Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 174
Ottawa, ON 16
Longueuil, QC 11
Laval, QC 5
Toronto, ON 5
Mercier, QC 5
Gatineau, QC 4
Vaudreuil-Dorion, QC 4
Rapide-Danseur, QC 3
Pierrefonds, QC 3
Donnacona, QC 2
Québec, QC 2
Saint-Constant, QC 2
Orléans, ON 2
Dollard-Des Ormeaux, QC 2
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1
Beloeil, QC 1
Sherbrooke, QC 1
Châteauguay, QC 1
Port-Cartier, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • norlack89 🦦🥀 jotería #BLM (@norlack89) reported

    In montreal, why is my internet down wifi and Ethernet??? @Videotron

  • maria32923572 maria (@maria32923572) reported

    @Videotron I am on the phone with another agent yudish 212784 who went above and beyond with customer service and customer care and he needs to be compensated! Your other ee was awful and rude I hope you listen to the recording!

  • KcParnell GetItRight 🍁 (@KcParnell) reported

    @Videotron Bad service....removing AMC. **** Videotron! On to another service.

  • BelleyJoel Joel Belley (@BelleyJoel) reported

    @Videotron @KcParnell Stupid decision

  • SurkiTV 🏳️‍🌈 Surki, Zombie of Seduction💛🖤🤍💜 (@SurkiTV) reported

    @Citizen_Kwy All the fricking restaurants are closed and I'm going insane! So I'me now working for Videotron as a tech support. I've increased my wages by 50% just by starting to work there. Also, now I have health insurance

  • eth_savage LORD SAVAGE (@eth_savage) reported

    @Videotron customer service is an absolute disgrace

  • steven55282148 Steven Glickman (@steven55282148) reported

    @Videotron @KcParnell As terrible as the customer service is at Bell, they will still always be king because of decisions like this.

  • R_Man27 RRoy (@R_Man27) reported

    @Videotron connection down in Gatineau... again. Wtf is going on. I'm going to switch to Bell very soon..

  • eth_savage LORD SAVAGE (@eth_savage) reported

    @Videotron Yes. You can help by providing me with a credit to my account for my time wasted last night.

  • chdigg1 chdigg (@chdigg1) reported

    @perreaux Follow-up on my Blinknet to this comment of yours: Blinknet in my case uses cable to a routing point, at which case it goes directly into their servers/system. I was worried the cutoff issue was due to the line, but it proved due to Videotron's servers, as blink's work solidly.

  • NoLore Nora Loreto (@NoLore) reported

    @perreaux Depending on how much you like pain, Videotron has been ... alright. I got the updated modem and all my problems went away.

  • c_stegen Camille Stegen (@c_stegen) reported

    @clauderivest @perreaux Darn! Was gonna say the same thing ;) But honestly, either way the signal tends to work better than with the big names but I’ve had 0 issues w/ ebox. Also, it’s cheaper than bell/videotron

  • x_tina8000 Kristina Hernandez (@x_tina8000) reported from Clarence-Rockland, Ontario

    People living in Rockland, who is your internet provider? I am so tired of @Bell ****, lies and outrages prices. Any feedback on @Videotron ?

  • lblandford Laurence Blandford (@lblandford) reported

    @perreaux I have the same problem with Videotron.

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    So tonight I couldn't watch @TheWalkingDead episode 10x17 because @Videotron and @AMC_TV couldn't get their **** together. This is a middle finger given to your audience.

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