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Vidéotron

Vidéotron Outage Report in Casselman, Ontario

Why is my Vidéotron service not working?

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Casselman, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Casselman, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 59% Internet (59%)
  • 19% Wi-fi (19%)
  • 8% TV (8%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • seymourvajayjay
    Maffers (@seymourvajayjay) reported

    @koodo your customer service is garbage. 3 attempts to TALK to a CSR have failed. If the 4th fails, I will be speaking to a Videotron CSR

  • rachelpedersen
    Rachel Pedersen (@rachelpedersen) reported

    @Videotron charged me $35 extra for a fee that was waived on my contract. Talked with customer service and the fee was fixed on their end but apparently I cannot see it on my end 🤔🤔🤔 does that not seem suspicious

  • hfiguiere
    Hubert Figuière (@hfiguiere) reported

    @BenKlass @CompBureau @CRTCeng the thing is that "offer only in Quebec" because videotron is a bit cheaper so they have to "compete", so having this nation wide mean that a customer in Ontario or BC would have an option cheaper because Videotron is cheaper. (or they could just all raise prices)

  • ceasestrife
    Katherine Seiler (@ceasestrife) reported

    @Videotron my internets been slow and choppy for the last few days. Is there something that can be done to fix it?

  • Pathfinder
    Pathfinder⚡ (@Pathfinder) reported

    @Videotron When my power goes out for unplanned reasons, @hydroquebec is able to give ab ETA on when their service will be restored. They even provide an outage map to track progress. Internet is just as vital a service as electricity.

  • marymaraj
    mary maraj (@marymaraj) reported

    @Videotron @SheilaB06891416 Totally ridiculous! we pay a lot for this service that you change with no alerts!

  • theboui
    boui🌙 (@theboui) reported

    idk what happened to videotron internet last month during that outage but its been complete garbage since. constant DNS errors, random drops in connection, days where i cant get more than 15mb/s when i pay for 100mb/s... wtf

  • pixelyzed
    Stéphane Bergeron (@pixelyzed) reported

    @Rackspace I know it works for others so I'm wondering if you are having an issue with the Videotron ISP in Quebec right now or made DNS changes to your domains recently that may explain this?

  • VeryScott
    Scott Troudt (@VeryScott) reported

    @iPhoneinCanada That’s ok! @Videotron will be that 4th player to force competition and lower prices. Bell sucks.

  • kellergraham
    Alex Tipaldos (@kellergraham) reported

    Update: Third call to @AcanacInc and they tell me the problem is with @Videotron . I check their Twitter feed and see very little activity pertaining to an outage. What’s going on?