Vidéotron Outage

@Granddad_Sr We've been telling the government that Bell, Videotron, Rogers, Telus and the rest of the incumbents across the country are ******* criminal scum for years. I got really heavy into it in 2011, but it's only now, in twenty ******* NINETEEN that they deign to acknowledge. ****.

Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

@Videotron fix it now

@videotron im considering switching to @bell so yall better fix your stuff 🤡

@Videotron Official updates would be proper customer service..... just saying......

@Videotron can you fix your stuff your service has been shit for the whole day but yeah “its a priority”

well turns out its just my carrier having issues @Videotron fix your shit

@Videotron Still not working...

@Videotron fix your SMS service please!

@M_J1512 @Videotron Ok I’m having the same issue! Glad it’s not my phone!

Everyone that has Videotron as a cell provide.. . they are working on the problem. It's a technical issue. Should be fixed by the end of tonight.

@Videotron im having issues with SMS for almost 24hrs now, this is a joke and unacceptable...can we please get a proper answer instead of we are working on it...

@VladimirNoze (1/2) The E-mail titled "Reminder: Your Videotron invoice has arrived" is an automatic informational message sent to remind you that your invoice is available in your Customer Centre.

@Videotron @SaherWafai Same here me and my colleague sms not working

@Videotron good can someone help, my bill seems to be a little high

@Videotron Cell service has been down for a while in Ottawa...

i miss superclub videotron (quebec blockbuster) SO MUCH the last one near my house closed a couple years ago and i feel like i might have been their very last regular customer 😭

@Videotron your internet is the most trash thing I ever had the misfortune of experiencing bro. Bell was ripping me off but at least that shit worked. **** y’all

@Videotron So that's the issue, I tried twice and the callback did not happen. 🤬

Hey @videotron twice I called and entered my number for a callback and received no call. I want to pay you. Help me give you money. I can't wait 40 minutes on the phone.

@lesleychestrman @Bell I've had the same thought. Went to bell twice and terrible customer service sent me back to videotron both times.

I always dread calling into customer service for my internet. But I realized #Videotron Eng. customer service is literally the best I've ever dealt with.

@lesleychestrman @Bell I don’t understand all the talk about poor service with @Bell:I have been with them for more than 30 years and never had a problem with assistance,repair or support.I have Bell Fibe for TV and Internet,Mobility. Never used a high pitch to get what I want...Videotron is👎🏻

@lesleychestrman @Bell I have to agree with you that Videotron, for the most part, as very good customer service, and for that reason alone, I doubt we will ever switch.

@perreaux @lesleychestrman @Bell True but better customer service than Bell and less PKP than dealing with Videotron

@lesleychestrman @Bell It's interesting. I was with Bell for years and never had truly good service until I called to cancel everything as I moved to Videotron. Too little too late. I've experienced nothing short of excellent customer service with Videotron

@lesleychestrman @Bell Indeed this is why I left videotron years ago. Couldn’t knowingly support the corporation of an ultranationalist. I already probably unknowingly contribute to causes I’m against. In this case, whatever inconveniences it might have resulted in, I just had to drop videotron.

@lesleychestrman @Bell I’ve never had any issues with Bell’s customer service, at all. And this from someone that used to work for Videotron :-)

@lesleychestrman @Bell I switched back from Videotron to Bell. Yes Videotron Customer service was good but I must say I was pleasantly surprised by how good Bell customer service has been. I have been treated well plus Bell product is FAR superior and I'm not funding a nationalist, separatist whiner.

@Videotron Service has been down in Old Montreal since 6 am. According to your techs it was supposed to have been restored over an hour ago. Not good.

@Videotron Service has been down in Old Montreal since 6 am. It is now 11:00 and according to your techs it was supposed to be restored over an hour ago. Not good.

@synackpse @Bell_Support @RogersHelps Been thinking about the Bell / Rogers / Videotron application this week. One of the legal problems of policing content is then you risk becoming liable for policing content, including what you accidentally policed, and what you missed. Curious what a lawyer would say.

