Vidéotron Outage

@BenKlass @CompBureau @CRTCeng the thing is that "offer only in Quebec" because videotron is a bit cheaper so they have to "compete", so having this nation wide mean that a customer in Ontario or BC would have an option cheaper because Videotron is cheaper. (or they could just all raise prices)

@Videotron charged me $35 extra for a fee that was waived on my contract. Talked with customer service and the fee was fixed on their end but apparently I cannot see it on my end 🤔🤔🤔 does that not seem suspicious

@BarrySchwartzBW Yes same issue here with Videotron, can’t figure out why.

@MancreeperJude @Rackspace Fixed for us. I talked to Videotron support yesterday and they 1st line tech didn't have a clue but she talked to someone else and they were aware and said it would come back "sometime in the next few days...". It came back 2 or 3 hours ago for me.

@Videotron @SheilaB06891416 Totally ridiculous! we pay a lot for this service that you change with no alerts!

@Videotron @SheilaB06891416 That’s really not acceptable… changing channels on a whim to subscribing clients is not very customer friendly..l no notification?

@Videotron Is the setting I need available on iOS app or not? Please explain EXACTLY how I can check my billing notification preferences. Trying to solve a problem you created by stopping my paper billing…

Is there a @Videotron power outage ? No service for TV, internet and landline telephone not working.

@Videotron So I’m in your iOS app and can’t find notification options, there is no search. Help?

Anyone else experiencing problems with #videotron? @Videotron your offices are closed and the WIFI is down, my landline telephone is NOT working and my TV is not working. Can you update us with the problem? What is going on?

@Videotron Has anyone been falsely billed $1.75 for calling a taxi but you didn't use this service ?

@Videotron So - I pay my paper bills on time for 20+ years - you switch me to online billing (without my consent) and don’t email my invoice, and wonder why I miss payments? I’ve paid my current amount owing #YourMove. Don’t say call - you’re closed when I’m not working.

Update: Third call to @AcanacInc and they tell me the problem is with @Videotron . I check their Twitter feed and see very little activity pertaining to an outage. What’s going on?

@Rackspace I know it works for others so I'm wondering if you are having an issue with the Videotron ISP in Quebec right now or made DNS changes to your domains recently that may explain this?

@Videotron issues. English customer support?

@CNBC regular programming not receiving in Canada this morning - we are getting CNBC World feed. Can't watch regular programming. Videotron says it's not them. Can you help? Can't watch @SquawkCNBC. so sad.

I never hated @Videotron until now!

@Videotron For the chat is it customer service or technical support?

@Videotron helix contract is a TRAP not explained to customers BEFORE signing up. i thought this was illegal. can’t find mention of conditions on your website. it should be plain. receiving details in a pdf contract link afterwards is too late. complaint was sent to @CCTS_CPRST

@MarcMillerVM Of course it takes government money. Meanwhile Rogers is making the investment without govt money to bring the same to Six Nations. Hey Bell/Videotron what's your problem. Can't do anything without money from your friends?

@Videotron Message sent. @Rogers @RogersHelps Has no idea why my internet was suddenly cancelled. I'm on the phone with them right now for the fourth time and they don't know and have no solution. The saga continues...

@Videotron your site is down. My network is down.

@belong2superman @Videotron I just went down too. Site is down on my phone too. Perfect timing

@Videotron my helix is down, was told that it's a general outage. Any news when it'll be back ?????

@Videotron system down

@Videotron Help by figuring out what happened and addressing it, instead of only the people who speak up.

@Videotron Thank god my wifi is the only thing I get from you guys. Internet is down again smh.

@Videotron If you read my message you know that I did contact customer service and they can’t help me with that

@Videotron Hello, based on our last conversation the supervisor called me back and we agreed that there will be no charges of the Technition visit, to my surprise the charges were added and the customer service has no notes of this agreement on my file. This is very vexing

@IssaCheckmate @Videotron WTF @Videotron this is actually horrible. I’m so sorry you went through that. I’m definitely never going to go with their services and will make sure no one around me ever does either!