Vidéotron

Vidéotron Outage Report in Thorold, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Thorold, Ontario 01/25/2026 10:45

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (72%)

    Internet (72%)

  2. Wi-fi (11%)

    Wi-fi (11%)

  3. TV (9%)

    TV (9%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron What is happening cannot sign into customer center, cannot activate my new sim card, anyone home.

  • Lewphoque Loup Phoque (@Lewphoque) reported

    @Davy_Ray @Videotron Same problem here!

  • megano_xx m (@megano_xx) reported

    Truly the main argument for not raising the minimum wage should be videotron tech support

  • gersandelf Gersande La Flèche (@gersandelf) reported

    The big emergency this weekend is that Videotron finally bullied my abuelita into upgrading her phone and the new phone doesn't have any of her photos from Colombia or her WhatsApp contacts and history and let me tell you I have a major bone to pick with phone UX designers.

  • infamousadam13 ÆCH (@infamousadam13) reported

    @Videotron so I get my old plan back but if I want a new phone I have to lose my plan completely, what a load of garbage. Tell me why should I stay when Bell and Telus are being more competitive for my business and you lot don't care.

  • andrerochon Télécino (@andrerochon) reported

    @Videotron again, internet down... middle of the Hab’s game... not good

  • shennyboy Eric Shenfield (@shennyboy) reported

    @oscarmic Yeah - that would be the move. @Videotron - see? That would be a very simple way to solve your very stupid problem.

  • shennyboy Eric Shenfield (@shennyboy) reported

    @Videotron @Videotron - sweet! (The only customer service rep left at the company and they're on Twitter of all places...)

  • chuckfromcanada Chuck from 🇨🇦 (@chuckfromcanada) reported

    @Videotron this is terrible service, the agent seems lost.

  • Kevin_P11 Kevin Printz (@Kevin_P11) reported

    @steven55282148 @Videotron Same issue. My Helix internet is not working.