@impactmontreal @Videotron @TomasTatar90 for coming to another shit show

@impactmontreal @Videotron The fans for watching this crap

Virtually no reliable data connection in the downtown tunnel and around St Laurent on the #ottLRT with @Videotron. Although when Videotron network is unavailable, my phone switches to @TELUS, I couldn't get data connection ...

@Videotron That definitely really sucks and it makes no sense. Many countries all around the world makes it possible.

@Livehardbeepic @Bell @Videotron The rude customer service, incorrect information and neglecting to comply with their own policies and procedures is what drives me mad! They are the absolute WORST

@fanCRTCProfling @Videotron No, the phone doesn't seem to support it. I suspect it's a difference between the EU model and the non-EU model of the phone. I don't know what it is exactly. I'll have to do more research on this later. No biggie. I can live without VoLTE.

@fanCRTCProfling @Videotron Receiving messages was not a problem. Those messages arrive via your regular phone number. Sending messages however requires a special phone number to work properly, and I must have screwed that up after I had found the hidden Info menu while trying to activate VoLTE.

The text messages on my phone finally work now! It turns out the SMSC number was screwed up. @videotron, please note that your SMSC number *must* include "+1" at the beginning otherwise it won't work. Make sure you include that info when you give the number to a customer.

@Videotron Hi I am having a problem with your customer satisfaction services supervisor, and I want to make complain of him But he doesn’t want to give anyone else to speak to him He says IAM The Supervisor and u can not reach any body else after me. Please advice me

@_ThaNerd_ @Bell @Videotron In my experience, I will take @Videotron any day over @bell I got my family to cancel their 7 accounts with bell and switch to @Videotron and we’ve all been THRILLED.

Anybody with @Bell who is known to be the company with THE worst customer service, and whom is fed up should really switch to @Videotron I have a better package and I’m paying much less. And guess what MY SERVICES WORK.

Anybody with @Bell should seriously consider switching over to @Videotron .. I’ve been with them for THREE month and their service has been EXCEPTIONAL. Their new helix is also incredible 🙌🏽

@CNN You should let the public know how @Videotron, they just take money but offer 0 service.

@valerie_heron @koodo @Videotron @koodo is horrible. I would just switch to @Videotron right away. Unacceptable business model

wtf is videotron

.@koodo, I've scheduled 5 calls to discuss a billing error, but no one is calling back. As a customer of 10 yrs, I find this service unacceptable. Seriously considering @Videotron. They have better prices and friendly humans who actually answer the phone!

@Bell your company has the worst customer service ever. You always have to make things so complicated, long live @Videotron !

@Videotron is really one of the worse companies. I'm gonna buy out my contract and cancel. This is horrible.

Although @Videotron has friendly & efficient customer service, they are way too slow. Over an hour to set up TV channels is ridiculous

@Videotron I got in touch after 1:45 of wait and he rushed me saying he can't help and hung up.

@Videotron Thank you, I finally got through after an hour and was able to cancel my service.

@Videotron how in the SWEET **** have we been on hold for an hour

@Videotron @hbshmoe I don’t use it either and have called to ask them to remove it and they still charge me, they also charge me $15 extra each month for unlimited internet that I never asked for. I’ve tried to cancel 3 times but it’s over a 45 minute wait each time! 😭

@Videotron Somewhat misleading to add the charge under one name the credit with a different. Also, if it is a free service why is it billed at all......

Me and two of my sisters triple tag teamed a Videotron customer agent poor thing but wtf

@BWildeGlobal Yeah I know...yet, that's the problem. Unless I find it free somewhere....clearly Videotron doesn't have that. I hvae no problem buying a package...just don't know what package to buy. Not easy with Big10. Much easier elsewhere.

@Marcusius1973 lol No Videotron here, and it's cell service. I can get Telus, Bell, Rogers... or smaller joke providers that just lease towers from the big 3 and have almost no coverage outside of the GTA... Rogers, I'd get a bundle discount with my internet.

@Videotron Hello and thank you for this reply, which I am only reading now. Have sorted out issue with Satisfaction Dept (Sam). Customer service was, I would like to add, not terribly helpful. Anyway, with re-negotiated contract - that I can afford - am happy to close this convo.