Vidéotron Outage

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

 No problems detected at Vidéotron

Vidéotron problems in the last 24 hours

Vidéotron Outage Chart

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(80.00%)
TV
(6.67%)
Phone
(5.00%)
E-mail
(3.33%)
Total Blackout
(3.33%)
Wi-fi
(1.67%)

Vidéotron Outage Map

The most recent outage reports and issues originated from Montréal, Ottawa, Sherbrooke, Mississauga, Longueuil, Laval, Pointe-Claire, Granby, Toronto, Repentigny, Marieville, Delson, Val-David, La Prairie and Québec.

Montréal Internet
Ottawa Phone
Montréal Internet
Montréal E-mail
Sherbrooke Internet
Mississauga Internet

Vidéotron Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • Luigi514 LuiDarkSide (@Luigi514) reported

    @impactmontreal @Videotron @TomasTatar90 for coming to another shit show

  • arcsvibe Sam A (@arcsvibe) reported

    @impactmontreal @Videotron The fans for watching this crap

  • colbeta_ Lambert (@colbeta_) reported

    Virtually no reliable data connection in the downtown tunnel and around St Laurent on the #ottLRT with @Videotron. Although when Videotron network is unavailable, my phone switches to @TELUS, I couldn't get data connection ...

  • ShiNofu_ Shin Seikatsu [ShiNofu] (@ShiNofu_) reported

    @Videotron That definitely really sucks and it makes no sense. Many countries all around the world makes it possible.

  • biancatropiano1 biancatropiano (@biancatropiano1) reported

    @Livehardbeepic @Bell @Videotron The rude customer service, incorrect information and neglecting to comply with their own policies and procedures is what drives me mad! They are the absolute WORST

  • Milnoc François Caron 🇨🇦 (@Milnoc) reported

    @fanCRTCProfling @Videotron No, the phone doesn't seem to support it. I suspect it's a difference between the EU model and the non-EU model of the phone. I don't know what it is exactly. I'll have to do more research on this later. No biggie. I can live without VoLTE.

  • Milnoc François Caron 🇨🇦 (@Milnoc) reported

    @fanCRTCProfling @Videotron Receiving messages was not a problem. Those messages arrive via your regular phone number. Sending messages however requires a special phone number to work properly, and I must have screwed that up after I had found the hidden Info menu while trying to activate VoLTE.

  • Milnoc François Caron 🇨🇦 (@Milnoc) reported

    The text messages on my phone finally work now! It turns out the SMSC number was screwed up. @videotron, please note that your SMSC number *must* include "+1" at the beginning otherwise it won't work. Make sure you include that info when you give the number to a customer.

  • amusabeh abdul (@amusabeh) reported

    @Videotron Hi I am having a problem with your customer satisfaction services supervisor, and I want to make complain of him But he doesn’t want to give anyone else to speak to him He says IAM The Supervisor and u can not reach any body else after me. Please advice me

  • biancatropiano1 biancatropiano (@biancatropiano1) reported

    @_ThaNerd_ @Bell @Videotron In my experience, I will take @Videotron any day over @bell I got my family to cancel their 7 accounts with bell and switch to @Videotron and we’ve all been THRILLED.

  • biancatropiano1 biancatropiano (@biancatropiano1) reported

    Anybody with @Bell who is known to be the company with THE worst customer service, and whom is fed up should really switch to @Videotron I have a better package and I’m paying much less. And guess what MY SERVICES WORK.

  • biancatropiano1 biancatropiano (@biancatropiano1) reported

    Anybody with @Bell should seriously consider switching over to @Videotron .. I’ve been with them for THREE month and their service has been EXCEPTIONAL. Their new helix is also incredible 🙌🏽

  • MSzirmay Michael Szirmay (@MSzirmay) reported

    @CNN You should let the public know how @Videotron, they just take money but offer 0 service.

  • EricJVargasMD Eric J. Vargas M.D. ABOM (@EricJVargasMD) reported

    @valerie_heron @koodo @Videotron @koodo is horrible. I would just switch to @Videotron right away. Unacceptable business model

  • s4shmoney Safalicious (@s4shmoney) reported

    wtf is videotron

  • valerie_heron Valérie Heron, MD (@valerie_heron) reported

    .@koodo, I've scheduled 5 calls to discuss a billing error, but no one is calling back. As a customer of 10 yrs, I find this service unacceptable. Seriously considering @Videotron. They have better prices and friendly humans who actually answer the phone!

  • elsworthanthony Elsworth Anthony (@elsworthanthony) reported

    @Bell your company has the worst customer service ever. You always have to make things so complicated, long live @Videotron !

  • nellyHXO Nil (@nellyHXO) reported

    @Videotron is really one of the worse companies. I'm gonna buy out my contract and cancel. This is horrible.

