Vidéotron Outage Report in Richmond, Estrie, Quebec

Problems in the last 24 hours in Richmond, Quebec

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Richmond, Quebec and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (18%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Patrick Thibodeau (@Patrick_Thi) reported 4 minutes ago

  @CBergstaller @Videotron Never seen technology fail before ? Lol

• 
  Dina (@soitsdina) reported 8 minutes ago

  @Videotron my internet is still down... it's been down since 1pm yesterday. Is it just me or you still are having issues on your end?

• 
  SebastianRamos (@Sebasti56529733) reported 12 minutes ago

  @Videotron Is service back up for calls in Ottawa? I’m still having issues making outbound calls.

• 
  Oli🇨🇦🇨🇦🍁🍁 (@Oli76363166) reported 15 minutes ago

  @Videotron It would be great if you could stop charging me for a service I asked you many times to remove! I've been paying this service for now 2 years for nothing. I am done with this ****. I'm officially filed a complain to Office of Consumer Protection.

• 
  ku (@l0gicku) reported 25 minutes ago

  Today one of the major Internet providers in Quebec (Videotron) had a DNS outage, so a bunch of my class Zoomed in from their phones. Prof said we were going to have a short test as planned, but we could dip after because data is expensive. That's class-conscious pedagogy! #UQAM

• 
  ashy (@HausOfAshleyy) reported 28 minutes ago

  @Videotron I’m on an endless hold currently trying to speak to someone, can you just answer me here? My internet has been down for like 20 hours, I need to do my school work!!! I’m in Montreal (NDG), when will it gr back???

• 
  Daniel (@MTLDaniel) reported 28 minutes ago

  @Videotron @NoLore To be fair, it took you guys about 30-40 minutes to post about the outage here on Twitter and your phone lines seemed not to work either...Several people I know kept calling and said the line was busy.

• 
  Janine Bertolo (she/her) (@JanineBertolo) reported 29 minutes ago

  @Videotron @NoLore Totally knocked off line here in Gatineau, 2 of us wfh. I texted a friend who looked up the Videtron support phone number for me. No answer, automatic hang up and busy signal. How hard would it be for a telecomms giant to record an automated message letting ppl know what's up?

• 
  SheThinkIDontLoveHer●🇭🇹 (@ImMumenRider) reported 31 minutes ago

  Imagine tas des examens et ton service d internet cest @Videotron Mega badtrip ca

• 
  Videotron (@Videotron) reported 32 minutes ago

  @NoLore Since normal texting does not rely on the internet that would be an excellent idea! We could as long as Videotron has consent from the client in their customer center to receive texts from the company. We will pass on the idea to the appropriate department, thank you! -sms