Is Vidéotron having an outage?

@Scanman73 @Rogers We meet with them again next week!!! In the interim please keep calling them to know you want the service! It works. Videotron was launched because a fan coordinated a petition with 6000 signatures.

@CraveCanada Please give me back my on the go access I had as a Videotron customer.

@Videotron Turns out it was just an overnight issue. A suggestion though. In the Videotron Mobile app, have something similar to Hydro-Quebec, which indicates known/planned outages.

Do not allow the repair guys from #sc360 into your home. One walked off with one of my PVRs 2 years ago and never reported the return to @videotron.

@VMCcare @Virgin never mind it wasn't your fault for the internet, apparently the infrastructure in my neighborhood is to old to handle good internet and fiber is no where near :( Sorry about angry rant :( I guess @Videotron is my only option :) still thinking about @FamilyFizz

Very disappointed with @Videotron wireless customer services. Feels like there is always a hidden agenda with them. I guess it is time to try another service provider.

Hey @Bell_Support get your shit together and fix the @AppleSupport issue. I pay lots@of money each month for your sub par internet. At least make sure it works when I need it. Couldn’t rent a movie with the kids tonight. They were super upset. Maybe @Videotron wants my business

@Videotron Going to be calling in a moment to see if a rep can help, thank you for reaching out.

I had to call @Videotron to fix an issue and you know what!!!! It was fixed quickly - thanks

@Videotron24_7 Black Friday mix ups... Nothing but disappointment and miscommunication. The disconnect between Head Office and Franchises is unacceptable. Videotron customer service head office Rated 0.

The Internet Service Provider "VIDEOTRON - Videotron Telecom Ltee" (AS5769) is located in Canada and has been created the 1995-10-12 by ARIN.

You'd think with what I'm paying Videotron each month, I could get an evening of tv with a clear signal. Too much to ask, I guess.

So, the @bell just lost a customer of 15 years due to crappy customer service. @videotron was able to match one service and improve upon two others, AND save me 40%.

@tvaddonsco @NovaScotiaRasta @Bell @Videotron @TekSavvyBuzz @EBOX_CA Won’t help for cable and landline though. Thx.

The beauty of @bell. They will offer a new customer off the street a better deal than what their loyalty department can offer a customer of 15 years. Pathetic. Well, guess we'll move over to @Videotron

just got hung up on by a @Videotron customer service rep... after he was super rude for the entire call never had this problem with a service provider before

@Videotron Hello, Still not working. I can see I pressed 9 on my dialer. Thanks,

@RDSca fix your fkn hockey feed you cant watch the fkn game on rds @Videotron

@fanCRTCProfling @BenKlass Looking at their coverage map, that service appears to be limited to Videotron native deployments, not the shared network with Rogers. And 3mbps at 10gbs likely better than what Bell offers if it offers anything in those regions.

My personal life hack advice: don’t use Videotron as a mobile carrier. The network sure loves to sink to 14k baud Internet speed at times. Either I go back to Koodo or try my luck with Rogers since I have cheaper prices due to my hospital worker privileges.

@steelershockey The videotron needs updating.. Showing #50 for Neiley 😂😂 doesn't take much to confuse me & that doesn't help! 🙊

@vexedalex @Videotron Gawd, arent we lucky to have these problems :)

Y'all let @fizz_ca know they aren't ready to be out've BETA. Their Twitter support team tells me to use the chat on the site, yet their site is so broken the chat doesn't show up. cc: @Videotron

@_alexcrowe_ @Videotron Their support is horrible.. so is their new service. Never seen this. 2 weeks that I'm being told contradicting stuff, all I want is to pay extra and they won't let me. Way to do business...

@BikeyKnit @frpaul1 @ladybugspicnic @bikeviewca @FBorgal @CBCOttawa @Videotron As long as the Internet isn't down!

@Videotron Okay thanks. I was only on 3G if I’m not mistaken (in an office building). I hope if there was ever a need to get messages out to phones that this wouldn’t be an issue.

@GlobalTV The Global TV feed has been awful on Videotron for the last few days. Not sure if it's only a Global Montreal thing. Might want to check into that.

@Videotron24_7 videotron network did not register on my phone again after it went off couple of hours back.

@Videotron I reset my pc and modem and it's back, Thank you. I thought your website is down.

@SicilianoChrist @Videotron Same. Tried google, microsoft edge and incognito still won't load. In my phone, no problem but in pc i can't. Earlier works perfectly fine. After i got ny phone plan lmao it's not loading

@Pagmenzies They seem to be telling us to pay to put a type of Videotron Illico VoD service. Or a Shaw VoD service on top of it all.

@Videotron @Jepoysenpai having the same issue, won't open on 3 different browsers.

