Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
Location | Reports |
---|---|
Montréal, QC | 155 |
Ottawa, ON | 12 |
Laval, QC | 8 |
Québec, QC | 4 |
Châteauguay, QC | 3 |
Gatineau, QC | 3 |
Pierrefonds, QC | 3 |
Vancouver, BC | 3 |
Candiac, QC | 2 |
Terrebonne, QC | 2 |
Dollard-Des Ormeaux, QC | 2 |
Mascouche, QC | 1 |
Saint-Joseph-du-Lac, QC | 1 |
Westmount, QC | 1 |
Stittsville, ON | 1 |
Edmonton, AB | 1 |
Bolton, ON | 1 |
Sainte-Catherine, QC | 1 |
Clarence-Rockland, ON | 1 |
Lachine, QC | 1 |
Waterloo, ON | 1 |
Huntingdon, QC | 1 |
LaSalle, QC | 1 |
Val-d'Or, QC | 1 |
Havre-Saint-Pierre, QC | 1 |
Vaudreuil-Dorion, QC | 1 |
Toronto, ON | 1 |
Hamilton, ON | 1 |
Peterborough, ON | 1 |
Repentigny, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Alirio (@alirio) reported
@Videotron any official word on an outage affecting Montreal? I’m in the plateau and without Internet for about an hour now.
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Honor Magrama 🐆 (@magramaa) reported
@bell if you dont fix my internet ong ima go with @Videotron (+ shoutout to @Videotron)
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Ann Lemieux (@ann_lemieux) reported
@checkupcbc Am with Videotron same service and another price increase ($6.50 increase)
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CuervoenMontreal 🇦🇷🇨🇦 (@CuervoenCanada) reported
@Videotron I have Helix since January. The noise from de modem is impossible to support. Videotron change the modem for a new one (same model) and it is noise as much as the first one.
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Alexandra Posadzki (@alexposadzki) reported
@PKP_Qc hints that Videotron would be interested in buying Freedom Mobile; says the company was interested back in 2008 in building a national wireless network but found the spectrum auction too expensive. #INDU #telecom
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Ghislain Bergevin (Gigilles) (@MossieuGhislain) reported
@SailingOnSound @fizz_ca I have it for internet and am pleased with it. The modem-router they provide is a bit crap. Self-service works well and the perks/bonuses are nice. Any problems I have are the same as I had with my previous ISP and likely due to Videotron hardware
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Jean-François Mezei (@jfmezei) reported
@ldeichel I thought that Videotron hadn't started to sell in region because they were unhappy with what Bell was offering. I guess I'll have to hunt for the CRTC filings to see what the problems are.
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N A S T Y x 93 (@nastyx93) reported
@mxtayer @Videotron @Bell I don’t know how videotron can be that bad tbh.
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jeffrey Grospe (@jeffrey_grospe) reported
@Videotron The internet is so slow today :( keep losing connection....
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Gregg Tilston🍷🥘🤘⛷🏎✈️🇨🇦🐾👩👧👦👨👧👦 (@greggtilston) reported
@nectarios Bell Fibe is amazing (when it's stable). Not sure about Videotron but the issue I have with anything other than Fibe is the upload speed.
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nectarios (@nectarios) reported
Bell Fibe vs. Videotron high speed? Which big bad telco is better?
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✊🏾 Leandro Estrela ★彡 (@leandroestrela) reported
@Videotron hello, my internet is not working. could you help me please? thanks
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EmmasVarietyArts (@emmasvarietyart) reported
@DatPinkPuffball Whats even worst is that we cant switch companies since videotron is also responsible for our cable.
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Commissioner Miner (@fanCRTCProfling) reported
@jfmezei Freedom to me is a non-issue, it's a red herring. Has spectrum worth. Videotron will turn it into a low cost, no service, cheap quality fizz just to keep it out of other competitors hands.
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sdnil (@sdnil666) reported
You’d think that having experience as a customer service representative would stop me from crying on the phone to a stupid videotron employee BUT ALAS