Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 229
Ottawa, ON 23
Toronto, ON 8
Laval, QC 7
Mercier, QC 6
Vaudreuil-Dorion, QC 5
Longueuil, QC 4
Dorval, QC 4
Rapide-Danseur, QC 4
Gatineau, QC 3
Saint-Constant, QC 3
Pierrefonds, QC 3
Repentigny, QC 2
Orléans, ON 2
Dollard-Des Ormeaux, QC 2
Castle Gardens, QC 2
Montmagny, QC 1
La Prairie, QC 1
Pickering, ON 1
Buckhorn, ON 1
Saint-Jérôme, QC 1
Beloeil, QC 1
Sherbrooke, QC 1
Châteauguay, QC 1
Québec, QC 1
Port-Cartier, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Saguenay, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Raman78795574 Raman (@Raman78795574) reported

    @Videotron “WORST COMPANY EVER”. There systems are full of bugs. They shutdown our internet 3 times because they thought we are moving to a new address. Its second day today that our internet is not working so we cant work.

  • Alyss80796817 Alyss (@Alyss80796817) reported

    @NotionStatus Blocked with Videotron. DNS fix works on PC, but not on cellphone, whether it is WiFi or 3G data. My students need to be able to access their course from their mobile devices.

  • CFouCFou Charlie Foo (@CFouCFou) reported

    @AKOvO47 @Videotron Yes there is, for 7 hours now and counting... the problem is not you, it’s your network...

  • SeanRookie SeanRookie (@SeanRookie) reported

    @NotionStatus Not working with Videotron in Canada Quebec, works with a different IP server and on cell phone.

  • mtl_boredstupid verbal kint (@mtl_boredstupid) reported

    @Videotron is there an outage?

  • HilaryMillinery Hilary's Millinery (@HilaryMillinery) reported

    I have been a customer with @virginmedia since #videotron days and I'm done with your **** customer service. Picking and choosing who you want to respond to.

  • BourdagesAndre André Bourdages (@BourdagesAndre) reported

    It is really frustrating! I am trying to use Notion yesterday. Always broken down! I live in Canada and am with Videotron. @NotionHQ

  • piantagrano piantagrano (@piantagrano) reported

    @AKOvO47 @fmesny @Videotron Its still down for me, since 2:30pm. Anyone get any updates?

  • Meghann_88 Meghann C (@Meghann_88) reported

    @Videotron I’ve reset my terminal and I can still only see one tv’s pvred shows when I should be seeing two. Please let me know how to fix this problem. Thank you

  • Davesdere Dave Côté (@Davesdere) reported

    @Videotron 5 hours and internet is still down... I'm really close to move my business elsewhere

  • AKOvO47 Alex Karabatsos (@AKOvO47) reported

    @Videotron hey, is there an outage in Montreal right now?

  • piantagrano piantagrano (@piantagrano) reported

    @AKOvO47 @Videotron I called @videotron and they told me there is an outage in outremont area, not sure how large or how many people it affects. I havent had wifi since 2:30pm

  • _MBW Matt Walsh (@_MBW) reported

    @Videotron No I haven’t restarted my entire phone to try and rectify the issue

  • itsyaboimaxoo itsyaboimaxoo 🇺🇸🇨🇦 (@itsyaboimaxoo) reported

    @xavier_laff Coverage sucks. Lots of areas suffer from congestion. Speeds suck with some carriers. They don’t all have VoLTE, and Wi-Fi calling. Even Videotron and Freedom have that here! Also towers only have one eNb, here they usually have several.

  • DrDevil87 DrDevil87 (@DrDevil87) reported

    @Silversnack @MarcPDumont @Videotron Same. My damn app on my phone / computer is ahead of the feed on my tv. Ridiculous.

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