Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 85 |
| Ottawa, ON | 10 |
| Toronto, ON | 5 |
| Gatineau, QC | 4 |
| Rapide-Danseur, QC | 3 |
| Lévis, QC | 2 |
| Saint-Constant, QC | 2 |
| Vaudreuil-Dorion, QC | 2 |
| Laval, QC | 2 |
| Longueuil, QC | 2 |
| La Prairie, QC | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Saguenay, QC | 1 |
| Mercier, QC | 1 |
| L'Assomption, QC | 1 |
| Saint-Jérôme, QC | 1 |
| Mont-Saint-Grégoire, QC | 1 |
| Drummondville, QC | 1 |
| Matane, QC | 1 |
| Saint-Basile-le-Grand, QC | 1 |
| Saint-Jude, QC | 1 |
| Burnaby, BC | 1 |
| Pointe-Claire, QC | 1 |
| Granby, QC | 1 |
| Boisbriand, QC | 1 |
| Strathmore, ON | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Hanner Jimenez
(@HannerJimenez3) reported
@Videotron I’ve never lost electricity but I’m without internet since Thursday night!!! Any updates on when would it be back? 😐😐😐
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Dimitrios Maragos
(@Jamoos_versionX) reported
@Videotron Two days no internet, my neighbour 6 blocks from me and has videotron with no issues, I can't understand why mine doesn't work at all. Utterly ridiculous
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Alex Martins
(@AlexM370) reported
What a complete lack of respect for your customers @Videotron. No service for 3 days and impossible to reach customer support!!
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MTLxQUANTUM
(@xxQUANTUM) reported
@Videotron Do you have an outage map?
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alex arrowsmith
(@arrowsauce10) reported
@Videotron you guys want to fix my internet in villeray ? Or you going to compensate me for paying for a week of internet with nothing to show for it ?
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Musicnel
(@Musicnel1) reported
@Videotron No service, but invoice well received. seriously?!? @videotron
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Kevin Uggowitzer
(@kevinugg) reported
@Videotron service is still down in NDG when will it be restored?
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Pedro Reducindo
(@pitredu) reported
@Videotron Vidéotron. Your update is so vague. I’m your website you don’t even have an option to verify service status . So disappointed:(
-
Al
(@freefox76) reported
@Whereismypart @Videotron The tinfoil hat wearer in me thinks this could be a bigger plan. Maybe @Videotron has been incentivized to help bring workers back to the office by slowing down their restoration of service? Something feels off about this one, no loss of power but 3+ days without internet
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Commissioner Miner
(@fanCRTCProfling) reported
Videotorn is giving free #CRTC mobile data *only* to users that have/buy landline service from videotron. It's very preferential, @TekSavvyBuzz. Are they doing this w/ Vmedia & Fizz as well? There are some questions here & for sure preferential treatment going on.
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G Money 🇦🇲❄🇨🇦
(@expozhabs) reported
@Videotron Party is over. Time to cancel. I'm assuming that I'm gonna get one year of free tv and internet at this point. 🥶 #verglas2023
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Alex Martins
(@AlexM370) reported
What a complete lack of respect for your customers @Videotron. No service for 3 days and impossible to reach customer support!! #videotron #worstcustomersupport
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Sakron911
(@Sakronn911) reported
@Videotron Yes, it's back for like 2hours then it goes back down for the rest of the day. Been 3 days and this is the 4th. No one answers by phone and when they do they tell me "my service is available" It is not...
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Giovanni Zappia
(@Undertakerz111) reported
@Videotron Internet is back online on my street... proof videotron technical support services are not on holiday this long weekend.
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FONTON MUSTAPHA
(@FontonMustapha) reported
@Videotron No internet service in my area. It is extremely disturbing