Vidéotron Outage Report
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (11%)
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TV (8%)
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Total Blackout (6%)
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E-mail (3%)
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Phone (1%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Longueuil, Toronto, Montréal, Joliette, Vancouver, Ottawa, Blainville, Rapide-Danseur, Gatineau, Donnacona, Laval, Québec, Brossard, LaSalle and Vaudreuil-Dorion.
| City | Problem Type | Report Time |
|---|---|---|
 Longueuil |
Internet | |
| Toronto |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Joliette |
Wi-fi | |
| Toronto |
TV |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Alexandra Posadzki
(@alexposadzki) reported
Mr. Davies notes that the WiFi hotspots, which Videotron is not planning to acquire, reduce network costs. Rogers has itself identified the cost savings associated with acquiring these hotspots, he says. #CTRS #telecom
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Maria Bouabdo
(@BouabdoMaria) reported
@louispavlakos I’ve had so many issues with videotron lately, it’s insane. Feels like every couple of weeks there’s something wrong with the wifi
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𝚅𝚊𝚗𝚎𝚜𝚜𝚊 ❤️🔥
(@vannybees) reported
videotron’s costumer service hold music goes hard af
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Robert Rodgers Jr
(@BobbyMaverick1) reported
@lizaledwards You can move with your number to a different service provider. I moved with mine from Fido to Videotron without any problems.
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Dwayne Winseck
(@mediamorphis) reported
.@CompBureau expert argues that Videotron will have less competitive strength than Shaw Mobile & Freedom b/c it lacks the same level of access to wireline facilities, weaker customer base, less ability to bundle & to ctl parameters of business, etc.
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ximian
(@ximian) reported
@Sportsnet wow the image tonight of Montréal’s game is god awful!!! Anyone else experiencing same issue? @Videotron
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Ebbie (elle/she/her) 🐀
(@elisedubois) reported
Internet is down @EBOX_CA @Videotron
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Dori Pereira
(@DoriPereira1) reported
@Videotron need some help, I’m trying to buy a phone and they keep saying I need a contract? I’m your client and i just need a new phone
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Ben Klass
(@BenKlass) reported
First, to bundle service Videotron must either a.) rely on the #CRTC wholesale access regulations, or b.) secure favourable wireline access from the combined Rogers/Shaw.
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Alexandra Posadzki
(@alexposadzki) reported
We're now onto the network sharing lawsuit that Videotron filed against Rogers. #CTRS #telecom
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Real ones know
(@MrWickDoe) reported
@alexposadzki @globeandmail We all know Shaw has lied in the past and we all know how greedy and manipulative Rogers is. Videotron would relay heavily on Rogers for network support so Rogers would benefit by this also. Freedom has been left as sitting ducks when it comes to being competitive we see they are
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Sam🍁
(@_Samgria) reported
Videotron is the ******* worst
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Tom Burke
(@Globegrowth) reported
@NHLFBoys @Videotron Yes. Me too in NDG. Apparently there is some sort of general outage.
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Dori Pereira
(@DoriPereira1) reported
@Videotron That’s not what we were told by your Business Customer Service. Can I have someone call me to set this up?
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@apukwa@mstdn.ca (Scott M.)
(@apukwa) reported
@Bryson_M What's exciting to me is the possibility that Videotron may be willing to get into the Quad play territory. Dunno if they're thinking of using 5G small cell, or becoming a national TPIA provider with an OTT solution. But that would be a game changer.
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Mouad Bouras
(@Mouadbouras) reported
@seancanlas @Bell switch to @Videotron, Bell is ****.
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ɢʀʏʍ
(@GuimiliRym) reported
I will use my phone data **** it nothing can stop me I cannot and will not be stopped Videotron cannot stop me from watching this episode
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François Caron 🇨🇦 (💉x4)
(@Milnoc) reported
@jfmezei Regrettable. I wonder if any other provider like @Videotron might set up a cellular network in La Tuque or go into partnership with a local provider like Sogetel? The problem with @Bell is that their billing is completely unreliable and it takes forever to fix errors.
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BED 🇨🇦 🇬🇧 🇺🇦
(@BED85246354) reported
Really have to wonder what 🐂💩 game @Videotron is pulling. My sister has tv issues and they say their tech will come between 7am and 8pm. Now that's a 13 hour window. 13 hours? So she can't go to work, or do normal things because she has to be home for them. Ridiculous
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BucketHead1138
(@BucketHead1138) reported
Todays stream will be delayed due to a province wide internet outage. @EBOX_CA some news would be greatly appreciated. #ebox #videotron
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Kayle Clark
(@kaclk) reported
It’s quite possible that if the merger is blocked, Freedom just languishes as a second tier mobile network or just eventually folds or gets sold to Videotron anyways. The indication from Shaw on why they pursued a merger was because the status quo wasn’t working.
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Koushiar Jahangiri
(@koushiar) reported
@elisedubois @EBOX_CA @Videotron Internet is down, ebox website is down so is their support number.
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Thomas
(@donadeiThomas) reported
If you’re with Ebox or Videotron, don’t panic, it’s not just you. Their support line seems to be down as well. Either it’s hosted on the same network, or it’s overloaded with calls. More information to come for sure. #InternetOutageMontreal
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Babbling Goon
(@DonFakaraun) reported
@Videotron hello, is there an internet outage in the Chelsea, QC area?
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Louis
(@louispavlakos) reported
great, seems like there's an outage at Videotron 😑
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𝚌𝚑𝚛𝚒𝚜𝙼𝚊𝚜𝚕𝚎𝚗_𝚟𝟶𝟹𝟻.%𝟶𝟺𝚍.𝚎𝚡𝚛🥃
(@chris_maslenVFX) reported
@jamesk86 @TSN_Sports @Videotron Oh ****!
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Thomas
(@kekomancien) reported
Videotron and Ebox are down, are other services like Bell down as well?
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Kas🗣
(@ayisyenkas) reported
Spoke to supervisors who were extremely condescending. No one has provided any type of resolution. I started with 2 connections with you guys and now i’m done. Its ridiculous. @Videotron will be running to you guys, i need actual customer service.
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Walden Schmidt
(@Waldicrazyoo) reported
Never take @Videotron, it's the worst customer service I've ever had in my life. Now that I have had my experience with Videotron after having had @Bell, I can advise you to go to Bell.
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David O'Keefe
(@okeefehistorian) reported
@DonFakaraun @Videotron Having same problem in Rigaud.