Vidéotron Outage Report
Why is my Vidéotron service not working?
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If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Problems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet
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Wi-fi
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Total Blackout
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TV
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E-mail
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Phone
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Beaconsfield, Brossard, Saint-Eustache, St-Jean-Port-Joli, Saint-Jérôme, Laval, Dollard-Des Ormeaux, Ottawa, Chambly, Vaudreuil-Dorion, Châteauguay, Gatineau, Toronto and Pierrefonds.
Total Blackout | ||
TV | ||
Wi-fi | ||
Internet | ||
Internet | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:-
... (@Mattbrais) reported
@Dinawangma @FranceBrazeau2 @Videotron Oh ****. It worked for me lol
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Ruth Fernandez (@FernandezInk) reported
@videotron telling me in DM « Hi. We are aware of a latency issue following the alert. The only thing to do is wait and try again from time to time. We are sorry for the inconveniences. » 😔 😳#lame #HELIX
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soho (@JulieMarion27) reported
@emalilly23 @francoislegault If you go on facebook and videotron's page, there is an actual message that says they are working on the problem !
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Ian (@wugz) reported
@Videotron Such a stupid excuse! What does an alert have to do with your helix service?
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Feddy (@JohnnyFeddy) reported
@Videotron Can’t handle a simple msg. Goes to show how CRAP the Vidéotron network/service really is.
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MTL#1 (@habsexpos) reported
@Videotron Regular updates better happen! Wonder if Bell is having the same issue!?
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MTL#1 (@habsexpos) reported
@Guzzo_Vincenzo @cdube_sante @francoislegault And because of this alert Videotron is down. Quebec Sait Faire!!!?
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Phillip Alexander (@ppalxn) reported
@Videotron The worst service I every experienced …, only reason with Videotron because Bell Fibe not available in my area .
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François Caron 🇨🇦 (AZ:💉💉 Flu:💉 Pfizer: 💉) (@Milnoc) reported
@jfmezei Nope! The backup is on Bell, and that's where I received the alert. The main phone on Videotron never received an alert, but one might be coming later.
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David, Lisella (@DAlisella) reported
@Videotron What a disgraceful company. A useless alert that all of quebec already knows. Now we are stuck in our home New years eve with no TV. I will be cancelling my Videotron service
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Lynn King 🇨🇦💎🙌🚀 (@lkcre8s) reported
@videotron Get your **** together! Do we get a rebate for no channels?
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Isabella (@bellacullen263) reported
@Videotron Can you fix this soon its frustrating
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Phillip Alexander (@ppalxn) reported
@FernandezInk @Videotron Every Helix user should call Videotron asking fir non service refund
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Hoshikuzu (@WikyWill) reported
@Videotron **** your ****** service I'm switching tomorrow
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māy²⁸ (@stylinarts) reported
i’m tired of complaining but ****, ever since that emergency broadcast thing the tv (videotron) doesn’t work for anyone in the province. they lock us up in our houses and we can’t even watch tv 😒
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Phillip Alexander (@ppalxn) reported
@Videotron I want my refund for list of service
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Mike (@ComtoisMike) reported
@HugoSham @Videotron This service is absolute garbage on this day and this hour.
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minifox91 (@Minifox91) reported
@Videotron More like the majority of customers actually, but I'm glad it's not just mine lol. Good luck and thanks for working overtime to fix the gov's mistake!
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charley222 (@charley2223) reported
@Videotron tv is down after the alert
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Guy Joseph Roy (@GuyJosephRoy1) reported
@Videotron Why a simple emergency alert msg crash the internet???
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marafetisha (@marafetisha) reported
@Videotron Are you freaking kidding me !!!! Its nye fix the issue already !!!!
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Ruth Fernandez (@FernandezInk) reported
@Videotron Useless tweet. ETA for return to normal service? Do any of us get credit in our account for all these work around a we are finding for you? #HELIX
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HabsGirl 🇨🇦 (@FSOGfangirl) reported
@MitchyGallo and it knocked out my Helix @Videotron wtf
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Mauro DP (@mdp_2011) reported
@jaredbook @Videotron Sorry, that’s what I have been reading scrolling through twitter. I don’t have that service.
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Cyn Cynner (@Cynner121) reported
@Videotron Helix was sold to me as a better technology and I’ve had nothing but trouble ever since. What a scam!!! Thank god for Netflix, PK is just another BSer.
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jeepi (@jeepi11) reported
@Videotron All if your helix customer
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Vick Thor (@Shticklefikle) reported
@Videotron We’re imposed a curfew and now our television service is down ! Hey videotron this isn’t the first time , im done with your pathetic company.
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EpicBear🌹(Montreal For Bernie) (@EpicBear) reported
@Videotron Why is your website so often down? Kind of need to pay the bills!
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Ruth Fernandez (@FernandezInk) reported
On demand is working. Live TV is not. Use voice command to find show. #helix @videotron problem is still not working for for live TV. #fixit
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MTL#1 (@habsexpos) reported
@ShawnGoldwater @brendanshowbiz The alert made Videotron shut down, lots of pissed off ppl