Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/26/2025 10:20

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • King84816640 King (@King84816640) reported

    @andersonestevam @Videotron I think it’s down in many places around the city. No response on when it’ll get fixed. :/

  • bbludalia Blue Dalia 🦁 (@bbludalia) reported

    @Videotron 2023 and still didn’t figure out to put the wires underground in Quebec ! Never seize to amaze me

  • sukiiisoba i made a vrchat video || ✨comms open (@sukiiisoba) reported

    @Videotron any update when we'll get internet service back ??

  • montrealmarc Marc Griffin (@montrealmarc) reported

    Montreal, did your internet go down? My Videotron has been down since 1:30.

  • _francislavoie Francis Lavoie (@_francislavoie) reported

    @JenTiale @MobileSyrup Yes, I'm using Freedom now. But I'm tired of terrible coverage while I'm in Quebec. Videotron/Fizz would give me better coverage.

  • witchy_but_not witch_um (@witchy_but_not) reported

    @Videotron Sud-ouest Montreal down. No updates in sight.

  • jamie_montreal Jamie (@jamie_montreal) reported

    @Videotron My hydro didn't go off at all but my internet has been down since last night. Any idea when it will be back on in Hochelaga?

  • Mister514 R A (@Mister514) reported

    @Videotron When are you fixing the internet outage? I’m in Nuns Island - no internet since 6pm! An update to the comments would be good..

  • t0xicsaurus_ttv Mr. J (@t0xicsaurus_ttv) reported

    @Videotron hey , seems I just lost internet:( resetting the router didn't fix.

  • VivianeChan2 Viviane Chan (@VivianeChan2) reported

    @andersonestevam @Videotron Same here, videotron is down in hochelaga