Vidéotron Outage

@Videotron Another amazing experience with customer service today. Hiba was extremely helpful and solved my issue very promptly. This is one of the reasons that I’ve been a customer for decades.

@Videotron I had just called customer service again and they say the request (and all of the information I provided) is waiting to be adressed by engineering. No idea when service will resume. Also the same situation at my home in NDG so it is not an isolated issue.

@Videotron why does my wifi go out everyday, someone better pay for all the data I have to use from your horrible connection

@Milnoc @fanCRTCProfling @Videotron When you ask to replace a SIM card, the previous one is deactivated. When it tries to connect to network, it is refused so there remains only 1 (the new SIM) that can connect to network.

Blacklisted IPv4 address 24.37.145.198 (rdp•hitechpiping•com) due to #spam at our #DNSBL now, customer at .@videotron

When you attempt to cancel your subscription with @AltimaTel they withhold information and offer bad customer service, they are unwilling to provide your cancellation ticker number required by Videotron to reconnect your services with another ISP #Nightmare #BadCustomerService

@CareyTheTorch My mom's with Fido for her cell, always had good service. This is why I'll always stick to Videotron. Their customer service is good. Their employees aren't rude and insulting when you call. Their service is good.

@InTheNoosphere @madmissmattie I still cannot believe that in Quebec, #Videotron, #Bell, @TVANouvelles and others are literally pushing @Facebook in people's faces. They encourage you to sign-in with Facebook and on some news sites, we can't even issue a comment without a Facebook account which I don't have!

I don't understard why @EBOX_CA still allow web server, smtp server like on their network... Even @bell and @videotron don't allow it. The IP address is hosting a Plesk server...

@JayTHL contact @Videotron, @bell or @RogersFR since they are a Independent ISP but still use their infrastructure for cable and DSL service.

FIDO WTF IS WRONG WITH U. ******* FIX YOUR ******** SPAM CALL ISSUES BECUZ I WILL ******* SWITCH TO VIDEOTRON. U guys are ******* shit for real, multi million company my ******* ass cheap *******.

@schaaptop I switched from Bell to Videotron last year and the rate and customer service I’m getting has been terrific. The “little guy” infrastructure fears were unfounded as well. I had great coverage on an international business trip last month. No issues.

@mike_r_edwards @jabberwock951 @GaryMcAllister @UKLabour @jeremycorbyn Openreach should never have been private. The last mile space is super uncompetitive because of the critical mass BT had in 1990. All entries to that space have fallen on their swords until VM (videotron, c&w etc.) outside metros.

@DisneyStudiosCA I paid for a subscription today for my residence in Montreal. My ISP (Cronomagic) is a reseller for one of the major ISPs (Videotron). Disney+ is blocking me, identifying my IP address as "outside of Canada", which it is not (!). No service unless my cellular data. Not happy!

@glenbeer @mgamble I suppose, the way it's worded one can think that, but really the big Telco's (Bell, Rogers Videotron etc) asked for it. Would maybe help if all the court doc's were online.

Honestly wow centre videotron has their shit TOGETHER! They have a restaurant that is actually open so I don’t have to wait for an hour in the cold. Love that for me.

Called @Videotron yesterday, and was disappointed to find out that not only do they not provide any protection against SIM swapping attacks, their customer service folks have never even heard of it. DoB and mother's maiden name are no protection at all. Things need to change.

Aaand now the internet is down while Videotron finds out if all of their hardware is working properly or not. The loss of productivity is hideous.

@Videotron this might sound like a stupid question when paying the bill I just got due Dec 1 am I paying for Nov or Dec services

@jacktodd46 Hi Jack, FYI, I live in Charlesbourg, and we are desserved by CCAP cable which rents the signal from Videotron. To get RDS and TVA Sports, (5 channels in all), it costs 15$ a month. To get SNET (4) SNET360, TSN (1-5), NFL Network, NBA CDN, Golf Ch & more: 12$ a month. Go figure.

@Videotron Good, because if you guys can figure out WHY this keeps happening, you might be able to keep me as a customer. I have only been with you for DECADES.

@Videotron Try this... 450 451 4846. Feel free to fix it. I need this thing running from 7:00 am to 9:00 pm. EVERY DAY!

.@Videotron has really got their act in gear or I am changing service providers. I am on the cloud, every time YOU go down, I GO DOWN. My ENTIRE plant goes down. You are a detriment to my productivity. Fix this shit.

@Videotron While this is a targeted attack, someone can cancel your service with Videotron and register your number under a new provider. From here, its possible they use your phone number to reset your email password, and any services registered under that email.

