Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 109
Longueuil, QC 11
Toronto, ON 10
Ottawa, ON 9
Donnacona, QC 2
Laval, QC 2
Mercier, QC 2
Granby, QC 1
Boisbriand, QC 1
La Prairie, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1
Rapide-Danseur, QC 1
Gatineau, QC 1
Québec, QC 1
Brossard, QC 1
LaSalle, QC 1
Vaudreuil-Dorion, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • JudyAnjowski Judy (@JudyAnjowski) reported

    @Videotron is there an outage in Gatineau/Aylmer?

  • piko72 Stephan🇨🇦 (@piko72) reported

    @fizz_ca Internet issues going on for a while since yesterday Montreal area! @Videotron

  • VsCanadians Xandros Cana (@VsCanadians) reported

    @Trinity50436567 @pablorodriguez @Videotron That **** shouldnt be on tv

  • gbuena gino buena (@gbuena) reported

    @Videotron no internet service Montreal-east?

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    The art of broken TV schedule, featuring @videotron and @CTVSciFi : Star Trek discovery was over an hour long so it cut the end. Got the encore presentation, added 30 minutes, but it actually started 40minutes+ in. It's 2022 and we still can't get recording of programs right.

  • stuckincentre Bill McStravick (@stuckincentre) reported

    @muradhem @EvanLSolomon Rogers, Bell/Telus-Ericsson 5G gear, Videotron and Sasktel-Samsung 5G gear, Freedom was down to Ericsson or Nokia when sale stopped project, other providers use the big carriers. So who's left? private networks?

  • SpaceMutiny Laharl (@SpaceMutiny) reported

    That's why people are kind of hoping for the longest time now that Videotron the Quebec mobile provider does by up Freedom because it would give them the chance to be in the national scale with their service instead of just focus on Quebec and some of Ottawa.

  • devinbrodie25 devinbrodie25 🇨🇦 (@devinbrodie25) reported

    .@Videotron customer support is terrible.

  • CanadianQueen69 👑CanadianQueen6969👑 (@CanadianQueen69) reported

    @Videotron is it normal to still not have mobile network

  • DeeZNuTs_Qc Kronos/DeeZNuTs (@DeeZNuTs_Qc) reported

    @Videotron NO CLOUD SYNC ON ANY FUKING GAMES...... FIX YOUR INTERNET IN LONGUEUIL Votre adresse IP est: 135.19.214.2

  • StockMan987 StockMan (@StockMan987) reported

    @Videotron Is internet down in downtown Montreal right now?

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @mgeist So all together, the "no-shows" I know of: -Bell & Videotron refused to show up at LCJC (was stated last year ~ last committee meeting), but they were consulted & support it, Senate Sponsor said it can develop for other content. -Justice & Public safety refused to show Others?

  • Emma95756653 RedBalloon (@Emma95756653) reported

    @Videotron your chat service is not answering me. My old sim card got deactivated. I inserted the new one your had sent me (even though I didn't want it but now that you killed my old one I guess I no choice) BUT I CAN'T ACTIVATE MY NEW SIM CARD BECAUSE I CAN'T MAKE PHONE CALLS.

  • daevien Daevien (@daevien) reported

    @SigmaFocus @Videotron Seems to be some routing issues currently. Try a vpn if you have one and can connect to it

  • stuckincentre Bill McStravick (@stuckincentre) reported

    @stevenchase Rogers, Bell/Telus-Ericsson 5G gear, Videotron, Sasktel- Samsung 5G gear, Freedom was down to Nokia and Ericsson 5G gear before sale put hold on project. Who's left? The majority of providers all use the big carriers networks.

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