Is Vidéotron having an outage?

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Vidéotron problems in the last 24 hours

Vidéotron Outage Chart

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Most Reported Problems:

  • Internet (79.41%)
  • E-mail (8.82%)
  • Wi-fi (5.88%)
  • TV (5.88%)

Vidéotron Comments

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • _amyblackmore Amy Blackmore (@_amyblackmore) reported

    Videotron tech tech support agent kept calling me Mrs Macklemore on the phone this morning... It was so hard not to laugh.

  • haitianfrekan o (@haitianfrekan) reported

    @Bell_Support just lousy customer service I don’t think it’s the agents fault maybe y’all incentivize them to act that way. I will be with @Videotron DONT worry

  • DanielBeaurega6 Daniel Beauregard (@DanielBeaurega6) reported

    Leaving @Videotron and going to @Bell was literally one of the worst financial decisions I've made in years costing me upwards of $2,000. Had I stayed with my previous supplier, who, by they way, in my 5 years with them had only raised my rates by $20.

  • VALLEELORRAINE lorraine vallée (@VALLEELORRAINE) reported

    @SpaceChannel @startrekcbs Love the series only problem last week my provider Videotron cut a good 20 minutes of the show it lasted from 8PM TO 9PM WHOOPS I KNEW THIS IS WRONG , went back at recorded it at 1h00 am to 2h30 am to catch the last part of the show , i sure hope Videotron corrects this !

  • Leaf_fan18 Salt Meat (@Leaf_fan18) reported

    Wanted to send a BIG thank you to Amelia @Videotron Mobile Customer Service. She took the time to listen to my issue and correct it entirely while I was waiting, so I wouldn't have to call back. This is what customer service is supposed to be like.

  • Ephraim64335529 BOAfrimapld🇨🇦 (@Ephraim64335529) reported

    @JayceLad Videotron. Its not bad...

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    @Videotron I DO NOT HAVE a choice of the provider for the program guide. So if it i BAD it is VIDEOTRON'S FAULT. This a recurring problem on many channels, including the one with premium for which you raise the price by 10%. You have done NOTHING in 6 years.

  • deena7202 Deena 🥂🎉🐈🎆 (@deena7202) reported

    Sucks for people with @Videotron recording @startrekcbs tonight on @SpaceChannel . It was longer than an hour but since it wasn't indicated as longer, the recording missed the last 10ish minutes. And now they're playing Bones instead of @cw_spn as indicated on the guide.

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    @Videotron I think you misspelled "lack of competition". Because I don't believe a moment that the cost is rising, nor the service improving. You still haven't fixed the TV guide. It still mispresent when shows start.

  • hfiguiere Hubert Figuière (@hfiguiere) reported

    So, @videotron want to increase my (TV) bill by $3 for the base package, and $3 for the package that contains HBO. Which is around 8% of the bill. But I haven't seen any better service over the years. If only @CRTCeng was not regulating their monopoly.

  • cabtastic Cab (@cabtastic) reported

    @GenevieveFT "Talk ***** to me" "You don't need to call them... we'll cancel your Videotron service for you"

  • sickbeers 6’1 (@sickbeers) reported

    @Videotron yo, looking for an email to send some stuff to. It has the word customer and maybe service but its not customerservice

  • rcsadams fang (@rcsadams) reported

    Just got @Videotron new 400 mb down 50 mb up, so streams should be 🔥🔥🔥

  • peppassauce mamichulita (@peppassauce) reported

    best believe videotron gonna refund me for all this data im using while they have “technical issues”

  • peppassauce mamichulita (@peppassauce) reported

    @Videotron yall suck, no internet & no tv... now i have to use MY 3G cause yall are having issues... UNACCEPTABLE

  • chloejaasmine chlo (@chloejaasmine) reported

    Literally been on the phone with Videotron for an hour, get your ******* shit together damn

  • mpollaud Marie-Anne Pollaud 🍁 (@mpollaud) reported

    @MPComplained It's atrocious. And Bell is by far the worst. Dealing with their customer service is part of the informal Canadian citizenship reqs. I'm with Videotron and they're really good, but way pricier than their European counterparts.

  • clogicca Steven (@clogicca) reported

    @MobileSyrup tmn was better and now that they've forced this replacement of tmn with this crave garbage on @Videotron, I get less content than with tmn and the price increases next month .. nope, bye bye crave crap 😡💩

  • judia_frances Judy (@judia_frances) reported

    @Videotron Have been having a lot of issues with our recently installed cable system and were ready to cancel after multiple disappointing calls to customer service but we finally got Louise who reassured us, fixed the issues and convinced us not to cancel. #shedeservesapromotion

  • ealculumbre Ed Alculumbre (@ealculumbre) reported

    @Videotron please stop calling me in French. I want service in English.

