Vidéotron Outage

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Vidéotron problems in the last 24 hours

Vidéotron Outage Chart

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments.

Most Reported Problems:

Internet
(73.91%)
Total Blackout
(9.57%)
E-mail
(5.22%)
Phone
(5.22%)
TV
(3.48%)
Wi-fi
(2.61%)

Vidéotron Outage Map

The most recent outage reports and issues originated from Montréal, Châteauguay, Boucherville, Edmonton, Mississauga, Brossard, Clarence-Rockland, Vaudreuil-Dorion, Longueuil, Pierrefonds, Beloeil, Sherbrooke, Laval, Québec and Gatineau.

Montréal Internet
Montréal Internet
Châteauguay Phone
Montréal TV
Boucherville Phone
Montréal Internet

Vidéotron Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:
  • Tessierrr Simon Tessier (@Tessierrr) reported

    @Videotron internet and tv down, tried resetting modem and router already

  • 401Bruno bruno ranieri (@401Bruno) reported

    @impactmontreal @Videotron @zakariadiallo5 i vote for me that i watched another terrible performance

  • kbelly_76 Kelly Brassington (@kbelly_76) reported

    @videotron is cable currently not working

  • TekSavvyCSR TekSavvy Assistance (@TekSavvyCSR) reported

    @Eklureuil If you have DSL that is Bell network. Cable internet would be Videotron infrastructure and completely different. We will be sure to credit you once the service has returned. -LR

  • Floradora65 Diane H. (@Floradora65) reported

    When a tech finally decided to send a new modem, I didn’t realize that at was at the end of the first year of service. He didn’t tell me. Surprise, new modem didn’t work. @TekSavvy getting me expensive than Videotron. Why should I pay nearly $60 a month after taxes for an...

  • mtlsportsnut Joe (@mtlsportsnut) reported

    @MatthewWords obviously a stadium would help but i really don;t want another Videotron (Qc).

  • thisdavidhernon David Hernon (@thisdavidhernon) reported

    @Videotron really sad to hear your rep on speaker phone talking down to my girlfriend and misleading her about the service we purchase. Then when I got on the phone and said I had been here the whole time and explained again what she had already said he immediately backpedaled

  • mo_aldeiri Mo Aldeiri (@mo_aldeiri) reported

    @WayToGoPaul The funniest part about all of this is, that a Virgin is owned by Bell and actually uses the exact same network and infrastructure. I had so many shit experiences with bell that I signed up with Videotron even though it's more expensive. That's how bad bell was.

  • SamanthaAcker72 Expressive Editing (@SamanthaAcker72) reported

    @Videotron I would like to cancel my account. I’m no longer using your services. My account number is 767639100019 And my username there is prozon81. Thank you very much.

  • AlexHishere ألكسندر (@AlexHishere) reported

    @Videotron GET YOUR SHIT TOGETHER MAN WTF

  • iCustomCards GREETING CARDS (@iCustomCards) reported

    Bell Fibe is the worst ....always losing signal every 5 minutes for the last 2 days....called Bell and they say it is fixed but never did ....go to Videotron

  • hab_nation CRAZY FANS! (@hab_nation) reported

    @marcopolo5141 @Bell @Videotron Took out my 30$ credit and offered me 5$ instead for the next year. Let that sink in for a minute. I've never dealt with such an idiotic company in my life. Real bunch of greedy bastards while the top guys get there huge bonuses and raises on a yearly basis.

  • Welkss Welks. (@Welkss) reported

    @Videotron No wtf idk what you are lmfao

  • Pyxaron Pyxaron (@Pyxaron) reported

    @dakotathekat "Videotron" and "Out of service" ... fitting! And yeah, it's pretty weird.

  • MarieJoseeClou3 Marie-Josee Cloutier (@MarieJoseeClou3) reported

    @Angi3nator Oh that sucks, in Montreal the speed is sooooo Much better with Videotron

  • haulyuhass toronto vs rasshole everybody 🏁 (@haulyuhass) reported

    At least i have service in Quebec now..videotron it is

  • nemesys2k Adam Babcock (@nemesys2k) reported

    @Videotron It’s ok, I waited on the line and someone was able to help me. Just wanted to let you know about the issue

  • CrevierMelanie Melanie Crevier (@CrevierMelanie) reported

    @Videotron I can’t connect myself to l’Espace Client! Two weeks ago I got the same problem but after explication they found the reason why it was impossible for me to being connected. They got the wrong email address so I give the good one and same thing now

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    The Videotron Test, Part 3. @jfmezei let's move away from straight MVNO and look at the Cogeco submission about a hybrid-MVNO model... MVNO applicable only to operators with significant network facilities.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @jfmezei Seems, at least with Videotron, one would have to discuss lending your car to the kids when they call to pry into your life and ask why are u using 50.5% of your data/txt or calls in ON. Pretty intrusive when u come down to it.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @jfmezei A question comes to mind for me in all this.. My car has mobile and all new cars mostly do. What if the ignition switch is on AUX or idling more often in Ontario than QC. The Videotron test (& Bell) would cut my service it seems.