@PrivateEgo1 @Bell @Bell_Support @Videotron Typically Bell is good as well but this morning they had major problems I guess.....but I am up again not fully but better

@REMMER1551 @Bell @Bell_Support We have @Videotron over here in Gatineau. Excellent customer service and I very rarely have issues with connections. Bell was a nightmare.

CANADA: Videotron reaches over 30,000 customers for new IPTV service as cable losses continue. #Telecoms

@Goodboy_Dion Thats my plan my company is working with Canadian Videotron so I am hoping it can help me to get there.

@Videotron But I had never received the message before that I got today.

@Videotron It is not regarding an outage. Text messages were appearing this morning which were originally sent back in Feb.

@NoLore Get those also. Feel bad for the vulnerable that get taken advantage of. Also, some Chinese hackers have hacked Videotron at least since July. They hijack local Videotron customer cellphone numbers so the call looks like it's from Qc. Videotron plays cutesy when you bring it up.

Quebecor says it has asked the Competition Bureau to investigate Bell Canada refusing to allow Videotron to use its network in the Abitibi region to provide telecom services (while also complaining about a #CRTC decision that reduces rates for those same wholesale services)

My phone "mysteriously" stopped working a month after its contract was done and even though I've had mobile service with @Videotron for 10 years, they tell me I still need to prepay over $200 for a new one. I've been looking for a reason to leave, this one is as good as any.

@fagstein @Videotron The higher speeds would have been available at their address -- they were when I checked in August. But I think Videotron has deliberately handicapped its existing internet service to try to push more people onto Helix.

Sucks, but that's it @Videotron! Your idea of customer satisfaction has been slipping. It just slipped too far.

@Videotron I have a problem in the internet today, please solve your problem 🙏

@Videotron we were told by customer support that service was back in Snowdon area of Montreal. Now that I come back, still there is no service. No internet for past 72 hrs. This is ridiculous!

@Videotron My internet connection has been shit for two ******* weeks, get your shit together

@MaxWunderpunti Usually ISP will be able to provide infos regarding the network status, if not, they have to contact videotron to know about it, so they can provide their customers the status of the services. -Alex

@PatVach just the internet, videotron said they were having electrical issues. for 2 days it kept going on then off

@hayleymcguir_e @Videotron Honestly all they do all day is copy and paste the same shit for 2 days now

@PapasJohnny @Videotron Yet the television works, it makes zero ******* sense. At least hydro had the decency of properly explaining rather sending me to customer support.

@Videotron @CComeauCrimino Pas d’access guy the internet has been down for like 24 hours how fkn lost can u be

@Videotron Can you guys reply with something other than copy and paste like **** how useless

Thanks for reply. I understand hydro comes first . My complaint is not that my service is still down or slow, it’s the lack of communication and transparency on @Videotron part. Just update your customers is all I’m asking for .

Hey @Videotron here’s an idea . Maybe inform your customers of what’s going on when you have serious issues! 2 days with poor to no internet #notacceptable

@Videotron your internet is shit

@Videotron going on 36 hours with no service at all, neighbor next door is up and running, time to switch to a more reliable provider #bell

@Videotron yes i did and it’s still not working

@VaughnRanger @Videotron I guess we are having very different experiences. My work relies on the availability of the internet, and I have been very satisfied with the service @Videotron provides

@Videotron ok service came back at around 18:00

@alexgagne27 @Videotron Of course it sucks I would be fit to be tied I still would NOT switch from @videotron to awful @Bell

@mascarachicks @Videotron Just sucks .. entire Saturday with no t.v etc :/

@alexgagne27 @Videotron You need to take a breath it was an awful storm lines are damaged everywhere you are not only person..Not videotrons fault and Bell sucks.

Well am changing from @Videotron to #bell . It’s been a entire day that I can’t use my home phone , t.v, and internet . Well Bell has service sorry @Videotron but your going to lose a customer .

@Videotron Every other isp works u guys are fkn shit and lost

@__Natalie_Mac__ @Videotron I guess there won’t be much UFCsold tonight hey. Damn it !

@catrahal @Videotron Hi , I do not have internet since yesterday . I did call to Videotron to address this problem in NDG - few times and unsuccessful. However they mentioned in their message - that they solve the problem soon . After of waiting 25 minutes, suddenly they hang out off me .

Still waiting for my @videotron service to be switched back on.

For any questions about the service breakdown @Videotron refers you to tech support which doesn’t answer or hangs up on you. On Twitter it’s a generic non answer. More than 24 hrs without land line, cable or Internet. #DoBetterVideotron and inform your customers!