Vidéotron Outage Report in Frankford, Ontario

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Frankford, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Frankford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (60%)

2. 

   Wi-fi (17%)

3. 

   TV (11%)

4. 

   Total Blackout (6%)

5. 

   E-mail (4%)

6. 

   Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• IDK (@SBHSNGL) reported 22 seconds ago

  @Videotron Just saw a Bell guy fixing internet on our street . I told him I wish you were a Videotron guy. He said , ya, I am sorry. I was like me too.. Haven’t seen a single Videotron truck out . Not sure what kind of fix they are doing …

• Danny B (@RuprechtMtl) reported 2 minutes ago

  @Videotron BELL is working fine but Videotron is down for 5 days now. What a crap company.

• JP Alpha Male (@JPAlphaMale) reported 4 minutes ago

  @Videotron Ndg in Montreal no internet but public wifi for free in park in same neighborhood ! Hope it get fixed 2day! Appreciate the technicians wherever they are but am still frustrated by slow response some of my neighbours got their internet with other ISP at least 2 days

• Golden diva (@atomic_issue) reported 10 minutes ago

  @Videotron I never loose electricity, in Côtés des neiges, but my Videotron is dead. How would you blame my electric network.

• patrick auger (@patrickaug15655) reported 16 minutes ago

  @Videotron Not working where I am, my wife working from home, better be back today, or we are switching provider! Sorry but my neighbor as another provider and they have it working since yesterday.

• carmax (@carmax74905256) reported 18 minutes ago

  @Videotron I have a hard time believing the 90% figure as I know so many from different areas still out, including myself. You can't get through to support. Wait times are ridiculous. After 34 years of being a loyal customer, I will be switching also.

• EmmasVarietyArts (@emmasvarietyart) reported 19 minutes ago

  After 5 days the power is back on at home. But we dont trust HydroQuebec so we're staying at my aunt's for the time being (plus i heard that videotron may still be down despite the electricity being back. We'll have to see)

• Stuntman Stützle (@StuntmanStutzle) reported 20 minutes ago

  Well that was fun. Power went out on my birthday Wednesday around 3pm, came back Friday around 8pm but Videotron was down. Finally today while I was out, the internet is back. It's been an interesting week to say the least

• Marc Griffin (@montrealmarc) reported 25 minutes ago

  @greynotgrey @Videotron People are saying on the Videotron support page they’re being told: “no idea when the internet will be back on.”

• Tequilamony (@Tequilamony) reported 29 minutes ago

  @Videotron J7V. 5 days without. Only had 1 hrs this am. Upstairs neighbour's has service with Bell.