Vidéotron

Vidéotron Outage Report in Richmond, Estrie, Québec

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Richmond, Québec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Richmond, Estrie, Québec 02/18/2026 06:30

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • SBHSNGL Navdeep Glory (@SBHSNGL) reported

    @Videotron I am cancelling my Videotron service and going to Bell. Hydro is back and they still can’t restore internet what a shame

  • OmarAbalkhail Montrealer80 (@OmarAbalkhail) reported

    @andreas_indro @Videotron It’s the outage affecting our services . When gateway goes orange/amber . It means no connection coming from Vidéotron and it’s nothing to do with your gateway !

  • sterling_cohen Sterling Cohen (@sterling_cohen) reported

    @Videotron it’s gonna be funny to see the number of lost Vidéotron customers switching over to bell both **** but clearly bell is better….

  • marcDicaire555 marc dicaire (@marcDicaire555) reported

    @Videotron 2 trucks parked infront of my house....guys smoking and talking for like 1.5hrs then got back in there truck and left. Still no service

  • Bringbackmovie1 Bringbackmoviemagic (@Bringbackmovie1) reported

    @IFizziks @Videotron Normal is beeing up 99%. 1% down for maintenance at night usually.

  • airfreightonly Carolyn Morreale (@airfreightonly) reported

    @Videotron @ManicinBadlands It would be helpful if you could tell us what areas are affected? I am I. pointe Claire and have been on hold for over an hour? Is it a wifi connection problem!? No TV and no internet and I can’t get a hold of anyone to tell me if I’m connecting equipment properly or not?

  • OmarAbalkhail Montrealer80 (@OmarAbalkhail) reported

    @Videotron It’s still down here since 2 pm !!! I live in ville st Laurent !!! You better fix it before Sunday!!!!!! We are paying a lot of money then you can’t fix it !!! It has been over 6 hours ! This is ridiculous

  • sterling_cohen Sterling Cohen (@sterling_cohen) reported

    @Videotron People with power outages running their generators still had internet and wifi your telling me with power back on you guys can’t fix your internet get good Vidéotron…..

  • tinsbabe Athena 🇨🇦 (@tinsbabe) reported

    My mom has power. However her building uses @Videotron for the entrance buzzer system & her phone, internet & cable. The whole system has been down since Wednesday and we can't get in touch with her unless we drive over. She's 85 and alone like most of the people in her building

  • honeylust5 Honey✨ (@honeylust5) reported

    @IFizziks @Videotron I’m having the same problem, they told me just unplug my box and plug it back in and that did nothing 😒