Vidéotron Outage

Is Vidéotron having an outage right now?

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

 Some problems detected at Vidéotron

Vidéotron problems in the last 24 hours

Vidéotron Outage Chart

February 25: Problems at Vidéotron

Vidéotron is having issues since 02:00 PM EST. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Total Blackout

Vidéotron Outage Map

The most recent outage reports and issues originated from Montréal, Laval, Mississauga, Toronto, Longueuil, Sherbrooke, Lachine, Deux-Montagnes, Saint-Eustache, Westmount, Vaudreuil-Dorion, Québec, Ottawa, Châteauguay and Sainte-Julie.

Montréal Internet
Montréal Internet
Montréal Internet
Montréal Wi-fi
Montréal Wi-fi
Montréal Wi-fi

Vidéotron Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • _DanBoise_ Dan "D-Bizzle" Boise (@_DanBoise_) reported

    @Trini_514_ @Videotron Yeah Bell are the ******* worst. They offer you a special deal and then you have to fight with them every ******* month to get what you were promised.

  • ZoeyLovesMiki Zoey 💜 (@ZoeyLovesMiki) reported

    @pineconeCS @startca I was with videotron when I lived with my mom but since I moved out, I've been with bell, so far I've had zero issues, no internet loss or anything. I get fiber directly in my apartment and it's been rock solid. I didn't even need to call them to get it set up, all via chat

  • DuncanIdaho3 Duncan Idaho (@DuncanIdaho3) reported

    @Videotron internet down since 18:15...

  • FightForeverMTL Marie but screaming in Québécois (@FightForeverMTL) reported

    Help @Videotron you really ****** me over

  • AlsoKnownAs_AA Algis Akstinas (@AlsoKnownAs_AA) reported

    @fanCRTCProfling @fagstein @gregobr @CRTCHearings @Videotron Not even consider mention threshold on MVNOs. It's clear where ticket to the 'facilities club' (barrier of entry) lies now at $4-5B or in case of @Videotron it's the focus on province and network sharing. Videotron has much more to gain launching @fizz_ca nationally as #MVNO.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @AlsoKnownAs_AA @fagstein @gregobr @CRTCHearings @Videotron The answer to that from the company that stated they will not leave their footprint or go national (and network shares w/ Rogers) is: "facilities-based competition". -Unfair & unhealthy is MVNO. -Unsure of their stance in regards to the Cogeco hybrid model.

  • JLB420 Justin Leblanc (@JLB420) reported

    @Videotron services came back on around 5 AM. The #ServiceOutage was due to a fire somewhere downtown & #HydroQuebec needed to shut everything down. Services are up and everything is good👍

  • loveZaa36 ZAZA BADAZZ♒️⭐️🏁 (@loveZaa36) reported from Montréal, Québec

    Wthhh @Videotron why is my txting not working 😡😡

  • JLB420 Justin Leblanc (@JLB420) reported

    Just got an update from @Videotron on this: It was a fire in a gas filled area that melted fiber optic cables in downtown #Montreal. #HydroQuebec had to get involved because of electrical dangers. No estimate on when they’ll finish the service.😱

  • ShmeegleSawce Shmeegle (@ShmeegleSawce) reported

    @rscapin @Videotron @keithboi514 Atleast we go an update.. Sounds like it will take days to fix, what a disaster... I had a power outage last night and after it came back no internet. I assume the outage was to cut power and asses the damage. Was tons of firetrucks around Fort / Maisonneuve

  • rscapin Rafael Scapin, Ph.D. (@rscapin) reported

    @bacaandaOG @Videotron Just got an update from Videotron on this: It was a fire in a gas filled area that melted fiber optic cables in downtown Montreal. Hydro-Quebec had to get involved because of electrical dangers. No estimate on when they’ll finish the service.

  • rscapin Rafael Scapin, Ph.D. (@rscapin) reported

    @Videotron @keithboi514 Got an update now from Videotron: It was a fire in a gas filled area that melted fiber optic cables in downtown Montreal. Hydro-Quebec had to get involved because of electrical dangers. No estimate on when they’ll fix it though.

