Vidéotron Outage Report

Why is my Vidéotron service not working?

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours

The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Vidéotron Outage Chart 06/10/2023 03:55

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Vidéotron compensate me for the outage?

The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • Internet 63.64% Internet
  • Wi-fi 13.67% Wi-fi
  • Total Blackout 10.23% Total Blackout
  • TV 5.82% TV
  • E-mail 4.62% E-mail
  • Phone 2.02% Phone

Live Outage Map

The most recent Vidéotron outage reports came from the following cities: Montréal, Beaconsfield, Brossard, Saint-Eustache, St-Jean-Port-Joli, Saint-Jérôme, Laval, Dollard-Des Ormeaux, Ottawa, Chambly, Vaudreuil-Dorion, Châteauguay, Gatineau, Toronto and Pierrefonds.

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CanadaMontréal Total Blackout
CanadaBeaconsfield TV
CanadaMontréal Wi-fi
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • Mattbrais ... (@Mattbrais) reported

    @Dinawangma @FranceBrazeau2 @Videotron Oh ****. It worked for me lol

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @videotron telling me in DM « Hi. We are aware of a latency issue following the alert. The only thing to do is wait and try again from time to time. We are sorry for the inconveniences. » 😔 😳#lame #HELIX

  • JulieMarion27 soho (@JulieMarion27) reported

    @emalilly23 @francoislegault If you go on facebook and videotron's page, there is an actual message that says they are working on the problem !

  • wugz Ian (@wugz) reported

    @Videotron Such a stupid excuse! What does an alert have to do with your helix service?

  • JohnnyFeddy Feddy (@JohnnyFeddy) reported

    @Videotron Can’t handle a simple msg. Goes to show how CRAP the Vidéotron network/service really is.

  • habsexpos MTL#1 (@habsexpos) reported

    @Videotron Regular updates better happen! Wonder if Bell is having the same issue!?

  • habsexpos MTL#1 (@habsexpos) reported

    @Guzzo_Vincenzo @cdube_sante @francoislegault And because of this alert Videotron is down. Quebec Sait Faire!!!?

  • ppalxn Phillip Alexander (@ppalxn) reported

    @Videotron The worst service I every experienced …, only reason with Videotron because Bell Fibe not available in my area .

  • Milnoc François Caron 🇨🇦 (AZ:💉💉 Flu:💉 Pfizer: 💉) (@Milnoc) reported

    @jfmezei Nope! The backup is on Bell, and that's where I received the alert. The main phone on Videotron never received an alert, but one might be coming later.

  • DAlisella David, Lisella (@DAlisella) reported

    @Videotron What a disgraceful company. A useless alert that all of quebec already knows. Now we are stuck in our home New years eve with no TV. I will be cancelling my Videotron service

  • lkcre8s Lynn King 🇨🇦💎🙌🚀 (@lkcre8s) reported

    @videotron Get your **** together! Do we get a rebate for no channels?

  • bellacullen263 Isabella (@bellacullen263) reported

    @Videotron Can you fix this soon its frustrating

  • ppalxn Phillip Alexander (@ppalxn) reported

    @FernandezInk @Videotron Every Helix user should call Videotron asking fir non service refund

  • WikyWill Hoshikuzu (@WikyWill) reported

    @Videotron **** your ****** service I'm switching tomorrow

  • stylinarts māy²⁸ (@stylinarts) reported

    i’m tired of complaining but ****, ever since that emergency broadcast thing the tv (videotron) doesn’t work for anyone in the province. they lock us up in our houses and we can’t even watch tv 😒

  • ppalxn Phillip Alexander (@ppalxn) reported

    @Videotron I want my refund for list of service

  • ComtoisMike Mike (@ComtoisMike) reported

    @HugoSham @Videotron This service is absolute garbage on this day and this hour.

  • Minifox91 minifox91 (@Minifox91) reported

    @Videotron More like the majority of customers actually, but I'm glad it's not just mine lol. Good luck and thanks for working overtime to fix the gov's mistake!

  • charley2223 charley222 (@charley2223) reported

    @Videotron tv is down after the alert

  • GuyJosephRoy1 Guy Joseph Roy (@GuyJosephRoy1) reported

    @Videotron Why a simple emergency alert msg crash the internet???

  • marafetisha marafetisha (@marafetisha) reported

    @Videotron Are you freaking kidding me !!!! Its nye fix the issue already !!!!

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @Videotron Useless tweet. ETA for return to normal service? Do any of us get credit in our account for all these work around a we are finding for you? #HELIX

  • FSOGfangirl HabsGirl 🇨🇦 (@FSOGfangirl) reported

    @MitchyGallo and it knocked out my Helix @Videotron wtf

  • mdp_2011 Mauro DP (@mdp_2011) reported

    @jaredbook @Videotron Sorry, that’s what I have been reading scrolling through twitter. I don’t have that service.

  • Cynner121 Cyn Cynner (@Cynner121) reported

    @Videotron Helix was sold to me as a better technology and I’ve had nothing but trouble ever since. What a scam!!! Thank god for Netflix, PK is just another BSer.

  • jeepi11 jeepi (@jeepi11) reported

    @Videotron All if your helix customer

  • Shticklefikle Vick Thor (@Shticklefikle) reported

    @Videotron We’re imposed a curfew and now our television service is down ! Hey videotron this isn’t the first time , im done with your pathetic company.

  • EpicBear EpicBear🌹(Montreal For Bernie) (@EpicBear) reported

    @Videotron Why is your website so often down? Kind of need to pay the bills!

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    On demand is working. Live TV is not. Use voice command to find show. #helix @videotron problem is still not working for for live TV. #fixit

  • habsexpos MTL#1 (@habsexpos) reported

    @ShawnGoldwater @brendanshowbiz The alert made Videotron shut down, lots of pissed off ppl