  • Silver_Aga Silver Aga (@Silver_Aga) reported

    @Bell @TSN_Sports @Videotron there’s stutter on your webstreaming for the Habs vs duck when in-game... help. On both webplatform

  • engagedpractx Daniel Reeders ANU (@engagedpractx) reported

    @Videotron Your sub-brand Fizz is damaging your own brand. Problem after problem, with customer service who can’t help. I’m about to ditch them and you better believe it won’t be for Videotron.

  • RobMontreal The Original Barcham (@RobMontreal) reported

    @gillies_robert @Woodsy1069 Doesn't help someone who is connected with Videotron.

  • HHERAssn Hanger Hill East RA (@HHERAssn) reported

    @virginmedia Thanks. The two boxes are in Ashbourne Road W5, between the junctions of Corringway and Beaufort Road. They are very old (ex-Videotron) and the door catches have been broken for years. They need to be removed, repaired properly or replaced.

  • SJSeaDogs Saint John Sea Dogs (@SJSeaDogs) reported

    The Sea Dogs need to kill off a hooking call with 20 seconds left in the middle frame. And Saint John heads to the dressing room at Centre Videotron down 1-0.

  • HHERAssn Hanger Hill East RA (@HHERAssn) reported

    Thanks. The two boxes are in Ashbourne Road W5, between the junctions of Corringway and Beaufort Road. They are very old (ex-Videotron) and the door catches have been broken for years. They need to be removed, repaired properly or replaced completely.

  • Videotron Videotron (@Videotron) reported

    @RousskikhDaniel This does not come from Videotron. If you are a Fizz customer, we suggest you to contact them. Have a nice day. -sb

  • hollaatangie Pequeña muerte 👼🏽 (@hollaatangie) reported

    @Videotron funny as hell talking about my bill is gonna be $2 extra every month but my WiFi was down or slow af half of this month 😒

  • franchcraciun F (@franchcraciun) reported

    @videotron u need to add netflix in the channels yall are shit

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Videotron's #CRTC Internet Code submission. "We decide how a customer gets their contract (hard-copy or Email, the code will not dictate that. ..Meanwhile I've met people who've been refused both by Tron. Reasoning: We sent it to them by email 4 years ago. or, "No hard-copies".

  • RealKevDicknose Kevin Dicknose (@RealKevDicknose) reported

    @SameGuy I mean we invested pennies on the dollar compared to the public funds invested into Videotron, which is the worst performing telecom company in all of the US and Canada (by a huge factor, too).

  • cryptoden Johnathon Kozlovsky 🇨🇦 (@cryptoden) reported

    @fmarcoux96 @fizz_ca @JeanMakoumack Sort've I guess, but it still doesn't tell us how customer information came to scammers. When you do a phone lookup the carrier shows VideoTron, however the phishing attacks specifically target Fizz.

  • ericanight_ Erica (@ericanight_) reported

    Ok but I love the customer service at @Videotron

  • Lavieenrousseur Linda Berger (@Lavieenrousseur) reported

    @Videotron Could you please use your Twitter feed to inform your clients of possible service outage...nothing working QC city.

  • raywatson Ray Watson (@raywatson) reported

    @Videotron are there service interruptions in Boisbriand. Nothing working on either tv or internet.

  • Christo35007559 Christopher (@Christo35007559) reported

    @Videotron24_7 @Videotron Wife's phone no longer works after cancelation guy tonight said its going to fix it. He placed me on hold and then never came back. Think I should return the new phone and jump ship as you guys are taking situations like this as a joke. Thanks Videotron

  • Christo35007559 Christopher (@Christo35007559) reported

    @Videotron @Videotron24_7 The level of errors that take place for what should have been a simple sim card activation alongside a new phone thanks to your CS and Tech department is shocking...

  • Christo35007559 Christopher (@Christo35007559) reported

    @Videotron @Videotron24_7 Cancelations convinced me to stay with Videotron and then everything went sideways as my new simcard was not activated. Talking to tech support and then being transfered over to CS to activate the card the girl activates the wrong number... Thanks...

  • RegisMcGuire Regis McGuire (@RegisMcGuire) reported

    @exit716 @JJonesey I'm with Videotron, so I have no problems. Customer service is in Canada. Scotty

  • DanielBeaurega6 Daniel Beauregard (@DanielBeaurega6) reported

    I figured, what the hell, call @Videotron and see what they can do. 10 minute call, I get internet I need, TV for the kids and keep the stupid home phone no one in the house uses for $130 less then @Bell. For exact same services, comparable equipment, etc. What a diff.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    Bell, Rogers, Shaw & Videotron solution after 10-years: Buy this 325$ STB that has voice activate commands on the remote (which is buggy) and for which we can mine your voice data for targeted advertising. F. U. CRTC accepts this. 10-yrs Pete! Cont..

