Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:


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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 255
Ottawa, ON 11
Clarence-Rockland, ON 9
Toronto, ON 9
Laval, QC 8
LaSalle, QC 6
Longueuil, QC 5
Québec, QC 5
Dollard-Des Ormeaux, QC 4
Gatineau, QC 4
Vaudreuil-Dorion, QC 3
Pointe-Claire, QC 2
Calgary, AB 2
Sainte-Thérèse, QC 2
Blainville, QC 2
Quispamsis, NB 2
Kirkland, QC 2
Châteauguay, QC 2
Boucherville, QC 1
Westmount, QC 1
Orford Lake, QC 1
Charlottetown, PE 1
Lévis, QC 1
Dupuy, QC 1
Salaberry-de-Valleyfield, QC 1
Sherbrooke, QC 1
Donnacona, QC 1
Laforce, QC 1
Saint-Roch-de-l'Achigan, QC 1
Niagara-on-the-Lake, ON 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Waldicrazyoo Walden Schmidt (@Waldicrazyoo) reported

    Never take @Videotron, it's the worst customer service I've ever had in my life. Now that I have had my experience with Videotron after having had @Bell, I can advise you to go to Bell.

  • DoriPereira1 Dori Pereira (@DoriPereira1) reported

    @Videotron That’s not what we were told by your Business Customer Service. Can I have someone call me to set this up?

  • okeefehistorian David O'Keefe (@okeefehistorian) reported

    @DonFakaraun @Videotron Having same problem in Rigaud.

  • BenKlass Ben Klass (@BenKlass) reported

    First, to bundle service Videotron must either a.) rely on the #CRTC wholesale access regulations, or b.) secure favourable wireline access from the combined Rogers/Shaw.

  • WalidKchouk Walid Kchouk (@WalidKchouk) reported

    Never take @Videotron, it's the worst customer service I've ever had in my life. Now that I have had my experience with Videotron after having had @CentreBell , I can advise you to go to Bell.

  • louispavlakos Louis (@louispavlakos) reported

    great, seems like there's an outage at Videotron 😑

  • _Samgria Sam🍁 (@_Samgria) reported

    Videotron is the ******* worst

  • ldeichel Leonard ‘Real Food is the only Food’ Eichel (@ldeichel) reported

    @Mark_Goldberg @Videotron @Quebecor I thought his name sounded familiar. And no, I think I'll fail that test!

  • BouabdoMaria Maria Bouabdo (@BouabdoMaria) reported

    @louispavlakos I’ve had so many issues with videotron lately, it’s insane. Feels like every couple of weeks there’s something wrong with the wifi

  • mediamorphis Dwayne Winseck (@mediamorphis) reported

    .@CompBureau expert argues that Videotron will have less competitive strength than Shaw Mobile & Freedom b/c it lacks the same level of access to wireline facilities, weaker customer base, less ability to bundle & to ctl parameters of business, etc.

  • Milnoc François Caron 🇨🇦 (💉x4) (@Milnoc) reported

    @jfmezei Regrettable. I wonder if any other provider like @Videotron might set up a cellular network in La Tuque or go into partnership with a local provider like Sogetel? The problem with @Bell is that their billing is completely unreliable and it takes forever to fix errors.

  • koushiar Koushiar Jahangiri (@koushiar) reported

    @elisedubois @EBOX_CA @Videotron Internet is down, ebox website is down so is their support number.

  • alexposadzki Alexandra Posadzki (@alexposadzki) reported

    We're now onto the network sharing lawsuit that Videotron filed against Rogers. #CTRS #telecom

  • kaclk Kayle Clark (@kaclk) reported

    It’s quite possible that if the merger is blocked, Freedom just languishes as a second tier mobile network or just eventually folds or gets sold to Videotron anyways. The indication from Shaw on why they pursued a merger was because the status quo wasn’t working.

  • BucketHead1138 BucketHead1138 (@BucketHead1138) reported

    Todays stream will be delayed due to a province wide internet outage. @EBOX_CA some news would be greatly appreciated. #ebox #videotron

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