Vidéotron Outage Report
Why is my Vidéotron service not working?
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (70%)
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Wi-fi (10%)
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Total Blackout (8%)
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TV (6%)
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E-mail (3%)
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Phone (3%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Hudson, Ottawa, Québec, Laval, Orléans, Gatineau, Bracebridge, Dorval, Toronto, Rapide-Danseur, Blainville, Brossard, Saint-Bruno-de-Montarville and Saint-Colomban.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Hudson |
Wi-fi | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Ottawa |
Internet | |
| Montréal |
Phone |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Caplan
(@Adamcaplan13) reported
This is hilarious, I don't know my pin for my videotron box in my basement. Biggest ******* fight and I am on hold waiting for customer service.
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Steven Glickman
(@steven55282148) reported
@ImmaWipeYou @Videotron Mine is also not working normally. Tv seems okay though. Helix customer here.
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Karl Morin
(@KarlMorin_) reported
PSA If you are a Videotron ISP customer, I would recommend switching to Ebox I am doing so for all my SMB office clients, here's why:
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Scott M.
(@apukwa) reported
@fanCRTCProfling Yes, Bell sucks. Always has. Always will? Rogers sucked years ago. Now much better. Cogeco awful. Videotron consistently good except pricing. Orono Telephone Company was lousy. Lansdowne Rural Telephone was good. Telus (new) not awful. TekSavvy middling, Lightspeed good.
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🇨🇦Dean Hoisak🇨🇦
(@CdnAvSpotter) reported
@JaneMoneypenny @Bell We had nothing but hell dealing with Bell. Home Phone, slow 6 meg DSL internet, three cell phones sharing 6GB, was paying $500 per month. Now with Videotron, minus the home phone, now paying $235 month for 4 cell owned phones with 8GB each, 150 meg unlimited internet.
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Alexander Soderkvist
(@ImmaWipeYou) reported
@Videotron is anyone else having wifi issues because my internet is down
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raf
(@jnoubiraf) reported
@Videotron @fatjuicyheart bel can you fix your **** dawg
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Jamar Trayvon Lackson
(@RecklessNebz) reported
@Videotron my @AppleSupport iPhone not even 2 years old and it’s slower than slow. Let me find out you guys are slowing that sh!t on purpose///!
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CursorDance
(@CursorDance) reported
@Videotron internet is down here in L'Épiphanie Quebec any estimate of when it will be fixed?
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Gersande La Flèche
(@gersandelf) reported
The big emergency this weekend is that Videotron finally bullied my abuelita into upgrading her phone and the new phone doesn't have any of her photos from Colombia or her WhatsApp contacts and history and let me tell you I have a major bone to pick with phone UX designers.
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bryson
(@Bryson_M) reported
This also might have been able wholesale access by Videotron, but the feed cut out during the question.
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NOT Jeffrey Perkins
(@fatjuicyheart) reported
whys my wifi so damn slow!!!!!! @Videotron
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Pirate___Captain
(@Pirate_Captain5) reported
@Videotron were under a ******* lockdown, fix your ******* service.
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Juliamariedurso
(@juliamariedurso) reported
@Videotron are there any know outages having major connectivity issues
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CaptnRanger
(@CaptnRanger) reported
@Videotron my call of duty is not working, what’s going on with you guys.
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CaptnRanger
(@CaptnRanger) reported
@NiltonJorge @Videotron My call of duty is not working, what’s going on with you guys?
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Vince 🐝
(@gladuvincent) reported
@Videotron Wifi down in Rosemere. When should I expect it to be back up I have schoolwork to hand in 😐
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Scott M.
(@apukwa) reported
@fanCRTCProfling I cut the cable about 12 years ago, don't miss it either. If I occasionally want live TV I do have a very small antenna that can pick up a few locals. I take it your TV bill is also your internet bill? I know when I lived in QC that Videotron at least had good customer service
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Sophiiaaa
(@Sophiiiiaaaaa_L) reported
It’s absolutely unacceptable that in 2021 @Videotron cannot offer proper internet service. Our internet has been disconnecting continuously since Saturday! 😤😤😤
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Michael Carreiro
(@Davy_Ray) reported
@videotron having internet problems tonight? Anyone else having problems?
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Catboy Chungus Walter
(@Swag_Me_Hyde) reported
Bruh every single day @bell harasses my grandparents on the phone They call multiple times a day I blocked the number a few months ago but it rings once so we know when they call **** service provider @Videotron stay winning
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kalli ✨
(@kaIlimari) reported
**** U VIDEOTRON I JUST WANNA PLAY MINECRAFT!!!!!!!!!!!!!!!! GET THE INTERNET BACK ON!!!!!!!!!!
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Pirate___Captain
(@Pirate_Captain5) reported
@Videotron fix your ******* internet
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Kevin Printz
(@Kevin_P11) reported
@steven55282148 @Videotron Same issue. My Helix internet is not working.
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Andrew Garca
(@AndrewTI3) reported
@Davy_Ray @JoeAnthony13 @Videotron Exactly, Twitter pictures barely showing, Netflix not working on Smart TV but works on other devices.
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CAPTAIN
(@ItsCaptainModz) reported
fix your fkn servers @Videotron 😤 Trynna watch UFC 257
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Loup Phoque
(@Lewphoque) reported
@Davy_Ray @Videotron Same problem here!
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Meghann C
(@Meghann_88) reported
@jclouti They did this to us in 2018 as well. I am hoping @Videotron works something out with @AMC_TV and we get to keep it. Otherwise my family and I will be looking into a new service provider.
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Jonathan Lajoie
(@JonathanLajoi13) reported
@Kevin_P11 @steven55282148 @Videotron Same problem
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Andrew Garca
(@AndrewTI3) reported
@JoeAnthony13 @Davy_Ray @Videotron Same problem here