Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/14/2025 16:25

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (74%)

    Internet (74%)

  2. Wi-fi (8%)

    Wi-fi (8%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • TimRobe74994564 Tim Roberts (@TimRobe74994564) reported

    @videotron is the #videotron network down?

  • MartinArganara1 Martin Arganaraz (@MartinArganara1) reported

    Hey, my client space isn't working and I need to add data to my phone. Can you help support? @Videotron

  • fanCRTCProfling Commissioner Miner (@fanCRTCProfling) reported

    @krisjoseph @BenKlass I see what u are saying & where coming from, but, yeah I can't ever seeing myself siding with ISED on this if what Bell claims is true. ISED's policy is bad policy. Their fix is worse policy (a fix in secret to benefit their hand picked champ, videotron only). Rotten.

  • Wm49291771 Rainmaker (@Wm49291771) reported

    Although Videotron (Quebec Co) is not eligible to bid for spectrum outside of QC, it was invited and urged to bid for spectrum at $0.92/MHz used for 5G outside Quebec. Bell and Telus were forced to pay $3.36/MHz (billions $ more) Humongous favouritism by Trudeau Another WTF...

  • Corporate18 Phil. T. (@Corporate18) reported

    @Videotron Is it normal that my gateway model keeps turning off on its own because of the outage ?

  • WILFRIEDGOSSE12 Le hoodballer (@WILFRIEDGOSSE12) reported

    @clubdefootmtl @Videotron I dont wanna be rude but we defenetly need to get johnsen out of the club

  • JasonZeroOne_ Jason (@JasonZeroOne_) reported

    mmmhmmm, gota love a cellphone provider like @chatrmobile even though theyre under among the biggest service providers, like @Rogers or @Videotron whichever it is now, i pay my bill, n then what? get cut off every 28th? lol, imagine if u guys cared at all about your clients

  • aezzat30 @shraf (@aezzat30) reported

    @Videotron how many times does a technician have to visit a client to fix a problem??why can’t a client swap out a faulty device at your store??????

  • LoganCDN Logan Foster (@LoganCDN) reported

    WoW raiding got cut short for me last night due to some sort of truly horrible internet brain fart from @Videotron that resulted in 5 sec lag and zero ui response in game. Apologies to my guild and our pugs for losing a tank 3 bosses in SoD normal.

  • lapinlapin20 lapinlapin (@lapinlapin20) reported

    @Videotron Hi, my Videotron internet not working.