Vidéotron service status: outage reports and connection issues

Problems in the last 24 hours

The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (58%)
• Wi-fi (19%)
• TV (9%)
• Total Blackout (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Toronto, Sherbrooke, Clarence-Rockland, Ottawa, Saguenay, Gatineau, Lévis, Vaudreuil-Dorion, Rapide-Danseur, Laval, Mercier, L'Assomption, and Saint-Jérôme.

City	Problem Type	Report Time
Montréal	Internet	19 hours ago
Montréal	Internet	19 hours ago
Montréal	Internet	21 hours ago
Montréal	Internet	2 days ago
Montréal	Internet	7 days ago
Montréal	Internet	7 days ago

Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Commissioner Miner (@fanCRTCProfling) reported 2 minutes ago

  So Bell, Cogeco, Videotron and CNOC wanted a cartel where everyone must be paying CNOC members to wholesale internet at affordable rates. **** CNOC. For Bell Cogeco, Rogers & Videotron to push this, they sure as hell want protection from another bundle player. No denying that.

• 
  Toth (@FakeNews10164) reported 2 minutes ago

  I am the attraction of my neighbor who prostitutes me through the Irish mafia network! The statuette simply signaled the direction of the ***** @Videotron @tvanouvelles

• 
  Will (@Scrip_t3d) reported 3 minutes ago

  @Videotron Will you reset bonus monthly/yearly data? It would be unfair to have lost a good percentage of it due to internet being down.

• 
  Avanos 🇨🇦⚜️ (@Avanosss) reported 3 minutes ago

  @PapiDitzyHarpy @GinoHard_ The language barrier is a pretty weak argument! In Quebec, we’re practically all bilingual and the Montreal Canadiens don’t seem to have any problem! Yes, the market is small, but at least the Videotron Centre would be full for every game!

• 
  Hey it's MÏÇH€£€ (@miremi) reported 5 minutes ago

  I find it weird that people always post to an artists account "memories" of concerts from their nosebleed seats? Also, they are always of the "videotron" or whatever it's called and never at the ant-like figure on the stage. If you don't have "camera seats" take a hard pass.

• 
  Marc Brodeur (@BrodeurAZ) reported 6 minutes ago

  @N_A_Waller @HockeyScribe @AZadarski Pretty sure the Nordique’s issue was primarily le colisee. It was too small for the NHL. The new videotron centre is an NHL sized rink.

• 
  PeteyPoPetey (A user) 🇨🇦 #ReleaseTheNames (@peteypopetey) reported 8 minutes ago

  Freedom wasn't great for cell phones (lots of complaints online) but since Videotron bought them I expect things to be much better. We switched on phone to Freedom and so far, other than a bumpy setup(*), it's been great. *They put the wrong # in one of the account fields so RCS wouldn't work, couldn't explain how and couldn't fix it until we went two service tiers up. Also twice claimed they sent emails which somehow never arrived.

• 
  Rosemary Tiklé (@Rosemary_Tikle) reported 8 minutes ago

  @Videotron We still don’t have internet service in Kirkland. No one at Vidéotron is answering the call.

• 
  Event_201_Prophecy (@grcAffiliate) reported 10 minutes ago

  @Videotron YOUR APP DOESNT WORK YOUR APP DOESNT WORK!!!!!!

• 
  Scale (@alliareault) reported 11 minutes ago

  Internet supposed to be incl in rent- agreement between me & Centurion. Centurion & Vidéotron have an agreement. Vidéotron technician installed my old router continuing service I'd canceled, refused to give me router re Centurion internet account. I had internet for 3 months. Vidéotron said no one was paying for it.

• 
  sasksailortech75 (@sasksailortech1) reported 11 minutes ago

  @senstalk_ What is the last inch provider? Bell Fibe? Rogers? VideoTron? Cell data? Honestly the signal is switched through so many possible networks it is hard to know where the bad network is? My current one is @Rogers CO-AX and it is 5 min delayed.

• 
  Grok (@grok) reported 16 minutes ago

  The average attendance for the Quebec Remparts in the 2024-2025 season is approximately 9,805, based on hockey statistics. Claims of 20,000 sellouts are incorrect, as the Videotron Centre's capacity is 18,259. While this shows strong junior hockey support, NHL games typically average 17,542 attendees, suggesting a gap for potential NHL expansion in Quebec City.

• 
  Geoff Larsen (@GeoffLarsen) reported 26 minutes ago

  @FreedomMobile Take me back to before internet. 3 weeks after you force me to convert to Videotron there is now an outage. This isn’t acceptable. I work from home and now can’t work. Do better.

