Vidéotron Outage Report in Smiths Falls, Lanark County, Ontario

Problems in the last 24 hours in Smiths Falls, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Smiths Falls, Ontario and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

• Internet (60%)
• Wi-fi (19%)
• TV (8%)
• Total Blackout (7%)
• E-mail (4%)
• Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daniel (@MTLDaniel) reported 4 minutes ago

  @Videotron @NoLore To be fair, it took you guys about 30-40 minutes to post about the outage here on Twitter and your phone lines seemed not to work either...Several people I know kept calling and said the line was busy.

• 
  Paolo Venetti (@PaoloVenetti) reported 5 minutes ago

  @Videotron hi there this is terrible I pay so much every month and still know internet it's time to find another company very dissatisfied in service.

• 
  Joel (@TheJoelEllis) reported 8 minutes ago

  Hey @Videotron Tuesday morning im walking into the closet bell or telus or rogers store and ending my service with you guys! 10/10 worst customer service and reception YOU GUYS ARE A JOKE WOULD NEVER RECOMMEND

• 
  ku (@l0gicku) reported 11 minutes ago

  Today one of the major Internet providers in Quebec (Videotron) had a DNS outage, so a bunch of my class Zoomed in from their phones. Prof said we were going to have a short test as planned, but we could dip after because data is expensive. That's class-conscious pedagogy! #UQAM

• 
  Janine Bertolo (she/her) (@JanineBertolo) reported 14 minutes ago

  @Videotron @NoLore Totally knocked off line here in Gatineau, 2 of us wfh. I texted a friend who looked up the Videtron support phone number for me. No answer, automatic hang up and busy signal. How hard would it be for a telecomms giant to record an automated message letting ppl know what's up?

• 
  Patrick Thibodeau (@Patrick_Thi) reported 15 minutes ago

  @CBergstaller @Videotron Never seen technology fail before ? Lol

• 
  heyitsreid (@NR_reiderdie) reported 19 minutes ago

  **** @Videotron they're the worst people in this earth. Detailed reasons to follow

• 
  RotiiK (@RotiiK) reported 19 minutes ago

  good everyning twiteter i am drunk @BaileyThe16th ;left early @mitocatria thinks im stupid drunk adn @ClanGoat its like a straight goblin monkey and i just texted my friend about how i feel about her and videotron stopped working ealier today ******* shitbags

• 
  ashy (@HausOfAshleyy) reported 19 minutes ago

  @Videotron Modem and router. Obviously tried the standard unplugging and resetting many times during the last 20 hours. Trying to change my DNS server to the Google one and not working either. At a loss and need my schoolwork.

• 
  eller // a.lucidi (@ellerByAnAlder) reported 22 minutes ago

  Commiserating with last yr's quebecois techbros over being unable to configure DNS/DHCP with their Helix Videotron router/modems today... All I want to do is change my DNS network so when outages like the one today happen, I can just hop over to a different one