Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 237 |
| Ottawa, ON | 25 |
| Laval, QC | 10 |
| Toronto, ON | 7 |
| Longueuil, QC | 5 |
| Gatineau, QC | 5 |
| Dollard-Des Ormeaux, QC | 4 |
| Saint-Constant, QC | 3 |
| Pierrefonds, QC | 3 |
| Vaudreuil-Dorion, QC | 3 |
| Castle Gardens, QC | 3 |
| Dorval, QC | 3 |
| Repentigny, QC | 2 |
| Saint-Jérôme, QC | 2 |
| Orléans, ON | 2 |
| Châteauguay, QC | 2 |
| Rapide-Danseur, QC | 2 |
| Mississauga, ON | 2 |
| Mercier, QC | 2 |
| Lachine, QC | 2 |
| Pickering, ON | 1 |
| Buckhorn, ON | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Québec, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
| Coaticook, QC | 1 |
| Saguenay, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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rejean raby
(@RabyRejean) reported
@Videotron What a nightmare! I would appreciate some regular updates from Videotron Technical Service. For the other users, you can watch the programs if you have recorded it. Only thing that I could find as a workaround.
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jeepi
(@jeepi11) reported
@Videotron All if your helix customer
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Pete Joly
(@pete_joly) reported
@Videotron Nope.... not working
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soho
(@JulieMarion27) reported
@emalilly23 @francoislegault If you go on facebook and videotron's page, there is an actual message that says they are working on the problem !
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EpicBear🌹(Montreal For Bernie)
(@EpicBear) reported
@Videotron Why is your website so often down? Kind of need to pay the bills!
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Michael Turcotte
(@MikeT1991) reported
@Videotron NOT WORKING!!!!!!!!!!!! FIX ASAP OR START LOSING CUSTOMERS DAY 1 2022
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...
(@Mattbrais) reported
@Dinawangma @FranceBrazeau2 @Videotron Oh ****. It worked for me lol
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TuSpock Shakur
(@CourageDR) reported
@Videotron First Betty White and now my Helix Videotron signal went down. Your move 2021….your move
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minifox91
(@Minifox91) reported
@Videotron More like the majority of customers actually, but I'm glad it's not just mine lol. Good luck and thanks for working overtime to fix the gov's mistake!
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Leon Kamitsis
(@kamitsis_leon) reported
@Videotron It's not working 😢
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A concerned human
(@Torkizoid) reported
@Videotron Nothing f’in works… and your technical support number does not work as well ….
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Unicorn Shawn (same Horn, different year) 🦄🌈💅🏼
(@unicorna_shawn) reported
@NorthenResister Videotron sucks rocks. The alert came after 6pm
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Mary T -
(@Frosty0o) reported
@Videotron Their stupid alert screwed everything up….as if anyone who is out at 10 pm is even near a gd television….wrong audience Legault….
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Elliot (He/Him)
(@ElliotHrtington) reported
@Videotron You have to be kidding me?! The ONE programme we get to help us through the NYE and we get this?!?!?!
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Nabil
(@nhabib505) reported
@Videotron Doesn't work... Maybe kicking the box like old time.... Common... Some clarity is needed here🤔🤔🤔
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