Is Vidéotron having an outage?

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

 No problems detected at Vidéotron

Vidéotron problems in the last 24 hours

Vidéotron Outage Chart

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

  • Internet (72.37%)
  • TV (10.53%)
  • Phone (9.21%)
  • Total Blackout (3.95%)
  • Wi-fi (2.63%)
  • E-mail (1.32%)

Vidéotron Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • mavtvcanada
    @MAVTVCanada (@mavtvcanada) reported

    @Scanman73 @Rogers We meet with them again next week!!! In the interim please keep calling them to know you want the service! It works. Videotron was launched because a fan coordinated a petition with 6000 signatures.

  • Silversnack
    Nick (@Silversnack) reported

    @CraveCanada Please give me back my on the go access I had as a Videotron customer.

  • mudbunny74
    Marcel Beaudoin (@mudbunny74) reported

    @Videotron Turns out it was just an overnight issue. A suggestion though. In the Videotron Mobile app, have something similar to Hydro-Quebec, which indicates known/planned outages.

  • JefferyThomas
    Jeffery A Thomas (@JefferyThomas) reported

    Do not allow the repair guys from #sc360 into your home. One walked off with one of my PVRs 2 years ago and never reported the return to @videotron.

  • abt0n
    Anton Gladki (@abt0n) reported

    @VMCcare @Virgin never mind it wasn't your fault for the internet, apparently the infrastructure in my neighborhood is to old to handle good internet and fiber is no where near :( Sorry about angry rant :( I guess @Videotron is my only option :) still thinking about @FamilyFizz

  • gosselin_jgpe
    Eric Gosselin (@gosselin_jgpe) reported

    Very disappointed with @Videotron wireless customer services. Feels like there is always a hidden agenda with them. I guess it is time to try another service provider.

  • JPP101578
    JPP (@JPP101578) reported

    Hey @Bell_Support get your shit together and fix the @AppleSupport issue. I pay lots@of money each month for your sub par internet. At least make sure it works when I need it. Couldn’t rent a movie with the kids tonight. They were super upset. Maybe @Videotron wants my business

  • LizzLightweight
    Lizz Lebrun (@LizzLightweight) reported

    @Videotron Going to be calling in a moment to see if a rep can help, thank you for reaching out.

  • bikeviewca
    BikeView.CA (@bikeviewca) reported

    I had to call @Videotron to fix an issue and you know what!!!! It was fixed quickly - thanks

  • Barrett_Photo
    Barrett Photography (@Barrett_Photo) reported

    @Videotron24_7 Black Friday mix ups... Nothing but disappointment and miscommunication. The disconnect between Head Office and Franchises is unacceptable. Videotron customer service head office Rated 0.

  • ipcountry (@ipcountry) reported

    The Internet Service Provider "VIDEOTRON - Videotron Telecom Ltee" (AS5769) is located in Canada and has been created the 1995-10-12 by ARIN.

  • Darth_Crow
    Michael Bisanti (@Darth_Crow) reported

    You'd think with what I'm paying Videotron each month, I could get an evening of tv with a clear signal. Too much to ask, I guess.

  • MontrealLFC
    Montreallez allez allez 🇮🇱 (@MontrealLFC) reported

    So, the @bell just lost a customer of 15 years due to crappy customer service. @videotron was able to match one service and improve upon two others, AND save me 40%.

  • MontrealLFC
    Montreallez allez allez 🇮🇱 (@MontrealLFC) reported

    @tvaddonsco @NovaScotiaRasta @Bell @Videotron @TekSavvyBuzz @EBOX_CA Won’t help for cable and landline though. Thx.

  • MontrealLFC
    Montreallez allez allez 🇮🇱 (@MontrealLFC) reported

    The beauty of @bell. They will offer a new customer off the street a better deal than what their loyalty department can offer a customer of 15 years. Pathetic. Well, guess we'll move over to @Videotron

  • OliverAnthony_
    Oliver Anthony (@OliverAnthony_) reported

    just got hung up on by a @Videotron customer service rep... after he was super rude for the entire call never had this problem with a service provider before

  • nain_o_meter
    NSN (@nain_o_meter) reported

    @Videotron Hello, Still not working. I can see I pressed 9 on my dialer. Thanks,

  • N1ckFL1x
    🎮Nick Flix🇬🇷 (@N1ckFL1x) reported

    @RDSca fix your fkn hockey feed you cant watch the fkn game on rds @Videotron

  • jfmezei
    Jean-François Mezei (@jfmezei) reported

    @fanCRTCProfling @BenKlass Looking at their coverage map, that service appears to be limited to Videotron native deployments, not the shared network with Rogers. And 3mbps at 10gbs likely better than what Bell offers if it offers anything in those regions.

