Vidéotron outages and service status in Richmond, British Columbia

Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Richmond, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Richmond, British Columbia

The most recent Vidéotron outage reports came from the following cities: Burnaby.

City	Problem Type	Report Time
Burnaby	Wi-fi	2 months ago
Vancouver	Internet	3 months ago
Vancouver	Wi-fi	6 months ago

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Francis Taquin (@FrancisTaquin1) reported 12 minutes ago

  " Videotron warns: “When 3G is shut down, you will no longer be able to call 911 if you use a mobile phone or a SIM card that is not VoLTE compatible. This is already the case when you are travelling in the United States.” How to check your phone Freedom Mobile recommends dialing #TEST (#8378). If the call goes through, your phone is VoLTE-ready. If it doesn’t, you’ll need a newer phone and SIM card to stay connected. "

• 
  BeegJJ (@BeegJj) reported 14 minutes ago

  Many years ago my bro worked in the technical service for what's now videotron It was awful! One guy called to yell that his cable was out. My bro told him to go to his TV. He said he wasn't home. 🤔 So why did he call? Because a friend nearby had his cable out! Nuts!

• 
  Zohar Bat Sarah 🇨🇦🇮🇱 (@Melinster) reported 14 minutes ago

  Anyone else unable to use their phone on @Videotron today? Getting a "not registered on network message". Installed their new Sim card, still not working.

• 
  Abcdyuiop (@Abcdyuiop1) reported 14 minutes ago

  @Videotron What about us? When will we.get ours??? Ndg.. nobody has come to fix the broken wire here

• 
  CEOofEva (@CE00fEva) reported 17 minutes ago

  @Zontar_Dow These surveys assume the entire population was watching TV. It's an outdated metric from the 20th century. They should use the data from service providers...I used to work for Videotron 12 years ago. They could get those real numbers back then if they wanted to...

• 
  James Somaeck (@somaeck) reported 23 minutes ago

  To end this thread, I'd ask @Videotron: 1) Is there a plan to implement #eSim? Don't simply say it's not available -- we know that! The question is whether there is a plan? 2) If "yes" to #1, what is the timeline to rollout? Saying it's a "non-issue" just doesn't cut it. 9/9

• 
  stephanie 🌻 (@31to76) reported 32 minutes ago

  is anyone’s videotron internet super slow? mine has been like this since yesterday but not sure if it’s just me.

• 
  ScorpioSymbol (@IvanMakesGames) reported 32 minutes ago

  The absolute worst thing about switching to @Videotron s newest internet/cable is that when your cable goes down now, so does your TV :( (It goes down a lot...)

• 
  Panda🌻 (@takarajewels) reported 33 minutes ago

  Ya’ll I rarely tweet about companies online but I just feel a simpler option could be easily made available. Videotron has that option. Bell, you can do it too. I believe in you. Please fix this problem. It’s annoying and makes me want to just get rid of the TV option entirely.

• 
  Emanuel Farias (@emanuel_farias9) reported 35 minutes ago

  @eltseak They will understand it better, when I cancel my Vidéotron and any other subscription with PKP companies. I encourage others to follow the same way.