Vidéotron Outage Report
Why is my Vidéotron service not working?
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If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Total Blackout (10%)
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Wi-fi (9%)
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TV (5%)
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E-mail (3%)
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Phone (1%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, LaSalle, Valcourt, Gatineau, Laval, Ottawa, Brossard, Nepean, Dollard-Des Ormeaux, Rivière-Bleue, Sherbrooke, Longueuil, Pointe-Claire, Québec and Lévis.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
TV | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Chuck from 🇨🇦
(@chuckfromcanada) reported
@Videotron @Do8qThi DO YOU HAVE AN ENGLISH MESSAGE TOO?!!! I AM FURIOUS. NO MESSAGE TO ENGLISH CUSTOMERS. WTF IS GOING ON WITH MY HELIX
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Mike Cherna
(@DJMikeCee514) reported
Did anybody else just lose their #Videotron #Helix service?
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Paul Lorentz aka Scurvy 🇵🇱🇨🇦
(@PaulScurvy) reported
@Videotron bad day for full network outage I would say. Internet, phone, tv & cell network. Can’t even call your support. Go 2021 ftw
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Dave🇨🇦
(@CdavechaDavid) reported
You know it’s one of those days when you want to watch tv because your government instituted a curfew for all its mistakes and then @Videotron shuts down! TABARNAC!
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Hugo Sham
(@HugoSham) reported
Seriously @Videotron ? Helix services down in westmount in a pandemic on new years eve and no one answering at technical support. Why do I pay for your services again?
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Steben.Illustration
(@ArtofSekhmet) reported
@GopBelieveme @Videotron Same problem since the curfew alert
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I wish Nicolle Wallace followed me 🌊🇨🇦 ✡🌊
(@GopBelieveme) reported
Any other Videotron subscribers lose TV? My Helix is down, their support is closed, there is a curfew here. Do I just go to sleep I planned on relaxing with some TV tonight. This sucks @Videotron, you owe me for this!
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Marcan⚽️
(@marcan88) reported
1h45 pour ramener le service Videotron. Clock is ticking ! #Infoman #ByeBye
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Dave🇨🇦
(@CdavechaDavid) reported
@Videotron WTF! Helix is not working after that message! Get it together over there!
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寝ぼけた主任に候
(@jona_sapporo) reported
@Videotron I think we know that already. Now when fix?
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Sweetener753
(@Sweetener753) reported
@Videotron Fix your sh*t!
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Chevy
(@CoachSanta_) reported
It's college football heaven today AND Quebec lockdowns... Please @Videotron make Helix work. @Bell is your network working? Videotron is down again.
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Ide Cyan
(@ide_cyan) reported
@Videotron Helix is down here too.
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kate18
(@kate18) reported
@FernandezInk @Videotron I have the same problem 😑
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kate18
(@kate18) reported
@Videotron Helix shut down after that message….not fun!
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Chuck from 🇨🇦
(@chuckfromcanada) reported
@THEBEAMbox @Videotron @Do8qThi i did but infuriating i have to. new years eve , couvre feu and now no frigging TV...piece of **** company.
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Chuck from 🇨🇦
(@chuckfromcanada) reported
@Videotron Where the hell is my TV service.
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Stephan
(@StephanKaz) reported
Let's go @Videotron @Helix FIX THAT ****!
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Ruth Fernandez
(@FernandezInk) reported
@kate18 @Videotron I have direct messaged them as well. Their support line is busy.
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Nicolas Duval
(@Nicolas07521469) reported
@Videotron How long should it take to get service back ???
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Peter 🇬🇷
(@ppanagopoulos11) reported
@Videotron fix your ****. Helix went down after the stupid emergency alert
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Sandra M Mian
(@SandraMMian1) reported
@Darth_Jay @Videotron It was not the curfew alert the problem; it is HELIX and Videotron. Put the blame on the right people, please.
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Gerry
(@GTums) reported
@StephanKaz @Videotron @Helix Wtf is this. The alert remidning us to stay at home killed my TV service? Ma che cazzo
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Mymmi💙
(@mymmi23) reported
@Videotron can you guys fix the #helix system? Don’t since the alert
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Sam Cote
(@CeleanDion) reported
@Videotron Helix not working ???
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Lesley Campbell
(@lesleycampbell) reported
@Videotron How do we fix it?
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Ruth Fernandez
(@FernandezInk) reported
@Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!
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🇨🇦Bonjour-Ail 🇨🇦
(@ncolarusso) reported
@Videotron Helix not working after the Alert
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Coach A | AllisonEthier.com
(@AllisonEthier) reported
@ra_choux @Videotron Mine is down too.
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John Edwards
(@Anorak_CA) reported
@Videotron Any reason Helix is not working after that silly curfew warning?