Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/24/2025 22:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • mediamorphis Dwayne Winseck (@mediamorphis) reported

    .@CompBureau expert argues that Videotron will have less competitive strength than Shaw Mobile & Freedom b/c it lacks the same level of access to wireline facilities, weaker customer base, less ability to bundle & to ctl parameters of business, etc.

  • ProfMangen Dr. Claudine Mangen 🇨🇦🇪🇺🖋 (@ProfMangen) reported

    So @Videotron is working on their network in my area & cut internet service. Their tech line says it's at most for 17 hours (say again?). It'd be great if next time they give us all a heads-up & let us know we'll be without internet. Coz then I could have planned ahead.

  • ximian ximian (@ximian) reported

    @Sportsnet wow the image tonight of Montréal’s game is god awful!!! Anyone else experiencing same issue? @Videotron

  • elisedubois Ebbie (elle/she/her) 🐀 (@elisedubois) reported

    Internet is down @EBOX_CA @Videotron

  • kaclk Kayle Clark (@kaclk) reported

    It’s quite possible that if the merger is blocked, Freedom just languishes as a second tier mobile network or just eventually folds or gets sold to Videotron anyways. The indication from Shaw on why they pursued a merger was because the status quo wasn’t working.

  • VVRekt14 ImRekt (@VVRekt14) reported

    @Videotron whats the point of alerting sleeping people 12hours away from the source? stupid *** feature.

  • apukwa @apukwa@mstdn.ca (Scott M.) (@apukwa) reported

    @Bryson_M What's exciting to me is the possibility that Videotron may be willing to get into the Quad play territory. Dunno if they're thinking of using 5G small cell, or becoming a national TPIA provider with an OTT solution. But that would be a game changer.

  • DonFakaraun Babbling Goon (@DonFakaraun) reported

    @Videotron hello, is there an internet outage in the Chelsea, QC area?

  • GuimiliRym ɢʀʏʍ (@GuimiliRym) reported

    I will use my phone data **** it nothing can stop me I cannot and will not be stopped Videotron cannot stop me from watching this episode

  • koushiar Koushiar Jahangiri (@koushiar) reported

    @elisedubois @EBOX_CA @Videotron Internet is down, ebox website is down so is their support number.