  • bacaandaOG Andy (@bacaandaOG) reported

    @Videotron I already called you twice, and you keep saying that you are working on it, so I wonder how bad is the current situation right now since it has been more than 24 hours. Besides, I am using up my data to try to get a response and try to finish my work.

  • MrSedky Black Dayz (@MrSedky) reported

    What the hell is going on in downtown Montreal @Videotron #outage

  • OfficialSCrosby Jordan Di Giovanni (@OfficialSCrosby) reported

    @Videotron @Videotron I already contacted technical support and I'm getting a new box tomorrow.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    In the Wireless #CRTC thing, Comp Bureau argues in favour of fostering facilities based competition (aka: help Freedom/Vidéotron (does not mention Eastlink). Does not mention that Videotron network shares with Rogers in QC instead of duplicating facilities as they argue happens

  • AnnieClaireBO Annie Bergeron-Oliver (@AnnieClaireBO) reported

    Competition Bureau suggests CRTC mandate big 3 give regional network access to disruptors like Freedom, TbayTel, & VideoTron. CB proposes a remedy policy that would help carriers with proven track record build out networks in areas where they own spectrum but don’t operate

  • hypermannequin hyperrealistic (@hypermannequin) reported

    @Videotron internet is down in secteur hull of Gatineau. Reset both modems . Has been down since 2 am.

  • StephyVicente Stephanie Vicente (@StephyVicente) reported

    @Videotron outage in Gatineau and in Chelsea. Please fix as I work from home today!

  • ikazushininja24 Mijo Falco (@ikazushininja24) reported

    @Terranigma23 @TaeTakemiSimp Bro, Bell was the worst. Every week we had to call the company to come and fix our stuff because the internet kept going away. Now with videotron we never had any issues

  • Terranigma23 Terranigma23 (@Terranigma23) reported

    @ikazushininja24 @TaeTakemiSimp I have problem with Videotron so now I'm with Bell and it's perfect, but maybe I'm the only one ahah

  • Ccsam51 (@Ccsam51) reported

    1/4. We have a problem in QC with our telecommunications choices, @Bell or Videotron only. We have Bell because we refuse to support PKP and Quebecor/Videotron who is a seperatist and already controls most of what French QCers see (TV), hear (radio) and read (newspapers).

  • MontrealLFC Montreallez allez allez 🇮🇱 (@MontrealLFC) reported

    Oh @Rogers, you're setting yourself up to lose a customer of 17 years because you're not respecting your long-term customers with a fairly justifiable credit. Get ready @Videotron - I may go from 3 to 4 services with you shortly!

  • taemoorkhan taemur تیمور (@taemoorkhan) reported

    ..should be really straightforward. But no.. it is'nt. My number was ported from Videotron but Fizz despite being a subsidiary of Quebecor failed to provide me the service. My credit card was charged right away, the payment went through. There was no excuse for this delay..

  • taemoorkhan taemur تیمور (@taemoorkhan) reported

    I think that CBC (Marketplace my be) should look into this. Here is my story: 48 hours ago I inserted a FIZZ sim card in my unlocked android phone that was originally from Videotron. Remember both are owned by Quebecor. So it is literally the same network and number porting..

  • johnyW29 Jonathan Wilson (@johnyW29) reported

    Round 3 of negotiations is live. @Videotron is winning as of now. @rogers @bell can’t match the 10$ difference from @videotron : idiots. BUT the young man @rogers told me to go see new thing called Fizz. Prepaid service very cheap. Tbd

  • excesstigress Excess 💕 MAYBE ETS? (@excesstigress) reported

    @Rotnam according to downdetector Videotron has been having this problem on and off for the past few weeks :|

  • BertiChris Chris Berti (@BertiChris) reported

    @Videotron Your User Centre App says to contact @videotron24_7 for help. It doesn't exist

  • OilCountryPod The Oil Country Podcast (@OilCountryPod) reported

    @Videotron Did something happen in Verdun, Internet is totally out. Router is still giving a signal, tried unplugging everything and setting it back up a few minutes later.

