Vidéotron

Vidéotron Outage Report in Kitchener, Regional Municipality of Waterloo, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Kitchener, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Kitchener and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Kitchener, Regional Municipality of Waterloo, Ontario 01/20/2026 15:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Cynister72 Cyn 🚴‍♀️💨 (@Cynister72) reported

    Welp, #videotron is down, and it’s down hard. Looks like my work day might be cut short.

  • Alexand90873019 Alexander (@Alexand90873019) reported

    @Videotron my internet is down and the website and phone number done seem to be working.

  • jblake_NSQC Joy Blake (@jblake_NSQC) reported

    Is @Videotron down?

  • Corporate18 Philip T. (@Corporate18) reported

    @VicFrancalancia @Videotron Seems to be an outage. I am sure they are working on it. They are rarely down.

  • mtl_boredstupid verbal kint (@mtl_boredstupid) reported

    @robertdicesare @danlap4 @Videotron St michel down.... site internet videotron down... ligne de soutien technic down

  • KingKarbel King Karbel (@KingKarbel) reported

    @Videotron Everything is down, even you customer service number doesn’t work. What’s going on.

  • HangryBeaver1 Hangry_Beaver (@HangryBeaver1) reported

    @Videotron is your network down? Wifi shows I’m connected but both iPhone and MacBook say I’m not connected to the internet. Tried resetting everything and still not working. Tried calling both customer service lines but all I get are busy signals??? Wtf?

  • XxSweetspice Sweet spice (@XxSweetspice) reported

    @Videotron hi the wifi is not working at my house nor can I access your website or call customer service. I need an answer ASAP before my Uni exams begin! Thank you

  • FrancoisPeladau FrankieP (@FrancoisPeladau) reported

    @CanadianKryles @Videotron It is a system wide outage. No ETA.

  • farnaznaz farnaz (@farnaznaz) reported

    @Videotron the worst and least reliable internet service ever !!