Vidéotron

Vidéotron Outage Report

Why is my Vidéotron service not working?

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours

The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Vidéotron Outage Chart 05/30/2025 12:15

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Vidéotron compensate me for the outage?

The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map

The most recent Vidéotron outage reports came from the following cities: Montréal, Boucherville, Châteauguay, Longueuil, Clarence-Rockland, Toronto, Mont-Joli, Pointe-Claire, Granby, Nédélec, Brossard, Québec, Boisbriand, Ottawa and LaSalle.

Loading map, please wait...
City Problem Type Report Time
CanadaMontréal Wi-fi
CanadaMontréal Wi-fi
CanadaBoucherville TV
CanadaChâteauguay Internet
CanadaLongueuil Wi-fi
CanadaMontréal Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • DevakiGroulx Devaki Groulx (@DevakiGroulx) reported

    @zerojay @Videotron Yes. Contacted them hours ago -outage in the area. Still not in :-(

  • NoLore Nora Loreto (@NoLore) reported

    It sucks so much that @Videotron insists we buy newer and newer internet options to make sure it actually works and like 6 months later, it's always crap. I can't even have a skype call right now. What am I even paying for?

  • nikole7_roo too-too-roo (@nikole7_roo) reported

    @Videotron hi, any updates on when will the service will be back? Here in dorval / saint Laurent the service has been out since 10 am. Any insight would be appreciated!

  • ScottLeChanceux Scott Chancey (@ScottLeChanceux) reported

    @Videotron I called technical support over an hour and a half ago since my Helix stopped working. They told me there was an outage and they were working on it. Still no Internet and I can’t find any evidence that there’s an outage online anywhere.

  • HelenEleni Helen Eleni (@HelenEleni) reported

    @NoLore @Videotron I dumped their *** months ago. Terrible internet, and customer service kept implying it was our fault. Totally confusing billing system too.

  • vveresterben Sterben von Todsleben ⚧🔞 (@vveresterben) reported

    @Videotron Yep same problem here, Helix is not connecting to the WiFi. Will wait a bit I guess no time to play with it.

  • DJStarQ DJ STAR Q (@DJStarQ) reported

    @Videotron Once again, we’re affected by another outage and your agent has put me on hold for over 10 minutes trying to find out why or ETAs. I’ve been on helix for less than a month now and this is the second time I’m calling about outage.

  • FoxyShaggy Shaggy! The french canadian fox who bleps when shy (@FoxyShaggy) reported

    @Lloyd_Deer I’m with Videotron too. I called them. They take note of the number and then a new scammer comes in (or the same with a different number, I wonder it’s it’s as bad with bell, Fido etc.)

  • fagstein Steve Faguy (@fagstein) reported

    Apparently another major issue with Videotron’s Helix TV service in the Montreal area. IPTV is great until it doesn’t work.

  • SpeakingColors_ SpeakingColors (@SpeakingColors_) reported

    @Videotron Checking what? It's slow for everyone, I'm IT. I already checked, thanks. Just reporting the issue so you fix it. We should get credits for that, for everytime it is hyper slow or down which is way too often for the price we pay.

  • AdvaniKhushbu Khushbu Advani (@AdvaniKhushbu) reported

    @anatolefp @Videotron @terezblackstar I live in cote-des-neiges too. Have same internet issue

  • zaheedonism Zaheed Bardai (@zaheedonism) reported

    @mke1138 @SaskTelSupport @Videotron It’s pretty awful. Wifi is nonexistent upstairs (router in the basement)

  • fagstein Steve Faguy (@fagstein) reported

    I regret to inform you that there is yet another #CRTC dispute between Bell and Quebecor. Bell has filed a complaint about Vrai, Quebecor’s reality TV streaming service, saying the version offered to non-Videotron subscribers is of poorer quality and twice the price.

  • chuckfromcanada Chuck (@chuckfromcanada) reported

    @Videotron I realize it is bad to answer but when expecting important calls from docs etc without knowing the number its hard to...

  • matrancer Mateus Ribeiro (@matrancer) reported

    @Videotron I was able to connect using my computer. I use Android 10, not sure if the problem was related to my OS. Maybe it is a hardware issue, I brought the phone from Brazil. Thanks anyway.

  • samahsou Ss (@samahsou) reported

    @Videotron No, the call did not get cut, I was hung up on!! There's a huge difference, great gaslighting service though!

  • DJStarQ DJ STAR Q (@DJStarQ) reported

    @Videotron how long is this internet outage going to last? It’s been a few hours now.

  • Vee__Writes Mrs. Larmond (@Vee__Writes) reported

    @Videotron defunct can only file complaint because they cannot sue. They have no money. They are in chapter seven bankruptcy. Laugh & carry on 🥂

  • Fred_Da_fredian Fred A (@Fred_Da_fredian) reported

    @Videotron hi! Any idea when will the service be back in Laval?

  • HelenEleni Helen Eleni (@HelenEleni) reported

    Spoke to someone very helpful and friendly about tech issues I was having with my internet provider. Gave them a perfect score on the customer survey. So glad I switched from Videotron/Rogers, which always sent me through the infinite circles of automated-response hell.

  • mke1138 Mike (@mke1138) reported

    Another Sunday, another @Videotron failure. Can’t even watch @OFF_TLMEP without it pixelating into Lego blocks. If this keeps up we’re just going to switch to @Bell. They might be evil but they can keep their service running.

  • RealTreatTweets Treat Tweets (@RealTreatTweets) reported

    @ArizonaCoyotes Move to Quebec City. Videotron Centre holds 18,000 people. This is absolutely absurd. @NHL you cannot allow this ridiculous crap. #Nordiques

  • Ninio28750753 Ninio (@Ninio28750753) reported

    @iceRK9 @isabellerivo A problem occurred about 3 months ago in Quebec with videotron, and the network was cut off for about 4 hours, and more than a million subscribers were affected by this outage I am not comparing between countries, i'm talking about the ways in which the regimes can take advantage

  • SpeakingColors_ SpeakingColors (@SpeakingColors_) reported

    @JCyaah @Videotron Still down or very slow and super very intermitendly working yes

  • JCyaah JC (@JCyaah) reported

    @Videotron your internet service is down

  • robcostain Rob Costain (@robcostain) reported

    @fagstein It annoys me that thanks to this pissing match, Videotron subscribers have trouble signing into Bell Media streaming content (i.e. CTV apps) that we pay for.

  • mke1138 Mike (@mke1138) reported

    @zaheedonism @SaskTelSupport @Videotron Well there’s your problem, it’s not plugged in.

  • fagstein Steve Faguy (@fagstein) reported

    Bell filed a complaint last fall against Vrai, because Quebecor wasn’t offering it at all to non-Videotron subs, a clear violation of #CRTC policy. It’s now available through the QUB app, but Bell says that offers fewer concurrent streams and can’t be watched on a set-top box.

  • MarinersOfMaine Maine Mariners (@MarinersOfMaine) reported

    The start of tonight's game will be delayed due to an issue with a patch of ice at the Colisee Videotron. We will provide further updates as they become available. #SomethingsBruin

  • chuckfromcanada Chuck (@chuckfromcanada) reported

    @Videotron My home phones are being bombarded with spam phone calls today all spoofing numbers. Driving me nuts, 8 calls in 20 mins. All with "bank security" crap. FIX THIS! #fraud