Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 175 |
| Ottawa, ON | 16 |
| Longueuil, QC | 11 |
| Laval, QC | 5 |
| Toronto, ON | 5 |
| Mercier, QC | 5 |
| Gatineau, QC | 4 |
| Vaudreuil-Dorion, QC | 4 |
| Rapide-Danseur, QC | 3 |
| Pierrefonds, QC | 3 |
| Donnacona, QC | 2 |
| Québec, QC | 2 |
| Saint-Constant, QC | 2 |
| Orléans, ON | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Repentigny, QC | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Châteauguay, QC | 1 |
| Port-Cartier, QC | 1 |
| Terrebonne, QC | 1 |
| Val-d'Or, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Armin Morattab
(@arminmor) reported
@Videotron WTF?! Can't WFH!
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Jean-Nicolas Reyt, PhD
(@jnreyt) reported
@Davesdere @Videotron Exactly my issue. I am starting to regret switching to Helix.
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Sophie-Anne B.
(@SophieAnneB) reported
@Mrc010203 @StephyVicente @Videotron Down in Gatineau too. Phone line to customer service says customer you are retrying to reach does not exist. Ooh boy
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#GoHabsGo
(@Rahrakwasere) reported
@Videotron So that explains why your customer service/ tech support phone lines dont even ring when we call?
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Sophie #Villain☔️
(@TheRealSophie10) reported
@DarthAlexander9 @ffsWeal Sorry guys I couldn't start broadcasting again. Videotron is currently having an outage and I have no internet right now.
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L. V. Birdsong (they/them)
(@LVBirdsong) reported
@Videotron Not only did my Internet go down but my phone as well - I have never felt so cut off. I had contacted Videotron a few days ago to say my connection has been unstable lately and they brushed it off as "not on their side." What a joke.
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Flagpole to Canada
(@Flagpole_Canada) reported
@fagstein @Videotron Is it even their servers or are they now DDoSing someone else’s poor server?
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Nadia
(@Nadia22812773) reported
@JokeSins @Videotron I’m in West Island and no service
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andrew quenneville
(@AndrewTechDude) reported
@Videotron even my phone LTE is down
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shawn
(@hey_its_me_2020) reported
Add Google’s DNS if your #videotron is down.
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OmegaPrimal #BLM Native Life Matter
(@TheOmegaPrimal) reported
@Chrisleroux @JokeSins @Videotron my parents live in Marieville and have the same issues.
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P.J.
(@PJ86994288) reported
@Videotron Would be nice to get updates and an estimated time when service could be re-established
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john bocum
(@bocumjb) reported
@GadSaad @Videotron cancel culture step 2 "technical difficulties"
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Perrier
(@Perrier40579754) reported
@Davesdere @Videotron Same, I have 2 quizzes this afternoon, I have missed the first one just now, I hope it will be fixed before 3 or else Im in deep ****
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Ken Shields
(@yarvinator) reported
@Videotron If you know how to change your DNS settings on your PC or router, change it to use 8.8.8.8 for now. DNS services are down... not the internet
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