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Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Why is my Vidéotron service not working?

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 59% Internet (59%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 8% Total Blackout (8%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • OnlyEphraim
    Ephraim (@OnlyEphraim) reported

    @Videotron Please clarify... Chat won't help me. My username and password are correct because I can log in to your website. So why do I need to call, when it's your app that isn't working... isn't giving me an error message, isn't functioning. Please explain why I need to call.

  • BillyCA82
    🇨🇦 Brynn A 🇵🇭 (@BillyCA82) reported

    @Videotron is there something wrong with channel 791 MLB network? We've just had a black screen on there all day...

  • OceanNoodle
    Leviathan (@OceanNoodle) reported

    @Videotron Internet is down for some residents in Gatineau. Can't even watch TV. What is happening?

  • eddygeeeeeee
    eddy g 🍁 (@eddygeeeeeee) reported

    By unplugging my fibe tv with Bell due to major technology issues,i went back to videotron. They have only a few time shifting channels unfortunately.

  • Splash_InG
    TTD / Spladzø (@Splash_InG) reported

    @SuperGirlKels @Z_E_R_C Videotron's service is awful so yeah Bell is the way to go

  • KasunJanet
    Janet Kasun (@KasunJanet) reported

    @peggy_blair @BrownKnowser To be fair, my son who lives downtown is very happy with videotron. It just didn’t work for me as I live in the country. I particularly had problems when I stopped going downtown when the pandemic started

  • fanCRTCProfling
    Commissioner Miner (@fanCRTCProfling) reported

    They are allowed to charge for terminals (STBs) but a "terminal/STB access fee"??? WTF is that? PLUS a Network access fee? WTF is that? Anyhow the above is a persons Videotron Skinny basic @ CRTC mandated 25$. What a fuqing rip-off of bogus charges. *** u #CRTC. Just *** u.

  • aROC_1
    Andre (@aROC_1) reported

    @Videotron @Shadow_n_mind Same problem here. Guide says Jeopardy but Global feed is overriding. As it did last night. @Videotron

  • Shadow_Hy
    Laurent (@Shadow_Hy) reported

    @Z_E_R_C Never had problems with Videotron. Bell feels like a bundle of problems even if the deals are better. I've been with teksavvy that uses the same Videotron network and is cheaper. You could try that?

  • Jacob_Salloum
    Jacob Salloum (@Jacob_Salloum) reported

    @Videotron what’s going on Videotron?? i pay you hundreds of dollars and i don’t have internet now what horrible service i will cancel all contracts with your ****** service.