Vidéotron

Vidéotron Outage Report in Frankford, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Frankford, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Frankford and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Frankford, Ontario 11/24/2025 13:55

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • oreocookie42 Liz Hale (@oreocookie42) reported

    @Videotron An outage map would be useful to know if it’s the network or just my helix terminal that’s the problem and if there’s even a technician coming to fix it (eventually). I’m in Pointe-Claire.

  • debbieabo Deb White (@debbieabo) reported

    @Videotron Once again I’m calling BS on your post. How can you say 95% has been restored? Restored means working yet my internet service keeps turning on and off. Mostly off. You seem to be the only provider with issues

  • syafika302 kaillielowe (@syafika302) reported

    @freefox76 @Videotron I had same issues days back but @KatherineCoder7 helped me restored my account back and I can now login my account back as normal you can message her for help

  • 95mustang5050 Robert Kiricsi (@95mustang5050) reported

    @Videotron We have never been disappointed in the last 2 years of being with Videotron. This is the first time that I am shocked that we had no cell service the first 2 days of the outage and still no internet or home phone going in 4+ days. I don’t get it…

  • SBinsley Shaun Binsley (@SBinsley) reported

    @Videotron Instead of filling us in with misleading % and tweets about field workers receiving chocolate, perhaps giving more specific details about areas and issues would be better. You are very effectively convincing us all to change internet providers once this is all said and done

  • Xaina71 Xaina (@Xaina71) reported

    @Videotron Internet went down again at 4pm, H3T 1k4 Edouard Montpetit

  • DosOuges58142 Dos Wheels Яouges (@DosOuges58142) reported

    @Videotron Videotron said they’re waiving data overage fees following Wednesday’s ice storm but didn't specify an end date. What about data used after service recovery? Because I already busted my limit. The measure needs to extend to the end of the cycle following recovery.

  • Bselianakis Bobby Digital (@Bselianakis) reported

    @Videotron Timberlea Kirkland is still down. Is there an ETA as to when we will have internet access again?

  • Savvy1002 BiggerThan Savvy⁷³🖕🏾ツ 🇨🇦 #FaithInTheFuture (@Savvy1002) reported

    @Videotron internet not working in J7T area. Comes and goes. For those that work from home, this is unacceptable. Please, at least, check why!

  • CancerPrime Audrey Laurent-André (@CancerPrime) reported

    @Videotron No internet here in Villeray - H2R Is it a problem at my place or is Villeray still affected by the outage? Thanks!