Vidéotron Outage Report
Why is my Vidéotron service not working?
No problems detected
If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
-
Internet (73%)
-
Wi-fi (9%)
-
TV (7%)
-
Total Blackout (6%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Montmagny, Dorval, Vaudreuil-Dorion, Ottawa, Rapide-Danseur, Mercier, Toronto, Laval, Gatineau, La Prairie, Pickering, Repentigny, Saint-Constant and Buckhorn.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Montmagny |
Internet | |
| Dorval |
TV | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
-
Siavash
(@siavash88) reported
My internet service has been down since early morning, while I have had a ton of meetings!! I had to overuse my mobile phone data, Can you tell me when the service will be back @Videotron?
-
Jean-Luc Hurlbut
(@Deadly_JSay) reported
@Videotron network is down. DNS issues.. again. Sigh
-
rafa.ella
(@rafaaaa_rc) reported
@Videotron my internet is out it’s been 2 hours, could you guys help me?
-
FastPuppy
(@fastpuppy) reported
So @Videotron support called me today about an open ticket. They screwed up my account when I switched to Helix (internet is great, tv sucks) & switched back. Ongoing issues for a couple weeks Told them to do what they need to to fix it & call me when done. They won't fix it
-
Sean Lapalme
(@TheGraceful_1) reported
Why do I keep missing CBS bonus coverage of NFL on @videotron ? Instead of reverting to CBS feed I'm forced to watch CTV/TSN highlights show. Sim sub fail.
-
TallMatt
(@xTallMatt) reported
ok so we just got off the phone with Videotron and apparently the problem's been on their end all along they're sending someone Monday to check it out if nothing happens I will literally lose my **** anyway give me a bit and I'll try to stream again tonight
-
TheGreatNeos
(@Neopabo2) reported
@Bell Had horrible packet loss with Bell, then I switched to Videotron. I get better speeds, no random price changes, and no packet loss.
-
hbshmoe
(@hbshmoe) reported
@TELUS I am considering you US Canada borderless plan. How is your service in the US? It is robust and seamless like Rogers or do you have 60k gaps choosing most borders with no service like Videotron?
-
La Voz Sensual🐚🌸💋 Ms Salvaggio💗
(@nenalvs_) reported
@Videotron MY LANDLINE DOESNT WORK FIX THE ISSUE
-
Adn Al
(@MAdnaneAlaoui) reported
@Videotron @Pgu229 Mine is down too !
-
Tara
(@taralynneR) reported
@Videotron Have to say how disappointed I am with the level of customer service from Videotron. I feel that the multiple customer service representatives I have spoken with over the last 2 weeks have not been honest with me about the shipping of the phone I ordered.
-
Thomas Markus
(@thomas_markus1) reported
@Videotron Pixelation problem on #102 CNN
-
Matthew Holly
(@MatthewHolly) reported
@montrealmarc TekSaavy. Super reliable. I've had zero issues since I switched from Bell/Videotron a few years ago.
-
CloudyEyes
(@Patrick14113) reported
@Bell You guys have the best internet in Quebec hands down, but, customer service is or was such a pain, I wish your plan for 2022 is to be beter than Videotron in that regard... only one thing hold me from going back to Bell, that.
-
hbshmoe
(@hbshmoe) reported
@Fidomobile I am considering your borderless Canada US plan. How is your service at border areas? Is your coverage like Rogers which is good or like Videotron which has 60 km of no service?
-
Marty the rock
(@Martin94969570) reported
@Bell_FR Wait what? I got 400 m/bits with Videotron and I swear I have no lag, never had problem with price, NEVER HAD PROBLEM TO GET THE RIGHT ANSWER BECAUSE THE PEOPLE WHO YOU TALK TOO KNOW YOUR LANGUAGE AND KNOW WHAT THEIR TALKING ABOUT! NO FREIGH HIDING OR WHAT EVER! TAKE NOTE BELL!
-
Frapper 打つ
(@frapper_21) reported
@Gliittcchh Ya i have videotron to fkg sucks for gaming
-
HR
(@halisray) reported
@Videotron internet service is on and off in the Vaudreuil Soulanges area, any idea when it will be back fully?
-
Francois Messier
(@mesklinite) reported
@Valskuiken @Marri @montrealmarc Yes, and if you were having tech issues with videotron. I would assume the same issues with fizz.
-
Marty the rock
(@Martin94969570) reported
@mapiovski @TechKnowCase @Bell_FR Exactly!! I got 400 m/bits with Videotron and I swear I have no lag, never had problem with price, NEVER HAD PROBLEM TO GET THE RIGHT ANSWER BECAUSE THE PEOPLE WHO YOU TALK TOO KNOW YOUR LANGUAGE AND KNOW WHAT THEIR TALKING ABOUT! NO FREIGH HIDING OR WHAT EVER! TAKE NOT BELL!
-
alexandre
(@parroot_29) reported
@nastyx93 @Videotron I have the same problem🥲
-
jessling 🪴
(@enbynxis) reported
@dostoevskybitch we’re w videotron and we’ve never had any problems
-
Mother🫀
(@Bloodbathboi) reported
@prezoh Wtf is a videotron
-
Marcel Beaudoin
(@mudbunny74) reported
Hey, @Steam_Support @Videotron Since last night, I have been unable to connect to the Steam servers. Says it is always offline. I live in Gatineau, Quebec, Canada. Any known issues?
-
Heavy Handed Satire
(@tweeterisawful) reported
@ThoughtSlime @Bell Dude, switch to Videotron. They're bad too but Bell is like notoriously awful.
-
TallMatt
(@xTallMatt) reported
bro @Videotron please stop doing me ***** with my Internet connection, fr I've had to buy a long-*** Ethernet cable to plug into the modem two floors up just to be able to stream, and even now I can't rely on THAT for a consistent upload ******* tired of this **** man, oh my god
-
Frank
(@FrankoCDN) reported
@Videotron Are you guys having problems with Samsung 4K PVRs similar to past 2 weeks? Once again it’s stuck at 10:57. Unplugging/replugging power has it go through a shorter boot time to stop and freeze at “1057”
-
SnowLeopard71
(@SnowLeopard1971) reported
@Videotron Thank-you for the quick reply! (sure beats Google support) I actually already have a pre-order with the google store since the 25th that their support promises will be shipped "any day now". I would have cancelled that and picked one up today in-store had it been available.
-
Roger Palfree
(@RogerPalfree) reported
@Videotron Too bad there is no mechanism to notice that kind of activity and trigger a rapid investigation and tracing. These scammers need severe punishment. I am alert and ignore them, but they hurt many vulnerable people. The calls are the first step in very nasty crimes.
-
Gliittcchh 🐁™
(@Gliittcchh) reported
@frapper_21 Same problem on Apex only. I blame videotron mostly, bad rooting and dns, I have jitter and bad ping all the time. Cant even change my dns on my router anymore. I dont know if you are with videotron, but they are not optimal for gamers. Bell fiber is the best you can have in QC.