Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:


Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • Alexei Ramotar (@AlexeiRamotar) reported

    @jblake_NSQC @Videotron Their DNS is down. Use google's

  • sam (@txorontxo) reported

    QUEBEC PEOPLE: can we please all cancel our videotron services as soon as their ******* customer service line is back up??? BRO THIS IS RIDICULOUS. everyone is working/studying from home rn, and they cant even have a reliable SERVICE!!!!!

  • Joy Blake (@jblake_NSQC) reported

    Is @Videotron down?

  • DinkSTtv (@DinksTtv) reported

    Gg @Videotron internet down cant stream

  • EliteFourJeff (@Jeff_Macarine) reported

    Internet outage in Montreal for all Videotron users right? Cause my **** doesn't work!

  • Tony Starks (@_Twan_) reported

    @fagstein @redroomrantings @Videotron my LTE is also not working

  • Hangry_Beaver (@HangryBeaver1) reported

    @Videotron is your network down? Wifi shows I’m connected but both iPhone and MacBook say I’m not connected to the internet. Tried resetting everything and still not working. Tried calling both customer service lines but all I get are busy signals??? Wtf?

  • Pepe Chavez (@jchavech) reported

    @Videotron Internet is gone here at terrebonne, your technical support lines are out too!? Are you guys having mayor issues? What’s your ETA to restore the service?

  • Louis Dion-Marcil (@ldionmarcil) reported

    @fagstein @denkiii @Videotron It's a bad DNS push to their routeurs. Switch to public ones (, and it'll work again.

  • Your newest addiction (@CILANTRO_xo) reported

    @Corporate18 @ElephantStoneHQ @Videotron It’s a business and they should be prepared for this. Specially in this Covid era where everyone work from home, they rely and trust them, And customer service should at least be available or make a god damn announcement about it. 🤔

  • Ann Lemieux (@ann_lemieux) reported

    @Videotron your phone lines are not working???? C.S. And Tech Suppot

  • Chantale Boivin (@chantale_boivin) reported

    @videotron Hello Vidéotron!!! My boyfriend need to work with your crapy internet... What’s you doinnn...??? Cannot even do *611 to reach you either. Horrible service. Anybody out there??

  • G-Man 🇨🇦 🏒🍁☘️ The Masked Irishman ☘️ (@Puck_Tough) reported

    Anyone in MTL having problems with their Videotron internet connection?

  • Cryptaryan🇨🇦 (@Cryptaryan) reported

    All WiFi devices and Windows computers : down.. Linux wired to same router : works fine! @Videotron your call center is also in difficulties and the website is down.. what's going on ?

  • Avery Duck 🇨🇦 (@specialkitty2me) reported

    @Videotron OK. I have no internet and when I call, it tells me the numbers for technicL support and customer service, don't exist. Would appreciate some answers and service

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