Vidéotron

Vidéotron Outage Report in Bristol Mines, Outaouais, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Bristol Mines, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Bristol Mines and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Bristol Mines, Outaouais, Québec 12/09/2025 14:20

December 09: Problems at Vidéotron

Vidéotron is having issues since 08:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • sadlilstoner Thesadlittlestoner (@sadlilstoner) reported

    @Videotron are you guys seriously down again getting as bad as bell

  • trends_spotter Maxime B. Desmarais (@trends_spotter) reported

    @Videotron What if I don’t have an helix account love. I’ve been waiting for more than 30 minutes without answer on the phone for customer service. Not impressed

  • SRuivoS Sonia Ruivo (@SRuivoS) reported

    . @Videotron why is it necessary to change account numbers when switching to Helix? I currently have a $235 credit on my old account # and it'll take you 6-8 weeks to either transfer the balance to the new account # or issue a refund? What the hell.

  • lwilliams_aero Lisa Williams (@lwilliams_aero) reported

    @Videotron Yooooo guys I need some help here. My account shows a credit of $465 after I accidentally overpaid you in August, and still kept paying monthly anyway. Agent says he sees $75 credit only. My customer centre says $465. Seriously all I want is Helix and ya'll givin me HEADACHES.

  • adam_allouba Adam (@adam_allouba) reported

    @Videotron @jackphorton I am having the same problem, via Ebox.

  • MetalWifeLife Laura Marino (@MetalWifeLife) reported

    @Jamseyyboi @Videotron Same here! What’s going on, Videotron? We tried chat for help but it disconnected. And phone help is out of business hours!

  • jackphorton Jack Horton (@jackphorton) reported

    @Videotron there’s a local broken cable. is there an ETA for a fix? avenue roslyn in mtl

  • Jamseyyboi James O'Connor (@Jamseyyboi) reported

    @Videotron Videotron internet service is out again in my area (Roxboro, QC). Have checked with the neighbours as well. Any updates?

  • nru42765716 nru (@nru42765716) reported

    get your **** together were not in virginia but were not in kuujuaq either wtf is going on how can ping start a hike when my sister starts watching disney+ lmao @Videotron you should use a move called phone-a-friend and hit up your buddy @ATT for some advice😑

  • richmondmalcolm Malcolm L. Richmond (@richmondmalcolm) reported

    I don't suppose Videotron will issue us a credit due to their midday service outage last Friday?