Vidéotron

Vidéotron Outage Report in Casselman, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Casselman, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Casselman and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Casselman, Ontario 11/21/2025 07:05

November 21: Problems at Vidéotron

Vidéotron is having issues since 06:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • late9tplug Late Night Plug. (@late9tplug) reported

    @Videotron We’re still down here, Mercier-Hochelaga

  • SakisByte Saki's Byte (@SakisByte) reported

    @Julie97147370 @Videotron Yeah videotron should have an outage map because they often have service disruptions in winter.

  • GloriaCormier Gloria Cormier, CPACC (@GloriaCormier) reported

    @Videotron If we know that actual cable is cut by a fallen tree how can we tell videotron support ? The phones and chat are not being answered.

  • angieholguin_h Angelica H (@angieholguin_h) reported

    @Videotron Delson, Please We do have Power but internet issues more tha 48 hours

  • McGrizzOfficial McGrizz (@McGrizzOfficial) reported

    @Videotron You guys shutting down services when everything was working is mindblowing to me. Dont get me those ice storm excuse when its past 32h after the storm and its only now we get cut??

  • FightForeverMTL Marie but screaming in Québécois (@FightForeverMTL) reported

    Wishing the Videotron employee who, instead of helping me fix a long-standing problem, offered the shittiest half assed solution that's been tried no less than 6 times without success a very "get hit by a ******* bus"

  • Gabrovski Gabriel Gendron (@Gabrovski) reported

    @Videotron If the other companies were able to provide internet during such bad weather and you couldn't... probably gonna cost you customers...

  • Bringbackmovie1 Bringbackmoviemagic (@Bringbackmovie1) reported

    @SjKumar10 @Videotron Came back a couple if times for a few minutes but still down here in H4L too. Good to know I'm not the only one.

  • That_Feral_Nez Gregory Fischer-Rush (@That_Feral_Nez) reported

    @Videotron so glad i decided to stay loyal to your farcical service instead of going to Bell when everyone told me to. Losing two ******* days of work because whatever “engineers” you hired to restore the network got their credentials at the dollar store is fun.

  • Vittoriog82 Vittorio Giordano (@Vittoriog82) reported

    @Videotron Not me. No service since Wednesday. I am using my personal data for work. I will forward to you the bill at the end of the month. Thank you.