  • Revain9 Revain (@Revain9) reported

    @Twitter Hi, i am not sure if it got threw, But My internet and TV provider VIDEOTRON, tell me that is not blocking me, But i am block on there Twitter Account, Need Help...PLS.

  • Mom2TandT Robina S (@Mom2TandT) reported

    @BarrhavenJeff @Videotron @Rogers Videotron confirmed that I am in an area of “known weakness” and went as far as suggesting that I move to Telus because there is nothing they can do. I live in RSS and the Chapman Mills area is like a dead zone! My iPhone 8 didn’t have this issue when I was with Koodo/Telus.

  • babysmiles9 Lisa (@babysmiles9) reported

    @OttawaCitizen The article in your link is incorrect. @ottawabluesfest announced yesterday that the Sheepdogs will be on Videotron Stage from 9:30-10:45pm in her place. What you should cover as an article is how Bluesfest does not refund or exchange tickets when acts cancel.

  • jfmezei Jean-François Mezei (@jfmezei) reported

    @fanCRTCProfling The whole “permanent roaming” issue is to prevent Shaw/Videotron from becoming MVNOs where they sell service outside their coverage areas. If you are in a hospital where you roam permanently during visit, your home is still in a covered area and that is where you were sold svc.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @jfmezei I see issues other than what was stated at the CRTC. Very specific issues w/ specific carriers i've run into before in regards to roaming. Not all is cut and dry like Bell and Videotron claim. Surprised Shaw didn't respond... (hint)

  • kbelly_76 Kelly Brassington (@kbelly_76) reported

    @Videotron when will you allow us to be able to stream @CTV tv shows this is getting ridiculous, I’m tired of not being able to watch shows from my I pad while I’m going to bed pretty soon you are going to lose a loyal customer,and I’ll be going to @Bell_Aliant @FibeBell

  • kbelly_76 Kelly Brassington (@kbelly_76) reported

    @Videotron when will you allow us to be able to stream @CTV @CTV_PR tv shows this is getting ridiculous, I’m tired of not being able to watch shows from my I pad while I’m going to bed pretty soon you are going to lose a loyal customer,and I’ll be going to @Bell

  • pxxndoll 🐺🍁 (@pxxndoll) reported

    Every day around this time the internet goes out (happening since last Thursday) and Videotron always has the same excuse there is a cable down in your area, going to fixed asap. I'm ****** done, I work remotely and its affecting my work.

  • HEMIvik V!K☀️ (@HEMIvik) reported

    @MelissaLMRogers @TELUS @Rogers @Videotron Oh I know. I just put it down to the cost of enjoying life since I don’t NEED a $1000 device to annoy strangers online...😂😂😂

  • pxxndoll 🐺🍁 (@pxxndoll) reported

    Welp internet is down again :/ not a good look when working remotely. Not impressed Videotron #fixyourcables

  • BarrhavenJeff Barrhaven Jeff (@BarrhavenJeff) reported

    @Mom2TandT @Videotron @Rogers I’m with Fido, which is Rogers. And I’ve never had issues yet during power outages. Heck I was dead centre for last nights, and had no issues with phone txt or data. Could easily be your phone too.

  • BakarajuSanjay Bakaraju Sanjay (@BakarajuSanjay) reported

    @Videotron I was never with videotron before. I’m with freedom mobile but since last evening the network says videotron and i can no more receive or make calls and even data is not working

  • RegimeOfMichy Andy (@RegimeOfMichy) reported

    @Videotron hi, I pay for 120mb/s and today I woke with 1mb/s, I restarted twice and its still bad. What the hell is this...

  • Mom2TandT Robina S (@Mom2TandT) reported

    @RogersHelps I would do this if my cell plan was with Rogers, but I am on Videotron. I left Rogers in March 2018 due to a couple of reasons, but one was poor or lack of cell coverage in Riverside South - despite being a Rogers customer since April 2002. 16 years of crappy cell signal was long

  • Mom2TandT Robina S (@Mom2TandT) reported

    @RogersHelps I actually have my cell service with @Videotron not Rogers...but I’m pretty sure that it’s your network that provides our LTE coverages videotron has just confirmed that my area has a “coverage issue” & my home is on the border of a known weakness area

  • Mom2TandT Robina S (@Mom2TandT) reported

    @bfgcracka @Videotron @Rogers Our service in Riverside South and just over the Vimy Memorial Bridge is pretty much non-existent. I can only get coverage if I switch my phone to PRTNR 2 - which I think is Telus / Bell. I had Rogers until March '18, which was limited but never this crappy. #somethingchanged

  • eVil_sQuirrelus eVil sQuirrelus (@eVil_sQuirrelus) reported

    @brightstar this one's for you: never in my life have I dealt with such shitty, inconpetent, frustrating and abhorrent customer service, your outdated website and automated phone system suck and you're a ******* joke. @videotron is tainted by being associated with you.

  • Mom2TandT Robina S (@Mom2TandT) reported

    @Videotron I currently have limited cell battery and we are experiencing a power failure that isn’t going to be restored until 3:30AM. I’ve switched over to PRTNR2 so I have cell signal.

