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Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Why is my Vidéotron service not working?

No problems detected

If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 8% TV (8%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • chuckfromcanada
    Chuck (@chuckfromcanada) reported

    @Videotron tells me internet is down because the power center doesn't have power in my area , no time frame given. Craptastic service no redundancy.

  • Co_Piloter
    The CoPiloter (@Co_Piloter) reported

    @denesrothschild @PMan71 @CompBureau Obviously, because Videotron IS a competitor of Freedom. One less telecom is terrible for all of us.

  • amelieeve
    Amelie-eve seguin (@amelieeve) reported

    @Videotron Why did it just go down now in Vaudreuil-Dorion...we had it earlier and we have power

  • VOID65300665
    VOID (@VOID65300665) reported

    @Videotron . Internet is gone once again. Hope to get money refunded with all those issue.

  • Seagull_Prime
    Eric Bruneault (@Seagull_Prime) reported

    Hey @Videotron did you try turning on and off your services just to see if it working #videotronIT #support

  • KalSDavian
    kal creates (@KalSDavian) reported

    @Videotron Yeah, you keep saying that, and yet we continue to have to use this piece of garbage.

  • NotPrinceF
    Prince (@NotPrinceF) reported

    @Videotron It’s still not working

  • quaid_jennifer
    Jennifer Quaid (@quaid_jennifer) reported

    3 key points: - Tribunal analysis based on deal, *as modified by divestiture to Videotron*, so only loss of Freedom wireless, not Shaw wireless as a whole - only AB & BC geographic markets in issue - wireline business not considered as @CompBureau did not allege this was issue

  • NotPrinceF
    Prince (@NotPrinceF) reported

    @LuchyMTL @Videotron It’s been out for me since 12 am last night makes no sense power hasn’t gone out but somehow the wifi is not working

  • WMichaelOsborne
    Michael Osborne (@WMichaelOsborne) reported

    Federal Court of Appeal ordered a "stay" of #CompetitionTribunal decision in Rogers-Shaw-Videotron merger on an "interim, temporary, emergency basis". A mere stay would not prevent the deal from closing; what the @CompBureau needs is an injunction.