Vidéotron Outage Report
Why is my Vidéotron service not working?
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (78%)
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Total Blackout (8%)
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Wi-fi (7%)
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TV (5%)
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E-mail (1%)
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Phone (1%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Québec, Granby, Brockville, Rivière-Beaudette, Laval, Blainville, Brossard, Longueuil, Vaudreuil-Dorion, Matane, Saint-Pierre-les-Becquets, Terrebonne, Lachute and Ottawa.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Québec |
Internet | |
| Granby |
Phone | |
| Brockville |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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La Justicière
(@chouette007) reported
@macleans On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.
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La Justicière
(@chouette007) reported
@globalnewsto @Francoisgohabs On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.
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Jimu Lidu
(@jimulidu) reported
@Videotron Vidéotron internet is extremely unreliable! I switched from Bell to Videotron today and the Helix FI router lost connection twice today and got 1mbp per second on several occasions 😡 Not the 400 mbps advertised! Never had any issues with Bell in 4 years!
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La Justicière
(@chouette007) reported
@CTVNews On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.
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Keldon Bester
(@KeldonB) reported
Should not be lost on Canadians that Rogers-Shaw-Videotron is a case of sons buying out sons with the help of other sons.
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Stressy Ressy 💙
(@RessyM) reported
And the sad thing is... The only thing that could possibly help things would be the Shaw/Rogers merging being denied, as well as the sale to Videotron... And somehow finding a way to get new independents to be created.. Cuz theres none but Teksavvy now.
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TT
(@muffintt) reported
@MikeJef52847703 @uproarcapital I’m in Montreal and have been a videotron (QBR) customer for several years and am satisfied. Service interruption/billing issues are rare. If they can replicate their operational success on Freedom then it should be fine. But it also depends on how much west hate QC I guess…
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Nervous Climate Optimist
(@z_ok_ny) reported
@mgeist @FP_Champagne Apparently they turned down a higher offer for Wind/Freedom from the original investment firm that started Wind. Seems likely they are intentionally picking Videotron because they know they won't give them real trouble
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The Sacrébleu Fox
(@LeRenardBIeu) reported
@alexandrepratt Also can we quit with the cable tv whining? It’s over, it’s a dying model of distribution. I’m so sick of people complaining about paying $5 for a streaming service, yet have no issue paying Videotron $75+ per month.
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Andrew
(@andoy007) reported
@aguyswife1 You don’t even know what the deal is stop the garbage . Videotron out of Quebec will be the fourth do research before you post
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Cathy Stone.
(@CathySt35873400) reported
@acoyne Do not understand all of this,but one thing I do know is that as a Quebec resident Videotron cell phone service is Not available everywhere in Canada. 4 years ago was told this directly by Videotron .Guess this merger will change that?
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Sanjeev
(@SanjeevMannan) reported
False information on your website @Videotron. Tried reaching your technical support (which you claim to be (24/7), however it’s closed right now. Very disappointed with your internet service and support.
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BrushyHat
(@Deadly_JSay) reported
@juycer @Videotron This happened to me when I was living in a place where all the places were piped through a single fiber and you could experience slowdowns at peak usage times. It really sucked tbh because nothing can be done and it's hard to blame them as you don't have proof. Network topology!
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La Justicière
(@chouette007) reported
@theJagmeetSingh @BurnabyFireDept @IAFF323 On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.
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DARRELL
(@darealityy) reported
from
Brossard, Québec
@NobuBergy @Videotron Damn times are hard out here!
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JP Torunski
(@JPTorunski) reported
@mrmoneymustache I tried with wifi (Bell and Rogers service), Rogers mobile and Videotron mobile with android and iphone, chrome on Windows PC and Mac os with safari
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La Justicière
(@chouette007) reported
@LeHuffPost On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.
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Annabelle Metayer
(@AnnabelleMeta) reported
@Videotron Ok. Thanks. I contacted your chat service.
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La Justicière
(@chouette007) reported
@CTVNews On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.
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Shawn Goldwater
(@ShawnGoldwater) reported
@perreaux There you go. In my case, Bell not even knowing that the cable was cut led them to offer me a new modem - which had never worked properly despite years of my complaining. If I knew then what I know now I would have stayed with Videotron.
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Benjamin Hunting
(@HuntingBenjamin) reported
Any other #videotron customers out there in #montreal just have their internet service wiped out for the day? @videotron
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Commissioner Miner
(@fanCRTCProfling) reported
And since Videotron is "facilities based" (heh) Videotron will save the day when Rogers goes down, right? RIGHT?
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TheLostDeiTy
(@LostDei) reported
@Videotron Why is the Goddamn internet ALWAYS down. And even worse you always pretend like there is no problem. Zero transparency with your customers. I'm done with you guys after this contract.
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Tiger Tchakounté
(@tchakountay) reported
@Videotron WOULD NEVER
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Commissioner Miner
(@fanCRTCProfling) reported
Basically we have Bell, Videotron, rogers & Telus paying CNOC for #CRTC regulatory filings, hidden for a ~ year. People supposed to trust CNOC ever again as if they represent & are a voice for "independent internet service providers". They are lip flappers for incumbents.
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Mark Goldberg
(@Mark_Goldberg) reported
The #CRTC rulings on Negotiated Agreements call for filing them on the public record. I wonder if the complaint about the Rogers - Videotron agreement is premature, given that until the deal closes, just as a matter of law, does an agreement even exist to be filed? Lawyers? 3/6
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Campbell Patterson
(@CPComm) reported
@quaid_jennifer How can the Minister signal he will likely approve the deal if Videotron buys Freedom and not know what enforceability mechanisms are required? It would be like a Chief Justice of a Competition Tribunal saying a decision needs to be expedited before he sees all the evidence.
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La Justicière
(@chouette007) reported
@ETTelecom At #Videotron, they lie to you about your rights and if you insist on having them respected, they will threaten your family. They send their reporters after you outright to extort. Complaint handling goes through extortion at Videotron
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La Justicière
(@chouette007) reported
@macleans On Nov. 8, the #QMI editor went to meet a Videotron client who had filed a Small Claims lawsuit to threaten her on behalf of #Videotron. If you don't withdraw your complaint, I'll make you lose your job.
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Jess Messias
(@JessMessias_) reported
@Videotron I’m unable to connect to use my wifi. Is there an estimated time for when this outage will be resolved?