Vidéotron

Vidéotron Outage Report in Thorold, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Thorold, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Thorold and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Thorold, Ontario 02/28/2026 12:25

February 28: Problems at Vidéotron

Vidéotron is having issues since 12:00 PM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (65%)

    Internet (65%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. TV (11%)

    TV (11%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • SXGlory Sam Glory (@SXGlory) reported

    @Videotron The support section had been beyond useless. There is nothing about the specific issue I am having. Is your management specifically issuing you instructions that's wasting customer time? I'd appreciate if you can provide more information on the outage and it's impact and time.

  • jerkinjeffreyt1 jerkinjeffreytoobinhand (@jerkinjeffreyt1) reported

    @Videotron @kligula69 Internet not working in Blainville

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @Videotron internet down yet in Saint-Laurent. Third time in less than a week.

  • zyx_psilon Sylvain Paquette 💭 (@zyx_psilon) reported

    @scottmatla The technicalities of such TV broadcasting is simple. - Videotron or Bell (etc) supply the connectivity feed - Both must maintain a compatibility stream vulnerable to RGBA limits on common servers such as 5G or less - ANY fluctuations in stability of transmission by "cameras" 1/2

  • jerkinjeffreyt1 jerkinjeffreytoobinhand (@jerkinjeffreyt1) reported

    @Videotron my electricity is work my fine, however, my internet service is not.. is there an outage in Blainville?

  • natdezo Natalie Waters (@natdezo) reported

    @Videotron Mine went out later in the day (4:40pm). Can't reach you...how do we know when it's back? Or that our problem isn't something else? HydroQuebec has a model for that. You should develop one.

  • GeraldPrezeau Gerald Prezeau (@GeraldPrezeau) reported

    @Videotron my helix internet and television have been going on and off all morning is there a problem on Montreal West Island?

  • lori25986007 lori (@lori25986007) reported

    @Videotron allo is videotron completely down maybe you could post some news about the outage. Boisbriand

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @wha_mtl @Videotron Not only are they going to charge us more, now they are costing me money as I’m having trouble working. Fantastic service! As far as I know, its now windy outside. 🤨

  • Crimsonium Frank Morissette (@Crimsonium) reported

    @Videotron @rcastrovexler The one time I need to do work and I can’t. Perhaps you should reconsider your proposed $3/m increase. Your infrastructure is poor. Heck you don;t even have 1GBps anymore and Bell has 1.5GBps.