Vidéotron

Vidéotron Outage Report in Surrey, British Columbia

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Surrey, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Surrey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Surrey, British Columbia 01/13/2026 11:30

January 13: Problems at Vidéotron

Vidéotron is having issues since 11:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • tinpanalleypics Phil Vasquez (@tinpanalleypics) reported

    @Videotron is your online chat just no longer active? Never available.

  • Death7Conqueror Death The Conqueror (@Death7Conqueror) reported

    @DeadByBHVR (1/2) Good morning and Merry Christmas ! My internet(Videotron) has been down since yesterday morning (~10:00 MTL time on the 24th) which has made it impossible for me to log into the game to play and redeem my daily gifts.

  • InsaneLawsane Marc Lawsane (@InsaneLawsane) reported

    @Videotron so what's the problem now?

  • Dan_Hogg Dan Hogg (@Dan_Hogg) reported

    @Videotron @tsn 2 days in a row. This time rhe 4k feed cut out causing anyone watching it to miss Canada’s goal…

  • WMichaelOsborne Michael Osborne (@WMichaelOsborne) reported

    There are two big problems with the @CompBureau position. (1) The original deal will not, cannot, happen: the parties have entered into binding agreements to sell Freedom to Videotron.

  • dmcox_ danielle murrell cox (@dmcox_) reported

    Videotron internet is down 🫠

  • VOID65300665 VOID (@VOID65300665) reported

    @Videotron . Internet is gone once again. Hope to get money refunded with all those issue.

  • AshveerGolam Ashveer golam (@AshveerGolam) reported

    @Videotron no internet for 48 hours. Technical department doesn’t know when the problem is going to be fixed or doesn’t know how to articulate the nature of the issue in detail. We want updates before switching our Internet Service. (Haven’t been able to work from home)

  • fagstein Steve Faguy (@fagstein) reported

    - If Shaw doesn't think it could work as a multi-service telecom company in B.C. and Alberta, why would we expect Videotron to be successful as just a wireless provider without a cable network for bundled services? (Yes it has VMedia, but is that really sufficient?)

  • tinpanalleypics Phil Vasquez (@tinpanalleypics) reported

    @Videotron Ok, the chat link for anything but tech support wasn't working at all. That's why I asked.