  • PsychEyeball
    Psychedelic Eyeball (@PsychEyeball) reported

    My personal life hack advice: don’t use Videotron as a mobile carrier. The network sure loves to sink to 14k baud Internet speed at times. Either I go back to Koodo or try my luck with Rogers since I have cheaper prices due to my hospital worker privileges.

  • ladygrey30
    Carol Ibbotson (@ladygrey30) reported

    @steelershockey The videotron needs updating.. Showing #50 for Neiley 😂😂 doesn't take much to confuse me & that doesn't help! 🙊

  • anastasia_smol
    Anastasia Smolentseva, MComm (@anastasia_smol) reported

    @vexedalex @Videotron Gawd, arent we lucky to have these problems :)

  • cryptoden
    Johnathon I. Kozlovsky 🇨🇦 (@cryptoden) reported

    Y'all let @fizz_ca know they aren't ready to be out've BETA. Their Twitter support team tells me to use the chat on the site, yet their site is so broken the chat doesn't show up. cc: @Videotron

  • GabrielCartier
    Gabriel Cartier (@GabrielCartier) reported

    @_alexcrowe_ @Videotron Their support is horrible.. so is their new service. Never seen this. 2 weeks that I'm being told contradicting stuff, all I want is to pay extra and they won't let me. Way to do business...

  • ShaunOttawa
    Shaun (@ShaunOttawa) reported

    @BikeyKnit @frpaul1 @ladybugspicnic @bikeviewca @FBorgal @CBCOttawa @Videotron As long as the Internet isn't down!

  • arturo50001
    arturo50001 (@arturo50001) reported

    @Videotron Okay thanks. I was only on 3G if I’m not mistaken (in an office building). I hope if there was ever a need to get messages out to phones that this wouldn’t be an issue.

  • FoxRoxB
    RoxyB (@FoxRoxB) reported

    @GlobalTV The Global TV feed has been awful on Videotron for the last few days. Not sure if it's only a Global Montreal thing. Might want to check into that.

  • kazeemobajimi
    Obajimi olumide K (@kazeemobajimi) reported

    @Videotron24_7 videotron network did not register on my phone again after it went off couple of hours back.

  • Jepoysenpai
    Jeff Collin Castillo (@Jepoysenpai) reported

    @Videotron I reset my pc and modem and it's back, Thank you. I thought your website is down.

  • Jepoysenpai
    Jeff Collin Castillo (@Jepoysenpai) reported

    @SicilianoChrist @Videotron Same. Tried google, microsoft edge and incognito still won't load. In my phone, no problem but in pc i can't. Earlier works perfectly fine. After i got ny phone plan lmao it's not loading

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    @Pagmenzies They seem to be telling us to pay to put a type of Videotron Illico VoD service. Or a Shaw VoD service on top of it all.

  • SicilianoChrist
    ChristianoSiciliano (@SicilianoChrist) reported

    @Videotron @Jepoysenpai having the same issue, won't open on 3 different browsers.

  • fagstein
    Steve Faguy (@fagstein) reported

    Complaints are up among every major service provider (including 360% at Cogeco). Top complaints: Bell: 41.6% Rogers: 15.9% Telus: 10.1% Shaw: 8.4% Videotron: 5.2% Cogeco: 3.8% Xplornet: 2.6% Comwave: 2.1%

  • DrachKin
    DrachKin (@DrachKin) reported

    @fagstein Videotron have the option of adding QUB in a Condition Of Licence , which I think is more likely than making QUB a licensed audio programming service but they do have this option as well. In any case , they will have to make a request to the CRTC.

  • alikaautran
    alika autran (@alikaautran) reported

    @Videotron my mother’s cellphone number is 514.694.4918 Thank you for dealing with this. You should have a talk with the person we had to deal with. He was extremely rude and showed zero compassion.

  • ldeichel
    Leonard Eichel (@ldeichel) reported

    @gregobr @pandersen @BAICanada I guess we can do things better than Toronto - Montreal has 44 out of 68 stations with LTE service, part of a multi-year project funded by Bell, Rogers, Telus & Videotron. Expected to have all 68 stations connected by 2020.

  • aribeaucan
    Arianne Beauregard (@aribeaucan) reported

    @WanderlustReads Centre videotron: CAR TON BRAS... Cast: Wtf is going on..

