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Vidéotron

Vidéotron Outage Report in Vancouver, British Columbia

Why is my Vidéotron service not working?

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Vidéotron is a Canadian integrated telecommunications company active in cable television, interactive multimedia development, video on demand, cable telephony, wireless communication and Internet access services.

Full Outage Map

Problems in the last 24 hours in Vancouver, British Columbia

The chart below shows the number of Vidéotron reports we have received in the last 24 hours from users in Vancouver, British Columbia and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Vidéotron. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Vidéotron users through our website.

  • 59% Internet (59%)
  • 18% Wi-fi (18%)
  • 9% TV (9%)
  • 8% Total Blackout (8%)
  • 4% E-mail (4%)
  • 1% Phone (1%)

Live Outage Map Near Vancouver, British Columbia

The most recent Vidéotron outage reports came from the following cities: Burnaby.

CityProblem TypeReport Time
Burnaby Wi-fi 29 days ago
Vancouver Internet 2 months ago
Vancouver Wi-fi 5 months ago
Burnaby Internet 10 months ago
Vancouver TV 11 months ago
Vancouver Internet 1 year ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Vidéotron Issues Reports

Latest outage, problems and issue reports in social media:

  • VindiMK
    Eros Vindi (@VindiMK) reported

    @andrehalrumhein @Videotron @Bell Honestly never had a problem really with Rogers, I think I have a good package though

  • GSGFlash
    GSG Flash (@GSGFlash) reported

    @Videotron Hi, quick question about my Videotron invoice. I paid my latest balance last week, however I still don't see it reflected in the Customer Centre and I received an email today that my payment is due. Just want to make sure that I won't get charged for a late payment.

  • penseur_logique
    Jeff 🇨🇦 2xBioNTech-Pfizer (@penseur_logique) reported

    @gmbutts @Rogers Have a look at @Videotron Ottawa is part of their service area. We switched a few years back and have saved money and are very happy with their service. Multiple lines on the same account save money for all, for each extra line.

  • Saihtamen
    Mathias Røyrvik (@Saihtamen) reported

    @chrislesage I'm on Fizz, which is on Videotron and apparently it doesn't support it :/ Not that I have a big need for it, but would be fun to play with.

  • SensDuguay
    Christian Duguay 💉💉 🇨🇦 (@SensDuguay) reported

    @JulianGianfran4 I'm on @Videotron That sucks. We use to have access to every big ppv.. I dont get why if were gona pay for it, we shouldnt have access to it 😒

  • PJ86994288
    Pedro (@PJ86994288) reported

    @Facebook Not working in Clarence-Rockland Ontario Canada, ISP Videotron

  • fmichlick
    Frank Michlick (@fmichlick) reported

    . #advertising #fail @Videotron is sending me an "exclusive" offer in the Mail for 60 Mbps Internet via their Helix program. We've got 400 Mbps with them currently.

  • jfmezei
    Jean-François Mezei (@jfmezei) reported

    @Milnoc @joshnet @Videotron It cut out because the Chinese government guy listening in on you pressed « pause » because he had to go pee :-) have you tried disabling the useless 5G thing and sticking to LTE?

  • MegsNU
    Meghan Amy (@MegsNU) reported

    @Videotron having playback issues for taped shows and I'm having a hard time connecting to channels. Seems others are having the same issue. Are you having a network problem?

  • TalbotCaroline1
    Caroline Talbot (@TalbotCaroline1) reported

    @Meghann_88 @Videotron I am in Longueuil and Helix Internet has been down for 1 hour.