Vidéotron

Vidéotron Outage Map

The following outage map shows the most recent areas in Canada where Vidéotron users have reported their issues and outages. If you are having an issue with Vidéotron and your location is not listed, make sure to submit a report below.



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May 23: Problems at Vidéotron

Vidéotron is having issues since 05:40 AM EST. Are you also affected? Leave a message in the comments section!

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Vidéotron Comments

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • Stephanie Vicente (@StephyVicente) reported

    @Videotron is there still an outage in my Area? J9A ... The Helix light is white in front and the ethernet is orange but the wifi doesn't show up as an option for me to connect to at all. Doesn't even appear.

  • Stephanie Vicente (@StephyVicente) reported

    @Videotron No service here in J9A still

  • Jessy Gervais-Plante (@j_gp93) reported

    @devilrose21 @Videotron They don't give a damn... 32 hours and counting without services... I need my internet for work... This is unacceptable.

  • Nancy Vaudry (@devilrose21) reported

    @Videotron an update on outage would be nice. I understand storm caused problems but your customers deserve a better answer than just wait.

  • Dr. Sam (@DrSamTheDentist) reported

    @Videotron Even before the storm support was suggesting a repair time of over a month. Now that the storm has happened I am certain any claims of service disruption will be blamed on the storm.

  • Dr. Sam (@DrSamTheDentist) reported

    @cuto8 @reideltj @Videotron With the storm, Ottawa South is never going to see a resolution. They will deny any claims now that they can blame the storm. I am switching to bell on Tuesday, and while I’m mad I’ll be paying more, I’ll be happy to have service that works and support Apple Watch.

  • TheEmuWarrior (@warrior_emu) reported

    @Videotron Is there an ETA for when service will be back in Gatineau? News say outages could last 5 days. Is that the case for internet service?

  • sultanese (@sxltanese) reported

    @Videotron Hello I haven’t regained my service

  • Luc Lamont (@luc_lamont) reported

    @Videotron Still no service in Aylmer

  • Ekin0x (@TheRealEkin0x) reported

    @j_gp93 @Videotron I never lost power, but my videotron connection decided to stop working this morning. Nothing since

  • Shawn Fournier (@ShawnF1998) reported

    @Videotron Hélix for me has been having interruptions with the internet days before the power outage, already messaged you guys I’m waiting for a response.

  • Jeffrey (@Jeff_Langevin) reported

    @Videotron any updates on the internet in Gatineau? Still not working

  • Curtis (@cuto8) reported

    @reideltj @DrSamTheDentist @Videotron Videotron doesn't seem to give that option for iPhone. Sigh. For Android, I can do it but it's a slow workaround.

  • Kavan Young (@kavanyoung) reported

    @j_gp93 @Videotron I'm in Aylmer and have zero internet but full cell service.

  • Marie Smith 🇨🇦 (@mestoulouse) reported

    @j_gp93 @Videotron Had that problem in Gatineau last night…..unplugged everything and it came back on. Sometimes it just needs to reset.


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