Vidéotron

Vidéotron Outage Report in Vancouver, British Columbia

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Vancouver and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Vidéotron Outage Chart in Vancouver, British Columbia 01/23/2026 23:30

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Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  1. Internet (73%)

    Internet (73%)

  2. Wi-fi (10%)

    Wi-fi (10%)

  3. TV (8%)

    TV (8%)

  4. Total Blackout (5%)

    Total Blackout (5%)

  5. E-mail (2%)

    E-mail (2%)

  6. Phone (1%)

    Phone (1%)

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • jennie666420 s (@jennie666420) reported

    @Videotron no your service sucks thats all.

  • JohnWil03812844 JohnWilliams (@JohnWil03812844) reported

    @Videotron lack of respect for your customer time is unbelievable when trying to get hold of any departments by calling 611. Today I will be taking another service from you and going to a different company that is more mindful. Great job...

  • CScrutiniser Central Scrutiniser (@CScrutiniser) reported

    @Videotron internet service is not working in Auteuil, Laval H7K. When will it be re-established?

  • samfeigenbaum sam feigenbaum (@samfeigenbaum) reported

    @Videotron videotron has given me 5 helix accounts with 5 different invoices but I only have 1 service??

  • isaiah_borges BRING RAP MONSTER BACK - STREAM MMMH (@isaiah_borges) reported

    @Off_ChrisTyson @Videotron because it is physically damaged. the videotron device protection’s only moment where you don’t pay the deductible is when your device is malfunctioning without any physical damage. all other type of claims requires a deductible

  • nicejewishgoy jordan updates! (@nicejewishgoy) reported

    pov: ur a videotron customer service rep explaining to me why my bill has gone up 17$ since november for no reason.

  • SexyCancerBeast I used to have cancer... (@SexyCancerBeast) reported

    @Videotron Well before I loved the process it was so easy and I could see from the map enough detail to tell whether I need to even call if the issue is being worked on. When I googled Videotron outages that's the website that came up. I'm going to have to start using a better search provd

  • JSTQC Jaspal Thind (@JSTQC) reported

    @videotron can you please contact me ASAP if possible? I'm was given/promised a quote which is not being accepted. I'm on the phone now with an agent right now and it seems to be going nowhere. If they not going to accept their own quote I will just cancel all my services.

  • ann_lemieux Ann Lemieux (@ann_lemieux) reported

    @Videotron @mayq2012 The new reality is also half the population are unemployed or have less hrs = less pay. At least our Banks and Landlords have the decency not to step on people when they are down. #DoBetter

  • shennyboy Eric Shenfield (@shennyboy) reported

    So @Videotron lures me into DMs to try and deal with the situation and here’s what happened (they can’t change my service address).