Vidéotron Outage Report in Richmond, British Columbia

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

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Problems in the last 24 hours in Richmond, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Richmond and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

March 12: Problems at Vidéotron

Vidéotron is having issues since 06:20 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (61%)

2. 

   Wi-fi (17%)

3. 

   TV (11%)

4. 

   Total Blackout (6%)

5. 

   E-mail (3%)

6. 

   Phone (2%)

Live Outage Map Near Richmond, British Columbia

The most recent Vidéotron outage reports came from the following cities: Burnaby and Vancouver.

City	Problem Type	Report Time
Burnaby	Wi-fi	7 days ago
Vancouver	Internet	one month ago
Vancouver	Wi-fi	4 months ago
Burnaby	Internet	9 months ago
Vancouver	TV	10 months ago
Vancouver	Internet	11 months ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Ubi Frank (@Ubi_Frank) reported a minute ago

  Yo @Videotron I’m about to yeet your modem down the road how frigging hard is it to note down a new address? It’s the 4th technician you send to the old address. It’s the 15th technician we talk to this week. We’ve been on the phone for 15 hours this week for a simple change.

• jay (@cinderleaves) reported a minute ago

  @Videotron Trying to log in to my account to check my internet bill, I get greeted with a "captcha" and whenever I click to complete it I get "Invalid Captcha". I've tried changing my password. I just can't access my account. What's the issue?

• Tom_pharma 💉💉🌈 (@tom_pharma) reported 3 minutes ago

  Who should I trust ? @Videotron telling me that @koodo made incomplet phone number transfert or koodo saying I had never say yes to the text message to confirm I want to leave them... (but I did) 😒... Bad service when I speak to @koodo

• S Hulme (@KapBay28) reported 3 minutes ago

  @Videotron We recently upgraded our phones via a phone service representative. She stated an amount of time we had to exchange phone if it wasn't a good choice. How long do we have? What is the process as the camera is subpar?

• Ru55o Gaming (@Ru55o2) reported 5 minutes ago

  @SwampyJoe11_SRQ @KatieJStrang NHL got it wrong in Arizona. It was a risk move and didn't pan out. You better believe the Coyotes are going to a much more guaranteed deserving city. I would say KC or Quebec City. Money is on QC city. The videotron arena is spectacular and guaranteed sellout. Poor Yotes fans :(

• Logan Foster (@LoganCDN) reported 8 minutes ago

  WoW raiding got cut short for me last night due to some sort of truly horrible internet brain fart from @Videotron that resulted in 5 sec lag and zero ui response in game. Apologies to my guild and our pugs for losing a tank 3 bosses in SoD normal.

• Commissioner Miner (@fanCRTCProfling) reported 9 minutes ago

  @apukwa Yeah I think so too. It leans to far out in left field for me and my liking. It's just too weird/stupid. If this were true then Videotron, who also switched to the same system, is looking for Rogers to buy it too. But the data side is a thing.

• Robert Pariseau (@rscorchio) reported 14 minutes ago

  @Videotron More than 48 hours now, my taskbar feels like "chargement en cours." Hell, it doesn't even shut down by itself like it did on Monday. Explain that?

• Rachele DiBartolo (@rachdibartolo) reported 16 minutes ago

  @Videotron what is wrong with the internet? It is so terrible lately.

• Robert Pariseau (@rscorchio) reported 18 minutes ago

  @Microsoft Super-duper problem going on with #Microsoft10 for 60 hours straight now. #Videotron customers in #Montreal may be particularly hard hit.