Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 250
Ottawa, ON 28
Laval, QC 11
Toronto, ON 7
Longueuil, QC 5
Gatineau, QC 5
Dollard-Des Ormeaux, QC 4
Castle Gardens, QC 3
Dorval, QC 3
Vaudreuil-Dorion, QC 2
Orléans, ON 2
Châteauguay, QC 2
Saint-Constant, QC 2
Québec, QC 2
Rapide-Danseur, QC 2
Mississauga, ON 2
Mercier, QC 2
Lachine, QC 2
Blainville, QC 2
Beloeil, QC 1
Sherbrooke, QC 1
Port-Cartier, QC 1
Pierrefonds, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1
Coaticook, QC 1
Repentigny, QC 1
Saguenay, QC 1
Mont-Royal, QC 1
St-Jean-Port-Joli, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • SBHSNGL Navdeep Glory (@SBHSNGL) reported

    @Videotron I am cancelling my Videotron service and going to Bell. Hydro is back and they still can’t restore internet what a shame

  • Saharharhar Sahar - زن زندگی آزادی #MahsaAmini (@Saharharhar) reported

    @ManicinBadlands @Videotron Me tooooo 😭 I'm stuck at home with a sprained ankle/crutches, so this really sucks :(

  • freefox76 Al (@freefox76) reported

    @Videotron I bet I can have bell installed before you restore service. Horrible company.

  • L0uraG curi00sa (@L0uraG) reported

    @Videotron Dans le context actuel-crédit a service that u did not offer us literally the minimum you can do!

  • OmarAbalkhail Montrealer80 (@OmarAbalkhail) reported

    @andreas_indro @Videotron It’s the outage affecting our services . When gateway goes orange/amber . It means no connection coming from Vidéotron and it’s nothing to do with your gateway !

  • bgervasi bruno gervasi (@bgervasi) reported

    One hour on chat on #videotron with no response from them. Awful , regardless of the storm, we they need find a way to communicate with their customers. It would reduce the stress on clients and staff

  • Manic_Madman IVAN? (29-32-13) 🐝🇨🇦🇨🇱 (@Manic_Madman) reported

    Hey @Videotron I've been on the line with you guys for about 25 minutes and none of y'all are answering. I've got some connectivity issues going on right now. What gives?

  • IFizziks Itsfizziks (@IFizziks) reported

    @Videotron My service keeps turning on and off every few hours is that normal?

  • ygCAD YoungCanadian (@ygCAD) reported

    Just imagine losing 3 days of work on a pay because of @Videotron’s outage , you guys are ridiculous

  • MSQUARED2_M2 MIKAËL (@MSQUARED2_M2) reported

    @Videotron Still no phone & internet in the Montérégie… Any ETA as to when full service will be restored? Thank you

  • CatIs4Fyte Nezzy (@CatIs4Fyte) reported

    @Videotron Have had power for 30 hours and no ******* internet, I’m pretty sure you’re just making up numbers. 60%? Literally not one of the people i know has your **** tier service back.

  • sterling_cohen Sterling Cohen (@sterling_cohen) reported

    @Videotron it’s gonna be funny to see the number of lost Vidéotron customers switching over to bell both **** but clearly bell is better….

  • IMFROMCANADAEH THESPORTSGUY (@IMFROMCANADAEH) reported

    @Videotron A customer for very, very long time. I left @Bell a long time ago after poor customer service. I can’t believe I am looking into pricing on their site tonight. Guess Fibe is the way to go.

  • thecaoyana Stayana Regina (@thecaoyana) reported

    @Videotron What if lack of electricity was never a problem in an area? What would the reason be for the sudden interruption of your services in such area? Genuinely asking

  • sstar9999 Rock Star (@sstar9999) reported

    @Videotron Still down in WEST ISLAND, been over 2 days.

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