Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 243 |
| Ottawa, ON | 25 |
| Laval, QC | 9 |
| Toronto, ON | 8 |
| Gatineau, QC | 5 |
| Longueuil, QC | 5 |
| Rapide-Danseur, QC | 4 |
| Mercier, QC | 4 |
| Dollard-Des Ormeaux, QC | 4 |
| Saint-Constant, QC | 3 |
| Pierrefonds, QC | 3 |
| Vaudreuil-Dorion, QC | 3 |
| Dorval, QC | 3 |
| Repentigny, QC | 2 |
| Saint-Jérôme, QC | 2 |
| Orléans, ON | 2 |
| Châteauguay, QC | 2 |
| Castle Gardens, QC | 2 |
| Lachine, QC | 2 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Buckhorn, ON | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Québec, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
| Coaticook, QC | 1 |
| Saguenay, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Daphne Richardson
(@DaphRichM) reported
@Videotron welp there goes me attending class with the wifi/internet completely down in all of Quebec
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Mark Campellone
(@ItalStallion14) reported
@Videotron no internet. I think all systems are down
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Your newest addiction
(@CILANTRO_xo) reported
@avremele @Videotron Yeah this is really bullshit service I’m thinking of cancelling and going with another provider. They didn’t announce anything and phones lines are unreachable ....
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farnaz
(@farnaznaz) reported
@Videotron the worst and least reliable internet service ever !!
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carolanne
(@stpcaroxoxo) reported
@CanadianKryles @Videotron Me too. I did the same as you and it's not Working
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Sweet spice
(@XxSweetspice) reported
@Videotron hi the wifi is not working at my house nor can I access your website or call customer service. I need an answer ASAP before my Uni exams begin! Thank you
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robert maccaull
(@CanadianKryles) reported
@Videotron my wifi works, but my ethernet connection doesn't. Ive reboot PC, router, and modem. Cant get through your phone lines for Customer service or Tech support. Sister lives 5 minutes away with no issues, so not sure if this is large scale or just me.
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Nexco Networks
(@NexcoNetworks) reported
There is a reported issue with @videotron internet connections that may be affecting connectivity and phone services. We will update as new becomes available to us!
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Jad El Houssami
(@jado06) reported
@Videotron HELIX internet down, and technical support line is not connecting. I'm unable to work, can we have any updates about what is happening?
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HAPPY NEW YEAR !!
(@hutaoble) reported
videotron please fix your wifi problem tabarnak
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Ash
(@Ash___Tray) reported
@rmitchello @Videotron Their call center is down as well
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V
(@VicFrancalancia) reported
@Videotron what’s happening with the internet connection?! We’re all experiencing issues
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Alberto Sasaki 🇧🇷🏴
(@SasakiAlberto) reported
@Videotron internet not working in Montreal, Ahuntsic area H4N. Can't contact you and can't access your website either. This is a major issue as we are all stuck at home. Any ETA for a resolution?
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Trxcz
(@ValidTrxcz) reported
@Videotron plz fix your fkn internet
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YogiBear
(@YogiBear1286) reported
@Videotron internet been down for a while.. unable to reach your tech support as number is dead and customer service same.. how am I supposed to work from home? Maybe @Bell could help me out.
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