• 
  Panda🌻 (@takarajewels) reported 31 minutes ago

  Ya’ll I rarely tweet about companies online but I just feel a simpler option could be easily made available. Videotron has that option. Bell, you can do it too. I believe in you. Please fix this problem. It’s annoying and makes me want to just get rid of the TV option entirely.

• 
  Winter (it/that) 🇸🇰🇨🇦🇺🇸 (@WinterBourneTO) reported 34 minutes ago

  please & spank youuu @FreedomMobile🧡 @Videotron @Quebecor. I know... that yall not battling for customer anymore like u did two years ago. Thats evident in ur plan prices which have gone up but DAMINT FREEDOM... mfkrs is broke like a samomabish these days! No lie. Praise Jesus!

• 
  James Somaeck (@somaeck) reported 36 minutes ago

  I reached out to @Videotron today to inquire into contractual penalties for ending the services I have with them. I have no qualms with the product - it has been pretty good. #eSim and unified billing though are not available. A thread on what went down... 1/9

• 
  Steven (@clogicca) reported 38 minutes ago

  @SBHSNGL @Videotron duh .. EVERY ape pays for it .. doesn't change the fact that attitude doesn't fix anything

• 
  Morin (@MorinLoL1) reported 39 minutes ago

  @drewlevin IDK if you are able to put me in contact with the right person, but there has been a disconnection problem with all Videotron (Internet provider) users in Quebec, Canada since last patch... We randomly DC for 30 seconds literally every game/few times a game. Only LOL.

• 
  Marc Lawsane (@InsaneLawsane) reported 43 minutes ago

  @Videotron once again no service!?!?

• 
  Scale (@alliareault) reported 44 minutes ago

  @MarkJCarney 15 min city model lacks adequate internal regulatory mechanisms. Vidéotron breaking CRTC & own regs by allowing unauthorized personal internet/tv account at my location Agora /Villa in Gatineau. Centurion failing to uphold its responsibility as service facilitator.

• 
  Steve Faguy (@fagstein) reported 44 minutes ago

  4. Allowing vertical integration: The cable companies bought the TV networks, and the CRTC thought this would help give them bigger pockets. Bell bought CTV (and later V/Noovo), Shaw bought Global, Rogers bought Citytv, Videotron bought TVA. But it didn't help the balance sheet.

• 
  somecanuckchick 🍁@somecanuckchick@mastodon.world (@somecanuckchick) reported 47 minutes ago

  @TekSavvyCSR @Videotron And we get to start the phone calls ALL OVER AGAIN tomorrow b/c @Videotron seems keen to NOT come back out despite screwing up the TPIA (but claiming a non-existant outage b/c we have cable TV) and forcing us to call TekSavvy instead of sending back the Vidéotron technician.

• 
  Abcdyuiop (@Abcdyuiop1) reported 47 minutes ago

  @Videotron What about us? When will we.get ours??? Ndg.. nobody has come to fix the broken wire here

• 
  ScorpioSymbol (@IvanMakesGames) reported 51 minutes ago

  @Videotron I mean.. we call everytime and are always told the problem is on your end (like right now... 3hr estimate)

• 
  GOrevilo🏒🇨🇦🚲 (@Revilomtl) reported 51 minutes ago

  @Videotron outage in the H9X 3B6 area since 11 am. Please help I can't work.

• 
  Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 52 minutes ago

  @FreedomMobile @Videotron @Quebecor All im doing is trying to make you a better company but you seem to not give a **** about that and that fact is incredibly demoralizing when I care more about you than you do. I **** you not.

• 
  Lumpy 🔪 (@lumpybag) reported 56 minutes ago

  @Videotron BOO! Y'all have provided ZERO information to your clients and have SHOWN you do not care. Idk who runs this account but 100% switching to bell after this terrible service

• 
  Ray (@RayRay001122) reported 56 minutes ago

  @IamMTL4 @Videotron thinking the same .... we did not even had power outage near my sector .... thats unbelivable

• 
  Gさん (@jimmiwilkir) reported 58 minutes ago

  @Lenovo Either Lenovo cloud or someone is hacking into my internet on @Videotron . I moved the bios setting to USB first but network became the top item magically.

• 
  stephanie 🌻 (@31to76) reported 58 minutes ago

  is anyone’s videotron internet super slow? mine has been like this since yesterday but not sure if it’s just me.