Vidéotron

Vidéotron Outage Report in Surrey, British Columbia

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Surrey, British Columbia 08/31/2025 01:05

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (71%)

    Internet (71%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. Total Blackout (8%)

    Total Blackout (8%)

  4. TV (6%)

    TV (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • sandiestone_ Sandrine (@sandiestone_) reported

    @Videotron @Mikaela28111 We cannot call you as we cannot register on the network!

  • PythagSheeorem Pythagoras Sheeorem (@PythagSheeorem) reported

    @Videotron Not an excuse, other providers have service. You are VERY quick to charge overages… I assume you will be consistent and compensate customers accordingly for the outages?

  • AngeloStavrow Angelo Stavrow (@AngeloStavrow) reported

    @Videotron The support line is busy and I’m sure your customer support agents are swamped, but it’d be helpful to have a way to check or report an internet outage online (like Hydro-Quebec has). Does such an option exist?

  • Deadchamber19 Deadchamber (@Deadchamber19) reported

    @Gabagooli7 @Videotron I've had bell before, and their customer support is absolute 🗑 Main reason I switched to Videotron

  • raquelhehe raq (@raquelhehe) reported

    STP @Videotron fix your ****!!

  • PythagSheeorem Pythagoras Sheeorem (@PythagSheeorem) reported

    @Videotron @Mikaela28111 Another clueless statement. The whole problem is that your services DO NOT WORK, AND HAVE NOT WORKED FOR 26 HOURS. You can’t be serious with this tweet?? April Fools was 6 days ago!

  • gflipo Guillaume Flipo (@gflipo) reported

    @josanchez65 @Videotron No Videotron internet service near Dorval Elementary since power went out last night

  • CADNJDevils DevilsPlayoffs (@CADNJDevils) reported

    Are we ever gonna get any DM updates in regards to our services being down? @Videotron

  • LaVigneDeRaisin Alex (@LaVigneDeRaisin) reported

    @Videotron“To keep meeting your needs& offering you an increasingly reliable, powerful network, Videotron will adjust rates of services in 2023.” Unless that extra money is partially allocated to improving backup battery systems for power outages, you fail to meet Quebec’s needs.

  • Roger40625453 Elisa (@Roger40625453) reported

    @Videotron Please fix it asap