  • brig90 Brian Grant (@brig90) reported

    @Videotron They had no news either other than that there was an outage.

  • the_big_time_ 🆃🅷🅴 🅾🅶 🆂🅰🅽🆂🅾🅽🅴 (@the_big_time_) reported

    Is it possible that it’s 3 freakin days I’m trying to speak with @Videotron satisfaction department and 4 times today for a total of 190 minutes on hold!!! Seriouly what a shitty service!!

  • DonRideout2 Don Rideout 🇨🇦 (@DonRideout2) reported

    @Videotron We moved from Ottawa to the Perth area and were struggling with the coverage here. If we still lives in Ottawa, it wouldn't be an issue but...

  • CookedFTN Cooked . (@CookedFTN) reported

    @Videotron WHY ARE YOU SO ******* BAD WTF

  • cinnitaejinnie Cinni ❄️ Writes⁷ (@cinnitaejinnie) reported

    @jinharemau Rogers. But before I was videotron. Never bell they have terrible service

  • HarrisonYates1 Harrison Yates (@HarrisonYates1) reported

    @cindyella_yolo @Netflix_CA @netflix I’ve been with them since 2010, I’m actually a little disappointed with their reply, it’s almost like yeah we heard you but don’t really care... @disneyplus, @CraveCanada or @Videotron don’t have this issue... it’s not the first time I bring this up with @Netflix_CA @netflix.

  • kimberlyxox13 kim✨ (@kimberlyxox13) reported

    @Videotron has the worst wifi ever

  • Xyala Xyala (@Xyala) reported

    @thesamreynolds 2020 the « call me back when it’s my turn » should be default on all corps service #hotlines ... @AirCanada - ask the folks at @Videotron ;) #whywait

  • MimiLeMeow Mimi (@MimiLeMeow) reported

    @Number31 I’m so pissed at Videotron. Awful.

  • bikeviewca (@bikeviewca) reported

    @transpoticket16 @Videotron . If you have more lines you start savings per line and you can bring your own device. I got one of their specials added at one point $1/month and I can use my phone in the US. Support has also been great.

  • Fishticon2 Fishticon (@Fishticon2) reported

    @Videotron It was a weird problem, they helped me resolve it. Thanx. What a frustrating day though.

  • Fishticon2 Fishticon (@Fishticon2) reported

    @Videotron I cant cuz its not me on the account. Just look in whats down and put it back up. At least link me to a status page that shows what areas are down.

  • jodyheavener ᴊᴏᴅʏ (@jodyheavener) reported

    @Videotron Hi! Yes, I went to your website to sign up for internet service, filled out the form for the Helix plan, and it told me that someone would contact me to schedule installation. I did this last week, and a couple months ago, but no one contacted me.

  • jodyheavener ᴊᴏᴅʏ (@jodyheavener) reported

    @Videotron hi there, I have requested internet service 2 times now over the past couple months, but both times no one has called or emailed me to set it up. I would like to purchase your internet service - please contact me!

  • VJGoh Calamity Jan (@VJGoh) reported

    So I'm switching to @teksavvybuzz from @Videotron because it's going to save me over $300 over 2 years for the equivalent service. (Actually, it's more than that, since I'd actually have to be a new customer to get Videotron's best rate. Right now they just gouge me outright.)

  • wonderboy74 Chris (@wonderboy74) reported

    @Videotron help! Can't connect my father's cell phone in Cuba!

  • sylviehill Sylvie Hill (@sylviehill) reported

    Oh boy @Videotron! AGAIN with the fantastic service! I’m minutes away from un gros déménagement, need to unscrew my modem & can’t with my lady hands. Thanks to Jean-Christoffe who told me my options (cur wire) & took ALL the stress away! Merci!

