Vidéotron Outage Report in Surrey, British Columbia

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Report a Problem

Full Outage Map

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

1. 

   Internet (73%)

2. 

   Wi-fi (10%)

3. 

   TV (8%)

4. 

   Total Blackout (6%)

5. 

   E-mail (2%)

6. 

   Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• Isa L (@bbfrack) reported 3 minutes ago

  @Videotron should we be looking at connection issue at 8:00pm every night for the next 4 weeks ? With Helix that means no internet and no tv ....

• Stephan (@StephanKaz) reported 7 minutes ago

  @Videotron hello. I am trying to watch TV on the app on my tablet. I am able to do it on my phone and computer. The Lenovo tablet says that it is not HDCP compliant. Can you help?

• BRING RAP MONSTER BACK - STREAM MMMH (@isaiah_borges) reported 7 minutes ago

  @Off_ChrisTyson @Videotron because it is physically damaged. the videotron device protection’s only moment where you don’t pay the deductible is when your device is malfunctioning without any physical damage. all other type of claims requires a deductible

• Haitian Princess (@haitianqueen91) reported 8 minutes ago

  @Videotron #I needed your help 2 weeks ago

• Commissioner Miner (@fanCRTCProfling) reported 9 minutes ago

  @BigBadJuan @RessyM Differential censorship. Zero-rating of words. Those who can afford to read words and those who can't. This already occurred & is occurring via "FB's free internet" + w/ Videotron. Or, what if the Bell refused to carry certain words (RE: Faith Goldy issue)? Already occurred.

• Eric Shenfield (@shennyboy) reported 10 minutes ago

  So @Videotron lures me into DMs to try and deal with the situation and here’s what happened (they can’t change my service address).

• I used to have cancer... (@SexyCancerBeast) reported 11 minutes ago

  @Videotron This new outage system, honestly, we no longer have a map that shows the location all we see is a red blot on a map with no details. So now calls are backed up because prior to this system we could see enough details where we wouldn't have to call to get details.

• Commissioner Miner (@fanCRTCProfling) reported 15 minutes ago

  @Videotron @GretaLemieux9 "Developing new technologies" You get very generous R&D tax credits for that. It's not for people to fund your R&D. Poor excuse.

• Protect Nature (@NOtoGMOs) reported 16 minutes ago

  Does anyone have a better option for Internet, phone, and cable TV than @Videotron or @Bell? Both exorbitant for Internet. Videotron basic TV sucks. (except for 2 or 3 channels)

• Ann Lemieux (@ann_lemieux) reported 18 minutes ago

  @Videotron @mayq2012 The new reality is also half the population are unemployed or have less hrs = less pay. At least our Banks and Landlords have the decency not to step on people when they are down. #DoBetter