Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 96
Ottawa, ON 11
Toronto, ON 11
Rapide-Danseur, QC 4
Longueuil, QC 3
Gatineau, QC 3
Saint-Constant, QC 2
Vaudreuil-Dorion, QC 2
Laval, QC 2
La Prairie, QC 2
Dollard-Des Ormeaux, QC 2
Mercier, QC 1
L'Assomption, QC 1
Saint-Jérôme, QC 1
Mont-Saint-Grégoire, QC 1
Drummondville, QC 1
Matane, QC 1
Saint-Basile-le-Grand, QC 1
Saint-Jude, QC 1
Lévis, QC 1
Burnaby, BC 1
Pointe-Claire, QC 1
Granby, QC 1
Boisbriand, QC 1
Strathmore, ON 1
Joliette, QC 1
Vancouver, BC 1
Blainville, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • kate18 kate18 (@kate18) reported

    @Videotron Helix shut down after that message….not fun!

  • Math_Belair Ducharme/saison 22-47 (.319) (@Math_Belair) reported

    @longleysunsport My cable distributor in Quebec (Videotron) does not let CTV/TSN by-pass the NBC signal. #SmallWins

  • HorrorRadio1 HorrorRadio (@HorrorRadio1) reported

    store reps who work for the telecom companies in Canada @Rogers @Bell @Videotron stop selling phones to people that were born when lead tinctures and leeches were a medically viable solution to your ailments. if your customer remembers ww2 from the start, no sale. thank you.

  • CeleanDion Sam Cote (@CeleanDion) reported

    @Videotron Helix not working ???

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @wha_mtl @Videotron Not only are they going to charge us more, now they are costing me money as I’m having trouble working. Fantastic service! As far as I know, its now windy outside. 🤨

  • tuxking2000 tuxking2000 (@tuxking2000) reported

    @Bell_Support yup total crap at this time. either my pvr is crap or fibe is out. matter what I do only channel 1 appears, even on the guide. maybe @Videotron has better service.

  • Xoellisms Cybele (@Xoellisms) reported

    So.... That curfew warning on all devices fried my Helix? Wtf @Videotron ???

  • AllisonEthier Coach A | AllisonEthier.com (@AllisonEthier) reported

    @ra_choux @Videotron Mine is down too.

  • betrayer_kharn KhârnTheBetrayer (@betrayer_kharn) reported

    @rebbford Ok so. I had to use a VPN to dodge the wacky ISP Videotron issues BUT. Holy. Sh*tf*ck. It was End Games levels of great. I want to do it again, pretty please it was so ******* good ;-; Thank you so much all of you for this

  • rlt_carlos 💜 (@rlt_carlos) reported

    @Bell_Support your internet ******* sucks in quebec right now, videotron is a 100x better

  • heart_succubus SuccubusHeart (@heart_succubus) reported

    @rebbford @PlayWarframe Guys, please try to communicate with @Videotron , ever since the first hotfix of the new war, they've been messing around with something, and a whole lot of players on east coast canada can't connect or play properly anymore :( not even log in! help!!

  • zyx_psilon Sylvain Paquette 💭 (@zyx_psilon) reported

    @scottmatla The technicalities of such TV broadcasting is simple. - Videotron or Bell (etc) supply the connectivity feed - Both must maintain a compatibility stream vulnerable to RGBA limits on common servers such as 5G or less - ANY fluctuations in stability of transmission by "cameras" 1/2

  • Shahsavarani Arash Shahsavarani (@Shahsavarani) reported

    Hey @Videotron, sitting patiently here for over 40 minutes being transferred from one rep to the next just to resolve a billing issue and to change my mobile plan. Being transferred to my 4th Rep. All I get is sorry bill is in English, I'll pass you to another rep. 😖

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @Videotron internet down yet in Saint-Laurent. Third time in less than a week.

  • ide_cyan Ide Cyan (@ide_cyan) reported

    @Videotron Helix is down here too.

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