Vidéotron Outage Report
Why is my Vidéotron service not working?
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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours
The graph below depicts the number of Vidéotron reports received over the last 24 hours by time of day. When the number of reports exceeds the baseline, represented by the red line, an outage is determined.
At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!
Will Vidéotron compensate me for the outage?
The recent Vidéotron outages have enraged many of the company's customers. These nationwide outages have prevented many customers from accessing their services.
It is crucial to get in touch with Vidéotron if you are a client and have encountered an outage in order to report the problem and receive assistance. For updates on known outages in your area, visit their website. For the inconvenience, Vidéotron has occasionally given some customers credits and other forms of payment.
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (10%)
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TV (8%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (1%)
Live Outage Map
The most recent Vidéotron outage reports came from the following cities: Montréal, Donnacona, Longueuil, Laval, Ottawa, Québec, Brossard, LaSalle, Vaudreuil-Dorion, Toronto, Mercier, Montmagny, Dorval, Rapide-Danseur and Gatineau.
| City | Problem Type | Report Time |
|---|---|---|
 Montréal |
Internet | |
| Montréal |
TV | |
| Montréal |
Internet | |
| Montréal |
Internet | |
| Donnacona |
Internet | |
| Montréal |
Internet |
Full Outage Map
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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verbal kint
(@mtl_boredstupid) reported
@Videotron internet issues again?
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LORD SAVAGE
(@eth_savage) reported
@Videotron customer service is an absolute disgrace
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Joel Belley
(@BelleyJoel) reported
@Videotron @KcParnell Stupid decision
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🦦🥀 jotería #BLM
(@norlack89) reported
My videotron internet is down again 🤬🤬🤬🤬
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David M. Robertson
(@D_Robertson41) reported
@Videotron Why are we not receiving @CBCNews on channel 618 ... assuming you are having trouble with the broadcast signal, why not post a notice on the TV menu.
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verbal kint
(@mtl_boredstupid) reported
@Videotron is the internet down?
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Lesley-Ann Cahill
(@lescahill) reported
@Videotron So disappointed with the complete lack of customer service today.
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Kristina Hernandez
(@x_tina8000) reported
from
Clarence-Rockland, Ontario
People living in Rockland, who is your internet provider? I am so tired of @Bell ****, lies and outrages prices. Any feedback on @Videotron ?
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Jesse Dybka
(@jessedybka) reported
@Videotron Any known mobile data issues around west Quebec/Ottawa? I’ve been getting very slow speeds (0.5-1 mbps down, 0.25-0.5 mbps up) or no connection at all the last couple of days
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maria
(@maria32923572) reported
videotron employees the rudest customer sales agents! I want to report (Joseph #84899) #videotron
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RRoy
(@R_Man27) reported
@Videotron connection down in Gatineau... again. Wtf is going on. I'm going to switch to Bell very soon..
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Commissioner Miner
(@fanCRTCProfling) reported
Basically, this is an interest free loan to Videotron (auto-withdrawals w/ all forms of payment). Wonder how some people are going to pay rent, food or med's. People on these flankers are there due to affordability to begin with. #CRTC Then potential NSF issues affecting people
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Tom
(@dirtydinarzo) reported
from
Kirkland, Québec
@KayleaPeres @omar___a1 A few weeks ago they said their system was down but yeah videotron is some of the worst wifi
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Camilo Pérez
(@cam0zz) reported
@Videotron I think you guys might be having a outage or something right now . Is it possible to have an update on the situation ?
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maria
(@maria32923572) reported
@Videotron I am on the phone with another agent yudish 212784 who went above and beyond with customer service and customer care and he needs to be compensated! Your other ee was awful and rude I hope you listen to the recording!
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tristan
(@Triststar_YT) reported
**** videotron for removing amc if people want it they’ll pay more if they have to if they dont want it they wont end of story now i cant watch twd
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LORD SAVAGE
(@eth_savage) reported
@Videotron Yes. You can help by providing me with a credit to my account for my time wasted last night.
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Mike0dude
(@mike0dude) reported
Some ******* moron at either @Videotron or some smaller company using their network cut the fibe cable to my apartment yesterday and installed it at another one next to mine I'm actually malding.
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ronald houle
(@ronaldhoule) reported
@lesleychestrman @BestBuyCanada Same here. Very bad service. So hard these days to get decent service... almost as bad as Bell and Videotron. 🥴
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Make It Ten
(@morenhl4canada) reported
@PierreVLeBrun Hey, while they're at it, why not just move Arizona to the Atlantic... and to cut down on travel, they could just play out of the Videotron Centre in Québec?
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Fernando Arteaga
(@fernan2_94) reported
@Videotron are you down? I don’t internet, Ste-Foy, Quebec
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Duke
(@LumiereCentrale) reported
Hi #Videotron, major outage it seems?
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Zulopol 🍁
(@Zulopol) reported
from
Sturgeon County, Alberta
@Videotron @MarkoTech9 Customer Service au Telephone < Customer Service au Clavardage
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Colin H
(@otowncoho) reported
@David_Moscrop If you're in the Ottawa area, you can go with Videotron (and keep your 613 number). Customer service via their chat (rather than calling), and very, very reasonable plans.
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🏳️🌈 Surki, Zombie of Seduction💛🖤🤍💜
(@SurkiTV) reported
@Citizen_Kwy All the fricking restaurants are closed and I'm going insane! So I'me now working for Videotron as a tech support. I've increased my wages by 50% just by starting to work there. Also, now I have health insurance
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🦦🥀 jotería #BLM
(@norlack89) reported
In montreal, why is my internet down wifi and Ethernet??? @Videotron
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earl devine
(@earldev) reported
@Videotron channels 678 & 618 are not working
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Hubert Figuière
(@hfiguiere) reported
So tonight I couldn't watch @TheWalkingDead episode 10x17 because @Videotron and @AMC_TV couldn't get their **** together. This is a middle finger given to your audience.
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m@rie
(@mtn_carnet) reported
from
Montréal, Québec
@Videotron Service internet.
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GetItRight 🍁
(@KcParnell) reported
@Videotron This tweet is typical of Videotron. Think of the bottom line, the hell with customers. And then think it's all ok with the "Thank you for your understanding" comment. All I understand is you don't give a **** about customers and only think of $$$