Vidéotron

Vidéotron Outage Report in Cornwall, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Cornwall, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Cornwall and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Cornwall, Ontario 01/16/2026 09:05

January 16: Problems at Vidéotron

Vidéotron is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • jcorsetto73 corsi (@jcorsetto73) reported

    @Videotron ....client still waiting for invoice to be fixed correctly. I was told a few weeks ago "you dont seem to understand sir, the issue is fixed and will appear next bill". Well guess what i DO understand the problem and its videotron that doesnt seem to understand.

  • cathuniverse Cath. (@cathuniverse) reported

    @Videotron is your Helix account portal down or something? I'm not getting through on my phone or computer and I need to pay my bill.

  • MoudgilD Dharminder Moudgil (@MoudgilD) reported

    @Distributel What caused full province to go off, not sure if videotron is completely down which is impacting. Any more info would be appreciated

  • William_Coffeee Kurohige09 (@William_Coffeee) reported

    @videotron the worst internet provider in the province. Actually mad how your customer service is so good yet your product is absolutely rubbish

  • thinktriplets thinktriplets (@thinktriplets) reported

    @Videotron Internet down in Laval!

  • bourasssayannic yannick (@bourasssayannic) reported

    @Videotron internet is down?

  • zaphthegreat J.L. Abrassart (@zaphthegreat) reported

    @Videotron so now that we all pointed out that Acanac confirmed the problem was on your end, you're just going to remain silent and only reply to people about your mobile network? No wonder people use resellers. The dishonesty is astounding.

  • niteshp80 Nitesh (@niteshp80) reported

    @Videotron Internet is not working, is there internet outage in Dollard-des-Oreamux?

  • fonzeeys Fonze (@fonzeeys) reported

    Hey @videotron what’s up wrong with your « 5G » network #videotron Even on LTE I have no access to the internet I need to tether off my #bell phone

  • LouiseCondy Condy (@LouiseCondy) reported

    @Grumpy_grrrrrrr Not working? I fully expect not to have service tomorrow with videotron helix