Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 12/08/2025 01:05

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. Total Blackout (7%)

    Total Blackout (7%)

  4. TV (6%)

    TV (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • go_literary GO Lit (@go_literary) reported

    @Videotron you ask your customers be respectful—teach your RUDE employees the same!!! #CustomerService

  • somecanuckchick somecanuckchick 🍁 (@somecanuckchick) reported

    @Videotron I've literally told you all you need to know. Channel 681 CNN HD IS NOT BROADCASTING. EVERY OTHER CHANNEL IS... if you know of a problem, then tell me.

  • rachelouaknine2 rachel ouaknine (@rachelouaknine2) reported

    @Keough99co @Videotron My wifi is not working as well what is going on?

  • frank275 F.Riff (@frank275) reported

    @jamiljivani @ezralevant worst than Bell; Videotron in Quebec

  • naitchaboi Naitcha Boi💯 (@naitchaboi) reported

    @Videotron Wow garbage customer service, who do you hire? You’re OK with a client canceling and leaving to @Bell because you can’t offer your current Helix internet promotions to existing clients whose contract is ending. Bravo!

  • somecanuckchick somecanuckchick 🍁 (@somecanuckchick) reported

    .@CNN/@CNNnewsroom, AKA Channel 681, is down, @Videotron? So annoying this happens... one of you needs to fix your shite. :/ #CNN #videotron

  • jesse_arcouette Jesse Arcouette (@jesse_arcouette) reported

    @Videotron why is my internet not working all of the sudden? help

  • 80sgirlforever 💕~Deborah- Blockhead FOREVER ~💕 🇨🇦🇬🇧 (@80sgirlforever) reported

    Oh no!!!! @FreedomMobile was sold to @Videotron. I hope they don't go to **** now. Freedom is the BEST mobile service I have ever had and the BEST customer service team. @freedomsupport

  • Uponebuck Isabelle C (@Uponebuck) reported

    @MLBNetwork not showing Redsox vs NY game in Qc Canada. Who do we pay for MLB network to our cable company again ? @Videotron #CRTC

  • YourWeirdOppa YourWeirdOppa (@YourWeirdOppa) reported

    @Videotron hi, What number should I call if I don’t have internet service