  • OzziesPOV Ozzie E. (@OzziesPOV) reported

    Although @Videotron has friendly & efficient customer service, they are way too slow. Over an hour to set up TV channels is ridiculous

  • nellyHXO Nil (@nellyHXO) reported

    @Videotron I got in touch after 1:45 of wait and he rushed me saying he can't help and hung up.

  • tinydsouz Alana (@tinydsouz) reported

    @Videotron Thank you, I finally got through after an hour and was able to cancel my service.

  • megano_xx m (@megano_xx) reported

    @Videotron how in the SWEET **** have we been on hold for an hour

  • tinydsouz Alana (@tinydsouz) reported

    @Videotron @hbshmoe I don’t use it either and have called to ask them to remove it and they still charge me, they also charge me $15 extra each month for unlimited internet that I never asked for. I’ve tried to cancel 3 times but it’s over a 45 minute wait each time! 😭

  • hbshmoe hbshmoe (@hbshmoe) reported

    @Videotron Somewhat misleading to add the charge under one name the credit with a different. Also, if it is a free service why is it billed at all......

  • JasmineDyed Jasmine Ip (@JasmineDyed) reported

    Me and two of my sisters triple tag teamed a Videotron customer agent poor thing but wtf

  • RichMous Richard Mousseau (@RichMous) reported

    @BWildeGlobal Yeah I know...yet, that's the problem. Unless I find it free somewhere....clearly Videotron doesn't have that. I hvae no problem buying a package...just don't know what package to buy. Not easy with Big10. Much easier elsewhere.

  • ShepCommandr Ian (@ShepCommandr) reported

    @Marcusius1973 lol No Videotron here, and it's cell service. I can get Telus, Bell, Rogers... or smaller joke providers that just lease towers from the big 3 and have almost no coverage outside of the GTA... Rogers, I'd get a bundle discount with my internet.

  • Oh_Womyn Ruchika (@Oh_Womyn) reported

    @Videotron Hello and thank you for this reply, which I am only reading now. Have sorted out issue with Satisfaction Dept (Sam). Customer service was, I would like to add, not terribly helpful. Anyway, with re-negotiated contract - that I can afford - am happy to close this convo.

  • Videotron Videotron (@Videotron) reported

    @radufour 1/2 Hi Rob! This usually indicates that there is something in your account that the Customer Center does not recognize. For instance this can happen if you had a special promotion when you first acquired the phone or have a plan that Videotron doesn't offer anymore.

  • MontrealLFC Montreallez allez allez 🇮🇱 (@MontrealLFC) reported

    @impactmontreal @Videotron Should go to @ThatGr8VoiceGuy. He was ready to ring that @1642Montreal bell. The rest of the team was not ready to do a damn thing.

  • deena7202 Deena L. 🖖❤☀️🌈🦸‍♀️ (@deena7202) reported

    @Jazzahni @Videotron They didn't see the cable apparently. Now it's 60$ to fix it. And since they offered to do it themselves, which of course doesn't work, since the cable belongs to videotron, they won't pay the fee for sure. So my 3500 door is now 3570.

  • MomosMnet Carl G. (@MomosMnet) reported

    @Videotron Yes and the only thing I got was "Seems fine on our end so do a speed test on the modem directly" said test doesn't work 'cause I don't have any internet if I plug directly into the modem obviously. Now it's mostly back to normal, but the speed is still not quite where it should

  • MomosMnet Carl G. (@MomosMnet) reported

    Never had any problems with my download and upload speed until I moved to my current place in Montreal. Now after having internet cutting for a few seconds randomly, I'm experiencing major slowdowns in download and upload. I sure hope @Videotron isn't screwing me up :)

  • CarttCa Cartt.ca (@CarttCa) reported

    @segacs @fagstein @Videotron Definitely could be true. If you're a long time customer, you may be on a grandfathered, older, cheaper package that they no longer offer.

  • segacs segacs (@segacs) reported

    @fagstein @CarttCa #Helix by @Videotron seems really disappointing at first glance. Far higher prices than Illico for the same service and lineup. Plus the need to purchase hundreds of dollars of new equipment. Voice command feature useless if you already have Google Home.

  • selektor420 Selektor (@selektor420) reported

    @Videotron @tinydsouz no one is answering or it just gives busy signal if there is a major problem, you have to post it

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Same w/ Videotron, Rogers & Shaw voice remotes. Shaw already stated peoples recordings would be used to enhance the product. Same thing. @PrivacyPrivee said no privacy issues, the #CRTC drooled over data monetization for the ad industry. Start looking at home.

  • majeriisli Andrea (@majeriisli) reported

    @BexvanKoot Here in Montreal if you have Videotron (Provider) they still have analog channels on the same wires. As there is not enough bandwidth, they compress the crap out of the digital channels, hence the blockyness

  • AdamHatesAll Adam S. (@AdamHatesAll) reported

    @Bonoo98 @ChronicKanuck Guys just angry and not helping, had same issues with Bell, never got any results with them and their rhetoric was bs, imo I think they throttle though they deny it. Switched to Videotron not complaining anymore.

