Vidéotron

Vidéotron Outage

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

 No problems detected at Vidéotron

Vidéotron problems in the last 24 hours

Vidéotron Outage Chart 09/18/2020 13:10

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 73.08% Internet
  • E-mail 10.26% E-mail
  • Wi-fi 8.97% Wi-fi
  • Total Blackout 2.56% Total Blackout
  • TV 2.56% TV
  • Phone 2.56% Phone

Vidéotron Outage Map

The most recent outage reports and issues originated from Saint-Jean-sur-Richelieu, Montréal, Chibougamau, Clarence-Rockland, Québec, Châteauguay, Laval, Saint-Eustache, Saint-Jérôme, Victoriaville, Laval, Boisbriand, Sherbrooke, Ottawa and North York.

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Vidéotron Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • JJonesey Chris "Sugar" Jones (@JJonesey) reported

    ******* Videotron strikes again. 3 times they have come for this problem now and still no joy. I told them like a month ago their bloody terminal was on its way out. I'm still stuck with it and it's my third night without TV now. Before it used to cut off but now, total darkness.

  • Flagpole_Canada Flagpole to Canada (@Flagpole_Canada) reported

    @jimvaldesg @Videotron @CRTCeng Still up here. Did a back and forth test. Apparently they had an issue with Toronto[5-8] and redirected them. Did you configure to the IP instead of the hostname?

  • katrinnahendrix Katrinna Hendrix - in Ottawa (@katrinnahendrix) reported

    Anyone who works for Videotron or Tek savy that can hook me up for internet service? I have a videtron modem from my last lease but the rep said it's a 2 week wait for service (I live in gatineau)

  • ProgressiveYow YOW Progressive (@ProgressiveYow) reported

    It’s 2020 and @Videotron still doesn’t support #AppleWatch. This has kept me away from switching to Videotron for years. Maybe in 2021 :-(

  • auxonic Eric Goodwin (@auxonic) reported

    @bikeviewca @Videotron The cellular feature is pretty nice but not required... being tied to all this backend carrier support is a pain

  • C_arolin_e77 Caroline (@C_arolin_e77) reported

    @Videotron I live in the UK and keep getting emails from you. The most recent one has an attachment which is apparently a contract. I've never heard of your company so not sure why you're emailing me.

  • Rootbrian_ The Rooty's Tweeties (@Rootbrian_) reported

    @Johnnymaaac @TELUS Pretty much. At least with freedom mobile (9+ year customer), they will never go up after a few years, nor will they with any other provincial (sasktel, videotron, fizz) or regional (Shaw Mvno, freedom, eastlink, ice wireless) carrier.

  • Videotron Videotron (@Videotron) reported

    @caffeineAndroid Hi Kime! Customer service is closed for the night however a technical support agent by phone can help you reset the password (or possibly add the data for you) at this hour. You can reach them at 1-877-380-2611 or at 611 from any Videotron number. -sms

  • caffeineAndroid Kime Strider (@caffeineAndroid) reported

    @Videotron I'm having issues accessing my customer centre account and I need to add a data add-on. Tried resetting my password but the site tells me I need to contact customer support. Any help? Can't access normal customer centre nor Helix.

  • BonnorCrown13 Bonnor Crown (@BonnorCrown13) reported

    @phil_couturier @briancrd Yeah the dollar is still ****, but 7 other teams make it work. The big thing is Centre Videotron now exists, fully NHL ready rink just sitting there. Waiting.

  • Isabell93728268 Isabelle Jacques (@Isabell93728268) reported

    @Videotron Unable to effectively fix for good the recurrent performance issues of your existing technologies, components, and products, you bought another system and left your clientele behind. Sounds familiar?

  • tbhjunru Junru (@tbhjunru) reported

    @virginmobilecan Honey I called your representative and they said that it's normal and there's nothing they can do about it ✨ I am switching to Videotron next week, I hope y'all fix your internet arthritis soon xoxo

  • awkayyali Abdul-Wahab Kayyali - عبد الوهاب الكيالي (@awkayyali) reported

    @nevkoker @Videotron Canadian customer service is not great, to say the least, but @Videotron is a whole other level of utter disregard for customer satisfaction.

  • djezar Said Djezar (@djezar) reported

    @lesleychestrman @Bell I quit bell long time ago and i never regret it, quite happy with videotron.

