Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 157
Québec, QC 9
Ottawa, ON 9
Laval, QC 5
Pierrefonds, QC 4
Saint-Constant, QC 3
Gatineau, QC 3
Boisbriand, QC 2
Toronto, ON 2
LaSalle, QC 2
Vaudreuil-Dorion, QC 2
Kirkland, QC 2
Châteauguay, QC 2
Candiac, QC 2
Terrebonne, QC 2
Vancouver, BC 2
Pointe-Claire, QC 1
Granby, QC 1
Nédélec, QC 1
Brossard, QC 1
Mont-Joli, QC 1
Brampton, ON 1
Témiscaming, QC 1
Saint-Bruno-de-Montarville, QC 1
Calgary, AB 1
Drummondville, QC 1
Parry Sound, ON 1
Mascouche, QC 1
Saint-Joseph-du-Lac, QC 1
Westmount, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • chouette007 La Justicière (@chouette007) reported

    @LeHuffPost On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • TheGraceful_1 Sean Lapalme (@TheGraceful_1) reported

    @Videotron why are you so garbage at sim sub. Missing nfl playoffs because you guys are asleep at the switch.

  • CPComm Campbell Patterson (@CPComm) reported

    @quaid_jennifer How can the Minister signal he will likely approve the deal if Videotron buys Freedom and not know what enforceability mechanisms are required? It would be like a Chief Justice of a Competition Tribunal saying a decision needs to be expedited before he sees all the evidence.

  • z_ok_ny Nervous Climate Optimist (@z_ok_ny) reported

    @mgeist @FP_Champagne Apparently they turned down a higher offer for Wind/Freedom from the original investment firm that started Wind. Seems likely they are intentionally picking Videotron because they know they won't give them real trouble

  • juycer Juliana C 🏳️‍🌈 (@juycer) reported

    @Videotron Yeap, I was connected to 5ghz network, I changed to 2.4 and it’s a little better. I’ve been complaining for a long time, but due to my wife’s name in the contract, when I try to confirm the identity, you guys says that it can’t be confirmed.

  • chouette007 La Justicière (@chouette007) reported

    @macleans On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • Deadly_JSay BrushyHat (@Deadly_JSay) reported

    @juycer @Videotron This happened to me when I was living in a place where all the places were piped through a single fiber and you could experience slowdowns at peak usage times. It really sucked tbh because nothing can be done and it's hard to blame them as you don't have proof. Network topology!

  • chouette007 La Justicière (@chouette007) reported

    @CTVNews On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.

  • HSmythe10 Hank Smythe 🇺🇦 (@HSmythe10) reported

    @AnthonyLacavera Only in socialized Canada should anyone but the owners decide whom they should sell to. FYI the Crown can direct divestiture but not pick the receiving buyers. @Globalive never stood a chance against the size of @Videotron.

  • LostDei TheLostDeiTy (@LostDei) reported

    @Videotron Why is the Goddamn internet ALWAYS down. And even worse you always pretend like there is no problem. Zero transparency with your customers. I'm done with you guys after this contract.

  • CPComm Campbell Patterson (@CPComm) reported

    @peternowak How will the Minister monitor, report, and enforce violations? What remedies will there be for subscribers? For what period of time are the Minister's orders in effect? What are the consequences if Rogers and Videotron fail to follow the Minister's order?

  • yurkshirelad YurkshireLad (@yurkshirelad) reported

    @Videotron I can never verify my ID on twitter, and your chat site doesn't work for me, probably because I block ads/tracking at the DNS level. "Uncaught ReferenceError: genChat is not defined"

  • Ismatrak Ismael (@Ismatrak) reported

    .@Bell just got a 500CAD bill for 5 days of travel, Wifi calling is a racket with you guys, never had this issue with @Videotron or my friend, who activated his exactly like me, with @Fidomobile. Vacation ruined like the Chichen Itza pyramid I went to see.

  • chouette007 La Justicière (@chouette007) reported

    @ETTelecom At #Videotron, they lie to you about your rights and if you insist on having them respected, they will threaten your family. They send their reporters after you outright to extort. Complaint handling goes through extortion at Videotron

  • darealityy DARRELL (@darealityy) reported from Brossard, Québec

    @NobuBergy @Videotron Damn times are hard out here!

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