Vidéotron

Vidéotron Outage Report in Frankford, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Frankford, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Frankford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Frankford, Ontario 02/16/2026 13:40

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • ItsPaulGame Paul Games (@ItsPaulGame) reported

    @MitchSchwartzCo @Videotron it's a DNS issue, if you know how you can go on your router and change the default DNS to google's servers (8.8.8.8 and 8.8.4.4) and it will fix the issue

  • MohithHassan Mo (@MohithHassan) reported

    @Videotron Considering the ridiculous prices you guys charge. I better be getting a credit on my bill for this service outage during work hours. To think you guys had the audacity to raise prices while constantly under delivering on bandwidth. Enjoy your monopoly while it lasts.

  • Sebastienphimtl Sebastien (@Sebastienphimtl) reported

    @ValidTrxcz does this fix anything on Videotron mobile phones?

  • Flott_ttv Flott (@Flott_ttv) reported

    @jnreyt @Davesdere @Videotron I regreted it the minute I switched it on. Not only you have to pay for the damn helix access point but you're still forced to get a router of you want the most basic config options.

  • JustMikeTwo Justin (@JustMikeTwo) reported

    @fagstein @Videotron DNS servers are down. Change your router Primary and Secondary DNS servers to 8.8.8.8 and 8.8.4.4. If you have Helix, well...I hate all in one modem/Router combos. You can only change it on your computer in Networking...at least your computer will be working.

  • Philliam1994 Philliam (@Philliam1994) reported

    @angelidotca Update: DNS servers are down videotron is trying to get them back up.

  • sbg4evr sbg4evr (@sbg4evr) reported from Montréal, Québec

    @JokeSins @Videotron Montreal also. My personal service is down. However, my commercial internet is working 🤔

  • b0uming b0u (@b0uming) reported

    I should've stayed with bell **** u @Videotron

  • philcourtm Phil (419/1000) chess matches (@philcourtm) reported

    @sopranoenergy @oscarbilde Videotron’s DNS servers are down, but google’s fine

  • YanVxnom Yan / Vxnom (@YanVxnom) reported

    @Fuck_Shayne @Videotron Damn can u take a joke once in ur life ....