Vidéotron

Vidéotron Outage Report in Frankford, Ontario

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Frankford, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Frankford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Frankford, Ontario 11/22/2025 04:05

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • 1spade24 🇮🇹Danny Spedaliere🇮🇹 (@1spade24) reported

    @Videotron I had one of the worst conversation concerning my statement you say you record your calls to better your customer service but when I ask you to listen to your recording to help settle my issues you don’t so I’m done switching to @Bell

  • BouabdoMaria Maria Bouabdo (@BouabdoMaria) reported

    Is anyone else in the Montreal area having wifi problems with Videotron right now??

  • pyroblaze Wayne (@pyroblaze) reported

    @norlack89 @Videotron *service

  • JesssAdel JustJesss 🕹️⚡ (@JesssAdel) reported

    Just between 4pm-12am yesterday, my internet went out 8 TIMES. I'm not doing great & figuring out what to do has been so unnecessarily hard. I'm sorry but no stream tonight. 😞 Also, shame on @Videotron for not caring about people having horrible internet for OVER A MONTH now.

  • segacs segacs (@segacs) reported

    @CRTCeng @Videotron @CCTS_CPRST I already filed a complaint. I'm waiting to hear back. Thanks.

  • axelschule Axel Schulz (@axelschule) reported

    @Videotron is there something wrong with your login portal? I’m unable to login to my account. I’ve reset my password 3 times and yet to no avail. Do you not accept special characters or something?

  • rosenqui Eric Rosenquist (@rosenqui) reported

    @Videotron @axelschule I've been having the same issue; noticed it first yesterday.

  • dl_958 dl958 (@dl_958) reported

    @saschasegan There should be no anti-competitive concerns with the cable side of the merger. They don’t even compete with each other there, their networks don’t overlap at all. I think they will be required to divest Freedom, maybe to Videotron, and then Rogers can do a network sharing deal.

  • LehkonenN1Fan Simuël - BLM✊🏾 (@LehkonenN1Fan) reported

    @Emmanuel_THW @jesshabs I had low expectations switching to Videotron, but their customer service is great.

  • segacs segacs (@segacs) reported

    Oh wonderful, just what I needed today. @videotron trying to rip me off through blatant overbilling & refusing to make it right even after acknowledging they violated our contract. Because being a COVID prisoner isn't bad enough. For shame.