Vidéotron

Vidéotron Outage Report in Thorold, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Thorold, Ontario 02/22/2026 13:40

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • oreocookie42 Liz Hale (@oreocookie42) reported

    @Videotron An outage map would be useful to know if it’s the network or just my helix terminal that’s the problem and if there’s even a technician coming to fix it (eventually). I’m in Pointe-Claire.

  • meletakos NickDarius 🚹 (@meletakos) reported

    @Videotron Again, was back last evening for a few hours but went down around 11pm and is still out this morning. I’ve had Interner a few hours a day for the last 4-5 days. What’s going on? Feels like a 3rd world country with rolling blackouts

  • AnisulHuq9 Anisul Huq (@AnisulHuq9) reported

    @Videotron I am not sure what videotron technicians are doing. It has been 4 hours since the service went offline. Videotron's helpline is also not responding. What r u doing to return services in Walkley avenue, NDG?

  • carmax74905256 carmax (@carmax74905256) reported

    @Videotron Honestly, that appears to be a bold face lie. People are reporting no service in other areas. Nothing will ever excuse this shameful, poor support. All the years of price increases for improved services. This is what I get for 34 years as a client. Still no service. Hello Bell.

  • CancerPrime Audrey Laurent-André (@CancerPrime) reported

    @Videotron No internet here in Villeray - H2R Is it a problem at my place or is Villeray still affected by the outage? Thanks!

  • carmax74905256 carmax (@carmax74905256) reported

    @Videotron 2)5 days straight, no Internet, Tv Telephone, by you managed to email my bill on Rogers mobile network. Thanks, much appreciated. You suck.

  • Xaina71 Xaina (@Xaina71) reported

    @Videotron No internet in Edouard Montpetit H3T 1K4 .. it was down at 4pm today

  • lasslawqsb Laurie Anne Hickey C (@lasslawqsb) reported

    @Videotron @Videotron How do we actually reach someone to report an outage? We have no telephone access or internet for 5 days now.

  • Ash236004717712 Ash (@Ash236004717712) reported

    @Videotron well you’re clearly not worKING ******* HARD ENOUGH CUZ I STILL DONT HAVE ******* WIFI ITS BEEN 5 DAYS

  • clogicca Steven (@clogicca) reported

    @Videotron wow .. judging by the comments, users have gotten dumber and nastier and even less grateful than when I was still handling tech support. I don't know how you put up with it .. if it was Me I'd just click the switch off and leave the ungrateful ******** without