Is Vidéotron having an outage?

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

 No problems detected at Vidéotron

Vidéotron problems in the last 24 hours

Vidéotron Outage Chart

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (82.22%)
  • E-mail (6.67%)
  • Total Blackout (4.44%)
  • Wi-fi (2.22%)
  • TV (2.22%)
  • Phone (2.22%)

Vidéotron Comments

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • ShadyExistence
    Bruce M (@ShadyExistence) reported

    @Videotron will never offer me a good of a deal as 1.5GB speed.. without costing me crazy like @bell is right now! I have to really downgrade my internet to have good internet! Cuz #bell sucks! Wish there was a better offer in #Montreal

  • JessicaTam14
    jess (@JessicaTam14) reported

    Videotron wifi is so SHIT

  • kraslovision
    Kraslin (@kraslovision) reported

    @AwkwardTallulah It's Canada, you're spending a fortune no matter what but you'd just need a SIM so you wouldn't need a contract. Don't know about Videotron but of the big 3 Rogers or Bell would be your best bet, Telus is terrible. I mostly use Rogers for streaming.

  • mcKoshur
    kashmir3.0 (@mcKoshur) reported from Montréal, Québec

    @Videotron @Videotron24_7 kept me waiting for 15 mins and no customer service HUMAN talked to me. Poor cust care!!

  • MimiLeMeow
    Mimi (@MimiLeMeow) reported

    @ldyne22 @didouche_83 Just dropping my sports pack with videotron saved me over $500 a year. So damn expensive. Now I have every game for what I pay for my mobile.

  • JRTTVee
    JRT (@JRTTVee) reported

    @ImSerk @Bell Bell is the worst, glad we have Videotron in Quebec.

  • JamesTerpstra
    James T (@JamesTerpstra) reported

    @Videotron terrible terrible customer service

  • m_rhyman
    Mark Rhyman (@m_rhyman) reported

    Finally decided to move away from @Videotron after being a customer for 13 years. #EnoughIsEnough

  • myajasminee
    gemmenys (@myajasminee) reported

    Why is mtv the only channel that doesn’t work. @Videotron ur full of shit omg

  • ernieforesta
    Ernie Foresta (@ernieforesta) reported

    @videotron unbelievable service called at 5:00pm today cause one of my receivers wasn’t working technician showed up changed it and also made sure I didn’t have any other issues wow!!!!!

  • Sheena6076
    Sheena (@Sheena6076) reported

    @primeaugurl25 @Videotron Sucks

  • TessieRousseau
    TessieRousseau (@TessieRousseau) reported

    @Videotron Do your customer service reps normally scream and belittle people when trying to fix an issue that was caused by you? Because oh god, you need to listen to the calls that just happened on my end.

  • iamclarissem
    Clarisse Mavuanda (@iamclarissem) reported

    @Videotron24_7 do u block apps like @2ndLineapp? Just got @videotron. Will revert to @fidomobile to get that. Can't afford it not to work. 2) U charged me long distance when I have unlimited calls Canada & US. 3) can u remove illico TV. It's 10$ for a service I never asked for.

  • Robbee70
    Ryan Robinson (@Robbee70) reported

    @Videotron @Videotron24_7 has to be the worst company by leaps and bounds that i have ever dealt with for phone service, and customer service. do not use them, i urge everyone to avoid #warning #review #videotron #buyerbeware

  • tmatharu1
    Taran Matharu (@tmatharu1) reported from Beaconsfield, Québec

    @zerounian76 @Bell Hence I left them. Ridiculous service. Go back to @Videotron. Waaay more reliable.

  • shylaamanee
    lolita (@shylaamanee) reported

    @Videotron why is my internet connection so terrible?! This is unacceptable. I am killing my data because MY INTERNET CONNECTION DOES NOT WORK IN MY ROOM. UNACCEPTABLE.

  • HypnoFluffy
    Félix-Antoine Tibo (@HypnoFluffy) reported

    @Videotron24_7 @Videotron Does not honor manufacturer's warranty for Google Pixel2. Even though I have a reference number directly from Google. Worst service experience ever. Google, however, are great, and I hope to sort this out with them.

  • AnthonyP_PMI
    Anthony P (@AnthonyP_PMI) reported

    @Videotron 4th attempt in getting your services by visiting one of your boutiques. Poor floor coverage, zero greet or acknowledgements, zero service. Looks I’ll have to stay with Bell. Oh well I tried.

  • trekronorhockey
    ?? (@trekronorhockey) reported

    @Veyrokx it's so bad! switching to videotron was life changing

  • JamesTerpstra
    James T (@JamesTerpstra) reported

    @Videotron WORST SERVICE EVER. WTF. How am I still waiting to watch the Habs. Is it because I’m an Anglophone????

