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Vidéotron

Vidéotron service status in Frankford, Ontario

Why is my Vidéotron service not working?

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Frankford, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Frankford, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 59% Internet (59%)
  • 19% Wi-fi (19%)
  • 8% TV (8%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • like_it_is_99
    Just Some Guy (@like_it_is_99) reported

    @Videotron spending thousands of dollars yearly for a sub optimal quality of broadband service. It is clear that your Internet speed quality is no longer as good as it was months ago or even years ago. What on earth is going on? #Helixsucks tired of being told there is no issue

  • vpMontrealer
    VP Montreal TaxPayer 🇨🇦🇺🇸 (@vpMontrealer) reported

    @Tizianarules @Videotron Videotron website should have an outage map like Hydro Quebec to improve customer service 👀

  • deena7202
    Deena 😷🖖💙🇨🇦🦸‍♀️ (@deena7202) reported

    The terrible @Rogers situation today reminds that I am no longer on contract with them and therefore can literally leave right now. Also, reminds me of the reliability and excellent service of @Videotron .

  • TheRealSophie10
    Switchblade Sophie #TheJoker☔️ (@TheRealSophie10) reported

    Going to cancel @Videotron service. They literally told me that they know what they offered me a low price/month, charged me $15/month more, BUT CAN'T ACTUALLY GIVE ME WHAT THEY OFFERED. I am DONE with your company. You are absolutely awful & I don't want anything to do with you

  • PackLightCarryC
    Pack Light ... (@PackLightCarryC) reported

    @Videotron I’m on of your customers. I am trying to access content on the CTV app. I must sign in, but Vidéotron is not listed as a provider. Help! (Thx)

  • JefferyThomas
    Jeffery A Thomas 🇨🇦 (@JefferyThomas) reported

    **** @Videotron! It's like their primary job is to make you waste your time calling support.

  • OzziesPOV
    Ozzie E. (@OzziesPOV) reported

    Ok I know @Rogers is down, but what about @Videotron? Internet at my office seems sluggish and emails not sending...

  • Corporate18
    Philip T. (@Corporate18) reported

    @Videotron How is it that I used to be on Videotron proper for internet and never had an issue. Now since I switched to Helix, I get nowhere the speed that I am supposed to be getting. That makes no sense.

  • JoAnneBeggsRSW
    Jo-Anne Beggs (@JoAnneBeggsRSW) reported

    @NoLore @Videotron A friend had horrible experiences w them:(

  • ThisMovieSpeaks
    I Can't Believe It's Not Communism! (@ThisMovieSpeaks) reported

    @drewface_ Lol what?? What's your ISP? I think I've been using the Google DNS since Videotron had a huge DNS issue that prevented most of Montreal and adjacent cities from accessing the internet for like... a day and a half. Google DNS is just much more reliable.