Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 02/10/2026 04:50

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • habsexpos MTL#1 (@habsexpos) reported

    @Guzzo_Vincenzo @cdube_sante @francoislegault And because of this alert Videotron is down. Quebec Sait Faire!!!?

  • habsexpos MTL#1 (@habsexpos) reported

    @Videotron Regular updates better happen! Wonder if Bell is having the same issue!?

  • bellacullen263 Isabella (@bellacullen263) reported

    @Videotron Can you fix this soon its frustrating

  • Moe85020226 Moe (@Moe85020226) reported

    @Videotron WTF!!!!!Its called fault tolerence and redunduncy and been there forever!!! Crappy service!

  • bruceskelhorne bruce s (@bruceskelhorne) reported

    @Videotron Hahaha the worst service for the price we pay. And where I live you are the only cable service provider . Much like the government you are proving to be as incompetent

  • GTums Gerry (@GTums) reported

    @StephanKaz @Videotron @Helix Wtf is this. The alert remidning us to stay at home killed my TV service? Ma che cazzo

  • DAlisella David, Lisella (@DAlisella) reported

    @Videotron What a disgraceful company. A useless alert that all of quebec already knows. Now we are stuck in our home New years eve with no TV. I will be cancelling my Videotron service

  • iEricPoulin Eric Poulin (@iEricPoulin) reported

    @Videotron Some...? More like thousands.... We can't even reach you Website, all your phone lines are down.....

  • SuzannePellet13 suzannepelletier (@SuzannePellet13) reported

    @Videotron OMG ! you will loose me as a customer ! 31 dec !!!! the ONLY night i really REALLY want have TV !!!! i think i am done with you !

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @Videotron Useless tweet. ETA for return to normal service? Do any of us get credit in our account for all these work around a we are finding for you? #HELIX