Vidéotron

Vidéotron Outage Report in Ferme-Neuve, Laurentides, Québec

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Ferme-Neuve, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Ferme-Neuve and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Ferme-Neuve, Laurentides, Québec 03/12/2026 09:20

March 12: Problems at Vidéotron

Vidéotron is having issues since 05:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. TV (11%)

    TV (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports Near Ferme-Neuve, Québec

Latest outage, problems and issue reports in Ferme-Neuve and nearby locations:

  • CsMoerLsacCSGO LiViD | CsMoerLsac (@CsMoerLsacCSGO) reported from Mont-Laurier, Québec

    Je pensais pas être aussi accro a l’internet jusqu’à maintenant... Sa fait 3 semaine que j’attend que @Videotron me branche ! Toute ma rue l’on ... je les est même appeler avant l’achat de mon terrain pour être sur que setais disponible et la il me demande 9000$ pour me conect 😓

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • nickdigennaro Nick Di Gennaro (@nickdigennaro) reported

    Hey @Fido, I didn't answer your survey as to why I dropped you after 15 years. But I'll tell you here. It's because it took me 6 months to get a live person to handle an issue I had. Now I'm with Videotron and I can get a live person within 1 minute. Now go fix your business.

  • nickdigennaro Nick Di Gennaro (@nickdigennaro) reported

    Hey @Fidomobile, I didn't answer your survey as to why I dropped you after 15 years. But I'll tell you here. It's because it took me 6 months to get a live person to handle an issue I had. Now I'm with Videotron and I can get a live person within 1 minute. Now go fix your biz!

  • MrWickDoe Real ones know (@MrWickDoe) reported

    @alexposadzki @globeandmail We all know Shaw has lied in the past and we all know how greedy and manipulative Rogers is. Videotron would relay heavily on Rogers for network support so Rogers would benefit by this also. Freedom has been left as sitting ducks when it comes to being competitive we see they are

  • ProfMangen Dr. Claudine Mangen 🇨🇦🇪🇺🖋 (@ProfMangen) reported

    So @Videotron is working on their network in my area & cut internet service. Their tech line says it's at most for 17 hours (say again?). It'd be great if next time they give us all a heads-up & let us know we'll be without internet. Coz then I could have planned ahead.

  • alex_goldrich alex g (@alex_goldrich) reported

    @Videotron Helix outage in Cote St Paul area. Is this happening to anyone else?

  • donadeiThomas Thomas (@donadeiThomas) reported

    If you’re with Ebox or Videotron, don’t panic, it’s not just you. Their support line seems to be down as well. Either it’s hosted on the same network, or it’s overloaded with calls. More information to come for sure. #InternetOutageMontreal

  • Nemesis4All 🇨🇦 Sauron (@Nemesis4All) reported

    @Videotron Is the internet down? I’m barely getting any download speed.

  • BucketHead1138 BucketHead1138 (@BucketHead1138) reported

    Todays stream will be delayed due to a province wide internet outage. @EBOX_CA some news would be greatly appreciated. #ebox #videotron

  • NabilaOubouchou Nabila Oubouchou (@NabilaOubouchou) reported

    @Videotron what is this #helix system always down, i am frustrated to be charged after canceling my subscription and you call you are told that the #helix system is down we can do nothing

  • BenKlass Ben Klass (@BenKlass) reported

    First, to bundle service Videotron must either a.) rely on the #CRTC wholesale access regulations, or b.) secure favourable wireline access from the combined Rogers/Shaw.