Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (9%)

3. 

   Total Blackout (7%)

4. 

   TV (6%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Cyril Pepito (@CyrilPepito) reported 37 seconds ago

  @Videotron @fizz_ca update on resolution please!

• Rikki Katarina (@rikkicakes) reported a minute ago

  @Videotron why is it so hard to resolve any issue with you on the phone? My mom was promised a credit that was never applied & you keep calling her with outstanding charges on a previous account that shouldn’t exist. We’ve now had the pleasure of being on hold over an hour 🙃

• Ian Richards (@Habernac) reported 4 minutes ago

  @Videotron Hi. I’m in Verdun and service is down. Is this a me problem or a you problem?

• Joanne Bayly CBC (@baylyjoanne) reported 6 minutes ago

  Could @Videotron let us know when this service outage is expected to end? Tweet maybe? I’ve been without internet for more than 5 hours. They told me earlier a major hub had been damaged.

• Ravi Jaiswal (@RjRocKs_1211) reported 7 minutes ago

  @Videotron Thanks for that.. I have connected with the customer service, and they said there is an outage in my location and will be back by around 2pm Est.. I hope it gets resumed more earlier.. thanks

• G. Desouza (@gdes1) reported 9 minutes ago

  @Videotron where can we find the status of service outages with estimated time of repair ?

• Ravi Jaiswal (@RjRocKs_1211) reported 11 minutes ago

  @Videotron @gkarikari88 Even I am having the same problem, tried restarting multiple times, but nothing works. It is affecting my work. Please help @Videotron #anyupdates??

• Videotron (@Videotron) reported 12 minutes ago

  @tonih_78 Hi Toni. The service is now gradually returning. We suggest that you try to restart your Videotron devices. If that doesn't work, it should soon.

• 💜 Snauw 💜 (@SnauwBeans) reported 14 minutes ago

  Worst internet provider in quebec? Gotta be videotron with their ****** service and internet~

• Thomas Markus (@thomas_markus1) reported 15 minutes ago

  Why is there a long delay in accessing ABC channel 30 via Helix remote? On occasion it stalls completely - this is the only channel with this issue! @Videotron @VideotronDiv