Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 86
Toronto, ON 10
Ottawa, ON 8
Gatineau, QC 4
Longueuil, QC 3
Rapide-Danseur, QC 3
La Prairie, QC 2
Dollard-Des Ormeaux, QC 2
Mont-Saint-Grégoire, QC 1
Drummondville, QC 1
Laval, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
Lévis, QC 1
Vaudreuil-Dorion, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • iProSocial iProSocial (@iProSocial) reported

    @videotron what happened to your DNS servers? What did you do that fixed it for SOME of your clients today. Why is taking so long to fix it for Gatineau???

  • TheJoelEllis Joel (@TheJoelEllis) reported

    Hey @Videotron Tuesday morning im walking into the closet bell or telus or rogers store and ending my service with you guys! 10/10 worst customer service and reception YOU GUYS ARE A JOKE WOULD NEVER RECOMMEND

  • TheJamesonShow KING JAMESON • VIRGO🤴🏾 (@TheJamesonShow) reported

    Ma connection VPN est slow today with Bell. I blame Videotron anyways.

  • ctownauxcord Charlottetown Aux Cord (@ctownauxcord) reported

    @getfiscal me I'm mad about videotron being down all across the island of montreal

  • JanineBertolo Janine Bertolo (she/her) (@JanineBertolo) reported

    @Videotron @NoLore Totally knocked off line here in Gatineau, 2 of us wfh. I texted a friend who looked up the Videtron support phone number for me. No answer, automatic hang up and busy signal. How hard would it be for a telecomms giant to record an automated message letting ppl know what's up?

  • no_god_is_great God Is Not Great (@no_god_is_great) reported

    @LiRong201909 @Videotron Yes it is safe and either goes down the other will work.

  • SugoiDekai2020 Sugoi Dekai (@SugoiDekai2020) reported

    @CBergstaller @Videotron Technically not an internet outage, it's the DNS servers they hardcoded into their shitty routers that are down.

  • y_cupidon (izanagi)⁷ (@y_cupidon) reported

    @fatjuicyheart was over there like damn not again videotron then I realized

  • NR_reiderdie heyitsreid (@NR_reiderdie) reported

    **** @Videotron they're the worst people in this earth. Detailed reasons to follow

  • NoLore Nora Loreto (@NoLore) reported

    @Videotron The outage today put me totally offline -- no data or wifi. I only say there was a bigger issue when I finally got service back. I didn't have any way to look your number up! A text would have been appreciated.

  • MTLDaniel Daniel (@MTLDaniel) reported

    @Videotron @NoLore To be fair, it took you guys about 30-40 minutes to post about the outage here on Twitter and your phone lines seemed not to work either...Several people I know kept calling and said the line was busy.

  • ImMumenRider SheThinkIDontLoveHer●🇭🇹 (@ImMumenRider) reported

    Imagine tas des examens et ton service d internet cest @Videotron Mega badtrip ca

  • sle118 Sébastien Leclerc (@sle118) reported

    @StinkyStonkster @Videotron Go ahead and do that. Bell service sucks all the time. Good luck

  • l0gicku ku (@l0gicku) reported

    Today one of the major Internet providers in Quebec (Videotron) had a DNS outage, so a bunch of my class Zoomed in from their phones. Prof said we were going to have a short test as planned, but we could dip after because data is expensive. That's class-conscious pedagogy! #UQAM

  • HausOfAshleyy ashy (@HausOfAshleyy) reported

    @Videotron I’m on an endless hold currently trying to speak to someone, can you just answer me here? My internet has been down for like 20 hours, I need to do my school work!!! I’m in Montreal (NDG), when will it gr back???

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