Vidéotron Outage

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

 No problems detected at Vidéotron

Vidéotron problems in the last 24 hours

Vidéotron Outage Chart

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(59.15%)
Phone
(29.58%)
Total Blackout
(4.23%)
TV
(4.23%)
E-mail
(1.41%)
Wi-fi
(1.41%)

Vidéotron Outage Map

The most recent outage reports and issues originated from Montréal, Salaberry-de-Valleyfield, Ottawa, Westmount, Ottawa, Pointe-Claire, Laval, Pointe-aux-Trembles, Orléans, Gatineau, Sherbrooke, Mississauga, Longueuil, Granby and Toronto.

Montréal Internet
Salaberry-de-Valleyfield Phone
Montréal Internet
Montréal Internet
Montréal Phone
Westmount Total Blackout

Vidéotron Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • MachineSqarrs Stomping Scars 🌈🧱 (@MachineSqarrs) reported

    @Granddad_Sr We've been telling the government that Bell, Videotron, Rogers, Telus and the rest of the incumbents across the country are ******* criminal scum for years. I got really heavy into it in 2011, but it's only now, in twenty ******* NINETEEN that they deign to acknowledge. ****.

  • johnefrancis johnefrancis🇨🇦 (@johnefrancis) reported from Ottawa, Ontario

    Hey @Videotron, the tech support handle shown in the customer centre app @videotron24_7 doesn't seem to exist.

  • kylieoutsold william (@kylieoutsold) reported

    @Videotron fix it now

  • kylieoutsold william (@kylieoutsold) reported

    @videotron im considering switching to @bell so yall better fix your stuff 🤡

  • M_J1512 MJ 🇵🇱🇨🇦 (@M_J1512) reported

    @Videotron Official updates would be proper customer service..... just saying......

  • kylieoutsold william (@kylieoutsold) reported

    @Videotron can you fix your stuff your service has been shit for the whole day but yeah “its a priority”

  • kylieoutsold william (@kylieoutsold) reported

    well turns out its just my carrier having issues @Videotron fix your shit

  • Tryin_2_Adult JKL (@Tryin_2_Adult) reported

    @Videotron Still not working...

  • AdamHatesAll Adam S. (@AdamHatesAll) reported

    @Videotron fix your SMS service please!

  • SamanthaMileto Samantha Mileto (@SamanthaMileto) reported

    @M_J1512 @Videotron Ok I’m having the same issue! Glad it’s not my phone!

  • Adelson_xo AAA (@Adelson_xo) reported

    Everyone that has Videotron as a cell provide.. . they are working on the problem. It's a technical issue. Should be fixed by the end of tonight.

  • ImFootstick Footstick (@ImFootstick) reported

    @Videotron im having issues with SMS for almost 24hrs now, this is a joke and unacceptable...can we please get a proper answer instead of we are working on it...

  • Videotron Videotron (@Videotron) reported

    @VladimirNoze (1/2) The E-mail titled "Reminder: Your Videotron invoice has arrived" is an automatic informational message sent to remind you that your invoice is available in your Customer Centre.

  • RNWracingnews Racing News Worldwide (@RNWracingnews) reported

    @Videotron @SaherWafai Same here me and my colleague sms not working

  • radufour Rob Dufour (@radufour) reported

    @Videotron good can someone help, my bill seems to be a little high

  • Heronkill Francis Carrière (@Heronkill) reported

    @Videotron Cell service has been down for a while in Ottawa...

  • gersandelf Gersande «Smashy-Smash» La Flèche (@gersandelf) reported

    i miss superclub videotron (quebec blockbuster) SO MUCH the last one near my house closed a couple years ago and i feel like i might have been their very last regular customer 😭

  • heelnxt HeelNXT (@heelnxt) reported

    @Videotron your internet is the most trash thing I ever had the misfortune of experiencing bro. Bell was ripping me off but at least that shit worked. **** y’all

  • connect613 Patrick M. CRB (@connect613) reported

    @Videotron So that's the issue, I tried twice and the callback did not happen. 🤬

  • connect613 Patrick M. CRB (@connect613) reported

    Hey @videotron twice I called and entered my number for a callback and received no call. I want to pay you. Help me give you money. I can't wait 40 minutes on the phone.

  • lunchexperts Matthew (@lunchexperts) reported

    @lesleychestrman @Bell I've had the same thought. Went to bell twice and terrible customer service sent me back to videotron both times.

