Vidéotron Outage

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Vidéotron problems in the last 24 hours

Vidéotron Outage Chart 07/31/2021 02:05

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems:

  • Internet 86.11% Internet
  • Wi-fi 6.02% Wi-fi
  • E-mail 2.78% E-mail
  • Total Blackout 2.78% Total Blackout
  • TV 2.31% TV

Vidéotron Outage Map

The most recent outage reports and issues originated from Anjou, Longueuil, Montréal, Granby, Saint-Eustache, Québec, Toronto, Greenfield Park, Kirkland, Ottawa, Outremont, Perth, Châteauguay, Vaudreuil-Dorion and Laval.

CanadaAnjou Internet
CanadaLongueuil Internet
CanadaMontréal Internet
CanadaMontréal Internet
CanadaGranby Internet
CanadaMontréal Wi-fi

Vidéotron Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • hfiguiere Hubert Figuière (@hfiguiere) reported

    @BenKlass @CompBureau @CRTCeng the thing is that "offer only in Quebec" because videotron is a bit cheaper so they have to "compete", so having this nation wide mean that a customer in Ontario or BC would have an option cheaper because Videotron is cheaper. (or they could just all raise prices)

  • rachelpedersen Rachel Pedersen (@rachelpedersen) reported

    @Videotron charged me $35 extra for a fee that was waived on my contract. Talked with customer service and the fee was fixed on their end but apparently I cannot see it on my end 🤔🤔🤔 does that not seem suspicious

  • karimzak1 Karim Zakher (@karimzak1) reported

    @BarrySchwartzBW Yes same issue here with Videotron, can’t figure out why.

  • pixelyzed Stéphane Bergeron (@pixelyzed) reported

    @MancreeperJude @Rackspace Fixed for us. I talked to Videotron support yesterday and they 1st line tech didn't have a clue but she talked to someone else and they were aware and said it would come back "sometime in the next few days...". It came back 2 or 3 hours ago for me.

  • marymaraj mary maraj (@marymaraj) reported

    @Videotron @SheilaB06891416 Totally ridiculous! we pay a lot for this service that you change with no alerts!

  • robbycap418 Robert Caporuscio (@robbycap418) reported

    @Videotron @SheilaB06891416 That’s really not acceptable… changing channels on a whim to subscribing clients is not very customer friendly..l no notification?

  • WJ_Roberts Bill Roberts (@WJ_Roberts) reported

    @Videotron Is the setting I need available on iOS app or not? Please explain EXACTLY how I can check my billing notification preferences. Trying to solve a problem you created by stopping my paper billing…

  • aderosas1 Alessandra (@aderosas1) reported

    Is there a @Videotron power outage ? No service for TV, internet and landline telephone not working.

  • WJ_Roberts Bill Roberts (@WJ_Roberts) reported

    @Videotron So I’m in your iOS app and can’t find notification options, there is no search. Help?

  • aderosas1 Alessandra (@aderosas1) reported

    Anyone else experiencing problems with #videotron? @Videotron your offices are closed and the WIFI is down, my landline telephone is NOT working and my TV is not working. Can you update us with the problem? What is going on?

  • curious6720 Tina (@curious6720) reported

    @Videotron Has anyone been falsely billed $1.75 for calling a taxi but you didn't use this service ?

  • WJ_Roberts Bill Roberts (@WJ_Roberts) reported

    @Videotron So - I pay my paper bills on time for 20+ years - you switch me to online billing (without my consent) and don’t email my invoice, and wonder why I miss payments? I’ve paid my current amount owing #YourMove. Don’t say call - you’re closed when I’m not working.

  • kellergraham Alex Tipaldos (@kellergraham) reported

    Update: Third call to @AcanacInc and they tell me the problem is with @Videotron . I check their Twitter feed and see very little activity pertaining to an outage. What’s going on?

  • pixelyzed Stéphane Bergeron (@pixelyzed) reported

    @Rackspace I know it works for others so I'm wondering if you are having an issue with the Videotron ISP in Quebec right now or made DNS changes to your domains recently that may explain this?

  • naxalite coolio iglesias (@naxalite) reported

    @Videotron issues. English customer support?

  • lulu6085 🇨🇦 Stocks (@lulu6085) reported

    @CNBC regular programming not receiving in Canada this morning - we are getting CNBC World feed. Can't watch regular programming. Videotron says it's not them. Can you help? Can't watch @SquawkCNBC. so sad.

  • JulieeB11 Jb (@JulieeB11) reported

    I never hated @Videotron until now!

  • Marco_281284 MarcoO (@Marco_281284) reported

    @Videotron For the chat is it customer service or technical support?

  • kayoazul ø (@kayoazul) reported

    @Videotron helix contract is a TRAP not explained to customers BEFORE signing up. i thought this was illegal. can’t find mention of conditions on your website. it should be plain. receiving details in a pdf contract link afterwards is too late. complaint was sent to @CCTS_CPRST

  • TVBCRehfer TVBC (@TVBCRehfer) reported

    @MarcMillerVM Of course it takes government money. Meanwhile Rogers is making the investment without govt money to bring the same to Six Nations. Hey Bell/Videotron what's your problem. Can't do anything without money from your friends?

  • JChart82 Josh Chartrand (@JChart82) reported

    @Videotron Message sent. @Rogers @RogersHelps Has no idea why my internet was suddenly cancelled. I'm on the phone with them right now for the fourth time and they don't know and have no solution. The saga continues...

  • AnthonyBarranco Anthony Barranco (@AnthonyBarranco) reported

    @Videotron your site is down. My network is down.

  • AnthonyBarranco Anthony Barranco (@AnthonyBarranco) reported

    @belong2superman @Videotron I just went down too. Site is down on my phone too. Perfect timing

  • belong2superman Rosie N (@belong2superman) reported

    @Videotron my helix is down, was told that it's a general outage. Any news when it'll be back ?????


    @Videotron system down

  • Will78787 William Lee (@Will78787) reported

    @Videotron Help by figuring out what happened and addressing it, instead of only the people who speak up.

  • Will78787 William Lee (@Will78787) reported

    @Videotron Thank god my wifi is the only thing I get from you guys. Internet is down again smh.

  • K56879801 K (@K56879801) reported

    @Videotron If you read my message you know that I did contact customer service and they can’t help me with that

  • K56879801 K (@K56879801) reported

    @Videotron Hello, based on our last conversation the supervisor called me back and we agreed that there will be no charges of the Technition visit, to my surprise the charges were added and the customer service has no notes of this agreement on my file. This is very vexing

  • Jojokofficial_ 💋 (@Jojokofficial_) reported

    @IssaCheckmate @Videotron WTF @Videotron this is actually horrible. I’m so sorry you went through that. I’m definitely never going to go with their services and will make sure no one around me ever does either!