Vidéotron Outage Report in Mont-Tremblant, Laurentides, Québec
Some problems detected
Users are reporting problems related to: internet, wi-fi and tv.
Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.
Full Outage Map
E-mailProblems in the last 24 hours in Mont-Tremblant, Québec
The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Tremblant and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 13: Problems at Vidéotron
Vidéotron is having issues since 11:00 AM EST. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Vidéotron users through our website.
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Internet (72%)
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Wi-fi (10%)
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TV (9%)
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Total Blackout (6%)
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E-mail (2%)
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Phone (1%)
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Vidéotron Issues Reports
Latest outage, problems and issue reports in social media:
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Allan Lisbona
(@allanomfs) reported
@Videotron Too late! I will be switching to Bell who has much better customer service
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Fred A
(@Fred_Da_fredian) reported
@Videotron hi! Any idea when will the service be back in Laval?
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Scott Chancey
(@ScottLeChanceux) reported
@Videotron I called technical support over an hour and a half ago since my Helix stopped working. They told me there was an outage and they were working on it. Still no Internet and I can’t find any evidence that there’s an outage online anywhere.
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Allen Arany
(@allen_arany) reported
@Videotron I just got off the phone with one of the rudest agents. I was wanting to know why I was being charged when the phone line was in vacation mode. I spent 4 hours on the line to rectify a mistake that videotron admitted to making in Jan. Only to encounter a horrible experience now.
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JC
(@JCyaah) reported
@Videotron your internet service is down
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Ss
(@samahsou) reported
@Videotron No, the call did not get cut, I was hung up on!! There's a huge difference, great gaslighting service though!
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Helen Eleni
(@HelenEleni) reported
Spoke to someone very helpful and friendly about tech issues I was having with my internet provider. Gave them a perfect score on the customer survey. So glad I switched from Videotron/Rogers, which always sent me through the infinite circles of automated-response hell.
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SpeakingColors
(@SpeakingColors_) reported
@Videotron Checking what? It's slow for everyone, I'm IT. I already checked, thanks. Just reporting the issue so you fix it. We should get credits for that, for everytime it is hyper slow or down which is way too often for the price we pay.
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too-too-roo
(@nikole7_roo) reported
@Videotron hi, any updates on when will the service will be back? Here in dorval / saint Laurent the service has been out since 10 am. Any insight would be appreciated!
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Leslie Spector
(@LeslieSpector7) reported
@Videotron worst service. Waited all day for technician. Kept telling me I was next call. Nobody showed up. No wifi, No television, No telephone. Missed an entire day of work.