Vidéotron Outage Report in Hearst, Ontario

Problems in the last 24 hours in Hearst, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Hearst, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (61%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Marcel de Hêtre (@marceldehetre) reported 3 minutes ago

  @Videotron you can tell the temperature of my Gateway but you can’t find the source of the noise on our signal so our internet connection drops every 15 minutes…

• 
  Commissioner Miner (@fanCRTCProfling) reported 4 minutes ago

  "Videotron has no obligation to offer a TPIA customer access speed that the company does not offer to its own retail customers. This fact alone should be sufficient to justify the approval of this [Tariff]." *bam* /end haha #CRTC

• 
  Jeffery A Thomas 🇨🇦 (@JefferyThomas) reported 9 minutes ago

  Hate that @Videotron is trying to jam this Helix garbage down our throats. (Arrogant customer service as well) More features disappearing for Illico customers. #Bell still not offering decent speeds 400Mbps+ in my postal code.

• 
  Bob Barbagallo (@gongman) reported 10 minutes ago

  @Videotron 1. Never got an email. 2. Videotron has removed two features of a subscription I am paying for, how do you suggest I get the functionality back. I never asked for a new app. I don’t need the new functions. I need the ability to record remotely and the remote control.

• 
  Christina (@christinasprong) reported 11 minutes ago

  @videotron Helix internet service is down in St-Leonard, hopefully it will be resolved quickly…#videotron

• 
  Marissa Sidel (@marissasidel1) reported 14 minutes ago

  @BellCare After a week of getting ****** around with no shows and no return calls for faulty equipment we finally made the switch to @Videotron. Everything works and the speed is like lightning. You’ll never see us again.

• 
  Chris McNeil (@CMfly) reported 16 minutes ago

  @Videotron I normally don’t notice but the broken lte data in my area really sucks when there is a power outage. Have to leave zone to get data.

• 
  Commissioner Miner (@fanCRTCProfling) reported 16 minutes ago

  Anyhow this whole sell-off to Videotron is a fix. A gov fix. Gov selected who can play & who will play via the spectrum auction that saw them sell spectrum to Tron when they shouldn't have. A fix. That is that.

• 
  Marcel de Hêtre (@marceldehetre) reported 17 minutes ago

  @Videotron Already chatted with tech support and my wife called the same yesterday, same story: our engineers are aware of the problem and are working on it. No ETA for resolution…

• 
  Forty Two (@TwoXTwentyOne) reported 18 minutes ago

  I highly recommend you look elsewhere but Videotron and Bell, but have terrible customer service!