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Vidéotron

Vidéotron Outage Report in Surrey, British Columbia

Why is my Vidéotron service not working?

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If you are having issues, please submit a report below.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Surrey, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 60% Internet (60%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 7% Total Blackout (7%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map Near Surrey, British Columbia

The most recent Vidéotron outage reports came from the following cities: Burnaby.

CityProblem TypeReport Time
Burnaby Wi-fi 29 days ago
Burnaby Internet 10 months ago
Surrey Internet 2 years ago
Surrey Internet 3 years ago
Surrey Internet 3 years ago
Surrey Internet 3 years ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • StephanKaz
    Stephan (@StephanKaz) reported

    Let's go @Videotron @Helix FIX THAT ****!

  • danmac40
    Daniel McMahon (@danmac40) reported

    @Videotron We should all get a discount $ for this terrible service

  • CoachSanta_
    Chevy (@CoachSanta_) reported

    It's college football heaven today AND Quebec lockdowns... Please @Videotron make Helix work. @Bell is your network working? Videotron is down again.

  • FernandezInk
    Ruth Fernandez (@FernandezInk) reported

    @Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!

  • chuckfromcanada
    Chuck from 🇨🇦 (@chuckfromcanada) reported

    @THEBEAMbox @Videotron @Do8qThi i did but infuriating i have to. new years eve , couvre feu and now no frigging TV...piece of **** company.

  • ArtofSekhmet
    Steben.Illustration (@ArtofSekhmet) reported

    @GopBelieveme @Videotron Same problem since the curfew alert

  • GopBelieveme
    I wish Nicolle Wallace followed me 🌊🇨🇦 ✡🌊 (@GopBelieveme) reported

    Any other Videotron subscribers lose TV? My Helix is down, their support is closed, there is a curfew here. Do I just go to sleep I planned on relaxing with some TV tonight. This sucks @Videotron, you owe me for this!

  • HugoSham
    Hugo Sham (@HugoSham) reported

    Seriously @Videotron ? Helix services down in westmount in a pandemic on new years eve and no one answering at technical support. Why do I pay for your services again?

  • bruceskelhorne
    bruce s (@bruceskelhorne) reported

    @Videotron Hahaha the worst service for the price we pay. And where I live you are the only cable service provider . Much like the government you are proving to be as incompetent

  • mymmi23
    Mymmi💙 (@mymmi23) reported

    @Videotron can you guys fix the #helix system? Don’t since the alert