Vidéotron

Vidéotron Outage Map

The map below depicts the most recent cities in Canada where Vidéotron users have reported problems and outages. If you are experiencing problems with Vidéotron, please submit a report below.

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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.

Vidéotron users affected:

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Most Affected Locations

Outage reports and issues in the past 15 days originated from:

Location Reports
Montréal, QC 184
Ottawa, ON 23
Longueuil, QC 10
Laval, QC 5
Toronto, ON 5
Mercier, QC 5
Vaudreuil-Dorion, QC 4
Rapide-Danseur, QC 3
Gatineau, QC 3
Pierrefonds, QC 3
Québec, QC 2
Dorval, QC 2
Repentigny, QC 2
Saint-Constant, QC 2
Orléans, ON 2
Dollard-Des Ormeaux, QC 2
Castle Gardens, QC 2
Brossard, QC 1
LaSalle, QC 1
Montmagny, QC 1
La Prairie, QC 1
Pickering, ON 1
Buckhorn, ON 1
Saint-Jérôme, QC 1
Beloeil, QC 1
Sherbrooke, QC 1
Châteauguay, QC 1
Port-Cartier, QC 1
Terrebonne, QC 1
Val-d'Or, QC 1

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Jones18057991 Jones (@Jones18057991) reported

    @Videotron Therefore, I don’t think a status update as to when service will be restored is an unreasonable expectation. This allows us as customers to make arrangements as needed. Last i checked, Videotron is not paying for me to take a sick day from work…

  • LukaBJKN Luka (@LukaBJKN) reported

    @wiccan_place @Videotron Nobody, Canada is a failed state and get ready to lose a third. I'm in the exact same situation brother and it ******* sucks

  • SantandreaBob Santana Robert (@SantandreaBob) reported

    @Videotron No internet and Helix in Vimont Laval, when can we expect the service to resume?

  • CrushrDestroyer Stewart Chiasson (@CrushrDestroyer) reported

    @Videotron Can’t wait to get my internet connection back so I can change ISPs 😑 Never lost power but no videotron for over 24 hours

  • rondv220 RD (@rondv220) reported

    @videotron can't wait to get my internet, phone, TV back, so i switch all to another providers !!!!! 2 days with no access when electricity was restored 24H. Bad company !! zero communication with customers !!!

  • Johnny78190531 Donny (@Johnny78190531) reported

    @Videotron So you're essentially telling people with landlines to just pray and die if they have to dial 911. It should be illegal for you to force our phone lines through your devices if they can't allow for emergency calls in times of emergency. You are using our public infrastructure.

  • greekstud89 Paul K (@greekstud89) reported

    @josanchez65 @Videotron yes Landline are Down too

  • KUNACHI4 KUNACHI (@KUNACHI4) reported

    @Rafa30744907 @Videotron No good news, I'm in the West island. I'm the only one in the house with a shity connection with my galaxy. I phones have no network. I don't know if this is a patern with others.They say 80% should have electricity by midnight. Be safe.

  • IMFROMCANADAEH THESPORTSGUY (@IMFROMCANADAEH) reported

    @Videotron An outage map is DEFINITELY something you need to work on. I appreciate the unlimited data on my phone but I cannot run my other 20 devices tethered to it. I hope I am not required to call AGAIN to get compensation. This should be automatic for all customers.

  • Jones18057991 Jones (@Jones18057991) reported

    @Videotron Therefore, I don’t think a status update as to when service will be restored is not an unreasonable expectation. This allows us as customers to make arrangements as needed. Last i checked, Videotron is not paying for me to take a sick day from work…

  • CatIs4Fyte Nezzy (@CatIs4Fyte) reported

    @Videotron any update on when your incompetence will end and you’ll stop being embarrassing and go back to being at least on par with Bell? I know you guys don’t give a **** but 12 year customer here on 5 services. I’m switching to bell the microsecond my phone contract ends.

  • SakisByte Saki's Byte (@SakisByte) reported

    @Julie97147370 @Videotron Yeah videotron should have an outage map because they often have service disruptions in winter.

  • sashalovidia Tina (@sashalovidia) reported

    @Videotron when will internet service be restored? It is unacceptable for the outage to last this long. We have exams coming up, people are working from home ect.. and no updates from u as to when you will fix this.

  • JustafanYC Justafan (@JustafanYC) reported

    @malorian_arms @Videotron Yes cause everyone is using their cellphones thus the network is congested and slowing down. Imnin the same area and have the same issue

  • Ash236004717712 Ash (@Ash236004717712) reported

    @Videotron i swear to god it’s been 2 days of no service or wifi u guys better hurry ******** up this is not normal

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