Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 175
Ottawa, ON 16
Longueuil, QC 11
Laval, QC 5
Toronto, ON 5
Mercier, QC 5
Gatineau, QC 4
Vaudreuil-Dorion, QC 4
Rapide-Danseur, QC 3
Pierrefonds, QC 3
Donnacona, QC 2
Québec, QC 2
Saint-Constant, QC 2
Orléans, ON 2
Dollard-Des Ormeaux, QC 2
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1
La Prairie, QC 1
Pickering, ON 1
Repentigny, QC 1
Buckhorn, ON 1
Saint-Jérôme, QC 1
Beloeil, QC 1
Sherbrooke, QC 1
Châteauguay, QC 1
Port-Cartier, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • arminmor Armin Morattab (@arminmor) reported

    @Videotron WTF?! Can't WFH!

  • jnreyt Jean-Nicolas Reyt, PhD (@jnreyt) reported

    @Davesdere @Videotron Exactly my issue. I am starting to regret switching to Helix.

  • SophieAnneB Sophie-Anne B. (@SophieAnneB) reported

    @Mrc010203 @StephyVicente @Videotron Down in Gatineau too. Phone line to customer service says customer you are retrying to reach does not exist. Ooh boy

  • Rahrakwasere #GoHabsGo (@Rahrakwasere) reported

    @Videotron So that explains why your customer service/ tech support phone lines dont even ring when we call?

  • TheRealSophie10 Sophie #Villain☔️ (@TheRealSophie10) reported

    @DarthAlexander9 @ffsWeal Sorry guys I couldn't start broadcasting again. Videotron is currently having an outage and I have no internet right now.

  • LVBirdsong L. V. Birdsong (they/them) (@LVBirdsong) reported

    @Videotron Not only did my Internet go down but my phone as well - I have never felt so cut off. I had contacted Videotron a few days ago to say my connection has been unstable lately and they brushed it off as "not on their side." What a joke.

  • Flagpole_Canada Flagpole to Canada (@Flagpole_Canada) reported

    @fagstein @Videotron Is it even their servers or are they now DDoSing someone else’s poor server?

  • Nadia22812773 Nadia (@Nadia22812773) reported

    @JokeSins @Videotron I’m in West Island and no service

  • AndrewTechDude andrew quenneville (@AndrewTechDude) reported

    @Videotron even my phone LTE is down

  • hey_its_me_2020 shawn (@hey_its_me_2020) reported

    Add Google’s DNS if your #videotron is down.

  • TheOmegaPrimal OmegaPrimal #BLM Native Life Matter (@TheOmegaPrimal) reported

    @Chrisleroux @JokeSins @Videotron my parents live in Marieville and have the same issues.

  • PJ86994288 P.J. (@PJ86994288) reported

    @Videotron Would be nice to get updates and an estimated time when service could be re-established

  • bocumjb john bocum (@bocumjb) reported

    @GadSaad @Videotron cancel culture step 2 "technical difficulties"

  • Perrier40579754 Perrier (@Perrier40579754) reported

    @Davesdere @Videotron Same, I have 2 quizzes this afternoon, I have missed the first one just now, I hope it will be fixed before 3 or else Im in deep ****

  • yarvinator Ken Shields (@yarvinator) reported

    @Videotron If you know how to change your DNS settings on your PC or router, change it to use 8.8.8.8 for now. DNS services are down... not the internet

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