Vidéotron

Vidéotron Outage Report in Carleton Place, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Carleton Place, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Carleton Place and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Carleton Place, Ontario 01/28/2026 21:15

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • benniboya_ B (@benniboya_) reported

    @Videotron helix internet down all day. Is there an outage? Very frustrating, I have a lot of work pending.

  • benniboya_ B (@benniboya_) reported

    @malikilam_ @the_bluebottle @Videotron That sucks, means it’s probably an actual outage. Who knows when it’ll be back.

  • ferluma1 F L M (@ferluma1) reported

    @Videotron WTF!! My bill has increased by $45 from one month to the next!!!! No changes in plan, no nothing. Really???

  • lapensie Creighton Lapensie (@lapensie) reported

    The only thing worse than the Blue Jays’ defensive play tonight has been the quality of the Sportsnet 4K broadcast. @RogersHelps what is going on with this??? @videotron Helix ch 118. Help!

  • malikilam_ Malik (@malikilam_) reported

    @benniboya_ @the_bluebottle @Videotron Same here, still down

  • Milnoc François Caron 🇨🇦 (💉x4) (@Milnoc) reported

    Hey @fanCRTCProfling, do you remember when my phone picked up a US cell signal while I was in Brockville last month? I just got the bill from @videotron. No extra charges. Will see what happens next month.

  • jodyheavener Jody (@jodyheavener) reported

    @Videotron I have Helix hardware that I own but cannot use as I’m moving out of your service area - do you want it back?

  • chanelchahine chαneℓ☽ (@chanelchahine) reported

    @Videotron Why is my helix wifi so slow these last few days? Never had an issue before this week.

  • KristianKahn Kristian Kahn (@KristianKahn) reported

    @Videotron charged my account twice for a 130$ payment and refuses to pay back the double charge. Been dealing with them for months. Stay away. Worst customer service ever.

  • bloom9yu pluto🗯 (@bloom9yu) reported

    @startreaments videotron :’( it’s not supposed to be a bad one but it’s always crashing when it gets cloudy for some reason ..