  • einwechter Einwechter (@einwechter) reported

    I always dread calling into customer service for my internet. But I realized #Videotron Eng. customer service is literally the best I've ever dealt with.

  • djjf djjf (@djjf) reported

    @lesleychestrman @Bell I don’t understand all the talk about poor service with @Bell:I have been with them for more than 30 years and never had a problem with assistance,repair or support.I have Bell Fibe for TV and Internet,Mobility. Never used a high pitch to get what I want...Videotron is👎🏻

  • wem51 Bill Migicovsky (@wem51) reported

    @lesleychestrman @Bell I have to agree with you that Videotron, for the most part, as very good customer service, and for that reason alone, I doubt we will ever switch.

  • marylamey Mary Lamey (@marylamey) reported

    @perreaux @lesleychestrman @Bell True but better customer service than Bell and less PKP than dealing with Videotron

  • KSC54321 Kevin Callahan (@KSC54321) reported

    @lesleychestrman @Bell It's interesting. I was with Bell for years and never had truly good service until I called to cancel everything as I moved to Videotron. Too little too late. I've experienced nothing short of excellent customer service with Videotron

  • ghoshuvo Shuvo Ghosh, MD (@ghoshuvo) reported

    @lesleychestrman @Bell Indeed this is why I left videotron years ago. Couldn’t knowingly support the corporation of an ultranationalist. I already probably unknowingly contribute to causes I’m against. In this case, whatever inconveniences it might have resulted in, I just had to drop videotron.

  • griffonlianne Christian (@griffonlianne) reported

    @lesleychestrman @Bell I’ve never had any issues with Bell’s customer service, at all. And this from someone that used to work for Videotron :-)

  • MTLAVAL (@MTLAVAL) reported

    @lesleychestrman @Bell I switched back from Videotron to Bell. Yes Videotron Customer service was good but I must say I was pleasantly surprised by how good Bell customer service has been. I have been treated well plus Bell product is FAR superior and I'm not funding a nationalist, separatist whiner.

  • agatawrite antonowwrite (@agatawrite) reported

    @Videotron Service has been down in Old Montreal since 6 am. According to your techs it was supposed to have been restored over an hour ago. Not good.

  • agatawrite antonowwrite (@agatawrite) reported

    @Videotron Service has been down in Old Montreal since 6 am. It is now 11:00 and according to your techs it was supposed to be restored over an hour ago. Not good.

  • uniquegeek1 UniqueGeek (@uniquegeek1) reported

    @synackpse @Bell_Support @RogersHelps Been thinking about the Bell / Rogers / Videotron application this week. One of the legal problems of policing content is then you risk becoming liable for policing content, including what you accidentally policed, and what you missed. Curious what a lawyer would say.

  • Luigi514 LuiDarkSide (@Luigi514) reported

    @impactmontreal @Videotron @TomasTatar90 for coming to another shit show

  • arcsvibe Sam A (@arcsvibe) reported

    @impactmontreal @Videotron The fans for watching this crap

  • colbeta_ Lambert (@colbeta_) reported

    Virtually no reliable data connection in the downtown tunnel and around St Laurent on the #ottLRT with @Videotron. Although when Videotron network is unavailable, my phone switches to @TELUS, I couldn't get data connection ...

  • ShiNofu_ Shin Seikatsu [ShiNofu] (@ShiNofu_) reported

    @Videotron That definitely really sucks and it makes no sense. Many countries all around the world makes it possible.

  • biancatropiano1 biancatropiano (@biancatropiano1) reported

    @Livehardbeepic @Bell @Videotron The rude customer service, incorrect information and neglecting to comply with their own policies and procedures is what drives me mad! They are the absolute WORST

  • Milnoc François Caron 🇨🇦 (@Milnoc) reported

    @fanCRTCProfling @Videotron No, the phone doesn't seem to support it. I suspect it's a difference between the EU model and the non-EU model of the phone. I don't know what it is exactly. I'll have to do more research on this later. No biggie. I can live without VoLTE.

  • Milnoc François Caron 🇨🇦 (@Milnoc) reported

    @fanCRTCProfling @Videotron Receiving messages was not a problem. Those messages arrive via your regular phone number. Sending messages however requires a special phone number to work properly, and I must have screwed that up after I had found the hidden Info menu while trying to activate VoLTE.

  • Milnoc François Caron 🇨🇦 (@Milnoc) reported

    The text messages on my phone finally work now! It turns out the SMSC number was screwed up. @videotron, please note that your SMSC number *must* include "+1" at the beginning otherwise it won't work. Make sure you include that info when you give the number to a customer.