  • conicoletti courtney (@conicoletti) reported from Deux-Montagnes, Québec

    @Videotron there has to be something you can about these scam phone calls regarding Service Canada and our social insurance numbers. I received 8 scam calls today back to back.

  • iwillbehave514 Russell #TeamPlayoffs RN (@iwillbehave514) reported


  • RessyM Teresa (@RessyM) reported

    @nyakoshiro01 @ErinOTooleMP Except Trudeau didn't propose any of it. The review and recommendations were done by lawyers, who are mostly Canadian-media focused. Ie, they support Rogers, Shaw, Bell, Videotron, etc.. Considering many of the recommendations break our Charter of Rights, most of it wont happen.

  • BergeronVincent Vincent Bergeron (@BergeronVincent) reported

    @Bell_Support signal constantly lagging and stopping on Bell Fibe Alt TV... After the NBA Finals debacle, I thought you would have fixed this. I’ll just switch to Videotron now...

  • Jono520 Jon Sanz (@Jono520) reported

    @Bell I wish @Rogers would have been in Quebec.. oh man cause this would never have flown. But I guess I'll be getting my internet with @Videotron from tomorrow on.. oh and know that I will be reaching out to la loi de la consumateur.

  • spamfighter666 Neil Schwartzman (@spamfighter666) reported

    A positive shoutout to @Videotron : I just contacted technical support. They had to contact another department and there was an estimated 15 minute wait. The rep told me he would call them and call me back. THAT is great customer service. TYVM.

  • SBishayIRIS Samer Bishay (@SBishayIRIS) reported

    @Mark_Goldberg @AlsoKnownAs_AA @tedwoodhead The issue is not so much foreign investment. You’re right @Mark_Goldberg , there’s no more national spectrum to buy to launch service. Unless you can buy, wind, Cogeco, Eastlink, VIDEOTRON , Sasktel all at the same time. Mission impossible I would say!

  • L4PatNadeau Pat Nadeau #TeamPlayoffs (@L4PatNadeau) reported

    @mrfparadis @RegisMcGuire @JJonesey Truth be said they wouldn't offer service where I lived so they made the choice easy. I was going to pick Videotron out of them all, now i'm with Bell and since PKP basically took people hostage, would have a hard time being their customer anyway.

  • PasswordSuck2 Matt LP (@PasswordSuck2) reported

    @robrousseau Bell is the worst. Don’t let them swindle you with their deals, they’ll hike the price right after without telling you, then you literally have to threaten them to switch for Videotron or whatever, otherwise they’ll keep screwing you. Say no to Bell.

  • tgreenc @tgreenc (@tgreenc) reported

    Today is a day when all telcos come together to support a common goal. #BellLetsTalkDay @rogers @Fidomobile @koodo @virginmobilecan @TELUS @FreedomMobile @Eastlink @Videotron Listen Learn Educate. #mentalhealth

  • lafindumonde lafindumonde (@lafindumonde) reported

    @VideotronDiv been on Videotron customer service for 2 hours now and if I add in the last few days they truly don’t wont to talk to anyone about anything, so yes moving on to Bell but they will not ever let me cancel...20 years and that’s what we get

  • AIRSOCIETY AirSociety (@AIRSOCIETY) reported

    @Videotron @Raphael_1803 Can confirm you’ve been offline since 3pm. Your customer service line had an auto reply saying it would be fixed by 6pm, which it hasn’t.

  • wfuregatti Wander Martins (@wfuregatti) reported

    @Videotron I'd like to know when I will receive my Visa Gift Cards promised two months ago when I renewed my contract. The salesperson said two weeks, but It's been more than two months and don't get even a clue from your support channels.

  • cindyella_yolo Cindy 🐬 (@cindyella_yolo) reported

    @HarrisonYates1 @Fidomobile @FidoSolutions @Videotron @TELUS @virginmobilecan @TMobile I hope your issue was resolved in a professional manner. I was once overcharged, wasted over an hour on hold and they compensated me by giving me a free phone.