  • f_dion
    Francois Dion (@f_dion) reported

    @Grady_Booch Much better was the @videoway service of @videotron. This included interactive TV, games and all kinds of similar services. That was another platform I worked with. Multi angle Hockey Night in Canada? check. Disclaimer, I was employed as an engineer by Videoway R&D

  • nasrimaj
    Nasri Eric Majdalani (@nasrimaj) reported

    Cable service provider @Videotron

  • KangBert
    BOK (@KangBert) reported

    @Videotron24_7 @Videotron On what ******* authority did you put a channel on my TV that exposed my kids to animals like bears and bunnies being killed by "sportsmen" ?????? EXPECT A LAWSUIT WHICH I AM SURE MANY OTHERS WILL JOIN. **** U!!!!

  • ladyguenivere
    Gwen (@ladyguenivere) reported

    @ChrisEvans VideoTron had a faulty copy that wouldn’t play past a certain point. I’ve never seen the ending!

  • karinaOxo_
    barbie dreams??‍♀️ (@karinaOxo_) reported from Montréal, Québec

    I still don’t know why i pay for Videotron. I literally never watch tv

  • AlexanderDaMota
    Alexander Da Mota (@AlexanderDaMota) reported

    Maybe @GeekSquad can help... I also still have no idea how to manually add ports of playstation on videotron's settings. I never found a good article or guide.

  • AlexanderDaMota
    Alexander Da Mota (@AlexanderDaMota) reported

    I wasted 50+ minutes on the phone with @Videotron with no answer in the end. I know they're misinformed with a lack of service but I didn't think they would be that misinformed... I guess it probably is a myth because a playstation agent said he couldn't tell specifically.

  • Marco_281284
    MarcoO (@Marco_281284) reported

    @HyundaiCanada my dad has an issue pairing Moto g6 carrier is videotron. I followed instructions the phone pairs but doesn't stay paired next time I start the car. I have a Hyundai elantra GL

  • Gabejoe
    Gabriel Pitino (@Gabejoe) reported

    @Videotron24_7 I have just lost my Bell services but I have Videotron wifi service. Can I access Videotron tv channels like CTV or Gloobal?

  • tetristattoogrl
    Tuuli S (@tetristattoogrl) reported

    @Videotron I forgot to update, but: I finally received the email, 12 hours later. Almost on the dot. (I did get it reset by contacting the customer service already though)

  • cathuniverse
    Cath. (@cathuniverse) reported

    @Brad08146302 It's the internet I also live there and the internet is down and videotron keeps telling me it's a problem with the "réseau"

  • O_Town_Dan
    O-Town Dan??? (@O_Town_Dan) reported

    @Ottawaroofer @kvallevand I'm just confused who is responsible for the alerts. Videotron says it isn't their responsible but the CRTC tells me to call my service provider. Messy!

  • O_Town_Dan
    O-Town Dan??? (@O_Town_Dan) reported

    @ctvottawa I'm with Videotron. No alert. If it wasn't for the @weathernetwork app, I would never have known. We need to do better.

  • danharrisndp
    Dan Harris (@danharrisndp) reported

    @kkirkup Nothing a hot shower and load of laundry couldn't fix. Of course the electricity went out mid load and not expected to be back until 12:45 (and I'll bet the videotron guy arrives before then too ..) (At least minions is downloaded in the Netflix app)

  • ott_65
    ERIK SHARKIE ? (@ott_65) reported

    @O_Town_Dan @weathernetwork I am on Videotron and I haven't received any alerts from the system yet. I contacted them before about it and they basically told me its not their problem.

  • FoxofRichmond
    Fox of Richmond (@FoxofRichmond) reported

    @DenVan @Rogers At least you had service. Our phones couldn't find a network for most of the power outage. We are with Videotron. For now.

  • ThreeUKSupport
    ThreeUKSupport (@ThreeUKSupport) reported

    @gamma498 that sucks Steve, there's actually 6 roaming partners you can connect to whilst in ?? Bell, Bragg, Sasktel, Telus, Videotron and Wind so we'd recommend trying them on your next visit >AI

  • Tony_is_Okay
    Tony Padula (@Tony_is_Okay) reported

    @Videotron24_7 videotron is charging $2.50/month for TLN and the #tlnsoccer signal look like we are stuck in 70's analog world... disgusting, give us our money's worth now !!! For that price TLN Live should be broadcast in HD just like Bell offers.

  • montrealmarc
    Marc Griffin (@montrealmarc) reported

    Wow. My cell # used to be tech support line for @Videotron. I occasionally get people calling for support. Just got one. ...I’ve had this # TEN YEARS.

  • vivadz2011
    Nas Eldjazair (@vivadz2011) reported

    @Videotron just to confirm the terrible service you have. I am home and I can barely get a signal. #mobileInternet

  • BrianMTracey
    Brian M. Tracey (@BrianMTracey) reported

    I have to hand it to #Videotron. The system was down for a few hours this morning but now everything is back to normal. Thanks service crews.