  • lunalovesbirds Luna Graysen (@lunalovesbirds) reported

    @Videotron I am on the 400mbps down home internet plan. I was wondering if I could upgrade/pay more for additional upload bandwidth. I am currently getting around 38mbps up but I'd like something more in the neighbourhood of 100mbps. Thanks!

  • HolleringsUK Hollerings (@HolleringsUK) reported

    @Fabrice_Briatte @Videotron No problem Fabrice!!👍🏽

  • PrincessEmmy_01 Princess Emmy (@PrincessEmmy_01) reported

    @Videotron My family has Videotron. My mom called, our service is in her name. And the guy said that they no longer provide the Comedy Network

  • Milnoc François Caron 🇨🇦 (@Milnoc) reported

    @Videotron Doesn't work with the towers at home. Maybe it'll work downtown.

  • gordo42 Gordon Engel (@gordo42) reported

    @cogecohelps Of course I have access to it's live service. I pay for the channel on my TV. But the following cable and internet providers don't share your perspective; bell, Rogers, Telus, Shaw, access, Eastlink, cable cable, Westman, Videotron, TCC, WTC, vianet, execulink.... Half the list!

  • browncoat Mike (@browncoat) reported

    @Videotron 2/2 For example, in the UK, this wording is included in contracts: “If the download speeds fall below our minimum download speed guarantee for three consecutive days (continuously or intermittently) and we’re unable to fix the problem within 30 days, you may be able to leave your

  • vladcatrinescu Vlad Catrinescu (@vladcatrinescu) reported

    @Videotron Still not working ....

  • kitanosammy Sammy Fox (@kitanosammy) reported

    @Videotron I can't use tech support chat because I don't have an account with videotron. It's a phone that a friend gave to me.

  • SaculSacul Sacul (@SaculSacul) reported

    @Videotron Please help. I keep requesting that my language of operation be English but it's not being changed. Statements & communications are in English. My voicemail remains in French!! Acct 766781230012 - Wireless Only. I don't want to call 611 anymore!

  • Kinhdrakk Benjamin Archambault (@Kinhdrakk) reported

    @Bonoo98 @ChronicKanuck Nop I'm with you on this one... I had 300 mb/s with Bell was able to reach 350 on speed test... Took the 1.5 never reach 260mb/s...so back with videotron!

  • polwill3x Bill W (@polwill3x) reported

    @Videotron Again had some issues regarding my Mom's account that was supposed to have been closed. All was taken care of by Customer Service Rep Eric. Awesome people working at Vidéotron as always.

  • CarmNeely8 Carm (@CarmNeely8) reported

    @mitchlafon @Bell @Bell_Support @Videotron I recommend the switch,Mitch. Customer service is way better,and they are way more flexible price wise. Billing takes a bachelor in science to understand,but everything else crushes Bell.

  • bikeviewca BikeView.CA (@bikeviewca) reported

    @auxonic I have 5 phones on @Videotron - each line gets $15 off. I have 10, 8, 6, 6, 4gb. Top two have full US support. $215

  • fisha697 Matt Fish (@fisha697) reported

    Horrible customer service at @Bell Technician doesn’t show up to a scheduled appointment and their LOYALTY department blames it on the client. Can’t even say I’m surprised with this level of service from @Bell... Might be time to make the switch to @Videotron

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @jfmezei I find it all a take on the videotron unlimited music stupidity. The know slow as hell throttled speeds will cause certain applications and functions to not work at all. In effect they are deciding what you can or can't do. No diff..

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    2/2 #CRTC thus directs: 1) SSI Micro to refile pretending never to have seen Cablevision & Videotrons replies. 2) Videotron to refile a new final reply following SSI's new intervention pretending never to have seen Videotrons 1st final reply. 2nd final replies are to be final🤪

  • abdelsayed_m Monica Abdelsayed (@abdelsayed_m) reported

    @Videotron by far, WORST customer service ever!

  • jeune_elan it me (@jeune_elan) reported

    Videotron clerk 6 months ago : sorry I know your phone refuses to stay plugged in to charge but tough shit just wait til ur contract is over Different clerk today : not only will I bump up the end of the contract so u can get a new phone 4 free today, Ill also repair yr old one

  • iWantMystique 🔞♥️Mistress Mystique 💋🇭🇹 Vancouver Sept 8-14 (@iWantMystique) reported from Toronto, Ontario

    I have a Videotron’s rep stuttering over the phone and the ***** in me is enjoying flustering him so much but damn... what a collection of imcompetent fools. Wtt is their recruiting criteria

  • jeune_elan it me (@jeune_elan) reported

    1- have breakfast 2- start laundry 3- do dishes 4- do a broom 5- hang laundry 6- go to videotron and the asian grocery (craving dumplings)

  • badbadnotgud brittany (@badbadnotgud) reported

    @baileynixon_ videotron!!!! i have 9gbs of data for 60$ a month LOOOL u can negotiate the shit out of them