Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 110
Longueuil, QC 11
Ottawa, ON 10
Toronto, ON 10
Donnacona, QC 2
Laval, QC 2
Dollard-Des Ormeaux, QC 1
Granby, QC 1
Boisbriand, QC 1
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Vaudreuil-Dorion, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • DJAnder17996980 DJ Anderson (@DJAnder17996980) reported

    @Videotron feed for Republic of Sarah is so bad. Such a shame.

  • mediamorphis Dwayne Winseck (@mediamorphis) reported

    kicked in & delivered modest gains for Canadians. Of course, Rogers might be req'd to spin off Shaw's mobile operations, w/ the most likely suitor for them being Videotron, but Quebecor's track record of maintaining a viable competitive presence outside QC is poor. 6/6

  • crispicrisp Poirier Christian (@crispicrisp) reported

    @Videotron @JefferyThomas No use to call.. After 30 minutes in line they hang up on you

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @krisjoseph @BenKlass I see what u are saying & where coming from, but, yeah I can't ever seeing myself siding with ISED on this if what Bell claims is true. ISED's policy is bad policy. Their fix is worse policy (a fix in secret to benefit their hand picked champ, videotron only). Rotten.

  • Corporate18 Phil. T. (@Corporate18) reported

    @Videotron Is it normal that my gateway model keeps turning off on its own because of the outage ?

  • aezzat30 @shraf (@aezzat30) reported

    @Videotron how many times does a technician have to visit a client to fix a problem??why can’t a client swap out a faulty device at your store??????

  • BrentMcKee Brent McKee🇨🇦 (@BrentMcKee) reported

    @Monctonscout @ArponBasu Really? Ottawa’s biggest problems are bad ownership and a badly located arena. Whoever would own the Quebec City team (Quebecor or possibly Power Corporation) would be a solid ownership group. And Centre Videotron is centrally located in the city.

  • GadflyQuebec Judyth Mermelstein (@GadflyQuebec) reported

    @peter102746 @Nancy_Crouse @CBCNews I very much doubt either CTV or Global would create an equivalent cross-Canada French-language service; rather, they'd claim it wasn't economically viable to do more than dub/translate what they find profitable. As for Videotron, it's not national & is too dominant in QC already.

  • jessicamenard4 Jesska (@jessicamenard4) reported

    @Videotron Girl, Sophie gravelle, at the kiosque in orleans ottawa, ON didn’t understand what i was saying and started giving me attitude and being rude, cutting me off and wouldnt let me speak. Wishing there was someone there higher up there to help.

  • Ru55o2 Ru55o Gaming (@Ru55o2) reported

    @SwampyJoe11_SRQ @KatieJStrang NHL got it wrong in Arizona. It was a risk move and didn't pan out. You better believe the Coyotes are going to a much more guaranteed deserving city. I would say KC or Quebec City. Money is on QC city. The videotron arena is spectacular and guaranteed sellout. Poor Yotes fans :(

  • kaplanmyrth Andy Kaplan-Myrth (@kaplanmyrth) reported

    In Nov 2019, media arms of Bell, Rogers, and Videotron asked the Federal Court to order *themselves* and other ISPs to block unlicensed streaming service GoldTV. Today, @TekSavvyBuzz is taking that case to the Supreme Court of Canada. 🧵👇🏼

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @SBishayIRIS @iristel @Quebecor Vidéotron either buys Freedom (at which point it is a facilities based provider and has rights to that spectrum) or Videotron sells it to whomever buys Freedom (Verizon?) at which point the spectrum is owned by someone who has facilities based service in those areas.

  • KapBay28 S Hulme (@KapBay28) reported

    @Videotron We recently upgraded our phones via a phone service representative. She stated an amount of time we had to exchange phone if it wasn't a good choice. How long do we have? What is the process as the camera is subpar?

  • AVassiliou Anthony (@AVassiliou) reported

    @FatHeadSays @Videotron Garbage.

  • LoganCDN Logan Foster (@LoganCDN) reported

    WoW raiding got cut short for me last night due to some sort of truly horrible internet brain fart from @Videotron that resulted in 5 sec lag and zero ui response in game. Apologies to my guild and our pugs for losing a tank 3 bosses in SoD normal.

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