  • Videotron24_7
    Videotron24_7 (@Videotron24_7) reported

    There is currently an outage with Videotron's cabled services (residential phone, television, internet) in the Outaouais region.This is due to the power outages caused by yesterday's extreme weather.

  • Videotron24_7
    Videotron24_7 (@Videotron24_7) reported

    @knyzorg There is currently an outage with Videotron's cabled services in the Outaouais region.This is due to the power outages caused by yesterday's extreme weather. Our teams are currently working on reestablishing the service as quickly as possible. -Map

  • Videotron
    Videotron (@Videotron) reported

    There is currently an outage with Videotron's cabled services (residential phone, television, internet) in the Outaouais region.This is due to the power outages caused by yesterday's extreme weather.

  • TekSavvyCSR
    TekSavvy Assistance (@TekSavvyCSR) reported

    @dperron33 Actually, Gatineau has now been confirmed. We've added it to the outage page. Unfortunately no ETA on resolution, but our Vendor Videotron is aware & working on it. -SC

  • PrinceofMeows
    ?b á l i n t ? ? Disney (@PrinceofMeows) reported

    @videotron I just lost internet service maybe 10 minutes ago? I had it all through the tornado.. what happened and when can we expect it back?? Seems everyone lost it in the past hour?

  • Luc_Seguin
    Luc Seguin (@Luc_Seguin) reported

    @Videotron24_7 @Videotron perhaps you should make an announcement about your full outage so that people can be advised about what is happening and perhaps an ETA on a fix as well.

  • LeannaJoslin
    Leanna Joslin (@LeannaJoslin) reported

    @Videotron24_7 Good morning - is Videotron experiencing internet service issues this morning? We have no service in the Wendover area - was functioning fine until about 20 minutes ago. Thanks!

  • saybwee
    Bwee!? (@saybwee) reported

    @Videotron Internet is down!

  • JeanLoupLeRoux
    Jean Loup P. G. Le Roux « JLLR » (@JeanLoupLeRoux) reported

    NSO Group's Pegasus spyware reported active on @Videotron @Videotron24_7 network by @citizenlab (Operator Kingdom) Need help to identify/disrupt potentially illegal #surveillance operations? #quebec #videotron #privacy #zeroday #legaltech #canada #quebecor #illegal #telcos

  • Xiaozhuli
    Juliette Giannesini (@Xiaozhuli) reported

    @orange_pekoe @Rogers #Videotron is fine with my cell. Running out of battery but that's another issue!

  • TheSavvyJ
    JJ (@TheSavvyJ) reported

    Why do I never receive any of the emergency alerts on my phone @Videotron @Videotron24_7

  • JoshTaylorCross
    Josh Cross (@JoshTaylorCross) reported

    @MRT1N_ @ECCCWeatherON @Videotron Same here! @Videotron please fix this! I’d like to know if a tornado is occurring in my area!

  • BrianLevineLogx
    Brian Levine (@BrianLevineLogx) reported

    @cogecohelps @cduvall4homes they are soooo bad...who wants to wait so long...don't they understand they are the worst by far compared to any other , bell, telus, rogers, videotron, no one is as bad as cogeco...if you could ever get you calls answered you could cancel, but you cant even cancel...ashamed.

  • BrianLevineLogx
    Brian Levine (@BrianLevineLogx) reported

    @chimochimo they are soooo bad...who wants to wait so long...don't they understand they are the worst by far compared to any other , bell, telus, rogers, videotron, no one is as bad as cogeco...if you could ever get you calls answered you could cancel, but you cant even cancel...ashamed.

  • AlloccaMirella
    Lipstick & Heels (@AlloccaMirella) reported

    @O_Town_Dan @Videotron24_7 I will be getting unlimited internet so that doesn’t matter. I’ve been with Videotron for years too, but lately, their wifi sucks.

  • CashMooo
    Empress Moo (@CashMooo) reported

    @FPVaughanIII @GtoPmd @Bell_Support Omg you're with bell? I dumped their shitty ass months ago and even then the client service was arrogant. I switched to their biggest competitor videotron.

  • GadSaad
    Gad Saad (@GadSaad) reported

    Hey @Videotron, fix this error and make things right with me.

  • maxblock
    Max Block (@maxblock) reported

    @Bell_Support Bell keep harassing me. They call me every night after 8pm to pay them a service I don’t longer have. Even @Videotron told me they cancel my services with them when I moved. I don’t even have the bell equipment anymore. The @OPC_Quebec can do something about it?

  • windfallapples
    windfall.apples (@windfallapples) reported

    The best part about @Videotron customer service calls is learning exactly how little information their internal systems can offer their own representatives after they try and charge you extra money to clean up a mess they created themselves. This is not how to use computers. -_-