Vidéotron Outage Report in Moncton, Westmorland County, New Brunswick/Nouveau-Brunswick

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Problems in the last 24 hours in Moncton, New Brunswick/Nouveau-Brunswick

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Moncton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

December 19: Problems at Vidéotron

Vidéotron is having issues since 06:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (9%)

3. 

   TV (7%)

4. 

   Total Blackout (7%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Thomas Markus (@thomas_markus1) reported 4 minutes ago

  @Videotron @VideotronDiv the system is down. I have tried to reboot without success.

• Dr. Sam (@DrSamTheDentist) reported 5 minutes ago

  @cuto8 @Videotron We’re approaching one week of Vidoetron’s mobile data service outage in Ottawa South. No updates from Videotron. Support said it may take a month to resolve!

• wazo (@wazo78304063) reported 6 minutes ago

  Ok tell ur guys to climb that post and fix the f…. Problem , or videotron will get a call soon, thanx

• Marvin Taylor-Ebanks (@tuste69) reported 6 minutes ago

  @Videotron aware you guys are working hard to resolve current outage issue but an update would be appreciated. Called this morning to have the CS rep say he had no idea and last update posted was 9pm yesterday evening.

• Dr. Sam (@DrSamTheDentist) reported 7 minutes ago

  @Videotron tower that serves my house has been down for days! WiFi is a good backup, but no handoff. Amazingly works 1km from my house, but not in most of Ottawa South. Patchy network at best right now.

• Dr. Sam (@DrSamTheDentist) reported 9 minutes ago

  Week 2 of @videotron mobile outage in Ottawa. Support confirmed it won’t be resolved for weeks, if not MONTHS! I thought Ottawa was lucky to have Videotron coverage, but it’s a low quality product. Sad I’m likely switching to Bell or Rogers.

• Carlos Dasilva (@_daxdax) reported 10 minutes ago

  @Videotron As of the announcement that Huawei is banned from the 5G network, my Huawei tablet will no longer connect to my Helix wi-fi network. Has Videotron just taken it upon themselves to ban their clients Huawei equipment?

• Dr. Sam (@DrSamTheDentist) reported 10 minutes ago

  Day 6 of @Videotron’s outage in Ottawa South. No update on when service will return. Call to support suggested it may be a month. Proceed with caution when selecting a carrier when you live near the edge. Repairs are slooooooow.

• Dr. Sam (@DrSamTheDentist) reported 12 minutes ago

  @Videotron How about some honesty. What is going on with your network? Outage in Ottawa South is on day 5. Montreal on Day 2. Please be honest with us instead of saying “it will be fixed soon”.

• Jonathan Michael Di Carlo 📚🤓 (@jonathandicarlo) reported 15 minutes ago

  @Videotron @maozao76 It would be nice if you would just be *honest* and tweet out that you are having problems instead of forcing each customer to call and overwhelm your call centers…