Vidéotron outages and service status in Vancouver, British Columbia

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Community Discussion

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Somaeck (@somaeck) reported 4 minutes ago

  The greatest concern RE: #eSim is that #Videotron has been absolutely silent on it. The forums are filled with crisp responses - "Not available, but we'll pass it up along the chain". That's not good enough in my view. It's not cutting-edge; it's not customer-focused. 8/9

• 
  Geoff Larsen (@GeoffLarsen) reported 4 minutes ago

  @FreedomMobile Take me back to before internet. 3 weeks after you force me to convert to Videotron there is now an outage. This isn’t acceptable. I work from home and now can’t work. Do better.

• 
  Detlef (@Detlef) reported 6 minutes ago

  @Videotron Hey @Videotron, April 11th and still no Helix service. What's up? Give me some news.

• 
  Scale (@alliareault) reported 6 minutes ago

  @GTADC1 @DavidLepofsky @TheAgenda Help. Agora 15 min city Monopoly Vidéotron Centurion landlords not defending their deal- Tribunal Administratif du Logement ruling unauthorized by CTRC refused to give me local # moved to Gatineau No internet in lease incl in rent! Livelihood need I broke my neck Artist Need time

• 
  Ann 🇨🇦 (@Annwatson29) reported 15 minutes ago

  @Lucky_NUM13 @Videotron Same here. For SN, TSN not working.

• 
  Winter (it/that) 🇸🇰🇨🇦 (@WinterBourneTO) reported 17 minutes ago

  @FreedomMobile @Videotron @Quebecor All im doing is trying to make you a better company but you seem to not give a **** about that and that fact is incredibly demoralizing when I care more about you than you do. I **** you not.

• 
  Toth (@FakeNews10164) reported 17 minutes ago

  I am the attraction of my neighbor who prostitutes me through the Irish mafia network! The statuette simply signaled the direction of the ***** @Videotron @tvanouvelles

• 
  Alex Clark (@alxclrk) reported 20 minutes ago

  I'm on a train from Toronto to Montreal, and I can't believe we can't get reliable internet for the entire trip with VIA Rail. Onboard wifi dropping constantly and even Videotron's network has terrible coverage over the entire ride. Really wish they could use Starlink somehow.

• 
  PeteyPoPetey (A user) 🇨🇦 #ReleaseTheNames (@peteypopetey) reported 21 minutes ago

  Freedom wasn't great for cell phones (lots of complaints online) but since Videotron bought them I expect things to be much better. We switched on phone to Freedom and so far, other than a bumpy setup(*), it's been great. *They put the wrong # in one of the account fields so RCS wouldn't work, couldn't explain how and couldn't fix it until we went two service tiers up. Also twice claimed they sent emails which somehow never arrived.

• 
  Tony Comtoni (@TComtoni13108) reported 23 minutes ago

  @Bell_Support my internet has been down all day since 10am in QC, never had that in 10 years with videotron, ridiculous