  • Mestrela Marco (@Mestrela) reported

    I have Videotron— I want to tape the Buffalo Bills on Sunday but I don’t see it on my guide. When I had Bell I used to see them every week on Channel 1252 CBS/CityTv. Can anybody help me? #Bills

  • les_lapins Les Lapins (@les_lapins) reported

    @lesleychestrman @Bell With so few providers,no real competition,no matter where U go,one day or another you will feel that you were somehow ripped-off.Had problems w/ videotron, rogers, telus, bell...the smaller ones are under the umbrella of the big ones.All in all,Bell & Telus were “less worse” 2 me

  • BrownKnowser Ross Brown 😷 (@BrownKnowser) reported

    I love @videotron customer service. I called to see if I could up the data on my daughters' phones: the rep told me that she could increase their data by a total of 4 GB per month AND she is saving me $20 off my overall monthly bill to boot. Awesome!

  • AcanacInc Acanac (@AcanacInc) reported

    @fryflex Hello. We're sorry about this technical issue. We haven't received any notification about the Videotron outage in Quebec being related to another problem. We hope that your service works now, if it doesn't please call technical support at 1-866-281-3538. Thank you.

  • fryflex Linux Juice Tips (@fryflex) reported

    @AcanacInc seem to have an outage in Ottawa, any update if its related to the videotron QC issue on your sites status page?

  • takeiteas23 Andre Corbeil (@takeiteas23) reported

    @Videotron Sorry, three weeks and six hrs too late. Way too much energy wasted on this so far. I've contacted you four times already. Awful customer experience so far. Baffling.

  • matfacio 🍅Tomato God🍅 (@matfacio) reported

    This videotron internet so unstable @Videotron fix your stuff my guy

  • Marri Marri (@Marri) reported

    @GavinDYoung @Bobby_Anguelov Yeah, the dude who handed me my modem was literally in a videotron truck. I was already with Videotron before and have had no connection issues in 3 years, so my fingers are crossed I won't need any CS.

  • GavinDYoung Gavin Young (@GavinDYoung) reported

    @Bobby_Anguelov @Marri The weird thing is that Fizz ARE Videotron, they're just a budget brand under the same umbrella. So their engineers are Videotron etc their service is just extremely no-frills so they want your modem to be on fire before they agree to send someone out.

  • Bobby_Anguelov Bobby Anguelov (@Bobby_Anguelov) reported

    @GavinDYoung @Marri I've had the same experience with videotron resellers. As soon as something goes wrong you're ******. They just blame videotron and say they cant do anything. I switched over videotron simply cause I had enough with the connection issues and excuses from both e-box & teksavvy.

  • caseyli23 Casey Li (@caseyli23) reported

    I am blown away by @Videotron and ecstatic that I switched to them. Not only have they NEVER increased my pricing over the years, but every time I change my plan, they give me MORE service for LESS money. No hassle, no negotiating. Complete opposite of my previous provider.

  • jacktodd46 Jack Todd (@jacktodd46) reported

    As if giving all our money to big ugly companies like Bell, Rogers and Videotron wasn't bad enough, you now get less for your bucks every year. Sports events keep vanishing into streamland - like the Tour de France, now available on something called FloBikes.

  • 5Leroux sylvain leroux (@5Leroux) reported

    @MaizeingPete @TELUS How old is your cell phone ? We were having same weakening cell service Telus , we changed for videotron(Rogers) impressively better

  • GokuVsSuperman5 GokuVsSuperman (@GokuVsSuperman5) reported

    @Videotron I’m being charged for months of internet I’ve already cancelled. No one will call me back in the time they say they will call me back. I’m on 2 hours n waiting. No one will help me, I dunno what to do. I guess I should file a complaint with better business bureau n videotron?

  • GokuVsSuperman5 GokuVsSuperman (@GokuVsSuperman5) reported

    @Videotron Yo this is madness! Everytime I call I can’t fix my problem because I have to talk to a specific Guy who won’t call me back!!! Presumably because he’s too busy. What do I do!?! I’ve been at this for hours!!!!!!!!

  • habsexpos MTL#1 (@habsexpos) reported

    @Videotron Unbelievable customer service this morning. Keep up the great job......