Vidéotron

Vidéotron Outage Report in Carleton Place, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Carleton Place, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Carleton Place and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Carleton Place, Ontario 02/13/2026 11:00

February 13: Problems at Vidéotron

Vidéotron is having issues since 10:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • iogio77 🍀ابو جمال (@iogio77) reported

    Shame on you @AltimaTel your internet connection has been awful for almost a month I am not able to watch my nba matches I swear first thing am doing tomorrow is switching to @Videotron 😡

  • BigGhilz Ghilz H (@BigGhilz) reported

    @nickbackovic You're forgetting the best part When this played, it caused Videotron's Helix service to crash for a ton of people for several hours. So the message telling everyone to stay home and not have NYE party comes and takes away people's ability to stay home and watch TV

  • BenoitVerreaul4 Benoit Verreault (@BenoitVerreaul4) reported

    @lvitalis @myogui @Videotron Same here in Gatineau. I use acanac and the service leverages videotron lines.

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @Videotron the switch or something is down yet again in Saint-Laurent.

  • zaphthegreat J.L. Abrassart (@zaphthegreat) reported

    @Videotron so now that we all pointed out that Acanac confirmed the problem was on your end, you're just going to remain silent and only reply to people about your mobile network? No wonder people use resellers. The dishonesty is astounding.

  • Aegean888 aegean88 (@Aegean888) reported

    @rebmunroe @TELUS @TELUSsupport I switched from Telus to Videotron years ago for the same issues. Pricing was never the concern, service was, and the corporate account folks at Vidoetron have been superb. #videotron #telus

  • zaphthegreat J.L. Abrassart (@zaphthegreat) reported

    @Videotron interesting pattern. Reseller client: "my service is down!" Videotron: "did you contact the reseller?" Client: "yes, they confirm it's on your side." Videotron: *crickets and tumbleweeds*

  • a9219238918239 angeryfrog (@a9219238918239) reported

    @M_Millerman which internet service? I know Videotron Helix went down when QC sent out that alert... also hilarious

  • DPAIA11 DP (@DPAIA11) reported

    @Videotron Twice within a week your service shuts down for no reason. What is happening? No internet and no TV?...

  • dillonDD01 dllongang (@dillonDD01) reported

    @PrimusHelps Still down since 9:40 in Montreal (through Videotron)