Vidéotron

Vidéotron Outage Report in Richmond, British Columbia

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Richmond, British Columbia 12/16/2025 22:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (9%)

    Wi-fi (9%)

  3. TV (7%)

    TV (7%)

  4. Total Blackout (7%)

    Total Blackout (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Richmond, British Columbia

The most recent Vidéotron outage reports came from the following cities: Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Wi-fi
CanadaBurnaby Internet
CanadaVancouver TV
CanadaVancouver Internet
CanadaVancouver Internet
CanadaVancouver Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • allen_arany Allen Arany (@allen_arany) reported

    @Videotron - I called to put services on vacation mode and keep my internet running. The agent told me it was no problem. The next day no services work. I spend 1.5hrs on phone. Today you suspended my services. You charge me 50$. I have to wait until tomorrow. Horrible service!

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @Videotron after emergency alert tv is not responding. Helix gives message:”This channel is temporarily unavailable. Error: XRe-03137. Please advise.

  • rlt_carlos 💜 (@rlt_carlos) reported

    @Bell_Support your internet ******* sucks in quebec right now, videotron is a 100x better

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!

  • ThisIsLeonSean Leon Sean (@ThisIsLeonSean) reported

    @Videotron We are already stuck home. Bad time for Helix to go down.

  • kate18 kate18 (@kate18) reported

    @FernandezInk @Videotron I have the same problem 😑

  • etiennosaurus EtiennoSaurus (@etiennosaurus) reported

    @eXoofed Never had any problem with videotron

  • kate18 kate18 (@kate18) reported

    @Videotron Helix shut down after that message….not fun!

  • tuxking2000 tuxking2000 (@tuxking2000) reported

    @Bell_Support yup total crap at this time. either my pvr is crap or fibe is out. matter what I do only channel 1 appears, even on the guide. maybe @Videotron has better service.

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @kate18 @Videotron I have direct messaged them as well. Their support line is busy.