Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 251
Ottawa, ON 28
Laval, QC 11
Toronto, ON 7
Gatineau, QC 5
Orléans, ON 4
Dollard-Des Ormeaux, QC 4
Longueuil, QC 4
Castle Gardens, QC 3
Dorval, QC 3
Vaudreuil-Dorion, QC 2
Châteauguay, QC 2
Saint-Constant, QC 2
Québec, QC 2
Rapide-Danseur, QC 2
Mississauga, ON 2
Mercier, QC 2
Lachine, QC 2
Blainville, QC 2
Beloeil, QC 1
Sherbrooke, QC 1
Port-Cartier, QC 1
Pierrefonds, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Repentigny, QC 1
Saguenay, QC 1
Mont-Royal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    What's the point of paying @videotron a premium for @CraveTVHelp is the recording cut the show because the TV guide is incorrect. Problem only arise with @BellMediaPR owned premium channel. Go figure. Might as well cut the cord.

  • HowYouDrouin92 HowYouDrouin92 (@HowYouDrouin92) reported

    @1967_losers @Videotron We tried with our helix info, our illico info, well name the differents things we tried all of them. We tried to change the password, it still doesn't work. Im so mad at @Videotron. I dont want to pay 30$ for Ahl tv when im suppose to be able to watch it for free you know

  • MissSeverine18 Sev Guilbault (@MissSeverine18) reported

    @mtl_beh @Videotron On McGill street, also still down

  • robs39586635 rob s (@robs39586635) reported

    @UKRinCAN @Videotron Another great gesture by Videotron! Where is Telus and Bell? Come on you cheapskates!!These Ukr folks need help! 🇨🇦🇺🇦

  • HowYouDrouin92 HowYouDrouin92 (@HowYouDrouin92) reported from Laval, Québec

    Anyone has a stream for the Laval Rocket game? Videotron won't let us connect to the website of rds and the link to change the password is just not working.

  • Valkyrie_Bubble Valkyrie (@Valkyrie_Bubble) reported

    @Videotron For not just Videotron but the others as well, it seems like the ETA to restore the Internet service is 3h30 PM today. Looks like we'll hit the 24 hour no service mark.

  • mtl_beh B (@mtl_beh) reported

    @schai_mg @fizz_ca @Videotron The weird thins is that fizz shows no issues on their website. 🤔

  • greedisnotbad1 greedisnotbad (@greedisnotbad1) reported

    @Videotron @Valkyrie_Bubble PLEASE NOTE THAT YOUR COMMUNICATION MANAGEMENT PLAN SUCKS! YOUR DUTY IS TO INFORM YOUR CLIENTS WHAT'S GOING ON, SPECIALLY WHEN YOUR CLIENTS REQUEST INFORMATION. JUST LET US KNOW WHAT'S THE PROBLEM AND THE ESTIMATED TIME FOR RESOLUTION, IS THAT TOO MUCH TO ASK?

  • mke1138 Mike (@mke1138) reported

    @Videotron I’d like to use Pi-hole across my whole network and changing DNS per device is an unacceptable situation.

  • InternetLimited Ai Communications (@InternetLimited) reported

    The Big 5 Canadian Internet Service Providers (ISPs) (Bell, Rogers, Telus, Shaw, and Quebecor (Videotron)) receive 73.3% of the market’s revenues and charge higher prices due to a lack of competition. #Competition #internet

  • ThingInABook Dead flash on a pan., (@ThingInABook) reported

    hey @Videotron i've been visited by one of your salespeople for the last two days at my building. not only he comes in unannounced, but he's also very rude, pushy, condescending and also took my cellphone out of my hands and opened an attachment without my conscent.

  • greedisnotbad1 greedisnotbad (@greedisnotbad1) reported

    @Valkyrie_Bubble @Videotron @elonmusk SORRY TO BOTHER YOU SO EARLY ON A SATURDAY, BUT CAN YOU PLEASE CONSIDER GIVING US TRUE/RELIABLE INTERNET SERVICE HERE IN MONTREAL? 🙏

  • greedisnotbad1 greedisnotbad (@greedisnotbad1) reported

    @mtl_beh @Videotron I HONESTLY DON'T UNDERSTAND WHY THE MISTERY. THERE IS STILL A PROBLEM AFFECTING A LOT OF USERS RESIDING IN OLD PORT MONTREAL, AND YOU STILL KEEP IT A SECRET! TELL US WHAT'S GOING ON, AND LET US KNOW WHEN IT WILL BE RESOLVED! IS THAT TOO MUCH TO ASK VIDEOTRON/FUZZ?

  • madrigraal carmelo (@madrigraal) reported

    @paulinebrock I got frustrated by this because it is the licencing and Canadian companies (Bell, Videotron) that want you to go thru them. I can't watch PBS because I don't have a cable contract. **** em.

  • Valkyrie_Bubble Valkyrie (@Valkyrie_Bubble) reported

    @Videotron Internet back to being down again in our area. Seems like it's now on and off and will continue for the next 4 hours. Anything to say about such poor reliability on your Internet service?

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