Vidéotron

Vidéotron Outage Report in Thorold, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Thorold, Ontario 03/11/2026 01:05

March 11: Problems at Vidéotron

Vidéotron is having issues since 08:20 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (62%)

    Internet (62%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. TV (11%)

    TV (11%)

  4. Total Blackout (6%)

    Total Blackout (6%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • Julien_Lavigne1 Julien Lavigne (@Julien_Lavigne1) reported

    @Videotron After only 60 days of service, I want to downgrade my TV package. But am told I will lose my rebate and the bill will be more? And since you don't rent terminals, I would need to pay off 22 months if I cancel TV? You pushed me into a corner! #fail #terrible #videotron

  • AlanBurley6 Corrup Ted Trudeau Bots don't make grammar errors (@AlanBurley6) reported

    A list of Companies that shut down due to Malware Attacks in Canada. Spotify, Funimation, facebook, Shaw, G-Mail, YouTube, Videotron, eastlink, Line, Public Mobile, Xjira, BrawlHalla, Signal, Brawl Stars, reddit, Minecraft, Plenty of Fish, twitch, Playstation Network, Amazon Web

  • Xoellisms Cybele (@Xoellisms) reported

    So.... That curfew warning on all devices fried my Helix? Wtf @Videotron ???

  • allen_arany Allen Arany (@allen_arany) reported

    @Videotron - I called to put services on vacation mode and keep my internet running. The agent told me it was no problem. The next day no services work. I spend 1.5hrs on phone. Today you suspended my services. You charge me 50$. I have to wait until tomorrow. Horrible service!

  • ThisIsLeonSean Leon Sean (@ThisIsLeonSean) reported

    @Videotron We are already stuck home. Bad time for Helix to go down.

  • CeleanDion Sam Cote (@CeleanDion) reported

    @Videotron Helix not working ???

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @Videotron @Do8qThi It’s still not working. Since 18h:46. 20 minutes and counting!

  • FernandezInk Ruth Fernandez (@FernandezInk) reported

    @kate18 @Videotron I have direct messaged them as well. Their support line is busy.

  • Math_Belair Ducharme/saison 22-47 (.319) (@Math_Belair) reported

    @longleysunsport My cable distributor in Quebec (Videotron) does not let CTV/TSN by-pass the NBC signal. #SmallWins

  • Shahsavarani Arash Shahsavarani (@Shahsavarani) reported

    @Videotron Funny enough I wasn't the 9ne asking for English speaking Rep. After 1h of getting bumped, a French speaking rep helped fix the billing and now on for 1h40 to update plans. Something that should have taken 30min. Took over 2h. Thank goodness for the rep in Customer Relations.