Vidéotron service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (70%)
• Wi-fi (13%)
• TV (8%)
• Total Blackout (5%)
• E-mail (3%)
• Phone (2%)

Live Outage Map

The most recent Vidéotron outage reports came from the following cities: Montréal, Ottawa, Sherbrooke, Vaudreuil-Dorion, Gatineau, Toronto, Québec, Longueuil, Clarence-Rockland, Laval, and Kirkland.

City	Problem Type	Report Time
Montréal	Wi-fi	22 hours ago
Ottawa	Internet	1 day ago
Montréal	Internet	1 day ago
Montréal	Internet	1 day ago
Montréal	Internet	1 day ago
Montréal	Internet	2 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Zohar Bat Sarah 🇨🇦🇮🇱 (@Melinster) reported 6 minutes ago

  Anyone else unable to use their phone on @Videotron today? Getting a "not registered on network message". Installed their new Sim card, still not working.

• 
  Colin Wilson (@Wilson13Ca) reported 8 minutes ago

  @cd_lmh @psac_afpc Why would u want the same ******* u can't stand dealing with when u call Rogers/bell/Videotron etc..... To now be the ******* you have to deal with when ur trying to get ur passport or deal with taxes etc

• 
  Tina (@curious6720) reported 8 minutes ago

  No internet #videotron Down since 7:00 p.m.

• 
  Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 13 minutes ago

  @FreedomMobile @Videotron @Quebecor All im doing is trying to make you a better company but you seem to not give a **** about that and that fact is incredibly demoralizing when I care more about you than you do. I **** you not.

• 
  CEOofEva (@CE00fEva) reported 14 minutes ago

  @Zontar_Dow These surveys assume the entire population was watching TV. It's an outdated metric from the 20th century. They should use the data from service providers...I used to work for Videotron 12 years ago. They could get those real numbers back then if they wanted to...

• 
  Matt Ess (@cdnpoliticojnky) reported 15 minutes ago

  @JaredDapena Not sure if they’re out east, but I switched to videotron years ago. With their bring your own device rate it’s much cheaper and way better service than all the big 3

• 
  Steve Faguy (@fagstein) reported 21 minutes ago

  4. Allowing vertical integration: The cable companies bought the TV networks, and the CRTC thought this would help give them bigger pockets. Bell bought CTV (and later V/Noovo), Shaw bought Global, Rogers bought Citytv, Videotron bought TVA. But it didn't help the balance sheet.

• 
  Amelie Leah (@melievisuals) reported 26 minutes ago

  @GagnSbastien I live in Montreal.. called Vidéotron and they have an outage in my area. Could take 3-4hrs to repair.. it wasn't even declared before I called 😫

• 
  Morin (@MorinLoL1) reported 27 minutes ago

  @drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.

• 
  Jj89 (@Jj8990313510) reported 28 minutes ago

  @Videotron I am beyond frustrated. I work from home and the Internet cuts every 5-10 mins it’s been a solid 2 hours I am not able to work. It’s very infuriating when you can’t even work because the wifi keeps going down.

• 
  ⭐️Marigaka⭐️|| 🎂BIRTHDAY MONTH 🎂 (@Marigakaa) reported 30 minutes ago

  @DaxerAivi It actually finish downloading during the night😭 Bro Vidéotron SUCKS

• 
  TekSavvy Assistance (@TekSavvyCSR) reported 30 minutes ago

  @somecanuckchick @Videotron So sorry to hear this! Please send us a DM with your account info and we'll see how we can help. - JL

• 
  Chris (@Silverxx27) reported 32 minutes ago

  @FreedomMobile Get your internet services working constantly down for long periods wont be sticking with you guys this is a joke since videotron buy freedom hello big boy companies again

• 
  Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 35 minutes ago

  @FreedomMobile @Videotron @Quebecor I’m leaving this house in 2 days so at this point what’s the point? I told u about this 3 days ago & ur only now taking interest. Plus I dm’d u like told me to & u STILL haven’t replied. Why don’t YOU take my issue to them instead me explainng the same thing over & over 2 20 ppl

• 
  Commissioner Miner (@fanCRTCProfling) reported 39 minutes ago

  There are still no #CRTC outage reports from the ice storm that knocked comm's out for: -Videotron -Rogers -Freedom (which also negated French service during the outage) -Flanker brands -Resellers/wholesalers (Storm Internet aside)

• 
  Toth (@FakeNews10164) reported 42 minutes ago

  This famous network recruits or makes psychological harassment to their target! With old intercom systems that use the ELF of the electrical networks of their home! @Videotron @tvanouvelles JE enquête !!!! —->>>ZENITH

• 
  Brandon Caron (@b2caron) reported 43 minutes ago

  @FreedomMobile will Freedom's home network be expanded with Videotron's Quebec network? I don't want to be roaming when I go to Montreal anymore 😢

• 
  DownHooligan (@DownHooligan) reported 44 minutes ago

  @mchkzn Videotron is garbage. Bell all the way. I get coverage in areas where nobody does and 5G speeds in Ottawa are 500 download.

