Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/27/2025 22:35

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • ThebeastShooky Shooky (@ThebeastShooky) reported

    @ThebeastShooky i also remember from 3 years ago an employe from videotron leterally ask me why i wasnt able to pay saying. " why you always call to make payment agreement, you dont work ? How can you pay then. This is inaceptable and i shouldnt never get back at videotron.

  • LucDupont Luc Dupont (@LucDupont) reported

    @Tajinder2000 @RogersHelps Same problem with @Videotron 😡

  • samfeigenbaum sam feigenbaum (@samfeigenbaum) reported

    @Videotron please call tomorrow when possible! I still have no internet service!

  • LucDupont Luc Dupont (@LucDupont) reported

    @TripleDTrader @rogerstv @Videotron same problem — please change back to US feed

  • AlexFajVel Alejandro Fajardo (@AlexFajVel) reported

    @Videotron Please don't use this company! It has the worst service I've experienced. They charge bogus fees and will leave you without service even after paying, good luck finding a competent customer service representative. Already looking for a different provider, waste of time and money!

  • kenproulx ken Proulx (@kenproulx) reported

    @Videotron My wife just spent an hour on the phone with CS, apparently loyalty service calling us tomorrow. I appreciate the follow up, but I feel bad for others who may have been fraudulently convinced by a sales rep like we were.

  • worldofjimjim JimJim (@worldofjimjim) reported

    Can’t get through to #Videotron, is their call centre down?

  • DroidLiberator 😡 Angry 🇸🇾 Arab 🇵🇸 Commie ☭ (@DroidLiberator) reported

    @seananthonylevy @TekSavvyBuzz That's not true at all. Bell and Videotron are literally the only providers with their own networks in quebec. Once their network is installed, it's a waste to double up and build a third network, and also not profitable as a smaller ISP does not have the budget for that.

  • DoriandMena Dori & Mena (@DoriandMena) reported

    @Videotron hello, is the internet down in ville Marie?

  • kenproulx ken Proulx (@kenproulx) reported

    @Videotron Update: videoteon is laughing at us. Telling us that even though they lied to us, we can’t go back to our old service and have to pay more! This is fraud. Complaint will be opened with CCTS. #helix #fraud #videotron