @IndigosPop @AdmiralHackbar @Videotron It might be because your already had twitter and facebook DNS cached before videotron servers went down?

  • BaconRuffles Matthew Geee (@BaconRuffles) reported

    @Videotron Can you give us an estimate of how long it may take before service returns to normal?

  • SephyrArtCore Sephyr ArtCore (@SephyrArtCore) reported

    @Videotron Expecting a credit after all the shenanigans lately; and I will not be talking about the shitty router that comes with your internet that keeps dropping connections 8 times a day. Get your **** together Videotron, or maybe I should start considering another provider.

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