Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 01/08/2026 07:15

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • marcDicaire555 marc dicaire (@marcDicaire555) reported

    @Videotron 2 trucks parked infront of my house....guys smoking and talking for like 1.5hrs then got back in there truck and left. Still no service

  • attiaskj gad (@attiaskj) reported

    @Videotron Soooo your tech support says 2 hours max till service restoration. 3 hours later and 30 mins on hold no internet and no one to talk to. Guess it's time for @Bell since you guys have failed to meet the terms of your own contract I will be canceling with 0 cancelation fees

  • Manic_Madman IVAN? (29-32-13) 🐝🇨🇦🇨🇱 (@Manic_Madman) reported

    Hey @Videotron I've been on the line with you guys for about 25 minutes and none of y'all are answering. I've got some connectivity issues going on right now. What gives?

  • TheMistryUK Priesh Mistry (@TheMistryUK) reported from Dorval, Québec

    @Videotron Service just went down again in Dorval. Worked for about 5-6hrs.

  • d00de83 Fred S. (@d00de83) reported

    @Videotron You should solidify your network as bell in oir building has never gone offline. Maybe backup power other thwn batteries would be to be considered?

  • catred2017 simon (@catred2017) reported

    @Videotron My internet has been outage for more than 24hrs, plz help to fix that!!! H4R….

  • Nadia12014717 Nadia Le Guern (@Nadia12014717) reported

    @Videotron Montreal Villeray / Ahuntsic still no internet! It's going to be 48h ! I am surprise to see that the media are not reporting this at all! I remember during Rogers blackout it was all over the news !!! Strange...

  • L0uraG curi00sa (@L0uraG) reported

    @Videotron Dans le context actuel-crédit a service that u did not offer us literally the minimum you can do!

  • IMFROMCANADAEH THESPORTSGUY (@IMFROMCANADAEH) reported

    @sterling_cohen @Videotron I got a response back and the cause for my outage is because their “infrastructure” does not have power. Hydro Quebec is saying it could take till Monday to restore all power so I am not holding my breath.

  • Dontcaredoyou Jimbo Johnson Esquire (@Dontcaredoyou) reported

    @FeathyWap @Videotron Bell sucks