Vidéotron Outage Map
The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.
The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Vidéotron users affected:
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Montréal, QC | 149 |
| Longueuil, QC | 11 |
| Ottawa, ON | 10 |
| Mercier, QC | 5 |
| Rapide-Danseur, QC | 4 |
| Laval, QC | 4 |
| Vaudreuil-Dorion, QC | 4 |
| Toronto, ON | 4 |
| Gatineau, QC | 2 |
| Donnacona, QC | 2 |
| Saint-Constant, QC | 2 |
| Pierrefonds, QC | 2 |
| Dollard-Des Ormeaux, QC | 2 |
| Québec, QC | 1 |
| Brossard, QC | 1 |
| LaSalle, QC | 1 |
| Montmagny, QC | 1 |
| Dorval, QC | 1 |
| La Prairie, QC | 1 |
| Pickering, ON | 1 |
| Repentigny, QC | 1 |
| Buckhorn, ON | 1 |
| Saint-Jérôme, QC | 1 |
| Beloeil, QC | 1 |
| Sherbrooke, QC | 1 |
| Orléans, ON | 1 |
| Châteauguay, QC | 1 |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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moki
(@canadiancapers) reported
@videotron what’s up with the major outage? Can’t get through. Can’t get work done. Not a happy camper. At all.
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andrew quenneville
(@AndrewTechDude) reported
@Videotron even my phone LTE is down
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Jessy Lavoie
(@jessylavoie91) reported
@Videotron it`s a DNS issue. I change my router to look at google DNS instead of videotron DNS. Works for me now.
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The Uncanny
(@the_uncanny13) reported
Hey @Videotron fix your DNS servers im losing money here!!!!
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Martin Paiement
(@marrtwitt) reported
@Videotron Whats funny is most apps and games still work online while all web is down phones and lan
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Rohit Rawat
(@rawatrocks2008) reported
@Videotron I am using a Rogers network to tell you that I am facing internet issues.
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Dr. Paul Marriott
(@pmarriott) reported
@flyonp @fagstein @Videotron I can confirm that switching to the public google DNS server at 8.8.8.8 fixes the issue for me.
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Sophie-Anne B.
(@SophieAnneB) reported
Videotron down in Gatineau. How am I supposed to work?
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andrew quenneville
(@AndrewTechDude) reported
@Videotron i am loosing money on my investments as we speak VIDEOTRON fix this before i lose more money
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Gad Saad
(@GadSaad) reported
Internet is down and I have Zoom office hours and a Zoom lecture to deliver. Well done @Videotron.
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Nico
(@NakedRaptor) reported
@Videotron i swear ive been complaining about you more often this year than the number of times ive used youre internet drop one more time, PLEASE, so i can fkn go to another service already
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𝓚𝓪𝓻𝓮𝓷 ❼
(@KarenBSmithers) reported
@Videotron fix ur wifi
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Mitch Schwartz 🔥⚡🤙🏼
(@MitchSchwartzCo) reported
@Videotron Pleas stop saying "sorry for the inconvenience" pleas do give details. It's the entire island and surrounding area. This is a massive issue. What is the eta? If not known, what is the eta on an eta?
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#GoHabsGo
(@Rahrakwasere) reported
@Videotron So that explains why your customer service/ tech support phone lines dont even ring when we call?
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M. Bundy 🦑🐬
(@MitchellBundy) reported
Videotron's having some backbone issues in Montreal. Looks like their DNS servers are down. I'm using Cloudflare's 1.1.1.1 DNS service in my network permanently now, since @Videotron doesn't seem to care to notify their customers when they have downtime.
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