Vidéotron Outage Report in Richmond, British Columbia

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Full Outage Map

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (63%)

2. 

   Wi-fi (16%)

3. 

   TV (11%)

4. 

   Total Blackout (5%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Live Outage Map Near Richmond, British Columbia

The most recent Vidéotron outage reports came from the following cities: Burnaby and Vancouver.

City	Problem Type	Report Time
Burnaby	Wi-fi	yesterday
Vancouver	Internet	one month ago
Vancouver	Wi-fi	3 months ago
Burnaby	Internet	9 months ago
Vancouver	TV	10 months ago
Vancouver	Internet	10 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Candice Laflamme (@laflamme530) reported 3 seconds ago

  @Videotron No internet, helix tv, landline in LaSalle. My neighbor has Bell service & he does have cable tv & internet !!?! When he had electricity, he never lost his Bell service. Very frustrating for us Videotron clients.

• Gabriel Gendron (@Gabrovski) reported 2 minutes ago

  @Videotron If the other companies were able to provide internet during such bad weather and you couldn't... probably gonna cost you customers...

• POCHITA (@TSUUNAMY) reported 2 minutes ago

  @Videotron fix helix goddamnit i wanna play video games 😡

• Vittorio Giordano (@Vittoriog82) reported 4 minutes ago

  @Videotron Not me. No service since Wednesday. I am using my personal data for work. I will forward to you the bill at the end of the month. Thank you.

• curi00sa (@L0uraG) reported 7 minutes ago

  @endeezed @Videotron Two days -we never lost power and still no wireless. Is it time to switch back to bell….?

• Boston George (@t4ttmynameonya) reported 7 minutes ago

  @Videotron has, hands down, the worst customer service in the country. No internet for the last two days and I can’t get ahold of anybody 😭

• Gloria Cormier, CPACC (@GloriaCormier) reported 7 minutes ago

  @Videotron If we know that actual cable is cut by a fallen tree how can we tell videotron support ? The phones and chat are not being answered.

• Marie but screaming in Québécois (@FightForeverMTL) reported 8 minutes ago

  Wishing the Videotron employee who, instead of helping me fix a long-standing problem, offered the shittiest half assed solution that's been tried no less than 6 times without success a very "get hit by a ******* bus"

• Spiros Platon (@shadyspirit) reported 13 minutes ago

  @Videotron power came back, but Helix is down.

• Son Son (@SonnyEightFive) reported 14 minutes ago

  @Videotron No service in J7V