Vidéotron

Vidéotron Outage Report in Bristol Mines, Outaouais, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Bristol Mines, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Bristol Mines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Bristol Mines, Outaouais, Québec 11/20/2025 17:05

November 20: Problems at Vidéotron

Vidéotron is having issues since 01:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Vansilli Vansilli (@Vansilli) reported

    @Videotron has been down for hours. @Bell , can you give me good prices? Or people in Montreal, what do you use for internet?

  • Godin22joe Josyane Godin (@Godin22joe) reported

    @JokeSins @Videotron I am Gatineau, and it’s not working either , tried to call Videotron but their phone is not working

  • MitchyD Mitch Dyer (@MitchyD) reported

    @CBergstaller @Videotron They disconnect me about once a month for no reason which is massively infuriating since I spend $100+ for their service. Getting awfully sick of this.

  • iSirGeorges Sir Georges (@iSirGeorges) reported

    @shanelliemarie @Videotron They probably will but customers will have to call back to ask for it. We all know they never hand out free refunds without a call first

  • CoreyMoullas Corey Moullas (@CoreyMoullas) reported

    @Videotron This was an issue with Videotron's DNS servers and now seems to be resolved. Users that set their own DNS servers on their router would have still been working.

  • JustMikeTwo Justin (@JustMikeTwo) reported

    @fagstein @Videotron DNS servers are down. Change your router Primary and Secondary DNS servers to 8.8.8.8 and 8.8.4.4. If you have Helix, well...I hate all in one modem/Router combos. You can only change it on your computer in Networking...at least your computer will be working.

  • dragonchimes K.D. Martel (@dragonchimes) reported

    @MitchSchwartzCo @Videotron Mine went down 1/2 an hour ago, in the Eastern Townships. Any business using Videotron has no debit, internet service for customers. Cash only. I have cable working, no data on phone, no internet, google search and Gmail works.

  • NeueWelle Thomas James (@NeueWelle) reported

    @CriticalHabsFan @fagstein @Videotron it's a temporary fix, it'll be fine

  • MitchellBundy M. Bundy 🦑🐬 (@MitchellBundy) reported

    @MarkJon50797406 @Videotron Their entire backend DNS service was down, this include mobile...

  • fagstein Steve Faguy (@fagstein) reported

    @Flagpole_Canada Videotron’s DNS servers are all within its network.