Vidéotron

Vidéotron Outage Report in Guelph, Wellington County, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Guelph, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Guelph and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Guelph, Wellington County, Ontario 01/04/2026 21:25

January 04: Problems at Vidéotron

Vidéotron is having issues since 05:40 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • PythagSheeorem Pythagoras Sheeorem (@PythagSheeorem) reported

    @Videotron Not an excuse, other providers have service. You are VERY quick to charge overages… I assume you will be consistent and compensate customers accordingly for the outages?

  • shacams68 Sharon Campbell (@shacams68) reported

    @RogersHelps What is actually going on? You celebrate your capitalistic greedy monopoly too much? Almost the entire customer base in Ottawa without service for 18 hours and you’re responding like it’s one offs. It’s thousands. Don’t forget Bell and Videotron still exist. We won’t.

  • swearahs Sara (@swearahs) reported

    @Videotron Can you PLEAse Give us a time frame of when will this issue be resolved?!!!!!

  • HearMeSeeMe2 HearMeSeeMe (@HearMeSeeMe2) reported

    @Videotron WiFi still doesn't work, it's 8am. This is the longest it's ever been out. I'm assuming this is the case for most of the plateau area?

  • CountryLone Paul (@CountryLone) reported

    @Videotron Down in Chelsea, flashing yellow light on the router.

  • AngeloStavrow Angelo Stavrow (@AngeloStavrow) reported

    @Videotron The support line is busy and I’m sure your customer support agents are swamped, but it’d be helpful to have a way to check or report an internet outage online (like Hydro-Quebec has). Does such an option exist?

  • LaVigneDeRaisin Alex (@LaVigneDeRaisin) reported

    @Videotron“To keep meeting your needs& offering you an increasingly reliable, powerful network, Videotron will adjust rates of services in 2023.” Unless that extra money is partially allocated to improving backup battery systems for power outages, you fail to meet Quebec’s needs.

  • CADNJDevils DevilsPlayoffs (@CADNJDevils) reported

    Are we ever gonna get any DM updates in regards to our services being down? @Videotron

  • Rafi_Farkas Mr. FrozenToast (@Rafi_Farkas) reported

    @Videotron any news on the status of internet services? I'm in Cote Saint Luc, my internet has been down since 23h on 5 April.

  • RixRixx Rick's (@RixRixx) reported

    Now #Rogers and #Videotron are down, too, and over a million #HydroQuebec customers without power. This is turning out to be a real huge disaster!