Vidéotron service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (76%)
• Wi-fi (11%)
• E-mail (5%)
• Total Blackout (5%)
• TV (3%)

Live Outage Map

The most recent Vidéotron outage reports came from the following cities: Montréal, Toronto, Blainville, and Ottawa.

City	Problem Type	Report Time
Montréal	Internet	23 hours ago
Montréal	Internet	4 days ago
Montréal	Total Blackout	4 days ago
Montréal	Internet	7 days ago
Montréal	Internet	7 days ago
Montréal	Internet	8 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marie-France Omananda Naomi CastroVelascoContreras (@NaomiCastroVCC) reported 1 minute ago

  -Bell Canada, Telus, Videotron, other "service" providers... -... -Their employ"ees" unlawfully, to the point of criminal offence, stalk their companies customers, clients, mostly using male technicians... -The female emplo"yees" mostly work with them from the call centers. -...

• 
  Maka veli (@Makaveli_28) reported 2 minutes ago

  @theunknownmurda @Videotron Still ongoing outtage and it's been all day now. @Videotron are you gonna fix it already??

• 
  John Meloche (@johnmeloche) reported 2 minutes ago

  @Videotron you guys having issues?

• 
  James Somaeck (@somaeck) reported 4 minutes ago

  I reached out to @Videotron today to inquire into contractual penalties for ending the services I have with them. I have no qualms with the product - it has been pretty good. #eSim and unified billing though are not available. A thread on what went down... 1/9

• 
  Yves (In Memory) & Sylvia. G. (@girouard108) reported 8 minutes ago

  @alphalink @TartanTragic @FringeViews Nice. Mine is still the original from when the house was built 1931. Have to use Videotron, but I will NEVER get rid of it. Ditched my cell & never will own another. I do not care how difficult they make it, for me. Cheers neighbor !

• 
  Ann 🇨🇦 (@Annwatson29) reported 10 minutes ago

  @Lucky_NUM13 @Videotron It would be nice to be kept informed instead of letting customers waste time thinking the problem was at our end like the message on TV implies.

• 
  Scale (@alliareault) reported 10 minutes ago

  Issue can be resolved in my favor. I'm pretty sure @MarkJCarney wants Canadian gobal 15 min city Agora/ Villa to succeed. I know for a fact it's not. I'm NOT the problem. Videotron not following plan they're supposed to & Centurion too ignorant. Centurion/employees need to be OUT

• 
  David Labelle (@DavidLabelle3) reported 13 minutes ago

  @koodo No issue with Fizz (Videotron)

• 
  DJV (@wickerman555666) reported 16 minutes ago

  @AEWonTV Why did they present him like a heel? Lol an interruption via videotron? This company just does whatever it wants hahaha its honestly satire at this point. Have MJF come back and a WEEK later wins the World Title in a 4 way. WHAT A BUILD…. Its just TERRIBLE booking

• 
  Miss McSilly | Montréal, Qc (@MissMcSilly) reported 17 minutes ago from Renaud, Quebec

  If you have a business please do NOT use @Videotron nor Vidéotron Affaire. They are the worst. I’ve been on the line for 1:20 being pass around like it’s a ********! All I’m trying to do is paid them and ask about my plan…that’s the worst part 🥲

• 
  Scale (@alliareault) reported 17 minutes ago

  Internet supposed to be incl in rent- agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.

• 
  Martyn Bootyspoon (@mbootyspoon) reported 23 minutes ago

  Man some of y'all will never understand the dopamine splash in your brain walking out of Videotron / Blockbuster with this rental in a plastic bag, the smell of the video store

• 
  Indonesian Philosopher (@nusantaran_chud) reported 24 minutes ago

  Holy **** i just ruined a government videotron setting during a ******* important moment and i can't fix it 😭

• 
  Hey it's MÏÇH€£€ (@miremi) reported 29 minutes ago

  I find it weird that people always post to an artists account "memories" of concerts from their nosebleed seats? Also, they are always of the "videotron" or whatever it's called and never at the ant-like figure on the stage. If you don't have "camera seats" take a hard pass.

• 
  Mr. FrozenToast (@Rafi_Farkas) reported 32 minutes ago

  @Videotron my internet is down for the last 30 minutes. Tried to reset the router and modem, no luck. Is there an outage?

• 
  Crypta Sussurro (@VoxMysterii) reported 36 minutes ago

  @Videotron down for anybody else ?

• 
  iPro YT (@YtIpro57328) reported 40 minutes ago

  @Bell_Support AGAIN!! Bell has been down repeatedly in December alone. Down two weekends ago Down last weekend Down again Monday @videotron how's your service been lately?

• 
  Travis (@LFordTravis) reported 43 minutes ago

  @Videotron hello can you fix TCM channel

• 
  Kyo 紫咲キョ 💚 👾 🖤 (@Kyorasaki) reported 45 minutes ago

  @Sareniia do you have access to starlink? im with videotron and i'm having consistent problem, i was looking at it lol

• 
  Kris 😉💁🏻‍♀️ (@KrisStellick) reported 46 minutes ago

  @poets_scotia Sadly all about the $$$ and so much more in Toronto Vidéotron is already 11 yrs old nhl will never move there

• 
  issa (@issaibahim84) reported 46 minutes ago

  @Bell_Support hey bell we live in hull and this is the 3rd service interruption in 3 weeks. We pay 275$ a month for internet, cell, tv with bell we are now going to switch over to videotron worse internet but atleast they dont have vandalism issues every week

• 
  Alex Clark (@alxclrk) reported 47 minutes ago

  I'm on a train from Toronto to Montreal, and I can't believe we can't get reliable internet for the entire trip with VIA Rail. Onboard wifi dropping constantly and even Videotron's network has terrible coverage over the entire ride. Really wish they could use Starlink somehow.

• 
  Winter (it/that) 🇸🇰🇨🇦🇺🇸 (@WinterBourneTO) reported 49 minutes ago

  please & spank youuu @FreedomMobile🧡 @Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. Thats evident in ur plan prices which have gone up but DAMINT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!

• 
  Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 50 minutes ago

  @FreedomMobile @Videotron @Quebecor All im doing is trying to make you a better company but you seem to not give a **** about that and that fact is incredibly demoralizing when I care more about you than you do. I **** you not.

• 
  Commissioner Miner (@fanCRTCProfling) reported 52 minutes ago

  Bell, Telus, Videotron, Cogeco, Eastlink & SaskTel filed a joint #CRTC R&V: Part 1 Application for the Review and Variance of Telecom Decision CRTC 2025225, Mandatory Notification and Reporting of Major Telecommunications Service Outages

• 
  Tony Comtoni (@TComtoni13108) reported 52 minutes ago

  @Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous

• 
  Emmanuel (@GlitchTechFan) reported 53 minutes ago

  Oh haha really funny @Videotron, now fix your services. The fact this has been going on since this morning, and it's yet to be fixed? And services are expected to come back at 11 PM? And this is WHY I do not want Helix TV!

• 
  François Caron 🇨🇦 (@Milnoc) reported 53 minutes ago

  @fanCRTCProfling Nope. One important aspect of Videotron is that the service is reliable and the billing's accurate. I never have to fight with them.

• 
  Fluxtrot (@fluxtrot) reported 53 minutes ago

  @Videotron Obviously I have to call Videotron personally... No ****! Unverified account... Signed by Joe-Rainbow-Cat-Face... Nobody would take that seriously.

• 
  ERICX2020 (@ERICX2020) reported 59 minutes ago

  @Videotron Worst cellular service in Canada.