Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 244
Ottawa, ON 23
Toronto, ON 8
Laval, QC 8
Mercier, QC 6
Rapide-Danseur, QC 5
Longueuil, QC 4
Dorval, QC 4
Vaudreuil-Dorion, QC 4
Gatineau, QC 3
Saint-Constant, QC 3
Pierrefonds, QC 3
Repentigny, QC 2
Orléans, ON 2
Dollard-Des Ormeaux, QC 2
Castle Gardens, QC 2
Montmagny, QC 1
La Prairie, QC 1
Pickering, ON 1
Buckhorn, ON 1
Saint-Jérôme, QC 1
Beloeil, QC 1
Sherbrooke, QC 1
Châteauguay, QC 1
Québec, QC 1
Port-Cartier, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Saguenay, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • BrynnSidhe Brynn (@BrynnSidhe) reported

    @cfulgham Videotron here. Went with them a few years ago. No issues and was half what I would have paid with Bell when I changed over.

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @checkupcbc Am with Videotron same service and another price increase ($6.50 increase)

  • mtl_boredstupid verbal kint (@mtl_boredstupid) reported

    @Videotron Is there another issue?

  • Nick_OBJ Clutchyhs 👑 (@Nick_OBJ) reported

    @Videotron how do you guys not have apple watch support yet gezzus what a fail

  • terry1929 Renee (@terry1929) reported

    @jacktodd46 Yup. Just like Videotron and Bell here. Identical pricing and both have 100% of the market. No competitive pricing, no service.

  • mateocombs Matt Combs (@mateocombs) reported

    @Anthony__Koch Very pan-Canadian of you! Of course, Quebec will demand an opt-out with full funding, and then use the money to finance mandatory customer-service internships at Videotron.

  • StingingMonkey Gregory Fink (@StingingMonkey) reported

    @krisjoseph yes, that is the exact model that they use. Used to be shaw and videotron splitting the country, now it will be bell and rogers. argument they will make is no one else wants to be in the business, like they did before with cell service providers. never really changes.

  • AVassiliou Anthony (@AVassiliou) reported

    @Bell business is absolutely terrible. No sympathy for struggling businesses. We'll be switching all our businesses to @Videotron asap.

  • norlack89 🦦🥀 jotería #BLM (@norlack89) reported

    Day 1 with @fizz_ca and I don't know how but it's already 100% better than that garbage Videotron!!!

  • macmedic13 Bill Christie (@macmedic13) reported

    @Videotron I’m shocked that in 2021 you do not have a status page or outage page? I’ve been in an outage since 11:50 and the only update is a restore time of 3:45?

  • morenhl4canada Make It Ten (@morenhl4canada) reported

    @PierreVLeBrun Hey, while they're at it, why not just move Arizona to the Atlantic... and to cut down on travel, they could just play out of the Videotron Centre in Québec?

  • soitwaswritten a_bawdmon (@soitwaswritten) reported

    @Videotron is there an outage in Gatineau ??

  • magramaa Honor Magrama 🐆 (@magramaa) reported

    @bell if you dont fix my internet ong ima go with @Videotron (+ shoutout to @Videotron)

  • SebastienJRM séb 🌈 (@SebastienJRM) reported

    @Videotron Did your network equipment not observe the time change overnight? My phone is set to use "network provided time", and it's still an hour behind.

  • sdnil666 sdnil (@sdnil666) reported

    You’d think that having experience as a customer service representative would stop me from crying on the phone to a stupid videotron employee BUT ALAS

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