Vidéotron Outage Report
Why is my Vidéotron service not working?
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If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (75%)
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Wi-fi (10%)
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Total Blackout (7%)
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TV (4%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Ottawa, Laval, Lévis, Clarence-Rockland, Châteauguay, Mont-Joli, Mont-Royal, Toronto, Sherbrooke, Saint-Constant, Saint-Bruno-de-Montarville, Sainte-Catherine, Pierrefonds and Témiscouata-sur-le-Lac.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Ottawa |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Sweet spice
(@XxSweetspice) reported
@Videotron hi the wifi is not working at my house nor can I access your website or call customer service. I need an answer ASAP before my Uni exams begin! Thank you
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Camille Bergstaller
(@CBergstaller) reported
Dear @Videotron you raise everyone’s monthly bills for better service. But today we are experiencing major internet outage across Montreal and to top it out all your phone lines and websites are down?? Explain! #videotron #internetoutage #nowifi
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Andrew
(@arotheram) reported
@Videotron can you please let us know anything? Seem you have a major incident!
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Ali
(@Redondizou) reported
@Videotron why have all your services stopped? Website not opening, neither is customer service number working
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Wahaj Uddin (cupid55)
(@IamWajz) reported
@PreferToRemain What’s wrong with Videotron? Even there phone lines are down
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Mpatt Mpatt 🗣
(@mpatters_can) reported
I think videotron is having some major issues... (in Gatineau as well)
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Sebastien Talbot
(@talbot_lab) reported
@Videotron cell service and wifi is down........
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robert maccaull
(@CanadianKryles) reported
@Videotron my wifi works, but my ethernet connection doesn't. Ive reboot PC, router, and modem. Cant get through your phone lines for Customer service or Tech support. Sister lives 5 minutes away with no issues, so not sure if this is large scale or just me.
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Nexco Networks
(@NexcoNetworks) reported
There is a reported issue with @videotron internet connections that may be affecting connectivity and phone services. We will update as new becomes available to us!
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carolanne
(@stpcaroxoxo) reported
@CanadianKryles @Videotron Me too. I did the same as you and it's not Working
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Hangry_Beaver
(@HangryBeaver1) reported
@Videotron is your network down? Wifi shows I’m connected but both iPhone and MacBook say I’m not connected to the internet. Tried resetting everything and still not working. Tried calling both customer service lines but all I get are busy signals??? Wtf?
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Louis Dion-Marcil
(@ldionmarcil) reported
@fagstein @denkiii @Videotron It's a bad DNS push to their routeurs. Switch to public ones (1.1.1.1,8.8.8.8) and it'll work again.
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Tanny
(@Iamtannyp) reported
@Videotron is there any information regarding an outage? I currently have no access in Montreal and cannot access your site
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Your newest addiction
(@CILANTRO_xo) reported
@Corporate18 @ElephantStoneHQ @Videotron It’s a business and they should be prepared for this. Specially in this Covid era where everyone work from home, they rely and trust them, And customer service should at least be available or make a god damn announcement about it. 🤔
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Pepe Chavez
(@jchavech) reported
@Videotron Internet is gone here at terrebonne, your technical support lines are out too!? Are you guys having mayor issues? What’s your ETA to restore the service?
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farnaz
(@farnaznaz) reported
@Videotron the worst and least reliable internet service ever !!
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King Karbel
(@KingKarbel) reported
@Videotron Everything is down, even you customer service number doesn’t work. What’s going on.
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FrankieP
(@FrancoisPeladau) reported
@CanadianKryles @Videotron It is a system wide outage. No ETA.
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Chris 🔜 Canceled 🔜 Youtube B2B Twitch
(@Toothpaste1077) reported
@ItalStallion14 @Videotron I still have internet on half my **** its so ******
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Mr.Ha
(@wha_mtl) reported
@rmitchello @Videotron Yes, same problem in mtl/Saint-Laurent since about 13h00
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HAPPY NEW YEAR !!
(@hutaoble) reported
videotron please fix your wifi problem tabarnak
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Your newest addiction
(@CILANTRO_xo) reported
@Videotron internet been down for hours and you don’t even announce anything to your customers ? Lots of us are in work meetings and school exams ... this is really lame, come here for answers and there’s no official announcement or apology... I’m changing provider!
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Ash
(@Ash___Tray) reported
@rmitchello @Videotron Their call center is down as well
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Mark Campellone
(@ItalStallion14) reported
@Videotron no internet. I think all systems are down
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TheWritingJungle
(@LeaSchizas) reported
@Videotron pierrefonds, no internet and TV service. What's going on.
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Philip T.
(@Corporate18) reported
@VicFrancalancia @Videotron Seems to be an outage. I am sure they are working on it. They are rarely down.
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Wahaj Uddin (cupid55)
(@IamWajz) reported
@Sly24 @Videotron This number is down. Any news what’s happening?
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Reese 🇨🇦
(@ree2ez) reported
@Videotron fix your dogshit internet
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Alberto Sasaki 🇧🇷🏴
(@SasakiAlberto) reported
@Videotron internet not working in Montreal, Ahuntsic area H4N. Can't contact you and can't access your website either. This is a major issue as we are all stuck at home. Any ETA for a resolution?
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Chantale Boivin
(@chantale_boivin) reported
@videotron Hello Vidéotron!!! My boyfriend need to work with your crapy internet... What’s you doinnn...??? Cannot even do *611 to reach you either. Horrible service. Anybody out there??