  • BBaxter96 Barry Baxter (@BBaxter96) reported

    @oscarstarschild @mtlgazette I still don't see that happening, as I believe a good example against your claim would be telecommunications, where, for example, in Quebec the main providers are Bell and Videotron, and we can pay outrageous prices at times for internet, tv, and phone service.

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    RE: Bell cutting Videotrons roaming service because supposedly a some people are using more than 50% of their calls or data while roaming. Videotron's "reply" to Bell is online (July 3). Videotron takes some good shots at Bell in it, fun read.

  • shylaamanee שילה (@shylaamanee) reported

    On the phone with your representative Soumaya , and she is very rude and disespectful @Videotron. If this is the type of service you offer, i'm switching to @bell

  • scotchtape20 Raphaël Cardin (@scotchtape20) reported

    @Videotron I was able to chat with someone from support, he confirmed there's an issue in my sector

  • jayseereyes jyseerys (@jayseereyes) reported from Montréal, Québec

    @Videotron Besides, I didn't because I wasn't aware of my limits till I received my bill. However, this month I did receive an alert regarding with my usage limits. So it wasn't a technical problem.

  • jayseereyes jyseerys (@jayseereyes) reported from Montréal, Québec

    @Videotron No, but chat with a customer representative. Even her couldn't provide any solutions instead apologizing for the situation. Well, her apologizing is not what I need because it didn't solve the charges or any kind of that matter.

  • jayseereyes jyseerys (@jayseereyes) reported

    @Videotron "Internet data usage text message alerts are only offered to Videotron Mobile subscribers. We expect to offer this service to all our customers in the near future. Nevertheless, email alerts are offered to all of our customers." That what on your page says when I opt-in.

  • jayseereyes jyseerys (@jayseereyes) reported

    @Videotron The internet usage is not for my mobile data. It is for my home internet. Now I am getting another notification about my usage but no option to block it. Instead for the option to add-on or advance my service package.

  • RamboPops Jacques Lussier (@RamboPops) reported

    @virginmedia start with putting “NEW” wiring from poles in the back alleyways, installer said they were in very poor condition, but it was still winter, everything is old and dingy looking. everybody on the street has “cable” Videotron through the front. your move ♟

  • PrivateEgo1 Dan 🇨🇦 (@PrivateEgo1) reported

    @Cynister72 @Videotron I find they have excellent tech support.. maybe your cable is split somewhere. They had to completely rewire my place and never had the problem again. I get your frustration. I just had a billing question personally! lol

  • Cynister72 Cyn 🚴‍♀️💨 (@Cynister72) reported

    @PrivateEgo1 @Videotron Their internet has been so slow and laggy lately, it’s frustrating! I have to call them tomorrow...again.

  • johnefrancis johnefrancis🇨🇦 (@johnefrancis) reported

    @Videotron no, I'm not still in the area. I noticed the service issues while I was in Major's Hill Park and near the National Gallery. Service this morning in K2C3H1 seems normal.

  • johnefrancis johnefrancis🇨🇦 (@johnefrancis) reported

    Videotron mobile service seems crushed by the number of ppl downtown. Service intermittent

  • ShawnGoldwater Shawn Goldwater (@ShawnGoldwater) reported

    @cachvico I see. I was never a high volume user I just thought Bell would have better English content on its TV offering - but Videotron seems to have totally caught up in that regard.

  • robnicholsontor Rob Nicholson (@robnicholsontor) reported

    @sideshow_bo @LeonardRoxon @peoplespca The problem is that people do not support the new entrants when they get into market. We had 4 enter the market recently (nationally) and they basically went bust because people did not use them. We have active new entrants Videotron and Easlink in Quebec/east that is kicking but

  • Meenchishty Meen (@Meenchishty) reported

    @Videotron hi, videotron has debited my account after cancellation of services. I requested to process the refund but haven't received it to my credit card so far. Request you to look into the matter. I m out of country hence unable to reach to customer care..

  • FHSTUDI0 FH Studio (@FHSTUDI0) reported

    And now i get the answer from your customer service that you guys don't hold on the recording.. just when it suits you!! Shame on you @Videotron!!!

  • FHSTUDI0 FH Studio (@FHSTUDI0) reported

    @Videotron It is very frustrating to have you lock business clients against their will and force them to pay a tremendous amount especially when you never ever mentioned an auto renewal contract and after not changing our address while we requested many times. #FAILVIDEOTRON

  • jjlegay buy post lovers on amazon (@jjlegay) reported

    @Videotron Well damn

  • jjlegay buy post lovers on amazon (@jjlegay) reported

    The problem is that I need to log on to my videotron email My password isn't working, so I need to sign up to the customer center To sign up, I need my account number My account number is on my statement My statement was sent to my videotron email I cannot log on to my email

  • Pepperfire Tina Brooks Autistic Witch (@Pepperfire) reported

    @Videotron Your service link says there is a huge brownout, again. Dm sending.