Vidéotron

Vidéotron Outage Report

Why is my Vidéotron service not working?

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If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours

The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.

Vidéotron Outage Chart 05/09/2025 18:40

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Will Vidéotron compensate me for the outage?

The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.

It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map

The most recent Vidéotron outage reports came from the following cities: Montréal, Saint-Constant, Pierrefonds, Calgary, Drummondville, Parry Sound, Mascouche, Châteauguay, Gatineau, Candiac, Saint-Joseph-du-Lac, Westmount, Stittsville, Edmonton and Bolton.

Loading map, please wait...
City Problem Type Report Time
CanadaMontréal Internet
CanadaMontréal Internet
CanadaMontréal Internet
CanadaSaint-Constant Internet
CanadaSaint-Constant Internet
CanadaMontréal Internet
Map Full Outage Map

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Videotron Videotron (@Videotron) reported

    @IdleAmbler Hi. The service is now gradually returning. We suggest that you try to restart your Videotron devices. If that doesn't work, it should very soon. Have a good day! -cr

  • hpbear149den James Marusak (@hpbear149den) reported

    the sale of Freedom Mobile to Quebecor/Videotron is not enough in the bureau's eyes to ensure enough competition, something is saying this merger may go down in flames. (2 of 2) #rogersoutage #mergergoesdown

  • Videotron Videotron (@Videotron) reported

    @JackCha59051190 Hi Jack! We are sorry for the situation, it is certainly not the experience we want for our customers. However as mentioned by MB before they are independently operated, because of this our managers at Videotron can not assist you, it is not for a lack of wanting to help. -sms

  • ijenda44 Aime (@ijenda44) reported

    Is it true that customers need to pay 100$ for a tech to come and install internet and TV at home @Videotron ?? Tried to do the installation myself but the connection is very poor.. thanks for your help!

  • paveetcie Matthew (@paveetcie) reported

    @Videotron I'm in Montreal west and I have no service. I believe there are service trucks up the road. Any idea when it will be restored?

  • Videotron Videotron (@Videotron) reported

    @JackCha59051190 Even though Videotron owns Fizz, they are still two different companies with their own customer service. Fizz is 100% online by chat and you can contact them in the link that I've sent you. There is no customer service over the phone nor an email address. -Pierre-Olivier.

  • xhxneyy 𝙖𝙥❦𝙡𝙡𝙤 (@xhxneyy) reported

    videotron better hurry up and fix this damn wifi

  • thomas_markus1 Thomas Markus (@thomas_markus1) reported

    Why is there a long delay in accessing ABC channel 30 via Helix remote? On occasion it stalls completely - this is the only channel with this issue! @Videotron @VideotronDiv

  • extremecompute Frank Leonhardt (@extremecompute) reported

    @Siftah @TheRealRevK As I said, I was a student. Evening and weekend calls were never cheap! I know a few people who had "midnight lines", which was basically a time switch that turned the meter off between midnight and 6am. Then I got a Videotron cable line that did offer free local calls. Too late.

  • SamuelViolletti samuel violletti (@SamuelViolletti) reported

    @Videotron wtf is going on??? ****** *** internet providers

  • Scott_EJ84 Scotty J (@Scott_EJ84) reported

    @videotron Internet connection is horrid this morning. Appears to be happening all over the city.

  • Videotron Videotron (@Videotron) reported

    @tonih_78 Hi Toni. The service is now gradually returning. We suggest that you try to restart your Videotron devices. If that doesn't work, it should soon.

  • RjRocKs_1211 Ravi Jaiswal (@RjRocKs_1211) reported

    @Videotron @gkarikari88 Even I am having the same problem, tried restarting multiple times, but nothing works. It is affecting my work. Please help @Videotron #anyupdates??

  • joseRpineroP Jose Piñero (@joseRpineroP) reported

    @susannayjosef @CyrilPepito @fizz_ca Is no only fizz is videotron too in verdun the connection is super slow and nothing open

  • baylyjoanne Joanne Bayly CBC (@baylyjoanne) reported

    @Videotron It’s a huge outage. You should keep people informed.

  • mtlmedia_games MTL Media (@mtlmedia_games) reported

    @Videotron internet service has been incredibly slow this morning almost unusable, and I see numerous reports on outages. Can you updates us on the situation?

  • CyrilPepito Cyril Pepito (@CyrilPepito) reported

    @Videotron @fizz_ca update on resolution please!

  • gdes1 G. Desouza (@gdes1) reported

    @Videotron where can we find the status of service outages with estimated time of repair ?

  • massonbelgacon Patrick-son 🇭🇹 (@massonbelgacon) reported

    @Videotron gotta be the worst when it come to internet connection **** y'all *****'s

  • RjRocKs_1211 Ravi Jaiswal (@RjRocKs_1211) reported

    @Videotron Thanks for that.. I have connected with the customer service, and they said there is an outage in my location and will be back by around 2pm Est.. I hope it gets resumed more earlier.. thanks

  • rikkicakes Rikki Katarina (@rikkicakes) reported

    @Videotron why is it so hard to resolve any issue with you on the phone? My mom was promised a credit that was never applied & you keep calling her with outstanding charges on a previous account that shouldn’t exist. We’ve now had the pleasure of being on hold over an hour 🙃

  • mke1138 Mike (@mke1138) reported

    Hey @Videotron, check out my Speedtest results: 25.9 Mbps down and 30.3 Mbps up. I pay for 400 down and 50 up.

  • Habernac Ian Richards (@Habernac) reported

    @Videotron Hi. I’m in Verdun and service is down. Is this a me problem or a you problem?

  • baylyjoanne Joanne Bayly CBC (@baylyjoanne) reported

    Could @Videotron let us know when this service outage is expected to end? Tweet maybe? I’ve been without internet for more than 5 hours. They told me earlier a major hub had been damaged.

  • JackCha59051190 Jack Charles (@JackCha59051190) reported

    @Videotron Since Fizz is owned by @Videotron there is DEFINITELY something videotron can do to fix this terrible customer service. How about you either forward this complaint to your manager or you give me your manager's contact information?

  • SamuelViolletti samuel violletti (@SamuelViolletti) reported

    @Videotron Internet super slow, gateway light is red even after resetting..

  • OMcconnor 🇭🇹 Vision 6'9...and a tiny guard 🇵🇸 (@OMcconnor) reported

    @Videotron Will do once I have the details. Currently, gathering information and it's looking worse. As a matter of fact, it's so bad right now, Bell is looking attractive. The infamous.... THE CUST SERVICE DEATH STAR 🫤

  • IdleAmbler IdleAmbler (@IdleAmbler) reported

    @mykelmtl @Videotron Also in Verdun, have also had problems, restarted gateway but service is still choppy.

  • kavyanth kavyanth reddy #5 (@kavyanth) reported

    @Videotron no internet for an hour now Any outage ?

  • RobertoNervi Roberto Nervi (@RobertoNervi) reported

    @Sal_tucci @Videotron Down in Ahuntsic since 4pm today. So bad.