  • amusabeh abdul (@amusabeh) reported

    @Videotron Hi I am having a problem with your customer satisfaction services supervisor, and I want to make complain of him But he doesn’t want to give anyone else to speak to him He says IAM The Supervisor and u can not reach any body else after me. Please advice me

  • biancatropiano1 biancatropiano (@biancatropiano1) reported

    @_ThaNerd_ @Bell @Videotron In my experience, I will take @Videotron any day over @bell I got my family to cancel their 7 accounts with bell and switch to @Videotron and we’ve all been THRILLED.

  • biancatropiano1 biancatropiano (@biancatropiano1) reported

    Anybody with @Bell who is known to be the company with THE worst customer service, and whom is fed up should really switch to @Videotron I have a better package and I’m paying much less. And guess what MY SERVICES WORK.

  • biancatropiano1 biancatropiano (@biancatropiano1) reported

    Anybody with @Bell should seriously consider switching over to @Videotron .. I’ve been with them for THREE month and their service has been EXCEPTIONAL. Their new helix is also incredible 🙌🏽

  • MSzirmay Michael Szirmay (@MSzirmay) reported

    @CNN You should let the public know how @Videotron, they just take money but offer 0 service.

  • EricJVargasMD Eric J. Vargas M.D. ABOM (@EricJVargasMD) reported

    @valerie_heron @koodo @Videotron @koodo is horrible. I would just switch to @Videotron right away. Unacceptable business model

  • s4shmoney Safalicious (@s4shmoney) reported

    wtf is videotron

  • valerie_heron Valérie Heron, MD (@valerie_heron) reported

    .@koodo, I've scheduled 5 calls to discuss a billing error, but no one is calling back. As a customer of 10 yrs, I find this service unacceptable. Seriously considering @Videotron. They have better prices and friendly humans who actually answer the phone!

  • elsworthanthony Elsworth Anthony (@elsworthanthony) reported

    @Bell your company has the worst customer service ever. You always have to make things so complicated, long live @Videotron !

  • nellyHXO Nil (@nellyHXO) reported

    @Videotron is really one of the worse companies. I'm gonna buy out my contract and cancel. This is horrible.

  • OzziesPOV Ozzie E. (@OzziesPOV) reported

    Although @Videotron has friendly & efficient customer service, they are way too slow. Over an hour to set up TV channels is ridiculous

  • nellyHXO Nil (@nellyHXO) reported

    @Videotron I got in touch after 1:45 of wait and he rushed me saying he can't help and hung up.

  • tinydsouz Alana (@tinydsouz) reported

    @Videotron Thank you, I finally got through after an hour and was able to cancel my service.

  • megano_xx m (@megano_xx) reported

    @Videotron how in the SWEET **** have we been on hold for an hour

  • tinydsouz Alana (@tinydsouz) reported

    @Videotron @hbshmoe I don’t use it either and have called to ask them to remove it and they still charge me, they also charge me $15 extra each month for unlimited internet that I never asked for. I’ve tried to cancel 3 times but it’s over a 45 minute wait each time! 😭

  • hbshmoe hbshmoe (@hbshmoe) reported

    @Videotron Somewhat misleading to add the charge under one name the credit with a different. Also, if it is a free service why is it billed at all......

  • JasmineDyed Jasmine Ip (@JasmineDyed) reported

    Me and two of my sisters triple tag teamed a Videotron customer agent poor thing but wtf

  • RichMous Richard Mousseau (@RichMous) reported

    @BWildeGlobal Yeah I know...yet, that's the problem. Unless I find it free somewhere....clearly Videotron doesn't have that. I hvae no problem buying a package...just don't know what package to buy. Not easy with Big10. Much easier elsewhere.

  • ShepCommandr Ian (@ShepCommandr) reported

    @Marcusius1973 lol No Videotron here, and it's cell service. I can get Telus, Bell, Rogers... or smaller joke providers that just lease towers from the big 3 and have almost no coverage outside of the GTA... Rogers, I'd get a bundle discount with my internet.

  • Oh_Womyn Ruchika (@Oh_Womyn) reported

    @Videotron Hello and thank you for this reply, which I am only reading now. Have sorted out issue with Satisfaction Dept (Sam). Customer service was, I would like to add, not terribly helpful. Anyway, with re-negotiated contract - that I can afford - am happy to close this convo.