Vidéotron

Vidéotron Outage Report in Guelph, Wellington County, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Guelph, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Guelph and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Guelph, Wellington County, Ontario 12/31/2025 23:05

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • DJMikeCee514 Mike Cherna (@DJMikeCee514) reported

    Did anybody else just lose their #Videotron #Helix service?

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron @Do8qThi DO YOU HAVE AN ENGLISH MESSAGE TOO?!!! I AM FURIOUS. NO MESSAGE TO ENGLISH CUSTOMERS. WTF IS GOING ON WITH MY HELIX

  • marcan88 Marcan⚽️ (@marcan88) reported

    1h45 pour ramener le service Videotron. Clock is ticking ! #Infoman #ByeBye

  • PaulScurvy Paul Lorentz aka Scurvy 🇵🇱🇨🇦 (@PaulScurvy) reported

    @Videotron bad day for full network outage I would say. Internet, phone, tv & cell network. Can’t even call your support. Go 2021 ftw

  • Moe85020226 Moe (@Moe85020226) reported

    @Videotron WTF!!!!!Its called fault tolerence and redunduncy and been there forever!!! Crappy service!

  • mymmi23 Mymmi💙 (@mymmi23) reported

    @Videotron can you guys fix the #helix system? Don’t since the alert

  • habsexpos MTL#1 (@habsexpos) reported

    @Videotron Regular updates better happen! Wonder if Bell is having the same issue!?

  • EAGolfSport1 Eddie.A.GolfSport (@EAGolfSport1) reported

    @Videotron Fix this ****.

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron Where the hell is my TV service.

  • hypercubedan hypercubedan (@hypercubedan) reported

    @Videotron @Videotron #helix #videotron your call center numbers are not working either. Getting an all circuits busy message.