Vidéotron

Vidéotron Outage

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Vidéotron problems in the last 24 hours

The following chart shows the number of reports that we have received about Vidéotron by time of day over the past 24 hours. An outage is determined when the number of reports are higher than the baseline, represented by the red line.

Vidéotron Outage Chart 05/28/2022 06:50

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Most Reported Problems:

  • Internet 66.18% Internet
  • TV 13.00% TV
  • Wi-fi 9.22% Wi-fi
  • Total Blackout 7.06% Total Blackout
  • E-mail 2.97% E-mail
  • Phone 1.56% Phone

Vidéotron Outage Map

The most recent outage reports and issues originated from Montréal, Toronto, Ottawa, Québec, Vaudreuil-Dorion, Gatineau, Laval, Orléans, Maple, Rouyn-Noranda, Roxboro, Kirkland, Pointe-Claire, Blainville and Terrebonne.

CanadaMontréal Total Blackout
CanadaMontréal Wi-fi
CanadaMontréal Wi-fi
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Internet

Vidéotron Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • dsmithhayes DSH (@dsmithhayes) reported

    @Videotron should update their DNS it's been almost 24 hours since I switched records on a site and customer of theirs still can't access it. Pretty bad service if you ask me.

  • RomoloD1996 Romolo D'Ascanio (@RomoloD1996) reported

    @Videotron You guys have the worst service known to mankind. It doesn’t make sense that my modem resets itself 10 times a day everytime I’m in the middle of something.

  • Marco_281284 MarcoO (@Marco_281284) reported

    @Videotron is there an issue with helix? My helix router is blinking orange. Can't watch anything. I tried unplugging and plugging the helix router but still just keeps blinking orange

  • awayfortheday d (@awayfortheday) reported

    @Videotron Hi, I contacted customer support about not having phone reception three days ago and still have not received a response.

  • TinyRedBalls Charlie O. Jones (@TinyRedBalls) reported

    @jacobin 2/2 And 2) The paragraph introducing PKP to the mix seems misleading. To my understanding, it is not the cleaving off of Freedom and possible purchase by PKP that is the problem -- Videotron going national? -- but what would remain for Rogers to acquire.

  • pmarriott Paul Marriott, PhD. (@pmarriott) reported

    @pluc @cogeco @Videotron In other markets where there's "competition" there is still only one physical grid, though, and one grid operator/maintainer. I have no idea how it works for cable network infrastructure though.

  • pluc pL (@pluc) reported

    @pmarriott I'm with @cogeco, it's down and @videotron called me to try and convert me. They install generators on their cable boxes on electric posts. Ain't nobody trying to sway my electricity provider

  • ProgressiveYow YOW Progressive (@ProgressiveYow) reported

    @Videotron Completely separate from the storm, Ottawa south is still without LTE data. It has now been weeks and customer service is still suggesting 3G which only provides 0-5mbps. You would think they could get this right, but @videotron clearly doesn’t care. How are you worse than bell?

  • cuto8 Curtis (@cuto8) reported

    @DrSamTheDentist @reideltj @Videotron But the issue is publicly known to have happened before the storm though! Ya sidebar, I'm pretty amazed for such a carrier, it still hasn't implemented support for eSIM yet!

  • LadyAinya Christina Small (@LadyAinya) reported

    @Videotron Is K4K 1G7 still down? We have been away while the power was out, but now we have no internet.

  • M0504D Dan (@M0504D) reported

    @Videotron again without wifi, it’ll be 5 days with this problem.

  • M0504D Dan (@M0504D) reported

    @Videotron again without internet, it’ll be 5 days with this problem.

  • Meltdow09155158 mitzi (@Meltdow09155158) reported

    @Videotron J0x2g0 still down? Any update or expected service?

  • manabrews Manabrews (@manabrews) reported

    @Videotron We had internet and then down the following morning. This normal?

  • shadzy99 Darren Shadzy (@shadzy99) reported

    @peternowak @TELUS @Videotron Will we only get service in French?

  • PFchatigny PF Chatigny (@PFchatigny) reported

    @Videotron 24hours no service. Cmon guys.

  • slowhnds Joe Dan Tony (the road to 666k likes) (@slowhnds) reported

    @MattBosty I'm on videotron and I fixed it by temporarily roaming onto a partner network and using that one instead

  • robmacf Rob Macfarlane (@robmacf) reported

    @Videotron Power is restored, but no cable Internet at postal code J9B. Any idea when service will be restored? TIA.

  • vixprd Vixprd (@vixprd) reported

    @Videotron Internet is still down for me in J9J - can you help me validate if it’s due to the storm?

  • Draco36244815 Draco (@Draco36244815) reported

    I swear i don't recommend @Videotron they have the worst customer service. One of they're agent's disconnect my services while i was on the phone with him ! Lol they have this hang up on customers culture !

  • StephyVicente Stephanie Vicente (@StephyVicente) reported

    @Videotron when will service be restored in my area? J9A

  • xAzentium jerr (@xAzentium) reported

    @Bell_Support Can yall do something my moms been without internet and she has 3 kids under 14 since 10am yesterday do something or we are going with @Videotron the best internet company recommended that cares about customers and I suggest others as well!!! If they can’t fix this nonsense

  • bikeviewca Bikeview.ca (@bikeviewca) reported

    Is @Videotron cell data still down? In-laws without power and without phone data

  • stuckincentre Bill McStravick (@stuckincentre) reported

    @David_Mulroney Rogers, Bell/Telus, Videotron and Sasktel, chose and signed contracts with Ericsson and Samsung, Freedom, we were down to Nokia or Ericsson, this decision could have been announced 2 years ago.

  • marcy2point0 Marcy D (@marcy2point0) reported

    Hey @Videotron you planning to get the TV service running anytime soon? Otherwise I ain’t paying for it this month. Get your act together please and thanks.

  • StephyVicente Stephanie Vicente (@StephyVicente) reported

    @Videotron is there still an outage in my Area? J9A ... The Helix light is white in front and the ethernet is orange but the wifi doesn't show up as an option for me to connect to at all. Doesn't even appear.

  • StephyVicente Stephanie Vicente (@StephyVicente) reported

    @Videotron No service here in J9A still

  • j_gp93 Jessy Gervais-Plante (@j_gp93) reported

    @devilrose21 @Videotron They don't give a damn... 32 hours and counting without services... I need my internet for work... This is unacceptable.

  • devilrose21 Nancy Vaudry (@devilrose21) reported

    @Videotron an update on outage would be nice. I understand storm caused problems but your customers deserve a better answer than just wait.

  • DrSamTheDentist Dr. Sam (@DrSamTheDentist) reported

    @Videotron Even before the storm support was suggesting a repair time of over a month. Now that the storm has happened I am certain any claims of service disruption will be blamed on the storm.