Vidéotron

Vidéotron Outage Report in Thorold, Ontario

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Thorold, Ontario 02/18/2026 21:30

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • pears_in_flares Nicole Smith (@pears_in_flares) reported

    @Videotron @Videotron do you have an outage map we can track updates? We have had no service in our area Montérégie since Wednesday afternoon. It's crazy! We have to keep driving to the closest free wifi area to get any coverage and find out what is going on. We don't live that far out.

  • WeshhMorrayy Təster 99 (@WeshhMorrayy) reported

    @Videotron Still down in H2M since Wednesday 18h pm

  • greekstud89 Paul K (@greekstud89) reported

    @Videotron still down for montreal (parc ex ) h3n-2l2 tv and home phone

  • FightForeverMTL Marie but screaming in Québécois (@FightForeverMTL) reported

    Wishing the Videotron employee who, instead of helping me fix a long-standing problem, offered the shittiest half assed solution that's been tried no less than 6 times without success a very "get hit by a ******* bus"

  • Gabagooli7 Sfeez (@Gabagooli7) reported

    @Videotron That's still leaves 66% of your clients without service...

  • Charby666 Seb Charb (@Charby666) reported

    @lepage33 @Videotron It's gonna be 3 days without internet now in H7R. The best internet network my ***. Maybe we should switch to Bell.

  • GloriaCormier Gloria Cormier, CPACC (@GloriaCormier) reported

    @Videotron If we know that actual cable is cut by a fallen tree how can we tell videotron support ? The phones and chat are not being answered.

  • tolastrit Astrit Tollovina (@tolastrit) reported

    @Videotron Power supply at my home never went off, but internet was disconnected 8 hours after the freezing rain. I called the next day, the rep said by 2pm should have the internet back, a day later and nothing yet can’t even call because the line is busy. Go figure !

  • TSUUNAMY POCHITA (@TSUUNAMY) reported

    @Videotron fix helix goddamnit i wanna play video games 😡

  • ArnoukWalid Walid Arnouk (@ArnoukWalid) reported

    @Videotron what is the estimated time of this affected service??, in my place the electricity still on but internet down!!