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Vidéotron

Vidéotron Outage Report in Frankford, Ontario

Why is my Vidéotron service not working?

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Frankford, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Frankford, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • LouiseCondy
    Condy (@LouiseCondy) reported

    @Grumpy_grrrrrrr Not working? I fully expect not to have service tomorrow with videotron helix

  • kephrenTV
    kephrenTV (@kephrenTV) reported

    @Videotron internet est down ?

  • MohamadMakhlouf
    Mohamad Makhlouf (@MohamadMakhlouf) reported

    @shelly_at_work @Videotron @bridak70 Still down in DDO

  • William_Coffeee
    Kurohige09 (@William_Coffeee) reported

    @videotron the worst internet provider in the province. Actually mad how your customer service is so good yet your product is absolutely rubbish

  • bourasssayannic
    yannick (@bourasssayannic) reported

    @Videotron internet is down?

  • dillonDD01
    dllongang (@dillonDD01) reported

    @PrimusHelps Still down since 9:40 in Montreal (through Videotron)

  • TossMySaleh
    CaesarSaleh (@TossMySaleh) reported

    @MeruMeruMsg @Distributel Videotron is down too, no?

  • fonzeeys
    Fonze (@fonzeeys) reported

    Hey @videotron what’s up wrong with your « 5G » network #videotron Even on LTE I have no access to the internet I need to tether off my #bell phone

  • maherm3li
    Maher (@maherm3li) reported

    @Aykind_nobs @Distributel @Videotron Probably they started firing the talented people and they got some newbies trying to figure out how to run their systems. They lie about the issue in my area Vidéotron is working but distributel is down.

  • zaphthegreat
    J.L. Abrassart (@zaphthegreat) reported

    @Videotron @BenoitVerreaul4 Please stop saying that. Acanac have confirmed to multiple people that the problem is on your end. In fact, you ONLY reply to people who are not pointing that out.