Complaints are up among every major service provider (including 360% at Cogeco). Top complaints: Bell: 41.6% Rogers: 15.9% Telus: 10.1% Shaw: 8.4% Videotron: 5.2% Cogeco: 3.8% Xplornet: 2.6% Comwave: 2.1%

@fagstein Videotron have the option of adding QUB in a Condition Of Licence , which I think is more likely than making QUB a licensed audio programming service but they do have this option as well. In any case , they will have to make a request to the CRTC.

@Videotron my mother’s cellphone number is 514.694.4918 Thank you for dealing with this. You should have a talk with the person we had to deal with. He was extremely rude and showed zero compassion.

@gregobr @pandersen @BAICanada I guess we can do things better than Toronto - Montreal has 44 out of 68 stations with LTE service, part of a multi-year project funded by Bell, Rogers, Telus & Videotron. Expected to have all 68 stations connected by 2020.

@WanderlustReads Centre videotron: CAR TON BRAS... Cast: Wtf is going on..

@Videotron Spent 1h already with your agents over the phone , none of them know how to activate it and your app is down. Your support person also changed the password to my Customer Center and it's blocked out

@Videotron Your support was not able to do it , and refused to reimburse me fees because of roaming due to your agent's fault. Your app also doesn't work outside business hours

@Videotron @Videotron24_7 phone / internet/ tv some stations don’t work. Tech came today and 3 times last 6 months for the SAME problems.Tonight tv stations don’t work AGAIN!! So tomorrow I gotta call for the 5 time this year for the same god dam problem. Service/produit=💩

************* videotron ad whispering in my damn ear

@reasonjp Damn I thought it was something fancy like Video Trailer or Videotron lol

@GabrielCartier @Videotron C'mon @Videotron is not so bad :) Was with them for 2 years and had no problems :)

@TELUSsupport @Videotron What plans you have for Home Internet and Mobility, I have been stuck with @Bell for last 4 years and it's just horrible experience on top of no customer retention and customer satisfaction #Lame #SayNotoBell

@Bell_Support @Rogers @Bell @Videotron @ottawasuncom @CBCOttawa @Bullying_org Hope Bell recognizes mistreating of my elderly parents is unacceptable & when we cancel services they cooperate with no penalties, its unfortunate bullying of Seniors still takes place..#ProofEmails #BORDERLINEFRAUD

@Videotron pretty rediculous. Got transferred to Customer Loyalty waited 35 minutes on hold only to get the line hung up. Been trying to contact someone for the last hour. Great loyalty!

Recently made the jump to #FizzMobile #Fizz without knowing that it was from @Videotron . After, I wasn't expecting much, but I was still impressed. No support at all, website is all broken, unreachable.... This is just @Videotron, dont be fooled!

@mikelabelle5577 Good evening. There is a delay of 3 to 5 working days for Videotron to receive the payment. After this delay, the billing informations on your customer center page will be up to date. -cr

@KatLink Bell sucks but we have such few options here.and videotron isnt much better.

@R_Ring1 @RogersHelps Videotron for phones in ON, really good deals. Teksavvy for internet (they have a free modem promotion on now with their 75mbit service)

internet connections are just dandy when you have roomies but i rlly don't think videotron has the ******* right to charge me $80 a month for my single person consumption of this slow ass internet tbh

@Videotron Too bad, merci!

@ryanbrohman @Bell Don’t know about Ontario, but in Québec, Videotron offers solid service and support. Don’t know how Bell stays in business (pun intended).

When you do that one tweet that help solving a problem.. Thank you @Videotron ! Normaly, I should get my new phone tommorow :) Lets hope we will not get to 12 days.. 11 is enough lol.

@freedomsupport Thank you for the generic canned response. But if I stay tuned Christmas will pass and my daughter and myself will be with another provider. Is any Canadian cell company going to provide this service! @TELUS @Bell @Rogers @koodo @Videotron

@superpico @CraveTVHelp @Videotron @Videotron24_7 This is why I dislike Bell Media & Crave altogether. They're such jerks towards people, and then Bell wonders why I shut them down every time they ring my door to try and convert me. Treat people nicely, and maybe we'll start to respect you as a company.

@Videotron24_7 I signed up to use my phone in India but it is not working. I also can't sign on to your Videotron chat on my browser.

@Videotron We cannot watch @NFLCanada or @NHL hockey. That is terrible channel selection when @Bell @Rogers and @cogeco all offer it.

"Bell only seems to have this problem with Videotron. Rogers, Shaw, Telus, Cogeco and others have successfully reached deals with them."

After a customer service call w/ @Videotron today, I'm reminded why I switched to their phone & Internet service. Every interaction, they go out of their way to help & be respectful. Other companies ought to study their customer service.