Vidéotron

Vidéotron Outage Report in Surrey, British Columbia

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Surrey, British Columbia 01/25/2026 12:00

January 25: Problems at Vidéotron

Vidéotron is having issues since 08:40 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Surrey, British Columbia

The most recent Vidéotron outage reports came from the following cities: Vancouver.

Loading map, please wait...
City Problem Type Report Time
CanadaVancouver Internet
CanadaVancouver Wi-fi
CanadaBurnaby Internet
CanadaVancouver TV
CanadaVancouver Internet
CanadaVancouver Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • monkiboy93 andre (@monkiboy93) reported

    @Videotron dont have any service since 21h00 in montreal

  • tedh13 Ted Harman (@tedh13) reported

    @Videotron Are you going to tweet when you have resolved the problem or do I just have to become INCREASINGLY FRUSTRATED by hitting refresh?

  • Marco_281284 MarcoO (@Marco_281284) reported

    @Videotron today on my pixel 5 it said 5G near the signal triangle. It is possible 5G arrived to the pixel?

  • SciBasedNutr David the Dietitian (@SciBasedNutr) reported

    @AdaMcVean @Videotron JFC. This is so frustrating. @Videotron can't keep their story straight can they. "Yes we do refunds, nope sorry no refund for you." Looks like they need to lose a customer if you can quit them and report to a gov agency for fraudulent practices. Good luck. <sigh>

  • nesta5_ Nesta (@nesta5_) reported

    @zopdzn @Videotron i have problems with my connection

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron plus you tech support chat just disconnected me on your help page. #badbusiness

  • matchakitty_ matcha~ (@matchakitty_) reported

    @ydnkm Yep, MTL and Videotron service for me. It’s dead

  • Nick_Whittome Nick Whittome (@Nick_Whittome) reported

    @videotron. Is your outage linked to the Kaseya supply chain ransomware attack? Timing is interesting….

  • JefferyThomas Jeffery A Thomas 🇨🇦 (@JefferyThomas) reported

    Gotta love @Bell. They won't bring gigabit fibe to our home but if we moved 91m up the street no problem. Stuck with @videotron for now. 😡 We need more competition in Canada for #HighSpeed Internet.

  • 1Neveroutgunned TP Reseller (@1Neveroutgunned) reported

    @Videotron Thanks for the quick reply, apparently there's an outage in the area.