Vidéotron Outage Report
Why is my Vidéotron service not working?
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (77%)
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Total Blackout (8%)
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Wi-fi (7%)
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E-mail (3%)
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TV (3%)
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Phone (1%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Laval, Toronto, Ottawa, Calgary, Terrebonne, Longueuil, Madoc, Châteauguay, Gatineau, Woodstock, Kirkland, Westmount, Saint-Bruno and Pointe-Claire.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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hbshmoe
(@hbshmoe) reported
@TELUS I am considering you US Canada borderless plan. How is your service in the US? It is robust and seamless like Rogers or do you have 60k gaps choosing most borders with no service like Videotron?
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Thomas Markus
(@thomas_markus1) reported
@Videotron Pixelation problem on #102 CNN
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Lora A
(@lolitalora) reported
@Videotron is your service down???
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neil napier
(@NeilNapier) reported
Hey at @Videotron - on your website, it says your technical support line is 24/7, but I’ve called in the evening two separate times and it is closed… what’s the deal?
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hbshmoe
(@hbshmoe) reported
@Fidomobile I am considering your borderless Canada US plan. How is your service at border areas? Is your coverage like Rogers which is good or like Videotron which has 60 km of no service?
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Mother🫀
(@Bloodbathboi) reported
@prezoh Wtf is a videotron
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Marty the rock
(@Martin94969570) reported
@mapiovski @TechKnowCase @Bell_FR Exactly!! I got 400 m/bits with Videotron and I swear I have no lag, never had problem with price, NEVER HAD PROBLEM TO GET THE RIGHT ANSWER BECAUSE THE PEOPLE WHO YOU TALK TOO KNOW YOUR LANGUAGE AND KNOW WHAT THEIR TALKING ABOUT! NO FREIGH HIDING OR WHAT EVER! TAKE NOT BELL!
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Jeffery A Thomas 🇨🇦
(@JefferyThomas) reported
If you are thinking of switching to @Videotron's Helix from the regular service be sure. The switch back is a nightmare.
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FastPuppy
(@fastpuppy) reported
So @Videotron support called me today about an open ticket. They screwed up my account when I switched to Helix (internet is great, tv sucks) & switched back. Ongoing issues for a couple weeks Told them to do what they need to to fix it & call me when done. They won't fix it
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rafa.ella
(@rafaaaa_rc) reported
@Videotron my internet is out it’s been 2 hours, could you guys help me?
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François Caron 🇨🇦 (AZ:💉💉 Flu:💉)
(@Milnoc) reported
@SBishayIRIS @fanCRTCProfling @Rogers The only issue is 4G VoLTE. It only works with a phone supported by Videotron. That doesn't include uleFone. And yet, my Armor 6E worked flawlessly in Japan. I still have to test my new Armor 12 with a voice call on Videotron's 5G network to see if it remains 5G.
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Matthew Holly
(@MatthewHolly) reported
@montrealmarc TekSaavy. Super reliable. I've had zero issues since I switched from Bell/Videotron a few years ago.
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Adn Al
(@MAdnaneAlaoui) reported
@Videotron @Pgu229 Mine is down too !
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Jean-Luc Hurlbut
(@Deadly_JSay) reported
@Videotron network is down. DNS issues.. again. Sigh
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Darren McCarrick
(@Dmccarri) reported
@Videotron What is going on? No television service. Tech service number always busy. What is the problem?
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Sophie
(@heygirlygeek) reported
@Videotron Is Illico service down? Unplug and replug, and my TV is unable to detect its AV source.
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Roger Palfree
(@RogerPalfree) reported
@Videotron Too bad there is no mechanism to notice that kind of activity and trigger a rapid investigation and tracing. These scammers need severe punishment. I am alert and ignore them, but they hurt many vulnerable people. The calls are the first step in very nasty crimes.
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Frank
(@FrankoCDN) reported
@Videotron Are you guys having problems with Samsung 4K PVRs similar to past 2 weeks? Once again it’s stuck at 10:57. Unplugging/replugging power has it go through a shorter boot time to stop and freeze at “1057”
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Marty the rock
(@Martin94969570) reported
@Bell_FR Wait what? I got 400 m/bits with Videotron and I swear I have no lag, never had problem with price, NEVER HAD PROBLEM TO GET THE RIGHT ANSWER BECAUSE THE PEOPLE WHO YOU TALK TOO KNOW YOUR LANGUAGE AND KNOW WHAT THEIR TALKING ABOUT! NO FREIGH HIDING OR WHAT EVER! TAKE NOTE BELL!
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jessling 🪴
(@enbynxis) reported
@dostoevskybitch we’re w videotron and we’ve never had any problems
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Sean Lapalme
(@TheGraceful_1) reported
Why do I keep missing CBS bonus coverage of NFL on @videotron ? Instead of reverting to CBS feed I'm forced to watch CTV/TSN highlights show. Sim sub fail.
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neil napier
(@NeilNapier) reported
Hey @Videotron - on your website, it says your technical support line is 24/7, but I’ve called in the evening two separate times and it is always closed… what’s the deal?
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Algis Akstinas
(@AlsoKnownAs_AA) reported
@PKP_Qc @Videotron 'Forces competition' when subsidized through set aside spectrum, allowed network sharing with Rogers and operating in one province. Why do you want one type of competition, but not the other? Is designing rules that serve one company are not against true competition? #CRTC #INDU
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Vincent Di Pietro
(@Vinny111171) reported
Problem seems to be coming from my service provider Videotron
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CloudyEyes
(@Patrick14113) reported
@Bell You guys have the best internet in Quebec hands down, but, customer service is or was such a pain, I wish your plan for 2022 is to be beter than Videotron in that regard... only one thing hold me from going back to Bell, that.
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Francois Messier
(@mesklinite) reported
@Valskuiken @Marri @montrealmarc Yes, and if you were having tech issues with videotron. I would assume the same issues with fizz.
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🎃👻 BOOräd 🎃👻
(@BradleyMassen) reported
@pcinnovation @Bell_Support @Videotron Yea I’m with freedom cause the price plans were attractive. Terrible service. I was actually considering videotron next phone I get.
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La Voz Sensual🐚🌸💋 Ms Salvaggio💗
(@nenalvs_) reported
@Videotron MY LANDLINE DOESNT WORK FIX THE ISSUE
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Susan Schneir
(@SusanSchneir) reported
@Videotron why doesn't crave work on my Samsung tv anymore? When I went to watch it on my phone, it won't work. I'm not able to find Videotron on the crave login. Please tell me how to fix this
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Heavy Handed Satire
(@tweeterisawful) reported
@ThoughtSlime @Bell Dude, switch to Videotron. They're bad too but Bell is like notoriously awful.