Vidéotron Outage

@Videotron should update their DNS it's been almost 24 hours since I switched records on a site and customer of theirs still can't access it. Pretty bad service if you ask me.

@Videotron You guys have the worst service known to mankind. It doesn’t make sense that my modem resets itself 10 times a day everytime I’m in the middle of something.

@Videotron is there an issue with helix? My helix router is blinking orange. Can't watch anything. I tried unplugging and plugging the helix router but still just keeps blinking orange

@Videotron Hi, I contacted customer support about not having phone reception three days ago and still have not received a response.

@jacobin 2/2 And 2) The paragraph introducing PKP to the mix seems misleading. To my understanding, it is not the cleaving off of Freedom and possible purchase by PKP that is the problem -- Videotron going national? -- but what would remain for Rogers to acquire.

@pluc @cogeco @Videotron In other markets where there's "competition" there is still only one physical grid, though, and one grid operator/maintainer. I have no idea how it works for cable network infrastructure though.

@pmarriott I'm with @cogeco, it's down and @videotron called me to try and convert me. They install generators on their cable boxes on electric posts. Ain't nobody trying to sway my electricity provider

@Videotron Completely separate from the storm, Ottawa south is still without LTE data. It has now been weeks and customer service is still suggesting 3G which only provides 0-5mbps. You would think they could get this right, but @videotron clearly doesn’t care. How are you worse than bell?

@DrSamTheDentist @reideltj @Videotron But the issue is publicly known to have happened before the storm though! Ya sidebar, I'm pretty amazed for such a carrier, it still hasn't implemented support for eSIM yet!

@Videotron Is K4K 1G7 still down? We have been away while the power was out, but now we have no internet.

@Videotron again without wifi, it’ll be 5 days with this problem.

@Videotron again without internet, it’ll be 5 days with this problem.

@Videotron J0x2g0 still down? Any update or expected service?

@Videotron We had internet and then down the following morning. This normal?

@peternowak @TELUS @Videotron Will we only get service in French?

@Videotron 24hours no service. Cmon guys.

@MattBosty I'm on videotron and I fixed it by temporarily roaming onto a partner network and using that one instead

@Videotron Power is restored, but no cable Internet at postal code J9B. Any idea when service will be restored? TIA.

@Videotron Internet is still down for me in J9J - can you help me validate if it’s due to the storm?

I swear i don't recommend @Videotron they have the worst customer service. One of they're agent's disconnect my services while i was on the phone with him ! Lol they have this hang up on customers culture !

@Videotron when will service be restored in my area? J9A

@Bell_Support Can yall do something my moms been without internet and she has 3 kids under 14 since 10am yesterday do something or we are going with @Videotron the best internet company recommended that cares about customers and I suggest others as well!!! If they can’t fix this nonsense

Is @Videotron cell data still down? In-laws without power and without phone data

@David_Mulroney Rogers, Bell/Telus, Videotron and Sasktel, chose and signed contracts with Ericsson and Samsung, Freedom, we were down to Nokia or Ericsson, this decision could have been announced 2 years ago.

Hey @Videotron you planning to get the TV service running anytime soon? Otherwise I ain’t paying for it this month. Get your act together please and thanks.

@Videotron is there still an outage in my Area? J9A ... The Helix light is white in front and the ethernet is orange but the wifi doesn't show up as an option for me to connect to at all. Doesn't even appear.

@Videotron No service here in J9A still

@devilrose21 @Videotron They don't give a damn... 32 hours and counting without services... I need my internet for work... This is unacceptable.

@Videotron an update on outage would be nice. I understand storm caused problems but your customers deserve a better answer than just wait.

@Videotron Even before the storm support was suggesting a repair time of over a month. Now that the storm has happened I am certain any claims of service disruption will be blamed on the storm.