Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 128
Toronto, ON 11
Longueuil, QC 11
Ottawa, ON 10
Mercier, QC 3
Rapide-Danseur, QC 2
Donnacona, QC 2
Laval, QC 2
Vaudreuil-Dorion, QC 2
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
Dorval, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • CanadianKryles robert maccaull (@CanadianKryles) reported

    @honeylust5 @IFizziks @Videotron So I don't know if it's true, what I read was since some towers were down (which Helix uses) it left the ones still up eventually overwhelmed, which is why the net was up and down

  • RuprechtMtl Danny B (@RuprechtMtl) reported

    @Videotron BELL is working fine but Videotron is down for 5 days now. What a crap company.

  • greynotgrey Ian K. Rogers ikr?╭ರ_ಠ (@greynotgrey) reported

    @montrealmarc @Videotron I also live in H2V, never lost power - but also have had no home internet since Wednesday. I wonder if I will get a break on my Helix bill this month (hahaha of course not)

  • MattViglas Matt Viglas (@MattViglas) reported

    @Videotron Bell Fibe was online the moment electricity came back, just saying.. Videotron is still down at my dads place (J7T). I've been bugging him to switch. After this fiasco he will be.

  • Sparklepuss1 Sparklepuss (@Sparklepuss1) reported

    @DerekJKilian @Videotron Exactly. How is it me (a customer) has to tell other customers how to get access to a service we are all paying for? 🤔 Why is this not part of their basic messaging?

  • Sparklepuss1 Sparklepuss (@Sparklepuss1) reported

    @Videotron Your customer service is TERRIBLE! For Videotron mobile users using their phone as hotspots because their Helix is down:

  • Sparklepuss1 Sparklepuss (@Sparklepuss1) reported

    @Videotron Why don’t you tell people that their mobile service maybe be blocked because you have an overage limit? Either call cust serv and spend an hour on hold, OR remove the block by logging in to your account.

  • SBHSNGL TG (@SBHSNGL) reported

    @AzemOfLight @Videotron No one gives a damn about your useless comment

  • synfulosophy Synful (@synfulosophy) reported

    @Videotron You keep saying 90%, but that means nothing when you're the other 10% & you can't get an understanding as to what areas are being worked on next. An outage map similar to HydroQuebec would have been appreciated, but that must have been too hard. How about just naming burroughs?

  • atomic_issue Golden diva (@atomic_issue) reported

    @Videotron I never loose electricity, in Côtés des neiges, but my Videotron is dead. How would you blame my electric network.

  • debbieabo Deb White (@debbieabo) reported

    @Videotron I call BS on this post still no wifi service. It actually came on yesterday for a couple of hours and then disappeared.

  • jamesschriss JCD35 (@jamesschriss) reported

    @Videotron H9R 4M1 still down

  • DerekJKilian Derek Kilian (@DerekJKilian) reported

    @Sparklepuss1 @Videotron Issues don’t seem to be with the Helix towers it’s the modems that are not connecting to Vidéotron. Wifi is up and running but no access to internet, so no TV land line, nor land line phone

  • slys28 spring szalai (@slys28) reported

    @Videotron hydro just cut our internet line help!!!

  • SBHSNGL TG (@SBHSNGL) reported

    @Videotron Just wondering when you will be posting more useless information . What a horrible company and uselsss customer service .

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