Vidéotron Outage Report in Mont-Tremblant, Laurentides, Québec

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Problems in the last 24 hours in Mont-Tremblant, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Mont-Tremblant and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (74%)

2. 

   Wi-fi (9%)

3. 

   Total Blackout (7%)

4. 

   TV (6%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Sparklepuss (@Sparklepuss1) reported 4 minutes ago

  @Videotron You all really failed at being on top of your game. This is basic 101 customer service. Your 90% restored service is garbage if you don’t tell your customers how to then get their access back. Franchement, vous faites dure. Un gros zéro pour votre service à la clientèle.

• Star Origin (@OrionSkydancer) reported 5 minutes ago

  @Videotron Ahuntsic-Cartierville H2B still down. Been on and off since Friday evening, and this is currently 24+ consecutive hours without power. This is starting to get slightly annoying. Can we have more than just numbers thrown at us, and some actual mapping of restoration efforts?

• Ian K. Rogers ikr?╭ರ_ಠ (@greynotgrey) reported 12 minutes ago

  @montrealmarc @Videotron I also live in H2V, never lost power - but also have had no home internet since Wednesday. I wonder if I will get a break on my Helix bill this month (hahaha of course not)

• Screwhead (@djScrewhead) reported 13 minutes ago

  @Videotron H3W1W8 came back for 7-8 hours yesterday, but it's back down!

• IDK (@SBHSNGL) reported 16 minutes ago

  @Videotron Just saw a Bell guy fixing internet on our street . I told him I wish you were a Videotron guy. He said , ya, I am sorry. I was like me too.. Haven’t seen a single Videotron truck out . Not sure what kind of fix they are doing …

• Sparklepuss (@Sparklepuss1) reported 17 minutes ago

  @DerekJKilian @Videotron Exactly. How is it me (a customer) has to tell other customers how to get access to a service we are all paying for? 🤔 Why is this not part of their basic messaging?

• carmax (@carmax74905256) reported 17 minutes ago

  @Videotron 2) I have Rogers as a cell provider. Their network was offline for me. Was able to connect to an agent in a minute. That agent followed up by email & suggested I ask billing for a credit. They are now back online. Two completely different experiences. Videotron is not prepared.

• robert maccaull (@CanadianKryles) reported 21 minutes ago

  @honeylust5 @IFizziks @Videotron So I don't know if it's true, what I read was since some towers were down (which Helix uses) it left the ones still up eventually overwhelmed, which is why the net was up and down

• Danny B (@RuprechtMtl) reported 23 minutes ago

  @Videotron BELL is working fine but Videotron is down for 5 days now. What a crap company.

• Marc Griffin (@montrealmarc) reported 27 minutes ago

  @greynotgrey @Videotron People are saying on the Videotron support page they’re being told: “no idea when the internet will be back on.”