• 
  François (@F__Peladeau) reported 46 minutes ago

  My internet provider is pissing me off. Tomorrow is D day. Either they fix it permanently or I switch to Bell. @Videotron @Bell

• 
  Sharon Daniel ©️🎭 (@sharondaniel91) reported 46 minutes ago

  Ok so this is what we have to deal with here . The big 3 -Ts we have. Thanks to our CRTC. We are F*cked why because where are you going to go . Each of those companies now’s this . The Canadian customer can’t go any where really . As don’t now who own who anymore . The beautiful monopoly we have is crazy. They don’t late anyone in. BCE Inc. ├─ Bell Canada ├─ Bell Mobility ├─ Virgin Plus ├─ Lucky Mobile ├─ Northwestel ├─ Bell Media │ ├─ CTV │ ├─ CTV News │ ├─ BNN Bloomberg │ ├─ CP24 │ └─ Noovo —————————————————- Rogers Communications ├─ Rogers Wireless ├─ Rogers Internet ├─ Rogers TV ├─ Fido ├─ Chatr ├─ Shaw ├─ Sportsnet ├─ Citytv └─ 37.5% of Maple Leaf Sports & Entertainment ——————————————————- TELUS Corporation ├─ TELUS ├─ Koodo ├─ Public Mobile ├─ TELUS Health └─ TELUS Agriculture ——————————————————- Quebecor └─ Videotron ├─ Freedom Mobile ├─ Fizz └─ Videotron Internet/TV So don’t be fooled by the. New. CRTC .Saya start June 12 if I am not mistaken @grok please check it. The those monopolies companies can’t charge you for? Activation. Searching ore cancelation. Again we late grok fact check all

• 
  Marie-France Omananda Naomi CastroVelascoContreras (@NaomiCastroVCC) reported 47 minutes ago

  -Bell Canada, Telus, Videotron, other "service" providers... -... -Their employ"ees" unlawfully, to the point of criminal offence, stalk their companies customers, clients, mostly using male technicians... -The female emplo"yees" mostly work with them from the call centers. -...

• 
  ScorpioSymbol (@IvanMakesGames) reported 49 minutes ago

  The absolute worst thing about switching to @Videotron s newest internet/cable is that when your cable goes down now, so does your TV :( (It goes down a lot...)

• 
  James Somaeck (@somaeck) reported 49 minutes ago

  The greatest concern RE: #eSim is that #Videotron has been absolutely silent on it. The forums are filled with crisp responses - "Not available, but we'll pass it up along the chain". That's not good enough in my view. It's not cutting-edge; it's not customer-focused. 8/9

• 
  Cass (@cassieloves1013) reported 55 minutes ago

  @TimothyHansford @codedandunited They will never allow another team in Canada which is crap. The Videotron Center where the Remparts play is already NHL ready. No team. Hamilton? Nope. But they want to put another team in Atlanta or in Houston? Makes no sense.

• 
  iPro YT (@YtIpro57328) reported 55 minutes ago

  @Bell_Support AGAIN!! Bell has been down repeatedly in December alone. Down two weekends ago Down last weekend Down again Monday @videotron how's your service been lately?

• 
  issa (@issaibahim84) reported 57 minutes ago

  @Bell_Support hey bell we live in hull and this is the 3rd service interruption in 3 weeks. We pay 275$ a month for internet, cell, tv with bell we are now going to switch over to videotron worse internet but atleast they dont have vandalism issues every week

• 
  IDK (@SBHSNGL) reported 60 minutes ago

  @clogicca @Videotron You attitude is worst . If that is how you define civility we are in big trouble

• 
  J (@jesshabs) reported 60 minutes ago

  Is anyone else having issues with Videotron home internet? For a few days now I've been losing internet connection multiple times a day for 20-30 minutes at a time.. @Videotron

• 
  Fluxtrot (@fluxtrot) reported 60 minutes ago

  @Videotron Also, the clock is ticking... I will check in every three hours to see what you are actually doing. A non-reply to my DM - I will assume you have done NOTHING (or trying to call that one one guy in India that knows his ****.

• 
  Sean Lloyd (@SeanLloyd93) reported 1 hour ago

  @Videotron just moved and our internet works in one room.... Something needs to be done to fix wifi before we switch back to @Bell