Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 86
Toronto, ON 11
Ottawa, ON 8
Longueuil, QC 3
Rapide-Danseur, QC 3
Gatineau, QC 3
La Prairie, QC 2
Dollard-Des Ormeaux, QC 2
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Drummondville, QC 1
Laval, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
Lévis, QC 1
Vaudreuil-Dorion, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Ash236004717712 Ash (@Ash236004717712) reported

    @Videotron i am goign crazy how many data do u think i have ? ******* hurry up and fix it or i will sue you it’s been days

  • sam_mattar Samer Mattar (@sam_mattar) reported

    @Videotron No service in Longueuil !

  • JohnnyFeddy Feddy (@JohnnyFeddy) reported

    @Videotron Hard to believe! Unless your neglecting Ahuntsic? Total blackout in this area, been 3 days now! No access to landline for the last 72 hours is beyond shameful! Especially for your elderly clients.

  • rigslickgoat baydaine twitch (@rigslickgoat) reported

    @Videotron Villeray nothing for 2 days, trash service

  • OverTrinity Freezy (@OverTrinity) reported

    @Videotron fix internet it’s been 4days🥲🥲🥲 in St-Lazare/Hudson plz

  • ReplicatorUnit STARFLEET REPLICATOR UNIT (PARODY) (@ReplicatorUnit) reported

    @FreedomMobile so, now that you sold out - yet again - what will happen to our rate plans etc.? Will @Videotron use lube, when they take over our service etc? Will we get a choice on plans etc? We the users of #FreedomMobile need answers.

  • AnnabelleMeta Annabelle Metayer (@AnnabelleMeta) reported

    @videotron Anyone managed to quickly switch service to another internet provider? Unfortunately, I can't afford to wait any longer, lots of work to do. Any tips from anyone who managed to switch successfully? Thanks 🙏

  • AveWef Averin (@AveWef) reported

    @Videotron Horrible service

  • FunhouseTheatre Jim Burke (@FunhouseTheatre) reported

    @Videotron On our 3rd day without service. On plateau east of parc Lafontaine. Any news?

  • Whereismypart kpwnage_ (@Whereismypart) reported

    @Videotron You don't answer customer phone support, you don't answer tweets, we are still experiencing internet issues. How can you make an outrageous claim of 80% ? Give us an estimate of when this is expected to be resolved, people work from home and require these services!

  • OmarAbalkhail Montrealer80 (@OmarAbalkhail) reported

    @jwmann @Videotron lol I feel bad ! But I still complain haha

  • Globegrowth Tom Burke (@Globegrowth) reported

    @Videotron Any updates for Western NDG? Any timelines? Why not have an OUTAGE map like the Hydro Quebec app has. Phone, internet and cable is now like an essential utility!

  • xMARKinMTLx Mark H. (@xMARKinMTLx) reported

    @Videotron At this point I have no faith that service will be restored until after the holidays

  • purrrcell 👽Alex (NOT ALICE)👽 (@purrrcell) reported

    @Videotron j8p still down...

  • Kupergon Kuperberg Henry (@Kupergon) reported

    @Videotron #videotronsupport #videotron No service since last Wednesday at 18h28 in CDN-NDG. Why is Videotron affected for so long while other ISP’s are not?

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