  • vladcatrinescu
    Vlad Catrinescu (@vladcatrinescu) reported

    @Videotron Spent 1h already with your agents over the phone , none of them know how to activate it and your app is down. Your support person also changed the password to my Customer Center and it's blocked out

  • vladcatrinescu
    Vlad Catrinescu (@vladcatrinescu) reported

    @Videotron Your support was not able to do it , and refused to reimburse me fees because of roaming due to your agent's fault. Your app also doesn't work outside business hours

  • RicoSuaveMtl
    Enrico (@RicoSuaveMtl) reported

    @Videotron @Videotron24_7 phone / internet/ tv some stations don’t work. Tech came today and 3 times last 6 months for the SAME problems.Tonight tv stations don’t work AGAIN!! So tomorrow I gotta call for the 5 time this year for the same god dam problem. Service/produit=💩

    Snaggletooth Gang (@LILORENJUN) reported

    ************* videotron ad whispering in my damn ear

  • TruMalik
    March's Very Own (@TruMalik) reported

    @reasonjp Damn I thought it was something fancy like Video Trailer or Videotron lol

  • _alexcrowe_
    Alex Crowe (@_alexcrowe_) reported

    @GabrielCartier @Videotron C'mon @Videotron is not so bad :) Was with them for 2 years and had no problems :)

  • desipaaji
    Desi Swag (@desipaaji) reported

    @TELUSsupport @Videotron What plans you have for Home Internet and Mobility, I have been stuck with @Bell for last 4 years and it's just horrible experience on top of no customer retention and customer satisfaction #Lame #SayNotoBell

  • Hurricanes6543
    Ronnyclutch2 (@Hurricanes6543) reported

    @Bell_Support @Rogers @Bell @Videotron @ottawasuncom @CBCOttawa @Bullying_org Hope Bell recognizes mistreating of my elderly parents is unacceptable & when we cancel services they cooperate with no penalties, its unfortunate bullying of Seniors still takes place..#ProofEmails #BORDERLINEFRAUD

  • ShmeegleSawce
    Shmeegle (@ShmeegleSawce) reported

    @Videotron pretty rediculous. Got transferred to Customer Loyalty waited 35 minutes on hold only to get the line hung up. Been trying to contact someone for the last hour. Great loyalty!

  • GabrielCartier
    Gabriel Cartier (@GabrielCartier) reported

    Recently made the jump to #FizzMobile #Fizz without knowing that it was from @Videotron . After, I wasn't expecting much, but I was still impressed. No support at all, website is all broken, unreachable.... This is just @Videotron, dont be fooled!

  • Videotron
    Videotron (@Videotron) reported

    @mikelabelle5577 Good evening. There is a delay of 3 to 5 working days for Videotron to receive the payment. After this delay, the billing informations on your customer center page will be up to date. -cr

  • ShayneKircoff
    Shanusz Kircoff (@ShayneKircoff) reported

    @KatLink Bell sucks but we have such few options here.and videotron isnt much better.

  • donfazool
    El Capitan 🔴🥦 (@donfazool) reported

    @R_Ring1 @RogersHelps Videotron for phones in ON, really good deals. Teksavvy for internet (they have a free modem promotion on now with their 75mbit service)

  • stephooooooooo
    dijon_drinker_123 (@stephooooooooo) reported

    internet connections are just dandy when you have roomies but i rlly don't think videotron has the ******* right to charge me $80 a month for my single person consumption of this slow ass internet tbh

  • YanikHardy
    Yanik Hardy (@YanikHardy) reported

    @Videotron Too bad, merci!

  • AlbertDSergeC1
    AlbertD (@AlbertDSergeC1) reported

    @ryanbrohman @Bell Don’t know about Ontario, but in Québec, Videotron offers solid service and support. Don’t know how Bell stays in business (pun intended).

  • Oly64_
    OG (@Oly64_) reported

    When you do that one tweet that help solving a problem.. Thank you @Videotron ! Normaly, I should get my new phone tommorow :) Lets hope we will not get to 12 days.. 11 is enough lol.

  • theitman16
    Tim Heitman (@theitman16) reported

    @freedomsupport Thank you for the generic canned response. But if I stay tuned Christmas will pass and my daughter and myself will be with another provider. Is any Canadian cell company going to provide this service! @TELUS @Bell @Rogers @koodo @Videotron

  • ddaversa
    Dario D'Aversa (@ddaversa) reported

    @superpico @CraveTVHelp @Videotron @Videotron24_7 This is why I dislike Bell Media & Crave altogether. They're such jerks towards people, and then Bell wonders why I shut them down every time they ring my door to try and convert me. Treat people nicely, and maybe we'll start to respect you as a company.

  • averyrueb
    Avery Rueb (@averyrueb) reported

    @Videotron24_7 I signed up to use my phone in India but it is not working. I also can't sign on to your Videotron chat on my browser.

  • LeafsBeerGuy
    IceCold (@LeafsBeerGuy) reported

    @Videotron We cannot watch @NFLCanada or @NHL hockey. That is terrible channel selection when @Bell @Rogers and @cogeco all offer it.

  • Fearless_Freep5
    ن Peter Arzenshek ن (@Fearless_Freep5) reported

    "Bell only seems to have this problem with Videotron. Rogers, Shaw, Telus, Cogeco and others have successfully reached deals with them."

  • phy
    Joshua Chalifour (@phy) reported

    After a customer service call w/ @Videotron today, I'm reminded why I switched to their phone & Internet service. Every interaction, they go out of their way to help & be respectful. Other companies ought to study their customer service.