  • RobMontreal The Original Barcham (@RobMontreal) reported

    @Puck_Tough I've been a Bell customer my entire life and have never received anything less than excellent service from them. I received such terrible service from Videotron that I decided to live without cable for over 10 years until Bell finally came out with their Fibe service.

  • Ottawaroofer scotty (@Ottawaroofer) reported

    @M4FM4N @Videotron I’m not even that nice- I open the door just to tell them to **** off 😇 I get the #BELL guys here tho

  • AlloccaMirella Lipstick & Heels (@AlloccaMirella) reported

    @BasilicataV @BasemBoshra @Videotron That’s why I switched to Bell. Videotron kept going up and my internet kept going down.

  • BasilicataV Val (@BasilicataV) reported

    @BasemBoshra 👏🙌🏻You took the words right out of my mouth! It’s for previous improvements to their internet service apparently, but my internet has never been so unreliable as it has been this past year! @Videotron

  • johnefrancis 🇨🇦johnefrancis🇨🇦 (@johnefrancis) reported

    @Videotron I've been with @TekSavvyBuzz for many years, have received both price cuts and a number of service improvements. They just gave them to me without me asking. I like that. That creates loyalty.

  • PromisedMePie Krupo 🇨🇦 (@PromisedMePie) reported

    @johnefrancis @Videotron Yup, I got a retention call from Bell while a Rogers tech was on site installing the new service for a fraction of the prior price They were offering $10 where we were saving $50+

  • thinner1973 David White (@thinner1973) reported

    @johnefrancis @Videotron They called on the day I was moving my services and said they could now beat the competition price. I tried for over a month to get the pricing reduced with no luck. They told me I should have asked for customer retention. Um no.

  • johnefrancis 🇨🇦johnefrancis🇨🇦 (@johnefrancis) reported

    Rogers called me back after moving my mobile account to a far better deal at @Videotron. If Rogers wanted to retain me, they should've cut my rates or improved my service while I was still their customer.

  • EricTist Bomijangall (@EricTist) reported

    @Videotron So bell ring my doorbell today proposing me to switch,but don’t worry I’m never going back

  • nevalent Nick Valentino (@nevalent) reported

    @CudmoreColin My worst case scenario: all the issues with Lebreton are sorted and Melnyk agrees to sell the team. Then, he turns around and sells it to Videotron and the team moves to Quebec for the 2019-20 season. Melnyk gets his money and totally screws the city of Ottawa in the process.

  • DrToddLee Todd Lee (@DrToddLee) reported

    @Videotron Television and residential telephone both without service

  • willyslyfe Tim (@willyslyfe) reported

    @Videotron I am having reception issues with The Sportsnet package. Channels 779-785. Please advice #Sportsnet

  • mysherbrooke 𝗆𝗒𝗌 (@mysherbrooke) reported

    @Videotron has announced me that the fee for my monthly services is going up by two dollars. For no reason. I would also like to let @Videotron know that because I use their service I am going to charge them a $5 monthly fee. #theft #Quebec #Sherbrooke #Canada

  • chaoticcolor Mau Toscano (@chaoticcolor) reported

    @Videotron or @BellCentre are the same shitty service. I shouldn't be surprised.

  • Fffeisty Slightly Browner Girl In The Rink (in Exile) (@Fffeisty) reported

    @AdnanOnMUFC @RogersHelps @Bell_Support @shaw @Videotron My bill actually went down for this year.

  • fagstein Steve Faguy (@fagstein) reported

    @NicolasTittley If they have wireless service from Videotron, chances are they've had it given to them for free, so you never know.

  • theMrFox1 MrPhox (@theMrFox1) reported

    @CTVMontreal I never like Bell and I will never again be whit them! Videotron are annoying but you have no real competition on the market.

  • Nak62651128 Nak (@Nak62651128) reported

    @Videotron Back in Ottawa now. Still cannot connect. My Videotron account is 767237440015. My number is 613-371-6650. Please fix.

  • HakurenQc Hakuren (@HakurenQc) reported

    @BDO_News 1. all the time since last maint 2. everyone of them 3.Videotron ( already called them and my network is perfect) 4. storage, pets, market, dsync, game crash, horrible freezes. all those things ive never feel until last maint.