Vidéotron Outage Report
Why is my Vidéotron service not working?
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (71%)
-
Wi-fi (12%)
-
Total Blackout (7%)
-
TV (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Vancouver, Val-d'Or, Montréal, Havre-Saint-Pierre, Terrebonne, Ottawa, Québec, Pierrefonds, Vaudreuil-Dorion, Toronto, Gatineau, Hamilton, Peterborough, Candiac and Repentigny.
| City | Problem Type | Report Time |
|---|---|---|
 Vancouver |
Internet | |
| Val-d'Or |
TV | |
| Montréal |
Internet | |
| Havre-Saint-Pierre |
Internet | |
| Montréal |
||
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Salpi M
(@SalpiMak) reported
being a loyal @Videotron customer of 25+ years they would be accommodating and make the customer happy…but nope! I guess it’s time to look somewhere else! #Helix #videotron
-
Ann Lemieux
(@ann_lemieux) reported
I just turned on TV (since 2 weeks) “No Signal” on #elxn44 Big night! Thanks @Videotron OMG!
-
Commissioner Miner
(@fanCRTCProfling) reported
@VassB @jamespmcleod @Bryson_M Then there was the fight I has with one lady who said you are forced to buy Bell telephone service and pay it. It will be on the bill. I said a videotron outlet is there (I pointed to it). I will buy their voip & internet. Boy did that end in a fight. She went banana's.
-
Helio Borges
(@heliodanielb) reported
@Videotron @LumiereCentrale Internet outage in Longueuil. J4K1A3 since 2 hours ago
-
Hannah
(@hollingham) reported
@jgtwee @Videotron Yes I am experiencing the same thing! I called and they said it’s an outage in downtown Montreal
-
Jake
(@hijakevw) reported
@prezoh wtf is videotron
-
Commissioner Miner
(@fanCRTCProfling) reported
@jus_bou @CTV @Videotron In chrome the site will not even load for me. Gives an error. Will try firefox next ok your picture, what u see is due to either 1) an ad-blocker or 2) you have to enable 3rd party cookies to fix it.
-
Diego Henao
(@diego_henao) reported
@fizz_ca @Videotron hi, there is a home internet outage in the building where I’m living since 1 hour ago. Postal code is J4K 1A3. Can you please check it out A.S.A.P?
-
Diego Henao
(@diego_henao) reported
@heliodanielb @Videotron I’m wondering if they will discount the outage hours in the next bill 🧐
-
Mr Frostback
(@singram) reported
@jacktodd46 My biggest issue as a Videotron customer is lack of access to channel websites and apps : CTV and so on. But it's been less of an issue now that I'm working from home.
-
Michael
(@weekendrageguy) reported
@Videotron your internet service sucks so bad....800sq foot condo and cant get signal in my bed room..... do better
-
gansey
(@ganseybois) reported
@Videotron Hi, is there a service disruption in Laval?
-
Diego Henao
(@diego_henao) reported
@_shiiyaaa @fizz_ca @Videotron I’m wondering if they will discount the outage hours in the next bill 🧐
-
theirishking
(@theirishking) reported
@2Lt @CTVNews 5G Canada Service Providers. There are currently four 5G wireless providers in Canada: Rogers Wireless, Bell Mobility, Telus Mobility and Videotron. A fifth carrier, Sasktel, is launching a 5G network later in 2021.
-
mihopper
(@mihopper7) reported
@videotron no news back? Was promised a call back 3 weeks ago? Loyal customer of 20 years. Shame!
-
Commissioner Miner
(@fanCRTCProfling) reported
@VassB @jamespmcleod @Bryson_M Some very big issues here in marketing, exclusivity and in being forced to pay Bell (or videotron) for a service u will not use or even want.
-
Commissioner Miner
(@fanCRTCProfling) reported
@jus_bou @CTV @Videotron so in firefox, go to tools menu, then select options, then select Privacy, then enable 3rd party cookies. That should fix it. If not, then u will have to start looking at an script/ad blockers.
-
Habzilla
(@Habzilla2) reported
@jacktodd46 As much as I hated Bell (mainly due to their dishonest business practices and poor customer service) I switched back to them 4 years after going through issues with Videotron. I must admit that I don't regret it, the product is almost flawless. We need more provider options.
-
Steven
(@clogicca) reported
@MobileSyrup I accuse Bell of being **** scumbags by Not allowing login to their crappy apps for Videotron customers .. @CRTCeng
-
Nanci Murdock
(@nanci_murdock) reported
Can anyone shed light on why @Videotron would not support eSim technology (when every other carrier in 🇨🇦 already does)? Is it just me or is this Videotron’s Kodak moment?
-
Jack Todd
(@jacktodd46) reported
Not only is Videotron's Helix the worst TV/Internet system you can find, the website is just as bad. Just try changing your channels. You have to be brave or crazy. We hate Bell for corporate reasons but it may be time to switch.
-
I hate the team that I love
(@Vince_Effin_G) reported
@jacktodd46 I switched from Bell to videotron but after two years I was basically left with no choice and had to switch back. Videotron customer service is ok but I'd rather not have to be on a first name basis with them from calling every week
-
Commissioner Miner
(@fanCRTCProfling) reported
@jus_bou @CTV @Videotron Bells sites are the worst ever in all ways possible.
-
Eleni Helen
(@HelenEleni) reported
Videotron / Rogers = worst internet company.
-
Aran - Commisions are open
(@aranbeik) reported
@Videotron what’s going on with the wifi again? It’s not working….(again)
-
Salpi M
(@SalpiMak) reported
@Videotron What a joke! The guy just called to say that he can’t do anything for me. WOW! GREAT 👍 fantastic customer service @Videotron. I’ve had it with your bullshit!
-
Jen Gibson
(@jgtwee) reported
@Videotron are you experiencing a service disruption in Westmount this am? No phone, no internet and long chat wait.
-
Salpi M
(@SalpiMak) reported
What a scam @Videotron Pretending to give great costumer service.The constant buzzing of Helix Gen 1 is driving us crazy,it’s unacceptable that a company that big doesn't give a damn & won’t bother exachanging this annoying machine without making us pay for it!You would think 1/2
-
Helio Borges
(@heliodanielb) reported
@Videotron @diego_henao I’m experiencing the same problem in the same postal code
-
Salpi M
(@SalpiMak) reported
2/2 being a loyal @Videotron customer of 25+ years they would be accommodating and make the customer happy…but nope! I guess it’s time to look somewhere else! #Helix #videotron