Vidéotron

Vidéotron Outage Report in Trenton, Hastings County, Ontario

Some problems detected

Users are reporting problems related to: internet, wi-fi and tv.

Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Trenton, Ontario

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Trenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Trenton, Hastings County, Ontario 02/12/2026 12:55

February 12: Problems at Vidéotron

Vidéotron is having issues since 08:00 AM EST. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (68%)

    Internet (68%)

  2. Wi-fi (13%)

    Wi-fi (13%)

  3. TV (10%)

    TV (10%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • c_stegen Camille Stegen (@c_stegen) reported

    @perreaux Ebox or techsavvy. But ebox is a Qc (Longueuil) company so I’d go with them (they run on videotron network while techsavvy’s on bell I think)

  • bgd99 BGD (@bgd99) reported

    @CHOM977 @TerryDiMonte well fellow Montrealers, I’m looking for help. Won’t cost a dime! Videotron has cancelled @AMC_TV & I’m going to miss #WalkingDead this weekend. Any ideas? Tips? How can we watch the return LIVE this Sunday? 😩

  • kedollarsignhaa mel n. (@kedollarsignhaa) reported

    @drconsultant3 @Videotron Just got off the phone with them. Said it was an area wide issue and would maybe be back tomorrow.... He didn’t seem too certain of anything though

  • fredomarcilo Frederic Marcil (@fredomarcilo) reported

    @Videotron currently outage at laval ??? No internet

  • kedollarsignhaa mel n. (@kedollarsignhaa) reported

    @Videotron having wifi issues in cote st-luc. Is there a known issue?

  • TheRealDreez Dreez 🇨🇦🇭🇹 (@TheRealDreez) reported

    @Videotron @fredomarcilo Hey Videotron: Further to Frederic’s tweet, its seems like there’s an outage as we lost connection in Lachine, QC.

  • chdigg1 chdigg (@chdigg1) reported

    @NoLore @perreaux 5 years of videotron for me was the exact same as what Les describes: tiny 1second hiccups here and there that ruin video calls & other things that require constant service. Smaller ISPs have to care, while the monopolies have no need to care.

  • mjlipper69 mjlipper (@mjlipper69) reported

    @Bell_FR Bell is the worst for customer service. Prices are high. Videotron has best customer service and rates.

  • CRG_CIR Frédéric Maurette (@CRG_CIR) reported

    @Videotron my DNS server has been down since 1230. Are you experiencing an outage?

  • KcParnell GetItRight 🍁 (@KcParnell) reported

    @Videotron Bad service....removing AMC. **** Videotron! On to another service.