Vidéotron Outage Report in Moncton, Westmorland County, New Brunswick/Nouveau-Brunswick

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Problems in the last 24 hours in Moncton, New Brunswick/Nouveau-Brunswick

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Moncton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (59%)

2. 

   Wi-fi (18%)

3. 

   TV (9%)

4. 

   Total Blackout (8%)

5. 

   E-mail (4%)

6. 

   Phone (1%)

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Sparklepuss (@Sparklepuss1) reported a minute ago

  @Videotron Your customer service is TERRIBLE! For Videotron mobile users using their phone as hotspots because their Helix is down:

• AIDEN (@aidenmtl) reported a minute ago

  @Videotron can you confirm an outage in old port? H2Y 2V1. We were not impacted by the ice storm - never lost power but have had no internet since last night. @Videotron

• Domi (@italianstar88) reported a minute ago

  @Videotron I can understand not having service for 2-3 days after the storm…but now, this is just stupid. And the sad part is, you’ll probably still fully charge everyone at the end of the month. Also, try sending us customers more than 1 update a day without some BS stats. Thanks/Merci!

• Deb White (@debbieabo) reported 2 minutes ago

  @Videotron I call BS on this post still no wifi service. It actually came on yesterday for a couple of hours and then disappeared.

• Alice Goldbloom (@alice_goldbloom) reported 2 minutes ago

  @Videotron I have been trying for 3 days to reach tech support. The line is always busy. I tried chat and was kicked off after 1.5 hours of waiting for a reply. Frustrating.

• AIDEN (@aidenmtl) reported 11 minutes ago

  @Videotron can you confirm an outage in old port? H2Y 2V1. We were not impacted by the ice storm - never lost power but have had no internet since last night.

• JCD35 (@jamesschriss) reported 11 minutes ago

  @Videotron H9R 4M1 still down

• Sparklepuss (@Sparklepuss1) reported 12 minutes ago

  @Videotron You all really failed at being on top of your game. This is basic 101 customer service. Your 90% restored service is garbage if you don’t tell your customers how to then get their access back. Franchement, vous faites dure. Un gros zéro pour votre service à la clientèle.

• robert maccaull (@CanadianKryles) reported 14 minutes ago

  @honeylust5 @IFizziks @Videotron So I don't know if it's true, what I read was since some towers were down (which Helix uses) it left the ones still up eventually overwhelmed, which is why the net was up and down

• Ricardo Alonso (@richblackhat) reported 14 minutes ago

  @fizz_ca #Fizz @Videotron #montreal #blackout My wifi is down! and i spent all my data during the 4 day blackout, now i have power but not wifi and i dont have a lot of data to deal with your chatbots ! h3n 2n2 my ref code PHUPR please do something!