Vidéotron Outage Report
Why is my Vidéotron service not working?
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If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (74%)
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Wi-fi (9%)
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Total Blackout (7%)
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TV (6%)
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E-mail (3%)
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Phone (2%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Saint-Jérôme, Montréal, Longueuil, Vaudreuil-Dorion, Laval, Ottawa, Beloeil, Sherbrooke, Orléans, Châteauguay, Saint-Constant, Dollard-Des Ormeaux, Québec, Port-Cartier and Pierrefonds.
| City | Problem Type | Report Time |
|---|---|---|
 Saint-Jérôme |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Longueuil |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie #Villain☔️
(@TheRealSophie10) reported
Sorry guys, not sure I can stream today. I am having issues with my PS4 controller. I swear, I think I am jinxed. Last Friday was issues with Videotron's internet. I am so disappointed.
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Sébastien Leclerc
(@sle118) reported
@StinkyStonkster @Videotron Go ahead and do that. Bell service sucks all the time. Good luck
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starrmontee 🌱. 🌈. 😺
(@starrmontee) reported
@Aretho Let me know if you want to switch with our referral code 😼 free month + $5 less + $25 off with referral ! & we weren’t affected by the outage because it isn’t Videotron exactly :P
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ashy
(@HausOfAshleyy) reported
@Videotron I’m on an endless hold currently trying to speak to someone, can you just answer me here? My internet has been down for like 20 hours, I need to do my school work!!! I’m in Montreal (NDG), when will it gr back???
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franktank
(@franktank2020) reported
@Videotron Ville Mercier is having internet issues J6R
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Lisa Williams
(@lwilliams_aero) reported
@Videotron Yooooo guys I need some help here. My account shows a credit of $465 after I accidentally overpaid you in August, and still kept paying monthly anyway. Agent says he sees $75 credit only. My customer centre says $465. Seriously all I want is Helix and ya'll givin me HEADACHES.
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Anthony Iannantuoni
(@aiannantuoni) reported
@Videotron Services are still down in certain areas of Laval!! Any updates guys?!
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Laura Marino
(@MetalWifeLife) reported
@Jamseyyboi @Videotron Same here! What’s going on, Videotron? We tried chat for help but it disconnected. And phone help is out of business hours!
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James O'Connor
(@Jamseyyboi) reported
@Videotron Videotron internet service is out again in my area (Roxboro, QC). Have checked with the neighbours as well. Any updates?
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Dina
(@soitsdina) reported
@Videotron my internet is still down... it's been down since 1pm yesterday. Is it just me or you still are having issues on your end?
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Oli🇨🇦🇨🇦🍁🍁
(@Oli76363166) reported
@Videotron It would be great if you could stop charging me for a service I asked you many times to remove! I've been paying this service for now 2 years for nothing. I am done with this ****. I'm officially filed a complain to Office of Consumer Protection.
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Joel
(@TheJoelEllis) reported
Hey @Videotron Tuesday morning im walking into the closet bell or telus or rogers store and ending my service with you guys! 10/10 worst customer service and reception YOU GUYS ARE A JOKE WOULD NEVER RECOMMEND
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Commissioner Miner
(@fanCRTCProfling) reported
Dear #Videotron, Roses are red violets are blue, You are the highest priced internet provider in all of Canada. Nothing rhymes with that, makes me sad, plus you want basic phone service cut-off w/o explanation out of the blue. Guess i'll slit my wrists. F you.
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Pokerbros Canada
(@IntlRoxy) reported
@Videotron You still have problems or everything is back up ?
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Cory Abrams
(@Celta2021) reported
@Videotron damn you guys for getting rid of AMC, one of the only channels I care about and watch. I know AMC @AMC_TV is also to blame. You guys are so ******* greedy.
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synapse
(@habibifather) reported
@Videotron wyd bro why are my speeds so slow?
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SebastianRamos
(@Sebasti56529733) reported
@Videotron Is service back up for calls in Ottawa? I’m still having issues making outbound calls.
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Danny Marino
(@DannyAgonist) reported
@Videotron Internet down for over an hour. Just in time for #HNIC habs v leafs during a lockdown with curfew. Awesome... 🙄tried online and phone customer service. No response.
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Dina
(@soitsdina) reported
@Videotron my internet is still down... it's been down since 1pm yesterday. Is it just me or are you still having issues on your end ?
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ashy
(@HausOfAshleyy) reported
@Videotron hello??? Answer please? Going on like 22 hours no internet! The wifi signal shows up now but still no internet connection. This is BS.
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verbal kint
(@mtl_boredstupid) reported
@Videotron down again or is it just me?
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Elliot Shuster
(@EllyShuster) reported
@Videotron Please contact me, my internet keeps slowing down at the same time every night. This has become a recurring problem. Why are you throttling? I pay full price. You're not doing me any favors. @Bell Any good offers? I'm ready to switch to a real provider
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LandSa
(@DJLandSa) reported
@Videotron Are you guys sure you aren't having issues again? I have no internet at home and I've been on hold with support ever since it went out.
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Becca
(@Becca_No_Re) reported
@Videotron still having issues, have restarted everything multiple times. Prime isn't working, everything else fine. Cannot get through customer support.
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Julie P.
(@_julie_eva_) reported
@Videotron Looks like it's happening again. We're having connection issues atm
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Mr Frostback
(@singram) reported
@Videotron I've lost sound on Helix. Do you have any ongoing issues? Thanks.
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Janine Bertolo (she/her)
(@JanineBertolo) reported
@Videotron My service is back online. I’m suggesting that when there’s a widespread outage Videotron could put an automated voice message on the support line to let people know, maybe even when to expect service will be restored, or how customers can be reimbursed for lost service.
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Janine Bertolo (she/her)
(@JanineBertolo) reported
@Videotron @NoLore Totally knocked off line here in Gatineau, 2 of us wfh. I texted a friend who looked up the Videtron support phone number for me. No answer, automatic hang up and busy signal. How hard would it be for a telecomms giant to record an automated message letting ppl know what's up?
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Nayaaaaa
(@Naya_0314) reported
Videotron was down yesterday? Why would they do that on a day where I wasn't working?
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ashy
(@HausOfAshleyy) reported
@Videotron Modem and router. Obviously tried the standard unplugging and resetting many times during the last 20 hours. Trying to change my DNS server to the Google one and not working either. At a loss and need my schoolwork.