Vidéotron Outage Report
Why is my Vidéotron service not working?
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If you are having issues, please submit a report below.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (69%)
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Wi-fi (11%)
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TV (8%)
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Total Blackout (6%)
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Phone (3%)
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E-mail (3%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Châteauguay, Ottawa, Toronto, Longueuil, Laval, Gatineau, Lachine, Mercier, Dollard-Des Ormeaux, Saint-Jérôme, Mississauga, Castle Gardens, Blainville and Hudson.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
Internet | |
| Châteauguay |
Internet | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Ottawa |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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shawn
(@hey_its_me_2020) reported
Add Google’s DNS if your #videotron is down.
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cRypto SøSa
(@cryptosauce247) reported
@Videotron Fix your ****!
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Edgar Robinson
(@emrabber) reported
@fagstein @Videotron Switch your dns to google public and you can get past the problem
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Perrier
(@Perrier40579754) reported
@Davesdere @Videotron Same, I have 2 quizzes this afternoon, I have missed the first one just now, I hope it will be fixed before 3 or else Im in deep ****
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john bocum
(@bocumjb) reported
@GadSaad @Videotron cancel culture step 2 "technical difficulties"
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Nico
(@NakedRaptor) reported
@Videotron i swear ive been complaining about you more often this year than the number of times ive used youre internet drop one more time, PLEASE, so i can fkn go to another service already
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The MethaGamer
(@TheMethaGamer) reported
@AdmiralHackbar @Videotron EMG 2926 what’s the username and default password. This POS here I have never been ab’e to log into it. Videotron is the worst company ever I got to endure it at my folks. You guys better get your **** together I’m losing money here dumbfucks...
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Armin Morattab
(@arminmor) reported
@Videotron WTF?! Can't WFH!
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Flagpole to Canada
(@Flagpole_Canada) reported
@fagstein @Videotron Is it even their servers or are they now DDoSing someone else’s poor server?
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P.J.
(@PJ86994288) reported
@Videotron Would be nice to get updates and an estimated time when service could be re-established
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sbg4evr
(@sbg4evr) reported
from
Montréal, Québec
@JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔
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b0u
(@b0uming) reported
I should've stayed with bell **** u @Videotron
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L. V. Birdsong (they/them)
(@LVBirdsong) reported
@Videotron Not only did my Internet go down but my phone as well - I have never felt so cut off. I had contacted Videotron a few days ago to say my connection has been unstable lately and they brushed it off as "not on their side." What a joke.
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#GoHabsGo
(@Rahrakwasere) reported
@Videotron So that explains why your customer service/ tech support phone lines dont even ring when we call?
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Nadia
(@Nadia22812773) reported
@JokeSins @Videotron I’m in West Island and no service
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Sophie #Villain☔️
(@TheRealSophie10) reported
@DarthAlexander9 @ffsWeal Sorry guys I couldn't start broadcasting again. Videotron is currently having an outage and I have no internet right now.
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Sophie-Anne B.
(@SophieAnneB) reported
@Mrc010203 @StephyVicente @Videotron Down in Gatineau too. Phone line to customer service says customer you are retrying to reach does not exist. Ooh boy
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Ken Shields
(@yarvinator) reported
@Videotron If you know how to change your DNS settings on your PC or router, change it to use 8.8.8.8 for now. DNS services are down... not the internet
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FrekkieMonster
(@FrekkieMonster) reported
@JokeSins @Videotron I'm in the surrounding areas of Montreal and it was down for a good hour and now it goes away and comes back non stop
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Josyane Godin
(@Godin22joe) reported
@JokeSins @Videotron I am Gatineau, and it’s not working either , tried to call Videotron but their phone is not working
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GatorrGG #BHRC⚪️
(@GatorrGG) reported
@Videotron you guys are the worst
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Steve Elkin
(@Stevie_clix) reported
@JokeSins @Videotron LaSalle is down
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Joanne Bayly CBC
(@baylyjoanne) reported
VIDEOTRON: The biggest cable company in Quebec is experiencing a widespread outage. Videotron says it is experiencing technical problems with some of its services. The company has at least 2-million cable and internet customers in the province.
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Paul Games
(@ItsPaulGame) reported
@MitchSchwartzCo @Videotron it's a DNS issue, if you know how you can go on your router and change the default DNS to google's servers (8.8.8.8 and 8.8.4.4) and it will fix the issue
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Jean-Nicolas Reyt, PhD
(@jnreyt) reported
@Davesdere @Videotron Exactly my issue. I am starting to regret switching to Helix.
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OmegaPrimal #BLM Native Life Matter
(@TheOmegaPrimal) reported
@Chrisleroux @JokeSins @Videotron my parents live in Marieville and have the same issues.
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Steve Faguy
(@fagstein) reported
@Videotron Definitely a major DNS problem at Videotron, affecting residential internet and mobile data. The servers are pingable, but not returning any DNS requests.
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Chris Leroux
(@Chrisleroux) reported
@LacassePhilippe @JokeSins @Videotron Really? Holy crap didn't realize it extended that far.
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All The News That's Fit To Print
(@AllTheNewsThat2) reported
@CBergstaller @Videotron Could be worse. We could be with Bell garbage
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Esteツ
(@estebanitos7) reported
@videotron is my internet weak, le are you having issues in Quebec?